Archive-name: comp-groupware-faq/bibliography1
Last-modified: 1994.3.20
Version: 2.0
Copyright: 1994 (c) David S. Stodolsky, PhD


Groupware Bibliography
======================

This posting is primarily a test of the new setext format (see the 
guidelines for further information). No attempt has been made to 
organize this list, beyond removing obvious duplicates. Appearance 
of an entry does not constitute an endorsement. Absence from the 
list does not constitute a rejection. Send corrections and additions 
to the copyright holder. 

dss




Journals with articles about groupware
--------------------------------------
Academy of Management Journal
Accounting, Management and Information Technologies
ACM Transactions on Computer-Human Interaction
ACM Transactions on Office Information Systems
Behaviour and Information Technology
British Journal of Management
Collaborative Computing
Communications of the ACM
Concurrent  Engineering: Research & Applications
Decision Support in Public Admin.
Decision Systems
Group Decision and Negotiation
IEEE Transactions on Systems, Man, and Cybernetics
Information Systems
Interacting with Computers
International Journal of Man Machine Studies
International Journal on Intelligent and Cooperative Information Systems
Journal of Applied Psychology
Journal of MIS
PRESENCE
Management Science
MIS Quarterly
Small Group Research


HCI Bibliography
----------------
The HCI Bibliography provides an updated listing of articles with some 
coverage of groupware:

A bibliography on human-computer interaction available via anonymous
FTP to anyone on the internet.

Holdings include the complete ACM SIGCHI conference proceedings for
1983-1990, the complete abstracted contents of the journal
Human-Computer Interaction, and the contents of several edited
handbooks (with release of detailed tables of contents and abstracts
pending publisher approval).  Also included are over 100 entries on
books and major reports on HCI.

To obtain info on the bibliography, or an index of holdings, use
anonymous FTP to cheops.cis.ohio-state.edu, in dir pub/hcibib.  There
are two files, README and index that provide information on contents,
as well as the bibliography itself.

Table 1: Books in the HCI Bibliography
---------------------------------------------------------------------------
 Baecker & Buxton's "Readings in HCI" (1987)
 Helander's "Handbook of HCI", (1988) Elsevier/North-Holland
 Salvendy's "Handbook of Human Factors", (1987) Wiley
 modules of books, videos, etc.

Table 2: Conference Proceedings in the HCI Bibliography
---------------------------------------------------------------------------
 BCS-HCI: People and Computers (1985-1991), Cambridge
 CHI: Human Factors in Computing Systems (1982-92), ACM
 CSCW: Computer-Supported Cooperative Work (1988,90), ACM
 Document Processing Systems (1988), ACM
 ECHT: European Conference on Hypertext (1990), Cambridge
 EP: Electronic Publishing (1990), Cambridge
 ESP: Empirical Studies of Programmers (1986, 87, 91), Ablex
 HFS: Human Factors Society Annual Meeting (1990), HFS
 Hypertext Conference (1987, 89, 91), ACM
 Hypertext I and II (1988, 89), Intellect
 INTERACT: HCI Conference (1984, 87, 90), Elsevier/North-Holland
 SIGIR: Information Retrieval (1987-92), ACM
 SIGOIS: Organizational Computing Systems (1991), ACM
 SIGOIS: Office Automation (1982, 84, 86, 88,90), ACM
 UIST: User Interface Software and Technology (1988-91), ACM

Table 3: Journal Volumes in the HCI Bibliography
---------------------------------------------------------------------------
 BIT: Behaviour and Information Technology (1982-1991), Taylor & Francis
 HCI: Human-Computer Interaction (1985-91), Erlbaum
 IJHCI: Intl. Jl. of Human-Computer Interaction (1989-91), Ablex
 IJMMS: Intl. Jl. of Man-Machine Studies (*-1991), Academic Press
 IWC: Interacting with Computers (1989-91), Butterworth-Heinemann
 JOC: Jl. of Organizational Computing (1991), Ablex
 SIGCHI: Bulletin (1988-91), ACM
 TOG: Transactions on Graphics (1986-91), ACM
 TOIS: Transactions on (Office) Information Systems (1982-91), ACM


Computer-Mediated Communication
-------------------------------
J. December at decembj@rpi.edu has put together a
list of Computer-Mediate Communications resources. This is from his FTP site:
   Anonymous ftp Host: ftp.rpi.edu; Directory: pub/communications/

   File                 Explanation
   -------------------- ------------------------------------------------
   internet-cmc.readme  this file

   internet-cmc.dat     the `raw data' file for other internet-cmc files,
                        tagged according to the KEY, described below.

   internet-cmc         a human-readable (wide column) version which can be
                        manipulated or reformatted using Unix scripts;
                        some scripts are suggested in this file itself.

   internet-cmc.txt     a human-readable version which stays in 80-columns;
                        useful for reading as static text (printed or
                        online), but not as useful for scanning and
                        reformatting as internet-cmc

   internet-cmc.tex     the LaTeX version (source)

   internet-cmc.ps.Z    the compressed PostScript version

   internet-cmc.html    the Hypertext Markup Language (HTML) version
                        Thanks to Kevin Hughes (kevinh@pulua.hcc.hawaii.edu)
                        for developing an early version of the software to
                        convert internet-cmc.dat to internet-cmc.html.
                        Link to this file with the URL:
                        ftp://ftp.rpi.edu/pub/communications/internet-cmc.html

   internet-cmc.dvi     the device-independent (binary) version

   internet-cmc.gif     The graphics image that I use in the .html
                        version.

   internet-cmc.bib     This is a selected listing of items related to
                        Computer-Mediated Communication, the Internet,
                        and network information infrastructure and use.


   The source code for translating internet-cmc.dat into its various
   formats is available on request.


Mac Groupware Yellow Pages
--------------------------
ftp://netcom.com/pub/consensus/groupware

This is from the "Recommended Books" section from the latest edition of
the "Mac Groupware Yellow Pages". If you have other books that you think
are a "MUST PURCHASE" book for people interested in groupware, please let
me know.

********

*Computer-Supported Cooperative Work: A Book  of Readings* by Irene Grief
This collection of papers from older CSCW Conferences was published in
1988, and contains all the seminal academic papers on the topic.
COST: $39.95
Morgan Kaufman Publishers; (800) 745-7323; f(415) 578-0672

*CSCW '88 & '90 Proceedings* These academically focused papers cover most
of the research on groupware since 1988. COST: CSCW '88 order #612880 $24
for ACM members, $33 for non-members. CSCW '90 order #612900 $22 for
members, $30 for nonmembers.
Association for Computing Machinery (ACM); (800) 342-6626 or
(301) 528-4261

*Groupware: Computer Support for Business Teams* By Robert Johansen This
book is still a good introduction to the field of groupware, though a
little out of date (it was published in 1988.) This book focuses on
groupware for corporations and managers, and it is a good overview of the
field. COST: $27.95 The Free Press; (212) 702-2000

*Leading Business Teams* by Johansen, Sibbet, Benson, Martin, Mittman &
Saffo This is a more recent book by the author of "Groupware". It
explores the intersection of technology and business teams, including
enhancing team effectiveness, turning groupware ideas into business
reality, team dynamics, a visions for the future. COST: $23.75
Addison-Wesley Publishing Company; (800) 477-2226

*Shared Minds: The New Technologies of Collaboration* by Michael Schrage
Schrage is known for his nationally syndicated 'Innovation' column. This
book explores "the role of tools and technologies in shaping the
collaborative process." Unique in this book is a focus first on needs of
collaboration before computers. This book was published in '90.
COST: $21.95
Random House; (212) 751-2600

*Technology for Teams: Enhancing Productivity in Networked Organizations*
by Susanna Opper & Henry Fersko-Weiss This is the most recent book on
groupware, and approaches groupware from a corporate perspective. Every
stage of electronic teamwork is covered, from definition to
implementation. Especially valuable is the coverage of the steps that a
corporation must take to commit itself to groupware, and some case
studies of corporate implementation. COST: $29.95
Van Nostrand Reinhold; (606) 525-6600

I wanted to warn people away from the book "Groupware for the Macintosh"
by Michael Fraase. I was very disappointed in it. This 1991 book reads as
more of an introduction to 1990 networking apps (such as pre-System 7
file sharing and QuickMail) than as survey of existing Mac groupware
applications. It's only merit is its attempt to cover some history
and issues, but this section is far too brief.

********

| Christopher Allen                         Internet: consensus@aol.com |
| Consensus Development                             Tel: (415) 345-1060 |
| 3182 Campus Drive #501                            Fax: (415) 345-1714 |
| San Mateo, CA 94403-3123                                              |


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Date: Tue, 8 Mar 1994 14:55:43 -0500 (EST)
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                  LOTUS NOTES MAILING LIST ARCHIVE

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Innovation Lab Design
---------------------
Date: 21 Dec 1993 12:29 MST

In article <pat_gonzalez-141293094422@bic4.sri.com>, pat_gonzalez@qm.sri.com 
(Patricia Gonzalez) writes...
>I am investigating sources and information about the proper design
>of innovation labs. What can be done to build an innovation room
>...
>Does anyone know:
>1. Relevant papers/books on the topic?

    I think these are the four key papers, but certainly there are several
    other important ones.  These papers will cite several others of
    interest to you.

    Mantei, M.
      Capturing the Caputre Lab Concepts: A Case Study in the Design of
      Computer Supported Meeting Environments (CSCW, 88)
      Marilyn is now with the CAVEcat project at U of Toronto.

    Martz, W. B., Chappell, D. A., Roberts, E. E., & Nunamaker, J. F.
      Designing Integrated Information Facilities to Support Electronic
      Meetings (HICSS Proceedings, 1991).
      martz@bpa.arizona.edu

    Lewe, H & Krcmar, H.
      The Design Process for a CSCW Research Lab - The Hohenheim CATeam
      Room Example.  I am not sure where this was published.  They have
      written several pertinent papers.  You might try writing to Henrik to
      get a listing of them.
      lewe@rus.uni-stuttgart.dbp.de

    Olson, G. M., Olson J. S., Mack, L. A., Cornell, P., & Luchetti, R.
      Flexible Facilities for Electronic Meetings.  Chapter 10 in Computer
      Augmented Teamwork by Bostrom, Watson, and Kinney (1993) Van Nostrand
      Reinhold.
    Also take a look at CSMIL Tech Report #33 from the U
      of Michigan.  It is worth your while to order this - but it is an
      overlap with the cited chapter.

>2. Consultants/professors who specialize in innovation lab design?

    Philip Stone and Robert Luchetti.  Stone is a Management Professor at
    Harvard.  Luchetti is an architect with a practice in Cambridge, MA.
    You can get Luchetti's business number by calling information.  They
    have written two or three Harvard Business Review articles together
    which might interest you.  Luchetti also has given talks at EDRA
    (Environmental Design Research Association) the last couple of years on
    this subject.  Luchetti does not have an email address.

    David Chappell.  Chappell designed the first three rooms built at
    Arizona.  He has a consulting firm call Intrepid and is probably
    available for consulting.  His address is magic@bpa.arizona.edu

    Steelcase.  Paul Cornell is with an R&D group at Steelcase which has
    been looking into creative systems furniture to support group
    collaboration.  They were involved with the Michigan work.

    Marilyn Mantei.  I am not sure if she is still doing room design work
    at all.  Her '88 paper was probably the first paper to look at these
    issues.  She is with the Computer Science Department at U of Toronto
    and is very active with SIGCHI and the CSCW conferences.

    Henrik Lewe and Helmut Krcmar have built two room at the University of
    Hohenhiem.  They have taken a very scientific approach to room design
    and have documented their work in a series of papers.  If you are
    interested in group collaboration environments you should contact them
    for their bibliography.

    Lisa Neal manages the EDS Center for Meeting Intelligence in Boston.
    She has given tutorial on Computer Supported Meeting Environments at
    several recent conferences.  She can be reached at lisa@cmi.com

    Nicholas Romano and I have been working on a paper in collaborative
    meeting room design here at the University of Arizona.  I have
    informally consulted with many people who have visited Arizona in the
    process of planning their group rooms.  My dissertation is in the area
    of GSS support for architectural planning and I am currently the senior
    GSS facilitator at Arizona.  If you give me a phone call or write me
    directly I will be happy to speak to you further on this subject.

>3. Examples of what major companies have done to create innovation rooms?

    EDS has built at least three Centers for Meeting Intelligence.  Lisa
    Neal would be a good first contact to learn more about there work.

    Arthur Andersen has built a group meeting facility and has a research
    group in this area.  A contact with them might be Beth Lange at
    lange@andersen.com

    Ventana is the marketer of GroupSystems and enjoys a close relationship
    with the University of Arizona.  They probably offer meeting room
    design consultation.  You might call them at 602-325-8228.

    Xerox Parc Co-Lab has published a number of papers related to this
    topic.  I understand that they have dismantled their room (but this is
    second hand information and I am far from certain.)

    The Pod was built by ICL in Berkshire, England.  I am not sure how to
    contact them, but certainly some reader of this group must know.

    U of Hohenheim.  Lewe and Krcmar work is discussed above.

    U of Arizona.  There are several active projects which might be of
    interest to you.  We are developing "the Mirror Project" which is a
    virtual conference table stretched across multiple sites.  And Mark
    Pendergast is working on software called "TeamRoom" which is kind of a
    virtual reality extension of some of the Co-Lab ideas and some of
    Arizona's "Shared Visions" ideas.  As this work is ongoing, no papers
    have come out of it yet.

    Good luck.
===========================================================================
daniel david mittleman     -     danny@arizona.edu     -     (602) 621-2932


Investigation of Decision Support Systems
-----------------------------------------
This is a part of a list of materials for "Investigation of Decision Support 
Systems" Winter, 1989, Dept. of Computer Science, Copenhagen University:

Abdel-Wahab, H. M., Guan, S.-U. & Nievergelt, J. (1988, November). Shared 
workspaces for group collaboration: An experiment using Internet and UNIX 
interprocess communications. IEEE Communications Magazine, 26, 10-16.

Christine, B. & Bennett, J. (1991). "Groupware in Practice: An Interpretation 
of Work Experiences." in Charles Dunlop & Rob Kling (Eds.) Computerization and 
Controversy: Value Conflicts and Social Choices. Boston, Academic Press.

Cohen, D. & ISI Research Staff. (1976, July). Network secure communication. In 
ISI Research Staff (Eds.), A research program in computer technology, annual 
technical report, July 1975-June1976 (Tech. Rep. ISI/SR-76-6). Marina del Rey, 
CA.: University of Southern California, Information Sciences Institute.

Jarvenpaa, S. L., Rao, V. S., and Huber, G. P. (Dec. 1988). "Computer support 
for meetings of groups working on unstructured problems, _MIS Quarterly_, 12, 
645-666.

Johansen, R. (1988). Current user approaches to groupware. Chapter 2. (pp. 
12-44). In Groupware.  NY: Free Press.

Kraemer, K. L. & King, J. L. (1988). Computer-based systems for cooperative 
work and group decisionmaking. ACM Computing Surveys, 20(2), 115-146.

Lewe, H. & Krcmar, H. (1990, Oct.). The design process for a CSCW research lab 
- The Hohenheim CATeam room example (Working paper Nr. 15). Stuttgart, 
Germany: Hohenheim University. ([1991, Jan.]. Proceedings of the 24th Hawaii 
International Conference on Systems Sciences (HICSS), Negotiation Support 
Systems mini-track.

Stodolsky, D. (1984). Social marketing applied to executive decision support 
systems. Organisatoriske Fragmenter 1984, 12, 59-66. Reprinted in Nils 
Villemoes (Ed.), Organisatoriske Fragmenter (Erhvervsoekonomisk information). 
Copenhagen: Civiloekonomernes Forlag.

Stodolsky, D. (1987). Dialogue management program for the Apple II computer. 
Behavior Research Methods, Instruments, & Computers, 19, 483484.

Stodolsky, D. (1988, September). Self-management of criticism in dialogue. 
Fourth European Conference on Cognitive Ergonomics, Cambridge, UK: European 
Society for Cognitive Ergonomics.

Stodolsky, D. (1989, June 9). Pseudonym-Based Peer Review Journals [Letter]. 
Communication Research and Theory Network (CRTNET), No. 190. (Available by 
electronic mail from LISTSERV@PSUVM.BITNET at University Park, PA: The 
Pennsylvania State University, Department of Speech Communication and 
COMSERVE@Vm.ecs.rpi.edu at Troy, NY: Rensselaer Polytechnic Institute, 
Department of Language, Literature, and Communication)

Stodolsky, D. S. (1990). Protecting expression in teleconferencing: Pseudonym-
based peer review journals. Canadian Journal of Educational Communication, 19, 
41-51.

Stodolsky, D. (1990). Archiving secure interactions. Psychological Science, 
1(6), 353-354. ([1990, May 25]. (Comments on Gardner's Electronic Archive by 
Stodolsky. Psycoloquy, 1[8]. [Available by anonymous ftp from PRINCETON.EDU in 
directory /pub/harnad at Princeton, NJ: Princeton University, Dept. of 
Psychology.])

Stodolsky, D. S. (1990, August 24). Archives and organization: The social 
potential of electronic publishing. Psycoloquy, 1(11). [Available by anonymous 
ftp from PRINCETON.EDU in directory /pub/harnad at Princeton, NJ: Princeton 
University, Dept. of Psychology.])

Wagner, G. R. & Nagasundaram, M., Meeting process augmentation: The real 
substance of GDSS. In Lee, R. M., McCosh, A. M., & Migliarese, P. (Eds.) 
(1988). Organizational decision support systems. Amsterdam: North Holland.


Conversation with Eye Contact
-----------------------------
Ishii, Hiroshi and Ohkubo, Masaaki, Design of TeamWorkstation:  A Realtime
Shared Workspace Fusing Desktops and Computer Screens

Ishii, Hiroshi and Kobayashi, Minoru, ClearBoard: A Seamless Medium for
Shared Drawing and Conversation with Eye Contact

both references in:
Readings in Groupware and Computer-Supported Cooperative Work: Assisting
Human-Human Collaboration, Baecker, Ronald M. (ed.), Morgan Kaufmann
Publishers, Inc. 1993 [ISBN: 1-55860-241-0]

Notes Books/Training
--------------------
Newsgroups: comp.groupware
From: dick@gp.com (Richard Gill)
Subject: Notes Books/Training (was Re: Lotus Notes Coexistance on...)
Date: Fri, 18 Mar 1994 15:41:36 GMT

In article <1994Mar18.025005.27284@mnemosyne.cs.du.edu> dbixler@nyx10.cs.du.edu
(Dave Bixler) writes:
...
>PS:  I'm also looking for suggestions on GOOD Notes reference/how to books.
>It's my company's alternative to training, so they're paying.  So $ is no
>object.  Thanks again!

I am currently working with several books; here are brief thoughts 
on each:

1. Lotus Notes Application Developer's Reference (Release 3)

   Well done reference with good organization and illustrations.
   Certainly the best coverage of @Functions although some more 
   arcane operations (e.g. Macro subroutines) are mentioned briefly 
   without elaboration or examples.

2. Creating Lotus Notes Applications by Lisa Pyle (Que)

   Cut from the same cloth as #1 above. A bit more "cook book" with
   helpful hint lists and "Tips" liberally spread throughout. Not as
   much technical detail at #1 but a very good companion reference.

3. HELP! Lotus Notes 3.0 by John Helliwell (Ziff-Davis)

   Good coverage of system administration issues as well as an 
   introduction to development. No heavy teckie stuff here but
   a lot of good answers to real-world questions and problems.
   Besides, any book with topic titles like "Why Won't the Damn
   Thing Connect?" deserves some bookshelf space.

4. 10 Minute Guide to Lotus Notes Release 3 by Kate Barnes (Alpha Books)

   Every end-user, administrator and developer needs a copy of this
   book. In 19 chapters, each of which can easily be covered in 10
   minutes, the author walks through all aspects of begin a Notes
   user. The simple straightforward writing, along with good illustrations
   and organization, make this book valuable as both an introduction
   to Notes and a reference.

5. Using Lotus Notes by Mark Schulman (Que)

   A heavy duty reference for the serious Notes user or administrator.
   There are complete sections for all Notes functions including background
   information about how and why the function works; much more than briefer
   "how to" books. It also includes a very useful troubleshooting section.
   This book will keep you one step ahead of your users !-)

The other material I found useful as an alternative to classroom
Notes training is the Lotus Notes Computer Based Training prepared by
CBT Systems. These well designed courses cover concepts, administration
and development in the Notes environment. The best part is that you can
move at your own pace; the down side is that you don't have an
experienced instructor help you through the rough spots. Not cheap,
but a good value; you can have dozens of people take these courses
for about the cost of sending a single person to the "regular" classes.

Hope this helps.

-- 
Dick Gill                                              dick@gp.com
Gill & Piette/Capital Systems                          uunet!gandp!dick
1568 Spring Hill Road, McLean, VA 22102                 (703)761-1163


Groupware Users and Vendors Association
---------------------------------------
From: davidc121@aol.com (DavidC121)
Newsgroups: comp.groupware
Subject: Join GUAVA
Date: 9 Mar 1994 16:30:10 -0500


GUAVA (Groupware Users and Vendors Association)  is just getting started, we
have some intersting research projects going, and are starting to form
committees to examine standards for the groupware arena.  There are a wide
variety of benefits and discounts associated with joining GUAVA.  If you would
like some information on GUAVA, or to join, as an individual or organization,
please contact me and I or the organization's secretary will respond by e-mail
with membership information.

David Coleman
GUAVA Founder


Groupware Product and Services Catalog 1994
-------------------------------------------
From: davidc121@aol.com (DavidC121)
Newsgroups: comp.groupware
Subject: Groupware Product and Services Catalog 1994
Date: 9 Mar 1994 16:30:48 -0500

Last year we compiled a product and services catalog of vendors and service
providers in all the areas that groupware covers:   Electronic Mail and
Messaging
 Shared Screen Products, Shared Memory Products, Calendaring and Scheduling,
 Group Decision Support Systems/ EMS, Group Document and Image Management,
Workflow, Workgroup Utilities, Groupware Development Tools
Group Editing,  Groupware Services, Groupware end-user and vertical
applications.

Last years catalog had about 200 products and services, we believe that this
year that number will double with all the new products and services available. 
If you have a groupware product or service that you would like to list in the
catalog, listing is free. Please contact me via internet and we will send you
the listing form electronically.  You can complete it and e-mail it back to us
befor the May deadline.

The catalog will be available in August at the GroupWare '94 conference in San
Jose, CA.  We will offer the catalog at a discount to those who contibute a
listing to it.  Thank you in advance for your support. If you have any
questions or would like a catalog entry form, contact me at: davidc121@aol.com

Sincerely,

David Coleman
Project Initiator



David S. Stodolsky, PhD      Internet: stodolsk@andromeda.rutgers.edu
Inst. of Political Science               Internet: david@arch.ping.dk
Univ. of Copenhagen, Rosenborgg. 15            Tel.: + 45 32 97 66 74
DK-1130 Copenhagen K, Denmark                   Fax: + 45 31 59 76 44
