#: 86211 S4/LaserJet
    05-Dec-90  10:19:53
Sb: #LJIII Print Quality
Fm: Bill Loud 76702,655
To: All

Recently forum members have commented on print quality problems they have
experienced with their LaserJet III printers.  Some of you have also noted
differences in the solid black areas between the Series II and the III.  We
area concerned about this issue and have had a team of engineers actively
working to investigate and resolve it.  We have completed extensive testing of
the LaserJet Series II, IID, III, and IIID.  There is no difference in solid
black print quality between the printers.  Also, Resolution Enhancement
technology (REt) has no effect on solid black areas.

For those of you who are experiencing this problem, we realize that it can be
frustrating and we apologize for any inconvenience that this has caused. We ask
for your patience while we continue to investigate print quality issues.

Several of you have also indicated a concern about the status of your warranty
regarding this subject.  Since we have concluded that there is not a technical
problem with the printer, owners need not be concerned about their printer's
warranty.

In the meantime, as an aid to optimizing print quality when needed for the
LaserJet II, IID, III, and IIID, we have uploaded a file to the New Uploads
Library (0) named OPTPRT.TXT.  The file discusses various cleaning and
cartridge preparation procedures that were posted on the forum several months
ago.



#: 86226 S4/LaserJet
    05-Dec-90  11:56:52
Sb: #86211-LJIII Print Quality
Fm: Alan Cobb 73170,3543
To: Bill Loud 76702,655 (X)

Bill,

For what it's worth:  The LJIII I just bought seems to be giving good pure
blacks.

Alan Cobb



#: 86278 S4/LaserJet
    05-Dec-90  16:50:26
Sb: #86211-#LJIII Print Quality
Fm: Harold Fischman 71311,640
To: Bill Loud 76702,655 (X)

Your comments regarding the problem of printing blacks on the LaserJet III
amaze me.  You say that you "have completed extensive testing of the LaserJet
Series II, IID, III, and IIID.  There is no difference in solid black print
quality between the printers....we have concluded that there is not a technical
problem with the printer......."

That statement is absurd. _Your_ technician came down to my site and saw the
difference between LJ II and LJ III output. _My_ printer, for the first several
months I had it, did not produce blacks that were at all acceptable. And then,
all of a sudden, it did.

I have tried interpeting your message to make some sense. I can not. You are
denying what is obviously a problem. Blame it on the paper, the toner, the
humidity, the memory, anything....but don't say that there is no technical
problem with the printer. That's just patently untrue!

I feel _extremely_ let down by your message. All along, I have had the feeling
that HP people were interested in the problem and were working on it. I now
believe that to be wholly unfounded trust. If your engineers really believe
that there is nothing wrong, THEY ARE INEPT! And this attitude of pretending
that there is nothing wrong is even worse then inept.

I realize that these are strong words. Please understand that this is a
toned-down version of an earlier message that I composed.

I would appreciate it if you could forward the name and address of the
President of HP to me. He ought to at least be aware of how the people in his
company are trying to cover-up product defects.

Harold



#: 86288 S4/LaserJet
    05-Dec-90  17:41:36
Sb: #86278-LJIII Print Quality
Fm: Ted Dickens (Sysop) 76701,272
To: Harold Fischman 71311,640 (X)

Don't shoot the messenger.



#: 86540 S4/LaserJet
    07-Dec-90  18:06:06
Sb: #86278-LJIII Print Quality
Fm: Ray Schwarz 76012,133
To: Harold Fischman 71311,640

Harold: The president of Hewlett Packard:

John Young
Hewlett Packard
3000 Hanover street
Palo Alto, CA  94304

I believe he is already aware of the problem.  I have, however, forwarded a
copy of this thread to his office via our internal mail system.

Ray Schwarz - Hewlett Packard Corporate Computing & Services



#: 86583 S4/LaserJet
    08-Dec-90  01:37:18
Sb: #86278-LJIII Print Quality
Fm: Steve Souza/INTEREX 76703,633
To: Harold Fischman 71311,640

Harold, along with writing a note to John Young, the HP users group would love
to hear from you on this issue. INTEREX is always interested in functioning as
a user Advocate to HP on any issue of concern to HP users.

You can call or write, or E-mail us at:

        INTEREX
        585 Maude Court
        Sunnyvale, CA  94086

        (408) 738-4848  voice
        (408) 773-8018  bbs

                                                -s2-

#: 86284 S4/LaserJet
    05-Dec-90  17:36:02
Sb: #86211-LJIII Print Quality
Fm: Anne Wolff 72020,2527
To: Bill Loud 76702,655 (X)

Bill: Why would cleaning procedures, etc. be necessary on a _brand new_ LserJet
III? I've had mine a couple of months now, and the blacks were poor from day
one. I doubt that any special cleaning procedures are going to cure that.--Anne
Wolff



#: 86312 S4/LaserJet
    05-Dec-90  22:18:26
Sb: #86211-LJIII Print Quality
Fm: EDWARD LETOURNEAU 73020,3354
To: Bill Loud 76702,655 (X)

Maybe it isn't a technical problem -- my LJ3 has had the problem from the time
it came out of the box!


#: 86315 S4/LaserJet
    05-Dec-90  22:24:37
Sb: #86211-LJIII Print Quality
Fm: Jesse Salb 72311,2067
To: Bill Loud 76702,655 (X)

Bill -

Your assertion is preposterous. There is a marked difference in the density and
evenness of black areas between the LaserJet III and previous printers. You
should be embarrassed to make a statement like that on this forum when a
multitude of LJIII owners have contradicted your statement over the past few
months.


Jesse




#: 86333 S4/LaserJet
    06-Dec-90  05:26:21
Sb: #86211-LJIII Print Quality
Fm: John Warne 76424,2220
To: Bill Loud 76702,655 (X)

Bill,

I am convinced from reading the messages that there is an intermittent problem
in reproduction of blacks in the LJIII.

I have refrained from purchasing two of them because of it.

I have also recommended to the purchasing director of my organization (School
Board of Alachua County, 4,000 employees, $170,000,000 annual budget) that the
HPLJIII not be purchased until this issue is resolved.

I have been well satisfied with the two LJII's and ScanJet in my department.

Your message has not changed my mind about the III (unfortunatly).

HP has a problem with the LJIII, if not technical, certainly a PR one at this
point.

John.




#: 86382 S4/LaserJet
    06-Dec-90  14:11:42
Sb: #86211-#LJIII Print Quality
Fm: Bill Loud 76702,655
To: [F] all

Several forum members have responded to me directly regarding the message I
posted yesterday concerning LJIII Print Quality.  I regret that I am unable to
respond to your concerns as the message posted yesterday is the only
information on this issue that has been made available to me.  I will continue
to pass all of your messages on this issue on to the appropriate personnel
within HP.

If you prefer, you can also write to HP at the following address:

                   Hewlett Packard
                   Boise Printer Division
                   Customer Feedback Coordinator
                   Mail Stop 516
                   P.O. Box 15
                   Boise, Idaho  83707-0015



#: 86401 S4/LaserJet
    06-Dec-90  17:23:39
Sb: #86382-LJIII Print Quality
Fm: John Warne 76424,2220
To: Bill Loud 76702,655 (X)

Bill,

Thanks for relaying our messages to the proper persons within HP. We can't
really ask more of you. We shouldn't expect you to take all the arrows on this!

'Course we all want you to wave your magic wand and solve our problems (I also
want to win the State of Florida lottery this Saturday nite, too!).

John.



#: 86436 S4/LaserJet
    06-Dec-90  21:55:48
Sb: #86382-#LJIII Print Quality
Fm: Harold Fischman 71311,640
To: Bill Loud 76702,655 (X)

I have always assumed that you were forwarding any appropriate messages on this
issue to the "Customer Feedback Coordinator".

I would like to write to the President of HP and indicate that IMHO, the people
in charge of printers at Boise are trying to pretend that this problem does not
exist.

I have found that this sometimes gets results.

I would appreciate it if you could forward the appropriate name and address
(Eplex, if necessary).

Harold



#: 86448 S4/LaserJet
    07-Dec-90  00:04:40
Sb: #86436-#LJIII Print Quality
Fm: Stephen Chappell 76234,3305
To: Harold Fischman 71311,640 (X)

Harold - why don't we get together as many people as possible on this forum who
would wish to participate and send a letter en masse?  It might get someone's
attention at HP, since they seem to want to avoid this whole mess.  I would
also suggest sending a similar letter to PC Magazine, and the other leading
computer journals, detailing our problem and HP's lack of response.  The
squeaky wheel gets the oil ... AND I do a great deal of my work for a large law
firm, so ...

Chaps



#: 86458 S4/LaserJet
    07-Dec-90  04:41:48
Sb: #86448-#LJIII Print Quality
Fm: Bruce McHollan 76206,3313
To: Stephen Chappell 76234,3305 (X)

Stephen - I've been keeping track of names and compuserve numbers of people who
complained of the blacks problem on this forum.  I think your idea of a letter
is a good one.  Let me know if you want these names and numbers.
                               Bruce



#: 86462 S4/LaserJet
    07-Dec-90  06:13:41
Sb: #86458-#LJIII Print Quality
Fm: Ted Dickens (Sysop) 76701,272
To: Bruce McHollan 76206,3313 (X)

I'd like a copy of that list, Bruce, so I can invite those folks to participate
in testing.



#: 86685 S4/LaserJet
    09-Dec-90  11:42:13
Sb: #86462-LJIII Print Quality
Fm: Tom Romney 76046,3331
To: Ted Dickens (Sysop) 76701,272 (X)

Count me in, I have been observing the complaints and thought it was something
wrong with my LJIII.  I am really disappointed to have purchased this machine
after much research and reliance on PC Week & PC Mag among just a few only to
find out I bought a machine with an inherent product.  I had even waited
several months after the LJIII had been introduced to allow for any problems
that might have shown up to get worked out.

Again, count me in if you would like me to participate in testing.

Tom



#: 86495 S4/LaserJet
    07-Dec-90  11:59:19
Sb: #86458-#LJIII Print Quality
Fm: Dan Gerawan 76535,1620
To: Bruce McHollan 76206,3313 (X)

Count me in.  Let me know if such an effort is initiated.



#: 86504 S4/LaserJet
    07-Dec-90  12:33:59
Sb: #86495-LJIII Print Quality
Fm: Ted Dickens (Sysop) 76701,272
To: Dan Gerawan 76535,1620 (X)

As well as jumping on the letter bandwagon, please consider participating in
the testing phase.  The more printers I can "poll" -- the better.




#: 86630 S4/LaserJet
    08-Dec-90  15:46:13
Sb: #86458-LJIII Print Quality
Fm: Stephen Chappell 76234,3305
To: Bruce McHollan 76206,3313 (X)

Sure - let's send an open letter to these people.  Something along the line of
"we'd like to see how many of you are interested in standing up for your rights
as consumers."  Believe me, HP is trying to stonewall us, and I don't intend to
sit still for my warrantee to run out.  So ... first of all, how many names are
on that list?  I hope it's a fair amount - we should encourage everyone to take
place in the Sysops's independant test.  That way, we take away some of HP's
leverage.  Then, the letter ...

I'll check in with you on Monday.

Chaps


#: 86447 S4/LaserJet
    07-Dec-90  00:00:17
Sb: #86211-LJIII Print Quality
Fm: Stephen Chappell 76234,3305
To: Bill Loud 76702,655 (X)

Bill - I really think your response to HP customers who have been experiencing
the poor print quality with their III's is really a slap in the face.  We all
purchased our printers with the expectation of quality, we all flipped on the
switch, started the printer, saw the problem ... and busted our butts trying to
find out whether it could be anything other than technical in nature.  I have
tried dozens of different papers, more than a couple of toner cartridges, a
dehumidifier, etc.  I shouldn't have to do this.  I am shocked at your
attitude, particularly since you speak for HP.  For what it's worth, your own
HP technicians saw my print samples and deemed them the worst they had seen -
this is after I had followed their instructions to the T in producing this
sample.  AND I've tried every which way to clean the III, AND I'm fed up ...
I'm really angry.   It's the last time I do business with HP, which is
significant, since we're doing a computer conversion and expansion in our
office.  I've pulled the orders for the HPIIIs ... I'd rather deal with another
company.



#: 86493 S4/LaserJet
    07-Dec-90  11:56:01
Sb: #86211-#LJIII Print Quality
Fm: Dan Gerawan 76535,1620
To: Bill Loud 76702,655 (X)

I'm not a frequent browser of this forum, but I immediately noticed the
messages regarding LJIII black problems.  I thought I was the only one who
noticed.  At home I use a LJIIP and at work a LJIII.  I was working on some
presentation materials at home and took the disk files with me to work to take
advantage of the HPIII's resolution enhancement.  To my suprise, the HPIIP's
output looked significantly better than the LJIII's!  The black areas were much
darker and consistent on the IIP.  The III's resolution enhancement did not
make up for its lack of quality blackness.  I purchased two additional toner
cartridges to see if that would make a difference.  It did not.  I called the
HP technical support and they finally admitted that it was possible that the
IIP could have better blacks than the III because of the print mechanism. So
now I've got a IIP at home that wrinkles envelopes and a III at work that has
inadequate print quality.  And I've just learned that our coporate office is
placing a $500,000 order on an HP mainframe.  I'll see about that.



#: 86687 S4/LaserJet
    09-Dec-90  11:56:48
Sb: #86493-LJIII Print Quality
Fm: ira sheskin 71301,1345
To: Dan Gerawan 76535,1620 (X)

From:  Ira Sheskin
To:  All
I have also experienced problems with blacks on the Laser Jet III.   In fact, I
bought one and returned it and took home another.  the second was quite a bit
better, but still not what it should be.  In the store, I created a Wordperfect
box that was 8 inches wide and 2 inces high.  I then printed it on the LJIII
and the IBM E.  The difference was amazing.  The IBM did incredibly better on
the black box than the HP.  HP needs to be convinced that they have to do as
well as the IBM.

Ira



#: 86688 S4/LaserJet
    09-Dec-90  12:12:43
Sb: #86211-LJIII Print Quality
Fm: Glenn Daily 71630,2234
To: Bill Loud 76702,655 (X)

I was just about to order an HPIII when I ran across this hornet's nest.  What
a different atmosphere from the GEnie desktop publishing forum, where the level
of enthusiasm is remarkable!  I posted a message indicating my puzzlement about
this, and some people indicated that they were using the Postscript cartridge
and maybe the non-PS quality was not as good.  Does this make sense to anyone
here?  Obviously, I'm concerned about the problems I'm hearing about here.  I
need a laser printer for business correspondence and a newsletter, but this is
making me think twice about the HPIII, despite all of the glowing reviews it's
been getting.



#: 86253 S4/LaserJet
    05-Dec-90  14:52:28
Sb: #LJ III Print Qual Survey
Fm: Ted Dickens (Sysop) 76701,272
To: all

Well, there seems to be a difference of opinion.  According to HP, the LaserJet
III doesn't have any print quality problems -- while various members of this
forum seem to disagree.  Since HP hasn't seen fit to share the results of its
"extensive" testing, I'd like to compile some test data with the help of forum
members.

I want to establish what effect each of these parameters has on print quality:

  1. Toner cartridge
  2. Toner cartridge age (in pages)
  3. Printer model (II, III, IIID)
  4. Serial number
  5. Paper brand
  6. Paper condition (fresh, open ream, ...)
  7. Ambient temperature
  8. Ambient humidity
  9. Number of pages printed (since the printer was new)
 10. Number of pages printed since the printer was turned on.

If you aren't getting clear, crisp blacks on your LaserJet -- what should you
do?  The goal of this exercise is to answer that question.

Participation in this experiment is open to all forum members who have an LJ II
or LJ III and are willing to invest some time and money (not many people are
equipped to measure ambient humidity!).  If you are interested, please post a
reply to this message.




#: 86279 S4/LaserJet
    05-Dec-90  16:50:30
Sb: #86253-#LJ III Print Qual Survey
Fm: Harold Fischman 71311,640
To: Ted Dickens (Sysop) 76701,272 (X)

As I've indicated in direct reply to Bill, I think that the HP position on LJ
III blacks printing is absurd.

I'm not sure that I understand exactly what you want to survey. I'm not
equipped to measure ambient humidity. Also, my LJ III usually works pretty well
now. It acts up occasionally and prints greys instead of blacks - and I am not
at all happy about Bill's statement that there is nothing technically wrong
with the printer. But if I can be of any help, please ask.

I really am deeply disappointed by HP's position in this. I'd always ridiculed
people who did not buy HP printers. At this point, I wouldn't recommend
purchase of a HP LJ III to anyone.

Harold


#: 86287 S4/LaserJet
    05-Dec-90  17:41:33
Sb: #86279-#LJ III Print Qual Survey
Fm: Ted Dickens (Sysop) 76701,272
To: Harold Fischman 71311,640 (X)

I'm disappointed that HP did not see fit to share the results of their testing.
If there isn't any problem with the printer -- then why are people reporting
problems?

My intent with the survey is to do the testing that I _assumed_ HP was doing.
The first test is going to be very simple:

Experiment #1: Print a self test page.   On the back of the page, write your
opinion of the print quality from 1 to 10.  Also record the brand of paper you
are using and your name and address.  Send it to me.

This is NOT the start of the survey -- just wanted to let you know in general
terms what is going to happen.

Taking HP at their word, those suffering from poor print quality either have
expectations that are too high -- or their problem is correctable.  So by the
end of the survey, we should know what it takes for each person to improve
their print quality.  If we can't develop such a "cook book" then we will have
some concrete data.



#: 86449 S4/LaserJet
    07-Dec-90  00:10:02
Sb: #86287-#LJ III Print Qual Survey
Fm: Stephen Chappell 76234,3305
To: Ted Dickens (Sysop) 76701,272 (X)

I'm also very willing to do what I can here - but, I think you should know that
I went through a very extensive and detailed procedure with my printer that HP
needed to determine the exact same "results,"  whatever they are.  It involved
printing out solid black pages, then fiddling, then more solid blacks, etc.
They never got back to me and would not return my calls.

This is very bad news, and something I've never run up against.   Doesn't HP
know that this can hurt its image very badly when it gets blown up in the
general public forum?  I intend to make sure that it does ...  but until then,
I'll comply with your "test" IF you keep the pressure on HP to share its own
results.



#: 86457 S4/LaserJet
    07-Dec-90  01:39:15
Sb: #86449-LJ III Print Qual Survey
Fm: Ted Dickens (Sysop) 76701,272
To: Stephen Chappell 76234,3305 (X)

I'm, shall we say, less than thrilled by the lack of response from HP in this
matter.  But I am willing to give them the benefit of the doubt -through
gritted teeth.

My intention is to put their statement to the test.  HP has made three
assertions.  #1) The III is no worse than the II.  #2) The III is completely
capable of producing sharp, solid blacks regardless of environmental
considerations.  #3) Print quality problems can be overcome using the
techniques described in OPTPRT.

So let's independently verify those assertions.

I have no leverage with HP Boise, no way of forcing them to share their test
results.  But I intend to make the results of my tests public.  If we can get
at least 100 printers in the test, the results should be quite revealing.  I
have access to a II, III, and IIID.  It's a start.




#: 86321 S4/LaserJet
    06-Dec-90  00:01:33
Sb: #86253-#LJ III Print Qual Survey
Fm: Jim Hart 76702,646
To: Ted Dickens (Sysop) 76701,272 (X)

Ted,

I have just sold my IIP and bought a III. I am pleased with the III except for
the quality of the blacks. I know that the IIP's blacks were better because of
the slower transport speed, and the III was acceptable at first, but what I am
now seeing out of the III is not what I would call "black"; mottled grey is
more accurate. The quality worsens with multiple copies, and apparently with
general use.

I would be more than willing to participate in your survey.

 -jim hart-



#: 86340 S4/LaserJet
    06-Dec-90  08:43:01
Sb: #86321-#LJ III Print Qual Survey
Fm: Ted Dickens (Sysop) 76701,272
To: Jim Hart 76702,646 (X)

Great, Jim.  Read msg #86309 for the first experiment.  You can hold off on
mailing it in; experiment #2 should be ready by the end of the day and you can
mail them together.


#: 86497 S4/LaserJet
    07-Dec-90  12:04:22
Sb: #86340-#LJ III Print Qual Survey
Fm: Jim Hart 76702,646
To: Ted Dickens (Sysop) 76701,272 (X)

Ted,

I am still looking for the second part of the survey. Did I miss it somehow?
Also, I need an address to send the samples.

It may be a moot point. I ran out of Xerox 4024 paper and switched to 4200. The
improvement was dramatic! The blacks on my III are alvost as good as on my old
IIP. I am going to get some more 4024 before running the tests and send you
both sets.

 -jim-


#: 86506 S4/LaserJet
    07-Dec-90  12:34:08
Sb: #86497-#LJ III Print Qual Survey
Fm: Ted Dickens (Sysop) 76701,272
To: Jim Hart 76702,646 (X)

That's great!

The experiments are described in msgs 86309 and 86443.  Address for the output
is in each message.


#: 86521 S4/LaserJet
    07-Dec-90  15:38:50
Sb: #86506-#LJ III Print Qual Survey
Fm: Clint Bradford 71160,2176
To: Ted Dickens (Sysop) 76701,272 (X)

Sorry to appear in the minority, but I am entirely satisfied with my HP
LaserJet III purchase.




#: 86524 S4/LaserJet
    07-Dec-90  16:16:45
Sb: #86521-LJ III Print Qual Survey
Fm: Alan Pesetsky 75675,1535
To: Clint Bradford 71160,2176

No problem.  We other folks just want a machine that was built by the-same-guys
or on the-same-production-line or whatever-it-was that made your machine ok!



#: 86533 S4/LaserJet
    07-Dec-90  16:40:02
Sb: #86521-LJ III Print Qual Survey
Fm: Ted Dickens (Sysop) 76701,272
To: Clint Bradford 71160,2176

I'm quite satisfied with our LJ III, too -- it produces markedly better blacks
than our LJ II.

I hope you will participate in the survey, Clint.  It is by comparing the good
results to the bad results that we can hopefully isolate the factors causing
the problems.  In other words -- what are you doing right that others are doing
wrong?



#: 86584 S4/LaserJet
    08-Dec-90  01:47:30
Sb: #86506-#LJ III Print Qual Survey
Fm: Alan Rodgers 72347,2465
To: Ted Dickens (Sysop) 76701,272 (X)

       You know, that may be exactly the problem here: I've had lousy output
from cheap generic paper, but the James River LaserPrinter stuff comes out
fine.

       But I don't use extensive heavy blacks. That may be part of the problem.


       And is that really the issue? If the II performs well under
less-than-optimal conditions, oughtn't the III to do the same?



#: 86587 S4/LaserJet
    08-Dec-90  05:13:34
Sb: #86584-LJ III Print Qual Survey
Fm: Ted Dickens (Sysop) 76701,272
To: Alan Rodgers 72347,2465 (X)

It is HP's contention that under identical circumstances (same toner, same
paper, same image) the LaserJet series II and LaserJet III will produce
equivalent results.

I hope to verify that claim with these tests.



#: 86518 S4/LaserJet
    07-Dec-90  14:46:03
Sb: #86253-LJ III Print Qual Survey
Fm: John Boyd 75076,2466
To: Ted Dickens (Sysop) 76701,272 (X)

Ted, thanks for taking the lead.  I will contribute.  I have a LJ II received
in May, 90, and a LJ III received in Aug 90.

John


#: 86549 S4/LaserJet
    07-Dec-90  19:15:12
Sb: #86253-#LJ III Print Qual Survey
Fm: Maurice Hoo 70671,3016
To: Ted Dickens (Sysop) 76701,272 (X)

Ted, Like a lot of people here, I am also subject to the dreaded fading black
problem on my LJ III. Count me in on any testing that is to be done. Where
should I send samples of my output? I followed the instructions found in
OPTPRT.TXT and there was no change in the output. The blacks have been very
poor since I got it, even now I only have just over 200 pages on it.  Let me
know if you need more info. Maurice Hoo [70671,3016]



#: 86559 S4/LaserJet
    07-Dec-90  20:26:11
Sb: #86549-LJ III Print Qual Survey
Fm: Ted Dickens (Sysop) 76701,272
To: Maurice Hoo 70671,3016 (X)

Please read msgs 86309 and 86403.  They describe what to print and where to
send it.


#: 86355 S4/LaserJet
    06-Dec-90  10:06:20
Sb: #Poor blacks on LJ III
Fm: Debbie Allen 73700,1225
To: All

I bought a Laserjet III a week ago. Warned about the poor blacks, I joined the
HP Forum to read about what was going on. Since I have purchased the printer,
there has been a lot being said about this problem, but while I was researching
the issue before my purchase,   there were only a few messages. I thought I'd
be lucky and took a chance. What arrogance on my part! I, too, have a problem.
Whether I use software or the self-test, blacks print out with horizontal white
lines. Is this the same problem that is currently being discussed? So far, I
have only printed 157 pages, but it appears that the blacks are getting
lighter, too, especially in the middle third of bar charts.

I called my dealer's tech support. He said he never heard of the problem. I
recounted what has been said here, so he called HP. He reported that HP claimed
that they had never heard of the problem,   either. He told me to clean the
inside of the printer, and rock the toner cartridge some more. I have not yet
done this; call it laziness,  but if I have the same problem as everybody else,
I have better things to do with my time.

Would appreciate knowing if my problem is the same as yours. Thanks.

Debbie


#: 86376 S4/LaserJet
    06-Dec-90  13:17:06
Sb: #86355-#Poor blacks on LJ III
Fm: Ted Dickens (Sysop) 76701,272
To: Debbie Allen 73700,1225 (X)

It sounds like you have a different problem.  The one most people have
described is that instead of getting nice solid, uniform blacks in large areas
-- the result is mottled.  The paper doesn't get even toner coverage and the
result is a gray block instead of black.

You should read OPTPRT.TXT in the New Uploads library; it has some concrete
recommendations for getting the best from your LaserJet III.


#: 86407 S4/LaserJet
    06-Dec-90  18:41:02
Sb: #86376-Poor blacks on LJ III
Fm: Debbie Allen 73700,1225
To: Ted Dickens (Sysop) 76701,272 (X)

Thanks, Ted. I'll download it now.

By the way, I cleaned most of the printer tonight. No change in output.

Debbie



#: 86498 S4/LaserJet
    07-Dec-90  12:04:50
Sb: #86355-Poor blacks on LJ III
Fm: Dan Gerawan 76535,1620
To: Debbie Allen 73700,1225 (X)

Your problem is the same as mine.  As for HP saying they never heard of the
problem, they lied.  They told me the same thing.  I believed them until I just
happened to browse this forum.

