LANTASTIC(R) TECHNICAL SUPPORT SERVICES



Effective April 1996



Artisoft wants to be the easiest company you do business with. Once

you buy any of our products, we'll be there for you with a full range

of technical support services. From the services below, choose those

that fit your needs and budget.





                                 PRIORITY SUPPORT

                  Rapid-response, for-a-fee technical support



TALK TO A TECHNICIAN



	No waiting for an Artisoft technician to help with all Artisoft

	products. Available Monday through Friday, 6 a.m. to 9 p.m.,

	and Saturday, 7 a.m. to 5 p.m., Mountain Time. Cost is $2.50

	per minute.



	900 Priority Support	1-900-555-TECH(8324)

	Cost is billed to your phone number. (U.S. only)



	800 Priority Support	1-800-293-3936

	Cost is billed to your credit card (VISA, MasterCard, or

	American Express in U.S. and Canada). Ideal if your company

	does not permit calls to 900 numbers.



	Per-incident Consulting 	1-800-216-6735

	Contact our Technical Consulting group to resolve a single

	networking issue. Our team of analysts will help you until they

	have resolved your difficulty. This service is available in the

	United States and Canada for a fee of $95.00 per incident, billed

	to your VISA, MasterCard or American Express.



	Annual Support Agreement (orders) 	1-800-846-9726

	Purchase five support incidents per year and save. Five incidents

	are available for $249.00. Call our Sales Consultation Center at

	1-800-846-9726 for additional information or to order this

	economical support plan.



	Schedule a support appointment via the World Wide Web.

	Schedule a support appointment with Technical Consulting to

	resolve a single networking issue. Our analysts will help you

	until they have resolved your difficulty. Service is available

	in the U.S. and Canada for $95.00 per incident, billed to your

	VISA, MasterCard or American Express. To schedule an appointment,

	connect to http://www.artisoft.com/lan/tech/tsappt.html.





                                   STANDARD SUPPORT

                   Award-winning technical support from Artisoft



TALK TO A TECHNICIAN



	General Support for current versions  520-670-7000

	TDD for Hearing-impaired                 520-670-7352

	Available Monday through Friday, 8 a.m. to 4 p.m.,

	Mountain Time.



LEAVE A REQUEST AVAILABLE 24 HOURS A DAY



	Artisoft Forum/CompuServe(R) Information Service

	From any CompuServe ! prompt, type GO ARTISOFT to enter

	the Artisoft Forum, where you can leave an inquiry for

	response in one business day.   For CompuServe subscription

	information, call 1-800-848-8199 in U.S. or 1-800-635-6225

	in Canada.

 

	Arti-Facts(SM) Bulletin Board Service	520-884-9675

	Use your modem to leave an inquiry for response within three

	business days. Also online: user discussions  and downloadable

	document and utility  files.



	Listen to automated help Available 24 hours a day

	AARTS	520-670-7000 

	(Artisoft Automated Remote Troubleshooting System)

	Automated system walks you through standard networking

	situations and solutions.  After normal business hours, listen

	to the recorded options and press the appropriate prompt to

	access AARTS.



DOWNLOAD THE INFORMATION 24 HOURS A DAY



	FaxReturn(SM) Technical Bulletins	520-884-1397

	Call from a fax machine telephone handset and select up to

	three bulletins from the automated menu system; receive the

	document(s) by fax the same day.

 

	Artisoft Forum/CompuServe Information Service

	From any CompuServe ! prompt, type GO ARTISOFT. From

	the Artisoft Forum, download the latest drivers, solutions and

	technical bulletins. For CompuServe subscription information,

	call 1-800-848-8199 in U.S. or 1-800-635-6225 in Canada.

 

	Arti-Facts Bulletin Board Service	520-884-9675

	Get access to the latest drivers and solutions for Artisoft 

	products.  Find useful technical bulletins that cover everything 

	from advanced memory management to wide area networks.



INTERNET SERVICES



Artisoft has both a Home Page on the World Wide Web, and an FTP

server, which let you browse, review and download helpful support

bulletins and product information.



	Artisoft Home Page

	Connect to www.artisoft.com and choose LANtastic, then

	Technical Support for bulletins, tutorials, an on-line 

	troubleshooting system and files for downloading.



	Anonymous FTP Server on the Internet

	To access this Artisoft server, log in to ftp.artisoft.com with

	the username anonymous, and use your Internet e-mail address

	as your password. Once in, consult the README file in the

	root directory for file availability. 



USE THE EXPERTISE OF AN AUTHORIZED RESELLER

1-800-846-9726

LANtastic PremierSM Partners and LANtastic AdvantageSM Partners

are an excellent source of personalized help. We'll be pleased to put

you in touch with a partner near you. 



EDUCATION SERVICES

In addition to the award-winning technical support services offered by

Artisoft, another avenue to superior support is available through

Artisoft's classroom training. Artisoft currently offers two courses: Call

the Artisoft Sales Consultation Center at 1-800-846-9726.



	Install, Configure and Troubleshooting LANtastic Networks

	Product #ICT600 MSRP $889, is a three-day seminar that

	teaches you how to configure, administer, maintain and

	troubleshoot a LANtastic network containing LANtastic,

	LANtastic for OS/2 and LANtastic Dedicated Server.



	Optimizing LANtastic Networks

	Product #OPT600 MSRP $359, is a one-day workshop that

	teaches you how to fine-tune your LANtastic network

	consisting of DOS, Windows, OS/2 and dedicated servers.



	Dedicated Server - Install, Configure and Troubleshoot

	Product #DS-ICT MSRP $149.95, A 250+ page self-paced

	training manual that details how to install, configure,

	troubleshoot and administer a LANtastic network with a

	LANtastic Dedicated Server.





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LANTASTIC(R) TECHNICAL SUPPORT SERVICES



Additional information for international customers

Effective April 1996



                              STANDARD SUPPORT

           Award-winning technical support from Artisoft



USE THE EXPERTISE OF AN AUTHORIZED RESELLER

Authorized LANtastic Partners are an excellent source of

personalized help. We'll be pleased to put you in touch with a

partner near you.



DOWNLOAD THE INFORMATION AVAILABLE 24 HOURS A DAY



	Arti-FactsSM Bulletin Board Service

	Get access to the latest drivers and solutions for Artisoft

	products. Find useful technical bulletins that cover

	everything from advanced memory management to wide

	area networks. (See country BBS numbers below.)



INTERNET SERVICES



	Artisoft has both a Home Page on the World Wide Web,

	and an FTP server, which let you browse, review and

	download helpful support bulletins and product information.



	Artisoft WWW Home Page

	Connect to www.artisoft.com and choose LANtastic, then

	Technical Support for bulletins, tutorials, an on-line 

	troubleshooting system and files for downloading.



	Anonymous FTP Server

	To access this Artisoft server, log in to

	ftp.artisoft.com with the username anonymous, and use

	your Internet e-mail address as your password. Once in,

	consult the README file in the root directory for file

	availability.





Asia-Pacific

Artisoft Asia-Pacific 

P. O. Box 697 

Neutral Bay NSW 2089

Sydney Australia

Tel: 	+61-2-9988-4800

Fax: 	+61-2-9988-4643



Benelux

Artisoft Benelux

Reactorweg 291

3542 AD Utrecht

The Netherlands

Tel: 	31 (0)30-2417900

BBS:	31 (0)30-2412176

Fax: 	31 (0)30-2417999



Canada

Artisoft Canada

10 Carlson Court, Ste. 590 

Etobicoke, Ontario

M9W 6L2 Canada

Tel:	520-670-7000

(U.S. support center)

BBS:	520-884-8648

(U.S. support center)



France

Artisoft France

99, quai du Docteur Dervaux

92600 Asnire-sur-Seine 

France

Tel: 	33 (1) 46-88-08-18

BBS:	33 (1) 46-80-08-81

Fax:	33 (1) 46-80-08-82



Germany

Artisoft Deutschland

Landsberger Strae 408

81241 Munich

Germany

Tel: 	49-89-580-98-51

BBS:	49-89-580-98-802

Fax: 	49-89-580-98-47

For technical support, please call 44 (1923) 20-84-78

in the United Kingdom.  Long distance fees may apply.





Italy

Artisoft Italia

Via Giovanni da Udine 34

Milan 20156 

Italy

Tel:	39 (2) 38-09-33-08

BBS:	39 (2) 38-09-33-72

Fax:	39 (2) 38-09-33-71



Japan

Artisoft Japan

Fuyo-Kanda Bldg. 4F

1-4-13 Higashi-Kanda 

Chiyoda-Ku

Tokyo 

Japan 101

Tel:	81-03-5687-9451

BBS: Nifty LAN vendor forum

Fax:	81-03-5687-9455



Mexico

Artisoft Mexico

Insurgentes Sur 667 

Tercer Piso

Col. Napoles, Mexico City

Mexico 03810

Tel:	52 (5) 543-4890

BBS:	52 (5) 536-2578

Fax:	52 (5) 687-5330



United Kingdom

Artisoft UK

Sceptre Gate

3/9 Sheet Street

Windsor, Berkshire SL4 1BN

United Kingdom

Tel:	44 (1753) 84-22-00

BBS:	44 (1753) 84-22-55

Fax:	44 (1753) 84-22-33

For technical support, please call 44 (1923) 20-84-73.



United States

Artisoft, Inc.

2202 North Forbes Blvd.

Tucson, Arizona 85745 

USA

Tel:	520-670-7000

BBS:	520-884-8648



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(C) 1996 Artisoft, INC.  All rights reserved.  Artisoft and

LANtastic are registered trademarks; and ArtiFacts, LANtastic

Advantage, LANtastic Premier and FaxReturn are service marks

of Artisoft, Inc.  Other company names, brand names and

product names are the property and/or trademarks of their

respective companies registered under the laws of the United

States.  Some restrictions apply.  Prices in U.S. dollars.  

Prices and specifications subject to change without notice.

