3 General Questions

Contents of this section

3.1 Where can I get information on Red Hat Commercial Linux?

Contact the ACC Bookstore for ordering information. For other info, send mail to info@redhat.com for an automated reply (quite helpful...really). You can also poke around ftp://ftp.redhat.com and http://www.redhat.com for cool new announcements and product info.

3.2 What Media is Red Hat Commercial Linux Available on?

It is available on CD and via FTP at this point. To find out where you can FTP it from, see the question on Red Hat Mirrors.

3.3 The Red Hat FTP site is slow. Are there mirrors?

There are several Red Hat Official mirrors of the Red Hat FTP site:

<item>ftp://ftp.pht.com/pub/linux/redhat
<item>ftp://sunsite.unc.edu/pub/Linux/distributions/redhat
<item>ftp://sunsite.doc.ic.ac.uk/packages/linux/sunsite.unc-mirror/distributions/redhat/redhat-2.0
<item>ftp://ftp.cms.uncwil.edu/linux/redhat
<item>ftp://ftp.wilmington.net/linux/redhat
<item>ftp://ftp.caldera.com/pub/mirrors/redhat
<item>ftp://ftp.lasermoon.co.uk/pub/distributions/RedHat
<item>ftp://ftp.cc.gatech.edu/pub/linux/distributions/redhat
<item>ftp://uiarchive.cso.uiuc.edu/pub/systems/linux/distributions/redhat
<item>ftp://ftp.webnet.com.au/linux/redhat
<item>ftp://ftp.ibp.fr/pub/linux/distributions/redhat
<item>ftp://ftp.gwdg.de/pub/linux/install/redhat
<item>ftp://ftp.uoknor.edu/linux/redhat
<item>ftp://ftp.msu.ru/pub/Linux/RedHat
<item>ftp://linux.ucs.indiana.edu/pub/linux/redhat

Either of these should provide you with a fast link to Red Hat upgrades or the entire distribution!

The rest of this document has path references files on these mirrors. Just concatenate that file name to any of the above mirror locations to find the file.

3.4 How do I order from the ACC Bookstore?

The ACC Bookstore can be reached at:
        phone: (203) 454-5500
               (800) 546-7274
        fax:   (203) 454-2582
        email: info@acc-corp.com
        WWW:  http://www.acc-corp.com

3.5 How do I get new updates to RHCL as they happen?

Keep your eye on:

mothers-day-1.0/rpps/new mothers-day-1.1/rpps/new redhat-2.0/updates

on any official mirrors.

for any new packages we've made since your CD was pressed. Also check the non-free and contrib directories for packages that we can't distribute on CD or packages that users have sent to us. We will also make periodic announcements to redhat-list with updates.

3.6 How do I get support if all I bought was the Caldera CD?

Please do not contact us unless you purchase Red Hat Commercial Linux only or Caldera and RHCL separately. Yes, if you have Caldera then you have Red Hat Commercial Linux, but you bought it from Caldera. If you would like support for Caldera, please see their web site: http://www.caldera.com for their support options.

3.7 What's the quickest and best way to get support for RHCL?

You can search for answers to your questions first via http://www.redhat.com/mailinglist.html. This has a search engine to search the entire redhat-list. If you don't find what you need, you can join the redhat-list and then send mail to redhat-list@redhat.com with your questions.

To subscribe to the list, send mail to redhat-list-request@redhat.com with the subject line reading:

subscribe

Due to relatively high traffic on that list, we also now have the redhat-announce-list. It is used only for announcements of major concern to the RedHat community and is low traffic.

To subscribe to the list, send mail to redhat-announce-list-request@redhat.com with the subject line reading:

subscribe

We also have a new list for developers to converse.

To subscribe to the list, send mail to redhat-devel-list-request@redhat.com with the subject line reading:

subscribe

3.8 How do I report a problem?

If you bought your CD from the ACC Bookstore (aka the Red Hat Retail Division), send mail to support@redhat.com. Otherwise, expect support from the company you bought it from. Be as detailed as possible!!! For example, if you can't get RHCL to see your SCSI drives, tell us:

If you can't get your CDROM recognized, tell us:

Again, be as detailed as possible about your problem!

3.9 What versions of Red Hat are there, and which do I have?

There have been several now. Here's a rundown:

The biggest problem is knowing which Mother's Day one has. It's really easy. If you don't know, you have 1.0.

You can upgrade to 1.1 by getting all the "new" rpps from the mothers-day-1.0/rpps/new directory on any official mirror ftp site. Those RPPs added to a 1.0 release will make what's on the 1.1 CD. We will continue to update 1.1, so if you have 1.0 upgraded to 1.1, you need to start checking the mothers-day-1.1 directory on the mirror ftp sites for new updates.

3.10 What hardware does Red Hat Commercial Linux support?

We support all hardware that linux supports on the Intel platform. Nothing more. For more info on hardware compatibility, see the Hardware-HOWTO at:

ftp://sunsite.unc.edu/pub/Linux/docs/HOWTO/Hardware-HOWTO

This also includes the Adaptec 2940.

3.11 What other products do you offer for Red Hat Commercial Linux?

These products are available from the ACC Bookstore (see question 1.02 for ordering information).

Watch for announcements on comp.os.linux.announce on Usenet (and if you don't know how to use Usenet, LEARN IT! You'll be glad you did...) or email info@redhat.com or check our web site at http://www.redhat.com.

3.12 Does Red Hat Commercial Linux include source code?

Soitenly! (That's "certainly" for those who don't watch "The 3 Stooges" :-)

We include the exact source that we use to build from. In almost every case, you should be able to unpack the source for any package and follow the instructions in the source to build it without any snags. This does mean that the source we distribute may not be "pristine", but it works under RHC Linux. Our ELF release, however, will include a new packaging system that ONLY uses pristine source (the same as what you'd find at the author's ftp site) and an RHCL patch. If you use our tools to build, the RHCL patch is applied automatically to give you a nice package. If you like, you can also make your own patches and include those. Very nice system...

3.13 What version of X Windows is included with RHCL?

XFree86 3.1.2 comes standard with a very nice configuration tool.

3.14 Are Accelerated-X and Metro-X easy to install?

Yes. Both will install just fine on a Red Hat system with the exception that Metro-X needs an a.out linker. Because of this it does not work right now on Red Hat 2.0, but that will be fixed SOON. Contact Metrolink if you would like to see if it is fixed yet.

3.15 How do I contact RHS directly?

Red Hat Software
PO Box 4325
Chapel Hill, NC 27515
redhat@redhat.com

3.16 What packages do we ship in our latest release?

For the sake of brevity, we can't put that info here, but you can find it easily on www.redhat.com. Set your URL to: http://www.redhat.com/rpms/rpms.html This will not only give you a list, but will allow you to find out in more detail what each of those packages actually has in it. We include not only a description of the package, but a complete file list for each package as well (binary only, however, are present on the web server).

3.17 What is the relationship between Red Hat and Caldera?

Both are totally separate companies. Caldera has the right to use Red Hat Commercial Linux as the base operating system for their products.

In addition: Red Hat Software, Inc. is pleased to acknowledge the support of Caldera Inc. towards the continuing improvement of the Red Hat Commercial Linux distribution. Caldera has also generously contributed to the development of various aspects of the Linux operating system that the Red Hat distribution uses.

3.18 Does RHCL support UMSDOS installs?

In a word, no. It is not a good performance idea. Aside from that, you don't "need" DOS on your machine anyway :-)

We will most likely support it soon.

3.19 Are there any known security holes?

There are currently no known security holes in the Mothers Day Release or 2.0. There are, however, security holes in any xdm.ncsu package that might be on other versions of Red Hat Linux that is distributed by other vendors. If you have this package, it is a security hole. Please do not run it. Any user using it has his group set to 'root'.

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