TELECOM Digest     Tue, 28 Feb 95 15:06:00 CST    Volume 15 : Issue 123

Inside This Issue:                           Editor: Patrick A. Townson

    Summit Roundtable (Summit '94)
    Looking For Directory CD ROMs (Sven Echternach)
    800 Numbers: Media, and Real Estate (Judith Oppenheimer)
    Re: MCI Slams Again (John Higdon)
    Re: Saying Hello in Other Languages - Summary (TELECOM Digest 
Editor)

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----------------------------------------------------------------------

From: summit@ix.netcom.com (Summit '94)
Subject: Summit Roundtable
Date: 28 Feb 1995 18:45:57 GMT
Organization: Netcom


Enterprise Management Summit 95
123 Townsend Street  San Francisco, CA 94107
TEL: 415.512.0801  FAX: 415.512.1325
Email: emiinc@mcimail.com

The Enterprise Management Summit will conduct a roundtable panel
discussion titled Trends in Enterprise Management on March 29 from
8-11am at the Aladdin Hotel in Las Vegas. This Summit Roundtable is
sponsored by {Network World Magazine}. This is a free event and seating
is limited to 100, so register early.

The roundtable panelists will discuss changes that they envision
within the industry in 1995 and in the next five years. Topic areas
include network and systems management, and the management of
distributed applications and databases, as well as the future of such
management standards as SNMP, DMI, CORBA, DCE, IPng; managing emerging
technologies such as ATM, switched networks, videoconferencing,
artificial intelligence, network automation, messaging, etc. We will
also explore the future of enterprise management platforms. Chairing
the panel will be Rick Sturm of US WEST Technologies. Rick Sturm is
also President of the OpenView Forum, and is Conference Chair for the
Enterprise Management Summit. Other panelists include:

Jeff Case - SNMP Research  David Passmore  - Decisis
Asheem Chandna - Coronet Systems, Inc. Charlie Robbins  - Aberdeen Group
Bob Emerson - Hewlett-Packard  Chris Thomas - Intel Corporation
Joaquin Gonzalez - META Group  Beth Adams - Network Management Forum
Dave Mahler - Remedy Corporation Mark Fulgham - Boeing Computer Services
John McConnell - McConnell Consulting

Please fill out the registration form below and fax it to 415.512.1325, 
or return via E-mail. Please indicate any questions that you would
like the panel to answer either live or as part of the {Network World}
article which will appear in an April issue. We look forward to seeing
you in Las Vegas as we continue to scale the Enterprise Management
Summit.

Please provide the following information to register or to receive
information about our Summit 95, the annual enterprise management
conference to be held October 23-27 at the Dallas Infomart.


Name:  
Company: 
Street: 
Mail Stop:
City  
Phone:
Fax:
EMail:

Questions for Panel: 


------------------------------

From: sec@sec.de (Sven)
Subject: Looking for Directory CD ROMs
Date: Tue, 28 Feb 1995 19:37:21 CET


I'm looking for a CD ROM with US' residential phone numbers that would
also allow reverse lookups (e.g. finding a name acccording to a phone
number).

Does anyone have experience with any of the following, or maybe other,
CD ROMS?

PhoneDisc Reverse
PhoneDisc Power Finder
Haynes CrissCross Directory

If anyone has a cheap source for those CD ROM's, please let me know too.


Sven Echternach   sec@sec.de

------------------------------

From: Judith Oppenheimer <producer@pipeline.com>
Date: Tue, 28 Feb 1995 11:02:33 -0500
Subject: 800 Numbers: Media, and Real Estate  


Pat, it's clear, that by employment and occupation, the policy shapers
and decision makers regarding all telephone numbering plans focus on
the mechanical and engineering aspects of telecom.  Valid aspects, to
be sure.  But limited.

These people are employed by the real estate moguls of telecom -- the
carriers.  For whom this mechanical and engineering (operational)
focus preserves their territorial exclusivity.

So the ITU, INC. and other participants in these processes, are by
design quite removed from the multi-disciplinary, non-telecom market
realities of 800 numbers.

Two Market Realities:  Media, and Real Estate.

800 numbers have solid media characteristics.  They contain content
and attract targeted audiences.

800 COLLECT attracts collect callers.  800 FLOWERS attracts flower
buyers.  Etc.  This raises very interesting questions regarding
foreign ownership of U.S. media, and is just one of the issues that
should be studied regarding the proposed International Freephone
service.

Regarding 888, we are told there is an impending shortage of 800
numbers.

I've asked some my associates in both telecom and marketing to respond
to your most recent rebuttal in our thread.  This, from the president
of a reseller company, who discusses the real estate characteristics
of 800 numbers.  (I post for him as he's not online.)

"Why should 800 telephone numbers not be traded in the open market?
Portability opened the door.  It is time to complete the ownership
issue.  There will be ample supply of 800 numbers if current holders
can sell numbers.

All will be served by the simplicity of one toll-free platform.  All
will be served by the elegance of the free market deciding who is the
best user of an 800 telephone number."

(My note: Existing market forces bear this out.  Most high profile
branded numbers were acquired from the private sector, not assigned by
carriers.)

If anyone's interested, just email me for a copy of a news article
from 1994 where MCI brags about how it "acquired" 1 800 HARVEYS for
Harveys Casino when it picked up the account.  1 800 THE MOST was
acquired from the private sector.  So was 1 800 COMPARE.  Indeed, the
big three carriers are some of the most active buyers of numbers, both
for their own brand and media purposes, and as incentives for their
customers.

The problem is, as the original monopolistic real estate moguls, they
are adamently opposed to private sector activity in this very open
market that portability created.)

The reseller goes on, "The situation we face currently with 800
telephone numbers is comparable to the homesteading of territory.  In
the early days of America's development, land was given freely to
anyone who would care for it and develop it, whereafter, the land
became their property.

800 numbers are no different.  People develop 800 numbers by
advertising and placing services behind those numbers.  Property
rights naturally instill themselves within the 800 numbers.  As
history has proven, homesteading of resources such as land or a
telephone number, serves a valuable purpose.

We have reached the time where more territory does not need to be
freely distributed (ie, 888.)  Instead, the existing 800 number
ownership should be acknowledged."

So, now there's media and real estate.  

Clearly, the single-disciplinary operational standard approach cannot
possibly address the characteristics, nor the ramifications, of media
and real estate market necessities. 

As other elements (trademark, etc.) are sent to me, I'll be glad to
share them with the digest.


J. Oppenheimer, Producer@Pipeline.com   Interactive CallBrand(TM)

------------------------------

Organization: Green Hills and Cows
Date: Tue, 28 Feb 1995 07:57:42 -0800
From: john@bovine.ati.com (John Higdon)
Subject: Re: MCI Slams Again


Jeff Jelinek <jelin001@maroon.tc.umn.edu> writes:

> I seriously doubt that MCI intends to change an individual PIC for the
> sole purpose of picking up some LD revenue for a month or so.  Big
> deal.

If you multiply that "month of revenue" by many thousands of times, it
begins to add up in a big hurry. Oddly enough, some of those "slamees"
stay with their slam-imposed carrier.

> Why would they risk the repercussions of an unauthorized PIC change?

Because there are none. There are no fines or other liabilities. And
the carrier is entitled to the money for the calls you made. The worst
that happens is that the customer is switched back to some other
carrier.  Remember, there are two sides to legislation: statute and
enforcement. In the telecommunications industry, there is painfully
little of the latter.

> Of the hundreds of thousands of PIC changes that take place each 
month, 
> some of the customer service people will make a mistake.

Uh huh. And considering that a slam to MCI is a keystroke away, that
"mistake" is very frequently made. This is not rocket science; there
is no reason, other than intent, for any customer's PIC to be changed.

> I have not heard of this type of intentional action for many years.

While I am not in the long distance business, I am personally
acquainted with people who do run a long distance company. Slamming is
a way of life.  It is a standard exercise in the course of doing
business. I advise everyone to make sure that LEC accounts are
protected against carrier-instigated PIC changes. A side benefit of
doing this is that you stop all of the telephone solicitation from
long distance companies.

Part of the mechanism of the hard-sell is to "switch" you on the spot.
Notice you are never given an opportunity to think about it, nor are
you given any hard information upon which to make an educated decision. 
If your account is locked against carrier tampering, the solicitor
moves right along to the next victim; you don't even get a call.

I had one line that constantly rang in the evening with MCI and others
hawking "the big savings". No other lines in the house, and I have
many, got those calls. Associates suggested that I confirm the phone's
PIC-change status. Sure enough, it was the only one in the house that
for some reason had not been protected against unauthorized PIC 
selection. 
With that situation corrected, the junk calls from telemarketers have
come to a halt.


John Higdon  |    P.O. Box 7648   |   +1 408 264 4115     |       FAX:
john@ati.com | San Jose, CA 95150 |   +1 500 FOR-A-MOO    | +1 408 264 
4407

------------------------------

From: telecom@eecs.nwu.edu (TELECOM Digest Editor)
Subject: Re: Saying Hello in Other Languages - Summary
Date: Tue, 28 Feb 1995 14:50:00 CST


We had several good responses to the 'Saying Hello in Other Languages
article the other day, including a lengthy response from Asia_Link, a
Fido news group which had originally appeared in the {Los Angeles 
Times}.

We'll start with that peice, then go on to some of the responses sent
by individual readers, quite a few of whom wrote from the .nl domain.

    From: lester.hiraki@canrem.com (Lester Hiraki)
    Organization: CRS Online  (Toronto, Ontario)

In response to a request in Volume 15, Issue 118, Message 3 of 19, I
am submitting the following article.  The content of the article might
contain some of the answers to the enquiries.

> My uncle is 85 years old, and wants desperately to see a list of how
> people in other countries answer the phone.

The following swiped from Fido's Asian_Link and reposted here for
general interest about general telephone usage and customs worldwide:

               World Telephone Cultures

{Los Angeles Times}  (Jul 26)

        CULTURE: Arabs greet each other with profuse politeness. The
French want to know who's calling. Italians have love affairs with the
machine.

           Alexander Graham Bell spoke through a wire to his colleague
Thomas Watson in 1876. "Come here," he said, the first command uttered
on a telephone. Oh, what Mr. Bell wrought.

           Around the world, different cultures have developed
characteristic phone manners since Bell's day. No people open a call
with more effusive hospitality than the Arabs. Whatever the subject of
the conversation, it begins with what seems like five minutes of
generally meaningless but absolutely essential greetings.

    A ringing phone is answered: "May your morning be good."
    "May your morning be full of light," the caller responds.
    "Praise God, your voice is welcome."
    "Welcome, welcome."
    "How are you?"
    "Praise God."
    "Praise God."
    "What news? Are you well? Your family well?"
    "Praise God. How are you?"
    "All is well. All is well. Welcome. Welcome."

           Only then might the reason for the call be mentioned. And the
goodbys will take almost as long and are again excruciatingly polite.

           Compared to the Arab world, responses elsewhere are the
soul of brevity: Britons and Americans generally say "Hello," although
the latter sometimes simply say "Yes," and if they're in business or
the military they may just answer with their surnames: "Smith."

           The French answer their phones with the familiar "Allo,"
and they often add their name and the phrase "Qui est a l"appareil?"
that is, "Who is on the phone?" In a number of countries, calls are
answered with a touch of suspicion or curiosity, a reluctance to talk
until it's clear who the caller is.

           Italians answer "Pronto," or "Ready," and then it's the
caller who demands "Chi parla?"--"Who's speaking?" -- assuming the right
to know the identity of the person at the other end.

           Germans tend to answer the phone by barking their last names:
"Schmidt" or "Mueller," even the women -- and even if they have titles,
like Herr Doktor, which in other circumstances hey would insist upon.

           In Copenhagen, Danes will answer with both first and last
names, even women: "Karen Andersen."

           In Spain, the response to a ringing telephone is: "Diga," or
"Speak."

           "Diga" is also a common response in Mexico, but Mexicans
usually answer "Bueno," meaning "Good" or "Well." Like the Italians, the
Mexicans will demand: "Where am I calling?" And if they have the wrong
number, they'll indignantly hang up, sometimes with a curse, as if it
were the respondent's fault.

           Because of a cultural tendency to speak cautiously with
strangers, callers must clearly identify themselves and state their
purpose. Even then, the respondent may become vague and evasive.



           "Is this the Mexico State Justice Department?" a caller
might ask. "I wouldn't know what to tell you," is the answer.

           Business people and government officials commonly refuse to
speak to strangers on the phone even if it concerns simple inquiries
like "Where can I buy one of your vacuum cleaners?" The train system
won't divulge ticket fares or schedules on the phone; you must go to the
station and ask in person.

           In Brazil, after slowly and patiently dialing a number, if
you are lucky enough to get an answer, the respondent will say: "Who's
talking?" not to be rude but to make sure the right number has been
reached.

           Goodbys are elaborate, as if in person: "A hug" is a frequent
sign-off, even to end formal business calls. "A kiss" is more casual,
with someone you know personally. And the response in both cases is
"Outro," "Another."

           Like American teen-agers, many cultures have love affairs
with the phone, none more than the Italians. They talk endlessly with
relatives, friends and schoolmates. The telephone call has replaced
formal letters of invitation, congratulations and condolences. As
almost everywhere else, the cellular phone, called a telefonino in
Italy, has become a popular status symbol, used widely and indiscrimin-
ately.  Telefonini have recently been barred from parliamentary 
sessions, 
for instance.

           In Germany the telephone is hardly ubiquitous. You can get
an unlisted number at no extra charge, and information operators will
not indicate the fact to callers -- in effect denying your existence.
One wrinkle that arrived under Germany's liberal immigration policy:
the installation of illegal phone booths where foreigners can call
home without paying long-distance tariffs. Officials of cellular-phone
networks have countered the trend by blocking all calls going to
Pakistan, Togo, Gambia and Vietnam.

           In Russia, like most things, phone use is affected by the
growing gap between rich and poor, new and old, foreign and Russian. So
mobile phones are big hits among the rich, but most Russians have no
phones at all. Thus ads for apartment rentals specify "telephone" with
the same pride as "garbage chute" or "closet."

           For those with phones, the answer to a ring is the French
"Allo," which can be pronounced to reflect wide degrees of happiness or
annoyance. Also popular are the curt "Da," or "Yes," and "Slushayu vas,"
or "I am listening to you."

           Because of the history of KGB taps, Russians are still
careful of being overheard, often using the phrase, "It's not telephone
conversation," to warn a caller to be discreet.

           Often in Moscow an alien conversation will break into yours,
and sometimes, according to Muscovites, you can't help listening. These
aural glimpses show a Russian life that is never the relaxed, gossipy
"reach out and touch someone" conversations so typical in America.
Instead they have some urgent goal -- such as arranging a meeting or a
deal.

           "The reason for this urgency is the poor quality," says a
Moscow resident. "Pay phones are unreliable and the caller wants to get
his message across before the connection breaks down."

           In closed Arab societies, the telephone is a means of contact
for those forbidden to see each other in person. A woman will call
random numbers asking for "Mohammed," and when she finds a voice she
likes, will strike up a conversation.

           In India, you wait up to seven years for a phone -- so when
the connection is finally made it often prompts a neighborhood party.
The euphoria ends about a month later when the first bill arrives and
the subscribers realize how much it costs. In the Indian middle-class
home, the telephone occupies the place of honor, often atop its
special table, and is usually kept locked to prevent neighbors from
making calls. But in the countryside where 70% of Indians live, phones
are still a rarity: In some cases there is not a single phone in a
village.

           In Southeast Asia, almost everyone uses a version of
"Hello" to answer the phone. Hong Kong Chinese say, "Wei." In
countries like Thailand, Vietnam and Indonesia, with a shortage of
phone lines and a two-year waiting list, cellular phones are prized,
but expensive -- running $500 to $1,000 in Singapore and twice that
elsewhere.

           Bangkok's most popular radio program is a call-in show with
phoners talking while stuck in the city's infamous traffic. Many posh
restaurants have signs saying, "No Handphones," because people are fed
up with the guy at the next table shouting into a phone. Some cinemas
show trailers indicating that it is rude to talk on the phone during
the movie.

           In Japan, the person answering will customarily say, "Moshi
moshi," the equivalent of "Hello," or perhaps "Hai," that is, "Yes." If
he or she has the right connection, the caller may say something like
"Osewa ni natte imasu," or "I am indebted to you for your kindness."
Sometimes people bow over a phone, although the other party cannot see
the bow. Many older Japanese, who never saw phones until the era of the
1964 Tokyo Olympics, continue to use ceremonial phrases and bows over
the telephone -- as if it weren't there.

           The standard goodby is "Ja, mata" -- "See you later" --
with the word "Sayonara" reserved only for occasions of a long or
final parting.

           In many Third World countries it definitely helps to know an
operator. The Indian writer Khushwant Singh remembers trying to place a
call from New Delhi to Lahore in neighboring Pakistan -- when services
were notoriously bad.

           After hours of trying, Singh was contacted by the 
international 
operator who suggested that she had relatives in Pakistan who had wanted 
to 
visit India but needed visas. Being a member of Parliament, she said, he 
might come up with the necessary stamps.

           Singh accepted the deal and within three minutes his 
connection 
was through.

                             ----------------

From: 4sam3@qlink.queensu.ca (Scott Montague)

En francais, nous disons "Allo?" when answering the phone.


Scott

From: Kimmo Ketolainen <kimketo@utu.fi>

Most Finns answer to the phone with their name. Firstname, surname or
full name.

Some few people say "haloo" but I haven't heard that much. Some
people, mostly older people, answer by saying the phone number.


Kimmo.
                         ---------------

From: Alex@Worldaccess.NL (Alex)

In Holland we pick up with either "Hallo" (means hello in Dutch). Or
more common is to pick up with "Met <firstname, lastname>", which
basicly means With <firstname, lastname>

For your intrest, in Zimbabwe they tend to pick up most of the times 
with
their number, like ... "602809 Hello?"


Greetings,
Alex   Alex@Worldaccess.NL, Apeldoorn, The Netherlands

                          ----------------

From: jean@xs4all.nl (Jean B Sarrazin)

There is saying "Hello" and there's answering the phone. In many
languages, this does not necessarily coincide ... here are a few for
the languages I know:

Language                Hello                   Answer phone
French                  Bonjour                         Allo
Spanish                 Hola                            Digame
German                Guten Tag         (Your last name) + Guten Tag
(optional)
Dutch                      Dag                  Met (first and/or last 
name), 
                                         Goede (morgen-morning, middag, 
PM  
                                                  or avond, evening)


Jean B. Sarrazin  Ekkosys Communications BV
Sarphatipark 24-1  1072 PB Amsterdam, The Netherlands
Telephone : +31-20-676-7304   Fax  : +31-20-676-9907
Compuserve : 72077,1366   Internet : jean@xs4all.nl

                         -------------------

From: A.Meerwijk@research.ptt.nl (Arthur Meerwijk)

Here in The netherlands we answer the phone with our name, so it would
be something like:

Good morning, this is Arthur. 

Although, literally tanslated I say: "Good morning, with arthur" where
"with" indicates the other end is "connected _with_ arthur"

But it all depends on the level of politeness you include. In any case,
one alwyas says one's name when picking up a phone. The most common one
being:

"With Arthur Meerwijk"

Cheers, 

arthur

                           ----------------

From: koos@kzdoos.xs4all.nl (Koos van den Hout)

Of course there's the way American persons answer the phone :

"Hello."

(Sorry, couldn't resist. This may seem perfectly normal to an American 
but
for someone who's used to other greetings it can be confusing.)

In the Netherlands it's normal to greet with your own name. I say

"Met Koos van den Hout"

which does translate roughly to "This is Koos van den Hout"

Companies mostly answer with a company name in the Netherlands:

"Hogeschool Utrecht"

                         ------------------

From: marya@oitunix.oit.umass.edu (Jeffrey William McKeough)

Here's a few off the top of my head:

Japan: moshi moshi
Spain: digame
Mexico: bueno
Israel: shalom

                        --------------------

From: Giray Pultar <giray@genietravel.com>

In Turkey/in Turkish, we typically answer the phone by saying 'alo'.
The pronounciation is more like allo, but is spelled "alo".  I believe
it comes from French.

Giray

                         --------------------

From: ph18@crux2.cit.cornell.edu (Paul Houle)

       In Japan,  people answer the phone "Moshi Moshi".

                         --------------------

From: bud@kentrox.com (Bud Couch)

Can't vouch for the spelling, but the Japanese answer with
"mushi-mushi", and in Korean, it's "yobosayoh". Know this because
thirty years ago, I used to have to troubleshoot a US Army- US Air
Force - Korean Air Defense - Japan Self-Defense Force comm net, and
listen to them yell this into the phone, as if they could get loud
enough to hear it from Pyongtaek to Honshu.


Bud Couch - ADC Kentrox           |When correctly viewed, everything is 
lewd.|
bud@kentrox.com (192.228.59.2)    |                          -Tom Lehrer     
|

                         ----------------------

From: Dan Cromer <19016007@SBACVM.SBAC.EDU>
Organization: School Board of Alachua County, Gainesville, Florida


Pat,

     How do we answer the phone in the USA?  It depends on who
answers!  You may hear Hello, or Yeah, or "Cromer residence, Dan
speaking" (how I was brought up to answer, in a simpler time when
front doors were hardly ever locked).

     In Japan they commonly say "moshi moshi" which can sound like
"mush mush", with the words repeated rapidly.  I've heard Spanish 
speakers
use ola, pronounce Oh lah, with the accent on the Oh.


Daniel H. Cromer, Jr.  Director, Information Resources
School Board of Alachua County, Gainesville, Florida
19016007@sbacvm.sbac.edu
904-955-7509     FAX 904-955-6700

                        ----------------------

From: "Van R. Hutchinson" <0005493896@mcimail.com>


In Peru, my family members answer, "halo"  pronounced, AL'-oh.
More formal greetings include "Buenos dias" and "Buenas tardes"
In Mexico, I've heard "Bueno".                                

                         ----------------------
 
From: robhall@hk.super.net


In Chinese (at least Cantonese and Mandarin dialects), telephones are
answered "Wei?", which roughly translates to 'Yes?'
 
In Japanese, the telephone is answered "Mushi Mushi".

I'll be interested to see the results of your compilation!


Rob Hall     Hong Kong

                        --------------------------

From: rishab@dxm.ernet.in (Rishab Aiyer Ghosh)


In India almost everyone says Hello on the phone, even if they're in a
village in Rajasthan and proceed to converse in Marwari. Accents and
pronunciation varies.

Rishab Aiyer Ghosh     rishab@dxm.ernet.in    
rishab@arbornet.org    Voice/Fax/Data +91 11 6853410  
Voicemail +91 11 3760335   H 34C Saket, New Delhi 110017, INDIA  


[TELECOM Digest Editor's Note: Thanks to all who participated by sending
in responses.  PAT]

------------------------------

End of TELECOM Digest V15 #123
******************************

             

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Subject: TELECOM Digest V15 #123


TELECOM Digest     Tue, 28 Feb 95 15:06:00 CST    Volume 15 : Issue 123

Inside This Issue:                           Editor: Patrick A. Townson

    Summit Roundtable (Summit '94)
    Looking For Directory CD ROMs (Sven Echternach)
    800 Numbers: Media, and Real Estate (Judith Oppenheimer)
    Re: MCI Slams Again (John Higdon)
    Re: Saying Hello in Other Languages - Summary (TELECOM Digest 
Editor)

TELECOM Digest is an electronic journal devoted mostly but not
exclusively to telecommunications topics. It is circulated anywhere
there is email, in addition to various telecom forums on a variety of
public service systems and networks including Compuserve and America
On Line. It is also gatewayed to Usenet where it appears as the 
moderated
newsgroup 'comp.dcom.telecom'. 

Subscriptions are available to qualified organizations and individual
readers. Write and tell us how you qualify:

                 * telecom-request@eecs.nwu.edu *

The Digest is edited, published and compilation-copyrighted by Patrick
Townson of Skokie, Illinois USA. You can reach us by postal mail, fax 
or phone at:
                    9457-D Niles Center Road
                     Skokie, IL USA   60076
                       Phone: 500-677-1616
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From: summit@ix.netcom.com (Summit '94)
Subject: Summit Roundtable
Date: 28 Feb 1995 18:45:57 GMT
Organization: Netcom


Enterprise Management Summit 95
123 Townsend Street  San Francisco, CA 94107
TEL: 415.512.0801  FAX: 415.512.1325
Email: emiinc@mcimail.com

The Enterprise Management Summit will conduct a roundtable panel
discussion titled Trends in Enterprise Management on March 29 from
8-11am at the Aladdin Hotel in Las Vegas. This Summit Roundtable is
sponsored by {Network World Magazine}. This is a free event and seating
is limited to 100, so register early.

The roundtable panelists will discuss changes that they envision
within the industry in 1995 and in the next five years. Topic areas
include network and systems management, and the management of
distributed applications and databases, as well as the future of such
management standards as SNMP, DMI, CORBA, DCE, IPng; managing emerging
technologies such as ATM, switched networks, videoconferencing,
artificial intelligence, network automation, messaging, etc. We will
also explore the future of enterprise management platforms. Chairing
the panel will be Rick Sturm of US WEST Technologies. Rick Sturm is
also President of the OpenView Forum, and is Conference Chair for the
Enterprise Management Summit. Other panelists include:

Jeff Case - SNMP Research  David Passmore  - Decisis
Asheem Chandna - Coronet Systems, Inc. Charlie Robbins  - Aberdeen Group
Bob Emerson - Hewlett-Packard  Chris Thomas - Intel Corporation
Joaquin Gonzalez - META Group  Beth Adams - Network Management Forum
Dave Mahler - Remedy Corporation Mark Fulgham - Boeing Computer Services
John McConnell - McConnell Consulting

Please fill out the registration form below and fax it to 415.512.1325, 
or return via E-mail. Please indicate any questions that you would
like the panel to answer either live or as part of the {Network World}
article which will appear in an April issue. We look forward to seeing
you in Las Vegas as we continue to scale the Enterprise Management
Summit.

Please provide the following information to register or to receive
information about our Summit 95, the annual enterprise management
conference to be held October 23-27 at the Dallas Infomart.


Name:  
Company: 
Street: 
Mail Stop:
City  
Phone:
Fax:
EMail:

Questions for Panel: 


------------------------------

From: sec@sec.de (Sven)
Subject: Looking for Directory CD ROMs
Date: Tue, 28 Feb 1995 19:37:21 CET


I'm looking for a CD ROM with US' residential phone numbers that would
also allow reverse lookups (e.g. finding a name acccording to a phone
number).

Does anyone have experience with any of the following, or maybe other,
CD ROMS?

PhoneDisc Reverse
PhoneDisc Power Finder
Haynes CrissCross Directory

If anyone has a cheap source for those CD ROM's, please let me know too.


Sven Echternach   sec@sec.de

------------------------------

From: Judith Oppenheimer <producer@pipeline.com>
Date: Tue, 28 Feb 1995 11:02:33 -0500
Subject: 800 Numbers: Media, and Real Estate  


Pat, it's clear, that by employment and occupation, the policy shapers
and decision makers regarding all telephone numbering plans focus on
the mechanical and engineering aspects of telecom.  Valid aspects, to
be sure.  But limited.

These people are employed by the real estate moguls of telecom -- the
carriers.  For whom this mechanical and engineering (operational)
focus preserves their territorial exclusivity.

So the ITU, INC. and other participants in these processes, are by
design quite removed from the multi-disciplinary, non-telecom market
realities of 800 numbers.

Two Market Realities:  Media, and Real Estate.

800 numbers have solid media characteristics.  They contain content
and attract targeted audiences.

800 COLLECT attracts collect callers.  800 FLOWERS attracts flower
buyers.  Etc.  This raises very interesting questions regarding
foreign ownership of U.S. media, and is just one of the issues that
should be studied regarding the proposed International Freephone
service.

Regarding 888, we are told there is an impending shortage of 800
numbers.

I've asked some my associates in both telecom and marketing to respond
to your most recent rebuttal in our thread.  This, from the president
of a reseller company, who discusses the real estate characteristics
of 800 numbers.  (I post for him as he's not online.)

"Why should 800 telephone numbers not be traded in the open market?
Portability opened the door.  It is time to complete the ownership
issue.  There will be ample supply of 800 numbers if current holders
can sell numbers.

All will be served by the simplicity of one toll-free platform.  All
will be served by the elegance of the free market deciding who is the
best user of an 800 telephone number."

(My note: Existing market forces bear this out.  Most high profile
branded numbers were acquired from the private sector, not assigned by
carriers.)

If anyone's interested, just email me for a copy of a news article
from 1994 where MCI brags about how it "acquired" 1 800 HARVEYS for
Harveys Casino when it picked up the account.  1 800 THE MOST was
acquired from the private sector.  So was 1 800 COMPARE.  Indeed, the
big three carriers are some of the most active buyers of numbers, both
for their own brand and media purposes, and as incentives for their
customers.

The problem is, as the original monopolistic real estate moguls, they
are adamently opposed to private sector activity in this very open
market that portability created.)

The reseller goes on, "The situation we face currently with 800
telephone numbers is comparable to the homesteading of territory.  In
the early days of America's development, land was given freely to
anyone who would care for it and develop it, whereafter, the land
became their property.

800 numbers are no different.  People develop 800 numbers by
advertising and placing services behind those numbers.  Property
rights naturally instill themselves within the 800 numbers.  As
history has proven, homesteading of resources such as land or a
telephone number, serves a valuable purpose.

We have reached the time where more territory does not need to be
freely distributed (ie, 888.)  Instead, the existing 800 number
ownership should be acknowledged."

So, now there's media and real estate.  

Clearly, the single-disciplinary operational standard approach cannot
possibly address the characteristics, nor the ramifications, of media
and real estate market necessities. 

As other elements (trademark, etc.) are sent to me, I'll be glad to
share them with the digest.


J. Oppenheimer, Producer@Pipeline.com   Interactive CallBrand(TM)

------------------------------

Organization: Green Hills and Cows
Date: Tue, 28 Feb 1995 07:57:42 -0800
From: john@bovine.ati.com (John Higdon)
Subject: Re: MCI Slams Again


Jeff Jelinek <jelin001@maroon.tc.umn.edu> writes:

> I seriously doubt that MCI intends to change an individual PIC for the
> sole purpose of picking up some LD revenue for a month or so.  Big
> deal.

If you multiply that "month of revenue" by many thousands of times, it
begins to add up in a big hurry. Oddly enough, some of those "slamees"
stay with their slam-imposed carrier.

> Why would they risk the repercussions of an unauthorized PIC change?

Because there are none. There are no fines or other liabilities. And
the carrier is entitled to the money for the calls you made. The worst
that happens is that the customer is switched back to some other
carrier.  Remember, there are two sides to legislation: statute and
enforcement. In the telecommunications industry, there is painfully
little of the latter.

> Of the hundreds of thousands of PIC changes that take place each 
month, 
> some of the customer service people will make a mistake.

Uh huh. And considering that a slam to MCI is a keystroke away, that
"mistake" is very frequently made. This is not rocket science; there
is no reason, other than intent, for any customer's PIC to be changed.

> I have not heard of this type of intentional action for many years.

While I am not in the long distance business, I am personally
acquainted with people who do run a long distance company. Slamming is
a way of life.  It is a standard exercise in the course of doing
business. I advise everyone to make sure that LEC accounts are
protected against carrier-instigated PIC changes. A side benefit of
doing this is that you stop all of the telephone solicitation from
long distance companies.

Part of the mechanism of the hard-sell is to "switch" you on the spot.
Notice you are never given an opportunity to think about it, nor are
you given any hard information upon which to make an educated decision. 
If your account is locked against carrier tampering, the solicitor
moves right along to the next victim; you don't even get a call.

I had one line that constantly rang in the evening with MCI and others
hawking "the big savings". No other lines in the house, and I have
many, got those calls. Associates suggested that I confirm the phone's
PIC-change status. Sure enough, it was the only one in the house that
for some reason had not been protected against unauthorized PIC 
selection. 
With that situation corrected, the junk calls from telemarketers have
come to a halt.


John Higdon  |    P.O. Box 7648   |   +1 408 264 4115     |       FAX:
john@ati.com | San Jose, CA 95150 |   +1 500 FOR-A-MOO    | +1 408 264 
4407

------------------------------

From: telecom@eecs.nwu.edu (TELECOM Digest Editor)
Subject: Re: Saying Hello in Other Languages - Summary
Date: Tue, 28 Feb 1995 14:50:00 CST


We had several good responses to the 'Saying Hello in Other Languages
article the other day, including a lengthy response from Asia_Link, a
Fido news group which had originally appeared in the {Los Angeles 
Times}.

We'll start with that peice, then go on to some of the responses sent
by individual readers, quite a few of whom wrote from the .nl domain.

    From: lester.hiraki@canrem.com (Lester Hiraki)
    Organization: CRS Online  (Toronto, Ontario)

In response to a request in Volume 15, Issue 118, Message 3 of 19, I
am submitting the following article.  The content of the article might
contain some of the answers to the enquiries.

> My uncle is 85 years old, and wants desperately to see a list of how
> people in other countries answer the phone.

The following swiped from Fido's Asian_Link and reposted here for
general interest about general telephone usage and customs worldwide:

               World Telephone Cultures

{Los Angeles Times}  (Jul 26)

        CULTURE: Arabs greet each other with profuse politeness. The
French want to know who's calling. Italians have love affairs with the
machine.

           Alexander Graham Bell spoke through a wire to his colleague
Thomas Watson in 1876. "Come here," he said, the first command uttered
on a telephone. Oh, what Mr. Bell wrought.

           Around the world, different cultures have developed
characteristic phone manners since Bell's day. No people open a call
with more effusive hospitality than the Arabs. Whatever the subject of
the conversation, it begins with what seems like five minutes of
generally meaningless but absolutely essential greetings.

    A ringing phone is answered: "May your morning be good."
    "May your morning be full of light," the caller responds.
    "Praise God, your voice is welcome."
    "Welcome, welcome."
    "How are you?"
    "Praise God."
    "Praise God."
    "What news? Are you well? Your family well?"
    "Praise God. How are you?"
    "All is well. All is well. Welcome. Welcome."

           Only then might the reason for the call be mentioned. And the
goodbys will take almost as long and are again excruciatingly polite.

           Compared to the Arab world, responses elsewhere are the
soul of brevity: Britons and Americans generally say "Hello," although
the latter sometimes simply say "Yes," and if they're in business or
the military they may just answer with their surnames: "Smith."

           The French answer their phones with the familiar "Allo,"
and they often add their name and the phrase "Qui est a l"appareil?"
that is, "Who is on the phone?" In a number of countries, calls are
answered with a touch of suspicion or curiosity, a reluctance to talk
until it's clear who the caller is.

           Italians answer "Pronto," or "Ready," and then it's the
caller who demands "Chi parla?"--"Who's speaking?" -- assuming the right
to know the identity of the person at the other end.

           Germans tend to answer the phone by barking their last names:
"Schmidt" or "Mueller," even the women -- and even if they have titles,
like Herr Doktor, which in other circumstances hey would insist upon.

           In Copenhagen, Danes will answer with both first and last
names, even women: "Karen Andersen."

           In Spain, the response to a ringing telephone is: "Diga," or
"Speak."

           "Diga" is also a common response in Mexico, but Mexicans
usually answer "Bueno," meaning "Good" or "Well." Like the Italians, the
Mexicans will demand: "Where am I calling?" And if they have the wrong
number, they'll indignantly hang up, sometimes with a curse, as if it
were the respondent's fault.

           Because of a cultural tendency to speak cautiously with
strangers, callers must clearly identify themselves and state their
purpose. Even then, the respondent may become vague and evasive.



           "Is this the Mexico State Justice Department?" a caller
might ask. "I wouldn't know what to tell you," is the answer.

           Business people and government officials commonly refuse to
speak to strangers on the phone even if it concerns simple inquiries
like "Where can I buy one of your vacuum cleaners?" The train system
won't divulge ticket fares or schedules on the phone; you must go to the
station and ask in person.

           In Brazil, after slowly and patiently dialing a number, if
you are lucky enough to get an answer, the respondent will say: "Who's
talking?" not to be rude but to make sure the right number has been
reached.

           Goodbys are elaborate, as if in person: "A hug" is a frequent
sign-off, even to end formal business calls. "A kiss" is more casual,
with someone you know personally. And the response in both cases is
"Outro," "Another."

           Like American teen-agers, many cultures have love affairs
with the phone, none more than the Italians. They talk endlessly with
relatives, friends and schoolmates. The telephone call has replaced
formal letters of invitation, congratulations and condolences. As
almost everywhere else, the cellular phone, called a telefonino in
Italy, has become a popular status symbol, used widely and indiscrimin-
ately.  Telefonini have recently been barred from parliamentary 
sessions, 
for instance.

           In Germany the telephone is hardly ubiquitous. You can get
an unlisted number at no extra charge, and information operators will
not indicate the fact to callers -- in effect denying your existence.
One wrinkle that arrived under Germany's liberal immigration policy:
the installation of illegal phone booths where foreigners can call
home without paying long-distance tariffs. Officials of cellular-phone
networks have countered the trend by blocking all calls going to
Pakistan, Togo, Gambia and Vietnam.

           In Russia, like most things, phone use is affected by the
growing gap between rich and poor, new and old, foreign and Russian. So
mobile phones are big hits among the rich, but most Russians have no
phones at all. Thus ads for apartment rentals specify "telephone" with
the same pride as "garbage chute" or "closet."

           For those with phones, the answer to a ring is the French
"Allo," which can be pronounced to reflect wide degrees of happiness or
annoyance. Also popular are the curt "Da," or "Yes," and "Slushayu vas,"
or "I am listening to you."

           Because of the history of KGB taps, Russians are still
careful of being overheard, often using the phrase, "It's not telephone
conversation," to warn a caller to be discreet.

           Often in Moscow an alien conversation will break into yours,
and sometimes, according to Muscovites, you can't help listening. These
aural glimpses show a Russian life that is never the relaxed, gossipy
"reach out and touch someone" conversations so typical in America.
Instead they have some urgent goal -- such as arranging a meeting or a
deal.

           "The reason for this urgency is the poor quality," says a
Moscow resident. "Pay phones are unreliable and the caller wants to get
his message across before the connection breaks down."

           In closed Arab societies, the telephone is a means of contact
for those forbidden to see each other in person. A woman will call
random numbers asking for "Mohammed," and when she finds a voice she
likes, will strike up a conversation.

           In India, you wait up to seven years for a phone -- so when
the connection is finally made it often prompts a neighborhood party.
The euphoria ends about a month later when the first bill arrives and
the subscribers realize how much it costs. In the Indian middle-class
home, the telephone occupies the place of honor, often atop its
special table, and is usually kept locked to prevent neighbors from
making calls. But in the countryside where 70% of Indians live, phones
are still a rarity: In some cases there is not a single phone in a
village.

           In Southeast Asia, almost everyone uses a version of
"Hello" to answer the phone. Hong Kong Chinese say, "Wei." In
countries like Thailand, Vietnam and Indonesia, with a shortage of
phone lines and a two-year waiting list, cellular phones are prized,
but expensive -- running $500 to $1,000 in Singapore and twice that
elsewhere.

           Bangkok's most popular radio program is a call-in show with
phoners talking while stuck in the city's infamous traffic. Many posh
restaurants have signs saying, "No Handphones," because people are fed
up with the guy at the next table shouting into a phone. Some cinemas
show trailers indicating that it is rude to talk on the phone during
the movie.

           In Japan, the person answering will customarily say, "Moshi
moshi," the equivalent of "Hello," or perhaps "Hai," that is, "Yes." If
he or she has the right connection, the caller may say something like
"Osewa ni natte imasu," or "I am indebted to you for your kindness."
Sometimes people bow over a phone, although the other party cannot see
the bow. Many older Japanese, who never saw phones until the era of the
1964 Tokyo Olympics, continue to use ceremonial phrases and bows over
the telephone -- as if it weren't there.

           The standard goodby is "Ja, mata" -- "See you later" --
with the word "Sayonara" reserved only for occasions of a long or
final parting.

           In many Third World countries it definitely helps to know an
operator. The Indian writer Khushwant Singh remembers trying to place a
call from New Delhi to Lahore in neighboring Pakistan -- when services
were notoriously bad.

           After hours of trying, Singh was contacted by the 
international 
operator who suggested that she had relatives in Pakistan who had wanted 
to 
visit India but needed visas. Being a member of Parliament, she said, he 
might come up with the necessary stamps.

           Singh accepted the deal and within three minutes his 
connection 
was through.

                             ----------------

From: 4sam3@qlink.queensu.ca (Scott Montague)

En francais, nous disons "Allo?" when answering the phone.


Scott

From: Kimmo Ketolainen <kimketo@utu.fi>

Most Finns answer to the phone with their name. Firstname, surname or
full name.

Some few people say "haloo" but I haven't heard that much. Some
people, mostly older people, answer by saying the phone number.


Kimmo.
                         ---------------

From: Alex@Worldaccess.NL (Alex)

In Holland we pick up with either "Hallo" (means hello in Dutch). Or
more common is to pick up with "Met <firstname, lastname>", which
basicly means With <firstname, lastname>

For your intrest, in Zimbabwe they tend to pick up most of the times 
with
their number, like ... "602809 Hello?"


Greetings,
Alex   Alex@Worldaccess.NL, Apeldoorn, The Netherlands

                          ----------------

From: jean@xs4all.nl (Jean B Sarrazin)

There is saying "Hello" and there's answering the phone. In many
languages, this does not necessarily coincide ... here are a few for
the languages I know:

Language                Hello                   Answer phone
French                  Bonjour                         Allo
Spanish                 Hola                            Digame
German                Guten Tag         (Your last name) + Guten Tag
(optional)
Dutch                      Dag                  Met (first and/or last 
name), 
                                         Goede (morgen-morning, middag, 
PM  
                                                  or avond, evening)


Jean B. Sarrazin  Ekkosys Communications BV
Sarphatipark 24-1  1072 PB Amsterdam, The Netherlands
Telephone : +31-20-676-7304   Fax  : +31-20-676-9907
Compuserve : 72077,1366   Internet : jean@xs4all.nl

                         -------------------

From: A.Meerwijk@research.ptt.nl (Arthur Meerwijk)

Here in The netherlands we answer the phone with our name, so it would
be something like:

Good morning, this is Arthur. 

Although, literally tanslated I say: "Good morning, with arthur" where
"with" indicates the other end is "connected _with_ arthur"

But it all depends on the level of politeness you include. In any case,
one alwyas says one's name when picking up a phone. The most common one
being:

"With Arthur Meerwijk"

Cheers, 

arthur

                           ----------------

From: koos@kzdoos.xs4all.nl (Koos van den Hout)

Of course there's the way American persons answer the phone :

"Hello."

(Sorry, couldn't resist. This may seem perfectly normal to an American 
but
for someone who's used to other greetings it can be confusing.)

In the Netherlands it's normal to greet with your own name. I say

"Met Koos van den Hout"

which does translate roughly to "This is Koos van den Hout"

Companies mostly answer with a company name in the Netherlands:

"Hogeschool Utrecht"

                         ------------------

From: marya@oitunix.oit.umass.edu (Jeffrey William McKeough)

Here's a few off the top of my head:

Japan: moshi moshi
Spain: digame
Mexico: bueno
Israel: shalom

                        --------------------

From: Giray Pultar <giray@genietravel.com>

In Turkey/in Turkish, we typically answer the phone by saying 'alo'.
The pronounciation is more like allo, but is spelled "alo".  I believe
it comes from French.

Giray

                         --------------------

From: ph18@crux2.cit.cornell.edu (Paul Houle)

       In Japan,  people answer the phone "Moshi Moshi".

                         --------------------

From: bud@kentrox.com (Bud Couch)

Can't vouch for the spelling, but the Japanese answer with
"mushi-mushi", and in Korean, it's "yobosayoh". Know this because
thirty years ago, I used to have to troubleshoot a US Army- US Air
Force - Korean Air Defense - Japan Self-Defense Force comm net, and
listen to them yell this into the phone, as if they could get loud
enough to hear it from Pyongtaek to Honshu.


Bud Couch - ADC Kentrox           |When correctly viewed, everything is 
lewd.|
bud@kentrox.com (192.228.59.2)    |                          -Tom Lehrer     
|

                         ----------------------

From: Dan Cromer <19016007@SBACVM.SBAC.EDU>
Organization: School Board of Alachua County, Gainesville, Florida


Pat,

     How do we answer the phone in the USA?  It depends on who
answers!  You may hear Hello, or Yeah, or "Cromer residence, Dan
speaking" (how I was brought up to answer, in a simpler time when
front doors were hardly ever locked).

     In Japan they commonly say "moshi moshi" which can sound like
"mush mush", with the words repeated rapidly.  I've heard Spanish 
speakers
use ola, pronounce Oh lah, with the accent on the Oh.


Daniel H. Cromer, Jr.  Director, Information Resources
School Board of Alachua County, Gainesville, Florida
19016007@sbacvm.sbac.edu
904-955-7509     FAX 904-955-6700

                        ----------------------

From: "Van R. Hutchinson" <0005493896@mcimail.com>


In Peru, my family members answer, "halo"  pronounced, AL'-oh.
More formal greetings include "Buenos dias" and "Buenas tardes"
In Mexico, I've heard "Bueno".                                

                         ----------------------
 
From: robhall@hk.super.net


In Chinese (at least Cantonese and Mandarin dialects), telephones are
answered "Wei?", which roughly translates to 'Yes?'
 
In Japanese, the telephone is answered "Mushi Mushi".

I'll be interested to see the results of your compilation!


Rob Hall     Hong Kong

                        --------------------------

From: rishab@dxm.ernet.in (Rishab Aiyer Ghosh)


In India almost everyone says Hello on the phone, even if they're in a
village in Rajasthan and proceed to converse in Marwari. Accents and
pronunciation varies.

Rishab Aiyer Ghosh     rishab@dxm.ernet.in    
rishab@arbornet.org    Voice/Fax/Data +91 11 6853410  
Voicemail +91 11 3760335   H 34C Saket, New Delhi 110017, INDIA  


[TELECOM Digest Editor's Note: Thanks to all who participated by sending
in responses.  PAT]

------------------------------

End of TELECOM Digest V15 #123
******************************

             
