2

Type P to pause, S to stop, N to skip to next msg

<F>orward or <R>everse Multiple
<N>ew Messages
<M>arked Messages
<S>elective Retrieval
<I>ndividual Message(s)
<A>bort Retrieve

Which One? F

Pause after each msg(Y/N)? N

For reply chains:
<1> Ask on Each
<2> Always follow
<3> Never follow
<?> for help

Which one? 2


Reading Message Board *GENERAL*
Section has 150 Msgs, #657 to 1944 

Starting number, <CR>=First: 


Msg#:  657 *GENERAL*
06-11-92 01:24:28
From: MARK WHITE
  To: J9
Subj: SYSOPS PLAN
There is about a 4 week wait.  What kind of problem do you have connecting at
greater than 2400.  If it is a v32 modem, are you sure that it has the latest
roms from ventel? (Virtually all v32, and v32bis modems have had one or more
rom upgrades.  This was due to standards being more firmly hammered out when
the v32 and v32bis modems first started shipping.  The standard, as they are
wont to do, had left a number of issues not concretly specified, thus each
manufactore viewed the spec differently than the others.  This is known as
growing pains in the computer industry.)
 
Mark - Supra Tech Support


Msg#:  754 *GENERAL*
06-13-92 13:49:29
From: GEORGE MENO
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 657 (SYSOPS PLAN)
Thanks for the answer. No I have NOT had a Rom upgrade. My modem is about 1
1/2years old. I'll check with Ventel. It appears that yiu have a wworthwhile
product. I'm having trouble now typing. Again thanks for thr reply. George Meno


Msg#:  662 *GENERAL*
06-11-92 04:13:34
From: MARC SMITH
  To: SYSOP (Rcvd)
Subj: NEW MSGS
Does your Read New Messages function work on this BBS?  It doesn't appear to
for me.  Also, I left a problem report and request for answer in the Mac forem
a couple of days ago - still no answer.  can't get customer support on the
phone.  What gives?  Did I make a mistake buying Supra?  I bought a Promethieus
Home Ultima and sent it back 'cause I couldn't get customer service/tech
support to respond.  A couple more days and I'll send this one back.  It does
me no good to have a modem and not be able to get through to tech support on
the phone no matter what the warranty.  You can call me next week Mon thru
Thurs @ 513-498-6345 7AM to 4PM EDT.  I would appreciate the courtesy of a
reply by telephone (a respone here wouldn't hurt either...)


Msg#: 1077 *GENERAL*
06-22-92 08:18:48
From: SYSOP
  To: MARC SMITH (Rcvd)
Subj: REPLY TO MSG# 662 (NEW MSGS)
Marc, Sorry for the delay in responding to your messages.  I will give you a
call by voice. [Nathan]  Supra Techncial Support


Msg#: 1148 *GENERAL*
06-23-92 07:13:07
From: MARC SMITH
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1077 (NEW MSGS)
Hold off for a while.  I am looking at a few thiongs so that I can give you a
reasonable amount of information.  I'm using my modem at work on a phone system
by ROLM CBX.  I took it home and found the modem's busy response worked fine on
my home line - but it does not on the system here.  But beyond that some
strange things are happening which I cannot Account for.  By the way, my
background is military electronics (high reliability aerospace) so I do have a
reasonable technical background.  As I get some usable info I'll get back with
you.
. I am seeing some strange stuff, though.  One BBS I call I connect with fine
here, but on my home computer I get gibberish all over the screen.
. Even more perplexing - which maybe you can give me some guideance on is this
- what's the scoop with Mac Serial Ports?  And - I call one Mac BBS and can
download seeing 17XX - quite fast.  But when I try to upload I get almost
continuous ZRPOS (CRC-32) errors.  Mac LC II, Z-term, &F1, Z-modem, no TX or RX
error from modem - so it must be between my computer and my modem - but why can
I download without a hitch but have so many problems uploading. - Any ideas?
Even lowing to 9600 I get the same multiple ZRPOS errors.
. Having spent some time with it now, it is a nice modem.  FAX is excellent (I
did have an old Abaton 24/96).  I can connect here fine at 19.2/14.4.


Msg#: 1458 *GENERAL*
06-30-92 12:37:24
From: SYSOP
  To: MARC SMITH
Subj: REPLY TO MSG# 1148 (NEW MSGS)
Marc, With regard to the busy signal, we will widen the range on the new ROM
chips, so that it will detect busy even if the phone system is slightly out of
spec.  Also, the gibberish on the screen is a common problem when the modem
makes a connection and there's too much line noise for it to handle.  It may
sound strange, but dropping to a slower speed will solve the problem.  (you
want to set the modem speed, rather than the software, with AT N0 S37=9 for
9,600 bps).  I am not sure what the problem is with the MAC serial port.  I
will look into it, and get back to you. [Nathan]  Supra Technical Support


Msg#:  673 *GENERAL*
06-11-92 16:34:54
From: ERNIE BLANCHARD
  To: MARK WHITE (Rcvd)
Subj: SUPRA V.32 MODEM
I purchased three V.32 bis modems. They were some of the first modems shipped
and are not always accepting communications from my communications software. It
is necessary for me to turn the modem off and back on to get it back into
service. I run a BBS and have had to take the modems off line because it has
become an embarasment (the large amount of downtime because of the problems) .
The message on the front of my board is not doing your modem's reputation a lot
of good. 
        I personally know that your company suports it's products but its hard
to convince the people calling that could not get through. your tech rep sent
me one set of "D" roams which is a temporary patch for the one and solves the
major problem. That modem still does not connect every time thus causing users
to call several times just to connect. Please send me the latest roams for all
three modems as soon as you possibly can.
        The modem serial numbers are 14E001402  14E001404 and 14E001405   Can
you call me at 310) 946-7212 and let me know how soon I can get help?
                                        Thanks Ernie Blanchard


Msg#:  680 *GENERAL*
06-11-92 20:59:49
From: KEVIN O'CONNOR
  To: MARK WHITE (Rcvd)
Subj: SUPRA TO SUPRA
JULY 15!?!?!? What happened to mid-June???! Or is that just a typo?


Msg#:  735 *GENERAL*
06-13-92 11:04:30
From: MARK WHITE
  To: KEVIN O'CONNOR (Rcvd)
Subj: REPLY TO MSG# 680 (SUPRA TO SUPRA)
We never said mid-June for impelmentation of fall back.  The ONLY date we have
ever given for new roms was the end of may for those people with fax software.
 
Mark - Supra Tech Support


Msg#:  844 *GENERAL*
06-15-92 23:11:33
From: KEVIN O'CONNOR
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 735 (SUPRA TO SUPRA)
I guess I also forgot to mention that the 1600 cps was a ZIPed file. I've been
using modems for quite some time, and I've never seen a modem successfully
compress an already compressed file. The cps rates were reported both by the
PCBoard software sending the files, and my DSZ Zmodem driver receiving.
 
I understand that the reported CPS is not an accurate representation of the
actual rate going over the phone line. But, a ZIPed file should, if anything,
cause the CPS rate measured by transfer software to be LOWER  than the actual
line rate. This being the case, I was getting at least a 14.4 baud connection.
 
And how can you explain the fact that this modem will continuously connect at
14.4 but come up with a protocol of NONE, while the other side thinks the
connection is LAP-M (and 14.4)?


Msg#: 1331 *GENERAL*
06-27-92 12:51:37
From: MATT HEILMAN
  To: PETER WILD
Subj: REPLY TO MSG# 332 (SUPRA TO SUPRA)
Whats up, I can never connect here at 14.4 I am at 12.0 now


Msg#: 1343 *GENERAL*
06-27-92 21:00:25
From: MARK WHITE
  To: MATT HEILMAN
Subj: REPLY TO MSG# 1331 (SUPRA TO SUPRA)
Our phone lines are extermely noisy.  We are 5 miles from the CO.  Plus our
experince in the city of Albany between several different houses is not good.  
 
Mark - Supra Tech Support


Msg#: 1530 *GENERAL*
07-01-92 12:32:16
From: JIM BROSSARD
  To: MATT HEILMAN
Subj: REPLY TO MSG# 1331 (SUPRA TO SUPRA)
They have bad line noise problems on their phone lines.  I can't connect at
anything faster than 9600, so you are doing well.  :)


Msg#:  718 *GENERAL*
06-12-92 23:34:23
From: MICHAEL DONOHUE
  To: SYSOP (Rcvd)
Subj: SUPRAFAX V.32BIS
Hi:
  Just received my new modem and out of the box with the AT &F2 &Q9 the unit
works perfectly, though I haven't tried the Fax as of yet. Great peice of kit
so far. Can you tell me though sometimes after the dialling sequence is
completed I hear this clicking sound until the D/T answers, and then it stops.
(I don't use Pulse dialling). Also the odd time the Modem has a hard time to
distinguish between the European Busy signal, is there a S register to fix this
minor inconvience. Other than that great kit. Put me in for the ROM update,
Registration Card is in the mail.
        
Ser #14E007010 Michael J. Donohue Jagerspad 69 Landgraaf 6374 CX The
Netherlands


Msg#:  746 *GENERAL*
06-13-92 12:06:08
From: MARK WHITE
  To: MICHAEL DONOHUE (Rcvd)
Subj: REPLY TO MSG# 718 (SUPRAFAX V.32BIS)
In the new ROM we have made a slight change in its detection of busy.  THis may
or may not help you in Europe.
 
Mark - Supra Tech Support


Msg#:  741 *GENERAL*
06-13-92 11:33:58
From: MARK WHITE
  To: GLENN LOFTUS
Subj: SHIPPING DATE
We do not lie.  It is virtually impossible for anyone to give an accurate, to
the day, assessment as to when the product will ship out.  We have a large back
order of product, when we state a few weeks for delivery, we are making every
attempt to give a fairly accurate guessament.  But we are basing our estimate
off of what date we are currently shipping from, what has been our progress
until them, and a large guess.  Shipping can be affected by many different
events, suppliers, new code, etc.
 
As far as your dealer having an order from supra and it not being shipped.  If
the order is for stand-alone units, I believe that is incorrect.  My
understanding is that we have shipped to ALL dealers that have orders from us.
We have been shipping partial orders to all dealers so that everyone has
received at least a few units.  
 
Now if the orders are for units with fax software, then that may be correct as
we have only started production of the fax packages in the last few weeks.
 
Mark - Supra Tech Support


Msg#: 1012 *GENERAL*
06-20-92 15:38:04
From: JOE QUILICI
  To: GLENN LOFTUS
Subj: REPLY TO MSG# 741 (SHIPPING DATE)
What's particularly disheartining is the number of complaints against Supra,
and the lack of complaints agains other manufacturers such as Boca which are
not only cheaper, but reputably of higher quality...


Msg#: 1025 *GENERAL*
06-20-92 22:05:12
From: MARK WHITE
  To: JOE QUILICI (Rcvd)
Subj: REPLY TO MSG# 1012 (SHIPPING DATE)
All manufactores using the Rockwell RC144AC chipset (Zoom VFX, Pratical
Peripherals FXSA, Quicktel ect.) Are having the same problems.  ONLY Supra has
implemented a fix, which will be sent out FREE to all registered owners mid
july.  Supra has also licensed the code to Rockwell, so the other manufactores
using this chipset will have the fix late this year.
 
According to the June 92 BoardWatch list of retail and sysop prices on V32 and
v32bis modems, Supra has the LOWEST retail and sysop price of 15 manufactors.
We have run exhaustive tests on our competetors and have read everything we can
on CIS, GEnie, competetors BBSes.  Other than our modem not having an optional
feature of v32bis (initiation of fallback under adverse line conditions), we
feel that we have a very competitive product, in terms of performance,
reliability and cost.  And our tens of thousands of happy customers can atttest
to this.  Some people have had problems, but Supra has responded.  Our FedEx
program, implementing optional features of v32bis, fixing several bugs in
Rockwells code.  (Our ROM code is the ONLY one to support ECM.  We fixed
several of Rockwells bugs to fix this one.)
 
Mark - Supra Tech Support


Msg#:  743 *GENERAL*
06-13-92 11:49:55
From: MARK WHITE
  To: SEAN PURCELL
Subj: FAX COMMAND SET
You are looking at the class 2.0 commands, not the class 2 commands.  Which is
a real problem, class 2 has been in committitee for several years now.  All
modems / software that use class 2 are based apon the early draft (also known
as 2388,2388-A, class 2.0 is known as 2388-B and it has not been accepted yet.
The TR-29 committee just voted on the standard early May, there were 2 NO
ballots, one was not for technical reasons, the other was.  So the TR-29
committee has to consider the technical reasons, it then may make changes,
re-ballot (which is a 3 month period) or I It looks like a min of a few months,
or it could be much longer before the committee will re-ballot.)
 
We have received SOME information from Rockwell, which I have been typing in
over the last week.  Shortly I will be ULing the info, BUT this is by no means
complete docs, nor can we answer questions or give help on the jdocs.
 
Mark - Supra Tech Support


Msg#:  744 *GENERAL*
06-13-92 11:56:36
From: MARK WHITE
  To: JAMES MARPLE (Rcvd)
Subj: BULLETINS/ANNOUNCEMENTS
We have done exactly what the announcement states, we are shipping ALL fax
packages at this time and we are shipping ROMs to those people who needed the
ROMs for their fax software.  The ROMs that we will have available mid-july
have additional features which are are/have implemented and are now being
tested.
 
Mark - Supra Tech Support


Msg#:  785 *GENERAL*
06-14-92 20:44:28
From: JAMES MARPLE
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 744 (BULLETINS/ANNOUNCEMENTS)
Does this mean that I will get my FAX software "now" as you said it was
shipping now, AND a new ROM that will allow the fax software to work? Or will I
have to wait until July to get the new ROM? OR will I get a new ROM now, and
another one in mmid july? Thanks for your reply!


Msg#:  923 *GENERAL*
06-17-92 18:40:00
From: MARK WHITE
  To: JAMES MARPLE (Rcvd)
Subj: REPLY TO MSG# 785 (BULLETINS/ANNOUNCEMENTS)
I see that you have WinFax on backorder.  It was my understanding that we were
shipping them.  I know that some packages were made up.  I will check on it and
find out what the status of that is.
 
Yes, the software packs will include the 1.200C roms.
 
Mark - Supra Tech SUpport


Msg#: 1087 *GENERAL*
06-22-92 09:09:11
From: JAMES MARPLE
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 923 (BULLETINS/ANNOUNCEMENTS)
Thanks for the reply on Winfax and the ROM.


Msg#:  804 *GENERAL*
06-15-92 09:12:30
From: SYSOP
  To: JIM WALLACE
Subj: HELP!!!!!
Jim, I'll give you a call.  The new ROM should clear up these problems.  To
connect to non-MNP 2400 modems, set the speed to 2400 rather than cut error
correction etc with AT &f0.  The command you need is: (AT N s37=6).  That
should work. [Nathan]  Supra Technical Support


Msg#: 1013 *GENERAL*
06-20-92 15:41:27
From: JOE QUILICI
  To: JIM WALLACE
Subj: REPLY TO MSG# 804 (HELP!!!!!)
When are the new ROM upgrades going to be made available?  I haven't received a
single notice since mhase of my Supra v.32bis fax modem.


Msg#:  822 *GENERAL*
06-15-92 10:43:59
From: SYSOP
  To: JEFF MAUZEY (Rcvd)
Subj: ROM UPGRADE
Jeff, OK. You are on the list.  We will send them to you soon. Supra Technical
Support.


Msg#:  823 *GENERAL*
06-15-92 10:57:42
From: SYSOP
  To: KEN STAIR (Rcvd)
Subj: GREAT MODEM!
Ken, Glad to hear that you like your new modem.  Please let me know if you have
any questions. [Nathan]  Supra Technical support


Msg#:  829 *GENERAL*
06-15-92 11:36:19
From: URBAN LARSSON
  To: NATHAN
Subj: ROM UPGRADE
No need to send the ROM upgrade to me around half the globe. Post them as files
on this BBS so that I can download them. As I understand you already have ROM's
for fixing the FAX bug, if so put them up in the file areas please.
 
                           Regards   Urban Larsson, Sweden



Msg#:  832 *GENERAL*
06-15-92 11:43:20
From: SYSOP
  To: FRED KOLBRENER (Rcvd)
Subj: MODEM CABLE
You need a hardware handshaking cable.  The calbe we mentioned is for Macintosh
owners, for $19.95.  (Many Macintosh computers were not sold with this kind of
cable).  If you have an IBM compatible, and you can make high-speed
connections, then you do have a hardware cable.  Make sure that pins 1 thru 8
and 20 are connected.  (Standard RS 232 cable).  If you hve any more
questiions, please let me know. [Nathan]  supra Technical support


Msg#:  916 *GENERAL*
06-17-92 13:14:23
From: FRED KOLBRENER
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 832 (MODEM CABLE)
Nathan: I tried you number and got voice mail.  Today is the first day that I
have been able to get thru to the BBS lately.  I agree with you - I must have
the proper cable as I can call in at 9600 on most boards.  The limit now is the
oldness of my compuyter which will soon be updated.  The manual was not clear.
It implied that you did not supply the right cable.  I can't quote the specific
places right now, but it was a question.  I have been generally successful with
getting the connections for all but a few local boards.  I have achieved baud
rates just slightly in excess of 9600 due to the port, but the modem connects
at up to 14400.  Are most standard modem cables for the IBM compatibles able to
be used with the modem?  I have used yours, but I have a longer one that I used
with my 2400 ?   You can call me at home after 6:30 ESDT at 703-590-4269.
 
Thanks.
 
Phred


Msg#: 1389 *GENERAL*
06-29-92 08:58:15
From: SYSOP
  To: FRED KOLBRENER (Rcvd)
Subj: REPLY TO MSG# 916 (MODEM CABLE)
Fred, I've been trying to call you. I'll keep trying.  A standard RS232 modem
cable will work - beware of older cables that say "For 1200 and 2400 baud
modems"  They need to have pins 4 & 5 connected, which handle the RTS / CTS
signals for hardware handshaking. [Nathan]  Supra Technical Support


Msg#: 1426 *GENERAL*
06-30-92 05:49:28
From: FRED KOLBRENER
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1389 (MODEM CABLE)
Nathan: I know you've been trying.  I guess that I got confused witht he
language in the manual addition on the cable.  The modem is working all right
except for lines with too much noise to support the 9600 leve trfs.  I need to
try out my old modem cable to see if it too will work, but the new one is doing
hte job.  Best place to call me is at home at 703-590-4269.  I'm in and out of
the office all day and all I ever get is your voice mail.  Looking forard ot
the new ROM.
 
 When will news of the other features upgrades come out?
 
Will the new ROM allow the modem to work with any of the other FAX programs?


Msg#: 1811 *GENERAL*
07-07-92 22:18:47
From: SYSOP
  To: FRED KOLBRENER (Rcvd)
Subj: REPLY TO MSG# 1426 (MODEM CABLE)
Fred, Was I ever able to get you by phone?  Guess I'l call again just to be
sure.  The ROM upgrade coming out in July will have a fix for problems with
FAX, and many other features and fine-tuning - including fall forward, improved
fall back signaling, modem or FAX detection, etc.  We hope to offer the Voice
and Caller ID upgrade in the Fall.  We are working on that right now. [Nathan]
Supra Technical Support


Msg#: 1872 *GENERAL*
07-09-92 06:05:39
From: FRED KOLBRENER
  To: SYSOP
Subj: REPLY TO MSG# 1811 (MODEM CABLE)
Nathan: As you can see, I'm hard to get.  Will the upgrades be chips we
install? Phred


Msg#:  833 *GENERAL*
06-15-92 11:46:13
From: SYSOP
  To: MICHAEL FURLICK
Subj: NEW PURCHASE
Michael, you connected with E, 7, 2 ??  It should be 8/N/1.  Set your modem to
9,600 before calling this board with (AT N S37=9)  Or just try it again at full
speed with 8/N/1.  Either way should work. [Nathan]  Supra Technical Support


Msg#:  999 *GENERAL*
06-20-92 05:25:04
From: RICHARD HORNING
  To: MICHAEL FURLICK
Subj: REPLY TO MSG# 833 (NEW PURCHASE)
Does the BBS run compressed, or straight, when it comes to downloads. The
reason I ask is that the down load times I experienced are  significantly
longer than what was estimated.


Msg#:  840 *GENERAL*
06-15-92 19:50:03
From: GARY MEADE
  To: SYSOP (Rcvd)
Subj: SYSOP DEAL
I placed an order for you Supra 14,4 .32 bis about a month ag or so.  I did get
the fax software that I ordered seperately but haven't heard anything on the
modem.  I hear you guys are really swamped but wondered if I might find out
something.  My reason for inquiring is  I saw the modem (Supra)  offered by a
place out of Wisconsin for about $75 more that your sysop deal With the mail I
have been downloading I can make that back in a month. I understand your people
call the BBS, to ensure its existence, and I haven't seen  any new users with
Oregon adress so was concerned.  I don't want to slow anything up but would
appreciate anything you can do to let me know about how long it will take,  The
wife just told me she thinks it was the second week of may when I faxed in the
order.  Thaynk you   Gary Meade - Sysop Tiger Run BBS.   PS  This full screen
editor sucks. :}



Msg#: 1171 *GENERAL*
06-24-92 09:40:03
From: SYSOP
  To: GARY MEADE
Subj: REPLY TO MSG# 840 (SYSOP DEAL)
Gary, We sent your modem on the 16th UPS Ground.  You will probably use it to
read this message.  If you have any more questions, please let me know. 
[Nathan]  Supra Tehcnical support


Msg#:  845 *GENERAL*
06-15-92 23:38:21
From: RICHARD LI
  To: SYSOP (Rcvd)
Subj: LINK MAIL WITH HONG KONG BBS
Hello Sysop,
 
I am a Sysop of a BBS in Hong Kong, I want to ask that if I can linked the mail
about Supramodem with your BBS, so that we can exchange the information about
the reaction of the Supra users in both Hong Kong and USA more effectively,
since there is no need for the Supra users in Hong Kong to dial IDD and log in
your BBS directly which cost a lot.
 
If we can linked up the mails, please inform me which program you used and how 
can I download and upload mail packets to you or any other ways that we can do 
with this.
 
Thank you very much
 
Richard Li A Supramodem lover



Msg#: 1172 *GENERAL*
06-24-92 09:44:03
From: SYSOP
  To: RICHARD LI (Rcvd)
Subj: REPLY TO MSG# 845 (LINK MAIL WITH HONG KONG BBS)
Richard, We are using TBBS software on this board.  The best way to exchange
information is to DL all the messages from this board, and put them up in a
file(s) on your system. You can also call CompuServe and GEnie to see what
people there have to say about the Supra modems.  (The numbers are in the Info
about Supra, on this board). If you have any more questions, please let me
know. [Nathan]  Supra Technical Support


Msg#:  846 *GENERAL*
06-16-92 00:08:00
From: KENNETH DUKE
  To: ALL
Subj: FRONTDOOR
I was wondering if anyone out there is running their Supra v32bis modem with
frontdoor v2.02NC...
 
If someone is, and has everything running just fine, could you please upload
your init strings here along with how you have FD setup.
 
Thanks!


Msg#: 1577 *GENERAL*
07-02-92 10:17:11
From: DAVE CHRISTIE
  To: KENNETH DUKE (Rcvd)
Subj: REPLY TO MSG# 846 (FRONTDOOR)
Hey, I am also having problems with FD and Supra,  If you figure it out please
send me the init strings also.
 
 


Msg#:  853 *GENERAL*
06-16-92 06:12:03
From: JAMES MARPLE
  To: ALL
Subj: VFAST/US ROBOTICS
Message #1051 - DFW_SALE 
   Date: 06-12-92 20:52
   From: Jean Hart
     To: Dean Lachan Subject:: Usr hst
-------------------------------------------------------------------------------
@EID:2cd4 18cf8f55 4d453220
* Forwarded by Jean Hart (ME2 1:130/21)
* Area : NET130
* From : Rod Marsh                           12-Jun-92 20:52:00
* To   : All                                 12-Jun-92 23:31:12
* Subj.: Usr hst

USR has as of June 8th, 1992 announced their upgrade policy to the V.FAST  
standard as is currently under evaluation by the CCITT for adoption sometime in
the future.

These models of USR High Speeds modems will be upgraded to V.Fast after formal
announcement of the Standard by the Committee.
   Courier V.32bis            Internal and external  57600 bps versions only
   Courier HST Dual Standard  Internal and external    "
   Courier V.32bis Fax/Mdm    Internal and external
   Courier HST DS Fax/Mdm     Internal and external
   Shared Access Modem Sharing Kit single and dual port

The annoucement is addressed from Theresa mcGeary at 11:44 AM 6/8/92

Other highlights:

The proposed standard is for a carrier rate of 28.8KPBS Field upgrade kits will
be priced at $295 Expected arrival date is January 1994 The Upgrade can be  
completed by the end user at his worksite!  No need for a depot upgrade.

The Sportster and Worldport V.32 modems are NOT included in this upgrade.

The new modems now have remote-programmability, Fax and Fax/modem software  
included.  All this is still the same old price as before.

Better yet, the new V.Small series of Modems (V.32bis) and the Shared modem  
will be USER upgradable to V.FAST in January 94, for less than $300.  That is  
immediately after the formal adoption of the V.Fast spec, and certainly not  
before the CCITT.  So if the CCITT delays, the V.Fast upgrade will be delayed.

The new V.Small series has the modem DSP and supervisor sitting on a daughter  
board that is easily removed, and replaced by the new board by the owner/user  
of the modem.  This upgrade will not require a return to USR of the entire  
modem.


   Gees if this happens v.32bis only modems will just be another SLOW modem.

 Just passing information along. Do with it as you will..... But you should  
very definitely notice that the upgrade is done on the user end. NO NEED to  
send the HST back to USR....

--- InterPCB 1.50
 * Origin: Connect PC / PCBoard * 817-656-7620 (1:130/70)


Msg#: 1023 *GENERAL*
06-20-92 21:33:18
From: MARK WHITE
  To: JAMES MARPLE (Rcvd)
Subj: REPLY TO MSG# 853 (VFAST/US ROBOTICS)
Several things to remember...
 
1.  V.fast is still in committee, only after ALL members approve the
standard will it be approved.  This can be a short or sometimes a very     long
process.  
 
2.  All new standards have a period of time during which they are rung out
by manufactores.  Even though there is a standard, each manufacture     will
interrupt it slightly differently.  There is a period of time     while
everyone agrees on what the standard actually means. 
 
3.  While the standard proposes a 28K baud signalling rate it has NOT been
proven how well this will work in the real world.  It is acknowledged     by
the CCITT committite that it will ONLY WORK under ideal conditions.
 
4.  V.Fast will have a better ability than v32bis does in determining what
line speed a particular connection can work at.
 
5.  With ISDN slowly making inroads, and depending on how long it takes     for
V.Fast to be approved/wrung out, V.Fast may or may not become a     major
standard.
 
6.  There is a major battle between modem manufactures (several of which
are on the v.fast committe) over the standard.  The feuding is over     the
ability to make the standard workk on the processors used in     current
v32/v32 bis modems.  Depending on the DSP / processor used,     v.Fast maybe
simply a ROM or ROM/DSP/Processor upgrade or it
    may require substantial improvements in the DSP/Processor.
 
7.  New standards are always on the horizions in the computer world.  The
big question, do you wait for it, buy now, buy what maybe able to be
upgraded in the future (generally more $$ now, with the upgrade     possibly
more or the same $ to buy a new product that supports the new     standard!)
That question is one that the individial person has to     answer for themself.
 
Mark - Supra Tech Support


Msg#:  854 *GENERAL*
06-16-92 08:17:13
From: SYSOP
  To: ROBERT BENNETT (Rcvd)
Subj: NEW ROM
Robert, I will have those chips sent out to you.  We do sell Winfax 2.0.  The
cost is $30.00.  If you already have Winfax, this will probably not be of
interest to you. [Nathan]  Supra Technical Support


Msg#:  868 *GENERAL*
06-16-92 09:20:32
From: SYSOP
  To: JIM SANCHEZ
Subj: NEW ROM?
Jim, We will send out the new ROM revision to all registered owners free of
charge in mid-July.  To connect here, set the modem to 9,600 with (AT N S37=9).
Keep the default setting at (AT &F2).  This will work. [Nathan]  Supra
Technical Support


Msg#:  878 *GENERAL*
06-16-92 09:55:41
From: SYSOP
  To: TOM MCKEEVER (Rcvd)
Subj: BBS USE
Tom, Please leave me a phone number here and I will call you.  Has the busy
problem gone away?   [Nathan] Supra Technical Support


Msg#: 1003 *GENERAL*
06-20-92 09:17:37
From: TOM MCKEEVER
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 878 (BBS USE)
Ok - Phone number: (407)452-2712 - 2-10 PM EDT..  Also getting tremendous
amount of RING - CARRIER DETECTED - CARRIER LOST sequences on the BBS.. The
"Busy" seems to have disappeared..??.. Many times my v32bis callers have that
above problem and have to try calling 3-5 times before connecting.. Have a
feeling it may be related to the LONNNNNG negotiation period.. Tom




Msg#: 1155 *GENERAL*
06-23-92 12:48:38
From: PAUL BUTTERWORTH
  To: TOM MCKEEVER
Subj: REPLY TO MSG# 1003 (BBS USE)
OK THE CARRIER DETECT ...CARRIER LOST IS FROM A PROBLEM WITH THE SUPPRA AND
SOMETHING TO DO WITH DTR DROP.....I HAVE BEEN TOLD BY THE TECH. SUPPORT PEOPLE
THAT THE NEW ROM WILL FIX THAT.....THAT WAS ON THE PHONE.... BUT IT SHOULD BE
STATED HERE IF SO SO THAT PEOPLE CAN SAVE TIME AND MONEY FINDING OUT WHAT IS
GOING ON!!!!


Msg#:  905 *GENERAL*
06-17-92 09:26:17
From: FLORO CRISOSTOMO
  To: SYSOP (Rcvd)
Subj: NEW SUPRA MODEM/FAX
Hi.  From discussions in CIS, I finally bought your top-of-the-line fax/modem
v.32bis.  Just got it 20 minutes ago.  Setup it up in five minutes.  Looked for
you BBS number in your manual and here I am. The display shows 120, I guess
because the lines here are bad due to the heavy rains.
   So far so good.  Downloaded pertinent messages to read offline and some
informative files.
   I am happy so far!
 
   Floro   :)


Msg#: 1388 *GENERAL*
06-29-92 08:54:40
From: SYSOP
  To: FLORO CRISOSTOMO (Rcvd)
Subj: REPLY TO MSG# 905 (NEW SUPRA MODEM/FAX)
Floro, Hope you like your new modem.  Actually, the weather here has been hot
and sunny - maybe the phone lines don't know how to handle California weather. 
At any rate, that is why the modem dropped to 12,000. If you have any
questions, please let me know. [Nathan]  Supra Technical Support


Msg#:  911 *GENERAL*
06-17-92 09:56:47
From: SYSOP
  To: JON WISWELL (Rcvd)
Subj: OOPS
Jon, No! It's not already registered.  Please leave your full name and address
here, requesting a registration card, and I will send one out to you. [Nathan]
Supra Technical Support


Msg#: 1156 *GENERAL*
06-23-92 12:50:24
From: PAUL BUTTERWORTH
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 911 (OOPS)
THAT IS FUNNY SINCE MINE WAS THE SAME WAY!!! REGISTARATION CARD TO..... PAUL
BUTTERWORTH 78 KERR ST. TONAWANDA, NY 14150


Msg#: 1501 *GENERAL*
07-01-92 08:20:17
From: SYSOP
  To: PAUL BUTTERWORTH
Subj: REPLY TO MSG# 1156 (OOPS)
Paul, I sent you a new card. [Nathan]


Msg#: 1574 *GENERAL*
07-02-92 09:13:48
From: JON WISWELL
  To: SYSOP
Subj: REPLY TO MSG# 911 (OOPS)
Please send a registration card to Jon Wiswell at 19820 Dayton Pl. N.
Seattle,Wa. 98133. This is for the SupraFax Modem 14.4 that I purchased in June
92. Registration card was not in the package. This modem was purchased under
the SYSOP special pricing program. I would like to purchase a second modem but
would like to make it an internal version. Will you be offering such an item in
the near future at the SYSOP price? As a second note, before I installed the
modem on the BBS, I was checking
 it out on my computer at home. It didn't work worth a d___! Finally I tried
changing software and wow! What a nice modem!! I started using ProComm Plus
1.1B (thats when I was having all the trouble making it work) and then switched
to ProComm Lite (don't know the version) that I received with a book on
communications that I purchased from eSoft for $20.00. It was like night and
day. I have since upgraded my ProComm Plus to the latest version but haven't
tried it on the modem since it's on a BBS in Olympia and I'm i Seattle (about
80 miles). Maybe this experience can explain some of your other customers
problems.    Wiz


Msg#:  933 *GENERAL*
06-18-92 02:19:02
From: JEAN PASTOR
  To: MARK WHITE (Rcvd)
Subj: V23 PROTOCOL
I am sysop of "The Parisian Medical" (France) 33-1-40250585 My fido address is
2:320/3
 
I have purchased TWO SFM V32 bis, one via CompuClassic (we named it A), the
other from you , with sysop deal (named B).
 
For the both, I have made the same set up: AT &F2 S11=70 &W2 &Y
 
They both work well, except for V23. (7-E-1) The "A" one works well with V23 
The "B" dial, then 2 seconds after the carrier modulation, it hangs up with "no
carrier".If I set N0, then there is a long carrier without modulation, and I
must hang up.
 
Here is the profile of "A": ACTIVE PROFILE: B1 E1 L2 M1 N1 Q0 T V1 W2 X4 Y0 &C1
&D2 &G0 &J0 &K3 &Q5 &R0 &S0 &T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010
S05:008 S06:002 S07:050 S08:002 S09:006 S10:014 S11:070 S12:050 S18:000 S25:005
S26:001 S36:007 S37:000 S38:020 S44:003 S46:138 S48:007 S49:008 S50:255
 
And the profile of "B": ACTIVE PROFILE: B1 E1 L2 M1 N1 Q0 T V1 W2 X4 Y0 %G1 &C1
&D2 &G0 &J0 &K3 &Q5 &R0 &S0 &T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010
S05:008 S06:002 S07:050 S08:002 S09:006 S10:014 S11:070 S12:050 S18:000 S25:005
S26:001 S36:007 S37:000 S38:020 S44:003 S46:138 S48:007 S49:008 S50:255
 
The only difference is the %G1..and I don't know what is it (not in manual)
 
Here the identification for "A": ati3 V1.000-E TR14-Jxxx-001 003 Registration
#:14E004209
 
And for "B": ati3 V1.200-C TR14-Jxxx-001 032 Registration #:14E011689
 
I have sent 2 fax to your company, without answer. Except this BIG problem for
me (In France, most of medical databases are with the V23 protocol), all is ok:
I use Wildcat, Qmodem for modem part, and QL2FAX or WINFAX for the fax part,
without problem and for the BOTH modem.
 
Do I need the new ROM ? Or it is just a configuration problem ?
 
Would you please help me. Thank you for a quick answer.


Msg#: 1016 *GENERAL*
06-20-92 20:25:23
From: MARK WHITE
  To: JEAN PASTOR (Rcvd)
Subj: REPLY TO MSG# 933 (V23 PROTOCOL)
The problem is that at this time, Rockwell does not officially support v23 in
the v32/bis chipset.  It does so happen to sort of work, but not fully.
Sometime in the future Rockwell will have a full implementation of v23, but at
this time, we do not have an ETA for this.
 
Mark - Supra TEch Support


Msg#:  965 *GENERAL*
06-19-92 07:50:11
From: PETER
  To: ALL
Subj: NUMBERS
Hi to all ... I'm inm search for some chat-bbs's with multi-line support .. 
Could anybody leave me some numbers ? l8ter ... Peter


Msg#:  968 *GENERAL*
06-19-92 09:02:54
From: ANDY LEWIS
  To: MARK WHITE (Rcvd)
Subj: NEED TECHNICAL SUPPORT
Dear Mark, I am in technical support for Group Technologies, Inc., publishers 
of Aspects real-time conferencing software for Macintosh. One of our large
accounts is attempting to use Aspects with a Supra V.32 Fax Modem and has not
beeen successful. I would like to work with a member of your tech. support
group to determine the proper setup string for this modem to get it working
with Aspects. Please have some one call me to discuss how we can make this
happen. Group Technologies phone is 703-528-1555.   I have attempted to get
through to you by phone and fax all week without any luck.  I realize you folks
are very busy and appreciate the difficulty of you job; however, it would be
nice to get some kind or response  indicating that you have received my message
and information on when I can expect to get help. Thanks in advance for your
help, Andy Lewis


Msg#: 1020 *GENERAL*
06-20-92 20:31:54
From: MARK WHITE
  To: ANDY LEWIS (Rcvd)
Subj: REPLY TO MSG# 968 (NEED TECHNICAL SUPPORT)
Ok, I will give you a call early next week.


Msg#: 1183 *GENERAL*
06-24-92 14:36:32
From: ANDY LEWIS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1020 (NEED TECHNICAL SUPPORT)
Mark, Thanks for you reply.  I will be looking forward to hearing from you
early next week.  I am sending a copy of our product, Aspects, to you to help 
us solve the problem. Regards,


Msg#:  986 *GENERAL*
06-19-92 22:59:44
From: BOB KIFFERLY
  To: ALL
Subj: LINE NOISE
 The Line noise has been really bad here the past few nights. Whew.
 Squirrels dancing on the wires perhaps?
/s


Msg#: 1011 *GENERAL*
06-20-92 15:34:44
From: JOE QUILICI
  To: JAMES MARPLE (Rcvd)
Subj: DROPPED CARRIER
I agree with you on the U.S. Robotics note, at least they have a guaranteed
upgrade to v.34 (which is in the approval stage by the CCITT llows line rates
o28.4K baud without compression).  I cannot even connect to this BBS at a full
14.4K, I need to manually drop my baud rate to 9600 or lower or I get a dropped
carrier.  I've asked numerous questions on here before, each only received a
brief answer, which didn't answermy question or no reply at all. 


Msg#: 1014 *GENERAL*
06-20-92 16:22:00
From: JEFF LINDSTROM
  To: ALL
Subj: INTERNATIONAL FAX PROBLEM
  I have been unable to connect with a FAX in Australia.  I have been able to
receive a file from a modem over there (albeit quite slowly because of errors).

  I am using GPFax on the Amiga with my Supra V.32bis FAXmodem.
  I have modified the Init string to wait longer for Data Carrier (up to S7=120
seconds) and inserted the N command and programmed the speed for 4800 and 9600
(S37=8 & 9).
  Just to be on the safe side, I would Quit the entire program, start it,
verify the Init string, and then try to send the FAX.  I also preset registers
with NComm before starting GPFax.
  I don't know if these commands would even be accepted, though, as the M2
command (Speaker always ON) is overridden by the Options settings for the
modem, so I don't know which other settings would be controlled by GPFax after
the Init string is sent.
  The closest I have gotten when dialing is the Receiver ID number (not simply
a reflection of the number I dialed as it does not have the International
Access prefix, 011).  But the Speed setting never gets set and eventually the
Time Out hangs up.


Msg#: 1032 *GENERAL*
06-21-92 00:28:04
From: GLENN NAFIN
  To: SYSOP (Rcvd)
Subj: ROM UPGREAD
  Well i hope i a on the list for the rom upgread,the 14,4 that i have has a
number of #900001 so i think it might be one of the first? P.S can you check to
see if you got my warrenty card?


Msg#: 1449 *GENERAL*
06-30-92 09:41:43
From: SYSOP
  To: GLENN NAFIN (Rcvd)
Subj: REPLY TO MSG# 1032 (ROM UPGREAD)
Glenn, Please feel free to querry our database that is on this board.  (See
instructions in the logon screen).  We are currently entering names into the
database. [Nathan]  Supra Technical Support


Msg#: 1036 *GENERAL*
06-21-92 10:51:32
From: JIM OTT
  To: SYSOP (Rcvd)
Subj: V.32BIS
Hello, We are a dealer and just recieved our first shipment of V.32bis units, 
they seem to work fine.  However, in reading your BBS there is talk of new ROMS
(July) and problems with Winfax.  Winfax seems to work fine on the units we
recieved.  Do thse have ROMS that fixed that problem, are there still new ROMS
coming out to fix other problems?  If so what are those problems.  Also, I have
a customer trying to MNP 10 working and says it doesn't work.  Is my customer
doing something wrong or it there a bug in MNP 10.  If there are new ROMS
coming out in July will you ship those to us so that we can upgrade units on
the shelf.  One last question, is the Windows fax software you are offering the
full Winfax pro package. If you could have someone get back to me on these
issues it would be  helpfull. Thx,  Jim Enhanced Technologies (714) 255-8349


Msg#: 1450 *GENERAL*
06-30-92 09:48:42
From: SYSOP
  To: JIM OTT (Rcvd)
Subj: REPLY TO MSG# 1036 (V.32BIS)
Jim, The modems that we have been sending have the fix for the WinFax problems
- in fact, with the previous ROM chips, only certain people had FAX problems.
The ROMs that will be sent in July are essentially the same as what we have
been shipping.  They will hav a few adjustments, and of course will initiate
fall back under noisy line conditions. The modem does not currently have MNP
10.  This will be offered as an upgrade in the future - I don't have an exact
date as of yet. I'll give you a call.  If you have any more questions, please
let me know. [Nathan]  Supra Technical Support


Msg#: 1471 *GENERAL*
06-30-92 22:02:45
From: JIM OTT
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1450 (V.32BIS)
Thx for the info.  On the modems that we have in stock when the new ROMS are
available how do we get them?  Also, you should change your specifications in
you litature on the MNP 10.  You have stated in serveral different places that
the units are MNP 10. Thx, Jim


Msg#: 1488 *GENERAL*
07-01-92 00:40:06
From: MARK WHITE
  To: JIM OTT
Subj: REPLY TO MSG# 1471 (V.32BIS)
Our adds and our new v32bis flyers no longer mention mnp-10.
 
Mark - Supra Tech Support


Msg#: 1704 *GENERAL*
07-05-92 22:42:25
From: SYSOP
  To: JIM OTT
Subj: REPLY TO MSG# 1471 (V.32BIS)
Jim, We apologize for the MNP 10.  We are working on it as an upgrade in the
near future.  We will be sending out the new ROM chips to all registered users
in mid-July - it will be done according to registration cards, so it is
important to send them in.  (This is an automatic shipment - all you have to do
is send in yoour card). [Nathan]  Supra Technical Support


Msg#: 1051 *GENERAL*
06-22-92 05:12:51
From: SYSOP
  To: MIKE PRAGER (Rcvd)
Subj: FAX DIFFICULTIES
Mike, Try setting the FAX speed to 4800.  This solves the problem for most
people.  Also, try using the patch that we have for Winfax, called Suprawin.zip
in the IBM section.  In mid-July, we will be sending out our latest ROM chips,
which should also clear up FAX transmission problems.  Make sure that you send
in your registration card. [Nathan]  Supra Technical Support


Msg#: 1339 *GENERAL*
06-27-92 18:28:50
From: DWIGHT BOOTH
  To: MIKE PRAGER (Rcvd)
Subj: REPLY TO MSG# 598 (FAX DIFFICULTIES)
Hi There:
        I have the same problem using the Amiga FAX section.  Good modem but
questionable so far on the FAX. Dwight Booth....................
.


Msg#: 1344 *GENERAL*
06-27-92 21:02:31
From: MARK WHITE
  To: MIKE PRAGER (Rcvd)
Subj: REPLY TO MSG# 598 (FAX DIFFICULTIES)
What version of the ROMs do you have?  (Do an ATI3 from a terminal program.)
If they are 1.200-C, then you must use the orginal MOD.EXE file.
 
Mark - Supra TEch Support


Msg#: 1345 *GENERAL*
06-27-92 21:03:42
From: MARK WHITE
  To: DWIGHT BOOTH (Rcvd)
Subj: REPLY TO MSG# 1339 (FAX DIFFICULTIES)
What fax software are you using?  Is it class 1 or 2? What vers of the ROM are
you using (AT I3)?
 
Mark - Supra Tech Support


Msg#: 1497 *GENERAL*
07-01-92 06:23:30
From: MIKE PRAGER
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1344 (FAX DIFFICULTIES)
Mark, thank you for your suggestion of using the original software. It seems to
have cleared up the problems I have been experiencing.


Msg#: 1617 *GENERAL*
07-03-92 11:39:14
From: DWIGHT BOOTH
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1345 (FAX DIFFICULTIES)
Hi:
        The ATI3 command shows that the following is is the register:
        v1.200-c tr14-jxxx-001 032  the software was the GPFAX 2.01s included
in the box for the complete kit.


Msg#: 1678 *GENERAL*
07-05-92 17:16:51
From: MARK WHITE
  To: DWIGHT BOOTH
Subj: REPLY TO MSG# 1617 (FAX DIFFICULTIES)
Does it immediatly hangup as soon as it connects with the other fax machine?
If so, it sounds like it is a problem with the modem and you need to return it
to us.
 
Mark - Supra Tech Support


Msg#: 1088 *GENERAL*
06-22-92 09:10:42
From: JAMES MARPLE
  To: JOE QUILICI (Rcvd)
Subj: 14.4 CONNECTS
I have no trouble at all with 14.4 connects here. I get 1600-1700 cps transfers
as well.



Msg#: 1163 *GENERAL*
06-23-92 15:39:03
From: BRIAN WATTERS
  To: DAVID STARR (Rcvd)
Subj: HARD DRIVE
call Maxtor's BBS at 303-678-2222 they have a listing of there hard specs!
/s


Msg#: 1166 *GENERAL*
06-23-92 22:39:41
From: ANDREW ABERNATHY
  To: ALL
Subj: UUCP
  I just received my v.32bis about a week ago.  (love it!)  I'm using it mainly
for a uucp connection.  I'm hoping someone can help me- my upstream site has
three lines, a 2400 and two v.32bis (not Supra).  I'm fine on the 2400, and the
login goes fine on the v.32bis lines, but gets stuck with an "imsg looking for
SYNC< " message, then times out after a minute and drops the line.  I think
this is really a uucp problem, but hoping someone here has some suggestions.
 
To the sysop:  I've got the bbs number, the support number, the compuserve
address, applelink, BIX, GEnie, AOL...but no Internet address!  This would help
me greatly, even if it's gatewayed through AOL, I just need the address.
Thanks.
 
(p.s.  I'm using this modem on a NeXT...any other NeXT users out there using
this nice new modem?  I've got a driver that does sendfax, BTW, but hogs the
serial port, so you have to disable it to use modem for anything else.)
 
andrew_abernathy@wire.gwinnett.com


Msg#: 1188 *GENERAL*
06-24-92 17:17:02
From: MIKE COOMBS
  To: SYSOP (Rcvd)
Subj: DEALER INFO
HI THERE. I AM A RETAIL DEALER IN THE SEATTLE AREA. I HAVE CURRENTLY SOLD 1 OF
YOUR 14.4/14.4 FAX/MODEMS AND THE USER ABSOLUTRLY LOVES IT. AS DO I. I TESTED
BEFORE SELLING. A WONDERFUL PIECE OF WORK. I WOULD LIKE TO BE ABLE TO DIRECTLY
DEAL WITH YOU, AS TO GET BETTER PRICING, ETC. THE FOLLOWING IS INFO ABOUT ME
AND MY COMPANY.
 
EMERALD CITY DATA SYSTEMS P.O. BOX 33061 <-MAILING ADDRESS 2332 N. 136TH.
<-SHIPPING ADDRESS SEATTLE, WA. 98133 (206)367-2393
 
THE OWNERS ARE: MIKE COOMBS (SELF) AND TED COOMBS (MY FATHER)
 
IF THERE ARE ANY OTHER QUESTIONS OR INFO YOU WOULD LIKE, FEEL FREE TO CALL ANY
TIME !!! THANKS. I LOOK FORWARD TO DEALING WITH YOU!
 
                                        MIKE COOMBS
                                        EMERALD CITY DATA SYSTEMS


Msg#: 1516 *GENERAL*
07-01-92 09:04:51
From: SYSOP
  To: MIKE COOMBS
Subj: REPLY TO MSG# 1188 (DEALER INFO)
Mike, Glad to hear of your satisfaction with our product.  I'll pass your
message on to our Sales Department. [Nathan]  Supra Technical Support


Msg#: 1189 *GENERAL*
06-24-92 17:29:53
From: LOUIS DIMARCO
  To: SYSOP (Rcvd)
Subj: LIST ADDITION
Please make sure my name is added to the list for the new rom.  I have sent in
my registration card.
            Louis DiMarco
            6123 Westbrooke Drive
            West Bloomfield, MI 48322 Thanks you.


Msg#: 1517 *GENERAL*
07-01-92 09:12:24
From: SYSOP
  To: LOUIS DIMARCO (Rcvd)
Subj: REPLY TO MSG# 1189 (LIST ADDITION)
Louis, I have put you on a list to be sure that we have your name.  The best
way to be sure is to check on this board from time to time.  We are currently
entering names into the computer.  Please let me know if you have any more
questions. [Nathan]  Surpa Technical Support


Msg#: 1543 *GENERAL*
07-01-92 18:09:54
From: LOUIS DIMARCO
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1517 (LIST ADDITION)
I seem to be on the list.  The system is very impressive for checking receipt
of warrenty.  Your card is so little, but I am concerned that the one I sent in
from the office never left the mail room, but when you start the 9600
registration listings I can check.  Thanks.


Msg#: 1905 *GENERAL*
07-10-92 08:30:30
From: SYSOP
  To: LOUIS DIMARCO (Rcvd)
Subj: REPLY TO MSG# 1543 (LIST ADDITION)
Louis, Are you on the list?  Please feel free to check back from time to time. 
[Nathan]  Supra Technical Support


Msg#: 1218 *GENERAL*
06-25-92 06:36:45
From: JIM SOUZA
  To: ALL
Subj: TELEMATE 3.01
 Has anyone the strings for Telemate with the Supra 14.4 fax modem?


Msg#: 1274 *GENERAL*
06-25-92 22:29:45
From: BOB KIFFERLY
  To: ALL
Subj: DATA BASE
 Hey. Good job on the registration database.


Msg#: 1278 *GENERAL*
06-26-92 03:44:56
From: MATTIAS LARSSON
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE AND V.FAST
Hi!
 
I've bought a Supra FAXmodem V.32bis, and it works (almost) great! But I've got
problems connecting to older HST/DS modems, have I setup my modem incorrectly
or is there some kind of incompatibility between them? Is there any possibilty
to detect wheter an incoming call is a FAX call or a data call?
 
I have read that USR offers V.fast upgrades for $295 to their users. Will Supra
also offer upgrades for their V.32bis users, or do I have to buy me a new
modem?ec[| 
 
I've sent in my warranty registration card, but top be on the safe side i'll
give you my adress here also, so you can send my the latest ROM upgrades..
 
Mattias Larsson Blaklintsvagen 20 S-445 57  SURTE Scandinavia, Sweden


Msg#: 1318 *GENERAL*
06-27-92 00:41:31
From: MARK WHITE
  To: MATTIAS LARSSON
Subj: REPLY TO MSG# 1278 (ROM UPGRADE AND V.FAST)
We do not have access to the v.fast specs yet, but our discussions with people
who are on the committee would indicate that it is a little early to be
advertising v.fast.
 
1.  Cost If you compare the retail price of the DS (I don't know what the
retail cost is on the other 2 models that they will be able to do this with) is
$1195 + $295 for the v.fast upgrade means you get this for $1500 retail.  For
$1500, I could buy a couple of Supra v32bises, and if we came out with a new
modem for v.fast buy that and have saved a nice chunk of change, or 
 
2. Can USR run v.fast reliably? Depending on what v.fast winds up being, it is
very possible that other componets in their design, other then the DSP and
Supervisor, will not be able to handle v.fast.
 
3.  When will v.fast be adopted? The standard has not been accepted,it has not
been proven how reliablly it will actually work in the real world and there are
several proposals of what v.fast should be.  When there are several different
competing proposals, it can take a long time to develope the standard. (Look at
Class 2, it has been argued about for more than 5 years, and it still has not
been adopted.)  Whereas v32bis was more of a outgrowth of v32 with some added
features.  I very much doubt that if a phone line can not handle v32bis, it
will not work better with v32bis.  Which leads me to....
 
4.  Other competing technologies. USR says a min of 1.5 yrs from now they will
have it available.  ISDN may finally get its act together by that time.  The
phone companies have been bickering amoungst themselves about ISDN.  It is very
likely that the flood of v32bis modems over the next 2 years will drive them to
put the pickering aside and as Nikie says "Just Do It".  Why?  Those phone
systems that can not handle 14.4Kb will be forced to more quickly update their
systems, which means digital.  As the phone companies push more and more of
their analog lines to digital, at some point they will want to / need to hook
up digitally to the house.  Also the phone companies want to sell you data
services, which again means putting digital lines into the home.  (They have
the cable people pursuing similar ventures, so the ol competition rears its
head.)  It is very possible that v32bis will be the final major analog modem
standard.  Only time will tell.
 
Mark - Supra Tech Support


Msg#: 1692 *GENERAL*
07-05-92 21:18:48
From: SYSOP
  To: MATTIAS LARSSON
Subj: REPLY TO MSG# 1278 (ROM UPGRADE AND V.FAST)
Mattias, Yes, the Supra modem, with the ROM chips available this July, will
recognize the difference between a FAX and modem call. [Nathan]


Msg#: 1317 *GENERAL*
06-26-92 23:56:38
From: JIM OTT
  To: SYSOP (Rcvd)
Subj: MSG 1036
I was just checking the status of my message left last week. MSG # 1036, I have
not yet had a response to it. Thx, Jim


Msg#: 1342 *GENERAL*
06-27-92 20:28:48
From: B.J. GUILLOT
  To: SYSOP (Rcvd)
Subj: WARRANTY CARD
Was just fixing to leave a message asking if you had received my registration
card since it wasn't in the database, but noticed the info said you only had
30-40% of the data entered yet, so I'll probably just be checking in every
other week or so.
 
So, you don't have to answer any questions about that, but there was one other
general question I had in mind.  Is the July 15 ROM's the 1.2C ROMs or some
newer version?  I could not figured that out.
 
The ROMs I have now is 1.0E.  Perhaps some users here can tell me what the
differences are, since you are probably busy with other questions.


Msg#: 1346 *GENERAL*
06-27-92 21:08:07
From: MARK WHITE
  To: B.J. GUILLOT (Rcvd)
Subj: REPLY TO MSG# 1342 (WARRANTY CARD)
The code for 1.200C was done over a month ago.  Since then we have been
refining our fall back code, fixing various Rockwell bugs, and adding other
enhancements.  So no, what we will be shipping mid-july will be radically
diferent from 1.200C rom that is currently shipping.
 
Mark - Supra Tech Support


Msg#: 1347 *GENERAL*
06-27-92 21:22:14
From: MICHELLE BAKER
  To: SYSOP (Rcvd)
Subj: MODEM WITH PULSE DIAL
I enjoy the modem on my bbs very much ... I run searchlight and all i did was
plug it in and away it went...no fuss at all.... However when I call out on the
other 14.4(I bought two) on the pulse line I get gibberish at any speed...I run
procomm 2.1, switched setting to adtp I dial out okay ,usually connect,but get
gibberish.Same modem on a tone line with a tone command to same place is
perfect...Any reason?


Msg#: 1717 *GENERAL*
07-05-92 23:42:43
From: SYSOP
  To: MICHELLE BAKER
Subj: REPLY TO MSG# 1347 (MODEM WITH PULSE DIAL)
Michelle, It could possibly be line noise - but I'm not 100% sure.  You can
check by setting the modem to a slower speed before dialing. (pulse)  The
command to do that is: AT N S37=9.  Leave Procomm at 19,200.  If that clears it
up, then it was line noise.  If that doesn't help, please call our Technical
Support line at (503) 967-2440, or leave your name and phone number here. 
[Nathan]  Supra Technical Support


Msg#: 1349 *GENERAL*
06-27-92 21:54:39
From: O. HERNANDEZ-TOLEDO
  To: SYSOP (Rcvd)
Subj: SYSOP DEAL
Hi folks. I called your office number for information on a SYSOP deal. They
told me to call the BBS to get info. OK. Where is it? I need to get an
application in with you guys for a couple of modems. Please get back to me.


Msg#: 1483 *GENERAL*
07-01-92 00:27:08
From: MARK WHITE
  To: O. HERNANDEZ-TOLEDO
Subj: REPLY TO MSG# 1349 (SYSOP DEAL)
Look in the MODEM dled area for SYSOP.TXT.
 
Mark - Supra Tech Support


Msg#: 1350 *GENERAL*
06-27-92 22:03:37
From: O. HERNANDEZ-TOLEDO
  To: SYSOP (Rcvd)
Subj: SYSOP DEAL
...UM.. I'm pretty red faced about this, but please ignore my previous message
about not being able to locate the SYSOP deal information. I've found it.
Thanks.


Msg#: 1353 *GENERAL*
06-27-92 23:18:59
From: ROBERT UPTON
  To: MIKE COOMBS (Rcvd)
Subj: CAPS
Please do not use CAPS it makes it look like u r screaming at the readers.
Thanks


Msg#: 1359 *GENERAL*
06-28-92 06:36:42
From: ROBERT MCELWEE
  To: ALL
Subj: TELEGARD/RENEGADE INIT
Help...I will give anything to have an init string for my telegard/renegade
bbs...please leave a message or call my board at 803-873-5797...If you help me
you are free to leech anything you want  from my board or have my first
child...thank you


Msg#: 1484 *GENERAL*
07-01-92 00:28:23
From: MARK WHITE
  To: ROBERT MCELWEE
Subj: REPLY TO MSG# 1359 (TELEGARD/RENEGADE INIT)
What type of problem are you having?  Generally &F2 + whatever settings the BBS
needs works very well.
 
Mark - Supra Tech Support


Msg#: 1373 *GENERAL*
06-28-92 18:24:11
From: STANLEY PUTRA
  To: ALL
Subj: SUPRA V32 BIS
Hi I just bought one of your modems. Where can I get the cable for a Mac LC so
I can try it on my MAC


Msg#: 1485 *GENERAL*
07-01-92 00:29:38
From: MARK WHITE
  To: STANLEY PUTRA
Subj: REPLY TO MSG# 1373 (SUPRA V32 BIS)
You can order the cable for 19.95 from our 800 sales number.
 
Mark - Supra TEch Support


Msg#: 1399 *GENERAL*
06-29-92 10:09:09
From: JAMES MARPLE
  To: SYSOP (Rcvd)
Subj: WINFAX SHIPMENT
I received a call early last week informing me that my software had shipped and
should arrive by the middle or end of the week last week). I have not seen it
yet, and I called your sales dept twice and inquired about how you shipped it.
I left two messages there, but have not received any return calls or info. Did
the software really ship?


Msg#: 1746 *GENERAL*
07-06-92 09:31:18
From: SYSOP
  To: JAMES MARPLE (Rcvd)
Subj: REPLY TO MSG# 1399 (WINFAX SHIPMENT)
James, I apologize for the delay in your shipment.  Your order should be sent
today. [Nathan]


Msg#: 1414 *GENERAL*
06-29-92 18:09:43
From: JIM GURGANUS
  To: ALL
Subj: GBBS
Hello, Is anyone using a Supra v.32bis with GBBS software? If so how did you
set up GBBS ie the modem driver, and the initialization string? 


Msg#: 1415 *GENERAL*
06-29-92 19:38:23
From: GABRIEL WIZARD
  To: SYSOP (Rcvd)
Subj: MY NAME
I just wanted to take a moment to tell you that Gabe Wizard is my real name and
not a handle.  I have to mention this, generally, so that sysops who are
unfamiliar with me don't think I'm trying to pull a fast one.

I never really had a problem with my name until I got into BBS'ing, and
discovered that "Wizard" is a very popular nom de keyboard. <g> So please,
don't wipe me from the user base on the assumption I must be using a fake name.
I just bought a Supra Fax/Modem v32bis and I'm having problems with it, and
I've been unable to connect with the Tech support line.  So, hopefully I'll
find some hints that will help me actually use my new tool.



Msg#: 1753 *GENERAL*
07-06-92 09:44:52
From: SYSOP
  To: GABRIEL WIZARD
Subj: REPLY TO MSG# 1415 (MY NAME)
Gabriel, Don't worry, we won't bump you off because your name is Wizard.  As
for your modem, what kind of problems are you haveing?  Feel free to leave a
message here, and I will try to get back to you. [Nathan]  Supra Technical
Support


Msg#: 1416 *GENERAL*
06-29-92 20:00:24
From: GABRIEL WIZARD
  To: SYSOP (Rcvd)
Subj: NO CONNECT
I ordered my Supra F/M V32bis and waited patiently for the dealer to get it.
They sent it to me today.  Boy, I was really thrilled.  4 hours later tho, I am
REALLY frustrated.  I have not be able to get it to connect with ANY BBS at ANY
speed.  I had to hook up my old Supra 2400 so I could call this BBS.  I am
using Procomm Plus for Windows.  When that didn't work I reinstalled Procomm
Plus for DOS.  When that didn't work, I tried every form of Supra 14.4k
installation that Procomm offers.  Also every kind of init string I could think
of, even to the point of adding specific commands from my old 2400 init string,
such as E1 Q0, etc.  Nothing worked.  I would hear the modem dial, watch the
pretty green lights tell me it had connected at "24" "M5" (never got a higher
speed connect) and then sit in frustration because Procomm would NOT drop to
Terminal mode.  Exiting the dialing dialog box shuts down the modem.  And then
the modem would go crazy, constantly printing garbage characters on the screen,
and the modem "on hook" icon in Procomm+ 4 Win would be bouncing up and down
like a ball. Now I'm wondering if perhaps the OLD cable I have is the culprit?
I've had my Supra 2400 for 3 years at least, running with the same cable.
Perhaps I need to check if pins 4 and 5 are connected?  Would this be a likely
cause?  Any suggestions would be most welcome.  I have filled in my
registration card and will be dropping it in the mail ASAP.  I've been very
happy with my Supra 2400 and I'm looking forward to many happy years with my
new Supra 14.4k, IF I can get the dad-blasted thing to WORK!!



Msg#: 1487 *GENERAL*
07-01-92 00:36:55
From: MARK WHITE
  To: GABRIEL WIZARD
Subj: REPLY TO MSG# 1416 (NO CONNECT)
Several different culperts could be causing your problem.  Do you have your
serial port set to a high rate? Try setting it to 9600 or 19.2K, does your
cable have rts/cts (5/6) connected?  What speed and cpu are you using? what
type of uart do you have, 16450 or 16550?  When people are having alot of
problems, my suggestion is to set your serial port to 2400, turn off hardware
flow control and initialize the modem with AT&F.  Then use ATDT xxx instead of
dialing through the terminal program.  If this works, then set terminal speed
to 9600 and call a known 9600 modem.  If that works, then initialize modem with
AT &F2 and turn on hardware flow control in your terminal program.
 
Mark - Supra TEch Support


Msg#: 1625 *GENERAL*
07-03-92 22:38:21
From: GABE WIZARD
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1487 (NO CONNECT)
Ok, it seems to have been the cable.  I got a new one and am now experiencing
happy 14.4k connects.  Just connected here at 14.4k!  I like it so much I even
sold my old SupraModem 2400 today.  Helping someone else get started modeming
with a Supra.  Great modems!  Thanks you guys.  Now I need to check out the FAX
side of things.  I have WinFax Pro ver 1.0, but haven't tried it out yet.  Any
suggestions?




Msg#: 1754 *GENERAL*
07-06-92 09:49:00
From: SYSOP
  To: GABRIEL WIZARD
Subj: REPLY TO MSG# 1416 (NO CONNECT)
Gabriel, Glad to hear that your modem is working well, and that you like it.
Give the FAX  a try.  It should work fine, but if it doesn't, please let us
know. [Nathan]  Surpa Technical Support


Msg#: 1463 *GENERAL*
06-30-92 15:43:26
From: ROD GREENWOOD
  To: SYSOP (Rcvd)
Subj: SUPRA MODEMS RE-SALE
Dear Sir.

        I currently operate a BBS that deals with the Video Industry in regards
to bad debts ect and I am interested in offerring your modems for re-sale to my
new and existing clients. If this is possible could you advise me of your
prices and  ordering details.

        For convenience you could leave a message addressed to me on your BBS
and I will call back later this week.


Regards, Rod Greenwood (Manager) Video Retailers Information Services, 7 Kala
Ave, Budgewoi 2262 NSW, Australia.

Voice - (043) 90-7819 BBS   - (043) 99-2016


Msg#: 1817 *GENERAL*
07-07-92 22:40:53
From: SYSOP
  To: ROD GREENWOOD (Rcvd)
Subj: REPLY TO MSG# 1463 (SUPRA MODEMS RE-SALE)
Rod, You need to contact our Sales Department to obtain dealer prices.  Since
you're in Australia, I recommend you contact Michele in International Sales.
Our FAX number is (503) 967-2401, phone (503) 967-2400, or simply mail us a
letter. [Nathan]  Supra Technical Support


Msg#: 1944 *GENERAL*
07-11-92 05:34:25
From: ROD GREENWOOD
  To: SYSOP
Subj: REPLY TO MSG# 1817 (SUPRA MODEMS RE-SALE)
RegardsThanks for your reply, I'll send a Fax as soon as I can.


Msg#: 1470 *GENERAL*
06-30-92 21:48:04
From: STEVE RIVERA
  To: SYSOP (Rcvd)
Subj: SYSOP DEAL
A few weeks ago I sent in my registration for the Supra Sysop  deal.  One of my
other sysop friends also sent for one and he recieved it withing a week or so.
How can I find out wether supra has already verified my board or not, and if it
will send it out to me.   I did include the credit card number and the phone
bill statement.
 
If you have any problems call me at 609-652-9633 or the bbs at t609-391-0987.
 
thanks


Msg#: 1837 *GENERAL*
07-08-92 08:17:11
From: SYSOP
  To: STEVE RIVERA
Subj: REPLY TO MSG# 1470 (SYSOP DEAL)
Steve, Your order has been approved.  You will receive your modem in about two
weeks. [Nathan]  Supra Technical Support


Msg#: 1496 *GENERAL*
07-01-92 06:22:36
From: MIKE PRAGER
  To: DWIGHT BOOTH (Rcvd)
Subj: FAX DIFFICULTIES
Hello! It appears my FAX problems have been cleared up by ROM revision 1.20C
and using the ORIGINAL (not patched) winfax software. I deleted the old (i.e.,
patched) software from my disk, including its section in WIN.INI, and
reinstalled it.
  Perhaps this will help you.
...Mike


Msg#: 1618 *GENERAL*
07-03-92 11:41:17
From: DWIGHT BOOTH
  To: MIKE PRAGER
Subj: REPLY TO MSG# 1496 (FAX DIFFICULTIES)
Hi:
        What is the winfax softawre and where do you get it? I have the 1.20C
ROM but I only have the GPFAX software. Dwight.........
.s


Msg#: 1545 *GENERAL*
07-01-92 19:10:53
From: WALTER ANTHONY
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE

Hi,
  Just in case my Registration is misplaced please add my name to the list for
the ROM upgrade. My SERIAL # is 14E006336.
. My address for UPS shipping is:
.
                        Walter Anthony
                        974B Eldorado St
                        Mayport Fl. 32227
. My address for US Postal shipping is:
.
                        Walter Anthony
                        Box 416
                        Atlantic Beach, Fl. 32233-0416
.
                                        Thanks in advance
                                                        Walt
 
                        


?
/abt



Msg#: 1907 *GENERAL*
07-10-92 08:33:50
From: SYSOP
  To: WALTER ANTHONY
Subj: REPLY TO MSG# 1545 (ROM UPGRADE)
Walter, As long as you have sent in your registration card, we'll keep in touch
with you for future upgrades etc.  Please feel free to check our database from
time to time.  I've put your name on a list just to be sure. [Nathan]  Supra
Technical Support


Msg#: 1564 *GENERAL*
07-02-92 04:51:15
From: DONALD PALIK
  To: ALL
Subj: HARDWARE HANDSHAKE CABLES
What is the pin configurations for an IBM RS232C HWHS cable (with 25 to 25 pin
connectors)?  I have a cable but want to check each pin to pin path to make
sure it's HWHS (it's not a Supra).  All specific help is appreciated,.  Don
Palik  dpalik@ccit.arizona.edu


Msg#: 1583 *GENERAL*
07-02-92 13:25:48
From: DAVE KALWISHKY
  To: MATTIAS LARSSON
Subj: HELLO
Mattias, I too had problems connecting to some older Dual Standards, but I
found that if I set my BAUD rate to 9600 and then called all worked fine, I had
to lower it from 57,600 to 9,600..  I also noticed that with the comport locked
at 9,600 the modem had 120 in the display which would indicate a 12,000 BPS
connection...
 
     -=> Dave <=-


Msg#: 1672 *GENERAL*
07-05-92 16:13:57
From: JOE QUILICI
  To: DAVE KALWISHKY (Rcvd)
Subj: REPLY TO MSG# 1583 (HELLO)
That's funny.  I can connect to Dual Standars without any problems at all, but
when I attempt to connect to another Supra v.32bis/FAX modem I cannot even get
a carrier at 14.4K.  I usually have to set my modem's 37 register to a lower
baud rate such as 9600.


Msg#: 1731 *GENERAL*
07-06-92 08:37:16
From: DAVE KALWISHKY
  To: JOE QUILICI (Rcvd)
Subj: REPLY TO MSG# 1672 (HELLO)
I have to set my baud rate to 9600 when connecting to the OLDER dual st 
standards, I don't have any problems connecting to the newer ones.  I can
connect to several Supra's at 14.4K, just not on THIS bbs..
     -=> Dave <=-


Msg#: 1584 *GENERAL*
07-02-92 13:27:08
From: DAVE KALWISHKY
  To: GABRIEL WIZARD
Subj: CONNECTION PROBLEMS
I also had problems connecting to other modems at ANY speed, it turns out that
my serial cable was faulty..  Make sure that all 25 pins are hooked up and go
straight through..
     -=> Dave <=-


Msg#: 1585 *GENERAL*
07-02-92 13:28:28
From: DAVE KALWISHKY
  To: ALL
Subj: DUAL STANDARD CONNECTION
I have seen several messages about people having problems connecting to Dual
Standards, I found that with some older ones I had to set my BAUD rate to 9600
insteat of 19.2, 38.4 or 57.6.....  Hope this heals any of you having
problems..
     -=> Dave <=-


Msg#: 1588 *GENERAL*
07-02-92 16:58:56
From: JAMES MATTHEWS
  To: ALL
Subj: MNP 10/14.4BPS
To: All users/purchasers of the Supra V.32bis modem.
 
According to messages posted here, Supra Corporation is telling you that MNP 10
will only be available as an optional upgrade in the future. Don't accept that
for a minute. As an attorney active in consumer rights issues,  I can assure
you that you have an incredibly strong case against this company to deliver
what it promised you when you purchased your modem.
 
Not only did the literature (of which I have a copy) describing the features  
of the V.32bis modem promise MNP 10, the modem itself has lettering on the  
front of the faceplate stating:
 
       "14,400 bps FAX - v.32bis Data - V.42bis - MNP 2-5 & 10" 
     
Any court in this country will rule in your favor. Supra Corporation will   
have to implement MNP 10 free-of-charge to those owning a Supra Fax modem with
the above on the faceplate. To not do so is a gross violation of the  law, and
something the Federal Trade Commission would like to know about. 
 
So, even if Supra has now deleted it from their current printed literature,  
those of you owning a Supra Fax modem with the above on the faceplate would  be
entitled to receive those features free-of-charge, or Supra Corporation  would
ultimately be held liable. In cases of deceptive conduct, such as  false
advertising, both compensatory and punitive damages can be recovered,  so it
could be very costly for Supra Corporation.
 
While I am not suggesting legal action at this time, this situation is  exactly
where a class action lawsuit comes into play. Consumers can  pool their
resources against the manufactuer for not delivering what was  advertised. The
cost of litigation is spread out, making legal action   practical for a $300
product which failed to deliver what was promised.  With the thousands of
purchasers out there, a class action lawsuit is  the practical way to settle
this matter if legal action becomes necessary.
 
One further note... a product has to be fit for its intended purpose.  You can
return a product if it does not do what it was advertised to do.  Therefore, if
you cannot get the modem to work at 14.4bps and you purchased  the modem for
that purpose, and were led to believe the product would work at  that speed,
take it back immediately and demand your money back. If the  retailer gives you
a hard time, take him to small claims court. 
 
Any reasonable person would expect a product designed to communicate at 14.4 to
be able to do just that. The defense of "noisy phone lines" doesn't  hold up
because US Robotics modems can reliable communicate over the same  "noisy"
phone lines without error. If the Supra modem cannot communicate  over these
same phone lines, it suggests a badly designed product not able to  perform as
advertised, and therefore not fit for its intended purpose.  If the messages on
this BBS are any indication, there are severe problems  with the Supra Fax
modem. If the ROM update fixes the problem by initiating  fallback, the user
still is not getting communication at 14.4bps, which I  trust is why a lot of
you bought the modem in the first place.
 
 





Msg#: 1732 *GENERAL*
07-06-92 08:40:34
From: DAVE KALWISHKY
  To: JAMES MATTHEWS
Subj: REPLY TO MSG# 1588 (MNP 10/14.4BPS)
Are you one of these lawyers that likes to cause trouble?  No wonder most
people can't stand lawyers, give it a rest!
     -=> Dave <=-


Msg#: 1611 *GENERAL*
07-03-92 05:14:36
From: STEVE DAMBROWSKI
  To: SYSOP
Subj: BAUD RATE
When I am on a bbs sometimes the modem starts changing the rate... scrolling
from 14.4, 96, 72, 48, 24, and so forth. Is there any way to force the modem
not to do this? From my end, I don't see anything wrong, so I don't know why
the modem does this.
 
                  Steve


Msg#: 1620 *GENERAL*
07-03-92 16:29:29
From: B.J. GUILLOT
  To: ALL
Subj: THIS BOARD
Well, it just took me six tries to get onto this support bbs.  I've seen that
other people have become feed up with that as well.  I agree with the person
that stated before that someone at the company should put a computer and phone
line in their house so that Supra can get a credible connection free from the
abudant line noise here.
 
I can't imagine why a company would want to tarish their reputation because of
the phone lines.  Computers can be moved to different locations without too
much trouble.  I've seen various messages on several networks with people
saying their Supra modems are very good but the support BBS is so flaky and its
turning off many potential customers---many of which seem to be going for other
v.32bis modems based simply on the reputation of the support BBS phone lines.


Msg#: 1636 *GENERAL*
07-04-92 09:35:19
From: JIM GURGANUS
  To: B.J. GUILLOT (Rcvd)
Subj: REPLY TO MSG# 1620 (THIS BOARD)
I've called this bbs about half a dozen times and have gotten a 14.4 connection
everytime. I havenot had any problems with line noise at all.


Msg#: 1874 *GENERAL*
07-09-92 07:40:11
From: PETER C. KRUPP
  To: B.J. GUILLOT
Subj: REPLY TO MSG# 1620 (THIS BOARD)
I've never been able to get a 14.4 connection with this bbs.


Msg#: 1628 *GENERAL*
07-04-92 00:05:51
From: DAN SMITH
  To: DAVE CHRISTIE (Rcvd)
Subj: SUPRA AND FD
  I will upload a file called FD-SUP.TXT which is the text file I use to
configure Frontdoor, with Supra, (And TAG BBS) It works fine for me.


Msg#: 1633 *GENERAL*
07-04-92 08:22:42
From: DAVE CHRISTIE
  To: DAN SMITH
Subj: REPLY TO MSG# 1628 (SUPRA AND FD)
Ok, I will look for the FD-SUP.txt file.  Thanks!


Msg#: 1634 *GENERAL*
07-04-92 08:31:51
From: DAVE CHRISTIE
  To: DAN SMITH
Subj: FRONTDOOR
Hello
  I searched for that FD-SUP.TXT file, and couldnt find it.  Did you ever
upload it?  
                                   Dave


Msg#: 1653 *GENERAL*
07-04-92 17:18:24
From: DAVID STARR
  To: ALL
Subj: 14.4 FAXMODEM
Why all the gripes about this modem (14.4 fax)?  I connected here today, as I
have in the past, at 14.4.  I dumped all the messages from the general, modem,
& Amiga sections for the last 30 days in 12 minutes! I'm using an unaccelerated
Amiga 2000, Jr-Comm 1.02a, and the default settings on the modem!  I do have a
few problems connecting at 14.4 with a couple of Dual-Standard boards, but can
connect at 9600 by using at n0 s37=9.  I anticipate these problems being helped
with the new roms (I'm now using 1.0 rom). I've found that my "problems" are
the phone lines or the modem at the other end.  If you're having problems, I
suggest you look into these sourcesbefore you condemn your modem
  
I'm not an employee of Supra, just a VERY satisfied customer of their modem,
Amiga hard drive controller, and memory board.


Msg#: 1663 *GENERAL*
07-04-92 23:14:25
From: ROD GREENWOOD
  To: SYSOP
Subj: DEALER INFO
To the SysOp

In regards to my earlier message "Selling your Modems" could  I please have an
answer.

The information I need is: (1) Do you have a DEALER arrangement, Like your
SysOp Deal. (2) Minimum order (3) Cost per Unit

My Busines as I mentioned before deals with the Video Retailers, and none of
these people have modems at all so it would be to your advantage (there are
approx 2500 video outlets that I would be contacting) for me to offer your
modems for sale to my clients.

As this busines is only new and I would like to get things moveing as fast as
posible.

Regards. Rod Greenwood VRIS



Msg#: 1669 *GENERAL*
07-05-92 14:00:57
From: GEORGE KALEMANIS
  To: SYSOP
Subj: SUPRA
 I'm i the only lucky one with very minor modem flaws, like not falling back on
a noisey line causeing it to kick me off, but there is one problem is on some
USR-duals i can't connect at 14.4k on V.32bis duals, will it connects but it
doesn't tell my comm prog that and it just sits connected and nothing else,  
will the new roms fix this? George


Msg#: 1756 *GENERAL*
07-06-92 09:49:02
From: JAMES MARPLE
  To: SYSOP
Subj: SHIP TODAY ?
What shipping method? UPS Red, Blue, Ground, FED-X ? I would like to know that,
as well as to confirm the proper destination.. Thanks Nathan!


Msg#: 1798 *GENERAL*
07-07-92 13:11:45
From: HAGOP JANOYAN
  To: ALL
Subj: COMMENTS
I just purchased the v.32bis faxmodem, and it's _great_!  I haven't had any
problems with it whatsoever.  I called a couple of dozen v.32bis BBS's, and
they all worked fine.  With Windows, I got reliable connections only up to 19K.
Anything above that made me lose characters.  I guess I'll have to update my
serial card soon.  
 
The only problem I had was with trying to connect to this BBS.  Right now, I'm
connected at 12,000 baud, but only after several tries.  I tried using
Crosstalk, but I was finally successful with Windows Terminal.  I would guess
the problem is line noise, unless someone knows otherwise.
 
Also, a question:  I'm really looking forward to having voice mail capability
added to the modem.  What is the status of that upgrade?  Also, what will this
upgrade involve?  Is it just a ROM/software upgrade, or does it involve more
than that?
 
One more question:  How will I install the ROM upgrade?  Do you guys send me a
chip where I have to open the modem and install it?  (doesn't that void the
warranty?)  Or is it just a software that uploads the new ROM into the modem?
 
-Hagop Janoyan (By the way, after all the negative messages I've read here, I
just wanted to say 'Congratulations' to the staff at Supra for delivering such
a great product!  I remember it was Supra who played a big role in making 2400
baud a standard a couple of years ago, and now they're doing the same with
v.32bis!)


Msg#: 1821 *GENERAL*
07-07-92 22:50:16
From: MARK ROGERS
  To: SUPRA
Subj: WHY SUPRA ?
Hello,
 
I am in the market for a HS fax modem, and I have narrowed the choices to:
ZyXEL, Pract. Perif, Lighting, and Supra. I like the voice mail a,d Caller ID
option on the Supra.  I was hoping someone here (Supra reps, and users) can
tell me the advantages of the Supra over the others.   I do have a couple of
questions too.  1)Are there many problems with compatability (both with other
modems, and software (I use PCPlus for Win)), I realize then the V.32bis is new
technology, and that there will be a few.  2)Will the computer have to be on
for Voice mail for the external modem (I kinda figure it will have to be).   3)
How compatable is 14.4k Fax (what other machines support it).
 
Thanks for your time, I am looking forward to hearing from you all, and
hopefully do business with Supra.  I normally call the BBS (when available) of
companies before I buy something, just to get a feel for the products.  BTW, I
talked to some lady who answers the phones, I don't know her name, but she was
very helpfull and friendly.
 
 ttyl....Markcompatability


Msg#: 1848 *GENERAL*
07-08-92 13:00:59
From: RAYMOND HUGHES
  To: SYSOP
Subj: FAX SOFTWARE
I purchased the v32bis Faxmodem about a week ago. Most high speed modems I
connect with work at 14.4. The HST models only connect at 2400. Shouldn't they
connect at the higher speed using v42. Also only connect here at 12000 vice
14.4. Trying to connect with another FaxModem v32bis on a long distance board
and get the handshaking and then get a no carrier signal. If I finally connect
with it I only get garbage on the screen. Connects with other modems he has at
the high speed but not with the FaxModem. Any ideas? Also see that you are
shipping the FaxModem with software for the Fax capability. None in my package.
Why? Can I get it sent to me? Hope this upgrade rom helps out on all these
annoying bugs. A lot of little problems tend to make one BIG problem. Noticed
also that I have to send a redial signal to the modem, Doesn't want to go
onhook the first time. Takes another initialization to the modem to work
correctly. Hope you can help me out on some of this. Thanks.


Msg#: 1864 *GENERAL*
07-08-92 21:33:35
From: DAVID KEITH
  To: SUPRA
Subj: MODEM CABLE
  I recently purchased a V.32bis modem from you and was somewhat dismayed to
learn that a special cable was required for it to function correctly with my
Mac.  The modem itself is wonderful, but perhaps a judicious explanation and
request to simultaneously order a cable might have saved myself and others a
bit of heart ache, knowing that our new toy was not reaching its full
potential. Hope that this might save others a bit of pain.  Thank you for an
otherwise wonderful product.  :)
 
  David Ahia
    Yggdrasil BBS
      (714) 827-3814


Msg#: 1892 *GENERAL*
07-09-92 16:15:22
From: DAVE CHRISTIE
  To: SYSOP
Subj: NOVRAM
 To Sysop and ALL!
    I have figured out how to add commands to the stored configureations, but
how do I remove the ones that I dont want?   Is there a way to remove them or
clear it?   The Book isnt to clear on this feature.
  
                          Thanks!   (Anyone can answer this)
                               Dave


Msg#: 1893 *GENERAL*
07-09-92 16:55:49
From: SCOTT NAGLE
  To: SYSOP
Subj: "FUN IN THE SUN" DEAL?
        I have seen the ad for your "Fun In The Sun deal.  All I have to do is
send in my waranty card and ORIGINAL receipt?  What I want to know is, will I
get the receipt back?  I like to keep track of my purchases by keeping my
receipts.  Please let me know, I want to send it in ASAP!
                Thanks...   Scott Nagle


Msg#: 1940 *GENERAL*
07-11-92 02:43:05
From: OLIVIER MANGON
  To: MARK WHITE
Subj: ADDD ME TO DATABASE
Hello ive send my registration card last week from France please add me in your
rom upgrades i think that the registration card reach supra next week(the time
of shipping). so my adress. Olivier Mangon 21 rue Jacques Decour 95140 Garges
Les Gonesse France. please confirm my subscrition.

No more messages in section *GENERAL*

Reading Message Board *MODEM*
Section has 374 Msgs, #653 to 1947 

Starting number, <CR>=First: 


Msg#:  653 *MODEM*
06-11-92 00:19:11
From: THOMAS MCWILLIAMS
  To: SYSOP (Rcvd)
Subj: NO BUSY DETECT
Hello, my new Supra seems to work more or less. However, it won't detect a busy
signal. It is the V32bis external model, serial number 6186. The rom is
identified as V1.000-E TR14-Jxxxx-001 003. Is there a problem with this rom? Or
is the failure to detect the busy signal a hardware error, and should it be
returned for  repair?
  
Thanks you,
  
Thomas


Msg#:  748 *MODEM*
06-13-92 12:26:47
From: MARK WHITE
  To: THOMAS MCWILLIAMS (Rcvd)
Subj: REPLY TO MSG# 653 (NO BUSY DETECT)
The problem is with your busy signal, it is slightly out of spec.  Apparantly
our modem was too tightly adherring to the spec.  Our new ROM has slightly
expanded what it is looking for.
 
Mark - Supra Tech SUpport


Msg#:  896 *MODEM*
06-16-92 22:59:46
From: THOMAS MCWILLIAMS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 748 (NO BUSY DETECT)
Thanks for the reply. I have sent my registration in. What more do I need to do
to get a new rom?
 
Here is my address:
 
       Thomas McWilliams
       2600 N. Glebe Rd.
       Arlington, VA 22207-3549
 
 Supra V32bis FAX modem S/N 14E - 006186
  
Put me on your list for the upgrade. PS: Please tell Bell Atlantic that their
busy signal is out of spec.
:-)
 


Msg#:  654 *MODEM*
06-11-92 00:59:20
From: MARK WHITE
  To: ANTHONY GREGG ROBERTS
Subj: THIS IS CRAP!
>> why does this not seem to affact USR's and Hayes
 
A.  I am not sure what you are referring to. If you are referring to     using
one of those modems for our bbs, we have tried it, they had just     as bad of
noise problems.  If you are referring to why can a hayes     connect at 14.4 to
a certain bbs, but ours can't; I will restate, our     modem did not implement
the OPTIONAL feature of v32bis to change bauds     under adverse line
conditions.  This means that ALL v32bis modems that     use the Rockwell
RC144AC chipset have the same problem. (ZOOM, etc.)      BUT we, Supra, have
implemented this and are licensing it BACK to     Rockwell.  We will be mailing
a FREE rom to all registered owners     approx mid-July.  Rockwell will be
supplying the SUPRA code in its     roms towards the end of this year!!
 
>> If it is truly line noise, then why don't you spend a few extra bucks
 
A.  To solve our noise problem is NOT a few extra bucks a month.  It could
be several 1000 bucks a month (which would be putting in another T1
connection).  We are trying to siphon off 2 lines from our long     distance
T1, but this is governed by various agencies.  The only other     solution the
phone company had was to gold plate the wires.  We are     looking at several
different options.  This problem has NOT been easy     to pin down.  It has
taken numerous calls to the several phone     companies, plus exhaustive
testing, before we were able to get the     answer.
 
>> Does the fax work?
 
A.  With the rom you have, it depends on what piece of fax software you     are
using (class 1 works much better than class 2) and what fax     machines you
are calling.  The ROM v1.200C fixes all know problems     with both class 1 and
class 2 fax software.  Again, we will be sending     a FREE rom upgrade
mid-July to all registered owners.
 
>> how about doing something to inspire some confidence...
 
A.  We are doing everything we can, as quickly as we can to provide
enhancements to our modem.  As I mentioned, WE, SUPRA, implemented the
optional  baud change, not Rockwell, not Zoom, not QuickTel, but Supra did.
 
Mark - Supra Tech Support


Msg#:  711 *MODEM*
06-12-92 17:00:40
From: DAVESTARR
  To: ANTHONY GREGG ROBERTS
Subj: REPLY TO MSG# 654 (THIS IS CRAP!)
I call here about once every 10 days, and have since I got my 14.4 modem in
April.  I have always got a connect the first time AND at 14.4.  I don't know
what your problem may be, but I have never had one logging on here.
  I'm not connected with Supra in any way except as a satisfied customer of
modems, memory boards & hard drive packages for my Amiga 2000.
  
Dave Starr


Msg#:  980 *MODEM*
06-19-92 16:28:11
From: BILL HUTTIG
  To: DAVE ARNESON
Subj: REPLY TO MSG# 711 (THIS IS CRAP!)
I connect at 14.4 but over MCI.. AT%L%Q comes back as 021 013 which is pretty
noise line but I don't have problem...with getting the conncetion. Try a
difference Long distence carrier MCI 10222 SPrint 10333 ...etc..  Bill


Msg#: 1006 *MODEM*
06-20-92 12:18:31
From: STEVE PEPIN
  To: DAVE ARNESON
Subj: REPLY TO MSG# 980 (THIS IS CRAP!)
What CRAPPY (to use your verbosity) software package are you trying to use to
send your faxes and do your modeming?  I have only one problem with my Supra,
and that is that my RBBS software seems to have problems controlling the modem
while it's trying to negotiate a reliable link. Everything else is OK. As for
the fax issue, I was originally using QuickLink II Fax as is was existing from
a Zoom modem that was replaced by the Supra, QLIIFAX would lock the modem up
after DOWNLOADING a file, but otherwise was OK, Heck, I was even able to FAX
with it. If something so cheap as QLIIFAX works somewhat, then I don't know
what peice of sh__t you are trying to use.


Msg#:  655 *MODEM*
06-11-92 01:09:16
From: MARK WHITE
  To: KEVIN O'CONNOR (Rcvd)
Subj: V.32BIS PROBLEMS
How do you know that another v32bis is working at 14.4K?  Just because the
connect message says that it is running at 14.4, does not mean that it truly
is.
 
We will be mailing the ROMs to all registered owners.  
 
The caller id will most likely be a rom update.
 
[Mark] Supra Tech Support


Msg#:  679 *MODEM*
06-11-92 20:54:38
From: KEVIN O'CONNOR
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 655 (V.32BIS PROBLEMS)
How do I know the connection was at 14.4? Because I got 1600 cps throughput on
a ZIPped file (according to DSZ Zmodem). I doubt I could get that at 96 or even
12.2! I thought I mentioned the CPS rate in my previous message. I guess not.
 
If it's not a design flaw in this modem, which it probably isn't since most the
other people on here aren't having this many problems, then maybe I just got a
bad modem?


Msg#:  734 *MODEM*
06-13-92 11:01:39
From: MARK WHITE
  To: KEVIN O'CONNOR (Rcvd)
Subj: REPLY TO MSG# 679 (V.32BIS PROBLEMS)
That is just my point.  It is very possible to get 1600 cps with a 12.2
connection.  At 14.4 you should be getting closer to 1800 cps.  Another factor
which can affect your cps is the type of computer and quality of phone lines.
The CPS can only give you an approx value.  Also, how do you know that it is
correctly calculating the CPS value.  Is it counting the actually bits or is it
calculating the value by assuming a non-error correction connection.
 
As far as other people not having problems and you are so thus it must be a
problem with your particular modem, that is an incorrect assumption.  The
problems you are having are very consistant with line noise.  
 
Mark - Supra Tech Support


Msg#:  656 *MODEM*
06-11-92 01:18:26
From: MARK WHITE
  To: JACK SPROUT
Subj: SUPRA V32B REMOTE TO TECH BBS
We have put together an upgrade kit.  This consists of the 2 ROMs, a dual
tipped screw driver (phillips, flat), and full instructions.  If you wind up
destroying the modem, no problem just send it back and we will take care of it.
If after looking at it, you decide you do not want to attempt it, then by all
means send it to us and we will take care of it.  We have used several people
who have never used a modem, let alone handled a chip, serve as test subjects.
They passed with flying colors.  So I am certain that we will not need to
replace more than 1 or 2 modems, if that.
 
We will have all warranty cards entered by that time, so they will go out
enmass.
 
Mark - Supra Tech Support


Msg#: 1000 *MODEM*
06-20-92 05:31:38
From: PATTI IRWIN
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 656 (SUPRA V32B REMOTE TO TECH BBS)
Well add me to the upgrade list.. (I have rom version 1.000d or so)..  
 
Patti Irwin 3025 Marvin Ave. Erie, PA 16504
 
I already sent the registration card in a long time ago so should be no problem
there..


Msg#: 1002 *MODEM*
06-20-92 05:43:28
From: PATTI IRWIN
  To: PATTI IRWIN (Rcvd)
Subj: REPLY TO MSG# 1000 (SUPRA V32B REMOTE TO TECH BBS)
Oh yes the Serial number just in case is... 14e 001400


Msg#:  658 *MODEM*
06-11-92 03:15:11
From: DONALD WATSON
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
Please put me on your list for the new ROM upgrade. My mSupraFaxModem V32bis
has a serial number of 14E 003323. My name and address: Rainer Denzinger
 Waxensteinstrasse 48a
 8900 Augsburg
 Germany Thanks for the new ROMS, I am waiting for!


Msg#: 1072 *MODEM*
06-22-92 06:40:00
From: SYSOP
  To: DONALD WATSON (Rcvd)
Subj: REPLY TO MSG# 658 (ROM UPGRADE)
Donald,   The new ROMs will be sent out to all registered users.  I have put
your name on our list to be sure that you get them. [Nathan] Supra Technical
Support


Msg#:  659 *MODEM*
06-11-92 03:17:33
From: DONALD WATSON
  To: SYSOP (Rcvd)
Subj: PULSE DIAL BUG
What about my note to you, which I wrote last week! Did you test the bug while
the modem is dialing in pulse mode (phone is not disconnected)? Please give me
an answer and try to fix this ugly bug in the new ROMs.


Msg#: 1073 *MODEM*
06-22-92 06:41:36
From: SYSOP
  To: DONALD WATSON (Rcvd)
Subj: REPLY TO MSG# 659 (PULSE DIAL BUG)
Donald, I talked to another person in Germany who could not get the modem to
pulse dial.  I'll look into the problem, and get back to you. [Nathan]  Supra
Technical Support


Msg#:  660 *MODEM*
06-11-92 03:37:10
From: JONATHAN SIEGEL
  To: SYSOP (Rcvd)
Subj: FLAKY RESULT CODES
I'm having a bit of trouble with my new SupraFaxModem v.23bis. Specifically,
the modem isn't (or doesn't seem to be) returning the result codes it ought to
upon making a connection.

 
I'm running it under Qmodem, Telemate 3.01, and Zcomm, all on a 386/DX-20.  The
Init string I'm using is AT&F2W2 (The "W2" is in there so that transfer times,
etc, are properly calculated.)
 
I seem to have little trouble connecting at high speed, but I get no result
code when connected to a standard 2400-baud modem.  The modem's front panel
shows "CD" and "24," but the software never gets the message.  The only way I
can connect to a 2400-bps modem is to issue the AT\N0 command...not something
I'd relish doing every time I make a call.  Can anyone help?  I've been unable
thus far to reach your voice supprt line/.  
 
Thanks,
 
Jonathan
 
P.S.  Taking the "W2" out of the init string doesn't seem to make a difference
-- not that it should.


Msg#:  758 *MODEM*
06-13-92 14:42:06
From: MARK WHITE
  To: JONATHAN SIEGEL (Rcvd)
Subj: REPLY TO MSG# 660 (FLAKY RESULT CODES)
Your problem is not with the modem, but rather with the BBS you are calling.
BBSes that immediatly on connection start sending information will interfer
with the negotiation for v42bis and mnp.  That is why it works when you send
the \N command, you have told the Supra modem to not attempt an error
correction  connection.
 
Mark - Supra Tech Support


Msg#: 1081 *MODEM*
06-22-92 08:27:31
From: JONATHAN SIEGEL
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 758 (FLAKY RESULT CODES)
Thanks for the info....I was able to contact your voice Tech Support, and was
told the same thing.  And yes, the BBS systems with which I was having trouble
did indeed send info immediately upon connection (hey were all *ix systems
which sent login: prompts)
 
Thanks again!


Msg#:  665 *MODEM*
06-11-92 06:24:46
From: JASON SLATER
  To: SYSOP (Rcvd)
Subj: PROBLEMS (SIGH..) & SOLUTIONS
i sure with that I had enough answers to cover all my questions, but..
 
thank you all (all tech support people - I feel you have been very helpful ,
and also all the users - it's good to know I'm not alone out there!)
 
answers:  yes, I called once @ 2400, S37=whatever for 2400, and dumped all the
messages you all posted,  assimilated the information, and called back here @
9600.  mucho better. also, I can connect w/dual standards at 9600 now, instead
of 14.4 just sitting there doing nothing (or pumping out the garbage text), but
hey - I'm still working on getting that part down pat.  a number that I can't
connect to @ 14.4 yet (which is Dual Standard), that a friend with a Zyxel 14.4
has connected at 14.4 successfully with, is @ (310) 609-2176.  it's a very
large PD board, so maybe give it a call anyway.   the AT N S37=9 is great.   
also, you have answered my questions re: AT*H and AT)M  -- neither of these
options has been implemented.. yet.  kinda like an adventure.
>get treasure
 
Sorry.  You can't do that... yet.
 
(whatever)
 
anyway, a problem:  my speaker passed the margin of working/not working, and
now it's out cold.  I think I got a defective speaker or something, but I don't
have the time (and can't afford having no highspeed modem for the round trip to
Supra Corp. while Supra replaces the speaker) -- so is it possible for Supra to
mail me a replacement speaker??..  
 
also, I'm sending in my registration card today for the 14.4, but if you could
possibly get the ROM out faster (if I include my name & address, which I am
about to do), see if you could make me real happy ;-) 
 
that's it.  it IS a good modem, all you non-believers!
 
Jason Slater 4219 Dauntless Drive Palos Verdes, CA  90274 (310) 541-3131 voice 
(310) 544-2027 data (310) 377-7067 Fax (standalone)
 
ser#14E 004702
 
             -- off to work on some more 14.4's


Msg#: 1080 *MODEM*
06-22-92 08:25:30
From: SYSOP
  To: JASON SLATER
Subj: REPLY TO MSG# 665 (PROBLEMS (SIGH..) & SOLUTIONS)
Jason, I'll give you a call for your bad speaker.  If you can do 9600, you
might be able to do 12000 with AT N S37=10.  Give it a try. [Nathan]   Supra
Techncial Support


Msg#:  666 *MODEM*
06-11-92 07:41:07
From: ALAN NEAL
  To: SYSOP (Rcvd)
Subj: LINE NOISE
I use the Supra v.32bis to connect to R&E's on occasion. Sometimes I get 
through with a solid 9600 connection. Sometimes I can only connect at 4800 with
lots of RE messages and aborted downloads.
. They advertise a DUAL ELIMINATOR which connects between the modem and the
phone line. They claim that this cleans up the line noise. I think they want
around $30 for it.
. Is this thing just a band pass filter? Is it worth trying? Has anybody has
experience with this product?
. Alan.


Msg#: 1083 *MODEM*
06-22-92 08:44:12
From: SYSOP
  To: ALAN NEAL
Subj: REPLY TO MSG# 666 (LINE NOISE)
Alan, The RE's are from line noise.  I am not familiar with filtering systems,
and can not tell you if they actually work. [Nathan]  Supra Technical Support


Msg#:  669 *MODEM*
06-11-92 11:17:36
From: ALFREDO ROJAS
  To: SYSOP (Rcvd)
Subj: RETURNED MODEM
How do I know if I have the new rom, new modem?


Msg#:  749 *MODEM*
06-13-92 12:33:43
From: MARK WHITE
  To: ALFREDO ROJAS (Rcvd)
Subj: REPLY TO MSG# 669 (RETURNED MODEM)
Do a AT I3.  The current ROM is 1.200C.
 
Mark - Supra Tech Support


Msg#:  936 *MODEM*
06-18-92 07:41:10
From: ALFREDO ROJAS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 749 (RETURNED MODEM)
Ok, thanks...


Msg#:  674 *MODEM*
06-11-92 16:38:21
From: ERNIE BLANCHARD
  To: MARK WHITE (Rcvd)
Subj: V.32BIS MODEM
Mark I left you a message in the general area asking for help with a problem. I
thought you would get it anyway but just wanted to make sure.
                        Ernie Blanchard


Msg#:  676 *MODEM*
06-11-92 20:07:22
From: ALLEN JOHNSON
  To: MARK WHITE (Rcvd)
Subj: V.32BIS RESETS
Hi, I purchased one of your V.32bis modems about a month ago and have been 
greatly pleased by its performance. Recently, I have been experiencing a small
problem with the modem.
 
When I first tell the modem to dial and it receives a BUSY signal, it will 
reset. I can tell my software {COMMO} to redial and this reset may or may not
occur again.
 
I have noticed that this problem only crops up after the modem has been turned
on, that is, usage after the first couple of dial attempts does not cause the
problem to recur UNLESS I have to turn off the modem for whatever reason.
 
I scanned through your messages and noticed that a gentlemen mentioned a 
similar problem in message #227 in the Modem message area.
 
My modem initialization string is ATZ0\N3%C0S95=47
 
ATI3 returns V 1.000-E TR14-Jxxx-001 003
 
Also, I would like to have the ROM update sent to me when it is available. My
address is:
                        Allen C. Johnson
                        800 Ash Drive
                        Yuma, AZ  85364
 
I might also mention that I have called your BBS twice and both times have been
able to get a 14400 connection without difficulty. For those who might be
interested, my NRAM settings follow:
 
ACTIVE PROFILE: B1 E1 L2 M0 N1 Q0 T V1 W1 X4 Y0 &C1 &D2 &G0 &J0 &K3 &Q5 &R0 &S0
&T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:050
S08:002 S09:006 S10:014 S11:050 S12:050 S18:000 S25:005 S26:001 S36:007 S37:000
S38:020 S44:003 S46:136 S48:007 S49:008 S50:255
 
STORED PROFILE 0: B1 E1 L2 M0 N1 Q0 T V1 W1 X4 Y0 &C1 &D2 &G0 &J0 &K3 &Q5 &R0
&S0 &T4 &X0 S00:000 S02:043 S06:002 S07:050 S08:002 S09:006 S10:014 S11:050
S12:050 S18:000 S25:005 S26:001 S36:007 S37:000 S38:020 S44:003 S46:136 S48:007
S49:008 S50:255
 
STORED PROFILE 1: B1 E1 L2 M0 N0 Q0 T V1 W1 X4 Y0 &C1 &D2 &G0 &J0 &K5 &Q8 &R0
&S0 &T4 &X0 S00:000 S02:043 S06:002 S07:050 S08:002 S09:006 S10:014 S11:050
S12:050 S18:000 S25:005 S26:001 S36:007 S37:009 S38:020 S44:003 S46:136 S48:007
S49:008 S50:255
 
I should add that my second setting works with GEnie. GEnie requires that 
hardware handshaking be turned off, thus the &K5 and &Q8.




Msg#:  703 *MODEM*
06-12-92 11:35:58
From: JAMES MARPLE
  To: ALLEN JOHNSON (Rcvd)
Subj: REPLY TO MSG# 676 (V.32BIS RESETS)
I have the same problem. Sometimes, after a few calls usually, my modem will
reset itself when it is redialing and gets a busy signal. It is like there is a
big drain on the power supply or something as I get a very audible click thru
the speaker and the alphanumeric leds do their self test when it resets. This
is VERY frustrating. Does Supra have an answer for this problem yet?


Msg#:  677 *MODEM*
06-11-92 20:21:37
From: JONATHAN GREENBERG
  To: ALAN NEAL (Rcvd)
Subj: R&E DUAL ELIMINATOR
I bought one of R&E's DUAL ELIMINATORS a week ago, and have had very poor luck
with it.  It seems to be nothing more than a surge protector that plugs into  
an electric outlet.  A little plastic box with a metal ground connector and  
two modular jacks.  I stopped using it.  Had one week of horrible connections  
with R&E.  Tonight I was on for an hour at 14.4 and it was rock solid.  This  
modem is great when conditions are right.
 
For all - started using S9=30 and S10=160, and connected here at 12.0 for the  
first time.
 
Jon


Msg#:  753 *MODEM*
06-13-92 13:23:44
From: ALAN NEAL
  To: JONATHAN GREENBERG (Rcvd)
Subj: REPLY TO MSG# 677 (R&E DUAL ELIMINATOR)
Thanks for saving me $30. By the way, I've been using AT N s37=11 and getting
14.4 from R&E's for the first time. I'm using it here, but have connected at
14.4 without it.
  SYSOP: The replacement modem you sent me works great! Thanks for the super
turn-around time. Alan.


Msg#:  684 *MODEM*
06-12-92 00:42:10
From: SCOTT PIERCY
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
Hiya! I sent in my registration card but forgot to write the darn serial number
on it! :-( (yes, call me stupid). The Serial number is 14e 900001 Here's my
address too! ;-) Scott Piercy 112 Rosemary Rd. Spartanburg, S.C.29301

Hiy

.


Msg#:  787 *MODEM*
06-14-92 21:45:44
From: GAUTHAM MALLAMPATI
  To: CHUCK (Rcvd)
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
please place my name on the list gautham mallampati, 500 w. university pky apt
5r, balto md 21210


Msg#:  931 *MODEM*
06-18-92 00:05:39
From: BRIAN COLLIER
  To: CHUCK (Rcvd)
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
Please add me to the list for receiving a ROM upgrade for the Supra V.32bis
modem. My serial number is: 14E 012513. I would also like to receive
information on the voice mail/call I.D. upgrade. Thanks
 
Address: Brian B. Collier
         11131 Poachers Run
         Chesterfield, VA 23832
 
Phone: (804)744-7872


Msg#: 1094 *MODEM*
06-22-92 09:53:18
From: SYSOP
  To: CHUCK
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
We will offer caller I.D and voice recognition as an upgrade this Fall.  I
don't have an exact date. [Nathan]  Supra Technical Support


Msg#: 1096 *MODEM*
06-22-92 09:58:07
From: SYSOP
  To: TIM HARRIS
Subj: REPLY TO MSG# 414 (ROM UPGRADE)
Tim, We'll have the new ROMs available in mid-July.  If you must have them now,
we can give them to you for $14.95 each set.  It's worth the wait until July,
as those chips will also have fall forward capability.  [Nathan]  Supra
Technical Support


Msg#: 1304 *MODEM*
06-26-92 15:01:06
From: GEORGE RICHARDSON
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1096 (ROM UPGRADE)
Hello Guys,
  I don't see me name in the card file, but it should be showing up soon.  I
seem to be having the same problems as everyone else, FAX don't work but the
rest of the modem is doing great.  I understand that the new ROMs will fix the
FAX problems.  Put me on the list ASAP, as the FAX capability was the reason I
bought the modem in the first place.
                          George Richardson
                          3750 Davis Ford Road
                          Maryville, TN 37804
                          (615)982-3881


Msg#: 1697 *MODEM*
07-05-92 21:32:30
From: SYSOP
  To: GEORGE RICHARDSON
Subj: REPLY TO MSG# 1304 (ROM UPGRADE)
George, For your FAX problems, if you have Winfax, you should try the temporary
fix we have on this board, under IBM files, called Winsupra.zip.  If it is Fax
Talk Plus, make sure that ECM is OFF.  (faxTSR /e turns it ON).   I've put you
on a list -- please be sure that your card is sent in, and feel free to check
back here. [Nathan]  Supra Technical Support


Msg#:  688 *MODEM*
06-12-92 06:44:24
From: KEITH SITTER
  To: MARK WHITE (Rcvd)
Subj: FAX
Mark , Connie asked me to let you know my experiences w/the fax
software/hardware I could not get ANY CLASS1 software to receive more than one
or two pages at a time but the CLASS2 driver & software from MAGICSOFT (MTEZ)
works perfectly as far as I can tell  Also the full screen editor is the pits
!!


Msg#:  737 *MODEM*
06-13-92 11:07:09
From: MARK WHITE
  To: KEITH SITTER (Rcvd)
Subj: REPLY TO MSG# 688 (FAX)
What version of the ROM are you using? (AT I3).  What software are you using?
 
Mark - Supra Tech Support


Msg#:  934 *MODEM*
06-18-92 06:44:01
From: KEITH SITTER
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 737 (FAX)
 ATI3= V1.000-E TR14-Jxxx-001 003 Software is MTEZ by Magicsoft. And by the way
I ran into a small problem. I can't seem to send faxes reliably with the CLASS2
driver even though I have been able to send before. The problems seem
intermitant. I put my COMPUCOM (out of business) back in service and no more
problems ! Leave me a voice message @ (816)221-2661 if you've ANY ideas. Thanx


Msg#: 1017 *MODEM*
06-20-92 20:26:57
From: MARK WHITE
  To: KEITH SITTER (Rcvd)
Subj: REPLY TO MSG# 934 (FAX)
You need the new rom.  Pls EMail your address and I will get it sent to you.
 
Mark - Supra TEch Support


Msg#: 1147 *MODEM*
06-23-92 06:29:27
From: KEITH SITTER
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1017 (FAX)
Thanks for the quick response but I just got the new roms in the mail yesterday
(Monday 6/22/92). Iwas wondering however if there is any software out there
that will allow auto discriminate mode on these modems so I wouldn't need one
for fax and one for data (inbound) ? Any ideas would be appreciated. Thanks
again, Keith


Msg#: 1204 *MODEM*
06-25-92 01:33:41
From: MARK WHITE
  To: KEITH SITTER
Subj: REPLY TO MSG# 1147 (FAX)
The mid-july ROM will allow the adaptive answer to work correctly.  I do know
that there is some front door and BBS software which will allow a single modem
to do both jobs.
 
Mark - Supra Tech Support


Msg#:  689 *MODEM*
06-12-92 07:57:15
From: MICHAEL L. LEE
  To: SYSOP (Rcvd)
Subj: V.32BIS ROM UPGRADE
Hello I see by reading the messages that your collecting names for a list on
the upcoming ROM upgrade for the V.32bis Supra modem.  Please accept my name
and address:  Michael L. Lee, 8099 Counselor Road, Manassas, Virginia 22111.  I
have sent in my registration and you should be able to cross reference this
information.  On another subject, I am a member of the Capital Area SysOps
Association in Washington, DC.  We are a group of Washington are SysOps who
meet the second Saturday of each month.  We have had a number of visiting guest
speakers such as Mr. James Summers, Director of SysOp Sales for US Robotics and
on June 13th (tomorrow) we are haveing an IBM representative make a
presentation on OS/2.  The reason I bring this up is would there be any one at
Supra Corporation that would be interested in coming to Washington and
addressing our group?  At the las t meeting there was quite a discussion
regarding Supra modems for BBS usage.  Our go  group would be a very nice forum
for your sales group.  There are somewhere in the neighbor hood of 3,000 bbes
in the Washington area.  CASA has a membership of about 150.  I thin you would
receive a nice welcome .  You can adet a nice reception here in
Washington.Please leave a respone to me here on your board or call 202-267-5697
(the FFA's BBS and leave me a message there.  Supra is registered caller on
this board.  Thanks!I look forward to hearing from you.


 g


Msg#: 1102 *MODEM*
06-22-92 13:20:10
From: SYSOP
  To: MICHAEL L. LEE (Rcvd)
Subj: REPLY TO MSG# 689 (V.32BIS ROM UPGRADE)
I have written down your name.  Actually, the list is just to make sure that
people get the chips.  They will be sent out automatically to all registered
users in mid-July, free of charge.  I have also passed your invitation on to
the Sales Manager. Thank you for the invitation.  If you have any more
questions, please let me know. [Nathan]  Supra Technical Support


Msg#: 1170 *MODEM*
06-24-92 05:08:32
From: MICHAEL L. LEE
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1102 (V.32BIS ROM UPGRADE)
Thanks Nathan.  Our SysOp group would be very please to sponsor your sales
manager at one of our meetings.  We meet on the 2nd Saturday of each month
alternating between Northern Virginia (Springfield) and Rockville, Maryland.
Depending on when your sales manager would be coming we could let you know
whether we're meeting in Maryland or Virginia for that date.  This would assist
him in making his travel arangements.  As a member of the Capital Area SysOps
Association, I appreciate your (and Supra's) interest in joining us one
saturday in the future!
                                                                         Mike
;-)




Msg#: 1509 *MODEM*
07-01-92 08:37:59
From: SYSOP
  To: MICHAEL L. LEE (Rcvd)
Subj: REPLY TO MSG# 1170 (V.32BIS ROM UPGRADE)
Sounds good.  I'll pass this message on to him as well. [Nathan]  Supra
Technical Support


Msg#:  692 *MODEM*
06-12-92 08:57:18
From: GRIER ELLIS
  To: SYSOP (Rcvd)
Subj: BUSY RESET
My new Supra v.32bis modem sometimes does a soft reset (like ATZ) when it
receives a busy signal.  When this occurs, the COMM program receives no
notification.  I am using AT&F2M0 as my init string.  Any suggestions?
. BTW, I have played with many modems in my role supporting several hundred
client offices, and I love the Supra v.32bis.  I am  recommending that we order
a couple to test more thoroughly (mine is my personal modem - actually my
second personal modem, the other is a USR HST 14400) so that we can possibly
recommend (or resell) to our clients.
. Also, BTW, I think that you guys in tech support are doing a great job no
matter what some callers say (and anyone who doesn't expect back-ordering of a
product at the Supra v.32bis's price/performance level is not in touch with
reality).  Keep up the good work! Grier


Msg#:  750 *MODEM*
06-13-92 12:36:31
From: MARK WHITE
  To: GRIER ELLIS (Rcvd)
Subj: REPLY TO MSG# 692 (BUSY RESET)
What is the serial number of the modem?  Thanks.
 
Mark - Supra Tech Support


Msg#:  865 *MODEM*
06-16-92 09:04:17
From: GRIER ELLIS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 750 (BUSY RESET)
Mark, The serial # of my modem is 14E005930. Thanks, Grier


Msg#:  926 *MODEM*
06-17-92 18:48:40
From: MARK WHITE
  To: GRIER ELLIS (Rcvd)
Subj: REPLY TO MSG# 865 (BUSY RESET)
It sounds like a problem with that particular modem.  If you can contact Tech
support we can get the modem exchanged for you.
 
Mark - Supra Tech Support


Msg#: 1022 *MODEM*
06-20-92 21:19:44
From: GRIER ELLIS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 926 (BUSY RESET)
Thanks, Mark. I'll try to get Tech Support on the line. Any idea how long
replacement will take? Grier


Msg#: 1027 *MODEM*
06-20-92 22:13:43
From: MARK WHITE
  To: GRIER ELLIS
Subj: REPLY TO MSG# 1022 (BUSY RESET)
With our FedEx program, you should be able to have one out to you in a few
days.
 
Mark - Supra Tech Support


Msg#:  693 *MODEM*
06-12-92 09:17:56
From: SYSOP
  To: JAMES HUSSIERE (Rcvd)
Subj: TEST MODE
The best solution is to step the modem down to a slower speed before dialing
numbers where you encounter transmit or receive errors.  The command to set to
9600 bps is AT N S37=9.  The new ROMs will automate this by initiating fall
back under noisy line conditions. [Nathan]  Supra Technical Support


Msg#:  889 *MODEM*
06-16-92 17:25:08
From: JAMES HUSSIERE
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 693 (TEST MODE)
Thanks for the advise... it does seem kind of inconveniant to force a baud
change off line, but I'm very glad to hear that the new ROMs will (hopefully)
take care of my problems.
 
(Actually, I haven't had any trouble lately with transmit errors.)
 
I've sent in my warrenty card, but just in case... my address is:
 
James A. Hussiere, Star Route Box 160, Poland Spring, ME 04274
 
I actually live in New York, but I'm moving soon, and all of my mail can best
reach me at the Maine address.
 
The only other comment I have is my inability to log into certain Dual Standard
modems.  Not all,but most.  Probably due to configuration problems on their
end, but what puzzles me is that a friend of mine with a faster Amiga (a 3000
compaired to my 500) has NO problems connecting to the same HST Dual
Standard's.  Am I to believe that a faster CPU would also help me?
 
Again, thank you for your help. James.


Msg#: 1879 *MODEM*
07-09-92 09:26:22
From: SYSOP
  To: JAMES HUSSIERE
Subj: REPLY TO MSG# 889 (TEST MODE)
James, Yes, the speed of your Amiga can make a difference.  We have noticed
that for people with WB 1.3, best results are with the software set to 9600.
With WB 2.0 19,200 works fine.  If you have an accelerated Amiga, or are only
using 2 bit planes, then you can set it to 19,200.  Settings of 38,400 (or
31,*** on the Amiga) will almost always cause problems - the problem is with
communication between modem and computer. [Nathan]  Supra Technical Support


Msg#:  706 *MODEM*
06-12-92 13:23:28
From: MARK WHITE
  To: JOHN BUNGARD (Rcvd)
Subj: RMA #
RA# 0612523, I have marked on the form your problem and asked them to install
the new rom.


Msg#:  710 *MODEM*
06-12-92 16:56:14
From: DAVESTARR
  To: KIRK BLUM
Subj: SUPRA CONNECT
Kirk, in your message number 485 of 6-5-92, you said the serial number of your
modem is 14e900001.  That's the same as my modem!  How about it, supra, what's
the deal?  Will this affect warranties, etc.?
   
Dave Starr


Msg#:  842 *MODEM*
06-15-92 20:20:42
From: DREW MCEACHERN
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 710 (SUPRA CONNECT)
n


Msg#:  890 *MODEM*
06-16-92 17:31:29
From: JAMES HUSSIERE
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 842 (SUPRA CONNECT)
Funny, that's the same registration as MY modem...
 
My dealer DID inform me when I got my modem that some of his others in stock
also bore the same number.
 
I'd like to know, too... will this screw up our registrations?  Should we be
expecting a new serial number sticker when the new ROMS are sent out?


Msg#:  925 *MODEM*
06-17-92 18:45:38
From: MARK WHITE
  To: JAMES HUSSIERE
Subj: REPLY TO MSG# 890 (SUPRA CONNECT)
No, this will not affect your registration.  On the first runs of the modem we
had to use a sticker which did not have incrementing numbers.  In no way does
this affect your warranty or your ability to receive updated ROMs.  
 
Mark - Supra Tech Support


Msg#:  975 *MODEM*
06-19-92 09:54:30
From: SYSOP
  To: KIRK BLUM
Subj: REPLY TO MSG# 925 (SUPRA CONNECT)
Kirk, I'll give you a call or FAX. [Nathan]


Msg#:  976 *MODEM*
06-19-92 09:56:26
From: SYSOP
  To: DAVESTARR (Rcvd)
Subj: REPLY TO MSG# 710 (SUPRA CONNECT)
Dave, No,  This will not affect warranty information. [Nathan]


Msg#:  719 *MODEM*
06-12-92 23:40:44
From: DAVE SMITH
  To: MARK WHITE (Rcvd)
Subj: FAX MODE AND RESET ON DTR DROP
Ahem...I've been playing with the modem a bit (my class 2 spec is in the mail -
EIA wants a fortune for the damn things) and I've discovered a couple of
things.  One, the auto modem determination is broken (AT+FAA=1) - it comes in
FAX mode the first time some one dials in then it won't answer in modem mode.
However, the second time some one dials in it answers appropriately.  More
interesting, though, is that the Supra will respond to DTR and reset itself
after it has been  called once.  So, which is the correct behavior?  Since it
responds to DTR sometimes and not others one of the two must be a bug.  DO the 
new modems fix this behavior?  (BTW The class 1 spec (which I have in my hot
little hands) makes no mention of DTR.  Somehow I doubt the class 2 spec does
either) Dave Smith


Msg#:  738 *MODEM*
06-13-92 11:11:28
From: MARK WHITE
  To: DAVE SMITH (Rcvd)
Subj: REPLY TO MSG# 719 (FAX MODE AND RESET ON DTR DROP)
What vers of our ROMs are you using (AT I3).  Depending on the ROM vers as to
how well FAA works.  The older vers work better.  That is correct, DTR has not
been doced in the Class 1 or 2 specs.  We have just implemented it as &D2 works
on the data side.  But this is not yet avail, it will be mid-july.
 \
Mark - Supra Tech Support


Msg#:  720 *MODEM*
06-13-92 00:03:25
From: ANDREW ELDRITCH
  To: ALL
Subj: DUAL STANDARD HST'S & 14.4
what are the proper settings for connecting with Dual Standard HSTs at 14.4?
if there are some settings that might not be correctly set on the HST, what
should a person tell the sysop of such a BBS to do?
 
ae


Msg#:  751 *MODEM*
06-13-92 12:39:10
From: MARK WHITE
  To: ANDREW ELDRITCH
Subj: REPLY TO MSG# 720 (DUAL STANDARD HST'S & 14.4)
What kind of problem do you have when connectiong.  If you are connecting at
2400, then the DS is stet to answer high speed with HST protocols only.  Other
wise, you just need to set the modem to &F2.
 
Mark - Supra Tech Support


Msg#:  792 *MODEM*
06-15-92 05:34:14
From: SCOTT PIERCY
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 751 (DUAL STANDARD HST'S & 14.4)
there are some USR Duals out there that have older firmware & thus will not
reliably connect with the SupraFax v.32bis & a few other v.32bis modems of
recent manufacture, most notably the Hayes Ultra 14.4. This is just from my
personal experiences, but I have had the problem substantiated by some BBS
SYSOPS who are running older Duals, so this may be the case here. Out of 30 or
so DS boards I've called since I got my SupraFax, I've only experienced
problems with two, and both of these had (relatively) old Dual Standards. Hope
this helps.. Scott Piercy


Msg#:  924 *MODEM*
06-17-92 18:41:56
From: MARK WHITE
  To: SCOTT PIERCY (Rcvd)
Subj: REPLY TO MSG# 792 (DUAL STANDARD HST'S & 14.4)
Thanks for the info.  That is one of the unknowns which can make high speed
connections frustrating.
 
Mark - Supra Tech Support


Msg#:  726 *MODEM*
06-13-92 05:38:48
From: CARLOS CARDOSO
  To: SUPRA
Subj: SUPRA MODEM
I have a suprafaxmodem V32bis and i have noise line problems to comm. to usa, i
use qmodem 5.0, which is the best configuration fo noise (handling noise
problems)? thanks





Msg#: 1880 *MODEM*
07-09-92 09:29:19
From: SYSOP
  To: CARLOS CARDOSO
Subj: REPLY TO MSG# 726 (SUPRA MODEM)
Carlos, You need to set the modem to a lower speed when dealing with line
noise.  The command to do that is AT N S37=9. [Nathan]  Surpa Technical Support


Msg#:  728 *MODEM*
06-13-92 08:49:20
From: URBAN LARSSON
  To: ALLEN JOHNSON (Rcvd)
Subj: INIT STRING
Hi Allen, I just wanted to mention to You that your init string doesn't work.
You have to realize that when the modem sees the ATZ0 command it immediatly
does a reset. During reset the modem cannot accept any commands,  so the rest
of your init string is lost. Put some delay commands like ,,,, or whatever the
COMMO software uses as delay, between the ATZ0 and the rest of the line so the
modem have time to settle down after reset and accept the rest of the init
string.  Or maybe store the wanted setting with AT&W0 and just do the ATZ0 in
the init string, as this is probably the setting You are using most of the time
anyway.
 
 
A small note from:    
 
Urban Larsson, Stockholm, Sweden



Msg#:  774 *MODEM*
06-14-92 14:20:37
From: ALLEN JOHNSON
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 728 (INIT STRING)
Thanks for the info. I'll check into what you say, though I must comment that
there is a board local to me that leaves MNP5 enabled and since I placed the
%C0 in my init string I have quit getting MNP5 connections. I place those
commands in my init string because I want /N3 etc set and  it is my
understandin (flawed perhaps) that the modem will not store the settings, at
least, it will not display them with AT&V (which displays the NRAM settings). 


Msg#:  777 *MODEM*
06-14-92 14:41:49
From: URBAN LARSSON
  To: ALLEN JOHNSON (Rcvd)
Subj: REPLY TO MSG# 774 (INIT STRING)
The commands you mention is all stored in the ram with the bitmap registers. So
it shouldn't be necesary to execute them each time you turn the modem on.
  You can have a look in the manual to see have the bitmap registers are used.
Regards Urban Larsson



Msg#:  928 *MODEM*
06-17-92 21:46:53
From: ALLEN JOHNSON
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 777 (INIT STRING)
You mean that I can set the bitmap registers or that by using those commands I
set the registers? I hope the former as that will clear up any difficulties I
have (and also explain why you are RIGHT <GRIN>).


Msg#:  940 *MODEM*
06-18-92 10:01:42
From: URBAN LARSSON
  To: ALLEN JOHNSON (Rcvd)
Subj: REPLY TO MSG# 928 (INIT STRING)
Hi allen, yes you can set the things with either the % command or whatever or
by setting the bit in the corresponding S register. Just be sure to read the
not shown S registers and note them down for future referens if they are
altered by mistake or other reson.
                                                          Regards  Urban 


Msg#: 1133 *MODEM*
06-22-92 19:16:26
From: ALLEN JOHNSON
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 940 (INIT STRING)
Thank you for the reply. Since your first message, I undertook the advice you
gave me and now have only to report that it works very nicely. Thank you for
the advice. My initialization string is now ATZ0.


Msg#:  729 *MODEM*
06-13-92 09:01:48
From: URBAN LARSSON
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
My adress for the ROM upgrade is:
 
MOTOROLA AB LMPS, Urban Larsson Box 2005, S-127 02 Skarholmen
          SWEDEN
 
 



Msg#: 1113 *MODEM*
06-22-92 14:23:18
From: SYSOP
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 729 (ROM UPGRADE)
OK.  You're on the list. [Nathan]


Msg#:  731 *MODEM*
06-13-92 09:21:54
From: JOE STEWART
  To: ALL-SYSOP
Subj: ATNS37= SETTINGS...
GoodMorning.... i am looking for a way to lockmy modem at 12000 due to ALL the
line noice in the St. Louis area.... i am a SysOp (HO's HOUSE BBS Fido
1:100/630) and for all the mail runs that my modem makes i need to have it set
lower then 14.4 other wise it just runns up the phone bill with short calls....
i am looking for a way to have it that it lock it BUT that users with slower
then 12000 can still log on with the s37 setting only that speed modem can get
on..... is there a way to set it that it will do that and slower........ ie
2400... if so PLEASE help..... LaTeR...joe (HO's HOUSE BBS (314) 272-6535 Fido
1:100/630)


Msg#:  752 *MODEM*
06-13-92 12:41:17
From: MARK WHITE
  To: JOE STEWART
Subj: REPLY TO MSG# 731 (ATNS37= SETTINGS...)
Whith <rom v1.200C that is not possible.  1.200C impelments S110 which allows
you to specify what baud rates to allow.
 
Mark - Supra Tech Support


Msg#:  742 *MODEM*
06-13-92 11:46:58
From: URBAN LARSSON
  To: ALL
Subj: PROBLEMS CONNECTING?
I wanted to mention that I have no problem to connect with other modems at
14400, even supra modems. As there seems to be people having problem with this,
(connecting to Rusty'n Edies BBS is mentioned) I present my config of the supra
v32bis. Maybe there is only one or two parameters in my setup that fixes the
problem, but I haven't tested which one.
 
If bad telephone lines is noticed, then redialing often is the solution, as you
often get another trunk line with lesser noice (or more) from the telephone
company. I think this is what happens with Supra corps BBS. If you use the M3
command, it is possible to hear the line noice level when the modem waits for
answer, even if the tiny loadspeaker doesn't help much,(HST's have an excelent
loadspeaker for this) and redial when the noice is notisable. If that doesn't
help, put N0 in the dialing prefix on those telephone numbers that have bad
lines. This command set the modem to max 9600bps connection. I haven't seen any
BBS not accepting this, even under worst line conditions. Also put N1 in the  
other numbers prefix that you want highest connect rate with.
 
You have to remember that V32bis almost take up twice the spectrum energi of
the line compared with HST 14400 (and new 16800 ) and is therefore much more
sensitive to line quality. So don't compare  V32bis with HST 14400 connections.
Also most of the DualStandard HST out is only V32 9600 modems.
 
 
Last word about communication software. Keep DOS and software buffers at a low
value, like DOS buffers=20 and software at 2-4 Kb, otherwise filetransmissions
often get CRC and BAD SUBPACKET errors when writing to disk. And remember to
disable or remove disk-caching before starting the comm software, or you will
surely get errors during file receiving.
 
Telix software seems to have a bug or something similar, if screenwrite is
slower than modem throughput, (often happens when looking at scrolling 
filelistings using V42bis) then DTR is dropped by Telix. So don't use the DROP
DTR TO HANGUP command in the setup, and always use CTS RTS handshake.
 
 
Heres my setup also with the important S registers not shown with AT&V. It will
give a locked computer-modem link at 38400 and modem responds with modem-modem
connect rate and protocols. It will start with V32bis and V42bis and go down
from there until it matches the capabilitys of the other modem.
 
I guess that the important parameters being:
 
W2 &K3 &Q9    S23:063 S36:003 S37:009 S41:019 S46:138 S48:007 S95:043
 
 
ACTIVE PROFILE: B1 E1 L1 M3 N1 Q0 T V1 W2 X4 Y0 &C1 &D2 &G0 &J0 &K3 &Q9 &R0 &S0
&T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:050
S08:002 S09:006 S10:014 S11:060 S12:050 S18:000 S25:005 S26:001 S36:003 S37:009
S38:020 S44:003 S46:138 S48:007 S49:008 S50:255
 
 
S13:095 S14:139 S15:000 S16:000 S20:000 S21:048 S22:125 S23:063  S24:000
S27:129 S40:087 S41:019 S82:128 S86:255 S95:043
 
 
 
I hope someone will correct me if I made any errors. 
              
                                              Bye...      Urban Larsson     
                                                              Sweden



Msg#: 1881 *MODEM*
07-09-92 09:45:04
From: SYSOP
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 742 (PROBLEMS CONNECTING?)
Urban, Thanks for the info. [Nathan]  


Msg#: 1886 *MODEM*
07-09-92 12:30:09
From: URBAN LARSSON
  To: SYSOP
Subj: REPLY TO MSG# 1881 (PROBLEMS CONNECTING?)
Your welcome.    Glad if I could be of any help.   
                            Regards Urban Larsson.


Msg#:  747 *MODEM*
06-13-92 12:18:49
From: MARK WHITE
  To: ANTHONY GREGG ROBERTS
Subj: TELIX AND ATN
I do not understand why you refuse to listen to us.  If this was not correct,
than why has Rockwell licensed the new code from us.  Why do ZOOM VFX, Xeba,
etc. modems have the same problems. Why are we sending out a free ROM to all
registered owners.  Believe me, it will not be a small
 expense. Why have we had our engineers working day and night on this.  As far
as other modems working on noisy lines, they have implemented a OPTIONAL
feature of v32bis, which we have now implemented ourselves.
 
Mark - Supra Tech Support


Msg#: 1057 *MODEM*
06-22-92 05:30:08
From: SYSOP
  To: KIRK BLUM
Subj: REPLY TO MSG# 747 (TELIX AND ATN)
Kirk, Thanks for the information. [Nathan]


Msg#:  761 *MODEM*
06-13-92 18:53:04
From: MITCHELL SASH
  To: SYSOP (Rcvd)
Subj: V32BIS BUGS
I waswiondering if you have a mailreader program that is available on this
board to speed through the messages when calling long distance....It would
greatly cut down on the phone bills  Thanks Mitch

I wa


Msg#:  838 *MODEM*
06-15-92 19:03:52
From: BRETT FRYMIRE
  To: CHRIS HUFNAGEL (Rcvd)
Subj: REPLY TO MSG# 40 (V32BIS BUGS)
This has been very informative for me!  I was having a VERY difficult time with
other brands of v.32bis connecting but no problems with 9600 as has been
indicated by the other messages.  I see the problem is the fall back. An
interesting experiment i tried was to cycle power in the Supra and it would
connect.  ????  Don't ask me.  :-)  Otherwise I like the Supra.  Thought I am
VERY interested in the ROM upgrade! Later 
-- Brett


Msg#:  762 *MODEM*
06-13-92 18:57:40
From: MITCHELL SASH
  To: SYSOP (Rcvd)
Subj: MAILREADER
I am trying to find out how to use this board so please be patient...My
original message was dealing with using a mailreader program such as Tomcat or
Qmail to make reading the nmessages easier...If you do have it hoew do you
acxcess it 

Thanks MITCHm


Msg#: 1115 *MODEM*
06-22-92 14:28:49
From: SYSOP
  To: MITCHELL SASH
Subj: REPLY TO MSG# 762 (MAILREADER)
We don't have a mail reader system.  We don't expect for people to be on long
enough for it to merit this sort of system.  Please feel free to brouse around,
and DL anything you like. [Nathan]  Supra Technical Support


Msg#: 1167 *MODEM*
06-23-92 23:29:30
From: DARRELL SANDERSON
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1115 (MAILREADER)
You may not expect people to be on long enough ... but at long distance rates,
costs add up.  This board is rich in technical information and it should be
easier to get it.   Is it possible to zip up the message databases for
downloading as an alternative???  It would be much appreciated.  Thank you.
CANADA


Msg#: 1882 *MODEM*
07-09-92 09:48:56
From: SYSOP
  To: DARRELL SANDERSON (Rcvd)
Subj: REPLY TO MSG# 1167 (MAILREADER)
Darrell, We've considered that also.  You can capture the messages by reading
them without any pauses.  This is pretty quick. [Nathan]  Supra Technical
Support


Msg#:  768 *MODEM*
06-13-92 23:31:32
From: MATT BAKER
  To: ANDY STAHOWIAK (Rcvd)
Subj: I LOVE MY SUPRA!
I
 
LOVE
 
MY
 
SUPRA 
 
TOO! 
 
Works fine on my end too. Sounds like these hot heads have the patience of a 2
year old kid on coffee.
 
* Matt


Msg#:  770 *MODEM*
06-14-92 08:57:24
From: JOHN TROHER
  To: MATT ZUKOWSKI (Rcvd)
Subj: SUPRA TO USR DUAL
I'm using Procomm Plus and have tried everything including your sugestions I
cannot connect to any USR 9600 or 14.4 modem at anything higher than 2400
anymore suggestions???



Msg#: 1546 *MODEM*
07-01-92 20:11:15
From: MATT ZUKOWSKI
  To: JOHN TROHER
Subj: REPLY TO MSG# 770 (SUPRA TO USR DUAL)
Well, are you sure that you are trying to connect to a duel standard USR,
because the usr HST's can not connect to a supra.


Msg#: 1883 *MODEM*
07-09-92 09:51:02
From: SYSOP
  To: MATT ZUKOWSKI
Subj: REPLY TO MSG# 1546 (SUPRA TO USR DUAL)
Well, that's almost true.  They will connect to a Supra, or any other modem for
that matter, but only at 2400. [Nathan]  Surpa Technical Support


Msg#:  772 *MODEM*
06-14-92 12:04:47
From: IRA BRICKMAN
  To: MARK WHITE (Rcvd)
Subj: V32BIS FAXMODEM
Mark, 

I've read all the messages and I can't keep quiet any longer!

Like so many of your callers, I, too, was concerned that my v.32bis FaxModem
wasn't simply "plug 'n play."  I even wrote to SUPRATECH on GEnie (Nathan, I
guess) expressing concern.  Concern, not outrage, not accusa-
tions, and certainly not malice, as I've read in some of the messages here.

It seems to me that you are in the midst of learning a great customer service
(and PR) lesson: it ain't enuff to have all (or most) of the facts and be able
to expound on them.  You have to hear what's important to your customers and
give it to them.

What the gripers really want for their $$$ is the "plug 'n play" they're used
to at lower bps rates.  They've forgotten about the learning curves of their
past that were forced on them with each new venture into techdom. That learning
curve applies no only to your customers, but to you and Nathan, as well.  After
all these are new chip sets with new firmware for (relatively) new standards.

I finally met with success thanks to the messages here from you and Nathan, and
for the &Q9 tip from one of the users.  I logged onto my friend's BBS (it also
uses a Supra 14.4) at 14,400(!) instead of the smooth-running, s37=9, ATN, 9600
I had been using.

To your unhappy, unhearing customers:

Guess what, guys! The connection >often< paused to wait for the line noise. It
doesn't do that at 9600 bps.  I did download at 1600+ for the first time
(yes!!).  But I now know that it also could be that I was on at 12.2 or lower.
Why?..... 

Here's the punch line:

I couldn't get my uploading to work.  It halted, and repositioned, several 
times, tried various cps rates and, about halfway through, timed out with too
many errors.  So I called back at 9600 using the s37 switch and N0 commands,
but left the &Q9 in place.  My upload went through at a steady 1910 cps!!!! The
fastest to date anywhere!

And, read my lips, at 9600 baud connect!!!

As you've been trying to say, Mark: those connect and carrier messages aren't
as important as they used to be.  It's the true throughput rate that counts.

So, Mark, Nathan, thanks for the BBS, and for leaving even the worst of the
messages up for reading.  To those of you who are so worried that you are being
ripped off, you should be more frustrated at yourselves for not being willing
to listen and learn.

For those of you who are, here is my ROM version:

V1.000-E TR14-Jxxx-001 003

Here were my settings for the 9600 "baud", 1900+ cps transfer:

ACTIVE PROFILE: B1 E1 L2 M1 N0 Q0 T V1 W1 X4 Y0 &C0 &D2 &G0 &J0 &K3 &Q9 &R0 &S0
&T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:050
S08:001 S09:006 S10:014 S11:050 S12:050 S18:000 S25:005 S26:001 S36:007 S37:009
S38:020 S44:003 S46:138 S48:007 S49:008 S50:255 

(In case someone notices, I've got to keep my DCD line high to use some of my
term program's features)

There are also some excellent, readable text files out there explaining more
about these standards, proprietary protocols, and modemming in general.  These
are much better than the speculation of disgruntled users.
 
Nathan, I sent in my registration card, but, what the hey, put me on the list,
too.  Better yet, just look to see if I'm on it already!

Could you please post an errata sheet to supplement the manual?  It would be a
big help.  Thanks.

Ira


Msg#:  920 *MODEM*
06-17-92 18:30:35
From: MARK WHITE
  To: IRA BRICKMAN (Rcvd)
Subj: REPLY TO MSG# 772 (V32BIS FAXMODEM)
Thanks for the kind words and reports of your eventual success.  We are working
on addendiums.  One of them is V32_Q&A.TXT in the MODEM dled section.  I will
be getting the latest version of that up here in about a week and a half from
now. 
 
Mark - Supra Tech Support


Msg#:  776 *MODEM*
06-14-92 14:34:24
From: STEVE PEPIN
  To: BRIAN DHATT (Rcvd)
Subj: WELL?
You're right! I found out that the comm. prg. (QL2FAX) is no good with error
correcting protocols such as zmode, etc. I'm using QMODEM now with no problems.


Msg#:  778 *MODEM*
06-14-92 14:43:00
From: URBAN LARSSON
  To: JASON SLATER
Subj: PD BBS
Hi Jason, I tried that PD BBS you mentioned, the Maverick BBS. No problem
connecting 14400 LAPM V42bis from Sweden. Have you seen my message here on this
BBS regarding setup of modem? Maybe that will help you a bit on the way.
                                            
                                            Regards  Urban Larsson
 
B.T.W.  You wheren't registred under Your name in Maverick BBS.
 



Msg#:  779 *MODEM*
06-14-92 14:43:44
From: URBAN LARSSON
  To: PORT (Rcvd)
Subj: PACKET RADIO BBS
I'v tried that packet radio BBS you had problem with. I connected there 5 times
out of 5 with 14400 LAPM V42bis. Maybe my message here on the Supra BBS
explaining the setup of my modem can help you somewhat?  
                       
                           Regards   Urban Larsson,Sweden



Msg#:  851 *MODEM*
06-16-92 03:42:00
From: PORT
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 779 (PACKET RADIO BBS)
Thanks Urban : I have been able to connect at 9600 now reliable, but not at
14400? My line here is very noisey and brings a 015 to 023 with  the %q command
and about  022 for the level %L ... 
                                                         Port..


Msg#:  780 *MODEM*
06-14-92 16:11:12
From: B.J. GUILLOT
  To: SYSOP (Rcvd)
Subj: NEW ROMS
I would also like to receive any new chips when they are available. I sent my
registration card off two weeks ago, so you should have it by now.
Information:
 
B.J. Guillot 2611 Rushwood Circle Houston, Texas 77067-1941
 
Modem serial number 14E 002343


Msg#: 1121 *MODEM*
06-22-92 15:01:20
From: SYSOP
  To: B.J. GUILLOT (Rcvd)
Subj: REPLY TO MSG# 780 (NEW ROMS)
OK.  Your on the list.  Please be sure to also send in your registration card. 
[Nathan]  Supra Techncial Support


Msg#:  783 *MODEM*
06-14-92 20:01:15
From: JONATHAN GREENBERG
  To: MARK WHITE (Rcvd)
Subj: MODEM PROBLEMS
First of all, I appreciate the effort you guys are making to procuce a product
that is so critical to outside influences that you can't do much about except
take the heat.  But it is frustrating to have to dial repeatedly to get a
decent connection.  But once I get one, it's great.
 
I've got two problems for you.  I received my SupraFAXmodem V.32bis S/N 
14E000765 from Computability the beginning of April.  With it I received WinFAX
2.0.  Is this the same software you are shipping now?  I have had FAX
transmission problems since I received the modem.  In particular, there is one
fax I have been completely unable to connect to.  I made the recommended
changes, but have had no luck.  I reported my problems to tech services by
voice, the early version of this BBS, and by FAX.  Should I have received the
first issue of the new ROM?  My current ROM printout with I3 shows V1.000-C
TR14-Jxxx-001 110.  You should have gotten my registration card months ago.  I
certainly want to get the new ROM when it's available.
 
Second problem - yesterday my speaker died in the middle of a dial session. The
dialing continued, but I couldn't hear anything.  No tones, no ringing signal,
no carrier - nothing.  After that, the only noise was a click at the start of
each session.  I turned it off for a few minutes; when I turned it on again it
worked for about five minutes and then died again.  I took the modem out of its
case and tried it.  The speaker had separated from the little IC chip it's
taped to, but it worked all right.  Is this a heat-related problem?  It seems
to get pretty hot inside the case.  Any advice?  I don't mind sending the modem
back if I have to, although I've gotten pretty spoiled by those 1700 cps
transfers.
 


Msg#:  921 *MODEM*
06-17-92 18:36:25
From: MARK WHITE
  To: JONATHAN GREENBERG (Rcvd)
Subj: REPLY TO MSG# 783 (MODEM PROBLEMS)
I do have you on my list for fax rom upgrade.  I sent the list back to shipping
at the beginning of the week.
 
You can return the modem to us for repair of the speaker.  We do have an
exchange program that if we can get a Visa / MasterCard #, in a few days we
will UPS Red Lable a new modem to you.  In the packaging is a return envelope
(FedEx) for the old modem.  The shipping is on us and we do not charge the
credit card unless we do not get the old modem back in a few weeks.  Either
leave EMail to me with the pertaint info, or call our tech support hot line.
If you have had problems calling before, give it a try now, we have all of our
staff full time now and have significantly increased our call load.
 
Mark - Supra Tech Support


Msg#:  784 *MODEM*
06-14-92 20:25:32
From: JONATHAN GREENBERG
  To: MARK WHITE (Rcvd)
Subj: SPEAKER PROBLEM
More info on my speaker problem - now it doesn't work at all, either inside or
outside the case.  Help!!


Msg#:  788 *MODEM*
06-14-92 23:49:29
From: JOHN T KOHL
  To: SYSOP (Rcvd)
Subj: RE: CURRENT REVS/NEW ROMS?
re: msg #499 in modems area.  I haven't heard a thing back on this (>1 week
later!)


Msg#:  793 *MODEM*
06-15-92 05:47:37
From: JASON PIA
  To: MARK WHITE (Rcvd)
Subj: NEW ROMS
Good and bad news! To all those having problems with faxing and Winfax Pro -
the new  ROMS cure this problem (the software fixes did not work for me  
either!) BUT with the new ROMs I have a new problem! When I dial other modems  
and get a ringing tone the modem reports this as BUSY and hangs  up - very
useful. Does this have naything to do with message 748?  This problem is
deeeply frustrating. I can only get on to this board because the modem answers
immediately. Please bare in mind that the BBs that I am trying are in the UK
and our tones may differ? I would be grateful if you can suggest any setup
changes that may  help or am I in big trouble?! TTFN, Jason


Msg#:  806 *MODEM*
06-15-92 09:16:22
From: SYSOP
  To: MICHAEL L. LEE (Rcvd)
Subj: CONNECTION AT 144
Granted, this editor does take a little getting used to.  Try setting your
software to 19,200.  If you get good results with that, then try 38,400, etc. 
[Nathan]  Supra Tehnical Support


Msg#:  882 *MODEM*
06-16-92 12:12:56
From: MICHAEL L. LEE
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 806 (CONNECTION AT 144)
Thanks for the advice!  I'm using Unicom 3.0 at the moment with the software
set to 19200.  It looks like a good connection.  Do you know if any one from
Supra Sales has read my message about coming to washington dc to make a
presentation to the Capital Area SysOps group?  There is quite a bit of
interest in Supra's V.32bis modem and would be a great forum to promote your
modem for serious BBS usage.  Take care, talk to you later.....



Msg#: 1179 *MODEM*
06-24-92 10:03:33
From: SYSOP
  To: MICHAEL L. LEE (Rcvd)
Subj: REPLY TO MSG# 882 (CONNECTION AT 144)
I have left the message with the Sales Manager.  He is out of town right now,
but he will get your message. [Nathan]  Supra Technical Support


Msg#: 1215 *MODEM*
06-25-92 04:47:56
From: MICHAEL L. LEE
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1179 (CONNECTION AT 144)
Good morning!  Look forward to hearing from your sales manager.  Have a
successful day!  Talk to you later......  PS: My office phone # is
202-267-3321/ home 703-791-5281 just in case the sales manager requires a
number to get in touch with me.   Mike


Msg#: 1531 *MODEM*
07-01-92 13:06:37
From: SYSOP
  To: MICHAEL L. LEE (Rcvd)
Subj: REPLY TO MSG# 1215 (CONNECTION AT 144)
I'll give him this message too. [Nathan]


Msg#: 1565 *MODEM*
07-02-92 04:53:20
From: MICHAEL L. LEE
  To: SYSOP
Subj: REPLY TO MSG# 1531 (CONNECTION AT 144)
Have a nice 4th of July holiday!   Mike ;-)


Msg#:  813 *MODEM*
06-15-92 09:36:36
From: SYSOP
  To: JIMMER (Rcvd)
Subj: ROM UPGRADE
You will receive the new chip soon. Supra Technical Support


Msg#:  902 *MODEM*
06-17-92 07:51:17
From: JIMMER
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 813 (ROM UPGRADE)
Thanks.   I'll be watching for it.  I'm pretty satisfied with the modem in
spite of some of the problems that have popped up.  Supra miss-stepped in
getting ready for the onslaught of IBM-PC types when they failed to have this
BBS fully functioning before the modem hit the market.  I don't envy the
position tech support has been in.  Will the new ROM effectively replace ALL
the controlling parameters for the modem?  Or are the other chips that remain
that do something more then power conditining?


Msg#: 1387 *MODEM*
06-29-92 08:52:23
From: SYSOP
  To: JIMMER
Subj: REPLY TO MSG# 902 (ROM UPGRADE)
Jimmer, The new ROMs add the commands that control the fall back signal.  They
fix the problems we have encountered with FAX, and of course, they initiate the
fall back signal under noisy line conditions. [Nathan]  Supra Technical Support


Msg#:  824 *MODEM*
06-15-92 11:07:19
From: SYSOP
  To: BRIAN EARGLE
Subj: SYSOP'S DEAL
Brian, It takes about a monthat the most, including the time it takes us to
verify your account. Supra Technical support


Msg#:  826 *MODEM*
06-15-92 11:26:52
From: SYSOP
  To: JOHN HAUNTON
Subj: V.32BIS FAXMODEM
John, I'll make sure that you receive the new ROM chips soon.  I haven't heard
of problems connecting overseas above 2400.  You need to set the modem to the
speed of the remote modem before you dial the number.  This cuts down on the
connect negotiation time.  If you're calling a 9600 bps modem, type (AT N S9).
OOOps! that is (AT N S37=9).  (Refer to the table on page 53 of the Reference
Manual).  If you have any more questions, please let me know. [Nathan]  Supra
Technical Support


Msg#:  827 *MODEM*
06-15-92 11:29:47
From: SYSOP
  To: ANDY STAHOWIAK (Rcvd)
Subj: CLICKING
Andy, Does the modem dial and connect ok?  When it dials, there is a selenoid
that clicks when it goes off hook, etc.  Is that click interfering with
something?  If its dialing and connecting fine, I wouldn't worry about it. 
[Nathan]  supra Technical support


Msg#:  850 *MODEM*
06-16-92 01:50:32
From: ANDY STAHOWIAK
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 827 (CLICKING)
Well, I guess it was my nram settings,everything a ok! just waiting for rom
updrade in july.....Thanks!! For an afforable high speed modem! Andy


Msg#: 1175 *MODEM*
06-24-92 09:56:15
From: SYSOP
  To: ANDY STAHOWIAK (Rcvd)
Subj: REPLY TO MSG# 850 (CLICKING)
Glad you like it. sysop


Msg#:  828 *MODEM*
06-15-92 11:32:29
From: SYSOP
  To: DENVER ATWOOD (Rcvd)
Subj: ROM UPGRADE
Denver, We'll send you the new ROMs very soon.  It will help connecting with
other Supra's by initiating fall back.  Please let me know if you have any more
questions. [Nathan]  Supra Technical Support


Msg#:  852 *MODEM*
06-16-92 05:57:44
From: DENVER ATWOOD
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 828 (ROM UPGRADE)
Thank you.  By the way, I have been using QLII for faxing and it seems that all
my outgoing faxes are reduced in size.  Is this a function of the software or
the modem?  Will a ROM upgrade fix it if the modem is the problem?  Otherwise I
have been very satisfied with my SUPRA.


Msg#: 1176 *MODEM*
06-24-92 09:57:38
From: SYSOP
  To: DENVER ATWOOD
Subj: REPLY TO MSG# 852 (ROM UPGRADE)
Make sure that in the configuration of the software, you have not selected
compress text.  It might need the latest ROM chips, which will be sent out in
mid-July. [Nathan]  Supra Technical Support


Msg#:  830 *MODEM*
06-15-92 11:38:26
From: URBAN LARSSON
  To: ALL
Subj: PROBLEM CONNECTING?-PART TWO
   Just a few points that I come to think of now, that maybe could be 
   of use to somebody else.
 
 
1. Always lock the terminal/BBS software at a fixed bps rate, like
   38400bps or higher (but you probably need the 16550 chip at 57600)
   and of course also lock the modem link rate at the same speed. 
   Don't use autobaud detect and similar features in the software.
   That way you don't have to bother with what rate the connection
   is done. (Some softwares have problem detecting the right BPS rate,
   most often 1200 and 12000bps and sometimes doesn't have 12000 at all)
   You will never again have to see the screenfulls of garbled text again.
   And most important, the throughput have a chance of comming up to
   1650bps with Zmodem and 1700 with Ymodem-G. With already compressed
   files that is, like ZIP and DMS...Haven't seen any BBS yet that's not 
   compressing their files  (Maybe excluding Genie, The Source and 
   some others?).  With V42bis compressing on and transfering textfiles, 
   you easily come up to that 38000 bps that everybody likes to tell about 
   but no one uses in practice. Error correcting protocols are more 
   important, like LAPM.)
 
2. Never hog the BBS's by reading and writing long messages online.
   Try to keep the BBS's free to other users and keep the phonebill down.
   On this BBS you just set the "capture on" in your terminal software
   and state that you want to "read all new messages, board by board".
   Also use the "always follow" to see the replay on the messages and
   set read to nonstop mode. When the scrolling stops, log off from 
   the BBS and read the capture file with your favorite wordprocessor, 
   that ofcourse have search and find features and other helpful things, 
   without having to see the dollars and cents increasing on your phonebill 
   with each minute you stay online. Another benefit is that you create 
   your reply off line with the same wordprocessor and upload the message 
   into the fullscreen editor with ASCII protocol. You never again have to 
   deal with that ugly fullscreen editor that won't show you how the message 
   will look like until you save it.
   No need to use fancy mailreding programs on small BBS's like this one.
   ( Or even big ones, as they often have options to read only mail 
    adressed to yourself or messages of general interest and so on...)
 
3. I've tried to connect to the different BBS's that people say they have 
   problems with, but always get good connections at 14400bps.
   Try reading my message here called "#742 Problems connecting?" 
   about setting the modem up. I've tested different setups, but the one
   I'm using now seems to be working with every BBS so far.
   
   If you can't find any good terminal software, download the Telix 3.15
   (including doc's and logon script files and all) that you can find on 
   this BBS.  It's one of the better ones including all important protocols 
   like Zmodem and the most efficient one, Ymodem-G.
   
   
   
   Don't see this text as "The Law" that you must follow, it's just some
   hints that worked for me that I would like other modem users to take
   notice of and maybe use themself if it feels right. 
   As usual, if I made any mistakes, don't hesitate to correct them.
   
   B.T.W. I'm using ROM version 1.000-E if its' of any interest.
   The only (to me) annoying glitch in the V32bis fax modem so far, 
   excluding the fax features, is the not so relaible busy detect. 
   But I understand this is to be fixed in the later ROM upgrade.
   
                                       
                                       
                                       Regards  Urban Larsson, Sweden



Msg#:  831 *MODEM*
06-15-92 11:38:56
From: SYSOP
  To: RICHARD SAVAGE (Rcvd)
Subj: SUPRA V32BIS UPDATES
Richard, We will be sending out a ROM uprade which enables the Supra modem to
initiate fall back.  It will be sent out in mid-July to all registered owners,
free of charge.  If you would like to give me your address, I will make sure
that they are sent out to you ASAP. [Nathan]  Supra Technical Support


Msg#:  881 *MODEM*
06-16-92 11:59:05
From: RICK LOVDAHL
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 831 (SUPRA V32BIS UPDATES)
I sent in my warranty ca  but just in case, here's my particulars:
 
Richard H. Lovdahl - Lovdahl & Associates 330 Molino Avenue Long Beach, CA
90814-2341 (310) 433-8376 voice & fax SupraFAX modem v.32bis   SN# 14E 004784 
Thanks ...  Rick





Msg#: 1178 *MODEM*
06-24-92 10:01:29
From: SYSOP
  To: RICK LOVDAHL
Subj: REPLY TO MSG# 881 (SUPRA V32BIS UPDATES)
OK.  Your on the list to receive the new ROM chips. Supra Technical Support


Msg#:  834 *MODEM*
06-15-92 11:50:35
From: SYSOP
  To: BERNARD JOHNSON (Rcvd)
Subj: ROM UPGRADES
Mr. Johnson, I apologize for the problems you have had in dealing with
Technical Support.  We do our best to provide good service.  Did you receive
the new ROM chips?  If not, please leave another message here with your
address, and I'll be sure that you get them.  If you would like a quicker
solution, please call our Tech Support line, explain the situation, and ask for
an exchange.  If you have any more questions, please let me know. [Nathan]
Supra Technical Support


Msg#:  835 *MODEM*
06-15-92 14:06:29
From: DONALD WATSON
  To: SYSOP (Rcvd)
Subj: PULSE DIAL BUG!
OK, this will be the 6th messige a write on the same thing to you. I hope I get
a good answer for this time! Well, I owned a SupraFaxModem V32bis with a
V1.000-E  ROM release. By testing the modem I noticed an ugly bug either in the
modem's hard- or software, which I will go to show you: I have connected a
phone to the modem's phone socket. When I am dial-
ing in pulse mode with 'ATDP.....' the phone is not disconnected from time, the
modem dials and I may not pick up the phone during the dial process. This is
very ugly, because pulse dialing is the only possible way to dial here in good
old germany. Any other modem I know disconnects a to the modem connected phone
when it goes to dial. Why does only my Supra not do that, exept while tone
dialing? Can you remove this bug in the new ROM release or is it a hardware 
problem? Please test it out by yourself and give me a good answer and no
bullshit you told me before!!! Thanks. Your's Donald Watson.


Msg#:  903 *MODEM*
06-17-92 08:00:34
From: JIMMER
  To: DONALD WATSON (Rcvd)
Subj: REPLY TO MSG# 835 (PULSE DIAL BUG!)
Just our of curiousity, why do you want to pick up the phone during the dialing
process?


Msg#:  938 *MODEM*
06-18-92 09:43:01
From: ANTHONY DOBRE
  To: JIMMER (Rcvd)
Subj: REPLY TO MSG# 903 (PULSE DIAL BUG!)
This poor guy in Germany has a problem that no one seems to grasp. HIS
TELEPHONE BELL DINGS WHEN THE MODEM IS DIALING OUT. Just imagine! DING DING
DING DING DING DING DING DING DING DING DING over and over 50 or 60 times,
EVERY time he dials out. This is not a problem in the US but the rest of the
world may have it due to different telephone systems. The problem is DEFINITLY 
the modem, it SHOULD NOT keep the telephone active while dialing. Why can't
anyone grasp this guys problem. He was quite clear about it. WAKE UP TECHNICAL
SUPPORT and help this fellow already!


Msg#:  957 *MODEM*
06-19-92 03:11:46
From: DAVID TOPELBERG
  To: ANTHONY DOBRE (Rcvd)
Subj: REPLY TO MSG# 938 (PULSE DIAL BUG!)
I wouldn't necesarilly blame the modem for this problem. I was born and raised
in Europe (Holland) and know of several occurences of this problem, all with
Pulse dialing phones. I was over at my grandma's last Xmas, and her phones
still ring throughout the house when you dial somewhere. Here in the US most of
us may be used to slick touch tone service, but Europe is still catching up.
(Courtesy of state owned phone companies) Anyway, my point is that is is not
necesarilly the SupraFaxModem's fault.


Msg#:  997 *MODEM*
06-20-92 03:09:32
From: DONALD WATSON
  To: JIMMER (Rcvd)
Subj: REPLY TO MSG# 903 (PULSE DIAL BUG!)
I don't want to pick up the phone during dialing process. I am angry because my
phone (originaly by the german telecom) is always ringing, while the modem
dials. This is, because the modem doesn't disconnect the phone during dialing
in pulse mode. Please give me an answer what to do, or tell me, is this a
software bug which will be removed in the next ROM update?


Msg#:  998 *MODEM*
06-20-92 03:11:30
From: DONALD WATSON
  To: ANTHONY DOBRE (Rcvd)
Subj: REPLY TO MSG# 938 (PULSE DIAL BUG!)
Thanks to you. I think you are the only one who correctly understand my
problem. I hope the tech supports reads your message. Donald.


Msg#: 1161 *MODEM*
06-23-92 14:10:11
From: JIMMER
  To: DONALD WATSON (Rcvd)
Subj: REPLY TO MSG# 997 (PULSE DIAL BUG!)
   I did not understand that your problem was the ringing of the phone from
what I read in your messages.  A similar thing occurs in some phones in the US
that use the speaker as a ringer.  You hear clicking when the phoneline is
being dialed by the modem, or even another pulse dial phone.  I'm not sure it
is a "defect" in the modem, per se.  If I was having that problem I would not
plug the phone into the modem but would just plug it into the wall.  If it
still rings then, then presumably every phone in the house must ring when the
modem dials.  You could also put a switch in the phone itself to disconnect the
bell perhaps.  Other then that I'm not of much help - don't know nearly enough
about the European phone system.


Msg#:  843 *MODEM*
06-15-92 21:05:32
From: ROBERT REISTER
  To: MARK WHITE (Rcvd)
Subj: SERIAL NUMBER REGISTRATION
Mark,
  Today I sent in my warranty registration card so I will get the ROM update in
July. However, I think I left off the serial number of the V.32bis
SupraFaxModem. The serial number of my unit is 14E008041. Please be sure to get
this information entered as I need the ROM update as soon as possible. Thank
you,
        Robert Reister
        Jenison, MI 49428


Msg#:  855 *MODEM*
06-16-92 08:21:26
From: SYSOP
  To: DONALD WATSON (Rcvd)
Subj: PULSE DIAL PROBLEMS
Donald, I apologize for any ambiguity.  There is a problem with your modem.
You need to contact our Technical Support number at (503) 967-2440, or write or
FAX me your phone number, or leave it here.  If you get me your number, I will
be glad to call you.  We will get a fix for this problem promptly.  If you have
any more questions, please let me know. [Nathan]  Supra Technical Support


Msg#:  901 *MODEM*
06-17-92 04:52:03
From: DONALD WATSON
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 855 (PULSE DIAL PROBLEMS)
OK, here is my telephone number: +49 821 664265 Please note that I call from
germany. Our time is 9 hours forward to your time! I would be glad to get your
calling, soon. Thanks.


Msg#: 1385 *MODEM*
06-29-92 08:49:51
From: SYSOP
  To: DONALD WATSON (Rcvd)
Subj: REPLY TO MSG# 901 (PULSE DIAL PROBLEMS)
Danald, OK,  I'll give you a call. [Nathan]


Msg#: 1391 *MODEM*
06-29-92 09:08:32
From: DONALD WATSON
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1385 (PULSE DIAL PROBLEMS)
Fine, I am waiting for your call. Please note that we in the good old germany
are 9 hours forward to your local time. This is 6.10 pm in germany! See you.
Thanks, Donald.


Msg#: 1745 *MODEM*
07-06-92 09:28:43
From: SYSOP
  To: DONALD WATSON
Subj: REPLY TO MSG# 1391 (PULSE DIAL PROBLEMS)
Donald, Please let me know how the new modem works out.  Thanks. [Nathan]


Msg#:  856 *MODEM*
06-16-92 08:27:52
From: SYSOP
  To: KIRK BLUM
Subj: ROM UPGRADE LIST
Kirk, Didn't I talk with you on the phone??  The 12000 connection is because
the modem on our BBS told yours to drop down due to the noisy lines on our
system.  The ROM upgrade applies to both Winfax 2.0 and Winfax Pro.  It
incorporates a fix for problems faxing in class 2.  You're right, for most
people, FAX problems tend to go away at 4800 bps.  But I don't know why it says
9600 on the screen. (??)  I will get those new ROMs sent out to you. [Nathan]
Supra Technical Support


Msg#:  860 *MODEM*
06-16-92 08:34:31
From: SYSOP
  To: HARRY BROWN (Rcvd)
Subj: SUPRAFAX MODEM
Harry, You may already have the new ROMs.  When you do an (AT I 3) and it
responds with V1.200-C, then those are the ones.  Please get back to me. 
[Nathan]  Supra Technical Support


Msg#:  893 *MODEM*
06-16-92 20:01:13
From: HARRY BROWN
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 860 (SUPRAFAX MODEM)
I gave the
 AT I3 as you suggested my Rom version is V1.000-C




Msg#:  863 *MODEM*
06-16-92 08:41:56
From: SYSOP
  To: JOHN T KOHL (Rcvd)
Subj: CURRENT REVS/NEW ROMS?
The next ROM revision will be sent out to all registered users in mid July.  It
fixes problems with Winfax and other FAX software packages.  It also enables
the modem to initiate fall back and forward under different levels of line
quality. [Nathan]  Supra Technical Support


Msg#:  869 *MODEM*
06-16-92 09:22:10
From: SYSOP
  To: MIKE DAHMS
Subj: ROM UPGRADES
Mike, Just a note: We will send the new ROMs to all registered owners of the
V.32 and V.32bis in mid July. [Nathan]


Msg#:  872 *MODEM*
06-16-92 09:38:10
From: SYSOP
  To: BOB BRANSTETTER
Subj: ROM UPGRADE
Bob, You're on the list. Supra Technical Support


Msg#:  891 *MODEM*
06-16-92 19:18:42
From: MICHAEL FEHRER
  To: SYSOP (Rcvd)
Subj: CLOSE-UP! & SUPRAFMODEMV32BIS
I just bought Close-up! & would like to use it with my Supfaxv32bis modem at
oone end and a Boca 14.4 v32bis modem at the other.  Neither modem is listed on
the programs chces so which modem would be a good chouice to emulate or what
initialization string should I use?  When I  place a call now I get a CARRIER
message but no CONNECT message.   Any help would be appreciated.
                  Thanks, M

Michael Fehrer/exit


exit
\exit



Msg#:  894 *MODEM*
06-16-92 20:37:53
From: MICHAEL PAUL
  To: SYSOP (Rcvd)
Subj: V.32BIS SPEED SHIFT
In all the name calling and stuff, I'm interested in a detail or 2.
 
What is "wrong", in that my modem and yours won't stay connected when yours
decides to initiate the downshift in speed due to noise?  Is it the old ROM in
my machine?
 
I'd think that ALL speeds would be tried (12000, 9600, 4800, 2400, etc.) before
a hang-up occurs.  I never saw more than 12000 before 300 and hangup.  Does the
new ROM try all speeds, or just "fast" ones?
 
Paraphrasing others here, my V.32bis modem is the best $280 I've ever spent.
Thanks.


Msg#: 1384 *MODEM*
06-29-92 08:35:59
From: SYSOP
  To: MICHAEL PAUL (Rcvd)
Subj: REPLY TO MSG# 894 (V.32BIS SPEED SHIFT)
Michael, The problem is most likely due to the noisy line conditions on our
system.  I have talked to 5 people who had to go down to 4800 to make a clean
conection, and heard of others who had to go to 2400.  Try setting the modem
itself to one of these speeds before dialing with AT N0 S37=8.  (For 2400
that's S37=6).   [Nathan]  Supra Technical Support


Msg#: 1461 *MODEM*
06-30-92 13:31:31
From: MICHAEL PAUL
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1384 (V.32BIS SPEED SHIFT)
Oh, the REASON for the shift isn't my question.
 
My question is: Why doesn't the shift include 9600, 4800, 2400, 1200 before
hanging up in disgust?  I NEVER see anything but 12000 before it hangs up.


Msg#: 1816 *MODEM*
07-07-92 22:37:37
From: SYSOP
  To: MICHAEL PAUL (Rcvd)
Subj: REPLY TO MSG# 1461 (V.32BIS SPEED SHIFT)
Michael, It will step on down to 2400 in most cases.  The new ROM that we will
be sending out has an improved fall back signal that should clear that up. 
[Nathan]  Supra Technical Support


Msg#: 1891 *MODEM*
07-09-92 14:35:42
From: MICHAEL PAUL
  To: SYSOP
Subj: REPLY TO MSG# 1816 (V.32BIS SPEED SHIFT)
Thanks.


Msg#:  932 *MODEM*
06-18-92 01:40:27
From: ELVIN EMERY
  To: SYSOP (Rcvd)
Subj: 1.2000=2.000C ??
 Is the 1.2000 ROM version the one with Fallback and everything ?? Or am I
going to have to wait for a 2.0 ver or are they both the same??


Msg#: 1392 *MODEM*
06-29-92 09:08:53
From: SYSOP
  To: ELVIN EMERY (Rcvd)
Subj: REPLY TO MSG# 932 (1.2000=2.000C ??)
Elvin, Whether you have the 1.200-C version or not, we will automatically send
our our latest ROM chips to all registered owners in mid-July. [Nathan]  Supra
Technical Support


Msg#:  939 *MODEM*
06-18-92 09:51:26
From: ANTHONY DOBRE
  To: TECHNICAL SUPPORT
Subj: PROBLEMS
I just want to say that every time I call this BBS I always connect properly at
14400 with no problems. Thanks SUPRA. I do have problems though that I need to
bring to your attention. I use PROCOMM PLUS 2.01 and other modem programs also.
The HANGUP command does not always hang up the modem. I may have to issue  the
HANGUP command 3,4,5 times before I lose carrier. The CARRIER DETECT indicator
does not always report this data to my computer. thus I will show CD on the
modem but the computer thinks it is still not connected to carrier. And lastly
the modem will not search out 2400 baud carriers. I must set ATN0 while the
computer is offline and at 2400 before I can get an  incoming 2400 call. WHY
DON'T YOU POST THE NEW 1.200C ROM UPDATE FOR DOWNLOAD!


Msg#:  943 *MODEM*
06-18-92 13:27:39
From: LARRY BLACK
  To: SYSOP (Rcvd)
Subj: HOT MODEM
I tried to call the Tech Support # about this, but the number was either busy
or was not answered after about 15 rings.  Anyway, the modem that I got seems
to be running excessively hot, with the transformer being burning hot to the
touch, and the modem itself only slightly cooler.  Since the modem is intended
to be used in a BBS, that does not sound good. Can be reached voice at
817-634-8006 from about 11:00 to 2 or 3, and at 793-3581 other times.  BBS
numbers are 793-3558 and 554-5331.
 
ROM version is 1.200C and the modem serial # is 14E-013522.  Would appreciate a
quick reply, as the modem otherwise seems to work quite well, and I would like
to get it into service.
 
I do have one question about the modem setup:  How can v.42bis be enabled while
disabling MNP5?  The reference guide implies that this can be done, but it does
not explain exactly how to do it.


Msg#:  955 *MODEM*
06-19-92 00:38:13
From: STEVE PEPIN
  To: NATHAN (TECH SUPPORT)
Subj: NEW PROBLEM
I am having a problem that maybe you can help with.  I just purchased a
 Supra V.32bis modem for use on a RBBS system. I am running version 17.3b
 of RBBS-PC, and I suspect a problem in the init. strings.  The problem
 is this:  I am currently in the final test phase of getting this board up.
 I have myself and two other users who are helping me debug the system.  I
 have been getting complaints from both of them regarding grabage characters
 in the menus, etc.  I have not been able to confirm this by dialing into
 the system from my secondary computer.  I see everything fine.  They both
 get some garbage and are unable to D/L a good size file.  They are both
 using different modems and software and one has even called from work AND
 home.  I suspect a bad init string.  This is what I have:
        Modem initially open at 19200 and locked at this DTE speed.
        Reset:          ATZ
        Initialize:     ATE0M0V1W2X1S0=254S2=255S10=20
        Count # rings:  ATS1?
        Answer Phone:   ATQ0X1V1A
        Off Hook:       ATH1M0
        Clear Firmware: AT&F2
        Init. Firmware: AT&C1&D3B1E0V1M0S0=0
        Write Firmware: AT&W0
 Any suggestions would be most welcome.                   Steve Pepin...
 
 


Msg#:  960 *MODEM*
06-19-92 05:56:16
From: SCOTT PIERCY
  To: SYSOP (Rcvd)
Subj: SUPRAFAX & THE "*H" COMMAND
Just wondering why I cannot use the "*H" command that is outlined in the
manual.  It returns an "ERROR" message. Also, just exactly what new
capabilitiedoes the new ROM that's shipping in July give to the modem.  Thanks!
Scott Piercy Computer Port Inc.



Msg#:  970 *MODEM*
06-19-92 09:26:13
From: SYSOP
  To: ALAN NEAL
Subj: DEFECTIVE MODEM
Alan, Did someone here get that exchange processed for you?  If not, please
send a FAX Attn: Nathan, and I'll get it to you.  If you did get a new modem,
how is it working for you?  Glad to hear that you like our product.  If you
have any questions, please let me know. [Nathan]  Supra Technical Support


Msg#:  974 *MODEM*
06-19-92 09:53:02
From: LEE PARKS
  To: SYSOP (Rcvd)
Subj: FAX TO DEX2400
I cannot get tmt supra v.32 fax modem to connect to a DEX 2400.  THe modems
just keep exchanging tones.......





Msg#: 1398 *MODEM*
06-29-92 09:48:55
From: SYSOP
  To: LEE PARKS
Subj: REPLY TO MSG# 974 (FAX TO DEX2400)
Lee, Set the speed of the Supra to 2400 before dialing with AT N0 S37=6.  This
almost always works when making a difficult connection with certain 2400 baud
modems. Please let me know if it doesn't work. [Nathan]  Supra Technical
Support


Msg#:  979 *MODEM*
06-19-92 16:17:19
From: LINDSEY MCMILLEN
  To: SYSOP (Rcvd)
Subj: SUPRAFAXMODEM
I ordered two of your V.32bis modems from a local dealer here in Riverside in
mid May of this year.  He was able to provide me with one at that time, and
back ordered the other one.  Today I received the second unit and it appears
that the versions of ROM between the two are different.  The second unit was
shipped with a small pamphlet entitled "Important SupraFaxModem V.32bis
Information".  Among other things it tells of some new commands (%G and S110)
which will not work with my first unit.
 
I called your company voice a couple of days ago with regard to problems that
I've had with the first unit, and was put on a list for a new version of ROM
that was supposed to be shipped sometime "around the middle of July".  
 
As I was unable to make the two Supra Modems connect at 14.400 I have returned
the second unit, and with the refund purchased the Zoom Telephonics V.32bis
modem (which does connect with the my Supra).
 
I have tried to contact your company again by telephone without any success
other than receiving a busy signal.  Would you kindly have a representative of
your company call me COLLECT at 714-683-1219?  I would very much like to obtain
a more recent version of ROM before "Mid July".  My present version, as
displayed in response to the ATI3 command is Version 1.000.  I hope that
something can be done to change my opinion of the Supra as it seems like a nice
device, but with some problems.  In the meantime I am unable to recommend your
product over the Zoom to my clients.
 
I hope to hear from someone from your company soon.


Msg#: 1001 *MODEM*
06-20-92 05:42:33
From: PATTI IRWIN
  To: LINDSEY MCMILLEN
Subj: REPLY TO MSG# 979 (SUPRAFAXMODEM)
   Hmmm...  I would of kept the new rom version and sent back the old rom
version...


Msg#:  981 *MODEM*
06-19-92 16:50:25
From: JOHN WOZNACK
  To: SYSOP (Rcvd)
Subj: SUPRAFAXMODEM TIMING.
Hi. I've been using your Supra Fax Modem, capable of 14.4, and have experienced
a problem. Sometimes when I here the modem connect at 14.4, the speaker goes
off, the panel shows 14.4 and CD, but the DCD line doesn't come up. If I force
the line up (at&c0), my software thinks the modem is on line, but the modem
doesn't seem to be in the "on-line" mode. (I think it is still negotiating the
speed or something.) After a few seconds, the remote modem hangs up. Is there
something I'm doing wrong? Perhaps I need to enable something? I've got the
modem set up for the most reliable connection. Any hints?
-JWW


Msg#:  983 *MODEM*
06-19-92 18:41:36
From: TODD LAWYER
  To: SYSOP (Rcvd)
Subj: SETTINGS
I need to dial a fax machine that takes many rings for the machine to answer.
How do I set the options in my fax software to ring for an extended period of
time??? Thanks! Todd


Msg#: 1430 *MODEM*
06-30-92 08:07:51
From: SYSOP
  To: TODD LAWYER
Subj: REPLY TO MSG# 983 (SETTINGS)
What FAX software?  OK.  I'll assume that you have FAXstf for the Macintosh.
You go into chooser, select FaxPrint, then click on setup.  Then, under
FasModem, you will see lots of settings regarding how the FAX dials, answers,
etc.  With other software packages, these settings are in the settings or
set-up menues. [Nathan]  Supra Tehcnical Support


Msg#:  988 *MODEM*
06-19-92 23:31:29
From: KERIEN FITZPATRICK
  To: ALL
Subj: FAX PROBLEMS WITH SUPRAFAXMODEM
I am having a slight problem implementing the UNIX Fax software that I have
using the SupraFAXmodem.  The software was written for the Everex EverFax
24/96D which conforms to some version of Class2.  I am able to send a fax using
this software & the Supra, but the vertical scale is off.  What comes out is a 
page that is two pages long. Data format is set to 1-d huffman vertical
resolution is 196 lpi, width is 1728 pixels in 215mm, page length is unlimited,
error correction & bft are disabled.
 It seems as if possibly the vertical resolution is not getting set correctly.
Any insights from those a little more knowledgable about FAXes & their
software???
   Thanks,
      Fitz


Msg#: 1004 *MODEM*
06-20-92 11:21:45
From: JOHN GOETHE
  To: SYSOP (Rcvd)
Subj: SHIPPING ERROR
Hi,
        I received a box from you yesterday, 6/19/92, that contained ONE
SupraFAXModem.  I ordered TWO!  The packing slip said that TWO were ordered,
and that TWO were shipped!  But...there is only ONE in the box?!
        Also, I tried to set it up on TBBS, using the eSoft MODEM.DEF routine.
After about an hour of incoming calls that the modem accepted as incoming, but
TBBS not recognizing, I took the modem offline and replace it with the original
old modem.
        Why will TBBS not accept a call through your modem?  Has something
changed in the modem definition that eSoft is providing?  What are YOU using,
with TBBS, that allows callers to connect with your board?  Can you please pass
on the details to getting it to work with TBBS?
        My name is John Goethe, and I'm available for voice calls after 6pm
during the week at 816/887-3178, and on weekends.  During the week day, between
8am-4pm, I can be reached at the office at 913/362-4345.  Times are Central
Daylight Time.  My BBS v.32 line (currently an HST Dual Standard that DOES
accept calls!) is 816/887-3480.
        Please have someone contact me to answer why I only received one modem
AND how to get the modem to work with TBBS.
                                Thank you,
                                John Goethe


Msg#: 1009 *MODEM*
06-20-92 14:56:00
From: THOMAS KELLY
  To: NATHAN
Subj: V32.BIS MODEMS
Have not received replacement modem as of yet for the IBM package.  Hope it ill
be here soon!  Have gotten the Amiga package.  It works great as a Fax, however
the modem is having many of the same problems with busy detection (lack of),
erroneus messages after connection, and an aggrevating problem with the
software (which is pretty buggy as far as I can tell).  The software constantly
assumes there is no answer and starts the modem through a redial session while
the modem is showing it is connected.  After the software starts to monitor for
connect, however it still acts as if it hasn't and redials again , and again ,
etc.
        Will likely call you midweek if no message from you.
                                        Tom Kelly
                                      (504) 682-3809(w)
                                       (504) 682-9118 (h) exit


Msg#: 1026 *MODEM*
06-20-92 22:13:03
From: JIMMY DUARTE
  To: ALL WWIV SYSOPS
Subj: 14.4 INIT FOR WWIV 4.21
We just added a Supra Faxmodem to our BBS and are getting great thruput for
file transfers. Any sysop needing assistace may call The Beacon BBS 24 hours a
day for help at (704)344-1572.


Msg#: 1037 *MODEM*
06-21-92 12:21:02
From: STEPHEN J. O'CONNOR
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
I would like to be put on the upgrade list for the ROMS for my SupraFaxmodem.
My info is:                                                 Stephen J. O'Connor
1518 Clayton Marsh Drive                                                   Lake
In The Hills,Il. 60102-1034                                           (708)
658-5923 Phone or Fax.


Msg#: 1452 *MODEM*
06-30-92 09:53:59
From: SYSOP
  To: STEPHEN J. O'CONNOR
Subj: REPLY TO MSG# 1037 (ROM UPGRADE)
Stephen, You're on the list.  You can check yourself to be sure that you're on
the list in our database on this board. (Please see instructions in the
introductory logon screen). We are currently entering names into the computer. 
[Nathan] Supra Technical Support


Msg#: 1043 *MODEM*
06-21-92 18:26:56
From: PAUL THEODOROPOULOS
  To: MARK WHITE (Rcvd)
Subj: ROMS
well, although previous statements here have indicated that all registered
users will get the new ROMS, i have also seen requests by tech support for
addresses to send ROMS to. therefore, i submt my address: Paul Theodoropoulos 
50 Sonoma St #4 San Rafael, CA 94901


Msg#: 1044 *MODEM*
06-21-92 19:52:27
From: BILL INABNETT
  To: CUSTOMER SUPPORT
Subj: EPROMS FOR MY FAX MODEM
Yes, I have one of the first 14400 v32bis faxModems. I have sent the warranty
card in over 2-3 months ago. Someone said they would be sending me some updated
eproms (and any hardware modifications) I need to make. They said the eproms
would be sent out on about 1 June 1992. Anyway, I have not hear heard a word
about any of this nor have I receive anything! Also, I think this guy's name
was Mark, but am not sure. Hesaid also they were going to fix the
slowdown/speedup problem so th at the Supra modem can slowdown and speedup with
HST HST modems.  Also, it seems I have to call everyone almost twice before
making good conection. I sold my USRobotics Dual Std in order to get this thing
and also the 14.4 fax dosent seem to work.
    Please send complete updates (roms/eproms/hardware
     modifications) so I can bring this modem up to s
    speed.  My card is on file:
                          Bill Inabnett
                          1410 Bob White Drive
                          Garland, Tx 75040
       
                         Telephone 214-840-1822 If necessary, I can fed-ex my
modem to you for update also. Someone please call and let me know what to do.
If I am not here, simply leave a message as to what you/me should do.
       Thanks,
         Bill


Msg#: 1208 *MODEM*
06-25-92 01:46:19
From: MARK WHITE
  To: BILL INABNETT
Subj: REPLY TO MSG# 1044 (EPROMS FOR MY FAX MODEM)
Your name is on the list that I sent to shipping 6/16.  I know that they are
finishing up shipping out the ROM kits from that list.  Hang tight for a few
more days and you should see it appear on your doorstep.
 
Mark - Supra Tech Support


Msg#: 1212 *MODEM*
06-25-92 01:56:16
From: GENE STEINBERG
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1208 (EPROMS FOR MY FAX MODEM)
With regard to the ROM updates: I got a ROM kit myself (there is supposed to be
a later revision in July, right?), but I understand it incorporates the same
1.20-C ROM as my warranty replacement unit. Unfortunately, I did not have a
chance to check this out. When I tried to open the modem, I found that one of
the screws was tightened so much, that I managed to strip it and still not
loosen it. I trust this is not the norm, as users who want to replace ROMs are
gonna have a heck of a time. If the present ROM kits contain what I have
already, I'll await the July revision (could you clarify this?). Perhaps you
ought to send a replacement unit when the new ROM is ready. Keep me posted. 
Peace, Gene Steinberg


Msg#: 1214 *MODEM*
06-25-92 02:10:48
From: MARK WHITE
  To: GENE STEINBERG (Rcvd)
Subj: REPLY TO MSG# 1212 (EPROMS FOR MY FAX MODEM)
The 1.200C rom has two major enhancements, Rockwell's code for faxing and the
Supra's inital fallback code, which was done a little over a month ago.  We
have spent a great deal of time refinning the fallback code, adding other
enhancements, and fixing several of Rockwell's bugs.  So it many ways, the
mid-july rom will be as big as step up as the 1.200C was from 1.000E.
 
Mark - Supra Tech Support


Msg#: 1253 *MODEM*
06-25-92 15:40:07
From: GENE STEINBERG
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1214 (EPROMS FOR MY FAX MODEM)
Sounds interesting. But unless you can figure out a way for me to get that
"stripped" screw open, I'm gonna have to exchange the modem for the ROM update
(as an AOL Forum Assistant I can't be without a modem for even a day!). Any
thoughts? (And maybe a replacement screw!) Peace, Gene


Msg#: 1263 *MODEM*
06-25-92 20:45:47
From: MARK WHITE
  To: GENE STEINBERG (Rcvd)
Subj: REPLY TO MSG# 1253 (EPROMS FOR MY FAX MODEM)
Have you taken the back plate off and tried using a needle nosed plier to hold
the stud will un-screwing the screw?  If this does not work, then yes, we can
do our Supra exchange program.
 
Mark - Surpa Tech Support


Msg#: 1280 *MODEM*
06-26-92 07:02:56
From: GENE STEINBERG
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1263 (EPROMS FOR MY FAX MODEM)
I'll try that, Mark, when I get the new ROMS. Can you at least send me a set of
replacement screws: Gene Steinberg, 422 Westgate Drive, Edison, NJ 08820-1172.
I'll give it a try when the ROMS arrive, and let you know if an exchange is
needed. Obviously, the modem otherwise works well (even the speaker, thank
heavens) and I shouldn't wish to change it if not necessary. Peace, Gene


Msg#: 1312 *MODEM*
06-26-92 23:15:08
From: MARK WHITE
  To: GENE STEINBERG (Rcvd)
Subj: REPLY TO MSG# 1280 (EPROMS FOR MY FAX MODEM)
I don't believe the screws are actually stripped.  If it is what I have seen
before, the stud (for lack of a better term) that the screw screws into has
started to unscrew it self. In other words, one end has a screw hole which
accepts the screws and the other end has threads which screw into the bottom of
the RS232 plug.  This clamps together the RS232 plug, the PC board and the
case.  All you should need to do is pop the back plastic plate off, use a
needle nose plier to old the stud and then unscrew the screw.  Pull the pc
board out, and tighten up the stud into the pc board/rs232 plug.  Put it back
in the case and putthe screw back in.
 
Mark - Supra Tech Support


Msg#: 1322 *MODEM*
06-27-92 04:38:24
From: GENE STEINBERG
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1312 (EPROMS FOR MY FAX MODEM)
Maybe so. But the head of the screw is now stripped because of all the effort I
expended trying to get it to move (it was in solid!), an unsuccessful effort I
might add. If I can free it the way you suggest, I'd still want a new set of
screws. Peace, Gene


Msg#: 1637 *MODEM*
07-04-92 09:56:27
From: STEVE PEPIN
  To: BILL INABNETT
Subj: REPLY TO MSG# 1044 (EPROMS FOR MY FAX MODEM)
You sold your dual standard for this one??  I almost want to sell this one for
a Dual Standard!  I've had the same run-around as you playing the "new
firmware" game.  My modem doesn't work well with certain ANSI sequences only at
2400 baud. (???????).  I guess I'm lucky, I only have one problem that I
haven't worked out.
 


Msg#: 1682 *MODEM*
07-05-92 19:58:50
From: MARK WHITE
  To: BILL INABNETT
Subj: REPLY TO MSG# 1044 (EPROMS FOR MY FAX MODEM)
We did send you a rom kit several weeks ago.  We will be sending a better rom
to all regestered owners in a few weeks.
 
Mark - Supra Tech Support


Msg#: 1780 *MODEM*
07-06-92 23:37:08
From: JOE QUILICI
  To: STEVE PEPIN
Subj: REPLY TO MSG# 1637 (EPROMS FOR MY FAX MODEM)
It certainly seems as if Supra didn't have their act together with this one...
not only according to the sheer volume of complaints on here about technical
difficulties with the v.32bis/FAX modem, but by the problems I have been
experiencing myself.  I certainly hope that the new ROMs will fix most, and
hopefully all of the problems with this modem.  I may have my hopes raised too
high, as my version 1.00 ROM modem has a LOT of problems.  I haven't even
attempted to use the fax side of it yet.


Msg#: 1045 *MODEM*
06-21-92 20:38:30
From: ROBERT UPTON
  To: NATHAN
Subj: MODEM CLICKING
Hi .... What would cause clicking when trying to connect. Only way to stop it
is to repeatidly try a number, escape out,  and then try again. Usually takes
about 8-9 time before it dials. If I leave modem on and do not turn it off, it
works fine. Thanks


Msg#: 1046 *MODEM*
06-21-92 21:38:32
From: DARREN COLE
  To: MARK
Subj: ROM UPGRADE
........,,[]

Well, I have the supra Fax Modem 14.4 and want to get my rom Upgrade too, My
address is Darren Cole 932 Parker St. Charlotte Nc 28216 Thanks for the help.
Also, I have a problem with my modem, I cannot issue any of the % commands in
the manual, that and any of the - commands, I tryed to use the -b1 command to
log onto a board with 1200 But it will not work. Any suggestions???

Thanks....



Msg#: 1052 *MODEM*
06-22-92 05:16:31
From: SYSOP
  To: RICHARD HUMBERT
Subj: FAX PROBLEM
Try FAXing at 4800 by modifying the FAXtsr command in DOS.  Type in: FAXtsr
/s4.  The new ROM chips that we will be sending out in mid-July may also help.
Be sure to send in your registration card. [Nathan]  Supra Technical Support


Msg#: 1055 *MODEM*
06-22-92 05:22:39
From: SYSOP
  To: JONO MOORE
Subj: CONNECTING TO THIS BBS
We are using our new Supra FAX V.32bis modems.  The problem that you are
encountering is severe line noise.  Much of this is on our end, you you may
want to haave your lines checked. [Nathan]  Supra Technical Support


Msg#: 1058 *MODEM*
06-22-92 05:35:53
From: SYSOP
  To: TOM LAWCOCK (Rcvd)
Subj: MODEM
Tom, Try setting the modem in Winfax to 4800.  Yes, the new ROM chips will help
this problem.  (The Winfax patch works for most people, but not for all).  I've
put you on the list to be sure that you get the new ROMs.  We'll be sending
them out to all registered users in mid-July. [Nathan]  Supra Technical Support


Msg#: 1062 *MODEM*
06-22-92 05:56:20
From: SYSOP
  To: PORT BARLOW
Subj: TYPO IN MSG 593
Take the \N3 out of the string.  Also, set S9 to 4, as I suggested in a
previous message.  Make sure that your port is set at 19,200.  You can increase
this if you want, after you are sure that the modem init string is correct. 
[Nathan]  Supra Technical Support


Msg#: 1065 *MODEM*
06-22-92 06:08:34
From: SYSOP
  To: JONATHAN BURROWS
Subj: VERIFICATION
The verification process takes about one week.  If I see your name, I'll leave
you message telling you that you're in the computer.  Did you place an order?
Would you like me to check the status of your order? [Nathan] 


Msg#: 1127 *MODEM*
06-22-92 15:54:56
From: GERGELY J. TAPOLYAI
  To: SYSOP (Rcvd)
Subj: AT&T
Thank you for your advice on the &T, test mode. Infortunatelly the modem still
replies with an error.  The following is the result: atz OK atns37=9 OK at&q0 
OK at&t8 ERROR Lower case is my input and uppercase is the modems response. I
am still wondering if the &T is left out some way or an other from the modems
command set. Please advise further. Thank you, Gergely Tapolyai


Msg#: 1306 *MODEM*
06-26-92 17:44:01
From: GERGELY J. TAPOLYAI
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1127 (AT&T)
Thank you for your reply.   I will try that.  Although the program attempts to
run it in 3 different speeds depending on the reported top speed.   Also, since
my modem ROM version is 1.00, how do I get an update for it?  I have sent in my
registration card as soon as I recieved the modem; about 2 month ago.   Again,
thanks
. Gergely


Msg#: 1462 *MODEM*
06-30-92 13:42:45
From: GERGELY J. TAPOLYAI
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1306 (AT&T)
Thank you for the information.  I have used the AT&T info that you have given
to me, and it seems to be working correctly now.  Thank you.
. Gergely


Msg#: 1134 *MODEM*
06-22-92 19:57:02
From: ALAN BROWN
  To: DAVID FUNG (Rcvd)
Subj: PROBLEM V.32BIS
I am also having this problem.  I am using the v.32bis on a IIci.  It turnns
itself off continually to the point that it is unusable (I am currently using a
borrowed modem).  Is this a bug in the modem or do I have a lemon? I just
purchased it.  I also tried it out on a friend's computer and had the same
problem.  We are both using System 7.01 and tuner. Let me know what to do. 
Also, I can barely read this bulletin board.  Most of the info is garbled.  I
am using a Supro Fax Modem v.32 (borrowed while I am waiting from you to let me
know what to do with mine.


Msg#: 1210 *MODEM*
06-25-92 01:51:40
From: MARK WHITE
  To: DAVID FUNG (Rcvd)
Subj: REPLY TO MSG# 1134 (PROBLEM V.32BIS)
Your problem is that you have incorrectly configured the modem.  On the Mac,
the handshake out and DTR share the same line.  So when the Mac exerts flow
control and you have the modem configured for &D1/2/3, the modem will hangup.
The solution is to use the &F1 or explicetly state &D to tell the modem to
ignore the DTR line.
 
Mark - Supra Tech Support


Msg#: 1211 *MODEM*
06-25-92 01:54:26
From: MARK WHITE
  To: ALAN BROWN
Subj: REPLY TO MSG# 1134 (PROBLEM V.32BIS)
It sounds like you have incorrectly configured the modem.  On the Mac, the
handshake out and DTR are connected to the same line.  When the Mac exerts flow
control to tell the modem to stop sending, DTR is also toggled.  Since you have
not told the modem to ignore the DTR line, &D, the modem respects the DTR and
either hangsup or does a reset which will also hang you up.  You need to use
either the &F1 command or explicatly tell the modem to ignore DTR with the &D
command.
 
Mark - Supra Tech SUpport


Msg#: 1136 *MODEM*
06-22-92 21:38:55
From: ROBERT UPTON
  To: NATHAN
Subj: CLICKING
Answer message 1045 please ... my phone bill is skyrocketing.


Msg#: 1137 *MODEM*
06-22-92 21:54:39
From: ANTHONY DOBRE
  To: SYSOP (Rcvd)
Subj: NEW ROMS
Can you please post the latest revision ROMS for download purposes. I and many
others have the equipment to reburn our EPROMS ourselves. Please answer this
question, this is the second time I am asking it here! Please post version
1.200c for download!


Msg#: 1456 *MODEM*
06-30-92 12:21:28
From: SYSOP
  To: ANTHONY DOBRE (Rcvd)
Subj: REPLY TO MSG# 1137 (NEW ROMS)
Anthony, Sorry to disappoint you, but we can NOT post the E-Prom code on the
board. We will be sending our latest ROM chips out automatically to all
registered users, free-of-charge, in mid-July.  If you have an urgent problem,
you need to contact our Technical Support line at (503) 967-2440.  If you have
any more questions, please let me know. [Nathan]  Supra Technical Support


Msg#: 1142 *MODEM*
06-23-92 00:33:40
From: ELVIN EMERY
  To: SYSOP (Rcvd)
Subj: 1.200C
 I got the new 1.200C ROMS for my SupraFaxModem v32BIS and they work great!!  I
now can just tell the modem to dial this BBS the the Fallback works fine.   I
was taken my surprise when I went to the mailbox today and found the the roms.
I called and asked if I would be getting another set of roms in July and was
told yes and that the next set would have fallforward and adjust some things in
order to work with more modems (like the older HST DS ones).  
 
  The one question that I have is when will I get my GPFAX software!!!
 
  I orderd it in late April and was told they are waiting for the manuals of
all things!!  Now its late June and no GP Fax!!


Msg#: 1457 *MODEM*
06-30-92 12:30:17
From: SYSOP
  To: ELVIN EMERY (Rcvd)
Subj: REPLY TO MSG# 1142 (1.200C)
Elvin, Glad to hear that the new ROM chips are working well for you.  Your
GPFax software will be shipped out with priority.  We are waiting on supplies,
and hope to ship the software within two weeks.  I apologize for the delay. 
[Nathan]  Supra Technical Support


Msg#: 1143 *MODEM*
06-23-92 00:52:26
From: MATTHEW ZUKOWSKI
  To: ALL
Subj: BUFFERS
I have a question.
 I am curently using the Supra 14.4 modem with my bbs (Citadel system) and am
wondering is there anyway to turn the modem buffers off (or atleast make the
modem buffer smaller).
 
 Also is there a way that you can alter the way the modem deals with a break
signal.  As in is there anyway of making the modem respond to a break as
follows:
 Clear Buffer
 Tranmit "S" to the computer
 
 Also.  What is this Rom Upgrade that everyone is talking about.


Msg#: 1157 *MODEM*
06-23-92 13:10:31
From: ALFREDO ROJAS
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
I have bought two Supra modems Serial #s - 14E006376 and 14E006398 Alfredo
Rojas 4301 Rickenbacker Causeway Miami, FL 33149 I will be sending registration
cards today.... Thanks... P.S. - will be buying two more Supra Modems next
week!


Msg#: 1502 *MODEM*
07-01-92 08:21:46
From: SYSOP
  To: ALFREDO ROJAS (Rcvd)
Subj: REPLY TO MSG# 1157 (ROM UPGRADE)
Feel free to check on this board to be sure your name is registerd.  Also,
please let me know if you have any questions.


Msg#: 1165 *MODEM*
06-23-92 21:20:18
From: BOB SHATTLER
  To: SUPRA
Subj: ROMS
I was pleasantly surprised to have received the ROM updates for my Supra Fax
Modem.  The installation was easy & quick.  I was able for the first time to
connect here at 14400.  Thanks for the support!


Msg#: 1168 *MODEM*
06-24-92 00:14:15
From: KEN WARM
  To: SUPRA
Subj: FAX
I have tried to Fax with both GPFax (Amiga) and the Windows Fax software you
are packaging. When I try to use GPFax the modem starts beeping in the middle
of the tone dial-string and thus never connects to the remote Fax. When I use
the Windows software the dialing is successful, but after about 2 seconds of
connection time, the modem hangs up with the message "+FHNG:2". Hopefully both
problems have an easy solution. BTW, I am using both software packages on a
third SupraFax v.32bis bought very early in your marketing. Please also let me
know if you have my modem registered, or do I have to go hunting for the card.
I believe I did send it right in because I am interested in Voice Mail. Thanks
- KW


Msg#: 1180 *MODEM*
06-24-92 11:54:37
From: BOB LAPAGE
  To: SYSOP (Rcvd)
Subj: NEW ROMS
I have been having problems lately with my Supra 14.4 modem . I have always had
problems on 14.4 connects long distance no matter where or who's phone line I
use. In addition lately my modem is acting strange. I set S37=9 and N0 to force
no higher than 9600. I connect and it shows 9600 but then goes and shows 14.4
and disconnects. How can this be when I locked it lower and I know the Supra
had a problem jumping up to a higher speed because of a bug. I also have never
been able to get then Fax working correctly. This was a major reason for
getting the Supra. I would like to make sure that I am on the list for the
upgrade to new roms and hope they will help. Ser. # 14E 002620  V1.000-E
TR14-Jxxx-001 003                   Here is my address:
                    Robert LaPage
                    RR #3 Box 1003
                    Wells, Me.  04090
                     (207) 646-6995 I have sent in my registration about 3-4
weeks ago if you don't have it please let me know.
                                              Thanks,  Bob LaPage


Msg#: 1213 *MODEM*
06-25-92 02:04:31
From: MARK WHITE
  To: BOB LAPAGE (Rcvd)
Subj: REPLY TO MSG# 1180 (NEW ROMS)
Your problem with configuring the modem to connect at 9600, making the
connection, and then jumping upto 14.4K is NOT a bug or problem with the Supra,
but rather a BUG in the modem that you are calling to.  We had another user
report the same thing.  Our engineer was working on the fall back code at the
time and when I told him about this, he checked his code and found that he had
the same problem.  After fixing it, one of his checks to see that the code was
working correctly was to set an older rom for connecting at only 9600.
Everything worked correctly.
 
Mark - Supra Tech Support
 


Msg#: 1182 *MODEM*
06-24-92 12:12:48
From: URBAN LARSSON
  To: DARRELL SANDERSON (Rcvd)
Subj: MAILREADER
Hi Darrell, I saw your message to the Sysop regarding mailreading programs. Try
reading two messages I left here, named "Problems connecting?" and "Problems
connecting-Part two", if they still exist in the modem area.
 
If you can't find them, they mentioned that you set the capture to ON in your
software (save all incooming text to file), and issue the command "Read
messages board by board" followed by "Reading all mail" (or perhaps "All new"
if you already read the old messages). Also select "Always follow" to make it
easier to read the replays. No pause between messages, and logoff when the
scrolling stops. 
 
You now have the messages you wanted in a capture file that you easy can  edit
and read with your own wordprocessor. It takes only a minute or two  to
download all messages this way if you use at least 9600 bps and V42bis. (V42bis
or similar is important when transfering textfile, it compresses  the text up
to four times to reduce transfer time.)
 
Also make any comments and replays with the wordprocessor and upload them with
ascii protocol into the fullscreen editor after you select name and subject in
the "Create message" command.
 
With this system you cut down on the online time to only one or two minutes. 
And as bonus, makes the BBS free to other users almost instantly.
 
 
 
  Happy modeming with new reduced phone cost,   Regards Urban Larsson, Sweden



Msg#: 1184 *MODEM*
06-24-92 15:33:24
From: RON SCHWARZ
  To: SYSOP (Rcvd)
Subj: V.32BIS PROBLEM
I just received my Supra v.32bis modem back from warranty repair (it was a new
modem).  I am still having one problem, which is that I must use X2 (rather
than X4) because when I use X4 it always thinks the line is busy and
disconnects! I have seen this in other Supras, and I believe that it is a
firmware problem.  I would like you to confirm that this problem will be
resolved with your ROM upgrade, and that you have my name/card on file (which I
presume to be the case, since you repaired my modem under warranty, but why
take chances!)
 
Thanks,
 
Ron Schwarz Launch Systems Software (517) 773-5366 (voice) (517) 773-2400 (fax)


Msg#: 1511 *MODEM*
07-01-92 08:51:48
From: SYSOP
  To: RON SCHWARZ
Subj: REPLY TO MSG# 1184 (V.32BIS PROBLEM)
This does sound peculiar.  I'll give you a call. [Nathan]  Supra Technical
Support


Msg#: 1186 *MODEM*
06-24-92 16:12:16
From: ANTHONY DOBRE
  To: SYSOP (Rcvd)
Subj: POOR TECHNICAL SUPPORT?
This is my third request for the new ROM upgrade to be posted on the Download
Section. Why have you not responded to my previous two requests concerning this
question. Maybe all those people who have been complaining in this message base
have something to gripe about after all!  POOR TECHNICAL SUPPORT!!!!!!!


Msg#: 1224 *MODEM*
06-25-92 08:56:47
From: JAMES MARPLE
  To: ANTHONY DOBRE (Rcvd)
Subj: REPLY TO MSG# 1186 (POOR TECHNICAL SUPPORT?)
You might not want to receive a rom that way, as it will bend the pins when it
goes thru the phone line.. Actually, you could do what you are talking about
(Download the code), but you can't load it into a ROM. You could load it into
an EPROM..


Msg#: 1514 *MODEM*
07-01-92 08:57:36
From: SYSOP
  To: ANTHONY DOBRE (Rcvd)
Subj: REPLY TO MSG# 1186 (POOR TECHNICAL SUPPORT?)
Anthony, Sorry to disappoint you, but we simply can NOT put the code up on this
board.  We have put a lot of research and development into our modems, and
that's an investment that we intend to protect.  I hope you understand.  We
will ship out the new ROM chips to all registered owners in mid-July,
automatically, free-of-charge.   [Nathan]  Supra Technical Support


Msg#: 1640 *MODEM*
07-04-92 12:03:04
From: KEVIN O'CONNOR
  To: SYSOP
Subj: REPLY TO MSG# 1514 (POOR TECHNICAL SUPPORT?)
Nobody's suggesting you put the source code on the BBS!!!! Just put the ROM
image on here. It's just as secure as the ROM itself, considering that the same
equipment that I use to burn my own can easily read the image off the ROM and
store it on disk. In fact, depending on the ROM size, many people could
probably plug it in an empty ROM socket on their motherboard and copy it to
disk with DEBUG.COM. There are also many cross-disassemblers available for the
PC that will make half-way readable source code out of it. So you're NOT
protecting anything by not posting the ROM image!


Msg#: 1684 *MODEM*
07-05-92 20:09:19
From: MARK WHITE
  To: KEVIN O'CONNOR
Subj: REPLY TO MSG# 1640 (POOR TECHNICAL SUPPORT?)
The speed of the roms are critical.  There are 2, a fast one and a slow one.
The slow one is a common rom, but the fast one is not, plus it is on the
expensive side.  It is possible that the manufacture of the rom could also be
critical.  The technical support issues are a nightmare.  So no, we will not
but the code up on the BBS.
 
Mark - Supra Tech Support


Msg#: 1859 *MODEM*
07-08-92 19:29:42
From: ANTHONY DOBRE
  To: MARK WHITE
Subj: REPLY TO MSG# 1684 (POOR TECHNICAL SUPPORT?)
Speed of the ROMS fast or slow is not critical in any way at all. Whatever the
ROMS speed are already installed by SUPRA are already the correct speed and are
of no further concern to someone like myself who will simply and easily erase
and reprogram the existing ROMS. JUST POST THE DAMN ROMS ALREADY AND STOP BEING
SUCH IDIOTS.


Msg#: 1922 *MODEM*
07-10-92 11:38:51
From: JIM BROSSARD
  To: ANTHONY DOBRE (Rcvd)
Subj: REPLY TO MSG# 1859 (POOR TECHNICAL SUPPORT?)
Speeking of being an idiot, I believe that the ROMS are  ROMS and not EPROMS...
(i.e. the ROMS can not be reused...)



Msg#: 1935 *MODEM*
07-10-92 21:46:50
From: ANTHONY DOBRE
  To: JIM BROSSARD
Subj: REPLY TO MSG# 1922 (POOR TECHNICAL SUPPORT?)
A ROM is a ROM is a ROM. A ROM by any other name is still a ROM. Wake up and
smell the ROM. AN EPROM IS A ROM. Talk about idiots! SHEEEEEEESSSSSHHHHHHH!


Msg#: 1201 *MODEM*
06-24-92 23:46:03
From: JASON PIA
  To: RON SCHWARZ
Subj: BUSY PROBLEMS
I too am having the same problem. The modem reports BUSY when in fact the line
is ringing and waiting for the other modem to answer. I have not tried your
solution (although it should obviously work) but it also seems to work properly
if you use ATM to turn the speaker off. I have not tried this a great deal but
it has worked on the last 6-7 times I tried it. I would be a little patient
about getting a response, it usually seems to take about a week for Nathan to
get round to answering peoples queries. TTFN, Jason


Msg#: 1219 *MODEM*
06-25-92 06:38:14
From: DAVE KALWISHKY
  To: SYSOP (Rcvd)
Subj: AUTO ANSWER
I am having a problem with my new V.32 Fax modem, when I issue an ATS0=1 from
my term program I expect my modem to answer the phone when it rings, it does
not.  The status display says AA and when the incoming ring is detected it says
RI but it will NEVER answer the phone.  I even tried unplugging the phone from
the modem and that did not help, my ROM revesion is 1.2C.....  Any suggestions?
           Dave Kalwishky


Msg#: 1570 *MODEM*
07-02-92 08:57:10
From: SYSOP
  To: DAVE KALWISHKY (Rcvd)
Subj: REPLY TO MSG# 1219 (AUTO ANSWER)
Make sure that the software package you are using is in host mode.  Be sure
that you select auto-answer in the software if there is an option for it.
double check the line connections.  Finally, try the modem on another computer,
or from a different location.  If all this fails, please get back to me. 
[Nathan]  Supra Technical Support


Msg#: 1220 *MODEM*
06-25-92 06:42:09
From: HABIB BITAR
  To: SYSOP (Rcvd)
Subj: DEALER PRICING AND ORDERING TWO SUPRA MOD
called your sales dept.and asked to call you for qualification to buy to ext
suprafax v.32 at dealer prices voice tel (713) 995-9741 microtrend computers 
10101 harwin suite 160 houston,tx 77036


Msg#: 1571 *MODEM*
07-02-92 09:00:28
From: SYSOP
  To: HABIB BITAR (Rcvd)
Subj: REPLY TO MSG# 1220 (DEALER PRICING AND ORDERING TWO SUPRA MOD)
There's a difference between dealer prices and the sysop deal.  Sales will have
to help you if you're interested in dealer prices.  Their number is 1 800
727-8772.  For the sysop deal, you need to go to File section, Modem files, and
'D' for download.  You will see the file 'sysop.txt' which has the order form
and information for the special sysop deal for our V.32 and V.32bis
SupraFAXModems.  If you have any questions, please let me know. [Nathan]  Supra
Tehcnical Support


Msg#: 1227 *MODEM*
06-25-92 10:18:19
From: ANTHONY DOBRE
  To: JAMES MARPLE (Rcvd)
Subj: BENT PINS
I think your pins are slightly bent too!


Msg#: 1228 *MODEM*
06-25-92 10:21:31
From: ANTHONY DOBRE
  To: MARK WHITE (Rcvd)
Subj: NEW ROMS
This is my 4th request with still no answer. Please post the new ROM updates
for DownLoad on this BBS so that people with the equipment can update their own
modems. I have no FAX capability at all on my 14E series modem and I would like
to D/L the ROMS to do my own upgrade as fast as possible.


Msg#: 1262 *MODEM*
06-25-92 20:43:36
From: MARK WHITE
  To: ANTHONY DOBRE (Rcvd)
Subj: REPLY TO MSG# 1228 (NEW ROMS)
I am sorry, we will not be providing the code as a file.  It is incorrectly
rumoured that what we will be shipping mid-july is nothing more than v1.200C
code.  Nothing could be further from the truth.  The code that is the 1.200C
code was written over a month ago.  Since then, we have been busy working and
improving our fall back code.  We have implemented other enhancements to the
Rockwell code, and we have fixed numerous Rockwell bugs.  As far as we have
been able to determine, no of the other OEMs who are using the Rockwell chipset
will have the features that ours has.
 
Mark - Supra Tech Support


Msg#: 1232 *MODEM*
06-25-92 12:51:01
From: BARRY MOORE
  To: SUPRA
Subj: MODEM SPEAKER
 Hi,   I was wondering if there is anything I can do since the speaker doesn't
seem to work very much anymore. Sometime it may come on and rattle a bit.  No
problem with connecting or dialing. If there is a way around sending the modem
back to you, I would rather take that route.
  Thanks in advance...
   Barry Moore
 P.S. The modem is about 2 to 3 weeks old and I have sent in the registration
card. (v32-bis faxmodem).


Msg#: 1255 *MODEM*
06-25-92 17:43:07
From: DAVID POTTER
  To: SYSOP (Rcvd)
Subj: CLASS 2 FAX VERTICAL RESOLUTION
We are developing fax software running on VAX/VMS to drive Class 2 fax modems
(our company is Data Processing Design, Inc.).  Thus far we have had quite a
bit of success with the SupraFAXModem V.32bis fax modem.  The new ROM's helped
(V1.2000C) a lot.
 
We are having one problem, however, with sending faxes using NORMAL vertical
resolution (98 lpi).  We issue the AT +FDT=0,0 command to indicate we want the
NORMAL vertical resolution, however the fax on the receiving fax machine comes
out in FINE vertical resolution (196 lpi).
 
We have also been testing with the Multi-Modem II from Multi-Tech and have had
no problems sending in 98 lpi (the Multi-Modem is another Class 2 fax modem
implentation at a much higher cost than the SupraFAXModem).
 
Please reply to my message as soon as possible, or even call me between 9am and
6pm PDT at (714) 974-1515 (just ask for me).  We need to have this resolved
before we ship (hopefully end of July/middle of August).
 
I should note that before we upgraded the ROM's NORMAL vertical resolution
worked fine.
 
Thanks for your attention in this matter, David Potter


Msg#: 1535 *MODEM*
07-01-92 15:20:48
From: DAVID POTTER
  To: DAVID POTTER (Rcvd)
Subj: REPLY TO MSG# 1255 (CLASS 2 FAX VERTICAL RESOLUTION)
I have not heard from you on the issue of specifying vertical resolution.
However, I do have some additional information.
 
Before dialing, we set up the modem to fax with the following setup string:
 
        AT +FCLASS=2;+FCR=0;+FDCC=1
 
The +FDCC command actually takes up to 8 numeric parameters separated by com
(vertical resolution, bit rate, page width, page length, data compression
format, error correction, binary file transfer, and scan time per line).
+FDCC, based on preliminary copies of the class 2 spec we have obtained,
"allows the DTE to sense and constrain the capabilities of the facsimile DCE
from the choices defined in CCITT T.30 Table 2.  When +FDCC is modified by the
DTE, the DCE shall copy +FDCC into +FDIS."
 
In addition, from the same spec, the +FDT command is supposed to take up to
four numeric comma separated parameters (data compression format, vertical
resolution, page width, and page length).  This would allow specifying
different parameters for each page (such as vertical resolution or page length,
etc.).  With other class 2 fax modems, we have set +FDCC=1 to allow us to send
faxes in FINE vertical resolution, and then specify which vertical resolution
we wish to use in the +FDT command.
 
From documentation we have received from Rockwell (and from your CLASS2.TXT
file), it seems that the +FDT command does not take parameters. However, when
the AT+FDT=? command is issued, the modem response indicates that it does take
parameters (I don't remember the response off hand, but it is something like
"(0-2),(0-1),(0-2),(0-2)").
 
My current theory (that I will be testing soon after I hang up here) is that
the +FDT command has been emasculated, and that I must specify the desired
vertical resolution with the +FDCC command.
 
Please respond to me.  It might be easier to call me, although it might also be
useful to others calling in to this board if you respond here.  If you have any
definite information, though, I would prefer a call.
 
I suppose that it is also possible that the +FDT command will be fixed in the
mid-July ROM release.  In any event, we need to resolve this problem for our
product (Gold-Fax).
 
Thank you for you prompt attention to our confusion.
 
David Potter Data Processing Design, Inc. (714) 974-1515


Msg#: 1256 *MODEM*
06-25-92 17:47:21
From: DAVID POTTER
  To: SYSOP (Rcvd)
Subj: SPEAKER VOLUME
We have had very few problems with the SupraFAXModem since we upgraded the
ROM's (other than the vertical resolution problem I described in an earlier
message).
 
One problem we have had, though, is probably a fairly trivial one.  It seems
that the volume of the speaker cannot really be controlled.  When using the
ATL0 or ATL1 commands, the volume seems to be no lower than the default, or
ATL2.  Of course, it would be ideal if there were a physical volume switch.
The only reason this is really a problem is that I work in a cubicle, and
whenever I test the fax software I am writing everyone around is disturbed.
 
Thanks, David


Msg#: 1257 *MODEM*
06-25-92 18:07:12
From: KEITH CHUMLEY
  To: SYSOP (Rcvd)
Subj: V.32BIS & LOUD BUZZ IN PHONE
  I'm still having a major problem with my v.32bis modem. If the serial cable
connecting the modem to the mac is plugged in, there is a horrible buzzing
noise on the phone line! This renders the phone unusable while the modem is
plugged in! If I disconnect the serial cable, all is well. The mac and modem
don't have to be on, just connected. The modem works fine, but the phone is a
higher priority. I just can't keep unplugging the modem
 whenever someone calls! Especially if I'm on the computer at the time - I
don't like disconnecting peripherals while the power is on (or reconnecting
when they hang up). Who can help me? Anyone have this problem before? Is it a
hardware problem inside the modem? Someone suggested I should ask tech support
for filter of some sort for the serial port.  HELP!!!!    Thanks for any
assistance! (I'd hate to have to return this modem!)    - Keith C.


Msg#: 1261 *MODEM*
06-25-92 20:10:59
From: PAUL WARREN
  To: TECH SUPPORT
Subj: NEW CHIP SET
I have just recieved new chip set today for v32bis Supra Fax modem. I recieved
2 modems through SYSOP program and have not been able to use them as of yet
because my 2400 baud users have trouble loging in. I have had to kkeep my US
Roboitics D/S on line because of that.  I think this chip set will fix that
problem,  the problem now is that I only recieved 1 set of chips I need another
set of chips for the other modem. could you please send them out?. Paul Warren
Sysop AlterNet BBS  508-827-5274 254 Ashby Road Ashburnham, MA 01430 Voice
(508) 827-4455 modem serial numbers ar 14E 000604    14E001438 Thanks for your
help


Msg#: 1265 *MODEM*
06-25-92 21:08:12
From: STEVEN MEYER
  To: MARK WHITE (Rcvd)
Subj: V32.BIS PROBLEMS AT 9.6 AND 14.4
We just got two v32.bis modems (6/22) and we're having problems connecting at
9.6 and 14.4.  We generally get a carrier detect OK but then the modems drop
off line without getting a protocol or falling back.  If I use N0 ans s37=6, we
connect up just fine at 2400.  We have 1.200C ROMS.  Any ideas?
    
Thanks, Steve Meyer


Msg#: 1268 *MODEM*
06-25-92 21:44:55
From: MARK WHITE
  To: STEVEN MEYER (Rcvd)
Subj: REPLY TO MSG# 1265 (V32.BIS PROBLEMS AT 9.6 AND 14.4)
What happens if you use ATN0S37=9?  What type of computer and what is its
speed?  What speed do you have the terminal speed set to.
 
Mark - Supra Tech Support


Msg#: 1299 *MODEM*
06-26-92 11:01:41
From: STEVEN
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1268 (V32.BIS PROBLEMS AT 9.6 AND 14.4)
atn0s37=9 gives me the same effect as atn1, but the carrier connects at 9600.
That is, I get several rounds of negotiation, the modem shows a 96, then drops
off line before any other status messages are shown, and before any status
replies are sent to the computer.  We're using 25MHz '040 NeXTs, with flow
control.  When we connect to an ATI V.32 modem that we have on another machine,
it picks up the 9600 immediately, sets up the EC and compression, and works
fine.  This is all with the serial line speed set to 38400.


Msg#: 1314 *MODEM*
06-26-92 23:18:40
From: MARK WHITE
  To: STEVEN
Subj: REPLY TO MSG# 1299 (V32.BIS PROBLEMS AT 9.6 AND 14.4)
Have you tried setting the serial port speed lower?
 
Mark - Supra Tech Support


Msg#: 1275 *MODEM*
06-25-92 23:27:01
From: VLADEK KOMOREK
  To: SYSOP (Rcvd)
Subj: FAX
Did you receive my fax? I sent a fax to Technical Support about a problem with
FaxTalk Plus software + SupraFaxModem v.32bis and BBS. Vladek


Msg#: 1689 *MODEM*
07-05-92 21:03:02
From: SYSOP
  To: VLADEK KOMOREK
Subj: REPLY TO MSG# 1275 (FAX)
Since I am calling from out of the office, I can not check on your FAX, but I
will.  The best way to be sure si to address to to one of us in Tech Support.
(See list of Supra Employees). [Nathan]  Supra Technical Support


Msg#: 1277 *MODEM*
06-26-92 01:31:30
From: ROBERT BARNHARDT
  To: SYSOP (Rcvd)
Subj: USR DS: FAILED CONNECTS.
Hello...
 
Have had your v.32bis modem for a month, I guess, and I'm very happy with it.
The only major problem that I've had is with connecting to some (not all)
remote USR Dual Standards.  The problem is always the same:  the modems appear
to negotiate v.32 or v.32bis, appropriately, but no CONNECT message is ever
sent to my computer.  The modem's display seems to be correct; in other words,
it seems to think it got it right.  On some occasions, I get a massive amount
of (very speedy) garbage, but still no CONNECT message of any sort.
 
This is the only real problem I've had, apart from a few that are to be
expected and are explainable.  Like, for example, the awful connect I got to
your board before I called back with the modem restricted to 2400.  I could
tell just from the speaker that there's a HUGE volume drop happening somewhere
between my location and yours.
 
Are you aware of such a problem with USR Duals?  I'm aware that this might be a
problem with the Duals, not with your (my) Supra v.32bis, so that's why I'm not
foaming at the mouth like I should be doing...
 
Thanks for your attention; I'll call back in a couple of days and see what
you've got to say.  Keep up the good work...
 
R. Barnhardt.


Msg#: 1691 *MODEM*
07-05-92 21:13:29
From: SYSOP
  To: ROBERT BARNHARDT (Rcvd)
Subj: REPLY TO MSG# 1277 (USR DS: FAILED CONNECTS.)
The Supra modem will connect without any problems to a USR DS, providing they
have the most recent ROM chips form US Robotics, and that both modems are set
up correctly.  For people haveing problems connecting, these seem to work: AT
&Q9, and AT N S9=4.  If neither of these help, you should try calling at 12,000
or 9,600. [Nathan]  Supra Technical Support


Msg#: 1868 *MODEM*
07-08-92 23:27:07
From: ROBERT BARNHARDT
  To: SYSOP
Subj: REPLY TO MSG# 1691 (USR DS: FAILED CONNECTS.)
Nathan,
 
Thanks for the help, I'll give your suggestions a try.
 
 
Robert.


Msg#: 1287 *MODEM*
06-26-92 09:18:58
From: ROB ROSENHOUSE
  To: SYSOP (Rcvd)
Subj: UPGRADE
Hi Nathan, Can you verify my name on your upgrade list?  I am a sysop, and need
this chip at the earliest time frame.
 
Thank you, Rob Rosenhouse, 142 Speedwell Ave. - Apt 1, Morristown, NJ  07960
 


Msg#: 1694 *MODEM*
07-05-92 21:24:30
From: SYSOP
  To: ROB ROSENHOUSE (Rcvd)
Subj: REPLY TO MSG# 1287 (UPGRADE)
Rob, I have put your name on a list to be sure that it gets entered, but in the
mean time, please be sure to send in your registration card, and check back on
this board.  We are currently entering names into the system. The new ROMs will
be sent out automatically in mid-July. [Nathan]  Supra Technical Support


Msg#: 1699 *MODEM*
07-05-92 21:42:31
From: ROB ROSENHOUSE
  To: SYSOP
Subj: REPLY TO MSG# 1694 (UPGRADE)
Nathan, I hope the upgrades all go out at the same time.  I have figured out
that someone on your end typed in my name incorectly.  (or perhaps it was my
bad handwriting).  On this system, my warantee card was input under the name
"Rob Rosehouse (no 'n').  I hope I don't have to wait longer because of this
misunderstanding.
 
Thank you, Rob


Msg#: 1310 *MODEM*
06-26-92 21:24:18
From: ERNIE EVANUSH
  To: SYSOP (Rcvd)
Subj: WARRANTY CARDS
Just wondered if you could help me with a question.....I bought a Supra fax
modem v32bis and didnt get no warranty or registration cards with it....I guess
just a name and number on a piece of paper will do the job....will it..


Msg#: 1703 *MODEM*
07-05-92 22:34:06
From: SYSOP
  To: ERNIE EVANUSH (Rcvd)
Subj: REPLY TO MSG# 1310 (WARRANTY CARDS)
Ernie, You need to leave your name and address here, or mail it to us, and I
will send one to you. [Nathan]  Supra Technical Support


Msg#: 1934 *MODEM*
07-10-92 21:03:18
From: ERNIE EVANUSH
  To: SYSOP
Subj: REPLY TO MSG# 1703 (WARRANTY CARDS)
Ernie Evanush RR#3 Badger Corners Parry Sound Ontario Canada p2a2w9 This is the
name and address but I sent it to yous on a paper along with the serial Number
of my modem...you should get it any day..thanks...



Msg#: 1321 *MODEM*
06-27-92 00:51:17
From: GRAHAM BREEZE
  To: SYS OP
Subj: SUPRAFAX V.32BIS
I've just received my modem today. It was working fine for about two hours. I
left it to receive several faxes and when i came back I tried to log onto
several services that I'd logged onto earlier, however I'm unable to dial out.
I'm unable to get the modem to go off hook for either faxes or data
transmission. I've checked the line but the modem just doesn't seem to
recognize that a line is there, i.e No Carrier.I'm actually using a line that
is connected through it right now so pass through is o.k. We've tried two other
lines, and one other computer with no success. I've disabled all inits and have
reset the modem numerous times. All this and I'm trying to show others in the
networking group there are attractive alternatives to Hayes products. I need
help A.S.A.P. as I'm supposed to be presenting your product early next week.
Please feel free to contact mer via America Online, "Breeze2", or on my home
phone 1 408 733 6133. Thanks Graham Breeze


Msg#: 1329 *MODEM*
06-27-92 10:57:22
From: PAUL THEODOROPOULOS
  To: SYSOP (Rcvd)
Subj: WARRANTY DB AND BBS
two items:
 
first, my name is misspelled in your warranty database (i own a V32bis). the DB
has my name as Paul Theodorofoulos. The correct spelling is Theodoropoulos. I
am extremely forgiving when it comes to casual  misspelling of my last name (i
have to be!), but i trust you will  provide a prompt correction in the
database.
 
secondly, concerning this bbs: i've read all the discussion over the months
about the problems with line noise into your area. i've found that i can rarely
call in at 9600, mostly i must go 4800. this i think can only hurt supra's
reputation. i recently called Hayes (free 800 #) bbs. flawless 14.4k v42bis
connection every time. This reflects very highly upon Hayes.
 
i can't tell you how to run your business or bbs. but i can make one 
suggestion: there must be at least ONE employee of supra who lives in an area
served by a different CO. how difficult would it be to pay this person a small
amount monthly to have a PC crammed into a corner of their house that would
serve as the bbs? would that expense not be eminently worth it, to provide your
customers (and potential customers) with a node where they can really connect
at 14.4, and show off the suprafaxmodem v32bis as really ought to be seen? it
just strikes me as foolhardy to continue this bbs in a location where line
noise cannot be corrected or reduced. i am extremely pleased with my V32bis 
modem! i love it! i preach its virtues on usenet! i tell friends about! and i
can't tell anybody about this bbs because it is an *embarrassment*. i assess no
blame upon the fine tech support crew - in fact, i've posted on usenet how
deeply satisfied i was when my first v32bis was defective and i was shipped a
replacement overnight express, with a Fed Ex return envelope for the defective
one. Excellent support, by any measure.
 
please take this post for what it is - a constructive criticism.


Msg#: 1713 *MODEM*
07-05-92 23:29:29
From: SYSOP
  To: PAUL THEODOROPOULOS (Rcvd)
Subj: REPLY TO MSG# 1329 (WARRANTY DB AND BBS)
Paul, Your constructive criticism is appreciated.  It is a disadvantage to be
so far away from the central office and have such poor lines.  They are better
for some, and worse for others.  The advantage is that it will allow owners to
see the new ROM chips in action as they step down to deal with the line noise.
We are thinking over a couple of solutions to the problem just the same. 
[Nathan] Supra Technical Support


Msg#: 1772 *MODEM*
07-06-92 22:10:43
From: ANTHONY ROBERTS
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1713 (WARRANTY DB AND BBS)
Nathan, why don't you just get a DATA LINE. Seriously, why is it that I can
call here with my DUAL STANDARD, yet with the Supra, I can not manage a high
speed connection?


Msg#: 1793 *MODEM*
07-07-92 09:00:06
From: SYSOP
  To: ANTHONY ROBERTS (Rcvd)
Subj: REPLY TO MSG# 1772 (WARRANTY DB AND BBS)
A data line is one of the things that we are considering. [Nathan]  Surpa
Technical Support


Msg#: 1335 *MODEM*
06-27-92 14:47:11
From: JIM RYNDERS
  To: SYSOP (Rcvd)
Subj: REPLACEMENT MODEM/REGISTRATION CARDS
I recently received a new V.32bis modem through your replacement service. My
previous modem refused to auto-answer, so I sent it back. I've noticed that in
the warranty database, my name shows up with the old modem's serial number. I
assume this will be updated by Supra, as I did not receive a warranty card with
the new modem, but to be sure, I will post the new modem's serial number here,
along with my name and address. Please update your records accordingly, and
also please put me on your list for the new ROMS to be sent out in July. Thanks
very much.
        James A. Rynders
        Rt.1 9911 McCord Road
        Whitewater, WI 53190
        (414)473-3603 (home)
        (414)547-3355 (work)
        Serial number:14E015846


Msg#: 1714 *MODEM*
07-05-92 23:32:22
From: SYSOP
  To: JIM RYNDERS
Subj: REPLY TO MSG# 1335 (REPLACEMENT MODEM/REGISTRATION CARDS)
Jim, The most important thing is to have your registration card sent in.  We
will not look at the serial number to determine who gets future upgrades, and
the next ROM upgrade will be sent out automatically to all those who have sent
in their cards. [Nathan]  Supra Technical Support


Msg#: 1336 *MODEM*
06-27-92 16:09:38
From: LORENZO QUERAL
  To: TECH SUPPORT
Subj: V.32BIS FAX/MODEM
Since getting this modem a little over 1 week ago, it has been inconsistent in
hooking up with other v.32bis modems. If I issue the ATNS37=9 command, it will
hook-up reliably at 9600baud. 14000 is very inconsistent. There are also times
when I have a problem getting the modem to hang up. The BBS disconnects me
properly, but I'm left "off-hook". The hang-up command doesn't always work. I
must then turn off the modem, then turn it on again. Other times when I
initiate a call from QModem's dialing directory by highlighting the board I
wish to call then hitting the "enter" key, I hear the modem clicking, but gets
no dial tone. I hit "esc" , rehit "enter", then it usually works. At times, I
must do this 2 or 3 times. 3 phone calls to tech support have not been helpfull
at all. What is the problem with these things?? I know 2 other people with them
and they report similar problems. The last tech person I spoke with told me
that the new ROM upgrade will not be designed to address these problems, but
rather, OTHER problems that have surfaced. Unfortunately, the word getting
around about your modem is not all that good. If these problems that I'm having
are not soon addressed, I will be forced to consider returning this unit. This
equipment was supposed to make my on-line life more enjoyable, not FRUSTRATING!
By the way, at NO time did your tech people suggest ANY setting changes that
might alleviate my problems. I look forward to hearing from you. My regist.
card is not yet in your database, however my Serial # is 14e 017223.
 
                         >Lorenzo< Queral
                          3460 Michigan Ct.
                          Bethlehem, Pa. 18017
                          (215) 865-9790 voice


Msg#: 1348 *MODEM*
06-27-92 21:29:59
From: MARK WHITE
  To: LORENZO QUERAL (Rcvd)
Subj: REPLY TO MSG# 1336 (V.32BIS FAX/MODEM)
1.  All v32bis modems that are at a similar price point as ours are having
similar problems as they are based on either the Rockwell or the AT&T chipset.
Supra is the ONLY OEM using the Rockwell chipset which has imelmented the
optional feature of v32bis for initinating a baud change under adverse line
conditions, in fact we have licensed the code back to Rockwell so that other
OEMs will be using our code late this year.  All registred Supra owners will be
receiving this ROM mid-July.
 
2.  Connection problems at 14.4K are due to line noise.  Please see V32_Q&A.TXT
in the MODEM file area for more info on this.
 
3.  Problems with QModem.  Please see V32_Q&A.TXT for more info.  Several
different things can be causing your problem, most likely NOT the modem.  What
speed are you running the serial port at?  If above 19.2K this could be your
problem.  What type of machine are you using? What speed is it running at? Do
you have the 16450 or 16550 UART in your serial port.  The problem with the
modem hanging up, how is the program hanging up, does it toggle DTR or is it
sending +++ ATH?  If it is sending +++ ATH, then the problem is that the
programing is not waiting long enough after +++ to send the ATH to hangup the
modem.  The solution is to make it wait longer.  Generally programs will allow
you to specify the hangup string, generally pauses are indicated with the tilda
(~), throw a couple more in and it  will most likely fix the problem.  If the
program is toggleing DTR, then either the modem is not configured correctly, or
the time the program holds DTR low is to short.  You can tell the modem the
toggle time, but I do not remember what S register it is.
 
Mark - Supra Tech Support


Msg#: 1351 *MODEM*
06-27-92 22:28:21
From: ROBERT BARNHARDT
  To: MARK WHITE (Rcvd)
Subj: V.32BIS / USR DUAL
Hello...
 
Have had your v.32bis modem for a month, I guess, and I'm very happy with it. 
The only major problem that I've had is with connecting to some (not all) 
remote USR Dual Standards.  The problem is always the same:  the modems appear 
to negotiate v.32 or v.32bis, appropriately, but no CONNECT message is ever 
sent to my computer.  The modem's display seems to be correct; in other words, 
it seems to think it got it right.  On some occasions, I get a massive amount 
of (very speedy) garbage, but still no CONNECT message of any sort.
 
This is the only real problem I've had, apart from a few that are to be 
expected and are explainable.  Like, for example, the awful connect I got to 
your board before I called back with the modem restricted to 2400.  I could 
tell just from the speaker that there's a HUGE volume drop happening somewhere 
between my location and yours.
 
Are you aware of such a problem with USR Duals?  I'm aware that this might be a
problem with the Duals, not with your (my) Supra v.32bis, so that's why I'm not
foaming at the mouth like I should be doing...
 
Thanks for your attention; I'll call back in a couple of days and see what 
you've got to say.  Keep up the good work...
 
R. Barnhardt.



Msg#: 1476 *MODEM*
06-30-92 23:57:04
From: MARK WHITE
  To: ROBERT BARNHARDT (Rcvd)
Subj: REPLY TO MSG# 1351 (V.32BIS / USR DUAL)
Most likely this is due to line noise.  I highly suspect that the new rom that
we will be sending out mid-july will take care of your problem.
 
Mark - Supra Tech Support


Msg#: 1867 *MODEM*
07-08-92 23:25:52
From: ROBERT BARNHARDT
  To: MARK WHITE
Subj: REPLY TO MSG# 1476 (V.32BIS / USR DUAL)
Mark,
 
Great, glad to hear it.  Thanks for the assistance...
 
 
Robert.


Msg#: 1945 *MODEM*
07-11-92 07:53:45
From: RICK DE PINHO
  To: MARK WHITE
Subj: REPLY TO MSG# 1476 (V.32BIS / USR DUAL)
I've had the same problems with the Supra v.32....connencting to dual hst seems
to be a game of chance....it often negotiates a connection with the modem
showing a connection, but never lets the software know...sometimes u get
garbage as if u were not at the right speed.  It is a real problem because the
modem or software hangs up...suspect register 7 value timing out of sware
timeout.  I'm looking forward to ur new ROM ASAP so I can use this modemfor my
BBS....otherwise I'm still testing.  I am not in ur user database yet, but
would like u to make sure I'm added.  The card was sent in over 1 1/2 weeks
ago.  My Info:
                                Rick de Pinho
                                10 Fairview Place
                                Bloomfield, NJ 07003-4906
                                Arc Xchange BBS


Msg#: 1354 *MODEM*
06-27-92 23:33:47
From: ERNIE EVANUSH
  To: MARK WHITE (Rcvd)
Subj: WILDCAT BBS
Mark thanks for the info...got another one for you ..can you tell me how to set
my result codes in Wildcat BBS to work with Us Robotics 14400


Msg#: 1477 *MODEM*
06-30-92 23:59:23
From: MARK WHITE
  To: ERNIE EVANUSH (Rcvd)
Subj: REPLY TO MSG# 1354 (WILDCAT BBS)
I am sorry, but while I have looked briefly at the USR manual and done some
testing with the modem.  I do not have enough experience with it to suggest an
init string.
 
Mark - Supra TEch Support


Msg#: 1933 *MODEM*
07-10-92 21:01:02
From: ERNIE EVANUSH
  To: MARK WHITE
Subj: REPLY TO MSG# 1477 (WILDCAT BBS)
Thats Ok thanks anyways ...Im learning as I go its starting to come together...







/s




Msg#: 1355 *MODEM*
06-28-92 01:55:07
From: DONALD WATSON
  To: SYSOP (Rcvd)
Subj: PULSEDIALPROBLEM
Thanks for your note. I am glad that you fixed this ugly pulse dial problem on
the new modems that will be shippped. You told me, that I can send back my
modem to SUPRA, to get a new one. Well, I bought my modem from SUPRA in
Germany, so is it possible to send it back to them, instead of sending to the
USA? Please tell me, if this is possible and tell me what I should do, to get a
new modem as soon as possible from Supra Germany (with fixed dial problem of
course)!!! Thanks a lot to you. Donald


Msg#: 1719 *MODEM*
07-05-92 23:48:20
From: SYSOP
  To: DONALD WATSON
Subj: REPLY TO MSG# 1355 (PULSEDIALPROBLEM)
Donald, We talked about this on the phone.  Please let me know if you had any
problems exchanging the modem with Supra Germany, and how the new modem is
working: ei. it fixed the problem, or it didn't help.. Thank you. [Nathan]
Supra Technical Support


Msg#: 1358 *MODEM*
06-28-92 06:34:31
From: JORGE CARRILHO
  To: SYSOP (Rcvd)
Subj: MODEM PROBLEM
Hi! My name is jorge carrilho and i'm a supra dealer in portugal, i've been
selling supra modems for a few month now and i got two modems returned with the
following problem : When it starts to dial the number (in pulse mode) the modem
preforms a full reset (!)

Do you have any idea of what may cause this ? it's very weird because this only
happens sometimes...



Msg#: 1727 *MODEM*
07-06-92 08:19:30
From: SYSOP
  To: JORGE CARRILHO (Rcvd)
Subj: REPLY TO MSG# 1358 (MODEM PROBLEM)
Jorge, We have noticed this kind of pulse dialing problem in Europe.  Our newer
modems have a modification to the board, which should take care of the problem.
If you need, you can return these modems, and we will get some new ones to you.
Please leave a request here, or FAX/mail it to us, with your phone and FAX
number, and address.  You can bring it to my attention if you like. [Nathan]
Supra Technical Support


Msg#: 1852 *MODEM*
07-08-92 14:48:13
From: JORGE CARRILHO
  To: SYSOP
Subj: REPLY TO MSG# 1727 (MODEM PROBLEM)
Thanx! I'd like to return 2 SUPRAFAXMODEMS V32BIS then, please fax me or leave
me here the RMA #
My Fax/Voice Number is 351-1-4192432 Jorge Carrilho



Msg#: 1862 *MODEM*
07-08-92 20:41:53
From: ANTHONY ROBERTS
  To: JORGE CARRILHO
Subj: REPLY TO MSG# 1852 (MODEM PROBLEM)
I was told by Supra that the only way to get a refund on this modem is through
the retailer. Yet he tells me to get lost. Whats the deal on a refund on this
thing?
 
Supra, are you reading this?


Msg#: 1877 *MODEM*
07-09-92 08:43:04
From: SYSOP
  To: ANTHONY ROBERTS
Subj: REPLY TO MSG# 1862 (MODEM PROBLEM)
Anthony, You can get a return from Supra only if you bought it from Supra. 
[Nathan]  Supra Technical Support


Msg#: 1375 *MODEM*
06-28-92 19:51:40
From: PHILIP JACOBS
  To: SYSOP (Rcvd)
Subj: MODEMFAX INFO
Hi there... I have just purchased two Sup FAX modems which I am setting up for
a client.  Where can I find a complete set of docs for the AT commands and S
register settings that are not in the manual. I consisder this a mild annoyance
in as much as your modem appears to work great. Still haveing trouble with
FGAX. For example, i wish to know what is the meaningof %G? Is %C outmoded?
What is S110 register? thanks.  will be sending in restistrattion cards next
day or so to get in line for new ROM.



Msg#: 1739 *MODEM*
07-06-92 09:02:15
From: SYSOP
  To: PHILIP JACOBS
Subj: REPLY TO MSG# 1375 (MODEMFAX INFO)
The %G command is to enable or disable the autofall back signal.  %G0 turns it
off, and %G1 turns it on - which is how we send our modems as default.  AT
S110=0 causes a V.32 connection only, S110=1 enables V.32bis.  Both of these
commands are useful only on the V.32bis modem. [Nathan]  Surpa Technical
Support


Msg#: 1386 *MODEM*
06-29-92 08:50:24
From: DAVE GOBLE
  To: SYSOP (Rcvd)
Subj: SUPRA TO SUPRA
Need some help if you can.  I run an IBM BBS with my new SupraFax 14.4.  I have
one user who calls from a Mac with a Supra 2400 modem.  He connects but can get
no further.  He can connect fine with my old modem.  This is the only user I
know who has problems.
 
Is there anything special I should know about a SupraFaxModem 14.4 to a Supra
2400 modem hookup?
 
DaveG


Msg#: 1744 *MODEM*
07-06-92 09:27:36
From: SYSOP
  To: DAVE GOBLE
Subj: REPLY TO MSG# 1386 (SUPRA TO SUPRA)
Dave, Some people have found that turning MNP off will help connections with
2400 bps modems.  That is: AT &Q9.  I don't know why he would have problems
connecting using a Supra 2400.  Both modems should be set to factory default,
and then be modified from there, according to your needs. [Nathan]  Supra
Technical Support


Msg#: 1400 *MODEM*
06-29-92 10:37:35
From: ROSS TRACY
  To: ALL
Subj: 14.4K V.32BIS
Hello!    I just purchased I Supra 14.4k v.32bis and I can't for the life of me
get it to work with FrontDoor v2.02 and RemoteAccess v1.11+  .. it connects
EVERYONE at 19200 (the locked baud rate) regardless of their true rate... is it
in the init string?  If so can someone give me a foolproof one?! Thanks


Msg#: 1417 *MODEM*
06-29-92 20:29:14
From: JEFFREY R. BROIDO
  To: ALL
Subj: NEW ROM SET.
I just received the new ROM set and I thought you'd like my reactions. First,
the instructions were quite clear, though there was one contradiction involving
just when to throw out the old ROMs (not that I think discarding them is a good
idea, at least not just yet).  The new ones went in just fine and my power-up
self-test gave me the expected OK.  Still, there are a couple of problems.
First, I'm bothered by the fact that it seems as though the &Fx commands
restore more options than are listed, in the book and the new
"Important...Information" booklet supplied with the ROMs.  Specifically, I like
to set my touch tone duration to 50 ms (I'd prefer 44, the fastest that my
central office will tolerate, but 50 is fine).  I hate slow dialing.  Well,
with the old ROMs, I saved S11=50 in both nonvolitile memories, and I'm pretty
sure that this setting wasn't overlayed when I did a &F0, for example.  Well,
now, no matter which &F command I use, S11 is restored to 95ms.  Another
problem seemed to be a real show stopper.  I noticed that one of my
configurations (the one which was a modified &F0) had E1 and that I got two
characters echoed. I didn't have the problem (with the identical software) with
the other setup which had E1.  Setting the first one to E0 solved the problem,
and the modem echoed one character (as it shouldn't have).  I shrugged, but it
was a circumvention.  Well, I discovered that DCD was always high and, sure
enough, as you'd expect &C0 was also set.  So I set
 &C1 and, lo and behold, E0 now no longer echoes and E1 echoes one character
properly.  Let me know you can reproduce this.  Also, I still have problems
faxing, many more than I'd expect with a fax machine.  I await your advice.
Specifically, I can't get anywhere faxing to another identical modem and often
have trouble going to a real fax machine.


Msg#: 1420 *MODEM*
06-29-92 20:55:22
From: PHIL COLLINS
  To: SYSOP (Rcvd)
Subj: MODEM PROBLEMS
Well the problem I seem to be having is with the speaker on my modem ino longer
comes on I can Dial with no problem My serial number has changed due to the
fact that I returned my first modem to the dealer thatr I purchased it from
because it would no longer dial My present serial number is 007445




Msg#: 1805 *MODEM*
07-07-92 21:52:14
From: SYSOP
  To: PHIL COLLINS
Subj: REPLY TO MSG# 1420 (MODEM PROBLEMS)
Phil, It appears that your speaker has gone bad.  You need to contact Technical
Support so that we can repair that for you. [Nathan]  Supra Technical Support


Msg#: 1422 *MODEM*
06-29-92 21:12:07
From: JACK HELSER
  To: SYSOP (Rcvd)
Subj: WARRANTY CARD/ROM UPGRADE
I checked your Warranty Card information for my serial number, first and last
names. No luck. Please be certain you have my info on file for the ROM upgrade:
   Jack Helser
   14509 S.E. 262nd Street
   Kent, WA  98042
   s/n 14E001057
 
The modem has the v1.000-D ROM - with the D ROM, I can get a max connect of
7200bps with another Supra. Anything higher, and it drops carrier with a screen
flood of binary/hi-bit ascii characters. 
 
Your tech dept sent me a v1.200-C ROM, which has a max connect of 2400 with
another Supra. I have reinstalled the v1.000-D ROMs. 
 
Please be certain to send the ROM upgrade as soon as available. I've been
waiting since 3/30 or thereabouts - note that I turned in my warranty card the
day after I received the modem. It should certainly be in your database by now.
  
BTW, I can not connect here at greater than 7200bps either :^(. Hope the new
ROM fixes it - elsewise, I'll be calling for an RA number. L8R.


Msg#: 1807 *MODEM*
07-07-92 22:00:53
From: SYSOP
  To: JACK HELSER
Subj: REPLY TO MSG# 1422 (WARRANTY CARD/ROM UPGRADE)
Jack, We are currently entering the names on the database, so please feel free
to check in form time to time.  I have put your name on a list just to be sure
you get put on.  The new ROMs will be able to deal with noisy line conditions,
and stepping down - as this sounds like it's the case for you. If you have any
questions, please let me know. [Nathan]  Supra Technical Support


Msg#: 1428 *MODEM*
06-30-92 06:50:22
From: KERRY COLE
  To: SUPPORT
Subj: FAILURE TO TRAIN-GARBAGE
 SuprassI have a low Sn Supra (09xx).  I have NEVER vbeen able to connect with
a local BBS running an HST.  A friend (Bob Branstetter) hasa Supra and always
connects OK. When I try to connect, most of the time the modem won't train at
all.  If it ever does I then get garbage and nothing else.  I installed the "F"
EPROM thta were sent to me and tried the S110 setting to turn off bis, but
nothing changedI can't help but think I must have a problem with my modem if
Bob's works and mine doesn't.  The BBS number is 913-5875360, if you'd like to
call.


Msg#: 1454 *MODEM*
06-30-92 12:17:36
From: KEVIN WALKER
  To: SYSOP (Rcvd)
Subj: SUPRAFAXMODEM V.32BIS
Friends,
 
    I have had your SupraFaxModem v.32bis for a little over a week  now, and I
must admit, I am a little bit disturbed.
 
    I noticed immediately one problem -- the modem would not  connect at 14.4
or 12.  Not even with its own brand and kind.  I called Technical Support and
was told that my problem was "line  noise."  I am sorry, but I have been using
high speed modems long  enough that I know a line noise problem when I see it.
The lady's  next suggestion was that I change my 37 register to 9.  In effect,
making my 14.4 modem a 9600, when I paid the extra $40 for 14.4.
 
    I will not even discuss the second problem with the modem -- no  class 2
fax support -- because you have promised the EPROM upgrade  will fix it.
 
    My third problem is that the modem often doesn't even know at  what speed
it connected.  For instance, I call one BBS that I log on  at 4800, but the
modem most of the time tells me that I am logged on  at 2400.  Only twice did
it rightly say I was logged on at 4800.  On  another occasion, when I called an
exclusively 1200 node for GEnie,  and did in fact log on at 1200, my modem says
I am on at 2400.  On  still another occasion I logged onto a 2400 node, and my
modem said I  was on at 14.4, and GEnie was forced to drop carrier.
 
    Please tell me that ALL of these problems will be taken care of  with the
EPROM upgrade.
 
                                        ]/
                                        ]\evin Walker
                                        ph.(708)510-0577
                                        GEnie: DISCIPULUS
                                        CI$: 72070,3436


Msg#: 1814 *MODEM*
07-07-92 22:33:43
From: SYSOP
  To: KEVIN WALKER (Rcvd)
Subj: REPLY TO MSG# 1454 (SUPRAFAXMODEM V.32BIS)
Kevin, The modem is set by default to report the DTE speed of your software.
You can change that by issuing AT W2. The modem's display accurately reflects
the actual modem to modem connection.  There will be soem fine tuning with the
new ROM chips which will be sent this month.  They will improve the modems
ability to step down under noisy conditions, and generally improve the
performance of the modem.  What FAX software are you using?  We have been
shipping a chip set in our more recent modems that will work with FAX Class 2 -
If you will get back to me, then we can get this resolved.  If you have any
questions, please let me know. [Nathan]  Supra Technical Support


Msg#: 1840 *MODEM*
07-08-92 08:23:08
From: KEVIN WALKER
  To: SYSOP
Subj: REPLY TO MSG# 1814 (SUPRAFAXMODEM V.32BIS)
Nathan,
 
     It is irrelevent now.  The speaker on the modem is no longer working.  I
am going to have to call Supra and get an exchange.
 
                                         Kevin


Msg#: 1464 *MODEM*
06-30-92 15:59:38
From: MIKE HANEY
  To: SYSOP (Rcvd)
Subj: MY PREVIOUS MESSAGE TODAY
Nathan,  Did you receive (read) my message of this morning?  It would have been
about 1429 or so.  I see neither the message nor a reply.  It had to do with
not being able to set register S11, well rather that you can set it and it
makes no difference if you set it to anything other than 95 or not.  I am not
asking for an immediated fix if in fact something is wrong, I would like to
know if I am doing something wrong or in fact is this something that will be
fixed at a later date (soon I hope as this slow dialing is a real pain).
  
Mike Haney 1-800-426-1045, ext 6828


Msg#: 1467 *MODEM*
06-30-92 20:21:09
From: ALAN CLAVER
  To: SYSOP (Rcvd)
Subj: FAILURE TO CONNECT TO HST DS
I've read most of the mail concerning the problems with the SupraFax connecting
to various modems. In my case, it seems that my modem will connect fine to most
every type of modem EXCEPT the new HST DS (16.8K). I get the usual problem -
carrier reports CONNECT 14.4 and then nothing happens or else the modem sends
CONNECT and then lots of garbage from the V.42 handshake which never makes it.
 
I've also noticed that I see a "3" on the display - is this a code of some
sort?
 
Anyway, as someone else mentioned, the new ROM upgrade. Will this FIX! the
problem and let 14.4 connects happen or will it just cover over the problem by
downshifting the line speed to 9600 or lower until a connect happens.
 
BTW: The problem is most definitly NOT line noise - I'm calling through the
same phone exchange for both modems.
 
Also, I'm not happy to see my name NOT in the database. Here is the info so I
can be sure to get the new ROMS...
 
Alan Claver 426 Candlewood Drive, State College, PA 16803
 
All my calls to USR on the subject result in the same comment - the Rockwell
chips suck and they're not suprised at the trouble. They don't seem to answer
the comment that only the new HSTs don't connect. Anyway -- I curious -- to you
call other modems to test before you sell new models? I mean with all the
trouble everyone is having, it seems that it would have been obvious that your
modems are not ready yet for market.
 
Thanks for listing. 


Msg#: 1822 *MODEM*
07-07-92 22:50:31
From: SYSOP
  To: ALAN CLAVER
Subj: REPLY TO MSG# 1467 (FAILURE TO CONNECT TO HST DS)
Alan, Your name and address rings a distinct bell.  Did I talk to you on the
phone?  If the modem can not mantain a 14,400 negotiation, it is because the
connection is not good enough.  The '3' on the display indicates 300 baud,
which is an attempt by the modem to step down.  The new ROM chips have refined
the step down sequence.  By the way, I've put your name on a list to be sure
that it's entered, but please feel free to check back on this board. [Nathan]
Supra Technical Support


Msg#: 1469 *MODEM*
06-30-92 21:17:28
From: BRIAN NEALE
  To: SYSOP (Rcvd)
Subj: TELIX PROBLEM
I am using Telix 3.15 with the SupraFaxModem 14.4 External I am using the
factory defaults.  I am having a problem when dialing from the dialing
directory from Telix.  Many times, when I either carr. return on the dial
option or enter a 'DlK2IyHv<u6Z6IK</v{'  "d" for dial, the program just locks
up after revealing the dialing status box.  I have to reboot.  Also, sometimes
when it will dial and the modem I call is busy, Telix will attempt to cycle and
redial the number.  The modem appears to hang up but then it locks up too. Can
you provide me with the proper strings to enter into Telix to cause the program
to hang up when it gets a busy signal?  My cancel dial  string is ATM1H0.  The
hangup sting is ~~~+++~~~ATH0^M.  Since I dial  by entering the at commands in
the command mode manually and I can  connect successfully, I assume it is not a
com port or interrupt problem. On a separate note, I have had to connect to
this bbs using the command ATQ0s37=6n0 to connect at 2400.  If I don''t specify
anything special  and try to connect, this board answers, the modem indicates a
connection at 14.4, yet I get no responce on screen and I can't sign on.  My
terminal speed is set at 57600  in Telix.  Any help would be appreciated.  


Msg#: 1823 *MODEM*
07-07-92 22:56:31
From: SYSOP
  To: BRIAN NEALE
Subj: REPLY TO MSG# 1469 (TELIX PROBLEM)
Brian, You will have all sorts of strange problems like this if you set your
serial port speed too fast.  Try setting it to 19,200, until you're sure that
you've got your init string ironed out.  Make sure that your init string starts
with AT &F2 for IBM, and AT &F1 for MAC.   [Nathan]  Supra Technical Support


Msg#: 1472 *MODEM*
06-30-92 22:31:43
From: STEVEN MEYER
  To: MARK WHITE (Rcvd)
Subj: PROBLEMS W/V.32BIS
Since the last time I sent a message, I did some research. After a lot of 
fooling around with modems, here's what I have:
   
I have modem 1, one of your v.32bis, at my home. My colleague has modem 2, same
model, same ROMS (v1.200C), purchased
        from you in the same order, at his home. Another colleague has modem 3,
an ATI 9600/etc (v.32), at his home. We have access to modem 4, a second
9600/etc at a fourth location.
  
All of these locations are local, all have NeXT machines, all of the serial 
ports are set to 38400 (the highest supported), with hardware flow control. 
Unless otherwise noted, the v.32bis are set as AT&F2 leaves them, except for 
ATW1 to turn on error correction result codes and ATS0=1 to enable auto-
answer. 1)      I can _never_ connect to modems 2 or 3 above 2400, either 
        originating or answering.  Both leaving ATN1 and 
        setting ATN0S37=9 (or =8), I get one of the following:
  
        a)      a CARRIER 14400 (9600/4800) return code, with the panel
                display matching the given rate, and a few seconds
                later, the line drops, without any PROTOCOL or CONNECT
                returns.
  
        b)      a CARRIER 14400 (9600/4800) return code, with the panel
                display matching the given rate, a PROTOCOL:NONE, 
                a CONNECT 38400, about 1000 garbage characters,
                and the line drops.  Changing the serial line speed
                only changes the number after CONNECT, not the overall
                result.
   
If I use ATN0S37=6 to force 2400, I can connect consistently to both of them
with LAP-M and BTLZ, in either direction.  Never is there any indication of an
attempt at a speed change on the failures.
  
2)      With no setting changes from AT&F2, I can connect to modem 4
        consistently at 9600, with LAP-M/BTLZ, both directions.
  
3)      Modem 2, the other v.32bis, can connect consistently to both 
        of the ATIs, at 9600/LAP-M/BTLZ, with no setting change,
        both directions.
  
4)      I was able to  connect consistently to this BB at
        14400/LAP-M/BTLZ for awhile.(I don't know what you have 
        as a modem up there.) Once, it dropped to 12000, but I don't
        know if that occurred during or after the connection was made.
        Now I can't connect without going to 2400.
        (When I called to send this up, I got behavior 1b the
        first time I connected, then 1a, then 1a, at which point
        I switched.)
  
5)      When I took my modem to the same location as the other
        v.32bis (we have a spare NeXT there), we could get them to
        connect almost always at 14400 when mine called his, 
        and less than 10% of the time when his called mine,
        regardless of which machine had which modem.  Failures
        occurred in the same manner as 1) above.
 
Turning off result codes(ATQ1), as the manual suggests, has no effect.
 
It's easy to blame line noise, but the consistency of the problem makes me 
doubt that. 
 
Does all this suggest anything to you?  Is my modem slightly out of adjustment
or something?  I'd hate to have to try a more expensive modem, since the other
v.32bis seems to be working great, but 2400 is not an option for me, since I'm
getting news, mail and some large (1-5 Mbyte) files sent to me through the
other v.32bis, and I'll probably be going to SLIP soon. I'll probably call Tech
Support in a couple  of days if you have no ideas, but since the above
description is  pretty involved, I thought I'd get someone up there a hardcopy.
  
Steve Meyer BLaCKSMITH Inc. 703-524-6147 steve@blcksmth.com



Msg#: 1503 *MODEM*
07-01-92 08:23:01
From: KERRY COLE
  To: SYSOP (Rcvd)
Subj: MESSAGE 1428
RE:1428.  D I have a Modem problem????  Should I return it??  Will I get an
answer??





Msg#: 1513 *MODEM*
07-01-92 08:57:24
From: ARTHUR MOL
  To: NATHAN
Subj: MODEM PROBLEM
Hi Nathan,
 
You suggestion for the ATS37=9N0 had some result. The customer was able to
connect at 9600. It then dropped down to a 4800 bps connect.
 
My god.. I just read some messages on your system. You folks must become insain
from it. Glad to see that Holland isn't that big as the USA <grin>
 
Btw, how many modems were shipped until now?
 
Okay, thanks again for the help! The Owl's Nest Arthur Mol


Msg#: 1537 *MODEM*
07-01-92 16:23:04
From: MIKE HANEY
  To: SYSOP (Rcvd)
Subj: MY PREVIOUS MESSAGES REGARDING S11
Nathan et al, Have you read my previous messages regarding the S11 register?


Msg#: 1902 *MODEM*
07-10-92 08:24:06
From: SYSOP
  To: MIKE HANEY
Subj: REPLY TO MSG# 1537 (MY PREVIOUS MESSAGES REGARDING S11)
Mike, Yes, and there's a reply.  Be sure to set it between 50 and 255, setting
it out of this range causes the register to revert to the default of 95.  We'll
change this on future ROMs. [Nathan]  Supra Technical Support


Msg#: 1538 *MODEM*
07-01-92 16:45:31
From: KEVIN RICE
  To: TECH SUPPORT
Subj: FAX?
hi  just bought the new V.32 bis modemand love it.  The data half seems o be
working fine.  Just can"t get it to fax.  GPFax for the Amiga reports an error
113 right after connection, then hangs up.  When I recieve, it detects the
remotes fax's ID and baud rate, then reports an error and hangs up.  Will this
be corrected by the rom upgrade I'm reading about all over this board? Also the
default init sequence starts out AAT....  shouldn't there be only one A for the
AT command sequence?

my address for the ROM upgrade if that's the problem: Kevin J. Rice 3000 S.
16th St. Milwaukee, WI  53215-3725


Serial # 14e 014236

and tell the guys on the voice line to wake up.  it's either busy all the time,
or they don't answer after 30 rings....



Msg#: 1553 *MODEM*
07-01-92 22:02:01
From: URBAN LARSSON
  To: ROSS TRACY
Subj: INIT STRING
Ross, I saw your text about init string for FD 2.02. If the nice sysop's here
haven't answered your cry for help I would like to try to give an answer if I
may. I'm using FD 2.02 myself and it works OK as far as I can see.  Your
problem is probably that the modem reports the computer-modem speed. Try
setting W2 and S95=43. Then the modem reports the true carrier bps and all  
compression and error correcting protocols.    If it doesn't work leave me a
message here.  Also look at my message #742 for more info.
 
BTW I got rev 1.000-E in my modem.
                          
Hope this will help you a bit on the way.    
                                             
                                             
                                     Urban Larsson, Sweden
 



Msg#: 1556 *MODEM*
07-02-92 00:05:06
From: KEN KREBS
  To: SYSOP (Rcvd)
Subj: REGISTRATION
I haven't seen my name in the database yet and I am somewhat concerned.  I
really would like the July 15th ROMs without any difficulties...
 
Here's my address:
 
Ken Krebs 4120 Ashgrove Way Sacramento, CA 95826 Model: SupraFaxModem v.32bis 
Serial: 14E 000921


Msg#: 1911 *MODEM*
07-10-92 08:50:35
From: SYSOP
  To: KEN KREBS (Rcvd)
Subj: REPLY TO MSG# 1556 (REGISTRATION)
Ken, Please fell free to check in form time to time.  We are currently entering
names into the database - which takes some time.  Your name is also on my
'backup' list. [Nathan]  Supra Technical Support


Msg#: 1936 *MODEM*
07-11-92 00:24:31
From: KEN KREBS
  To: SYSOP
Subj: REPLY TO MSG# 1911 (REGISTRATION)
Thanks, Nathan.  I just want to be sure that I don't miss the first shipment of
the ROMs.  I like to have the most up to date ones!


Msg#: 1558 *MODEM*
07-02-92 00:50:38
From: PAUL THEODOROPOULOS
  To: SYSOP (Rcvd)
Subj: DATABASE
PLEASE update your warranty registration card database to reflect the CORRECT
spelling of my name: it is Theodoropoulos, not Theodorofoulos.
  
this is my second request. i will be greatly displeased if my ROM update is
delayed because of this typographical error.
 
thank you, paul


Msg#: 1913 *MODEM*
07-10-92 08:58:36
From: SYSOP
  To: PAUL THEODOROPOULOS
Subj: REPLY TO MSG# 1558 (DATABASE)
Paul, I'm sure it's just a typo in our database, but I'll tell the person in
charge to have it changed. [Nathan]  Supra Technical Support


Msg#: 1579 *MODEM*
07-02-92 10:27:09
From: DAVE CHRISTIE
  To: ALL
Subj: SUPRA V32BIS & FRONTDOOR 2.02
 Hello.
    I just got my modem a couple weeks ago, and since I have decided to 
 install Frontdoor on my BBS.  The Modem doesnt seem to want to cooperater 
 with FD.  The String I was using in my BBS (Spitfire), works fine in the 
 BBS but doesnt work in Frontdoor.  Do you have any advice?
   Also, if you know anyone using thier Supra V32bis in Frontdoor could you 
 direct me towards them.  I really want to get this up and going.
  
                             Thanks
                             Dave Christie
                             Sysop Alpha-Omega BBS
                             417-833-5651
                             CircuitNET Node 417002
                             FidoNET soon (If I can get FD to work).
 






Msg#: 1582 *MODEM*
07-02-92 13:23:59
From: DAVE KALWISHKY
  To: SYSOP
Subj: FIXED
Nathan, my Auto Answer problem was solved, I had a faulty  serial cable..
               -=> Dave <=-



Msg#: 1589 *MODEM*
07-02-92 17:01:45
From: JAMES MATTHEWS
  To: ALL
Subj: MNP 10/14.4BPS
To: All users/purchasers of the Supra V.32bis modem.
 
According to messages posted here, Supra Corporation is telling you that MNP 10
will only be available as an optional upgrade in the future. Don't accept that
for a minute. As an attorney active in consumer rights issues,  I can assure
you that you have an incredibly strong case against this company to deliver
what it promised you when you purchased your modem.
 
Not only did the literature (of which I have a copy) describing the features  
of the V.32bis modem promise MNP 10, the modem itself has lettering on the  
front of the faceplate stating:
 
       "14,400 bps FAX - v.32bis Data - V.42bis - MNP 2-5 & 10" 
     
Any court in this country will rule in your favor. Supra Corporation will   
have to implement MNP 10 free-of-charge to those owning a Supra Fax modem with
the above on the faceplate. To not do so is a gross violation of the  law, and
something the Federal Trade Commission would like to know about. 
 
So, even if Supra has now deleted it from their current printed literature,  
those of you owning a Supra Fax modem with the above on the faceplate would  be
entitled to receive those features free-of-charge, or Supra Corporation  would
ultimately be held liable. In cases of deceptive conduct, such as  false
advertising, both compensatory and punitive damages can be recovered,  so it
could be very costly for Supra Corporation.
 
While I am not suggesting legal action at this time, this situation is  exactly
where a class action lawsuit comes into play. Consumers can  pool their
resources against the manufactuer for not delivering what was  advertised. The
cost of litigation is spread out, making legal action   practical for a $300
product which failed to deliver what was promised.  With the thousands of
purchasers out there, a class action lawsuit is  the practical way to settle
this matter if legal action becomes necessary.
 
One further note... a product has to be fit for its intended purpose.  You can
return a product if it does not do what it was advertised to do.  Therefore, if
you cannot get the modem to work at 14.4bps and you purchased  the modem for
that purpose, and were led to believe the product would work at  that speed,
take it back immediately and demand your money back. If the  retailer gives you
a hard time, take him to small claims court. 
 
Any reasonable person would expect a product designed to communicate at 14.4 to
be able to do just that. The defense of "noisy phone lines" doesn't  hold up
because US Robotics modems can reliable communicate over the same  "noisy"
phone lines without error. If the Supra modem cannot communicate  over these
same phone lines, it suggests a badly designed product not able to  perform as
advertised, and therefore not fit for its intended purpose.  If the messages on
this BBS are any indication, there are severe problems  with the Supra Fax
modem. If the ROM update fixes the problem by initiating  fallback, the user
still is not getting communication at 14.4bps, which I  trust is why a lot of
you bought the modem in the first place.
 
 




Msg#: 1667 *MODEM*
07-05-92 11:21:54
From: PETER C. KRUPP
  To: JAMES MATTHEWS
Subj: REPLY TO MSG# 1589 (MNP 10/14.4BPS)
MNP 10 was one of the principal reasons I purchased the Supra v.32bis over its
competitors. 


Msg#: 1596 *MODEM*
07-02-92 20:48:49
From: STEVEN MEYER
  To: MARK WHITE (Rcvd)
Subj: V.32BIS PROBLEMS
Well, I guess I'll wait for the new ROMS, since you seem so sure it'll help.  I
should point out, however, that neither changing the serial speed to 19200 (or
9600) nor AT\N accomplished anything for me, and I'm still unconvinced that
line noise is the problem.
  
If the ROMS don't work out, you'll be hearing from me.
 
Steve Meyer


Msg#: 1597 *MODEM*
07-02-92 20:51:44
From: FRED BECKMAN
  To: MARK WHITE (Rcvd)
Subj: 32BIS ROM
Mark,
 My name is not in the DB. I left you an E-Mail message. Fred


Msg#: 1598 *MODEM*
07-02-92 20:59:39
From: FRED BECKMAN
  To: MARK WHITE (Rcvd)
Subj: DB
Mark,
 In case the E-mail goes awray here is the information for the Supra v.32bis
modem. Serial number 002240.
 Fred Beckman
 1795 Latham Street
 Mountain View, CA 94041


Msg#: 1604 *MODEM*
07-03-92 00:47:56
From: PAUL THEODOROPOULOS
  To: ALL
Subj: JAMES MATTHEWS POST
hmmm. i wonder how long James' post will last before being deleted....


Msg#: 1608 *MODEM*
07-03-92 04:03:11
From: TOBY
  To: MICHAEL L. LEE (Rcvd)
Subj: 14.4 PROBLEM.
Does anyone have strings for the Qmodem 5.0? I can not loggon right at 14.4 at
many boards. Ex. this one. I cannot log on unless if I use at&f2 ns37=9. if I
use the 14.4 one, ns37=11, it will not work. Please let me have a string that
will allow me to log on to all the bbs(modem) with no problem.




Msg#: 1871 *MODEM*
07-09-92 04:51:29
From: MICHAEL L. LEE
  To: TOBY
Subj: REPLY TO MSG# 1608 (14.4 PROBLEM.)
Hello, Toby!  I just use the modem command string that is included in the
Qmodem 5.0 modem deffinition file....I believe it is AT&F2, just like what
Supra recommends in their manual.  Some boards have their modems set up wrong
and this can result in callers not connecting at advertised speeds.  I have had
no problems with the Supra modem I have in connecting with other boards.
Though I must admit there aren't many boards in my calling area that are
currently set up for 14.4 connection.  Most are set up for 9600 with a
throughput ranging from 19200 to 38400.  Don't always assume that the problem
is at your end.  For example, I was testing a new windows shareware comm
program (MicroLink) that only allows connection at 1200.  I connected to the
BBS I run for the FAA at 1200 with no problem but couldn't connect with another
BBS at the identical speed even though the SysOp said he had set up the modem
to connect at 2400 or 1200.  I have noticed that the Supra sometimes takes a
lot of time to establish a connection so I've increased the time allowed for
connection in Qmodem.  You can download the latest modem deffinition file from
either the MSI home board or the Forbin Project board.  I have never attempted
to change the "S" registers.  Everything works just fine from my standpoint.  I
hope this will help....
Mike ;-)


Msg#: 1613 *MODEM*
07-03-92 07:41:09
From: JUAN DAY
  To: SUPRA
Subj: VOICE
Just wondering what the status of the voice module is, and if it will be on
time (3rd quarter), what is the projected $$ for this UG. Looking forward to
this feature..


Msg#: 1616 *MODEM*
07-03-92 11:13:46
From: PETE HESS
  To: SYSOP
Subj: NEW MODEM..
I just received my new modem a couple of days ago and here's the problems I'm
having..  First, no one answers the tech. support number very often..  Second:
I run Genesis Deluxe and and having a lot of trouble with this modem..  My
300-2400 settings have to be locked at 19200 for my users to even see
anything..  And when it's locked, if a long screen of code comes up it prints
so much of it and just falters away (They get garbage)..  I thought it might be
my serial port because I was running a 16450 UART, but I purchased a 16550 UART
card with 16K buffer and still no different..  Third:  There appears to be some
misprints or maybe codes the modem is sending that Supra's not telling us..  In
the manual it say's you should get a 9-12 then 16-18 for result codes, so where
did my result code 15 come from??  It confused me and my BBS cause I thought I
was seeing things!!
 
  And lastly:   I have noticed on several occasions where the led display would
dissappear and show 1 little dot in the upper left hand corner of the display..
I hope this isn't normal.. 
 
  See ya'!!!
    Pete Hess -+- SysOp Reality Alterations (609) 391-9364


Msg#: 1619 *MODEM*
07-03-92 12:13:25
From: BRIAN HUDSON
  To: MARK WHITE (Rcvd)
Subj: MODEM WON'T GO "ON HOOK"
..
.. Hi, Mark..
.. I'm one of your modem owners, through the SYSOP plan.  After installing the
v.32bis on my system, I've noticed a very perplexing problem.
.. As long as power is supplied to the modem, it stays "off hook".  I can find
no software command that puts it back "on hook".  I have reset the
configuration to the factory specs (&f2), and the problem persists.
.. I've only been able to use the modem by disconnecting the phone line
manually, and dialing soon after re-connecting it. 
.. Otherwise, the thing's pretty smooth.  I've connected at 12,000 with no
problem, and all of the bells and whistles seem to be working.  The thing's
cute, too..
.. Thanks in advance for your assistance.  I'll continue to call the tech
support number, but if you can offer any assistance:
.. Brian Hudson Sysop, The Penguin's Nest BBS [804] 525-4126 (currently USR
2400) Voice, [804] 525-4221 RES
..     [804] 846-2516 OFC
..     [804] 522-9781 FAX (not my modem, unfortunately)


Msg#: 1679 *MODEM*
07-05-92 17:18:28
From: MARK WHITE
  To: BRIAN HUDSON
Subj: REPLY TO MSG# 1619 (MODEM WON'T GO "ON HOOK")
It sounds like a problem with the modem.  You need to exchange it with the
dealer, or send it back to us for repair.
 
Mark - Supra Tech Support


Msg#: 1623 *MODEM*
07-03-92 18:13:56
From: BARRY MOORE
  To: SYSOP
Subj: SPEAKER
 Hi,  I bought the v32bis modem and I was wondering if there is any way I can
get some sound out of the speaker again? I had sound at first but there isn't
any at all now. Even when the sound was working I had real tinny sound... I do
like to hear if there is a busy signal when calling BBS's...  Could you give me
some advise on what to do without having to send the modem back just for a
speaker?
   Thanks for any help!
    Barry Moore


Msg#: 1635 *MODEM*
07-04-92 09:26:20
From: GLEN ESSMAN
  To: BARRY MOORE
Subj: REPLY TO MSG# 1623 (SPEAKER)
Your speaker has broken.That happened to me.Call supra and return it!!


Msg#: 1632 *MODEM*
07-04-92 07:55:09
From: JESPER KOCK
  To: SYSOP
Subj: SUPRAFAXMODEM V32BIS
Hello.My name is Jesper Kock and im calling from Sweden.Expencive YES :-) I
have a few questions about your Supra Faxmodem 14400 V32bis. I have a textfile
here with a SysOp offer.You sell The V32bis mode (14400) for $ 249.50 for
SysOps.. Is this offer still availible.?? And is it possible for me as a SysOp
in Europe to order it from you..??? In that cse i will fax you my order as soon
as i got answer on this letter. Kind Reegards Jesper Kock SysOp on
K.O.C.K.E.N.S BBS +4646250256 Sweden.


Msg#: 1638 *MODEM*
07-04-92 10:06:21
From: STEVE PEPIN
  To: SYSOP
Subj: ROM UPGRADE
I've been patient through several stories of just when the new ROMs will be
available.  The latest one is mid July (the 19th, I think).  All this is good
and fine, but, can you put my name on an expidite list?  I run a major BBS in
my area (2.8 GIGs) and am having problems with people dialing in at 2400.  They
get screen junk in ANSI menus (it's not line noise, or a speed problem as I had
first thought.  It's very repeatable and happens in the same place, and puts
out the same garbage every time).  I'm hoping that this upgrade will help.
 
Trying to keep the faith...
 
                             Steve Pepin


Msg#: 1683 *MODEM*
07-05-92 20:04:19
From: MARK WHITE
  To: STEVE PEPIN
Subj: REPLY TO MSG# 1638 (ROM UPGRADE)
There has NOT been a change in our story of when the new roms would be
available.  We stated that by the end of May we would have a rom to all those
who had a problem with fax software.  This was off by a week, we continued to
work on several new features and enhancements.  We then announced the mid-July
date for this newer ROM and that it would be sent to ALL registeted owners.
 
Mark - Supra Tech Support


Msg#: 1651 *MODEM*
07-04-92 16:27:34
From: CHRISTOPHER CALHOUN
  To: ANTHONY GREGG ROBERTS
Subj: USR'S "UPGRADE"
The Machine BBS bought one of those horrid USR dual-standards (closely
describes 'double-standard' don't ya think? 8P hehe.. nasty.. they sent him
their out-dated DS modem (as they always do on the sysop deal) and when the
newer duals came out the next week, he called for an upgrade, the sales rep.
told him no problem- just send them another $400 and they will send him the new
modem.. what a deal! 
 
here's another tidbit.. popular dogma says you cannot connect to a USR modem at
anything more than 2400/arq. this is only true if the person on the other end
has one of the VERY ANCIENT (we are talking several years ago) 19200 HST's.. US
Robotics has come out with a new modem, faster than their 14.4, called a
16.8... this- contrary to popular dogma (i like using that phrase) is only a
revised HST.. it is basically an overpriced peice of non-standard junk for the
mis-informed to dribble over. the supra's have a much better offer, price, and
durability. not to mention a smaller footprint and a sturdier case! i love my
supra's led's but the green display letters just cant be beat! i can tell at a
glance exactly what is going on with the modem no matter what.. great stuff.. i
have several files on my bbs, and have had several debates- we have all
concluded that the HST is dead, and that it will only be a matter of time
before the duals are next! maybe us robotics had a nifty idea. but it just
didnt work! hehe.


Msg#: 1775 *MODEM*
07-06-92 22:23:57
From: ANTHONY ROBERTS
  To: CHRISTOPHER CALHOUN
Subj: REPLY TO MSG# 1651 (USR'S "UPGRADE")
Well, heheh, contrary to POPULAR DOGMA, the SUpra will not even manage a high
speed connect with the board thats RUN BY THE COMPANY THAT DEVELOPS
IT...perhaps they should use a US ROBOTICS... I am using the Supra piece of
junk right now and I AM ON HERE AT 2400 STINKIN BAUD...and for this I paid the
price of 14.4....RIDICULOUS...


Msg#: 1781 *MODEM*
07-06-92 23:39:35
From: JOE QUILICI
  To: ANTHONY ROBERTS (Rcvd)
Subj: REPLY TO MSG# 1775 (USR'S "UPGRADE")
I have to usually downshift my Supra v.32bis/FAX to 9600 or below...  sometimes
9600 doesn't even work, so I just dial in at 2400. 


Msg#: 1654 *MODEM*
07-04-92 17:19:16
From: SCOTT MYERS
  To: SYSOP
Subj: LOGOFF TE/RE ERRORS
I have recenly purchased a Suprs fax Modem.  I has V.32bis. i have experienced
errors when I log off BBS's.  I get TE and RE errors on the modem.  It
sometimes drops me to as low as 300 baud but still won't log me off.  I then
have to send hang up code twice to get it to hang up.  Any I dea what tihe
problem could be?  I have a 286 machine without the 16550 UART.  I have the
16450 UART.  I am runnongve the 16450 UART.  I am running Qmodem 4.2F.I am also
running a Wildcat! BBS but I have had no problems there yet.  downloading and
uploading are ok with both the BBS and terminal.  HELP!  Scott Myers


Msg#: 1657 *MODEM*
07-04-92 19:25:35
From: DAVID CARDELL
  To: SUPRA
Subj: V32BIS
I am having trouble logging on to the supra board with my supra

 

fax modem v32bis.  I had to use my av atex 2400 to log on.  Some times when I
call my computer just locks up and I have to reboot to get it running again.
some times when I call your board it just hangs up as soon as your modem
answers. I do not have this problem with other boards.  I can log on to other
boards at 9600 ok but yours is the only one i have hofound that has 14400.  I
was abnle to log on once with the v32bis modem.  I usually get up to where I am
supposed to enter my name at sign on and the modem then shows CD RE TE !$$ !@)
that is CD RE TE 144 and 120 and then the computer preeses up.  It has also
done this while just dialing.  I am using telix on a 386 33 DX with 8 Meg ram.
Do I under stand your opening message that e there is a new rom comming later
this month and will that fix my problem?


Msg#: 1685 *MODEM*
07-05-92 20:12:36
From: MARK WHITE
  To: DAVID CARDELL
Subj: REPLY TO MSG# 1657 (V32BIS)
That is correct, the new rom will possibliy take care of your problem.  Your
problem could also be due to several other problems.  Please dled the file
V32_Q&A.TXT in the MODEM section for more info of possible solutions.
 
Mark - Supra Tech Support


Msg#: 1665 *MODEM*
07-05-92 00:16:03
From: TONY CHAN
  To: SYSOP
Subj: ROM UPGRADE
Please add my name to the upgrade rom list also.   Because I have just recently
moved, please sent it to my new address.  If possible, please correct the
address on my registeration card file also.  Thank you for your help.
   NEW ADDRESS:
                     Tony Chan
                     14924 SE 119th AVE.
                     Clackamas, OR  97015


Msg#: 1666 *MODEM*
07-05-92 07:57:06
From: PATTI IRWIN
  To: ALL
Subj: LINE NOISE
If you feel your modem isn't performing up to snuff' and you feel line noise is
a bad reason here's something I would recommed.. Have someone with anohter
v.32bis or v.32 modem come over and use their modem and call the boards you
usually have trouble getting on..  See what bps and cps rate you are getting,
how relaible it the connection is and then you can figure out if the Supra is
performing well or not.. I'm probably going to do this some time just to see
how the Supra compares to the Zoom (I have heard rave reviews) and just see if
the Supra is up to snuff..  I like the supra and that the company is sending
out a free upgrade by mid-July (I sure hope this date is set in stone unlike
the modem ship dates)... But if the Zoom does really outperform I may have to
re-think it.. (I hope not t!)_


Msg#: 1686 *MODEM*
07-05-92 20:15:59
From: MARK WHITE
  To: PATTI IRWIN (Rcvd)
Subj: REPLY TO MSG# 1666 (LINE NOISE)
If you are talking about the Zoom 14VFX, then no, it has the same problems.  It
uses the same Rockwell chipset and if you look on CIS, you will see that they
are having as bad, if not worse problems.  Plus our new rom will have several
features that their will not.  I am just about done with our feature list for
the new rom.  Look for it in the next few days.
  
Mark - Supra Tech Support


Msg#: 1774 *MODEM*
07-06-92 22:20:29
From: ANTHONY ROBERTS
  To: PATTI IRWIN (Rcvd)
Subj: REPLY TO MSG# 1666 (LINE NOISE)
PAtti, if you REALLY want to compare the Supra to a good modem, compare it to a
USR Dual Standard or a Hayles Ultra. I used to have a USR, and believe me, all
this crap about line noise SOUNDS like precisely that...CRAP. I didn't have
NEARLY as much trouble connecting as I do now with this SUPRA. I called out a
lot more with the USR as well. I'd LOVE to hear from someone using a USR, tell
me if YOU can connect with this board...and if you have a Supra, call my board
and try to connect...615-521-7986.... 
 
I double dare ya to connect with the Supra... 
 
If I sound bitter, I AM. 
 
Supratech, do you guys have the new ROM in the modem that runs THIS BBS? IF SO,
then why am I still unable to connect at 14.4?? PLEASE ANSWER THIS...YOUR
CONTINUED SILENCE IS ONLY INCRIMINATING....


Msg#: 1794 *MODEM*
07-07-92 09:02:14
From: SYSOP
  To: ANTHONY ROBERTS (Rcvd)
Subj: REPLY TO MSG# 1774 (LINE NOISE)
Anthony, You can not connect here above 12,00 because of line noise.  If you
think that USR is better, then I don't understan why you're leaving so many
messages here. [Nathan]  Supra Technical Support


Msg#: 1826 *MODEM*
07-08-92 00:52:15
From: ELVIN EMERY
  To: SYSOP
Subj: REPLY TO MSG# 1794 (LINE NOISE)
   From the messages that I have read it seems that the USR HST modem does
handel line noise better than .32bis .  I do not think that it is the Supra
that has problems but you are comp. apples and oranges.  The HST is a good
modem but I did not have the $$$ to spend so I could call 5 or 6 more boards
that have the same stuff on them as a local BBS in my area does.
 
  bye Elvin E. Emery
--=>ZarDoZ<=--
(1:147/2020.1)


Msg#: 1849 *MODEM*
07-08-92 13:10:42
From: ANTHONY ROBERTS
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1794 (LINE NOISE)
Because I am miffed at having spent $350 on a modem that, apparently, I am
stuck with. 
 
If anyone out there has a USR Dual or a Hayes Ultra, or any other v.32 modem,
why not try this. Call this board with THAT modem, and see if you can
connect....
 
Perhaps the Supra is not as good at filtering the line noise. Or has ther been
a spontaneous degeneration of the phone lines, concomitant with my purchas of a
Supra Modem...??? Like I said, I NEVER had this much trouble with line noise. I
am having Bell come out to my home tomorrow to check my lines. Should this turn
out to be a line noise problem on my end (which I sincerely hope is the case),
you have my humble apology. If however my lines are alright, then how can you
explain the trouble I'm having on other boards? Want a list of some of the BBS'
I can NOT connect to? In case anyone else out there is dropping dimes like mad,
as I am , just to see what the heck is going on with this modem, here are a few
numbers ya might wanna try... 703-322-2529 - The Outer Limits - he has a Supra
14.4 - I RARELY connect with him at 14.4 or 96. 510-770-0527 - Media Vision -
same thing here, although its generally more reliable. 615-690-5467 - Volunteer
BBS - local to me, I never have any problem. He IS using a Dual Standard,
howver...
 
Also, I suggest you all start keeping a list of the boards you can connect with
at high speed. I'll wager that there is a pattern here, although you may not
have noticed it yet. It is probably not the area code, or even whether or not
its local or long distance. I'll wager that the boards you can consistently
connect with are running Hayes or Duals.... Has anyone else noticed this? 
 
I'd like to hear some feedback on this theory...call my board at 615-521-7986.
Its NOT running at 14.4, so don't worry about connecting at 2400...I had to
disconnect the 14.4 because it was causing too many problems... as it is right
now, its just a very expensive paper weight.
 


Msg#: 1854 *MODEM*
07-08-92 15:55:37
From: PETE HESS
  To: ANTHONY ROBERTS (Rcvd)
Subj: REPLY TO MSG# 1849 (LINE NOISE)
Anthony, I can understand where your coming from..  I live in an area where the
line noise gets the best of everyone around..  However, my Supra will connect
at 14.4 to most v.32bis modems I have encountered.  Except a few problems that
I'm having w/ my BBS - which I might add I have discovered it to be the fault
of my BBS software and NOT the modem - everything is working fine.. 
  
  Anyways, my point is..  For the money you can't beat it..  I went through it
with Compucom and ended up getting screwed.  I think we all got a fair deal
with the Supra's SysOp Deal - However I want to interject that the fax portion
of my modem does seem to be having some problems..
 
  Anyways..   See ya'.. And Good Luck!!


Msg#: 1856 *MODEM*
07-08-92 16:57:35
From: BEERY MILLER
  To: ANTHONY ROBERTS (Rcvd)
Subj: REPLY TO MSG# 1849 (LINE NOISE)
I too am appearing to be having line noise.  The phone company checked my lines
today and they were clean.  I've yet to connect to a local HST DS modem at
anything above 2400 baud.  Only on Supra's board, can I  connect at anything
higher.  SOunds like it can't be line noise in that case.......
 
What do we do, as our company was fixing to buy several Supra's for the
secretaries/bosses to send info at high rate, but with this current "garbage" I
am seeing, I can no longer recommend this modem.
 
Help!!!!!


Msg#: 1861 *MODEM*
07-08-92 20:39:37
From: ANTHONY ROBERTS
  To: BEERY MILLER (Rcvd)
Subj: REPLY TO MSG# 1856 (LINE NOISE)
This is really getting bizarre. Supra claims that this board has bad line
noise. I suggested to them over a month ago to get a data line. They "are
looking into it". I have a friend who lives 15 minutes from my house. He says
he can connect to the Supra BBS FINE...(John, are you reading this?) I call
here and NEVER get a high speed connect. The modems just ping-pong negotiating
and NEVER hit. I'd really like to get to the bottom of this, becuase I am about
to purchase another hs modem, and even though USR has a really SUCKY way of
handling sysop orders..the modem seems FAR more reliable...can someone who
knows the tech side of these little beasts provide some insight as to why USR
might be able to handle line noise better?


Msg#: 1876 *MODEM*
07-09-92 08:41:14
From: SYSOP
  To: BEERY MILLER (Rcvd)
Subj: REPLY TO MSG# 1856 (LINE NOISE)
Beery, You can not connect to a dual standard unless that modem has its V.32bis
enabled.  Are you sure it's a DS?  If it's not, then the highest speed at which
you can connect to it is 2400. [Nathan] Supra Technical Support


Msg#: 1895 *MODEM*
07-09-92 18:28:49
From: BEERY MILLER
  To: ANTHONY ROBERTS
Subj: REPLY TO MSG# 1861 (LINE NOISE)
Anthony, I have no problems connecting on this bbs at 14400, v.32b/v.42b. for a
full 57600 locked port. When calling a HST DS modem, no go at high speeds.  I
suspect that people are having chips high and low out of specification.  It
could be poor quality control on Supra or their distributors............... 
Later


Msg#: 1921 *MODEM*
07-10-92 11:35:15
From: JIM BROSSARD
  To: ANTHONY ROBERTS
Subj: REPLY TO MSG# 1861 (LINE NOISE)
I'm pretty sure that the USR DS modems can initiate a fall back request.
Currently, the Supra modem can't initiate a fall back request. However, Supra
says this  feature will be in the ROM upgrade.


Msg#: 1721 *MODEM*
07-06-92 02:09:09
From: JESPER KOCK
  To: SYSOP
Subj: ANSWER
You havent answerd my former letter..Please do.


Msg#: 1757 *MODEM*
07-06-92 09:58:57
From: TIM RUSH
  To: SYSOP
Subj: 14400 DISCONNECTS
I have tried several setup configurations on the modem, yet almost every time I
connect with another modem at 14400 I have difficulty disconnecting. Usually, I
get an 'RE' followed by a 'TE' then a 45 second pause before the modem resets
again.  This is causing problems with my bulletin board, as I get reset errors
that cause the board to kick off and drop to dos. When that happens I might as
well not have it up at all.  Got any idea what registers or settings I need to
force a clean restt from 14400 or faster reaction from the modem?

  Tim Rush



Msg#: 1771 *MODEM*
07-06-92 22:08:10
From: ANTHONY ROBERTS
  To: SUPRA
Subj: WHATS THE DEAL
Quite frankly, I am still at a loss as to why I am having so many probkems
connecting with this 14.4 Supra. You say its line noise. Yet, when I was using
my HST I called all over the country, even over seas, and NEVER had these kinds
of problems with line noise. I am really leaning towards the USR for my BBS
now, since i need to purchase 4 high speed modems in the next few weeks for the
new lines I am adding. I would really like to give your product a chance. Since
it is already the 7th of July, and, I would assume, you guys MUST have the new
"bug-fixed" ROMS in the modem that you are using to run this BBS, and I'm also
assuming that since your reputation is riding on the way that this BBS handles
calls, you have probably already GOT a data line from your local TELCO, then
what is the problem with the high speed connect here? Please tell me something
to instill some confidence in your products..... Otherwise, I will be one of
the many people who go with USR or Hayes. We need reliable connections, and
this just doesn't cut the mustard....
 
AND PLEASE RESPOND...thats another thing...USR and HAYES have GREAT customer
support... If you want to compete with them, perhaps you should try to address
some of these problems in a timely manner...


Msg#: 1792 *MODEM*
07-07-92 08:58:45
From: SYSOP
  To: ANTHONY ROBERTS (Rcvd)
Subj: REPLY TO MSG# 1771 (WHATS THE DEAL)
Anthony, There is line noise on this board, which is often greater than the
V.32bis protocol will withstand.  There is no easy solution to this problem -
unfortunately.   [Nathan]  Supra Technical Support


Msg#: 1789 *MODEM*
07-07-92 06:06:19
From: PETE HESS
  To: SYSOP
Subj: MODEM
  Well, I'm still waiting for a reply from my last messge but I figured I'd
update ya on my progress..  The little dot problem doesn't seem to be happening
anymore (I don't know why it did to start with)..  But I upgraded to a 16550
UART chip and everything seems to be kosher except for one problem..  When
someone calls at 300-2400 baud and my BBS sets the com port speed at that speed
then my users receive trash (I confirmed this by using my other computer to
call my system)..  But yet when it sends at 19200 it works..  But when at 19200
on a long stream of information the ending part (I'm unaware of how much of it)
is lost in the tranmission..  Any ideas??
 
  Pete Hess -+- SysOp Reality Alterations (609) 391-9364


Msg#: 1797 *MODEM*
07-07-92 12:22:37
From: ALAN WEINER
  To: NATHAN
Subj: ROM UPGRADES
Please add my name to the list of people who want an upgrade.
        
        Alan Weiner
        AT&T Microelectronics
        6300 Gateway Drive
        Cypress, CA 90630
        
My s/n is 14E018679. I sent in my registration card last week.


Msg#: 1801 *MODEM*
07-07-92 18:11:33
From: ROD SCHNELL
  To: SYSOP
Subj: V32BIS MODEM
        I bought a Supra V32bis modem and it's great when I connect at high 
speed. However, I also have problems at times. I have had no problems when 
connecting to USR v32bis modems, but when I call other Supra modems, connect 
about half the time. Other times I get disconnections, software lockups, and 
big crashes to the guru! command AT&I3 returns  V1.200-C TR14-Jxxx-001 032 Are
these the new ROMs, if not what is the # of the new ones? Also there is at
least one undocumented command %Gn What is it for? Are there other undocumented
commands? Rod Schnell.


Msg#: 1827 *MODEM*
07-08-92 00:54:43
From: ELVIN EMERY
  To: MARK WHITE
Subj: FEW WEEKS ??
 WHAT!!!
 
  I thought it would be in mid July not in a few weeks.  Mid July is NEXT
WEEK!..
 
 
bye


Msg#: 1828 *MODEM*
07-08-92 01:44:09
From: DIANE BARNHARDT
  To: SYSOP
Subj: REGISTRATION CARD...
Hi!  I'm calling to make certain that my warranty card has been received, as
I've heard that there might be an upgrade ROM soon.  I looked in your database,
and my name is there, but there's no serial number with it.  In case I forgot
to fill it in, it's 14E004128.
 
While I'm here, I might as well give you my address, just in case. Thanks, and
apologies for any oversight.
 
Diane L. Barnhardt 869 Garrison Road Fort Erie, Ontario, Canada  L2A 1N6


Msg#: 1834 *MODEM*
07-08-92 06:37:37
From: CHUCK ORTON
  To: SYSOP
Subj: 14.4 QUESTIONS
Hello,
  
I have 3 of your V.32bis modems and have run into a problem with them. I
operate a multi-line BBS using WILDCAT software and I have the modems set up
with AT&F2W2S95=2&W initially, then just an ATZ to reset to those settings when
operating. The problem that I have noticed is that when a person calls in with
a 2400 baud modem that has MNP-5, this person will get a proper 2400/M5
connection, and the call will progress normally, until the caller logs off, at
that point about 1 time out of 10, the SUPRA will click, flash a couple of
lights and then stabilize with a vertical bar lit in the display window and
possibly a couple of the other lights lit such as TR and OH. The modem from
that point will not respond further to incoming calls and/or commands from the
BBS software, and has to be power cycled to return to its operational state. I
have three modems and they all exhibit this behaviour. I was even able to get
one of the modems to fail this way when hooked to another computer running
Telix in it's host mode, so I've effectively eliminated hardware external to
the modems as a possible cause. The problem does not seem to happen if the
caller calls in and gets a 2400/M4 or 2400/LP connection, but does if the
connection is a 2400/M5.
 
Here's the interesting part....If I turn off data compression in the modem
setup string using the %C command, effectively forcing all MNP callers to a
2400/M4 connection, then the problem goes away.
 
I hope that your next firmware upgrade will correct this pesky problem. My
modems have V1.20 firmware in them.
 
As an added note, your manual has a typo in it's description of the S95
command, as I have to set S95=2 to get the modem to append /ARQ to the connect
string.
 
I'd be willing to offer my services in BETA TESTING your next firmware upgrade.
Maybe if you guys spent a little more time BETA TESTING this stuff you wouldn't
have so many problems <GRIN>!
 
Thanks in advance for your help on this problem,
 
Chuck Orton 503-942-1672 - Home 503-461-3329 - Work - Omnitek Computers
                      (Senior Tech/Novell CNE) 503-942-5949 - BBS


Msg#: 1835 *MODEM*
07-08-92 07:01:02
From: MIKAEL OSTERGREN
  To: SYSOP
Subj: ROM?!
Is it posssble to get the ROM upgrade via a file?



Msg#: 1843 *MODEM*
07-08-92 09:54:52
From: BRYANT KWOK
  To: SYSOP
Subj: CAN'T INITIALIZE WHE USING FD 2.02/NC
pHI!

I'm a sysop in Hong Kong, and I'm using FrontDoor 2.02/NC as the mailer. For
about 1 month, I have encounter about 50 times 'can't initialize the modem' , I
think it is the problem of the modem can't disconnect after the other side
hangup. Can you help me?

Best regards, Bryant Kwok Sysop of FOCUS (6:700/153.0@Fidonet)



Msg#: 1846 *MODEM*
07-08-92 12:17:42
From: GARY BLECHINGBERG
  To: ALL
Subj: SUPRA WON'T CONNECT
Hi, I'm phoning on my old modem because I can't connect (from Victoria Canada)
on the SupraFax 14400. I hear noise like its trying to connect, a beep, and
then it starts over with the noise again. I've tried several times over a few
days. Another board locally I can't connect to. I just hear noise as it tries
and thats it, no change of tones or anything. Any ideas? I've tried changing
ports and speeds down to 2400 baud and a few different comm pgms. Thanks,
-Gary-


Msg#: 1851 *MODEM*
07-08-92 13:54:16
From: DAVID LEE
  To: ALL
Subj: CONNECT
I seem to have trouble connecting my SupraFAXmodem v32bis with a 14.4k  v32 bis
BOCA modem.   It does the handshaking thingy, and when it is about done, starts
over - and so on - never connecting...


Msg#: 1863 *MODEM*
07-08-92 20:44:19
From: ANTHONY ROBERTS
  To: DAVID LEE
Subj: REPLY TO MSG# 1851 (CONNECT)
David, 
 
Just so you won't think you're posting in a black hole, I thought I'd respond.
This is precisely what MY Supra does, when I try to call THIS bbs. BTW, THIS is
the only board where it ping-pongs like this... Supra says it is line noise.
Start making a list of all the boards you are able to connect to, and  those
which you cannot connect to. Find out what kind of modems the connectable
boards are using. See if theres a pattern here, like, maybe, the connections
are generally with USR's or Hayes....not with Boca's, Zoom's, or Supras...I
think I may be onto something here...There are several people over on GEnie who
are talking about the same thing...


Msg#: 1878 *MODEM*
07-09-92 08:45:20
From: SYSOP
  To: DAVID LEE
Subj: REPLY TO MSG# 1851 (CONNECT)
David, Try AT &Q9, to disable negotiation of MNP, and AT S9=4.  These will
shorten the time it takes to negotiate a connection. [Nathan]  Supra Technical
Support


Msg#: 1885 *MODEM*
07-09-92 12:14:26
From: LUCA GIROUX
  To: SUPRA CORPORATION
Subj: SUPRA FAX MODEM V.32BIS
I cannot send  a fax with the Supra Fax Modem V.32bis. I get error -6090 No Fax
Machine when there is a Fax Machine.  I phoned STF technologies and they said
it is hardware problem with Supra Modem.  Should I return it to you?  Luca
Giroux: 514-383-2359.


Msg#: 1887 *MODEM*
07-09-92 13:08:26
From: OLIVIER MANGON
  To: SUPRA
Subj: PROBLEM TO CONNECT MORE THAN 2400
Hello, My raom is 1.200C,so my modem work fine up to 2400bds with or not
compression,work fine in fax(grp 3 9600bds) but i can't connet to any other
modem(supra and other) at 4800,9600,14.4 and all speed over 2400. The modem
didn't recognize the carrier,it waiting in dialing or answerring mode he didn't
display CD or OK when incoming carrier. So i need Help!! please tell me what to
do. Other whats the command to switch beetween Data/FAx. Thanks. Olivier from
France. (France yeah Paris did you know)


Msg#: 1896 *MODEM*
07-09-92 18:30:44
From: BEERY MILLER
  To: SYSOP
Subj: HST DS
Yes, I am POSITIVE they are Dual standards that I am trying to connect to. SOme
are 16.8 HST DS, while the others are 14.4 HST DS.  Occasionally, 10% at most
can I even get a connect that is ever relayed to the software I am running. 
Later


Msg#: 1897 *MODEM*
07-10-92 07:55:51
From: DAVID FAHRE
  To: MARK WHITE
Subj: 32BIS MODEM
Mark, I too am having some problems. Fax works great, but the modem is giving
me problems with long distance connections. I've made all the adjustments, but
the problem still exists. When connected at 14.4 or any othe rate the modem
will dump me out after I connect, usually just as I initialize a download. Any
ideas? I also have purchased recently and would like to be placed on the new
ROM list: S/N 14E014564 David Fahrer 187 dickinson Street Rochester, New York
14621.


Msg#: 1927 *MODEM*
07-10-92 14:16:11
From: MICHAEL PAUL
  To: SYSOP
Subj: SUPPORT
In support of the Supra V.32bis modem, I'd like to know if the "big" modem
suppliers (USR, Hayes) have fallback-initiation built into their modems?
 
Some of the louder gadflies here seem to think the other modems are above such
"trivialities" as line noise.  I've found that since you added fallback to the
modem running this BBS, I've only gotten through at even 12,000 once at around
3 in the morning.  Quiet lines, I'd imagine.
 
My point is, if the USR 14.4 modem would look at the quality of the lines the
way yours does, and found them too noisy for RELIABLE 14.4, it would fallback
too, don't you think?
 
I do get 14.4 with another BBS; its modem must not fallback and mine has too
old a ROM to initiate yet.  After I get the new ROM, and mine starts initiating
(the caller OR the reciever modem can initiate, right?) I might not get a 14.4
connect all the time, but them's the breaks.  The idea is, I'd prefer a nice
connection no matter the speed.
 
Keep you chin up.  Somebody out here is happy.


Msg#: 1931 *MODEM*
07-10-92 19:23:39
From: KEVIN TESSNER
  To: SYSOP
Subj: AT&D2
A BBS sysop of mine tried out my new SupraFAX v32.bis considering it as an
upgrade from his Zoom Turbo (v32bis compatable, 12.0k max rate)... He found one
problem which is stopping him from buying it...
 
While under the &D2 DTR handling, the modem should hang up on loss of DTR if
(and apparently only if) it is connected. His software sends out ATMH1 as the
de-initialization string, then drops the DTR as it quits. All other modems
including true Hayes (he's on his 6th modem now) have left the modem offhook
when the DTR is dropped, but the Supra does not seem to. It will go back onhook
even though it won't autoanswer (as it shouldn't). He'd prefer to have the BBS
appear busy when it is down rather than ring and ring, so he would like this to
stay as it has always been.
 
Could this be fixed in a future ROM? If so, you may find more sysops purchasing
this modem. (at least among those who preview them ;-)
 
The ROM serial number of this modem is 1.200-C.
 
Kevin


Msg#: 1941 *MODEM*
07-11-92 04:44:11
From: PATTI IRWIN
  To: KEVIN TESSNER
Subj: REPLY TO MSG# 1931 (AT&D2)
Tell your friend to try a at&d3 and see if that helps..


Msg#: 1938 *MODEM*
07-11-92 01:42:43
From: JEFFREY HOBBS
  To: SYSOP
Subj: MODEM CONFIG PROBLEMS
        Hello.  I have a pair of Supra modems that I am having certain problems
with.  I ahve a Supra 2400+ (not fax capable) and a Supra v32bis FaxModem.  In
general, I have not had a problem with the 2400+, but I am currently trying to
set up a BBS and I have been unable to configure it in order to obtain the full
extent of its capabilities.  I am attempting to do this on an Amiga 2000 with
StarNet.  I have previously been able to fully configure a Supra 2400 and a
Dual Standard HST using StarNet, but the Supra 2400+ is being very troublesome.
I am able to configure it so that it will connect at 1200 or 2400 baud, but not
2400/v.42bis.  On the other hand, when I do configure it to connect at
2400/v.42bis, I lose the ability to have proper connections at 1200 baud.  I
have been testing it with a Supra 2400 and my Supra v.32bis FaxModem.  I am
basically wondering if you could assist me with some info on what the
best/optimum configuration for the 2400+ would be.  I need it to work at 1200,
2400, and 2400/v.42bis.
        The problems that I am having with the v.32bis modem are a bit more
quirky in nature.  I have seen many different small text files about describing
certain peoples configs that worked for them, but I was wondering if you had an
official text describing how to best configure a v.32bis modem for a BBS (again
an Amiga and probably with StarNet).
        Finally, I tried to call here last night with my v.32bis modem and I
was unable to connect properly.  I continuously recieved "nonsense characters"
no matter what HIGH baud rate I was set at.  What speed does this BBS run at?
Also, I called my BBS support board and while both are terminals registered a
57600 baud connection, the modem said it was a 12000 baud connection (he also
uses a Supra v.32bis), and I was getting many odd script errors, but no
transfer errors.  On both occasions I was using an Amiga 3000, Workbench 2.x,
and the Term terminal program.  Do you have any insight as to what the problem
may be?  Thank you very much for putting up with my long-winded message.
        - Jeff Hobbs


Msg#: 1947 *MODEM*
07-11-92 09:30:16
From: TIBOR BALOGH
  To: SYOP
Subj: V32.BISS
Hello there, I have truble with my Supra that I bought about two weaks ago.
Everything was fine up to this point.  Now for no apparent good reason I cannot
make any connections above 2400Baud.  I think there is something wrong with the
modem.  I tried everything including the AT&F2 commands and such.  Please take
the modem back and fix it if you can.  I will be calling you people Monday
about the problem,  I'll be calling on the voice line.  sincerely  TIBOR BALOGH

No more messages in section *MODEM*

Reading Message Board *IBM*
Section has 33 Msgs, #715 to 1901 

Starting number, <CR>=First: 


Msg#:  715 *IBM*
06-12-92 21:34:04
From: BRUCE NUNNALLY
  To: SYSOP (Rcvd)
Subj: AFTER SUPRAFIX STILL CAN'T
I dl'd the suprafix.zip for the 32bis, and now the Winfax 2 seems to avoid some
of the problems from before.  Now, however, when I call a  fax machine my modem
reports cd, fx, etc., winfax says 'waiting', then the remote times out.  before
the fix, I could get about 80% into the  fax & freeze; I'd end up rebooting &
the remote would print a partial page.


Msg#:  837 *IBM*
06-15-92 15:38:31
From: MIKE PRAGER
  To: BRUCE NUNNALLY (Rcvd)
Subj: REPLY TO MSG# 715 (AFTER SUPRAFIX STILL CAN'T)
Bruce, I had exactly the same problem. After quite a few calls, I got through
to the Supra Tech Support Dept. & the tech believed the new ROM would cure the
problem. If so, it should fix yours.
...Mike Prager


Msg#:  841 *IBM*
06-15-92 19:58:52
From: BRUCE NUNNALLY
  To: MIKE PRAGER (Rcvd)
Subj: REPLY TO MSG# 837 (AFTER SUPRAFIX STILL CAN'T)
Rats. I thought that this was an access to Supra... but if  I have to call the
tech line, I can.  Thanks for the resp;
I can receive faxes, but can't transmit.  


Msg#:  935 *IBM*
06-18-92 07:11:53
From: MIKE PRAGER
  To: BRUCE NUNNALLY
Subj: REPLY TO MSG# 841 (AFTER SUPRAFIX STILL CAN'T)
Bruce-- this BBS does give you access to Supra. My observation, however, has
been that they are flooded with questions and it sometimes takes a while for
them to respond.  ...Mike



Msg#: 1107 *IBM*
06-22-92 13:40:08
From: SYSOP
  To: BRUCE NUNNALLY
Subj: REPLY TO MSG# 715 (AFTER SUPRAFIX STILL CAN'T)
Yes, the new ROM chips will fix this problem.  And yes, this gives access to
Supra Technical Support.  I apologize for any delay in responding.  With
Winfax, you should try FAXing at 4800.  This works for 90% of the people with
this problem.  We will ship you the new ROMs in mid-July, free of charge,
provided that you have sent us your registration card. [Nathan]  Supra
Technical Support


Msg#:  727 *IBM*
06-13-92 06:43:21
From: GREG HIVELY
  To: ALL
Subj: PCBOARD 14.5A
I have my new v32bis modem... it works great!!  I am really impressed!!  I am a
SysOp in WV I run PCBoard 14.5a . It's called The Blue Powder 304-727-6733...
Anyways... I gave it working with my software and "SEEMS" to do very well.. I
was just curious if anyone else out there had a String and setup for it so I
can compare....  Thanks!!!
 
           Greg Hively


Msg#:  755 *IBM*
06-13-92 14:23:36
From: MARK WHITE
  To: JEFFREY MORRIS (Rcvd)
Subj: PROBLEM WITH PROCOMM
What speed are you running the serial port at?
 
Mark - Supra Tech Support


Msg#:  906 *IBM*
06-17-92 09:42:53
From: JEFFREY MORRIS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 755 (PROBLEM WITH PROCOMM)
I am running the serial port at 19200 since I don't have the 16550 UART yet.
However, I also tried at 9600 to no avail.




Msg#: 1060 *IBM*
06-22-92 05:47:49
From: SYSOP
  To: JEFFREY MORRIS
Subj: REPLY TO MSG# 906 (PROBLEM WITH PROCOMM)
You should keep your port set at 19,200.  If the software is getting the busy
message, then it should work.  Makes sure that you are using 8 data bits, one
stop bit, and no parity.  Other than that, I'm not sure why it's not working. 
[Nathan]  Supra Technical Support


Msg#:  849 *IBM*
06-16-92 01:38:14
From: BILL PUETZ
  To: SYSOP (Rcvd)
Subj: MISC SETUPS
I wonder if you can provide some help for using the new FaxModem V.32bis with
CloseUp 4.0 and with the Shiva Netmodem/E.  I use  CloseUp for some support,
but I also need to attach to a couple of remote networks that use the Shiva
units for dial in.  They are also V.32bis units.  What is the simplest way to
connect?  Should one just enable the V.32bis and leave it at that?  At first, I
tried to select different modems in the individual setups for CloseUp and
Shiva, but that didn't work well.  In the absence of specifics, are there any 
V.32 or V.32bis modems that are close to yours?
   Finally, I noticed a message about the DOS package shipping -- what exactly
is that?  Oh, I actually just thought of two other questions. The first regards
another setup -- this time for using WordPerfect Works. They have the ability
to do communications and also faxing if the fax board supports something they
call "FaxBIOS" -- have you heard of this. Last question (really!):  does your
fax support the CAS standard?  We have some software that requires this, so
right now we use Intel boards, but I sure like your product and your support.
(We currently have five Dallas Fax units sitting on the shelf that don't work
and for which we have tried to get tech support for since December!!!
   Thanks for your help!


Msg#: 1174 *IBM*
06-24-92 09:55:53
From: SYSOP
  To: BILL PUETZ (Rcvd)
Subj: REPLY TO MSG# 849 (MISC SETUPS)
Bill, The best solution for your set-up is to not choose a modem type, and
initialize the modem with AT &F2.  If you must specify auto-answer, then you
also need AT S0=1.  The closest match to our modem is a Hayes Ultima 96.   Yes,
the modem will work with Microsoft Works terminal program.  It does not xupport
CAS, but does support Class 1 and Class 2, and Group 3.  Was that all?  If you
have any more questions, please let me know. [Nathan]  Supra Techncial Support


Msg#:  884 *IBM*
06-16-92 14:47:17
From: JOE GONZALEZ
  To: SYSOP (Rcvd)
Subj: MODEMS
AGAIN>>> I am calling long distance from england. Will you *PLEASE* Reply to my
message in electronic mailbox addressed to all.


Msg#:  978 *IBM*
06-19-92 13:06:22
From: TIMOTHY DEMAREST
  To: SYSOP (Rcvd)
Subj: V.32BIS 14.4 SETUP
Sysop,
        I just received my v32bis 14.4 Faxmodem and really like it. 
Unfortunatley I cant get my modem to d/l text files any higher than 1000
characters per second. I am connecting at 9600, LAPM BLTZ. On my Multitech I
regularly get 1900 characters per sec. I have a 486 50Mhz, 16550 UART, baud set
for 19.2 and am using the default setup in the S registers in the modem. I am
using Procomm Plus and Crosstalk for Windows (which uses the 16550). Can you
give me a setup string that I can write to the memory and what modem I should
choose under Crosstalk for Windows or Procomm Plus?? Any help would be great. 
Tim Demarest


Msg#: 1033 *IBM*
06-21-92 04:53:25
From: MICHAEL DONOHUE
  To: MARK WHITE (Rcvd)
Subj: V32BIS
Hi Mark
         Can you read a file I have just uploaded "SUPRARAM.MJD" as it is
easier this way right now and post your comments in the message base. Sorry for
the inconvience right now but only able to get 9600 right now with tons of
garbage on the lines as we are having big thunder storms and heavy rains,
Thanks.....
          
            Michael.....


Msg#: 1067 *IBM*
06-22-92 06:21:20
From: SYSOP
  To: JOE GONZALEZ
Subj: MODEMS WHAT IS THE PROBLEM
Joe, You have to log on here at 9600 because of line noise on our system.  Many
of your customers may have to do the same thing.  This was not a problem with
2400 and 9600 bps modems, but is just part of woring with high-speed V.32bis
modems.  They simply require cleaner lines than slower modems.  The new ROM
chips that will be available in mid-July will allow the Supra modem to initiate
the fall back signal under noisy line conditions.  This will make them easier
to use for most people.  Until then, simply set them to 12,000 or 9,600 when
dialing into a board with noisy lines. [Nathan]  Supra Technical Support


Msg#: 1144 *IBM*
06-23-92 00:58:37
From: MATTHEW ZUKOWSKI
  To: ALL
Subj: 16550AFN CHIP
I have a question dealing with the hi speed com chip..... Where do I get one.
Right now I think I am looking for a com board with the chip already installed
on it.  I am curently on a 386 33 ibm with 2 modems (one supra 14.4 and one
supra 2400) and also wish to get a mouse one of these days.  How much would I
expect to pay for com board???


Msg#: 1153 *IBM*
06-23-92 12:37:38
From: DAVE GOBLE
  To: MATTHEW ZUKOWSKI (Rcvd)
Subj: REPLY TO MSG# 1144 (16550AFN CHIP)
I just ordered a serial card with a 16550 chip (not sure if it is an AFN) for
$35 plus shipping.  Can't recall the company right off hand.  If you would like
the name and number let me know.
 
DaveG


Msg#: 1547 *IBM*
07-01-92 20:13:33
From: MATT ZUKOWSKI
  To: DAVE GOBLE (Rcvd)
Subj: REPLY TO MSG# 1153 (16550AFN CHIP)
Yes, I would very much!!!!!


Msg#: 1581 *IBM*
07-02-92 11:42:23
From: DAVE GOBLE
  To: MATT ZUKOWSKI (Rcvd)
Subj: REPLY TO MSG# 1547 (16550AFN CHIP)
The company is called Gem and they are loacted somewhere in California.  I
found their add in the Computer shopper.  I think it cost me a total of $40
with shipping and all.  It did the job.  If you need the number I will look it
up.
 
DaveG


Msg#: 1802 *IBM*
07-07-92 18:29:19
From: MATT ZUKOWSKI
  To: DAVE GOBLE
Subj: REPLY TO MSG# 1581 (16550AFN CHIP)
Yes, I would like it very much if you did find the number.............


Msg#: 1154 *IBM*
06-23-92 12:43:28
From: DAVE GOBLE
  To: SYSOP (Rcvd)
Subj: IBM BBS WITH A MCINTOSH CALLER
I am running a Maximus BBS with a Binkley front end with my new V.32bis Supra
modem.  One caller (a Mac user) gets garbage now since switching to the new
modem.  I hook up the old modem and he is back in business.  He connects at
2400 and just gets a bunch of S's.  I don't change any settings when switching
modems.  All other callers connect on either modem.  Any clues?
 
Also, anyone have a setup string for the V.32bis running Binkley?  My current
one has quite a delay between connecting and sending out its "hit escape"
message to the caller.
 
DaveG


Msg#: 1500 *IBM*
07-01-92 08:17:37
From: SYSOP
  To: DAVE GOBLE (Rcvd)
Subj: REPLY TO MSG# 1154 (IBM BBS WITH A MCINTOSH CALLER)
Dave, A couple of suggesions: Try using &Q9.  The modem will skip negotiation
of MNP, which speeds up the connection process.  Also, try setting the S9
register to 4 or 3.  This shortens the amount of time it takes the modem to
recognize a carrier. [Nathan]  Supra Technical Support


Msg#: 1519 *IBM*
07-01-92 09:22:58
From: DAVE GOBLE
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1500 (IBM BBS WITH A MCINTOSH CALLER)
Thankyou for your suggestion.  I will give it a try.
 
I was thinking a bit more about the problem.  Does the Supra 2400 have error
correction?   May the callers comm program be spazzing out when the two modems
begin to negotiate with each other?
 
DaveG


Msg#: 1901 *IBM*
07-10-92 08:22:35
From: SYSOP
  To: DAVE GOBLE
Subj: REPLY TO MSG# 1519 (IBM BBS WITH A MCINTOSH CALLER)
Dave, The Supra Modem 2400 does not have error correction or data compression.
It's possible that when calling into it, the 2400 is sending data to the
V.32bis before it's really ready to recieve it.  To get around this, set the
V.32bis with AT \N0 to turn off data compression and error correction. [Nathan]
Supra Technical Support


Msg#: 1260 *IBM*
06-25-92 19:08:19
From: ALLEN MILLER
  To: ALL
Subj: PRODIGY SOFTWARE SETUP
Hello,
 
Could some one please tell me the right modem string to use with Prodigy
Software for Supra Faxmodem 14.4K.... 
 
- Allen


Msg#: 1269 *IBM*
06-25-92 21:48:19
From: MARK WHITE
  To: ALLEN MILLER (Rcvd)
Subj: REPLY TO MSG# 1260 (PRODIGY SOFTWARE SETUP)
Until Prodigy is properly configured, it will not work correctly with our 
FaxModems.  ':AT&FE0' must be put on the last line of the file CONFIG.SM. 
(TeachText is a good program for this.)
 
From file CONFIG.SM
 
modem_str:249,017,a007040FA840040,2400,+++,CR,CRLF,1,4,6,N,30,50,3,6,32,N,N
,,?,S 
0,,S2,,,,S6,S7,,S9,S10,,S12,,,,,,,,,V1,Q0,,,,X1,,D,T,P,X1,H,,,,,,,,,,,,,,,O
K,0,C ONNECT,1,RING,2,NO CARRIER,3,ERROR,4,CONNECT 1200,5,NO
DIALTONE,6,BUSY,7,NO 


Msg#: 1270 *IBM*
06-25-92 21:48:34
From: MARK WHITE
  To: ALLEN MILLER (Rcvd)
Subj: REPLY TO MSG# 1260 (PRODIGY SOFTWARE SETUP)
NECT 2400,10,,,,,,,,,:AT&FE0


Msg#: 1276 *IBM*
06-25-92 23:35:26
From: JOE FERGUSON
  To: SYSOP (Rcvd)
Subj: DIRECT CONNECTS
I just got my new Supra V32 from you on the sysop deal. I use Remote Access
1.10 and Front Door 2.02. I run about 70 on line games (doors) and can't lock
my com port, as you and AT&F2 recommends. All baud rates work fine EXCEPT 14.4.
On this I get garbage at the remote end, I DO NOT have bad phone lines, and
connect with several other boards at 14.4 with no problems with my AT&T
Paradyne 6820. I work for AT&T paradyne as a Senior Field Engineer and am
fairly familiar with the AT command set. I have the following init string.
    ATH0S0=0M&KS48=128S36=1EX4&Q\N1%C&C1 <cr>
 Any suggestions on how to get a 14.4 connection or if not haw to only connect
at 9600 and below. Thanks !


Msg#: 1690 *IBM*
07-05-92 21:09:46
From: SYSOP
  To: JOE FERGUSON (Rcvd)
Subj: REPLY TO MSG# 1276 (DIRECT CONNECTS)
Joe, With that init string, you will no doubt get garbage on the screen.  You
have turned hardware flow control off, and you're using no error correction or
data compression by using a  Direct connect with \N1.  In order for a Direct
connect to work properly, the computer speed must be the same as the modem
connection.  Since there is no software setting for 14,400, you must use flow
control to compenste for the speed difference between the computer and the
modem.  Otherwise, you will get garbage on the screen.  (Software flow control
might work, but you have that turned off also).  The best way to set it up is
by starting with AT &F2 and then modifying the settings from there according to
your needs. [Nathan]  Surpa Technical Support


Msg#: 1853 *IBM*
07-08-92 15:24:34
From: JOE FERGUSON
  To: SYSOP
Subj: REPLY TO MSG# 1690 (DIRECT CONNECTS)
Hi, since I couldn't quote your message I'll refresh your memory. I listed my
init string for ya, I'm getting garbage at 14.4 and I use Direct connect. I
can't use AT&F2 because several of my online games are arcade and time
dependant, so flow control won't work - BUT - I can support 14.4 on my BBS
program without flow control, I can set up my AT&T 3820 modem on it with the
same init string and it works. I can't connect to you at 14.4 however on the
AT&T. I hope the ROM upgrade promised in mid July helps me at least limit the
Supra to 9600, I'm missing calls because people with 14.4 can't connect with
this Supra at less . . .


Msg#: 1324 *IBM*
06-27-92 05:40:19
From: JOE HENDERSON
  To: SYSOP (Rcvd)
Subj: ERRATIC MODEM
Hi.  I received my SupraFAX Modem v.32bis about two weeks ago, but went on 
vacation and didn't have a chance to try it out until now.  I can't find my
warranty registration card either, but I have my original sales receipt from
Supra.  My problem is that when I power the modem on, the green LEDs flash an
interesting assortment of designs, while the speaker clicks, and the red LEDs
flicker.  It looks like something from an old Star Trek episode.  If it ever
does settle down to give me OK, the green LEDs still flicker.  If I try to dial
out, the modem will sometimes send long strings of spaces back to the comm
program, even if we aren't connected to anyone and the modem is still on-hook.
It even does this when I'm not trying to do anything with the modem.  My comm
program will be sitting there happy as a lark, not connected to anything, not
trying to connect to anything, then suddenly the modem lights do their dance
and the cursor starts zipping across the screen.  I can't get ahold of tech
support via the voice line.  Is there any way to get an RMA via this BBS?
 
Thanks, Joe Henderson


Msg#: 1712 *IBM*
07-05-92 23:22:13
From: SYSOP
  To: JOE HENDERSON
Subj: REPLY TO MSG# 1324 (ERRATIC MODEM)
Joe, The best way to contact us if the lines are busy is to leave your number
here, keep trying our Tech Support lines, (which are getting better) or send us
a FAX or letter.  The modem does go through a self-test when it is turned on -
although I have'nt noticed a flickering when this is done.  As for the spaces,
etc. I've seen this when the software speed setting is too high.  Try it at
19,200 before trying higher speeds.  If you have any questions, please let me
know. [Nathan]  Supra Technical Support


Msg#: 1763 *IBM*
07-06-92 15:02:59
From: DANIEL DAOUST
  To: SYSOP
Subj: TRANSFER RATE
1>  Hi, good product on my part so far. Just got the product after waiting for 
2 months, that is when i saw your add in PCMAG. Sometimes takes up to 3 times 
to get in your BBS at 14400 or 12000. Sent in my registration card but to be  
sure to receive the ROM upgrade in time (and because of my hand writing) ...
 
Cyme International ATTN : Daniel Daoust 1485 Roberval Suite 204 St-Bruno,
QUEBEC CANADA J3V-3P8 voice 514 461 3655 FAX   514 461 0966
 
 
I dld ALL of your messages on this BBS (IBM, MODEM, GENERAL), not exactly good 
reviews... 1 of 50 has good things to say about your modem, and a lot of people
are screaming because of problems which are related to old versions of ROM. I
just felt good about beeing in Canada and waiting a bit more but receiving the
latest version 1.200C. 
 
Options NOT supported
+++++++++++++++++++++
 
Very disapointed to see MNP 10 not supported but still advertised on box and  
manuals. This upgrade with the new ROMS should be free even if takes time.
 
- *H not suported WHY ???. Will come with the new ROM ???
- &T &T1 &T2 &T3 &T6 &T7 &T8 all get an ERROR message so not supported,
  will come with new ROM.
 
I think you should put the other commands that are not supported with the ROM 
version so that people don't waste time trying to figure out why it is not  
working but is listed in manuals.
 
Question  The max transfert rate I was able to get is 1650 cps at 14400 with
LAPM on your BBS, (i do not have a 16550 UART) but have a 486-33 256k cache and
using  Procomm Plus for Windows. You said I am suppose to set the com rate, I
did  MODE COM2 : BAUD=9600 PARITY=N DATA=8 STOP=1, but i saw another user get
1700 cps at 9600 baud. You will probably say that it is because of the line but
i  do not see any bad crc or retrys ??? On a good line, at 14400 what cps am I 
suppose to get using V42bis ??? or using MNP correction ???
 
Does Windows 3.1 slow the transfert, or interfere ??? My settings are  ACTIVE
PROFILE: B1 E1 L1 M0 N1 Q0 T V1 W1 X4 Y0 %G1 &C1 &D2 &G0 &J0 &K3 &Q9 &R0 &S0
&T4 &X0 &Y1 S00:000 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:060
S08:002 S09:006 S10:014 S11:055 S12:050 S18:000 S25:005 S26:001 S36:007 S37:000
S38:020 S44:003 S46:138 S48:007 S49:008 S50:255
 
STORED PROFILE 0: B1 E1 L1 M0 N1 Q0 T V1 W1 X4 Y0 %G1 &C1 &D2 &G0 &J0 &K3 &Q5
&R0 &S0 &T4 &X0 S00:000 S02:043 S06:002 S07:060 S08:002 S09:006 S10:014 S11:055
S12:050 S18:000 S25:005 S26:001 S36:007 S37:000 S38:020 S44:003 S46:138 S48:007
S49:008 S50:255
 
STORED PROFILE 1: B1 E1 L2 M0 N1 Q0 T V1 W1 X4 Y0 %G1 &C1 &D2 &G0 &J0 &K3 &Q5
&R0 &S0 &T4 &X0 S00:000 S02:043 S06:002 S07:050 S08:002 S09:006 S10:014 S11:095
S12:050 S18:000 S25:005 S26:001 S36:007 S37:000 S38:020 S44:003 S46:138 S48:007
S49:008 S50:255
 
A user who wants to know more and get the most out of his modem !!! Hope to
hear from you.

?







No more messages in section *IBM*

Reading Message Board *AMIGA*
Section has 49 Msgs, #678 to 1929 

Starting number, <CR>=First: 


Msg#:  678 *AMIGA*
06-11-92 20:47:19
From: BRIAN RICHTER
  To: ALL
Subj: SUPRAFAXMODEM
I haven't yet read all the msgs but I am having problems getting any fax
machine recieving my faxes tried the stock config several times, even played
around with my own config. Any suggestions?????


Msg#:  697 *AMIGA*
06-12-92 09:31:00
From: SYSOP
  To: LOUIS DIMARCO (Rcvd)
Subj: VARIOUS
We will be sending out the new ROMs to all registered users starting mid July.
You can have them sent now for 14.95 if you want.  (Otherwise, the upgrade will
be free of charge).   I recommend using the Amiga software with the modem --
the Bridgecard may require tooo much attention from the CPU to handle all the
interrupts involved with the Bridgeboard and the RTS/CTS signals.  You can
chain another SCSI device to the back of the hardcard.  I don't know why it
doesn't show  the SCSI number in Quarterback and the other software you are
using. [Nathan]  supra Technical support


Msg#:  716 *AMIGA*
06-12-92 22:03:08
From: LOUIS DIMARCO
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 697 (VARIOUS)
I appreciate the information.  Actually, I also have a GVP Series II
accelerator with an SCSI port (probably not activated) which also never shows
with any software intended to detect.  I was begining to long for a tape backup
system.  Your hard card is close to full and at 105 MB, backups take awhile. 
Thanks again.


Msg#: 1108 *AMIGA*
06-22-92 13:51:56
From: SYSOP
  To: LOUIS DIMARCO (Rcvd)
Subj: REPLY TO MSG# 716 (VARIOUS)
Louis, I don't know why that software does not recognize your SCSI devices.
Does the Supra Format program recognize them?  I'll look into the video back-up
system and get back to you. [Nathan]  Supra Technical Support


Msg#: 1128 *AMIGA*
06-22-92 16:20:14
From: LOUIS DIMARCO
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1108 (VARIOUS)
No problem with Supra Edit.  I just tried again with Sysinfo.  It is in the
Sysinfo docs, that some SCSI drives are recognized by number only and the other
data, is replaced with an error message and that is what happens.  I had a
specific program for checking drives, Quarterback and Sysinfo refuse to show
full information. You have an up and coming VCR backup program pending.  This
is much more promising for me since I have a VCR next to the Amiga for editing,
a tuner and digitizing.  It would be easy to backup to it.  When is the
release?


Msg#: 1455 *AMIGA*
06-30-92 12:18:52
From: SYSOP
  To: LOUIS DIMARCO (Rcvd)
Subj: REPLY TO MSG# 1128 (VARIOUS)
Louis, For the video back-up, we are beta testing a version of it.  It seems to
work well at this point, providing you have a very good tape.  We are not ready
to release it yet, and unfortunately, I still have got a date.  I recommend
checking back with us from time to time. [Nathan]  Supra Technical Support


Msg#: 1542 *AMIGA*
07-01-92 18:08:12
From: LOUIS DIMARCO
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1455 (VARIOUS)
Thanks.  A good tape seems reasonable.


Msg#:  707 *AMIGA*
06-12-92 16:19:54
From: MIKE LEARY
  To: MARK WHITE (Rcvd)
Subj: ??EMAIL??
Hi Mark...Well I replaced both CIA chips in my Amiga and still no RTS/CTS
handshaking...I really have no other computer to check it out... the computer
is waiting on the modem for sure...even in FAX software it takes awhile for the
modem to respond...I'll call you voice and see what we can do here...I'm an
engineer so if it's just a chip change I don't mind doing it myself...


Msg#:  790 *AMIGA*
06-15-92 00:47:56
From: TIM STOTELMEYER
  To: SUPRA
Subj: WORDSYNC SERIES III BUG
        While trying to find out why I could not run programs on my hard drive 
after enabling the 32 bit static memory on my Mega-Midget Racer (MMR), I  think
that I have found a bug in the automount feature in the Series III  for the
WordSync.  
        The manual for the MMR says to set the Mask to 0xFFFFFF for hard drive
partitions that use the Fast File System and DMA.  I used SupraEdit to set it
to that value.  The problem was still there after rebooting.   I wrote a small
program that would print out the environment table for  drives and checked the
results.  There were three discrepancies:   Buffer Memory Type, Max Transfer,
and Mask.  The automount feature appears  to set these to their defaults of 1,
0x10000000, and 0xFFFFFFFE.  The values that SupraEdit has are 5,0x80000, and
0x7FFFFE.  The SupraEdit values should put the buffers in CHIP memory, but when
the partition is automounted or booted the buffers are in FAST memory.
 
Another problem is that if the buffers are allowed to be in FAST 32bit memory, 
I get read/write errors.  Since the WordSync is not a DMA controler there
should be no problems with using 32bit FAST memory as buffer memory, but there
is a problem.
 
Tim Stotelmeyer


Msg#:  798 *AMIGA*
06-15-92 08:49:08
From: SYSOP
  To: PAUL THEODOROPOULOS (Rcvd)
Subj: "EMAIL" TEST
Paul, Your test was successful.  If you send Email from any of the special
interest sections, it will appear in that section, and can be viewed by others.
For private Email, you need to go to the Email section from the Top menu. 
[Nathan]  Supra Technical support


Msg#:  825 *AMIGA*
06-15-92 11:18:10
From: SYSOP
  To: BOB SHATTLER (Rcvd)
Subj: SOFTWARE
Bob, The modem does not currently support MNP 10.  It will be available at a
future date as an upgrade.  (This is why the MNP 10 commands do not work).  To
connect to the other Supra modem, set the speed to 9600 with (AT N S37=9).
This will take care of line noise problems.  The GPFax software for the Amiga
is now ready and shipping.  If you are a registered owner of a Supra FAX modem,
you can purchase it for $99.95.  We also offer a package deal for those who
have not yet purchased amodem, which includes Atalk III terminal software. If
you have any more questions, please let me know. [Nathan]  Supra Technical
Support


Msg#:  886 *AMIGA*
06-16-92 15:35:20
From: MIKE LEARY
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 825 (SOFTWARE)
Is the fax software sold seperatly? (cheaper than $99) or is it a package with
Atalk that can't be broken up.... I use term and have no need for the terminal
just the fax software...


Msg#: 1234 *AMIGA*
06-25-92 13:07:03
From: SYSOP
  To: MIKE LEARY
Subj: REPLY TO MSG# 886 (SOFTWARE)
Mike, It is a better deal to order the package for the Amiga.  It does come
with ATalk III.  Otherwise, the GPFax software alone is $99.95. [Nathan]  Supra
Technical Support


Msg#:  866 *AMIGA*
06-16-92 09:16:57
From: SYSOP
  To: DAVESTARR (Rcvd)
Subj: REQUESTS
David, Welcome to our new system!  You will receive 3.8a soon.  For the ROM
upgrades, unless you have a problem with your modem or FAX, you are better off
waiting  until mid July when we will be sending out the most recent ROMs to all
registered owners.  Please get back to me if you need the chips now.  LeAt the
present time, I have no information as to when the accelerator will be ready.
Just keep checking back with us. [Nathan]  Supra Technical Support


Msg#: 1631 *AMIGA*
07-04-92 06:17:00
From: DAVESTARR
  To: SYSOP
Subj: REPLY TO MSG# 866 (REQUESTS)
Ok, Thanks Nathan.  Igot the 3.8a the other day, & I'll wait for the rom
upgrade.


Msg#:  888 *AMIGA*
06-16-92 17:12:44
From: ROB TROWBRIDGE
  To: ALL
Subj: BBS & MODEM
ok i bought this supra fax v.32bis 14.4 modem and i need some help !!! does any
one know what the init strings are for any bbs's !!!! the bbs i run (laserc)
works fine until someone tried to u/l something then it drops carrier ...my
programmer says its the modem !!! he had the same problem with his modem ..
thought that it was just his but it was'nt !!! so he got the prac preph's modem
(same as the supra with fax and v.32bis) and has no problems running the bbs
!!!! i've tried everything i could and i even tried the pd bbs "ELITEBBS" and i
can't even get it to work correctly.. so does any one have a list of bbs's that
are compatible or know of one thats running on the supra modem and what
software he's running ????? if i can't get any help I'm returning this modem
and going with the prac preph's modem its got the same capabilities and it
works !!!!!
        
                      rob trowbridge


Msg#: 1028 *AMIGA*
06-20-92 22:34:10
From: MARK WHITE
  To: ROB TROWBRIDGE (Rcvd)
Subj: REPLY TO MSG# 888 (BBS & MODEM)
There are alot of BBSes on all types of computers that are working with the
Supra modem.  But getting the modem and BBS properly setup can be trying
sometimes.  I do know that there is a problem with the modem dropping
character, BUT this only happens when the DTR is toggled and the modem has been
set to &C0.  This problem will be fixed in the Mid-July rom.
 
Mark - Supra Tech Support


Msg#:  917 *AMIGA*
06-17-92 15:25:52
From: RICK GREEN
  To: SYSOP (Rcvd)
Subj: PC BOARD HELP
You havent replied, so I'll assume you didn't get my EMAIL from last week.
 
The problem is that my install program does nothing when I try to get it to
install the RAM DISK on my A500 which has 512k chip/512k fast with your board
in place.  
 
Oddly enough, though the install program won't install the ramdisk or clock on
my floppies, it will install KCSCONFIGMEM which is for a different system
entirely (and crashes mine).  I found the "ramdisk" program in the c directory
and tried to run it, but the screen turned red and it creashed - where does it
go, some odd place in the startup-sequence?
 
Is there a way to get my other 512k out of the PC BOARD?
 
                                           Thanx,
                                              Rick Green


Msg#: 1390 *AMIGA*
06-29-92 09:01:41
From: SYSOP
  To: RICK GREEN (Rcvd)
Subj: REPLY TO MSG# 917 (PC BOARD HELP)
Rick, Sorry for not responding to your previous message.  I am currently
running some tests on the Power PC Board.  There have been other people
complaining about the install program.  I'll get back to you on that - in the
mean time, if you could leave your phone number here, then I will call you
direct.   I really do not recommend modifying your system to utilize the other
512 RAM.   [Nathan]  Supra Technical Support


Msg#: 1425 *AMIGA*
06-29-92 23:46:16
From: RICK GREEN
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1390 (PC BOARD HELP)
Thank you, it's good to know that your on the job.  I understand you guys have
been quite busy.  Your not the only one who does not recommend changing the
motherboard to take the extra 512k chip.
 
Well, my phone # is (716)244-6453.  Please let me know when there's a way to
get the 512k ram disk going.  This is important as I am programming in C with
no hard drive (two floppies) and 1meg.  Every little bit counts.
 
I'm quite happy with the PC Board otherwise, and also with the V32.bis modem.
Let me know.
 
                           Rick Green


Msg#: 1810 *AMIGA*
07-07-92 22:13:22
From: SYSOP
  To: RICK GREEN
Subj: REPLY TO MSG# 1425 (PC BOARD HELP)
Rick, OK.  Check back in with me in a week, and I should have some more
information for you. [Nathan]  Supra Technical Support


Msg#: 1830 *AMIGA*
07-08-92 04:22:38
From: CSTJAMES
  To: RICK GREEN
Subj: REPLY TO MSG# 917 (PC BOARD HELP)
I was going to rush out and buy the Power PC board but you say there are
problems with their RAM disk install program on your 500 system.  Does
everything else work as expected on the board.  What kind of PC software have
you run so far.  The British BDL advertisement says there is a 200K RAM disk on
the PC side too.  Does that work as well?  Thank you.


Msg#:  950 *AMIGA*
06-18-92 20:17:23
From: SCOTT HOUSE
  To: SYSOP (Rcvd)
Subj: GPFAX DISK ERROR!
Hi! I am the proud owner of your SupraFAXmodem (14.4).  I ordered the whole
software package. (ATalk III and GPFAX).  My GPFax progr




Msg#:  951 *AMIGA*
06-18-92 20:21:09
From: SCOTT HOUSE
  To: SYSOP (Rcvd)
Subj: GPFAX ERROR.
I have a major problem with the GPFAX software that came with my SupraFAX
modem.  The GPFAX program itself has checksum error on it. The install program
returns this error: "GPFAX has a checksum error on disk block 1683" I have
tried to install it manually, but that does no good.  I can do a diskcopy with
no errors, but that file will not install.
 
What can I do about this?
 
Thank you very much.
 
Scott House


Msg#: 1396 *AMIGA*
06-29-92 09:44:52
From: SYSOP
  To: SCOTT HOUSE (Rcvd)
Subj: REPLY TO MSG# 951 (GPFAX ERROR.)
Scott, Please leave your address here, with a reminder of the problem. I'll get
a new set of disks sent out to you -- it appears that one of them is corrupted.
[Nathan]  Supra Technical Support


Msg#: 1655 *AMIGA*
07-04-92 18:11:00
From: SCOTT HOUSE
  To: SYSOP
Subj: REPLY TO MSG# 1396 (GPFAX ERROR.)
OK.... The problem is a checksum error on the GPFax program itself.

My address is 1201 Carson Ave.  La Junta, CO, 81050



Msg#: 1660 *AMIGA*
07-04-92 21:01:29
From: SEAN RANDOLPH
  To: SCOTT HOUSE
Subj: REPLY TO MSG# 951 (GPFAX ERROR.)
I also have a problem with my gpfax software for amiga that came with my modem
it says to use diskdoctor, i did and its worse than before!!!! It says i have a
key error or a key set wrong or something like that, is it possible that i
could get a replacement gpfax also? i just bought my modem 3 days ago and im
anxious to send my first f

my address is 356 irving ave Brooklyn NY 11237 Thanx a lot supra!!



Msg#:  966 *AMIGA*
06-19-92 08:04:48
From: DARRYL HALL
  To: SUPRA
Subj: NEW 14.4 MODEM
JUST ARRIVED and I love it.   The speed is great.  Please continue your great
support of the Amiga.  Look forward to voice capabilities.
        Darryl Hall


Msg#:  985 *AMIGA*
06-19-92 22:31:37
From: STUART BROYLES
  To: SUPRA
Subj: RAM EXPANSION
What is the difference between the Supra 500RX with B and the Supra 500rx with
2MB.  Thanks.



Msg#: 1190 *AMIGA*
06-24-92 17:33:55
From: RAY ROBERTS
  To: SYSOP (Rcvd)
Subj: SUPRA V.32BIS AND GVP G-FORCE 030 COMBO
I recently purchased the SupraFAXmodem V.32bis and am having trouble getting
reliable transmissions at the higher speeds.  I am running an Amiga with a GVP
030 50 MHz Combo accelerator which has a built-in SCSI adapter.  I believe that
I have it set up properly... that is, with hardware handshaking, proper cable,
Preferences set properly, etc.  What I'm finding is that when files are
transfered, I get an error about every 16K.  When I test the archived file
after the transfer, I find it to be corrupted.
 
I found a program called GVPPATCH which is supposed tosolve a problem with GVP
SCSI II adapters, but I don't see any improvement after I execute it.
 
By the way, I am using Baud Bandit 1.52 as the terminal program.
 
Have you heard of this problem and do you have any suggestions?
 
       (((Ray)))


Msg#: 1356 *AMIGA*
06-28-92 01:59:43
From: CHARLES JOHNSTON
  To: RAY ROBERTS
Subj: REPLY TO MSG# 1190 (SUPRA V.32BIS AND GVP G-FORCE 03)
Hi Ray!! Don't know if this will help you but I'm using the same modem with
consistently excellent results using Baud Bandit 2.0. It is an upgrade from
your 1.52 but does require the DOS 2.04 Rom Chip be in-
stalled. I hope to upgrade further one day with an accelerator board similar to
yours. My best cps so far is on text files at 2800 cps. Binary stuff,compressed
and uncompressed range from 1500-2300. I would be interested how that compares
with your setup once you get the bugs ironed out. Another tip I might pass on
is this...before you go and 'customize' your modem configuration try using the
AT&F2 command to reset your modem to factory defaults. 9 times out of 10 this
is your fastest and most error free configuration. I rarely get errors at 14.4
and take my modem's performance for granted. Really a pretty good compliment
for Supra. I like to keep my 14.4 v.32bis fax/data modem TOASTY WARM!!
  
                                      Bye and let me know how it goes,
                                              Charles Johnston


Msg#: 1518 *AMIGA*
07-01-92 09:20:13
From: SYSOP
  To: RAY ROBERTS
Subj: REPLY TO MSG# 1190 (SUPRA V.32BIS AND GVP G-FORCE 030 COMBO)
Ray, Just a few suggestions to add to what Charles said,  We have noticed that
Amiga owners with WB 1.3 need to set their serial port speed to 9,600, unless,
as in your case, it is accelerated, or if they only use two bit planes.  In
this case, you can go to 19,200.  A setting higher than this will cause lost
characters between modem and computer, which sould explain the corrupted files.
WB 2.0 and higher is more afficient, and can simply be set to 19,200.  Also,
try setting the modem itself to 12,000 or 9,600, and then test the performance.
The command is: AT N S37=9. (10 for 12,000).  Give all this a shot, and then
get back to me. [Nathan]  Supra Technical Support


Msg#: 1723 *AMIGA*
07-06-92 02:57:41
From: KEVIN BIERL
  To: RAY ROBERTS
Subj: REPLY TO MSG# 1190 (SUPRA V.32BIS AND GVP G-FORCE 030 COM)
I found that I also have the same problem with JR-Comm. What happens is when
the program saves to the Hard Drive I get an error. I tryed the patch also and
it dosen't work for me either. I'm running a GVP 68030/33 and a Quantum 210s. I
have the complete package with GPFax and A-Talk III. But JR-Comm has so many
features A-Talk dosen't that I perfere it. Any help would be apreciated. Using
&F2 setup, Init String "ATZ~~~ATM~~~"
 
                              Thanks
                                 Kevin


Msg#: 1374 *AMIGA*
06-28-92 18:46:18
From: STEVE DAMBROWSKI
  To: SUPRA
Subj: V.32BIS MODEM
I have a question... I just upgraded from my old Supra 2400 to the new v.32bis
14.4k modem, and I've noticed something different about them, amnd (and) I was
just wondering if this is normal or what..
 
   With the Supra 2400, after my term (JR-Comm) finished dialing the number,
the bbs would answer, carrier tones would sound, and about 3-4 sec later it
would connect.. Now, with the v.32bis modem, it takes AT LEAST 10-15 sec befor
I get a connect. Is this normal?
 
             Steve


Msg#: 1489 *AMIGA*
07-01-92 00:43:00
From: MARK WHITE
  To: STEVE DAMBROWSKI (Rcvd)
Subj: REPLY TO MSG# 1374 (V.32BIS MODEM)
Yes this is correct.  It simply takes longer for the modem to check for all of
the possible standards that the other modem could support and to negoiate the
best connection.
 
Mark - Supra TEch Support


Msg#: 1532 *AMIGA*
07-01-92 13:30:22
From: JEFFERY H.GARNER
  To: MARK WHITE (Rcvd)
Subj: 14400 TO USR DUAL HST
First of all I'd like to say hello to all the Amiga users here. Now on with the
question. I just got a 14400 Supra. When I try to hook up at my favorite BBS
the best I can obtain is 12000 baud. At first I thought I had a bum line or
modem. But as a type now my modem is telling me I'm hooked up at 14400. What's
the deal? Is there a special string or command to hook up with the dually's at
14400? Any help would be greatly appreciated.                         Thanx,
                        Jeffery H. Garner


Msg#: 1550 *AMIGA*
07-01-92 20:58:47
From: MARK WHITE
  To: JEFFERY H.GARNER
Subj: REPLY TO MSG# 1532 (14400 TO USR DUAL HST)
Your modem is working correctly.  At 14.4K the modem was seeing alot of line
noise, so it steped down to a slower rate, 12K.
 
Mark - Supra Tech Support


Msg#: 1557 *AMIGA*
07-02-92 00:37:12
From: TIM STOTELMEYER
  To: SYSOP (Rcvd)
Subj: PROBLEM WITH WORD SYNC SERIES III
My earilier message (#790) seams to have not been answered or even acknowledged
yet. I have found a problem with the automounting feature on my Word Sync 
Series III controler/driver.  When allowed to automount a partition three of
the partitions environmental variables are not set what I set them to  in
SupraEdit.  The variables are Mask, Buffer Memory Type, and Max transfer.  I
set them to 0xFFFFF, Chip, and 0x8000 in SupraEdit and varified that they are
set by rerunning SupraEdit.  However upon checking the environment structure
(struct DosEnvec), after rebooting reveals that the variables are set to their
defaults of 0xFFFFFFFE, Any, and 0x1000000 respectively.  I found this out
tracking down why I could not access my  harddrive after I added in 32bit
memory to my Mega Midget Racer.  There is no problem if I boot from a floppy
and mount from a mount list.  Booting from a floppy has taken me from a 20
second boot to a 50 second boot. I hope this is the proper place to be saying
all of this.
 
I am very familiar with the DosEnvec structure because I have developed a
public-domain hard disk optimizer for the Amiga and use the DosEnvec structure
to find out about the partition to be optimized.


Msg#: 1912 *AMIGA*
07-10-92 08:57:31
From: SYSOP
  To: TIM STOTELMEYER
Subj: REPLY TO MSG# 1557 (PROBLEM WITH WORD SYNC SERIES III)
Tim, Yes, this is the propper place to post quesions, and I apologize for the
delay in responding.  I don't have an answer on hand, but I'll get back to you
here ASAP. [Nathan]  Supra Technical Support


Msg#: 1594 *AMIGA*
07-02-92 19:27:36
From: ROB TROWBRIDGE
  To: ALL
Subj: AMIWXPRESS AND SUPRA !!!
i was wondering if anyone has gotten the 14.4 fax modems to work with
amiexpress bbs program ???? i've been beattingmy head against the was try'ng to
get this modem to answer the phone and it won't.. i was running another bbs
that was set up to auto answer and it answered the phone and was allright
untill you tried to u/l something then it would drop dtr and reset the bbs and
kick off the user.... so now i'm try'ng to get amiexpress to work and it set up
to disable the auto answer and it won't even connect the other modem.. it goes
through the connect proccess and then just hangs up ???? whats the deal ??? if
i can't get the modem to work the way it was meant to i'm sending the darn
thing back !!!!! i have no problems connecting to other bbs's or modems  i just
can't seem to get any other modems to connect to me ???? help !!!1


Msg#: 1600 *AMIGA*
07-02-92 23:05:32
From: JEFFERY H GARNER
  To: MARK WHITE (Rcvd)
Subj: THANX
Hey thanx for the quick response to my question. Its nice to know someone
actually takes the time to respond to all these questions.
                Once again thanx,
                                 Jeffery H. Garner


Msg#: 1643 *AMIGA*
07-04-92 12:53:55
From: SCOTT NAGLE
  To: SYSOP
Subj: CONNECTING TO USR DST 14.4'S
        Hi, I just recently received my Supra v.32bis Fax modem.  I am having
problems connecting to U.S. Robotics dual standards with 14.4.  I can connect
to some fine at 9600, but some I cannont connect at neither 9600 nor 14.4, I
just get a "connect" message, but than get disconnected.
        I am using an Amiga 1000 with JR-COmm 1.02 software w/ the RTS/CTS
hardware handshaking enabled.
        Do you have any advice for me???


Msg#: 1650 *AMIGA*
07-04-92 16:12:36
From: CHRISTOPHER CALHOUN
  To: ROB TROWBRIDGE (Rcvd)
Subj: AMIEXPRESS AND SUPRA!!!
Hello! I have the same problems! Ha ha! Small world.. Listen, This is what I am
using now, AmiExpress1.1v, my Config is pretty much default except for the
modem init string is this: AT &F2 E0 S0=0 \N3 M1 W3%C1 %E1 I use 9600 as my
init. baud, the standard commodore serial.device, and I set "varying link rate"
to YES on config screen 1. for my local node i use 19200. This has worked from
1.3 and with Zkick3.01/kick.175.20 (hehe) as well. I usually use a 2-color
screen for the incomming calls. I get great connections with all modems,
however the bbs (or the compression routines) stay at 9600. I have the same
"hang up after connect
 problem which i fix with &d or &d1 or by changing the &f2 to &f0 or &f3 but so
far this is the best string I have (as above). I cant seem to init at 19200,
though the bbs will accept all kinds of initial speeds (ie: 14400 or 12000)
uploads work fine, at usually around 960 cps max. though my other users who
have supras get about 1600cps+ on other boards, and I have seen it myself..
ACK!! By the way, in case you need it, the author's new BBS# is 1-703-639-6114
and AmiExpress is now 2.05 (wow!) which costs $20 for old users, $70 for new
users. give my bbs a call if you find anything else out, ok? or call me VOICE
collect (see other message on this bbs for more info/etc) Voice:1+415-355-7111
MODEM:1+415-355-2396 (pw=tao)


Msg#: 1825 *AMIGA*
07-07-92 23:43:38
From: D WALLING
  To: ALL
Subj: ATALK3-REMOTE BUG?
Has anyone else noticed that a-talk-remote tends to get screwed up when the
baud rate is something higher than 2400 AND the iinitial directory (prior to
the Sleep: label) includes "at" somewhere in it? It seems to work much better
at the higher rates when I just hard-code "work:" or "Workbench:" as the
start-up directory. Am I dreaming?


Msg#: 1845 *AMIGA*
07-08-92 12:01:45
From: PAUL C. RUZYCKI
  To: SYSOP
Subj: SUPRA 14.4 PROBLEMS
Ia
   I have just purchased the supra 14.4 modem and cannot get it to connect
correctly at speeds above 2400 (unfortunately).  I have been able  to to
connect at higher speeds, but after connection is made i will get either
garbage or nothing and then a disconnect.  I have tried other settings that
have been suggested in previous messages but to no avail.  I am currently
running on an Amiga 500 w/ 1.2 ROM, wb 1.3 and term program Ncomm 2.0.  Any
sugestions would be helpfull, S settis
,Handshaking etc.
           thanks
            Paul C. Ruzycki


Msg#: 1894 *AMIGA*
07-09-92 17:22:00
From: ROD SCHNELL
  To: ALL
Subj: V32BIS FAX MODEMS
        This is the second posting of the following message here. The first one
has dissappeared without an answer. A prompt reply from tech support would be
appreciated.
        I bought a Supra V32bis modem and it's great when I manage to connect
at high speed. However, there are several big problems. I have NEVER had
problems when connecting at 2400 bps or less, nor when connecting to USR V32bis
modems at high speed.The problems only occur when I call other SUPRA V32bis
modems. I am never sure exactly what will happen. Problems even occur when
calling a modem with identical ROM. I connect successfully less than half the
time. Other times I get disconnections, sometimes the modems connect but then
everything locks up (and I must reboot), and I often crash to the guru! One
thing I have noticed is that if W1 is used I crash EVERY time W2 seems to work
best with JrComm 102a. My ROM version (returned by AT&I3) is:
                         V1.200-C TR14-Jxxx-001 032
        Are these the new ROMs? If not, what is the version number of the new
ROM? There is at least one undocumented command %Gn What is this command for?
Are there other undocumented commands? Also I would like more info on the use
of the &T (test) commands. 
        I am running on an A-2000 with 512K chip 2.5M fast RAM and a 240M
Quantum HD mounted on an internal GVP seris II controller. I have all these
problems even when physically removing the GVP card and nothing at all running
in the background.
--------------------------------------------------------------------
P.S.
        I fully expected a completely functional modem, not an unreliable toy.
I am interested in purchasing a good accellerator and this experience is
convincing me I do not want the rumored forthcoming Supra accelerator. That W2
mentioned above I have just started to use and I have had 3 successful
highspeed connections in a row, but that has happened before. 


Msg#: 1925 *AMIGA*
07-10-92 13:12:11
From: ROD SCHNELL
  To: ALL
Subj: V32BIS
   O.K. I think I finally figured out the Supra V32bis. For most boards just do
the following:
                  AT&F2         loads default
                  AtW2          prevents most crashes with JrComm
                  AT&W          Saves config 0
                  AtZ           loads config 0 put this in the init
                                command string so you don't have to
                                type this all in again.
   This config works well for me, giving me successsful 14.4K error corrected
connections. You will find this config crashes,locks up or returns garbage
charachters on certain boards. For those boards do the following:
                  AT&F2         loads default
                  ATs37=9       Sets register s37 to 9 (9600 Baud)
                  ATB0N0W2      Enables baud rate in s37 (now 9600)
                                plus a couple other things. 
                                See note 1
                  AT&W1         Saves as config 1
                  ATZ1          Will then load this config to save
                                you from entering it all the time.
    This config has given me successful 9600 baud connections on all the boards
I had problems with. Those problems seem to mostly be caused by BBS software
that cannot handle 14.4K communications or by the Sysop's settings of the
software or the modem.  
      * NOTE*  1  When using Z1 you must also reset JrComm's
                  serial rate to 9600 or you will recieve garbage.
               2  Do not set the dialer to dial numbers which
                  require the config Z0 when Z1 is active. If you
                  do so, you will get garbage and crash.
                  So just dial your Z1 numbers and after finishing
                  with them reload your JrComm default to reset 
                  everthing and then you can safely dial Z0 numbers.
               3  If Z0 is active and you dial a Z1 number you
                  will usually connect but get garbage back. If
                  your JrComm serial rate is at 9600 and you connect
                  at a higher rate you will crash.
               4  If you do crash the system it sometimes stays
                  screwed up after a warm boot. Turn the Amiga off
                  for 30 secs or so, then try again.  P.S
     Supra BBS tech support was absolutely no help at all!
     Hope this helps a bit:
                             Rod Schnell


Msg#: 1926 *AMIGA*
07-10-92 13:14:29
From: ROD SCHNELL
  To: ALL
Subj: NO HELP
Thank a lot for no help at all Supra! Had to figure out everything myself.
Don't you ever read your mail? Product support sucks. GVP here I come!


Msg#: 1929 *AMIGA*
07-10-92 17:56:38
From: ROBERT CARTER
  To: SYSOP
Subj: 14.4K
Just wanted to say hello and am looking forward for the new rom. Been having
problems but am wainting... Thanks again for a Super Modem.
 
Robert

No more messages in section *AMIGA*

Reading Message Board *MAC*
Section has 53 Msgs, #681 to 1928 

Starting number, <CR>=First: 


Msg#:  681 *MAC*
06-11-92 21:30:12
From: LAWRENCE WOLF
  To: ALL
Subj: ROM PROBLEMS?
I thought I had posted something previously, but here it is again. I am running
a Hermes BBS on my 4 meg ram Plus.  I have the 32 bis modem and have been
trying, unsuccessfully to get them to work together.  I have many supra
drivers, but most of them use hardware handshaking, which Hermes cannot handle
(on a Plus, anyways).  I have been  fooling around with the various AT
commands, and have come to a stumbling block.  When i use &K0, the board picks
up, but only at 2400 baud.  I want to make it &K4 to use software handshaking.
It looks right on my end after someone  logs on at 14.4 (or 12k or whatever),
but the caller sees only garbage.  I have painstakingly run tests to isolate
the problem, and it arises only when &K is not of value 0.  Is it a dreaded ROM
problem, tech's, or  some s register I have set wrong?  I'm tearing my hair out
trying to get it to work. (So I can't use &F1 as recommended.) Thanks! lawrence
wolf, sysop of Buckman Tavern II, 617 863-8502. 2400 baud for now...  :/


Msg#:  756 *MAC*
06-13-92 14:27:06
From: MARK WHITE
  To: LAWRENCE WOLF (Rcvd)
Subj: REPLY TO MSG# 681 (ROM PROBLEMS?)
Look in the MAC file section.  A customer has ULed a driver for Hermes   Mark -
Supra Tech Support


Msg#:  696 *MAC*
06-12-92 09:24:30
From: SYSOP
  To: MICHAEL ALBO (Rcvd)
Subj: FAXSTF 2.2
Michael, Please disregard my last message.  I got your address, and have put
you on the list. [Nathan]


Msg#:  705 *MAC*
06-12-92 13:21:08
From: MARK WHITE
  To: CHARLES F. KISER
Subj: TROUBLE WITH NEW INSTALL OF V.3
Do you have anthing else on the phone line?
 
Mark - Supra Tech Support


Msg#:  713 *MAC*
06-12-92 17:33:29
From: LAWRENCE WOLF
  To: ALL
Subj: TECH RESPONSE
How long does it usually take to get a Supra tech response on message
questions?  Do you guys read these message areas?  Long distance calls and all
that add up hwhen I have to call back every day to see if anyone's posted
anything new.  Thanks.


Msg#:  757 *MAC*
06-13-92 14:29:10
From: MARK WHITE
  To: LAWRENCE WOLF (Rcvd)
Subj: REPLY TO MSG# 713 (TECH RESPONSE)
Yes, we read an respond to all questions addressed to SYSOP, plus most question
on the BBS that we can.  However, Nathan has beeen gone for the last week
completing his finals.  He is back and should be caught up by the end of next
week.
 
Mark - Supra Tech Support


Msg#:  782 *MAC*
06-14-92 19:55:56
From: THOMAS KEINER
  To: TECH SUPPORT
Subj: JUST PLAIN HI
Hi guys & (thats an apersand) gal.  Just thought I'd drop you line to let you
know your doing a fine job.  NOW GET BACK TO THOSE PHONES!! Just kidding.  I
have been reviewing some of the tech questions and I have come up with a good
answer to most of the init sting questions, DID YOU CHECK YOUR SPELLING? There
I did my tech support for June. See you monday. TTFN Thomas


Msg#:  786 *MAC*
06-14-92 21:41:20
From: LAWRENCE WOLF
  To: ALL
Subj: SUPRA + HERMES
"Look in the MAC file section.  A customer has ULed a driver for Hermes   Mark
-
Supra Tech Support"
 
I know, and I've tried it, but it doesn't seem to work.  I've talked o other
people who have been running supras and plus's without problems. I've tried
many drivers. The only explanation I can think of is that there are some
different settings that inhibit success.  Maybe the person who uploaded the
driver can upload his profile (&v).  Any ideas opff the top of your head?  As
another factor is that the driver works ok at 2400 baud if &k4 is changed to
&k0.   CHanging it to &k4 results in garbage in and out. Thanks!


Msg#: 1029 *MAC*
06-20-92 22:39:57
From: MARK WHITE
  To: LAWRENCE WOLF
Subj: REPLY TO MSG# 786 (SUPRA + HERMES)
&K4 is  software flow control, and &K0 is no flow control.  It sounds like you
do not have the software properly configured in Heremes, or you do not have the
proper cable, etc.
 
Mark - Supra Tech Support


Msg#:  876 *MAC*
06-16-92 09:51:08
From: SYSOP
  To: SUZEL BOZADA
Subj: MODEM EXCHANGE
You can upgrade the SupraFAXModem Plus to a V.32bis.  If it is in good
conditions, you can receive up to $160.00 credit on the retail price of our
V.32bis (retail $399.95)  You need to talk to our sales department.  Just give
them a call at 1 800 727-8772, or write or FAX them the request, including your
phone number.  If yu have any more questions, please let me know. [Nathan]
Supra Technical Support


Msg#:  908 *MAC*
06-17-92 09:50:29
From: SYSOP
  To: BINISTI JEAN PIERRE (Rcvd)
Subj: SOFTWARE TO GO WITH MODEM
Jean Pierre, I talked with Sales.  We will send you the software probably this
week.  It is being shipped now.  If you have any more questions, please let me
know. [Nathan]  supra Technical Support


Msg#:  912 *MAC*
06-17-92 10:08:53
From: BINISTI JEAN PIERRE
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 908 (SOFTWARE TO GO WITH MODEM)
THANKS  a lot for your answer. Jean pierre
.


Msg#:  945 *MAC*
06-18-92 14:40:09
From: GERALD WINEINGER
  To: SYSOP (Rcvd)
Subj: SUPRA FAX MODEM V.32BIS PROBLEM
I have never been able to send a fax or receive a fax at 14400.  Our Xerox fax
here and several others have been tried.  What's the problem?


Msg#: 1394 *MAC*
06-29-92 09:23:52
From: SYSOP
  To: GERALD WINEINGER (Rcvd)
Subj: REPLY TO MSG# 945 (SUPRA FAX MODEM V.32BIS PROBLEM)
The problem may be due to some problems with our previous chip set.  If you're
running WinFax, you need the WinFax patch called 'Suprawin.zip' in the IBM
section.  It temporarily replaces the 'mod.exe' file.  Also, try FAXing at 4800
or 2400.  We will send out our latest ROM chips in mid-July, which solve the
problems that we have encountered with FAXing. If you have any more questions,
please let me know. [Nathan]  Supra Technical Support


Msg#:  948 *MAC*
06-18-92 18:33:34
From: MICHAEL ALBO
  To: SYSOP (Rcvd)
Subj: FAXSTF
The last message I left you explained that I was not able to receive a  fax
that was beyond one page or so. Its almost as if I am running into a timeout of
some sort. The activity log says that I am getting an error 23003. There is no
english definition with it. The modem I am using is the PC version I bought
recently of v.32 type. I also own a Supra 2400 baud  Fax Modem. I am using the
cable from that and the new MAC software I received in the mail today. Is there
a diffence in the ROMS on the MAC version and the PC version? I am just looking
for some explanation for this drop out. What is really strange is that the
whole thing works better with the old 2.02 software I originally was using. It
just doesn't have all the nice features of this new version. Thanks again for
any help you can shed on this silly problem.


Msg#: 1030 *MAC*
06-20-92 22:42:10
From: MARK WHITE
  To: MICHAEL ALBO (Rcvd)
Subj: REPLY TO MSG# 948 (FAXSTF)
Did you receive the new (1.200C from I3 command), if not let us know and we
will send you a new rom.
 
Mark - Supra Tech Support


Msg#: 1140 *MAC*
06-22-92 22:54:00
From: MICHAEL ALBO
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1030 (FAXSTF)
Mark, I have not received the 1.200C from I3 command ROM and I would much 
appreciate that update. My address is: Michael Albo S. 1418 Bluff Dr. Spokane,
Washington 99206
  
Thank you very much for your assistance.


Msg#: 1395 *MAC*
06-29-92 09:26:22
From: SYSOP
  To: MICHAEL ALBO (Rcvd)
Subj: REPLY TO MSG# 948 (FAXSTF)
Michael, You will receive the new chips soon. [Nathan]  Supra Technical Support


Msg#: 1474 *MAC*
06-30-92 23:25:53
From: MICHAEL ALBO
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 1395 (FAXSTF)
I have received a copy of the ROMs for one of my modems. Thank you very much,
they did solve my FAX problems. I hope that the registration cards for the
other units I have reach you soon since I will need ROMs for those also. Thanks
again.


Msg#: 1839 *MAC*
07-08-92 08:22:04
From: SYSOP
  To: MICHAEL ALBO
Subj: REPLY TO MSG# 1474 (FAXSTF)
Michael, Glad to hear that the new ROMs work as a FAX - thanks for the
feedback.  You can check on this board to be sure that your name is entered in
our database. [Nathan]  Supra Technical support


Msg#:  959 *MAC*
06-19-92 05:36:54
From: GENE STEINBERG
  To: ALL
Subj: 1.20C ROM
Just to answer one question posted on this board from my limited knowledge. The
ROM is a hardware update to the modem, not one that can be done in software
(though that'd be nice, wouldn't it?). My own 1.20C ROM connected to this
board, encountered a transmission error and quickly fell back from 14,400 to
9600 and all was well. So I guess the process can be made to work. Peace, Gene
Steinberg


Msg#:  961 *MAC*
06-19-92 06:03:49
From: JONATHAN VAFAI
  To: SCOTT HERZ
Subj: HERMES DRIVERS
There is one in the mac d/l section.  On the hermes support board there are
some. too.


Msg#:  962 *MAC*
06-19-92 06:12:06
From: JONATHAN VAFAI
  To: SETH SOFFER
Subj: HERMES
If the modem drivers are made to be used with a DTR cable and alll we have is
the HWHS cable what do we do.  I have hifgh hopes on the one I d/led from this
bbs. W What should I have as my setting in the 'Node prefs..' menu?
-Change speed
-Hardware Handshake
-DTR hangup
  Carrier Deyect:
-CTS pin 5
-DCD/pin 7


Msg#:  991 *MAC*
06-20-92 01:38:00
From: GAYLORD HILL
  To: ALL
Subj: SUPRA PROBLEM SYS ERROR 12
Anybody have this proble. I just got my v.32bis and can't even FAX in my
registration. When I go to use the FAX I get a system error 12 and have to
restart. This is VERY frustrating since I waited 5 months to get this. Even if
I go to open the teach text readme I get a system error 12. This all happens
AFTER I choose the modem in the chooser. PLEASE HELP???


Msg#: 1031 *MAC*
06-20-92 22:46:25
From: MARK WHITE
  To: GAYLORD HILL (Rcvd)
Subj: REPLY TO MSG# 991 (SUPRA PROBLEM SYS ERROR 12)
An error 12 is a Mac operating system error.  What type of Mac are you using?
How much memory? Which operating system? What inits / CDevs are you using?
 
Mark - Supra Tech Support


Msg#: 1049 *MAC*
06-22-92 03:14:22
From: GAYLORD HILL
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1031 (SUPRA PROBLEM SYS ERROR 12)
Yeah, I know error 12 is a operating system error. Bombs & crashes stack says
it is due to original programmer of an application (read FAX stf) left some
type of pointer in the program that should not be left in a RELEASE version and
suggest that when encountered the problem should be reported to the company.
Well, that is what I am doing. Mac I use is a SE with a Mobius 030 accelerator
4 megs or ram, 1 meg ram disk, and MacEKG says I have 29% of heap left and I am
running a sh--tload of inits, but only things that are necessary, such as the
inits for the two page monitor, the Mobius, SAM, etc. I tried turning them all
of and still got a error 12. When I stopped using the print (FAX) command and
just selected the laswerwriter from the chooser the crash problem was gone.
BTW, the Supra IS WORKING WITH QUICKLINK II. 


Msg#: 1202 *MAC*
06-25-92 01:19:25
From: MARK WHITE
  To: GAYLORD HILL (Rcvd)
Subj: REPLY TO MSG# 1049 (SUPRA PROBLEM SYS ERROR 12)
I talked with STF the other day.  They had the same thought, you are running
into a conflict with some init or CDev.  Or some they have introduced some bug
into the 2.2 vers that was not there before.  Lately I have run accross a
couple of people having this problem.  I suggest that you contact STF about
this problem.
 
Mark - Supra Tech Support


Msg#:  992 *MAC*
06-20-92 01:57:29
From: JAMES CRAM
  To: 1
Subj: AT13 COMMAND
I can't seem to get the At13 command to come up. All it gives me is an "error"
message. Any ideas?


Msg#: 1158 *MAC*
06-23-92 13:24:19
From: ANDYD
  To: JAMES CRAM (Rcvd)
Subj: REPLY TO MSG# 992 (AT13 COMMAND)
James.... That's an ATI3, not AT13 (ay-tee-eye-three, not ay-tee-one-three). 
andy


Msg#: 1199 *MAC*
06-24-92 23:19:11
From: JAMES CRAM
  To: ANDYD
Subj: REPLY TO MSG# 1158 (AT13 COMMAND)
much appreciated for clearing that up for me.


Msg#: 1216 *MAC*
06-25-92 05:51:37
From: LESLIE L. GAGE
  To: TECH SUPPORT
Subj: WHITE KNIGHT
I have a Mac IIsi and am running White Knight 11.14 and I am having trouble
uploading to one BBS using Z protocal, it just will not run (using a Supra Fax
Modem V.32) maybe I have the initalazation sstring wrong? what do you think it
should be, as it is not shown in the blue paper that came with the modem. Also
where can I get a copy of FaxStf 2.2? and for how much? Leslie L. Gage



Msg#: 1271 *MAC*
06-25-92 21:50:45
From: MARK WHITE
  To: LESLIE L. GAGE
Subj: REPLY TO MSG# 1216 (WHITE KNIGHT)
What speed do you have the serial port set to?  Try setting it to 19.2K or turn
on software handshaking.  (Software handshaking will work correctly with
ZModem.)
 
You can order FaxStf from us for $49.95.
 
Mark - Supra Tech Support


Msg#: 1258 *MAC*
06-25-92 18:38:06
From: DAVID BURCH
  To: SYSOP (Rcvd)
Subj: HERMES AND SOFTWARE FLOW CONTROL.
Hello!  I have been running a Hermes BBS for about six months.  I have a Mac
Plus (and hence no DCD pin).  I had been using an old Hayes V.series 9600 modem
with software flow control.  I had assumed that the operation of software flow
control in the Supra V.32bis modem would be similar, but it isn't.  The Hayes
modem seems to be able to ignore XOFF characters that are a part of the data.
XMODEM and YMODEM work fine with the Hayes modem. Perhaps you would consider
looking into what that device does and emulating it on the Supra modem.  This
would make your modem more acceptable since nearly half of all Macs cannot do
both carrier detection and hardware flow control. I have found that although X
and YMODEM fail to work under software flow control, ZMODEM seems to work OK.


Msg#: 1272 *MAC*
06-25-92 21:51:53
From: MARK WHITE
  To: DAVID BURCH (Rcvd)
Subj: REPLY TO MSG# 1258 (HERMES AND SOFTWARE FLOW CONTROL.)
Which &K setting are you using?  Try using transparent software flow control, I
believe that it is &K5.
 
Mark - Supra Tech Support


Msg#: 1928 *MAC*
07-10-92 16:39:17
From: DAVID BURCH
  To: MARK WHITE
Subj: REPLY TO MSG# 1272 (HERMES AND SOFTWARE FLOW CONTROL.)
Mark, doesn't transparent flow control require explicit support from the
software?  I believe Hermes currently provides no such support, and the word
from Frank Price (The Hermes Guy) is that no such support is planned.
 
-Ben


Msg#: 1305 *MAC*
06-26-92 17:13:41
From: JON LOWE
  To: TECH SUPPORT
Subj: FAX PROBLEMS WITH FAX STF

I have a Supra Fax Modem v.32bis that I got about a week ago. It works great as
a modem, but I have not yet been able to get it to work as a fax modem with Fax
STF Version 2.2 software on my Mac.  I have a Mac II, System 7.0.1, with
Version 1.1.1 of Tuneup.  I have tried Fax STF both as Class1 and Class 2
software, and neither works. When going between the two Classes of software, I
always completely reinstalled the software. I use the cable you included. The
modem will dial, the fax answers, negotiation starts, and then with Class 1
software, the modem starts "groaning" until it hangs up.  With Class 2
software, the remote modem answers, and negotiation is never completed.  With
both types of software, after the phone is dialed, but before the remote fax
machine rings, the Supra modem rings, kind of like a phone ringing, thru its
speaker (and it is definitely NOT the remote phone ringing).  This does not
happen when the modem is used with normal communications software. To eliminate
the potential of extension conflicts, I have turned off all System software
extensions except for the ones associated with the Fax STF software. I have
tried connecting both with STF Technologies fax, and a business fax at my
wife's company.  In both cases the result is identical. The serial no. of the
modem is 14E013226.  I have V1.200-C TR14-Jxxx-001 032 Roms. I get "032" for
the checksum under I1, and OK under I2.  With the &V command, I get: ACTIVE
PROFILE: B1 E1 L2 M1 N1 Q0 T V1 W0 X4 Y0 %G1 &C0 &D0 &G0 &J0 &K3 &Q5 &R0 &S0
&T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:060
S08:002 S09:006 S10:014 S11:095 S12:050 S18:000 S25:005 S26:001 S36:007 S37:000
S38:020 S44:003 S46:138 S48:007 S49:008 S50:255

STORED PROFILE 0: B1 E1 L2 M1 N1 Q0 T V1 W0 X4 Y0 %G1 &C0 &D0 &G0 &J0 &K3 &Q5
&R0 &S0 &T4 &X0 S00:000 S02:043 S06:002 S07:060 S08:002 S09:006 S10:014 S11:095
S12:050 S18:000 S25:005 S26:001 S36:007 S37:000 S38:020 S44:003 S46:138 S48:007
S49:008 S50:255

STORED PROFILE 1: B1 E1 L2 M0 N1 Q0 T V1 W1 X4 Y0 %G1 &C1 &D2 &G0 &J0 &K3 &Q5
&R0 &S0 &T4 &X0 S00:000 S02:043 S06:002 S07:050 S08:002 S09:006 S10:014 S11:095
S12:050 S18:000 S25:005 S26:001 S36:007 S37:000 S38:020 S44:003 S46:138 S48:007
S49:008 S50:255

TELEPHONE NUMBERS: 0=T9876543210                           1=
2=                                      3=
 With the STF software, when I hit TEST under the Chooser setup software I
ALWAYS get "The Test Passed!!!"  

I am at my wits end. Can you suggest anything else to try? Or should I send the
modem back to Mac Zone for a replacement? 

Jon Lowe



Msg#: 1320 *MAC*
06-27-92 00:48:44
From: MARK WHITE
  To: JON LOWE (Rcvd)
Subj: REPLY TO MSG# 1305 (FAX PROBLEMS WITH FAX STF)
It sounds like a bad modem.  The beep, beep sounds you here after the modem
dials in fax mode is normal fax tones.
 
Mark - Supra Tech Support


Msg#: 1381 *MAC*
06-29-92 07:07:08
From: MATT MACPHERSON
  To: SYSOP (Rcvd)
Subj: ARA BUG
Is there a bug in your SupraFAXModem V.32bis ARA setup? I had to go into the
Apple Modem Workshop to fix the modem initialization string.  The \N should
have been \\N.


Msg#: 1490 *MAC*
07-01-92 00:46:04
From: MARK WHITE
  To: MATT MACPHERSON (Rcvd)
Subj: REPLY TO MSG# 1381 (ARA BUG)
No, there is NOT a bug with our ARA script.  We have varified it ourselves,
plus thousands of people have used it with out a problem.  Why should the \N
command be \\N??  What kind of problem were you having?
 
Mark - Supra Tech SUpport
 


Msg#: 1382 *MAC*
06-29-92 07:08:55
From: MATT MACPHERSON
  To: SYSOP (Rcvd)
Subj: FULL SCREEN EDITING
What emulation do I need for full screen editing to work?


Msg#: 1743 *MAC*
07-06-92 09:10:57
From: SYSOP
  To: MATT MACPHERSON
Subj: REPLY TO MSG# 1382 (FULL SCREEN EDITING)
I'm not sure which terminal emulation to choose for the MAC.  We do not
currently have a true full screen editor.  I prefer using the line editor -
which works very well. [Nathan]  Supra Technical Support


Msg#: 1383 *MAC*
06-29-92 07:16:43
From: MATT MACPHERSON
  To: SYSOP (Rcvd)
Subj: FAXSTF AND ARA
Can you use ARA and FAXstf at the same time in answer mode? I would like to
have the modem (V.32bis) setup so that it would automatically figure out if a
FAX or a modem was attempting to connect and have FAXstf answer if the calling
modem is a FAX,  and ARA if the calling modem is a regular modem connection.
. I know that most FAX switches you can buy offer a mechanism for doing this.
The one we have used in the past allows a modem to connect in an assumed FAX
connection.  If the modem receives 22222222, then it switches to a modem
connection.  Of course, these third party switches are external boxes that
expect the modem and FAX machine to be seperate devices.
. Can the SupraFAXModem V.32bis be setup to be in FAX mode and then 
automatically switch to data mode if a modem attempts a connection? Is FAXstf
compatible with ARA?


Msg#: 1393 *MAC*
06-29-92 09:09:41
From: DREW MCEACHERN
  To: SYSOP SYSOP
Subj: HOT STUFF
Hi folks, I just wanted you to know that Ive had my v32bis fax modem 3 weeks
now and everything works great.(1.20c roms) Imagine going like I did from my
old Hayes Smartmodem 1200 to your "V32bis". I live just outside San Francisco
and belong to BMUG (Berkeley Macs) who also has some of your modems. Im now
Dwnldng at 1580 to 1615 cps instead of the old days at 115 cps. This thing is
AMAZING! I see by your BBS messages that you folks are going through lots of
changes, but thats part of new technology and its apparent that you seem to be
making fixes quite reasonably. Keep up the good work. Drew McEachern


Msg#: 1493 *MAC*
07-01-92 01:59:25
From: STEPHEN SANG
  To: SYSOP (Rcvd)
Subj: HELP WITH GENIE
I'm a Mac user, with White Knight 11 (and Microphone II 4.0) and I'm having a
lot of difficulty logging on to GEnie. My init string is AT&F1. I've tried &F
only. (This change makes Compuserve Information Manager 1.6 work properly with
CIS). I've tried ATNS37=6 to fix the modem speed at 2400 baud, per your tech
support advice. I've tried many other things but no dice. Each time the modem
tells me "24" then "CD" then "M4". The best I get from the terminal is not the
expected "U#=" but "f`f". Perhaps this means something to you. Please help -
I'm at a loss as to what to do.


Msg#: 1552 *MAC*
07-01-92 21:11:24
From: MARK WHITE
  To: STEPHEN SANG (Rcvd)
Subj: REPLY TO MSG# 1493 (HELP WITH GENIE)
You are not sending the HHH quickly enough.  Once GEnie has sent the logon code
as f`f, your only choice is to do it again.  I find that if I set the modem to
send all connect info, (CONNECT,PROTOCOL etc.), then I do not have time to send
it HHH.
 
Mark - Supra Tech Support


Msg#: 1563 *MAC*
07-02-92 02:44:56
From: YASUKO ISHIDA
  To: SYSOP (Rcvd)
Subj: MAC
My name is Yasuko Ishida. I am calling now from Tokyo, Japan. Our company
purchased two Supra V.32bis FaxModem just two weeks ago. We are sending
registration cards now. We are satisfied with the performance of the faxmodem
but we would like to k now how to get V32_Q&A.TXT file from Supra BBS. Also
please put our companyUs name on the list for ROM upgrade.


Msg#: 1917 *MAC*
07-10-92 09:37:39
From: SYSOP
  To: YASUKO ISHIDA
Subj: REPLY TO MSG# 1563 (MAC)
You can download that file from the Modem section in File section.  If you've
sent in your registration card, then you can check here to see that your name
is entered in the database. [Nathan]  Supra Technical Support


Msg#: 1593 *MAC*
07-02-92 19:25:05
From: RANDY SHAW
  To: SYSOP
Subj: SUPRA V.32BIS
I am the Timbuktu/Remote Product Specialist at Farallon Computing, Inc.
Recently you kindly provided us with 2 FaxModem v.32bis units for use in
writing custom CCL scripts for our products Timbuktu/Remote (TBR) and Liaison.
I need a little help from you, please.
  
Adding the basic &F1 command works fine (great command!) under most conditions.
Your modems will connect to each other at 14.4 no problem as long as the lines
are perfectly clean. But we need to be able to give people an option as to what
to do when the lines are not clean. I added the N0 command, which makes your
modem connect at whatever we have TBR set the serial port to, which is exactly
what we want. However, we find that the the TBR/serial port setting has to be
the same on both the calling and answering Macs. We need to find a way to make
it so that setting the serial port speed in TBR on the calling end defines the
upper limit of the connection, while the receiving end is set to any serial
port speed.
  
We are not finding that the modems step down themselves during training if the
line conditions are adverse. If the N0 command is not used, it seems to be 14.4
or nothing. I read your 5/26 release notes, and experimented with the %Gn, %En,
and S110=n commands but failed to find the right combination. 
  
We are being hammered with calls for support of your modem. This is great as it
indicates you have a real successful product, but it really puts the pressure
on us to get a reliable CCL put together. Your assistance will be greatly
appreciated.
 
One of our units has the 1.200 ROM, one an older ROM. I see that you are going
to distribute the new ROMs to all your customers so we do not have to write
different scripts should some of the new commands be needed. Congratulations on
an excellent support policy.
   
Any reply posted here will be welcome. If you can call me directly at
510-596-9437, that will be appreciated even more. Thanks!
  
Randy Shaw Farallon TechSports


Msg#: 1644 *MAC*
07-04-92 13:14:11
From: JOHN GUISE
  To: ALL
Subj: HARDWARE CABLE
For those looking for a Hardware Handshaking cable,  I have been using one 


Msg#: 1646 *MAC*
07-04-92 14:35:45
From: JOHN GUISE
  To: ALL
Subj: HARDWARE CABLE
For those looking for a Hardware Handshaking cable,  I have been using one from
Egghead.   It is labelled as Mac Plus / Zoom High Speed Modem, SKU# 773614.
For $12.99. They have another one, SKU#458769 for $15.99 I think.   That one
does not have HWHS, but it is recommended by stf, or QuickLink, I forget which.
However to get that one to HWHS, youUll need to build an adaptor according to
instructions in 1/90 MacUser.  IUve tried both the above and find that it
yields identical results. Yet I have never been able to log on here at faster
than 12000, LP and DC, with Smartcom 3.2 set at 9600  (Despite selecting HWHS,
it always reports a connection as TRANSPARENT X-on/X-Off.  Why?)   If I select
V.42 and V-series, it crashes Smartcom. As to fax.   Be advised that FAXstf
2.0.6 requires that &K4 be used.   Can somebody tell me if FAXstf 2.2 is worth
the $50 for a new program upgrade?   Or is there a cheaper upgrade price?
Through whom?    What does FAXstf 2.2 offer over 2.0.6?     IUm using this on a
4meg Classic, System 7 w/tune up and it seems fine. If anybody has a list of
MAC BBS it would be greatly appreciated.   Thanks. Please excuse the
formatting.   This editor sucks!   Took me well over 10 tries before I could
get Smartcom 3.2 to work with this.


Msg#: 1767 *MAC*
07-06-92 19:13:26
From: BILL HILL
  To: SUPRA
Subj: SUPRAFAXMODEM V.32BIS
Howdy,
 Just curious... How come I can only connect at 12,000 Baud on your BBS? I'm
also having the same problem connecting at 12,000 Baud on other BBS's when it
should be 14,400? Your answer would be greatly appreciated... i just baught it
and it has the 1.2 roms in it. I use the AT&F1 setting also. Thanks,
                Bill Hill


Msg#: 1783 *MAC*
07-07-92 01:13:09
From: MARK ROBERTSON
  To: MARK WHITE
Subj: SUPRA 14.4KFXMDM
92/07/07 Too early in the morning for words but they must be sent anyway,

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Msg#: 1162 *ST*
06-23-92 15:33:04
From: BRIAN WATTERS
  To: ALL
Subj: MAXTOR DRIVES
Hello all, I am looking for an answer to if a Maxtor LXT200S will work with a
supra SCSI hard drive interface???, please somone let me know what you may or
maynot know!.

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