

         CONNECT USA                                      24 DEC 90
         505-881-6988 (NO ONE ANSWERS)


         This is an open letter to Connect USA.  Last night, I was
         hooked to Channel 1, thru your tin-can system.  Unusually,  I
         was able to get two small programs downloaded with no errors,
         elated with joy that I may have a clean connection, after a
         month of garbage connections,  I tried to download a file of
         438045k size, a thing that I had given up trying with your
         Connect USA link.  Have faith, after 430000+k, 50+ errors, it
         dumped the download.  Zmodem would not crash recover, Channel
         1 says I have no more time to try to download it again. Why
         try anyway.  Now I can't get Connect USA to answer the phone,
         I wanted to have them give me credit for the lost 30 min. ha!
         I have the same problems with EXEC-PC. Had the same problem
         with Rusty n Edie's, a Mr Kean Kerl, ask a few questions     
         about my equip. then quit asking anything.  I do not know who
         he was connected with, but my dues came due the first of Dec,
         and I did not renew with Rusty because of Connect USA.
         A funny note here, is that when using the same lines and
         system, to connect to Galaxys BBS, there is no problems at
         all with data and downloads.? ? ?

         I don't like to complain, but I want my moneys worth, and am 
         not getting it from Connect USA.  Its a shame, this was a
         great idea, maybe someone that cared about there customers
         could have made it work.

         Well on to the purpose of this letter.
         Since I can not reach you by phone (connect usa), Please
         sent me my final bill as of today .........

         Terminate my membership Now !!!!!!!!!!!   24 Dec 1990

         I have been using telecommunication for 12 years and my
         advice for all that are thinking of using this service,
         ask a lot of questions................

                                        Guy Hunter



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