12-1-93

     Softnet  has agreed to handle problems concerning the Zoom  Fax-server

Faxmodem  and software. They have extensively tested it, and assure  us  it

works  well,  and  will  have answers you need. If  you  think  it  may  be

broken...

Try  sending  AT&F&W  to the modem from terminal mode to  set  it  back  to
factory defaults.

     If  you  are  using  the  late version  of  software  AND/OR  if  your
modem/fax/scanner  has been working fine but now is not, AND you  have  not
changed/added  any  software/hardware to your system,  then  call  Customer
service  617-423-1072 for RA # for repair. If the defect is within 30  days
of  purchase, the dealer will usually exchange it.

     All modems have a 7 year warranty.  We can normally tell by the serial
#  if the modem is still in warranty. So include the serial #  (bracket  of
internals, bottom of others).

     >> OOW (out of warranty) repairs are $30 flat rate, including lighting
or other damaged ones.

  For overseas, return shipping and other expenses are paid by the user.

     As  with any product, ALL REFUNDS are handled solely by the  place  of
purchase, and are subject to their terms at time of purchase.

     If you Fax for an RA#, do so -  ATT: David Fortin

                                   Don Hinds - Zoom Tech
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