Archive-name: comp-groupware-faq/bibliography4
Last-modified: 1994.3.9
Version: 2.0
Copyright: 1994 (c) David S. Stodolsky, PhD


Groupware Bibliography - Part 4
===============================


Business Process Redesign list 
------------------------------
BUSINESS PROCESS RE-ENGINEERING/REDESIGN is a term which is now
firmly established in the management vocabulary.  It refers to
attempts to achieve order of magnitude improvements in organisa-
tional performance by redesigning the processes by which an
organisation delivers value to its customers.  The newly designed
processes are often enabled by IS/IT.  In many quoted cases, this
has led to transformational changes in the way in which organisa-
tions are structured.  In particular, traditional functional
structures, and the barriers between them, are being broken down
in favour of multi-disciplinary teams responsible for complete
processes.

A mailbase discussion list on this important and highly publicised
topic is now available.  The discussion list is open to academics,
students and practitioners and the owners are particularly keen to
encourage membership from individuals in many management
disciplines including IS/IT. strategic management, operations
management and organisational development.

The list will provide a means to discuss developing issues in this
formative field and will also welcome announcements of conferences,
news items, examples of organisations who have attempted BPR,
requests for assistance, upcoming events and other items of interest.

The name of the list is BPR and to join it send the following one
line message to mailbase@mailbase.ac.uk:
join BPR <your first name> <your last name>

If you require any further information on the BPR discussion list,
contact the list owner, Gerard Burke (a.g.burke@cranfield.ac.uk).


BUSINESS PROCESS REDESIGN MAILING LIST
--------------------------------------
Newsgroups: comp.infosystems
From: winfave@IS.TWI.TUDelft.NL (Alexander Verbraeck)
Subject: New mailing list: BPR-L (Business Process Redesign)
Date: Wed, 2 Mar 1994 09:10:14 GMT


                   -------------------------
                   BUSINESS PROCESS REDESIGN
                    ELECTRONIC MAILING LIST
                             BPR-L
                   -------------------------



INTRODUCTION LETTER ON BPR-L
----------------

Business Process Redesign (BPR) seems to emerge as a new research topic
in the management sciences. A global shared communication vehicle
between researchers and practitioners in this field should be very
beneficial.

BPR-L tries to provide such communication channel by means of
electronic mail. This introductionary message provide information on
the possibilities of this e-mail net. To more or less focus the
discussion, at first an interpretation is given of the word 'BPR'.
Secondly, the possibilities of BPR-L are explored and information is
given about how to use BPR-L. Finally, some procedural matters
regarding BPR-L are given.


BPR
-

Business Process Redesign (also called Business Systems Engineering,
Business Engineering, Business Process Reengineering or just BPR) is
a new emerging research field with promising prospects. There are
claims that the application of BPR can take 78 days out of an 80-day
turnaround time, cut 75% of overhead, and eliminate 80% errors. Some
say it is about radical change, information technology, and
discontinuous thinking, others see it as merely applying industrial
engineering concepts to a nonfactory environment.

There is no widespread definition of the term, however everyone seems
to have an intuitive notion about the concept. BPR implies a wide range
of topics such as
 * job design
 * technology infrastructure
 * change management
 * workflow management
 * administrative logistics
 * corporate re-engineering
 * and others

Some see BPR as THE challenge for the nineties, some see it as just
another buzzword. However, according to popular business magazines and
research journals, many researchers and practitioners are currently
involved in some kind of BPR effort. The field is rapidly growing.
However, getting information about the latest developments seems to be
as hard a job as understanding the phenomenon. BPR-L has been set up
to overcome this problem.


THE NEWSGROUP BPR-L
---------

BPR-L tries to facilitate the development of a human network consisting
of members with shared interests and skills in the field. Its purpose
is to promote a constructive dialogue about BPR, both theory and
practice, and to provide the opportunity for sharing all kinds of
useful, BPR-related information.

BPR-L is an electronic mail group which can serve as communication
channel for researchers AND practitioners in the field of BPR. It can
serve as an electronic device for 'meeting' other people who are
working on this topic.

The principle of BPR-L is simple: each message sent to BPR-L is
automatically distributed to the mail addresses of all other BPR-L
members. Types of messages that can be sent are:
 * announcements (call for papers, conferences, tools, symposia etc.)
 * questions and answers (requests for information or references,
   debates on specific topics)
 * discussions of new software tools and platforms
 * discussion of empirical evidence within BPR
 * book and article reviews
 * abstracts and short working papers (requests for comments and
   suggestions)
 * etc.


HOW TO BECOME A MEMBER OFF BPR-L
--------------

The newsgroup BPR-L has been created on Internet, accessible through
regular mail from ANY platform. To subscribe, send an e-mail message
to listserv@is.twi.tudelft.nl or to listserv@duticai.twi.tudelft.nl
with ONE line of text that has the following format:

          SUB BPR-L Yourfirstname Yourlastname

>From that moment on, you'll start receiving messages of the newsgroup
through regular mail. If you want to post a message to the group, send
your e-mail to BPR-L@is.twi.tudelft.nl, or if that does not work, BPR-
L@duticai.twi.tudelft.nl. It will then be mailed to all the members of
the group. You can find more information in the next section. Notice
the difference between the two e-mail addresses for subscribing
(listserv) and posting (bpr-l)! In case you want to sign off the list,
send a one line e-mail message to listserv@is.twi.tudelft.nl with:

          SIGNOFF BPR-L


THE USE OF BPR-L: ELECTRONIC COMMUNICATION
------------------

To start a communication within BPR-L, simply send an e-mail message
to the following address:

          BPR-L@is.twi.tudelft.nl

or if that does not work

          BPR-L@duticai.twi.tudelft.nl

The e-mail message is automatically distributed to all participants of
the BPR-L list, including the person who started the communication.
Every member of BPR-L can react to this message by submitting a reply
or the equivalent command of your mailer to the list.

These reactions will again be automatically distributed to all BPR-L
members, including the person who started the communication. Members
not directly involved in the communication can monitor the process for
their own edification. If they choose to, they can interject their
viewpoints at any time. Please note that you have to choose whether to
reply to the list or to the person. Your mailer defaults to reply to
the entire list. If you want to give a personal reply which is not
meant for the entire list, find out the address of the originator of
the message and send your reply there.


QUESTIONS
----

If you encounter any difficulties with the use of the BPR-L list, you
can send an e-mail message to listserv@is.twi.tudelft.nl with the
following contents:

          HELP

For any other questions on the topic of BPR-L, or on the list, 
please contact one of the persons below:

Delft University of Technology
Alexander Verbraeck, Dept of Information Systems
   a.verbraeck@is.twi.tudelft.nl (list owner)
Jeroen van Meel, Dept of Systems Engineering and Policy Analysis
   vanmeel@sepa.tudelft.nl
Pieter W.G. Bots, Dept of Systems Engineering and Policy Analysis
   bots@sepa.tudelft.nl
Henk G. Sol, Dept of Systems Engineering and Policy Analysis
   sol@sepa.tudelft.nl

---------------------------
Dr. Alexander Verbraeck    Delft University of Technology     Faculty TWI
Dept of Information Systems   PO Box 356, 2600 AJ  Delft  The Netherlands
Tel: +31 15 783805      Secr: +31 15 784475     Fax: +31 15 786632/787022
e-mail: A.Verbraeck@is.twi.tudelft.nl  OR  winfave@duticai.twi.tudelft.nl
http://www.twi.tudelft.nl/People/A.Verbraeck.html >dynamic modelling info



Business Process Re-engineering References
------------------------------------------
From: Dave Retherford <daver@sugar.NeoSoft.COM>
Subject: List of BPR and SW RE references/citations

==========================================================================
                Business Process Reengineering (BPR)
                     Software Reengineering
                      Reverse Engineering
==========================================================================

[Articles]

+Abuaf, Alvi and Alba Medina, "Technology's role in business process
reengineering," Wall Street & Technology, September 1993, v11 n3, p. 72.

+Alter, Allen E., "'Business as usual' no more: corporations are depending
on IS to help," Computerworld, December 27, 1993 v28 n1, p. 24.

Arnold, Robert S. and William B. Frakes, "Software Reuse and
Reengineering," CASE Trends, February 1992, pp. 44-48.

+Bae, Hee Man, "Process flow modeling and analysis: a practitioner's
approach," Industrial Engineering, June 1993, v25 n6, p. 54(2).

Baum, David , "Reducing the Burden of Software Maintenance: Software
Re-engineering is one of the leading issues confronting information
executives," InfoWorld, Vol. 14, No. 27, July 6, 1992, p. 58.

Boynton, Andrew C. et al, "New Competitive Strategies: Challenges to
Organizations and Information Technology," IBM Systems Journal, Vol. 32,
No. 1, March 1993, pp. 40-65.

Brown, James H., "The Strategic Business Context For Information
Engineering and CASE," CASE Trends, February 1992, pp. 24, 27-29, 43.

Byrne, John A., "The Horizontal Corporation," Business Week, December 20,
1993, pp. 76-81.

+Carey, David, "Reegineering Success; many organizations are redesigning
their business processes to dramatically improve costs and efficiency,"
I.T. Magazine, Nov. 1993, v25 n11, p. 12(6).

+Chikofsky, Elliot J. and James H. Cross II, "Reverse Engineering and
Design Recovery: A Taxonomy," IEEE Software, Jan. 1990, v7 n1, pp. 13-17.

Chivvis, Andrei and John Geyer, "Folklore Kills," Corporate Computing, June
1993, p. 57.

+Choi, S. and W. Scacchi, "Extracting and Restructing the Design of Large
Systems," IEEE Software, January 1990.

Currid, Cheryl, "Everyone's re-engineering except the computer companies,"
InfoWorld, August 30, 1993, v15, n35, p62.

Davenport, Thomas H. et al, "How Executives Can Shape Their Company's
Information Systems," Harvard Business Review, March-April 1989, pp.
130-134.

Davenport, Thomas H. and J. E. Short, "The new Industrial Engineering:
Information Technology and Business Process Redesign," Sloan Management
Review, Summer 1990, pp. 11-27.

Davis, Jack M., "Software Re-engineering: Capture Tools," CASE Trends, Fall
1991, pp. 30, 33-34.

Delligatta, Ann, "System Reengineering and the User," Information Systems
Management, Winter 1992, v9 n1, pp76-77.

Diefenbacher, Bob, "Rightsizing re-engineering," MIDRANGE Systems, June 22,
1993, v6 n12, p52(3).

+Dion, Raymon, "Process improvement and the corporate balance sheet," IEEE
Software, July 1993, v10 n4, p28(8).

Drake, Kalvin, "Is Software Re-engineering the Savior of CASE?" Computing
Canada, Vol. 18, No. 22, October 26, 1992, p. 38.

Dulkeley, Debra, "Andersen Reengineers Big Business," Systems Integration
Business, August 1991, pp. 22-25, 27.

Eastwood, Allen, "It's a Hard Sell - and Hard Work Too," Computing Canada,
Vol. 18, No. 22, October 26, 1993, p. 35.

+Goodman, Joanna, "Change of direction: business process re-engineering,"
Computer Weekly, September 23, 1993, p. 28.

Goss, Tracy, Richard Rascale, and Anthony Athos, "The Reinvention Roller
Coaster: Risking the Present for a Powerful Future," Harvard Business
Review, November-December 1993, pp. 97-108.

Hammer, Michael, "Reengineering Work: Don't Automate, Obliterate," Harvard
Business Review, July-August 1990, pp. 104-112.

Hammer, Michael, "Hammering Out the Transformed Organization," CASE Trends,
November-December 1991, pp. 35, 37-39.

+Hammer, Michael and James Champy, "Explosive Thinking," Computerworld, May
3, 1993, v27 n18, p. 123(2).

+Hanna, Mary, "Re-engineering Aims for Legacy Salvation," Software
Magazine, September 1993.

Hayley, Kathryn, et al, "Reengineering Tops CIO Menu," Datamation, April
15, 1993, pp. 73-74.

+Hersh, Art, "Where's the return on process improvement?," IEEE Software,
July 1993, v10 n4, p. 12.

Houston, Patrick, "Old System, New Life," Corporate Computing, November
1992, pp. 160-167.

Hovaness, Haig, "Wanted: New Leadership," Corporate Computing, June 1993,
p. 43.

Huff, Sid L., "Reengineering the Business," Business Quarterly, Winter
1992, pp. 38-42.

Jeffery, Brian, "Shifting priorities: challenges of IS lie in finding value
in enterprise-based ," MIDRANGE Systems, Rightsizing Supplement, v6 n21,
pS12(2).

Kador, John, "Reengineer To Boost Software Productivity," Datamation,
December 15, 1992, pp. 57-58.

Keane, John F., "A CIO's Perspective on the Impact of Software
Re-engineering," Software Re-engineering, white paper, CASE Trends, June
1992, pp. 3-4, 16.

+Knight, Robert M., "Factoring in reengineering: MRP II won't help a
company that must rethink work processes," Information Week, June 14, 1993,
n429, p. 33 (2).

Kortesoja, Al, "Redevelopment Engineering: A Management View," CASE Trends,
April 1992, pp. 34, 36-37.

Kortesoja, Al, "Redevelopment Engineering: A Management View, Part II,"
CASE Trends, May 1992, pp. 54-56.

Layne, Rich, "Miles Of Files," Corporate Computing, October 1992, pp.
140-145.

+Locascio, Charles J. (Capt.) and Matthew M. Darpel (Lt.), "Software
Reengineering for the Future with Ada," Crosstalk, December 1993, pp.
22-24.

Luftman, Jerry N., et al, "Transforming the enterprise: the alignment of
business and information strategies," IBM Systems Journal, March 1993, v32
n1, p198(24).

McCabe, Thomas J. and Eldonna S. Williamson, "Tips On Reengineering
Redundant Software," Datamation, April 15, 1992, pp. 71-74.

McDavid, Douglas W., "Business and Systems Planning: Building a New
Alliance," Database Programming & Design, Vol. 5, No. 10, October 1992, p.
28.

+Mehler, Mark and Ira Sager, "The reengineering mind-set: the differences
among the consultancies are subtle, and getting subtler," Information Week,
May 10, 1993, n424, p. S6(16).

Middleton, Timothy, "Reshaping Risk a Cigna," Corporate Computing, November
1992, pp. 169-172.

Mimno, Pieter, "Use of Client/Server Tools to Enable Software
Re-Engineering," CASE Trends, June 1992, pp. 21-22, 24-25.

+Moad, Jeff, "Does reengineering really work?," Datamation, August 1, 1993,
v39 n15, p. 22(4).

+Moore, John, "BPR evolves from 1970s-era Air Force activities," Federal
Computer Week, September 20, 1993, v7 n28, p. S10.

Nevin, Howard, "Add Re-engineering to the IT Mix and Stir," Government
Computer News, Vol. 12, No. 5, March 1, 1993, p. 25.

Nevin, Howard, "7 Worthy Goals for your Re-engineering Program," Government
Computer News, Oct. 25, 1993, v12 n23, p19.

+Network World, "Network reengineering for competitive advantage," Network
World (supplement), August 1993, v10 n34, p. S1(6).

+Olsem, Michael R. and Chris Sittenauer, "Reengineering Terminology,"
CrossTalk, Special Edition, 1993, p. 30.

Palmer, Scott D., "A Plan That Cured Chaos," Datamation, January 1, 1993,
pp. 77-78.

Peterson, Leroy, "Reengineering Your Business: It's a Lot More Than
Streamlining," Industry Week, July 20, 1992, p. 38.

Pfrenzinger, Steven, " Reengineering Goals Shift Toward Analysis,
Transition: Users Adjust Expectations As Suppliers Work On Next-Generation
Capture Tools," Software Magazine, Vol. 12, No. 14, October 1992, p. 44.

Ray, Gary, "Change Managers Speed Re-Engineering," Computerworld, Sept. 7,
1992, v26 n36, pp.81-82.

Rice, Colin, "The six principles of re-engineering," Computing Canada, Vol.
18, No. 23, November 9, 1992, p. 12.

Scherr, Allan L., "A new approach to business processess," IBM Systems
Journal, March 1993, v32 n1, p80(19).

Schnitt, David L., "Reengineering the Organization Using Information
Technology," Journal of Systems Management, January 1993, pp. 14-20, 41.

+Schwarz, Karen D., "Re-engineering drives federal spending for software,"
Government Computer News, Oct. 25, 1993 v12 n23, p. 47.

Seybold, Patricia B., "Business Process Design: The Next Breakthrough in
Organization Effectiveness," Patricia Seybold's Office Computing Report,
Vol. 15, No. 9, September 1992, p. 20.

Seymour, Jim, "Three Tenets for Re-engineering the PC Business," PC Week,
Vol. 10, No. 2, January 18, 1993, p. 61.

+Strassmann, Paul A., "Re-engineering: an emetic in a perfume bottle?,"
Computer World, August 16, 1993, v27 n33, p. 33.

+Sullivan, Patrick, "Re-engineering: worth another visit," Computing Canada,
October 12, 1993, v19 n21, p. 43.

Ulrich, William M., "Business Re-engineering and Software Re-engineering:
The Relationship and Impact," CASE Trends, September-October 1991, pp.
35-38.

+Watson, Arthur, "Incremental Reengineering: Keeping Control of Software,"
CrossTalk, January 1994, pp. 13-14.

Weber, Robert and John Kelly, "Business Reengineering--with the Customer in
Mind," Business Communications Review, November 1993, pp. 44-48.

Wood, Michael, "A Re-engineering Economics Model," CrossTalk, June/July
1992, pp. 20-23, 25.


[Books]

+Ainsworth-Land, George T., "Breakpoint and beyond : mastering the 
future--today," HarperBusiness, 1992.  ISBN:  0-887-30547-4

+Allen, Thomas J., Scott Morton, et. al., "Information technology and the 
corporation of the 1990s : research studies," Oxford University Press, 
1994.  ISBN:  0-195-06806-8

+Arnold, Robert S., "Software Reengineering," IEEE Computer Society Press, 
1993.  IBSN: 0-8186-3272-0

*Davenport , Thomas, "Process Innovation: Reegineering work through 
information technology," Harvard Business School Press, 1992.  
ISBN: 0-875-84355-2

+Grantham, Charles E., "The digital workplace : designing groupware 
platforms," Van Nostrand, 1993.  ISBN:  0-442-01123-7

*Hammer, Michael and James Champy, "Reengineering the Corporation: A 
Manifesto for Business Revolution", HarperBusiness, New York, 1993.  
IBSN: 0-88730-6403

*Harrington, H. James, "Business Process Improvement: the breakthrough
strategy for total quality, productivity, and competitiveness,"
McGraw-Hill, 1991. ISBN: 0-070-26768-5

*Johansson, Henry J., Patrick McHugh, et al, "Business Process
Reengineering: BreakPoint Stratigies for Market Dominance," John Wiley &
Sons, 1993. IBSN: 0-471-93883-1

+Strebel, Paul., "Breakpoints : how managers exploit radical business 
change," Harvard Business School Press, 1992. ISBN: 0-875-84369-7

+Tomasko, Robert M., "Rethinking the corporation : the architecture of 
change," AMACOM, 1993.  ISBN:  0-814-45022-9


[Proceedings]

Arnold, Robert S., "Processes for Reengineering Real Time  Systems,"
Proceedings: CASE World - 1992, Vol. II, pp. D14.


[Reports]

Deloitte & Touche, Leading Trends in Information Services: Fifth Annual
Survey of North American CIOs--1993, Deloitte & Touche Information
Technology Consulting Services, 1993.



============================ End of Citations ===========================

[Notes]

1.  In order to more readily identify those citations that have been
    changed or added since the previous update, the following will be used:

    *   indicates a change or revision to an existing citation since the
        last update.

    +   indicates new addition to the list of citations since the last
        update.

2.  CrossTalk is published by the Software Technology Support Center,
    Ogden Air Logistics Center (AFMC), Hill AFB, UT, 84056-5205 USA.

3.  The following sections have been created.  Sections headings are
    enclosed in brackets, [].

        Articles    Citations from magazines, periodicals, etc..
        Books       Book citations
        Proceedings Conference proceedings/tutorials, etc.
        Reports     Commerical, company, government reports.
        Notes       Notes about the list, or its features
        History     Revision/update history of the list


[History]

Revision    Date        Comments
--------------------------------------------------------------------------
original    2/24/94     first release of citation list

A           3/8/94      Added history section.  Changed/added citations
                        (see notes).  Added notes 1, 2,3.

--------------------------------------------------------------------------


From: anton@cc.gatech.edu (Annie I. Anton)
Subject: Re: Business Process Re-engineering References
Date: Sat, 19 Feb 1994 16:32:24 GMT

\begin{thebibliography}{9}

\bibitem{Dav93}
Thomas Davenport,
{\em Process Innovation:  Reengineering Work through Information Technology},
Harvard Business School Press, 1993.

\bibitem{DS90}
Thomas H. Davenport and James E. Short,
``The New Industrial Engineering:  Information Technology and Business
Process Redesign,'' {\em Sloan Management Review}, Vol. 31, pp 11-27,
Summer 1990.

\bibitem{GKT93}
S. Guha, W.J. Kettinger and J.T.C. Teng,
``Business Process Reengineering:  Building a Comprehensive Methodology,''
{\em Information Systems Management}, Vol. 10, pp. 13-22, Summer 1993.

\bibitem{Ham90}
Michael Hammer,
``Reengineering Work:  Don't Automate, Obliterate,''
{\em Harvard Business Review}, Vol. 68, pp. 104-112, July-August 1990.

\bibitem{HC93}
Michael Hammer and James Champy,
{\em Reengineering The Corporation:  A Manifesto for Business Revolution},
HarperCollins Books, 1993.

\bibitem{Sch93}
David L. Schnitt,
``Reengineering The Organization Using Information Technology,''
{\em Journal of Systems Management}, Vol. 44, pp. 14-20, January 1993.

\bibitem{YM94}
Eric S.K. Yu and John Mylopoulos,
``Using Goals, Rules, and Methods to Support Reasoning in Business Process
Reengineering,''
{\em Proceedings of the Twenty-Seventh Hawaii International Conference on
System Sciences}, 1994.

\end{thebibliography}


interorganizational perspective
-------------------------------
Newsgroups: comp.infosystems
From: Jeroen van Meel <VanMeel@sepa.tudelft.nl>
Subject: interorganizational perspective
Date: Wed, 16 Mar 1994 12:32:07 GMT

As a reply to the recent question about an interorganizational perspective,
herewith a number of references to possible relevant articles.

Short, J.E., and N. Venkatraman, 'Beyond Business Process Redesign: Redefining
  Baxter's Business Netwerk', in: Sloan Management Review, Fall, 1992, p.
  7-21
Vantrappen, H., 'Creating Customer Value by Streamlining Business Processes',
  in: Longe Range Planning, vol. 25, nr. 1, 1992, p. 53-62
Davidson, W.H., 'Beyond Reengineering: The Three Phases of Business
  Transformation', in: IBM Systems Journal, January 1993

Jeroen van Meel
Delft University of Technology
Department of System Engineering and Policy Analysis
P.O. Box 5015
2600 GA  The Netherlands

tel: +31 15 78 72 31
fax: +31 15 78 34 29


Centers of groupware research
-----------------------------
Toshihiko YAMAKAMI posted this list to comp.groupware in 1990:

(1)MIT
"Answer Gargen" M.S.Ackermann & T.W.Malone, COIS90 pp.31-39
"Object Lens: A "Spreadsheet" for Cooperative Work", K.Lai & T.W.Malone,
 CSCW88, p. 115-124
"Semi-structured messages are surprisingly useful for computer-supported
 cooperation", T.W.Malone, K.Grant, K.Lai, R.Rao, & D.Rosenblitt,
 CSCW86, 1986(Also in ACM Trans. OIS)
"What is coorination theory and how can it help design
 cooperative work systems", T.W.Malone & K.Crowston, CSCW90

(2)Xerox PARC and EuroPARC
 -- Note: Xerox people issue also other papers
"Guided Tours and Tabletops: Tools for Communicating in a Hypertext
 environment", R.H.Trigg, CSCW88, pp.216-226
"Reflections on NoteCards: Seven issues for the next generation
 of hypermedia system", Proc. of Hypertext'87, 1987
"NoteCards in a nutshell", F.G.Halasz, T.P.Moran & R.H.Trigg,
 Prof. CHI+GI'87, 1987
"gIBIS: A Hypertext Tool for Exploratory Policy Discussion",
 J.Conklin & M.L.Begeman, CSCW88, pp.140-152
"The working environment: A paradign shift for CSCW?",
 T.P.Moran & R.J.Anderson(both: EuroPARC)

(3)Bellcore
"Computerization and the Quality of Working Life: the Role of Control",
 R.E.Kraut & S.Dumais, CSCW90, pp.56-68
"Computerization, productivity, and quality of work-life",
 R.E.Kraut, S. Dumais & S. Koch, CACM 1989, pp.220-238
"Design of a Multi-Media Vehicle for Social Browsing",
 R.W.Root, CSCWW88, pp. 25-38
"Collaborative Document Production Using Quilt",
 M.D.P.Leland, R.S.Fish, & R.E.Kraut, CSCW88, pp. 206-215
"The VideoWindow in informal communication",
 R.S.Fish, R.E.Kraut, & B.L.Chalfonte, CSCW90
"ICICLE: groupwaer for code inspection:,
 L.Brothers, V.Sembugamoorthy & M. Muller, CSCW90
"Computer-mediated communication for intellectual teamwork: A field
 experiment in group writing", J.Galegher(U. Arizona) & B.E.Kraut
("Rendezvous: An architecture for synchronous multi-user application",
 J.F.Patterson, R.D.Hill, W.S.Meeks, and S.L.Rohal, CSCW90)

(4)U.Mass
"An Interface for the Acquisition and Display of Office Procedures",
 D.E.Mahling & W.B.Croft, COIS90, poster, pp.123-130
"Architecture for Supporting Goal-Based Cooperative Work",
 N. Bhandru & B. Croft, IFIP90

(5)U.Tronto
"A Micro-Organizational Model for Supporting Knowledge Migration"
 F.H.Lockovsky, C.C.Woo, and L.J.Williams COIS90, pp.194-204
"Supporting Knowledge Migration in Organization",
 L.Willaims & F.H.Lockovsky, IFIP Congress 1989, pp.259-264
"Supproting Deistributed Office Problem Solving in Organizations",
 C.C.Woo & F.H.Lochovsky, ACM Trans. OIS, Vol. 4, No. 3, pp. 185-204,
 July 1986
"Capturing the Capture Concepts: A Case Study in the Design of
 Computer-Supported Meeting Environments", M.Mantai, CSCW88, pp.257-270

(6)MCC
"Why CSCW Applications Fail: Problems in the Design and Evaluation of
 Organizational Interfaces", J.Grudin, CSCW88, pp. 85-93
"Social evaluation of the user interface: Who does the work and
 who gets the benefit", Prof. of INTERACT'87, pp. 805-811
"Observations on a commercial use of an issue-based information system",
 K.C.B.Yakemovic(NCR) & E.J.Conklin, CSCW90
"interface", J.Grudin, CSCW90
"The Computer Reaches Out: The Historical Continuity of Interface Design",
 J. Grudin, CHI90, April, 1990, pp. 261-268
"Design and use of a group editor", C.A.Ellis, S.J.Gibbs & G.L.Rein,
 Proc. of IFIP Working Conf. on Engineering for HCI, North Holland, 1990

CSCW
----
Post from 1990 concentrating on CSCW:
"Following is a list of papers which members of program comittees
of 'IFIP WG8.4 MultiUser Interface and Applications' write..."

%A L. J. Williams
%A F. H. Lochovsky
%T Supporting Knowledge Migration in Organizations
%D August 1989
%J IFIP89

%A F. H. Lockovsky
%T Managing Office Tasks
%J Proc. IEEE Office Automation Symposium
%D 1987
%P 247-249

%A F. H. Lockovsky
%A J. S. Hogg
%A S. P. Weiser
%A A. O. Mendelson
%O University of Tronto
%T OTM: Specifying office tasks
%J COIS'88
%P 46-55

%A Carson C. Woo
%A F. H. Lockovsky
%T Integrating Procedure - Automation and Problem-solving approacheds
to supporting office work
%P 15-30?
%J IFIP WG8.4 Conference: Method and Tools for Office Systems
%C Pisa
%D 1986

%A Oscar Nierstrasz
%O Univ. of Geneva
%T Message Flow Analysis
%B Office Automation -- concepts and Tools
%E D. Tsichritzis

%A S. Gibbs
%A D. Tsichritzis
%T A data modelling approach for office information systems
%J ACM TOIS
%V 1
%N 4
%D October 1983
%P 299-319

%A D. Tsichritzis
%A E. Fiume
%A S. Gibbs
%A O. Nierstrasz
%T KNOs: KNowledge acquisition, dissemination, and manipulation Objects
%J ACM Trans. on Office Inf. Sys
%V 5
%N 1
%D 1987
%P 96-112

%A D. Tsichritzis
%T Object World
%E D. Tsichritzis
%B Office Automation: Concepts and Tools
%D 1985
%P 379-398

%A D. Tchichritzis
%A S. Christodoulakis
%T Message files
%J ACM TOIS
%V 1
%N 1
%D January 1983
%P 88-99

%A S. Christodoulakis
%A M. Theodozidm
%A F. Ho
%A M. Papa
%A A. Parhria
%T Multimedia Document, Prresenation, Inforamtion Extracting and
Document Formatting in MINO:A Model and a system
%J ACM TOIS
%D 1986

%A W. B. Croft
%T Representing office work with goals and contraints
%J Proc. IFIP WG8.4 Workshop on Office Knowledge: Representaion,
Management and Utilization
%C Toronto
%D 1987
%P 13-18

%A W. B. Croft
%A L. S. Lofkowitz
%O U. Mass
%T Using a planner to support office work
%J COIS'88
%P 55-62

%A W. B. Croft
%A Pasquale Sarino
%T Implementing Ranking Strategies Using Text Signatures
%J ACM TOIS
%O U. Mass and Olivetti
%V 6
%N 1
%D January 1988
%P 44-62

%A W. B. Croft
%A L. Lefkotitz
%T Task support in an office system
%J ACM TOIS
%V 2
%N 3
%P 197-212
%D July 1984

%A W. B. Croft
%A R. Krovetz
%T Interactive retrieval of office documents
%J Proc. ACM COIS'86

%A W. B. Croft
%T Documentation representation in probabilistic models of information retrieval
%J J. Am. Soc. Inf. Sci
%V 32
%D 1981
%P 451-457

%A W. B. Croft
%T Boolean queries and term dependencies in probablistic retrieval model
%J J. Am. Soc. Inf. Sci
%V 37
%P 71-77
%D 1986

%A Carl Hewitt
%T Toward an Open Systems Architecture
%J IFIP89
%P 389-392
%O MIT AI-lab

%A Najah Naffah
%T The Future of Office Automation
%J IFIP89
%P 745-750
%D August 1989

%A Najah Naffah
%T The Design of Multimedia Open Storage System for the Office
%J Proc. of 2nd Inter. Symp. on Interoperable Information Systems
%D Novemver 1989

%A Giampio Bracchi
%A Maria Grazia Fugini
%T The Future of Office Automation: Advanced Design Techniques for
Office Application
%J IFIP89
%D August 1989
%P 751-752

%A Giampio Bracchi
%A B. Pernici
%T The design requirements of office systems
%J ACM TOIS
%V 2
%D 1984
%P 151-

%A R. Maiocchi
%A B. Pernici
%T Time reasoning in the office environment
%P 223-246
%J IFIP WG8.4 Conference of Methods and Tools for Office Systems
%C Pisa
%D 1986

%A F. Barbic
%A B. Pernici
%T Time modeling in Office Information Systems
%J Proc. ACM SIGMOD
%D May 1985

%A G. Bracchi
%A B. Pernici
%T Trends in Office Modelling
%J Conference TC6
%P 77-78
%B Office Systems
%E Alex Verrigin-Stuart

%A B. Pernici
%T Supporting OIS design through semantic queries
%J COIS'88
%D 1988
%P 276-283

%A Naja Naffah
%A Michel Texier
%A Gabrial Jureidini
%O Bull
%T Intelligent User Interfaces for Advanced Workstations
%J IFIP89
%P 1021-1024
%D August 1989

%A Naja Naffah
%A Michel Texier
%T COCOS architecture and its MMI model
%J 4th Esprit Conference 1987
%D September 1987
%P 1251-1264

%A D. Tsichritzis
%T Object-Oriented Development for Open Systems
%J IFIP89
%D August 1989
%O University of Geneva
%P 1033-1040

%A L. Dami
%A E. Fiume
%A O. Nierstrasz
%A D. Tsichritzis
%T Temporal Scripts for Objects
%B Active Object Environments
%E D. C. Tsichritzis
%P 144-161
%D June 1988
%O University of Geneva

%A O. M. Nierstrasz
%T Active Objects in Hybrid
%J ACM SIGPLAN Notices, Proc. OOPSLA'87
%V 22
%N 12
%P 243-253
%D December 1987

%A D. C. Tsichritzis
%A O. M. Nierstrasz
%T Fitting Round Objects into Square Database
%J Proc. of the European Conference on Object-oriented Programming
%E S. Gjessing
%E K. Nygaard
%B Lecture Notes in Computer Science 322
%P 283-299
%D 1988

%A Kwvin Crowston
%A Tohmas W. Malone
%T Intgelligent Software Agents
%J BYTE
%D December 1988
%P 257

%A T. W. Malone
%T How do people organize their desks: Implications
for the design of office informatin system
%J ACM TOIS
%V 1
%N 1
%D January 1983
%P 99-112

%A Jonathan Grudin
%T Perils and Pitfalls
%J BYTE
%D December 1988
%P 261-264

%A Jonathan Grudin
%A S. F. Ehrlich
%A Rich Sdchriner
%O MCC and Wang
%T Positioning human factors in the user interface development chain
%J CHI+GI'87
%P 125-132

%A Hiroshi Ishii
%A Kazunari Kubota
%T Office Procedure Knowledge Base for Organizational Work Support
%D August 1988
%J IFIP WG8.4 Conference on Office Information Systems: THe desing process
%C Linz

%A Marilyn Mantei
%T Capturing the Capture Lab Concepts: A Case Study in the Desing
of Computer Supported Meeting Environment
%J CSCW'88
%O University of Tronto
%D September 1988

%A M. M. Mantei
%T A study of disorientation behavior in ZOG
%D August 1982

%A Robert Dunham
%A Bonnie M. Johnson
%A Grady McGonagill
%A Margarethe Olson
%A Gerladine M . Weaver
%T Using a Computer Based Tool to Support Collaboration: A Field Experiment
%J CSCW'86
%D 1986
%O New York University(Olson) et al
%P 343-352

%A M. Olson
%A H. Lucus
%T The impact of office automation on the organization:
some implication for reserach and practice
%J CACM
%V 25
%N 11
%D November 1982
%P 838-841

%A Robert W. Root
%T Design of a Multi-Media Vehicle for Social Browsing
%J CSCW'88
%D 1988
%O Bellcore

%A Why CSCW Applications Fail: Problems in the Design and Evaluation
of Organizational Interfaces
%A Jonathan Grudin
%O MCC
%D 1988
%J CSCW'88

%A Cludio Ciborra
%A Margrethe H. Olson
%T Encountering Electronic Work Groups: An Economic Perspective
%O New York University
%J CSCW'88
%D 1988

%A Susanne Bodker
%A Pell Ehn
%A Joergen Knudsen
%A Morten Kyng
%A Kim Madsen
%O Aarhus University
%T Computer Support for Cooperative Design
%D 1988
%J CSCW'88

%A Alex Verrin-Stuart
%T The Design Process
%O Unversity of Leiden
%J Proc. of IFIP WG8.4 of Office Systems: The Design Process
%C Linz
%D 1988

%A D. Mahling
%A W. B. Croft
%O Univerisity of Massattusetts
%J IFIP WG8.4 Conference on Office Information System
%D 1988?

%A T. Mosser
%A F. Lochovsky
%O University of Tronto
%J IFIP WG8.4 Conference on Office Information System
%D 1988?

%A Randall Trigg
%A Lucy Suchman
%A Frank Halasz
%T Supporting Collaboration in NoteCards
%J CSCW'86
%D 1986
%O Xerox

%A F. Halasz
%A T. Moran
%A R. Trigg
%T NoteCards in a nutshell
%J CHI+GI'87
%D April 1987
%P 45-52

%A R. Trigg
%A M. Weiser
%T TEXTNET: A Network-based approach to text handling
%J ACM TOIS
%V 4
%N 1
%D 1986
%P 1-23

%A R. Trigg
%A P. M. Irish
%T Hypertext habitats: Experiences of writers in NoteCards
%J Proc. of Hypertext'87
%D November 1987

%A Lucy Suchman
%A Randall Trigg
%O Xerox
%T A Framework for Studying Research Collaboration
%J CSCW'86
%D 1986
%O Xerox

%A Randall H. Trigg
%T Guided Tours and Tabletops: Tools for Communicating in a
Hypertext Environment
%J CSCW'88
%D September 1988

%A Agustin A. Araya
%A Sanjay Mittal
%T Compiling Design Plans from Descriptions of Artifacts and Problems
Solving Heuristics
%D 1987
%O Xerox PARC
%J IJCAI'87

%A S. Mittal
%A A. Araya
%T A Knowledge Based Framework for Design
%J AAAI-86
%O Xerox PARC

%A C. Ellis
%A G. Nutt
%T Office Information Systems and Computer Science
%J Computing Surveys
%D 1980
%V 12
%N 1

%A K. Crowston
%A T. W. Malone
%A F. Lin
%T Cognitive Science and Organization Design: A Case Study of
Computer Conferencing
%J Human Computer Interaction
%V 3
%N 1
%D 1988

%A T. Malone
%A R. I. Benjamin
%A J. Yates
%T Electronic Markets and Electronic Hierarchies
%J CACM
%V 30
%N 6
%D 1987
%P 484-497

%A Christsos Faloutsuos
%O University of Maryland
%T Integrated Access Methods for Message Using Signature files
%J IFIP WG8.4 Conference of Methods and Tools for Office Systems
%C Pisa
%D 1986
%P 135-157

%A S. Christodoulakis
%A C. Faloutsuos
%T Design Considerations for a message file server
%P 201-210
%J IEEE Trans. Soft. Eng.
%V SE-10
%D 1984

%A C. Faloutsuos
%A S. Christodoulakis
%T Signature files: An access method for documents and its
analytical performance evaluation
%J ACM TOIS
%V 2
%N 4
%D October 1984
%P 267-288

%A C. Faloutsuos
%A S. Christodoulakis
%T Description and performance of signature file emthods for office filing
%J ACM TOIS
%V 5
%N 3
%D July 1987
%P 237-257

%A C. Faloutsuos
%O University of Maryland
%T Signature files: design and perormance comparison of some signature
extraction methods
%J Proc. ACM SIGMOD
%P 63-82
%D May 1985

%A Andrew Clement
%A C. C. Gotlieb
%O York U. & U. Tronto
%T Evolution of an organizational interface: The New Business
Department of a large insurance firm
%P 315-320
%J CHI+GI'87

%A Steve Feiner
%A S. Nagy
%A Van A. Dam
%T An Experimental system for creating and presenting interactive
grahical documents
%J ACM Trans. Graph.
%V 1
%N 1
%D 1982
%O Columbia University
%P 59-77?

%A Steve Feiner
%T Seeing the forest for the trees: Hierarchical display of hypertext structure
%J COIS'88
%P 205-212
%D March 1988

%A Frank Wm Tompa
%T A Data Model for Flexible Hypertext Database systems
%J TOIS
%D January 1989
%P 85-100
%V 7
%N 1

%A Polle Zellweger
%O Xerox PARC
%T Direct paths through collections of multi media docuements
%J Hypertext'87

%A Polle Zellweger
%O Xerox PARC
%T Active paths through multi-media docuements
%J Proc. of Inter. Conf. on Electronic Publishing, Document
Manipulation, and Typography
%D April 1988
%P 19-34

%A C. J. Van Rijsbergen
%B Information Retrieval (2nd ed.)
%D 1979

%A C. J. Van Rijsbergen
%T A non-classical logic for information retrieval
%O U. Glasgow
%J Comput. J.
%V 29
%D 1986
%P 481-485

%A Matthias Jarke
%O Unive. of Passau, Italy
%T Knowledge sharing and negotiation system in multiperson decision
support system
%J Decision Support System
%D 1986
%V 2
%N 1
%P 93-102

%A Rajan Srikanth
%A Matthias Jarke
%T Individual negotiation support on Group DSS
%P 301-324
%J IFIP WG8.4 Conference of Methods and Tools for Office Systems
%C Pisa
%D 1986

%A Alex Verrigin-Stuart
%E Alex Verrigin-Stuart
%T An Analysis of Office Systems Problems
%P 1-10
%B Office systems

%A E. Bertino
%A F. Rabitti
%A S. Gibbs
%T Document query processing strategies: cost evaluation and heuristics
%J COIS'88
%P 169-181
%D 1988

%A Elisa Bertino
%A F. Robitti
%O ESPRIT Multos Project
%T Query processing based on complex object types
%J IEEE Database Eng.
%P 22-29
%D December 1986

%A E. Bertino
%A F. Rabitti
%A S. Gibbs
%A F. Thanos
%A D. Tsichritzis
%T A Multimedia document server
%D August 1986
%P 123-133
%J Proc. of Advanced database Symposium
%I IPSJ
%C Tokyo

%A Sid R. Ahuja
%A J. R. Ensor
%A D. N. Horn
%T The rapport multimedia conferencing system
%J COIS'88
%D 1988

--
Toshihiko YAMAKAMI NTT Telecommunication Networks Laboratories
 Telephone: +81-468-59-3781  FAX: +81-468-59-2546
 junet: yam@nttmhs.ntt.jp  CSNET: yam%nttmhs.ntt.jp@relay.cs.net
 snail-mail: Take 1-2356-523A, Yokosuka, Kanagawa 238-03 JAPAN



David S. Stodolsky, PhD      Internet: stodolsk@andromeda.rutgers.edu
Inst. of Political Science               Internet: david@arch.ping.dk
Univ. of Copenhagen, Rosenborgg. 15            Tel.: + 45 32 97 66 74
DK-1130 Copenhagen K, Denmark                   Fax: + 45 31 59 76 44
