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4-9-94
     We need more information to answer your question. (1)-Dos / Windows  /

Mac /Other? (2)-Please give your Modem Model, (3)-Serial Number (on  Bottom

of  externals,  outside  Bracket by phone jacks of  internals,  in  Battery

Compartment  of pocket). (4)-Type ATi3 ( AT 'eye' 3 ) in terminal  (direct,

dumb, local) mode of your Data software to get ROM version of Modem And >>>

(5)-if  internal  which  COMport did you set via jumpers?  <<<.  Give  (6)-

Software  Name  (you are using) w/ (7)-Version &  (8)-Date,  and  (9)-short

summary of the problem with (10) ->>> some pertinant details (the Steps you

take  and  the Result). 11) Some computer BIOS have problems, so  it  won't

hurt  to include that information (Date & Version # usually shows  onscreen

when you BOOT).


* * * If  you  did  not  answer all 11 questions, I may not have enough
      information to help you. 90% of all questions are answered with 1
      fax when we get enough info.

>  All FAX software requires a Hard Drive and will not work from a floppy.

> > >  PLEASE: Include your (A)-FAX number, & (B)-Address in case you  need
       some update mailed to you..
__________________________________________________________________________

     >>>  PLEASE NOTE: Our tech lines are open 'till 11PM EST and
          Saturday  for  your convenience.
________________________________________________________________________

***   I'm  really  sorry if you sent a previous fax, but I  only  have  the

breifest of notes on a LOG, and I do 40-90 faxes per day. So please  repeat

the question, your FAX number and Address. I will get  back to you.

                                        Don Hinds - Zoom Tech Wyzard
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