The following is the policy of Bangkok Security Associates for the 
registered versions of any of its products. These policies surpass or 
meet the requirements of the Association of Shareware Professionals 
(ASP) an industry leader.

1. BSA provides free support for all of its software products for a 
   minimum of 90 days. Support can be obtained directly from BSA at the 
   address printed prominently in all documentation provided by Bangkok 
   Security Associates, by mail, by fax, via the CompuServe system, or 
   via the electronic BBS service operated by BSA. This support consists 
   of any help needed by those who have purchased a license to operate 
   software owned and copyrighted by BSA, including CIA Hypertext and 
   Victor Charlie, the world's first generic anti-virus program. This 
   support will be free of charge.
   
   BSA automatically provides any needed additional support for those 
   who purchase a site license for Victor Charlie. This support includes 
   a unique program set including custom program names, a custom 
   installation routine in order to provide a standard site installation 
   method, and additional printed documentation needed for installing 
   and running VC on a network.
   
   Many BSA agents in Thailand and abroad are fully trained and 
   qualified in Bangkok Security Associates products. With the agreement 
   of the purchaser of any BSA software license, such agents will also 
   provide support in order to cut down time, cost, and distance.
   
   BSA's policy is to attempt to answer any support question within 24 
   hours.
   
2. Bangkok Security Associates will replace as quickly as possible any 
   defective media which may inadvertently be shipped to any purchaser 
   of a BSA software license of any type.
   
3. BSA will attempt to repair any software "bugs" which hinder use of a 
   Bangkok Security Associates program as quickly as possible.
   
4. If, within 90 days of purchase of a license, a BSA program is found 
   unable to operate as described because of hardware or attendant- 
   software limitations, Bangkok Security Associates will offer to 
   refund the user's purchase price. BSA will not accept payment for any 
   product no longer supported.
   
5. Bangkok Security Associates attempts to identify any incompatibility 
   of its software both before and after official release of any 
   product. Such limitations are clearly described in the program 
   documentation, both in the shareware version (if any) and in the 
   registered version(s). Such known limitations can be found in the 
   documentation section called "System Requirements," if any exist.
   
6. All fees charged by Bangkok Security Associates are "up front" and 
   there are no hidden charges. They are clearly stated in shareware 
   versions (if any) and in order forms, bills, invoices, etc, which may 
   be issued by BSA. In case of accidental anomalies, BSA will move 
   quickly to clear these up.
   
   Except by two-party, signed agreement, a one-time license purchase 
   shall be payment in full for use of the product as described. After 
   such payment is made, BSA will make no further demand for additional 
   payment.
   
7. BSA agrees fully with the Association of Shareware Professionals 
   (ASP) that a product distributed via shareware should be "uncrippled" 
   and function exactly like the registered version. Any BSA software 
   distributed via shareware is a fully functional program with no 
   undocumented features or missing functions. BSA shareware products 
   usually contain one "reminder" screen to inform the user of the 
   purpose of shareware -- to try the program.
   
8. All BSA programs distributed via shareware will include the following 
   statement (or a close and approved copy). BSA believes shareware 
   users should always be aware of their rights and options:

   "This program is produced by a member of the Association of Shareware 
   Professionals (ASP).  ASP wants to make sure that the shareware 
   principle works for you. If you are unable to resolve a 
   shareware-related problem with an ASP member by contacting the member 
   directly, ASP may be able to help. The ASP Ombudsman can help you 
   resolve a dispute or problem with an ASP member, but does not provide 
   technical support for members' products.  Please write to the ASP 
   Ombudsman at 545 Grover Road, Muskegon, MI 49442 or send a CompuServe 
   message via CompuServe Mail to ASP Ombudsman 70007,3536."


