Archive-name: comp-groupware-faq/bibliography3
Last-modified: 1994.2.26
Version: 2.0
Copyright: 1994 (c) David S. Stodolsky, PhD


Groupware Bibliography - Part 3
===============================


GLOBAL NETWORKS: Computers and International Communication
----------------------------------------------------------
Those of you interested in issues and applications of global networks may
find the recent book, GLOBAL NETWORKS, of value.  The 21 chapters written
by leaders in networking from around the world, examine global networks
from a range of perspectives: design, policy, cross-cultural communication,
and future directions and focus on applications of global networks in
education, work, and social communication.

I hope that you will find Global Networks, the book, stimulating and
relevant.

Cordially,
Linda Harasim
---

GLOBAL NETWORKS: Computers and International Communication

edited by
Linda M. Harasim

email (Internet):  linda_harasim@sfu.ca

1993
MIT Press
Cambridge, Massachusetts and
London, England

Contents
Preface

Part 1 Overview

1 Global Networks: An Introduction
Linda M. Harasim

2 Networlds: Networks as Social Space
Linda M. Harasim

3 The Global Matrix of Minds
John S. Quarterman

4 A Slice of Life in My Virtual Community
Howard Rheingold

Part 2 Issues

5 Jurisdictional Quandaries for Global Networks
Anne Branscomb

6 Computers, Networks, and Work
Lee Sproull and Sara Kiesler

7 Integrating Global Organizations through Task/Team Support Systems
Marvin Manheim

8 Cross-Cultural Communication and CSCW
Hiroshi Ishii

9 Global Networking for Local Development: Task Focus and Relationship
Focus in Cross-Cultural Communication
Jan Walls

10 Information Security: At Risk?
Michael Kirby and Catherine Murray

Part 3 Applications

11 Building a Global Network: The WBSI Experience
Andrew Feenberg

12 Computer Conferencing and the New Europe
Robin Mason

13 Global Education through Learning Circles
Margaret Riel

14 Technology Transfer in Global Networking: Capacity Building in Africa
and Latin America
Beryl Bellman, Alex Tindimubona, and Armando Arias, Jr.

15 Islands in the (Data)Stream: Language, Character Codes, and Electronic
Isolation in Japan
Jeffrey Shapard

16 Cognitive Apprenticeship on Global Networks
Lucio Teles

17 Computer Networks and the Emergence of Global Civil Society
Howard Frederick

Part 4 Visions for the Future

18 Social and Industrial Policy for Public Networks: Visions for the Future
Mitchell Kapor and Daniel Weitzner

19 Co-Emulation: The Case for a Global Hypernetwork Society
Shumpei Kumon and Izumi Aizu

20 Sailing through Cyberspace: Counting the Stars in Passing
Robert Jacobson

21 The Global Authoring Network
Linda M. Harasim and Jan WallsJFJBO@acad1.alaska.edu

Appendix
Contributors
Notes
References
Index


***********
>From the MIT Press blurb:

GLOBAL NETWORKS takes up the host of issues raised by the new networking
technology that now links individuals, groups, and organizations in
different countries and on different continents.  The twenty-one
contributions focus on the implementation, applications, and impact of
computer-mediated communication in a global context.

Previously limited to scientific research, global networks now have an
impact on social, educational, and business communications.  Individuals
with a personal computer, a modem, and some simple software can join a new
social community that is based on interest, not location.  GLOBAL NETWORKS,
which was written largely with the assistance of the Internet, provides an
understanding of the issues, opportunities, and pitfalls of this new social
connectivity.  It looks at how networking technology can support and
augment communication and collaboration from such perspectives as policy
constraints and opportunities, language differences, cross-cultural
communication, and social network design.

July 1993---340 pp. -- $29.95
0-262-08222-5  HARNH


COLLABORATIVE LEARNING THROUGH COMPUTER CONFERENCING
----------------------------------------------------
From: Mortenso@ulrik.uio.no (Morten Soby)
Subject: Collaboration & Computer Conferencing
Date: 27 Aug 92 10:40:10 GMT
Organization: PFI/UiO

Essential reading for anyone interested in sailing through the
storms and thrills of computer conferencing and distance education...

COLLABORATIVE LEARNING THROUGH COMPUTER CONFERENCING
The Najaden Papers

edited by Anthony R. Kaye
Institute of Educational Technology, Open University, UK

================================================================
A book prepared as a result of a NATO Advanced Research Workshop
held on the sailing ship Najaden during a journey from
Copenhagen to Stockholm in July 1991. Published by Springer-Verlag

(NATO ASI Series F: Computer and Systems Sciences, Special
Programme AET, Vol 90) Heidelberg: Springer-Verlag, 260 pp
Published August 1992,  Hardcover, DM 88,-  ISBN 3-540-55755-5
================================================================

CONTENTS

Preface:  Arne Welin, Captain of the Najaden

Introduction and acknowledgements

1 Learning Together Apart:  Anthony Kaye

Part I  COMPUTER CONFERENCING IN PRACTICE

2 Telematic support for in-service teacher training:  Cristina Simon
3 Waiting for Electropolis:  Morten Soby
4 Computer-mediated communication in management learning:
  David McConnell
5 International Online Teams: Elaine McCreary & Madge Brochet
6 Collaborative learning in a large-scale conferencing system:
  Jesus Rueda

Part II  WAYS OF UNDERSTANDING ONLINE COLLABORATION

7 Evaluation methodologies for conferencing applications:
  Robin Mason
8 Content analysis of computer conferences:  France Henri
9 A case study approach to evaluation:  Michael Waggoner
10 Talking, teaching and learning in network groups:   Sara Kiesler
11 Collaborative learning in networked organisations:  John Gundry

Part III  ISSUES IN SOFTWARE DESIGN

12 The challenge of conferencing systems design:  Oliver Vallee
13 Metaphors and interface design:  Elsebeth Sorensen
14 Human interfaces to promote collaboration:  Gary Alexander
15 Towards a hypermedium for collaborative learning?: Alain Derycke
16 Computer conferencing functions and standards:  Jacob Palme
17 Hardware and software systems and architecture: Jens Ambrosius


BCS Computer Supported Cooperative Work Book Series
---------------------------------------------------
Date:   Wed, 21 Oct 1992 10:45:10 PDT
From: Colston Sanger <colston@gid.co.uk>

Announcing the BCS Computer Supported Cooperative Work Book Series

Series editors: Dan Diaper (University of Liverpool, UK) and
Colston Sanger (GID Ltd, UK)

The Computer Supported Cooperative Work (CSCW) series is the result
of a unique collaboration between the UK CSCW Special Interest Group,
the British Computer Society, and Springer-Verlag.

CSCW's synergistic combination of computing science and software
engineering with a range of theoretical and applied human sciences is
producing insights that promise to make it one of the most exciting
areas of everyday computer use in the 1990s.

The CSCW series will provide state-of-the-art material for an international
interdisciplinary audience.  The aim is to give an overview of current
knowledge, research and debate for designers, users and students of
CSCW systems.

                        ----------------------

CSCW in Practice: An Introduction and Case Studies
Dan Diaper and Colston Sanger (Eds.)
Soft cover.  192pp (approx).  UK pounds 24.95
ISBN 3-540-197B4-2
Publication: February 1993

CSCW in Practice: An Introduction and Case Studies provides an
Introduction to the technical and human aspects of CSCW, from the
perspectives of the technology, the users, and the user interface.

The authors examine what has, or can be done with existing technology,
and discuss CSCW as a set of issues, rather than a set of technologies.
Particular topics such as collaborative writing, conferencing, office
automation, decision support and process modelling are covered by
case studies. A description of a CSCW system that was tested, and failed,
in a commercial application is included, and it is hoped that those in
industry will agree with this accurate portrayal of the real world
and that academics will be encouraged to be more practical in their
proposals to their industrial collaborators.

CSCW In Practice: An Introduction and Case Studies is unusual because it
collects and reports practical experience, which, at present, is in short
supply in an accessible form. It will therefore be of value to those
who are relatively new to CSCW, both students and the more qualified,
and to those with greater experience.



CSCW: Cooperatlon or Conflict?  Steve Easterbrook (Ed.)
Soft cover.  224pp (approx).  UK pounds 24.95
ISBN 3-540-19755-9
Publication: February 1993

CSCW systems will play an important role in the application of information
systems in the 1990s.  The term "cooperative" is often taken for granted
and it is assumed that CSCW users are willing and able to cooperate
without any difficulty. This assumption ignores the possibility of
conflict and, as a result, the expression, management and resolution of
conflict are not supported.

CSCW: Cooperatlon or Conflict? examines the role of conflict in
collaborative work: what do people actually do when they say they are
cooperating and how does this affect the design of systems?

Amongst the topics covered are the social dynamics of the development
and introduction of new software systems, the relationship between
cooperation, conflict and the ownership of information, and conflicts
in small group planning and in large-scale scientific work.

CSCW: Cooperatlon or Conflict? is the first book to examine conflict
from a CSCW perspective, offering a unique snapshot of current research
in this exciting field. For the designer of CSCW systems, it gives
insights into the role of conflict, and an analysis of the assumptions on
which existing CSCW systems are based. For the student and researcher,
it provides an introduction to the area. and a set of in-depth studies
suitable to inform future research.



Computer Supported Collaborative Writing
Mike Sharples (Ed.)
Soft cover.  240pp (approx).  UK pounds 24.95
ISBN 3-540-19782-6
Publication: February 1993

The growth of interdisciplinary studies, international research projects,
and distributed work groups within large companies, has led to pressure
on writers to work in collaboration.  Writing groups may consist of
people who rarely meet face-to-face, yet they are expected to work
closely together, and to tight schedules. Recent research has studied
the process of collaborative authoring and these studies have led to
the development of software to support both formal co-authorship and
more informal collaboration such as the sharing of ideas and opinions,
and critical reading and annotation of drafts.

Computer Supported Collaborative Writing brings together people with
different interests - software design, computer support for technical
authoring, models of the collaborative writing process - who explore
the research problems and offer practical solutions.

Computers may appear merely to extend the traditional means of
collaboration: electronic mail replaces letter writing, computer conferencing
substitutes for meetings, shared databases stand in for filing
systems and libraries. In fact, each of these systems offers new ways of
working and blurs the boundary between informal and formal collaboration.

Computer Supported Collaborative Writing offers in-depth studies of
formal and informal collaboration and proposes preliminary designs for
new computer tools. It provides invaluable reading for researchers and
students, software designers, and writers.

                                -----------------

Forthcoming titles:

Design Issues in CSCW
Duska Rosenberg and Chris Hutchison (Eds.)
(ISBN 3-540-19810-5)

CSCW and Artificial Intelligence
John Connolly and Ernest Edmonds (Eds.)
(ISBN 3-540-19816-4)

GROUPWARE'91
------------
From: hendriks@serc.nl (Paul Hendriks)
Subject: Proceedings of Groupware'91
Date: 14 Nov 91 14:51:01 GMT
Organization: Software Engineering Research Centre - Netherlands

The proceedings of the conference:


                        GROUPWARE'91
                        ============
     The potential of team and organisational computing


                      29 October 1991
                     RAI Congrescentrum
                 Amsterdam, The Netherlands

                        organised by
        SERC - Software Engineering Research Centre
                          Utrecht

are available. They contain the following contributions:
- "Groupware and CSCW: Why Now?"
  Jonathan Grudin, Aarhus University
- "Organisations as Process: the Organisational Thinking Needed for
  Effective Groupware"
  Peter Checkland, Lancaster University
- "CSCW and Software Engineering"
  Simon Gibbs, University of Geneva
- "Telepresence: Integrating Shared Task and Personal Spaces"
  Bill Buxton, University of Toronto and Xerox Palo Alto Research Center
  (PARC)
- "CASE: Groupware in Geographically Distributed Manufacturing"
  Heikki Hammainen, Nokia Research Center
- "Workgroup Technology in Real Life: Between Dreams and Reason"
  Bert Mulder, Veronica Broadcasting Organization
- "Direct Manipulation of Active Forms as a Base for Asynchronous
  Groupware"
  Theo de Ridder, Vleermuis Software Research B.V.
- "Computer Supported Co-operative Work: Cases and Concepts"
  Mike Robinson, University of Amsterdam
- "Groupware Research at SERC"
  Gert Florijn, Software Engineering Research Centre - SERC

These proceedings cost fl 75,-- dutch guilders (about 40$) excluding
V.A.T. and mailing costs. They can be obtained by sending a note
containing your name and adress to:
  Software Engineering Research Centre - SERC
  P.O. Box 424
  3500 AK  Utrecht
  The Netherlands
  phone: +31 30 322 640
  fax  : +31 30 341 249
  email: hendriks@serc.nl
We will then send you an invoice.

The rest of this message contains the abstracts of the above mentioned
contributions:
============================================================================
"Groupware and CSCW: Why Now?"
  Jonathan Grudin, Aarhus University
----------------------------------------------------------------------------
The expressions "Groupware" and "Computer Supported Cooperative Work"
came into use about five years ago. Since then, half a dozen
conferences and hundreds of papers have identified with them. Yet work
on many of the topics that are represented has been going on for much
longer. This has led some to ask "Is there something new about
groupware or CSCW other than the labels?" This paper argues that there
is. New conditions are bringing together the developers of commercial
software products, the development approaches, different conferences
and literatures, and even different languages. By examining the
similarities and differences, we can better understand where the field
has come from-and perhaps where it will take us.
===============================================================================
"Organisations as Process: the Organisational Thinking Needed for
  Effective Groupware" Peter Checkland, Lancaster University
-------------------------------------------------------------------------------
There is a new focus in recent years on software which supports
collaborative processes in which groups of people work together
("groupware"). Development of groupware will mainly take place in
organisations and will be affected by our conceptualisation of "an
organisation". It is argued that the received view which sees
organisations as goal-seeking systems is too poverty stricken to map
the reality. An alternative, process view (which subsumes the goal
seeking model) is presented. It is based on Vickers' concept of "an
appreciative system" and derived from action research in developing
Soft Systems Methodology. It could give coherence to the emerging field
of groupware development.
===============================================================================
"CSCW and Software Engineering"
  Simon Gibbs, University of Geneva
-------------------------------------------------------------------------------
CSCW or Computer Supported Cooperative Work is concerned with providing
environments that improve cooperation and coordination among a group of
people. Currently software development is often a group activity and so
is likely to benefit from CSCW techniques. This paper supports this
hypothesis by describing a number of CSCW applications and illustrating
how they may be used at various stages within the software development
process.
===============================================================================
"Telepresence: Integrating Shared Task and Personal Spaces"
  Bill Buxton, University of Toronto and Xerox Palo Alto Research
  Center (PARC)
-------------------------------------------------------------------------------
From a technological and human perspective, shared space in remote
collaboration has tended to focus on either shared personal space or
shared task space. The former would be characterised by traditional
video/teleconferencing or videophones. The latter could be
characterised by synchronous computer conferencing.

The focus of this presentation is the area where these two spaces meet,
and are integrated into what could be characterised as video-enhanced
computer conferencing or computer-enhanced video conferencing.

From the behavioural perspective, the interest lies in how-in
collaborative work-we make transitions between these two spaces. For
example, in negotiating, the activity is mainly in the shared personal
space, where we are "reading" each other for information about trust
and confidence. On the other hand, in preparing a budget using a shared
electronic spreadsheet, for example, the visual channel is dominated by
the task space.

How well systems affords natural transitions between these spaces will
have a large impact on their usability, usefulness, and acceptance.
Consequently, we investigate the design space and some of the issues
affecting it.
===============================================================================
"CASE: Groupware in Geographically Distributed Manufacturing"
  Heikki Hammainen, Nokia Research Center
-------------------------------------------------------------------------------
This paper reports experiences from a set of groupware pilot
experiments performed as part of the DIMUN (Distributed International
Manufacturing Using Networks) project. In our pilot environment,
geographically distributed manufacturing of elevators, both real-time
and non-real-time groupware systems were tested, PAGES (Programmable
Agents for Group Interaction Systems) and MILAN (Multimedia Interactive
LAN), respectively. These systems indicated that groupware can improve
the process and results of distributed cooperation. In particular, the
throughput time of group tasks, e.g. change negotiations, can be
significantly reduced. The expected gross impact of more effective and
efficient group tasks is a shorter overall throughput time of elevators
along the supply chain. However, the total costs of using the described
groupware seem to surpass the expected practical benefits in
geographically distributed manufacturing so far.
===============================================================================
"Workgroup Technology in Real Life: Between Dreams and Reason"
  Bert Mulder, Veronica Broadcasting Organization
-------------------------------------------------------------------------------
Veronica is one the large radio and tv stations in Holland. Their
information system is based on networks with powerful pc's to support
the users doing their job: networked, decentralized and user-centered.
It became an environment, showing new criteria for success. Based on
that experience, this chapter lists a number of concerns regarding
groupware.
===============================================================================
"Direct Manipulation of Active Forms as a Base for Asynchronous
  Groupware" Theo de Ridder, Vleermuis Software Research B.V.
-------------------------------------------------------------------------------
Active forms can be used to support cooperative aspects of dayly work
in a way that is a natural extension of a personal way of working. For
end-users it is essential to adapt such forms without programming. This
paper describes a pragmatic approach towards facilities for direct
manipulation of the behavior of active forms.
===============================================================================
"Computer Supported Co-operative Work: Cases and Concepts"
  Mike Robinson, University of Amsterdam
-------------------------------------------------------------------------------
CSCW is a new field of research in Europe, the USA, and Japan. Its
original thrust was to develop software with groups of users to
increase their competence in working together. It grew from some
failures of, and problems inherited from Office Automation and
Management Information Systems; from some sociological intuitions about
ways people might work together; and from new interfacing and
networking technologies. The content of the field is illustrated by
some "first generation" CSCW applications: group authoring; calendar
management and meeting scheduling; action co-ordination in
organisations; nursing; wage bargaining; informal conversation; and
large meetings. These applications had a mixed reception. Some CSCW
specific concepts emerged that started to account for this experience,
and to influence future CSCW design. These were: articulation work;
situated action; unanticipated use; mutual influence; shared
information space; shared material; double level language; equality;
and "flipover". The implementation of these concepts forms a
preliminary agenda for CSCW.
===============================================================================
"Groupware Research at SERC"
 Gert Florijn, Software Engineering Research Centre - SERC
-------------------------------------------------------------------------------
The Software Engineering Research Centre has identified "Cooperative
Computing" as one of its four areas of activity, within the overall
research framework SEED. There are two reasons for this decision.
Firstly, support for cooperation will be a key ingredient of future
computer applications and information systems. Secondly, cooperation is
an important aspect of the software development process. Better
understanding of team interaction, and better support for particular
tasks therefore can improve the productivity and quality of the
development process.

In this paper we give an overview of SERC's research activities in the
area of "Cooperative Computing". We present the motivation for studying
computer support for cooperation and give some background to groupware
technology. Two research projects are described in detail: the Camera
project, which focuses on version management in distributed
environments, and the Musa project, in which a multi-user authoring
tool is being developed. We also discuss a recent transfer project.
===============================================================================

Use of groupware in cooperative work
------------------------------------

From: m21672@mwunix.mitre.org (Howard Killam)
Newsgroups: comp.groupware,comp.human-factors
Subject: Re: (Q) Use of groupware in cooperative work
Date: 15 May 92 13:48:06 GMT
Organization: The MITRE Corporation

One of the best articles I read on the human factors issues of groupware was
in The American Psychologist a few years ago.  [...]
The main point of the article, which was
 a report on several existing groupware applications from a number of markets
(law, business, etc.), indicated that one of the main complaints about groupware
systems was the disruption of existing dynamics between users.  In many system,
the best computer user became the "leader" of any session.  Since manager (of
these particular systems) were more "casual" users than some others, they
experienced a shift in the power dynamics and would refuse to use these systems
or allow others to use them.  Thouigh this articles was several years old, I
still see CSCW designs that did not take into account this important aspects of
group interaction.

From: hagan@earthrise.Eng.Sun.COM (Hagan Heller)
Date: 18 May 92 19:44:23 GMT
Organization: Sun Microsystems

The articles that Howard K. refers to are, I think:

"Organizations of the Future"
Lynn Offermann and Marilyn Gowing, American Psychologist, 2/1990

"Work Teams"
Eric Sundstrom, Kenneth De Meuse, and David Futrell,
American Psychologist, 2/1990


Groupware for Architectural Design
----------------------------------
From: wjabi@srvr1.engin.umich.edu (Wassim M. Jabi,APRL-1232, Office Phone
936-0229, 769-1382)
Subject: Summary: Groupware for Architectural Design
Date: 11 Sep 91 16:34:49 GMT
Organization: The University of Michigan, Ann Arbor

I got a request to post a summary of the responses I got for
Computer-Supported Collaborative Architectural Design (CSCAD).
The general feeling was that if CSCW is a young field you should
expect that CSCAD is practically unborn yet. However, here is the summary:

* CSCW Proceedings.

* Saul Greenberg produced a literature survey of CSCW, "An Annotated
  Bibliography of Computer Supported Cooperative Work", SIGCHI Bulletin
  July 1991, Vol.23, No.3.

* Work done at Xerox PARC by Bob Stults, Steve Harrison, Scott
  Minneman, Sara Bly, John Tang and others between 1984 and the present.

* Douglas Noble and Horst W.J. Rittel. "Issue-Based Information Systems for
Design." In
  Computing in Design Education, pp. 275-286. ed P. Bancroft. Proceedings of the
ACADIA 1988
  Workshop. Ann Arbor, MI: Association for Computer-Aided Design in
Architecture, 1988.

* Brian Lawson, "How Designers Think" (There is one chapter dedicated to
  group work in deisgn, especially, using design game as a metaphor);

* Habraken and Gross invented a computer game call "Concept design game"
  as a reserch tool for studying the complex interaction between designers
  in the course of game playing;

* Bucciarelli gave an ethographical account of design as a social process
  in terms of constraining, naming, and decision discourse;

* Michael Middleton's book "Group Practice in Design" is quite a good
  general survey.

* Mark Klein and Stephen C-Y Lu look at the technique of conflict resolution
  used by a team of architects in designing a house. The arcticle "Conflict
  resolution in cooperative design", can be found in Artificial Intelligence
  in Engineering, 1989, Vol. 4, No.4;

Thanks to all who responded.
--
-- Wassim M. Jabi                   -- Please Don't e-mail to wjabi@srvr1
-- Doctoral Program in Architecture -- It does not work. E-mail to this
-- University of Michigan           -- address:
-- 2000 Bonisteel Boulevard         --
-- Ann Arbor, MI 48109-2069         --     wjabi@caen.engin.umich.edu


Operating system support for groupware
--------------------------------------
From: palevich@apple.com (Jack Palevich)
Subject: Re: Network Support for CSCW
Date: 3 Jan 92 01:34:23 GMT
Organization: OBS, Apple Computer, Inc.

In article <8421@borg.cs.unc.edu>, bollella@rorem.cs.unc.edu (Gregory Bollella)
writes:
>
> I am looking for information on what network and/or operating system
> support groupware applications may find useful.
>
There were three good papers on this very topic in the UIST'91 proceedings:

MMM: A User Interface Architecture for Shared Editors on a Single Screen,
Eric A. Beir, et. al.

Primitives for Programming Multi-User Interfaces, John F. Patterson

Comparing the Programming Demands of Single-User and Multi-User Applications,
Prasan Dewan et al.


Brainstorming
-------------

Hymes, C. M. (1992, November). Unblocking Brainstorming 
through the use of a simple group editor. CSCW 92 Proceedings.


Computer Augmented Teamwork:
----------------------------

Bostrom, R.P., R.T. Watson and S.T. Kinney (eds.), Computer Augmented 
Teamwork, A Guided Tour, Van Nostrand Reinhold, New York, 1992.


Work performance of groups
--------------------------

David Coleman,
Groupware '92, Morgan Kaufmann, 1992
this collection contains many performance studies.

Irene Greif,
Computer-Supported Work: A Book of Readings, Morgan Kaufmann, 1988.
there is a section on empirical studies that I would highly recommend

--
Michael Weiss
Lehrstuhl fuer Praktische Informatik I
Universitaet Mannheim, D-68131 Mannheim, Germany


GSS for group-writing
---------------------

The following is a good paper on the subject:

Relationships and Tasks in Scientific Research Collaborations, by
Robert Kraut, Jolene Galagher, and Carmen Egido in

Computer-Supported Cooperative Work: A Book of Readings, ed by
Irene Greif, Morgan Kaufmann, San Mateo, 1988.

--
NOSEK@falcon.cis.temple.edu


McGrath's study on small groups
-------------------------------
J. McGrath's study on small groups          27 Sep 93 09:10
In article <pal.malm-250993113435@pal.tft.tele.no>, I wrote:
> Joseph McGrath at University of Illinois  has been doing a longitudinal
> study on small groups. Eleven groups where studied under different
> conditions in a period of 13 weeks.
>
> Some of the findings where presented at CSCW'92
>
Joe McGrath himself wrote to me. This is what he said:

:       We were fortunate to be able to publish a set of six articles on our
:       longitudinal study, as a special issue of SMALL GROUP RESEARCH, the Aug.
:       1993 issue. That journal is published by SAGE Publications. In it, we
:       overview the whole study, have four reports of sets of empirical
:       findings (one on technolgoy and task effects, one on membership effects,
:       one on conflict, and one on integrative complexity) and then a final
:       piece that is a theoretical integration.
:       That issue is authored by myself and four colleagues (Arrow,
:       Hollingshead, OConnor, Gruenfeld). Also: I have a book, with
:       Hollingshead, on "Groups Interacting with Computers", also to be
:       published by SAGE about Dec. of this year. Both are related to my talk,
:       especially the former.
:  Thanks for the inquiry.
:       Joe McGrath
--
Paal S. Malm
Office addr.:
Norwegian Telecom Research,
P.B. 1156, N-9001 Tromso, NORWAY.
Phone: +47 08310-273/fax: -262;   Email: paal.malm@tft.tele.no


Multicultural groupware
-----------------------
Panko, R. R. (1990). Embedded, humble, intimate, and multicultural 
groupware for real groups.  Pp 52-61 in the
Proceedings of Twenty-Third Hawaii International Conference on System
Sciences, Vol. IV, IEEE Computer Society Press.

Panko, R. R. (1990). Skewed use in groupware.  Pp 177-191 in K.
M. Kaiser & H. J. Oppelland (eds.), Desktop Information Technology,
Proceedings of the IFIP WG 8.2 Working Conference on Desktop
Information Technology and Organizational Worklife in the 1990's,
Ithica, NY, 2-4 July, 1989, Amsterdam: North-Holland.


Multilateral Diplomacy
----------------------
Unusual Business or Business as Usual: An Investigation of Meeting Support 
Requirements in Multilateral Diplomacy" in Accounting, Management and 
Information Systems, Vol. 3, No. 2,


General books:
--------------
"Group Support Systems: New Perspectives" by Len Jessup and Joseph Valacich
(Macmillan 1993)

"Computer Augmented Teamwork: A Guided Tour" by Robert Bostrom, Richard 
Watson and Susan Kinney (Van Nostrand Reinhold,1992)


GroupWare News
--------------
GroupWare News is a subscription newsletter that covers all aspects of
groupware, including workflow management, group scheduling, joint authoring,
conferencing systems and teleworking.  It also contains:
              reports of industry and market trends
              analyses of the implications of using groupware, for
              users and organizations
              news of current research in the area
              case histories of its use
              details of relevant conferences, events and
              publications.

Contributors to GWN come from a wide variety of business, academic and user
backgrounds; the newsletter carries no advertising nor any material paid for
by suppliers.

It is published ten times a year and costs UKP250.00 for 10 issues (UKP270
outside the EC).

--
Roger Whitehead
Director,
Office Futures,
14 Amy Road,
Oxted,
Surrey    RH8 0PX
England

Telephone:  +44 883 713074
Fax:  +44 883 716793
Email:  rwhitehead@cix.compulink.co.uk


Groupware Report
----------------
Groupware Report is a subscription newsletter.
$140 for 6 issues

Richard Watson
Managing editor
140 Lenox Place
Athens, GA 30606, USA
Telephone: +1 706 613 7807
Bitnet:   rwatson@uga
Internet: rwatson@uga.cc.uga.edu



IOPener
-------
The newsletter of the IOPT Club for the introduction of process technology.

"The IOPT Project (Introduction of Process Technology) is a DTI sponsored 
collaborative project between ICL, Praxis, ISS, and Manchester University."

Tim Huckvale
Praxis Systems plc
20 Manvers St.
Bath, UK
BA1 1PX

Tel: 0225 444 700
Fax: 0225 465 205
Email: iopt@praxis.co.uk


Online Libraries
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2. CURRENT ARTICLE INDEXES AND ACCESS:

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ONLINE NEWSLETTER and ONLINE LIBRARIES AND MICROCOMPUTERS are full
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Workflow Management Books
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From: Ronald Macnab <macnab@delphi.com>
Newsgroups: comp.groupware
Subject: Re: Workflow Management
Date: Tue, 8 Mar 94 22:35:09 -0500

Several books I found helpful are Connections  by Lee Sproull & Sara Kiesler
Technology for Teams by Susanna Opper & Henry Fersko-Weiss
People Ware by Tom DeMarco & Timothy Lister
The best is the Opper book as it has some tips on how to set them up in a
company, including a readiness checklist.
Janet MacNab



David S. Stodolsky, PhD      Internet: stodolsk@andromeda.rutgers.edu
Inst. of Political Science               Internet: david@arch.ping.dk
Univ. of Copenhagen, Rosenborgg. 15            Tel.: + 45 32 97 66 74
DK-1130 Copenhagen K, Denmark                   Fax: + 45 31 59 76 44
