1078 Multiline Hunt Group - C. O. Announcements

The delay announcement for queued calls on hunt group feature provides various 
options for handling incoming callers to a multiline hunt group that is subject
to queuing.  The basic queuing service provides only for audible ringing tone 
treatment for waiting callers.  This feature allows timed audible ringing tone 
followed by a customer-selected (e.g., ESP-selected) combination of 
announcements separated by silence, music, or audible ringing tone.  The 
announcements are standard call progress type announcements, not ESP-programmed
announcements.  Answer supervision is returned toward the calling party after 
timed audible tone when the first announcement begins.

Generic Name of ONA Service
 	Product Name				BSE or CNS
===========================================================================
Multiline Hunt Group - C. O. Announcements
	AM - Central Office Announcements	BSE 
	NX - Queuing/UCD			BSE or CNS
	PB - Hunting Service			BSE
	SWB - Recorded Announcements		BSE
	USW - Uniform Call Distribution		BSE

FEATURE OPERATION:
The delay announcement feature provides for automatic routing of incoming
calls to multiline hunt groups to one or more pre-recorded announcements when
the call is not serviced within a preset time interval.

TECHNOLOGICAL AND FEATURE INTERACTION CONSIDERATIONS:
1. This feature is available in the following central office switches:

Switch Type			1A ESS	5ESS	DMS-100
Earliest Generic Release	1AE8A	5E2(2)	BCS17

2. 1A ESS Switch:
   The following optional capabilities are available, depending upon 
   switch/generic type, with the delay announcement feature:  Fixed Delay 
   announcement, Flexible First Delay announcement, Variable Length Delay 
   announcement, Service After Delay Announcement, Delay Announcement Improved 
   Billing, and Selective Delay Announcement.

   UCD customers using Delay Announcement must have queuing.

   Customers can specify a length of time for incoming calls to be in queue 
   before the Delay Announcement is activated.

   Queuing can be zero seconds so that every caller receives an announcement.

   Customers may have up to four different Delay Announcements.

   Queuing timing begins after callers receive each announcement.

   Announcement access trunks are required and must be traffic engineered for
   each customer.

   Separate announcement access trunk groups are required for each Delay
   Announcement.

3. 5ESS Switch:
   The following options are available, depending upon switch/generic type, with
   the delay announcement feature:  Initial Tone treatment, Initial Delay 
   Interval after Delay Announcement, Delay Interval between Delay 
   Announcements, Delay Announcement Length, and Flexible First Delay 
   Announcement.

   There is a capability for four delay announcements in the 5ESS Switch.
   The 5ESS Switch has the capability to provide Inter delay (between 
   announcements) timing, maximum of eight delays, tones and the number of 
   cycles, up to 3, that a recording can play.

4. DMS-100 Switch:
   Multiline Hunting queuing functionality is available via Uniform Call
   Distribution (UCD) in the Northern Telecom Inc. switching machines.
   Currently, a UCD is assigned to a Meridian Digital Centrex environment.
   Where there are more incoming calls than agents to serve them, delay
   will be encountered before the calls are answered.  There is a maximum
   of three delay announcements available to the ESP.  A recorded announcement 
   advising of the delay will be provided when a delay threshold is exceeded.  
   The delay threshold is a customer option for the NTI UCD.

5. References:
   o LSSGR (TR-TSY-000064), FSD 01-02-0802, Multiline Hunt Service,
     Issue 2, July 1987, Module TR-TSY-000521.  

This service, if offered as a BSE, is associated with the Circuit Switched 
Line basic serving arrangement.
