AUTOMATED INFORMATION SERVICES

PRODUCT DESCRIPTION:

CentraNet (Centrex) Automated Information Services (AIS) is a group of
voice-processing service features that allow a caller to interact with
information through a touch-tone telephone.  The caller can navigate
through one or more menus to choose a desired destination.  The destinations
include individual extensions, voice mailboxes, and pre-recorded voice
narratives.  Specific services to be rolled out initially are Automated
Attendant (AA) and Information Bulletin Board (IBB).

AA transfers incoming calls to a person, a department, or a voice-messaging
system.  A caller receives a recorded greeting and then navigates through one
or more menus, with the AIS system monitoring the progression and, finally,
transferring the caller to the desired destination.

Similarly, the IBB directs the caller through one or more menus to a
selection of pre-recorded messages.  Voice information may be provided by
tape or can be updated by telephone.

BENEFITS INCLUDE:

-     Directs Calls to Multiple Locations without Intervention.
-     Provides Routine, Repetitive Information to Callers without the Need
      for Employees to Answer the Same Questions Repeatedly.
-     Customized Greeting Based Upon Day-of-Week and Time-of-Day.
-     Available 24 Hours a Day.
-     Allows Callers to Direct Themselves to Desired Persons or Departments.
-     Selection of Desired Call Destinations is Logical and Easy to Use.
-     Guides Caller to Specific Extension with Minimum Number of Key Strokes.
-     Reduces Personnel Costs by Handling Varying Call Volumes at Set Costs.
-     Increases Customer Service Without Increasing Costs.

USERS:

-     Companies moving from centralized answering to decentralized or
      departmental answering.
-     Companies replacing or supplementing central answering point.
-     Companies providing repetitive information about services availability,
      prices, events, or other information to callers.

For more information, call 1-800-483-4926 M-F 8am -8pm eastern.

All trademarks are the property of their respective owners.

Copyright 1994 GTE Telephone Operations
All rights reserved