AUTOMATIC CALL DISTRIBUTION/MANAGEMENT INFORMATION SYSTEM
                          (CENTRANET-ACD/MIS)

PRODUCT DESCRIPTION:

Many industry analysts consider Automatic Call Distribution (ACD) to be the
single most cost-saving, revenue-producing telecommunications management tool
available on the market to process incoming telephone calls.  GTE's CentraNet
(Centrex) ACD is a Central Office based ACD system that:

      -    Automatically answers calls; on the first or on a fixed number
           of rings.
      -    Examines preprogrammed processing tables for routing instruction
           while callers on hold listen to recorded announcements or music.

CentraNet ACD determines where to route the call before the call is answered. 
There's no need to have an attendant console operator answer the call, place
the caller on hold, and risk making the wrong decision of where to transfer
the call. Centranet ACD call processing:

      -    Optimizes the amount of time agents spend answering calls.
      -    Provides an intelligent, equitable distribution of calls.

CentraNet ACD Management Information System (MIS) provides:

      -    Real-time traffic and agent call statistics.
      -    On-line agent performance reports.

SPECIAL USE/OFFERINGS CONSIDERATIONS:

Customers are looking for new ways to trim costs and use capital more
strategically.  Companies are reducing staff and replacing mainframe
computers with more economical and flexible PC networks to accommodate
newly re-engineered customer-driven, business processes.

However, with fewer people, these same companies are looking for more
efficient information processing solutions that can help remaining employees
be more productive.

Applications such as Telecommuting are prompting customers to look at the
value of CO-based services in new ways:

CENTRANET IS FLEXIBLE AND ECONOMICAL

CentraNet accommodates semi-permanent extensions to a home or temporary lines
to off-site contractors' offices without need of capital funding for
additional PBX line cards or expansion of PBX cabinetry.

CENTRANET DOES DATA

CentraNet access to dial-up digital services allows access to database and
information systems at the home office with the needed security features for
data applications.

CENTRANET ACD CAN BE USED REMOTELY

Many Telecommuting applications call for Remote ACD Agent service.  CentraNet
can provide ACD service to agents working at home, depending on certain
CO-defined distance and serving area parameters.

For more information, call 1-800-483-4926 M-F 8am - 8pm eastern.

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