3-27-94                     Cannot Fax V-series

     As hard as the developers of the code try, there will always be a  fax
you  can't Send to or maybe Rec'v a fax from. There are too many  variables
to promise you can connect everywhere. Hundreds of makes and models of  fax
machines,  hundreds of makes and models of faxmodems, ROMS, and  of  course
dozens of software packages with their different versions too. In a perfect
world  all  would be compatible. But it's not, so it's just  impossible  to
make  every one perfectly compatible (even between fax machines). The  Zoom
V-series (V32 & V42bis) modems support both Class-1 & Class-2 fax.  If your
software  also  has  the Class1 driver try that on  stubborn  fax's.   Very
often, one driver will work when another does not. One is not 'better' than
the other, just different. >>> Class-1 seems to work better on some 'noisy'
lines than Class-2, so you may be able to Send or Rec'v a fax with  Class-1
that you can't with CLass-2. <<<

     Also  try setting a slower speed, (or tell the sender to try a  slower
speed)  in case the connection doesn't support your highest fax speed.  Try
9600, 7200 and 4800. It may possibly be line noise. Sometime you might have
trouble with 1 fax machine you usually fax to OK. This may clear up if  you
call right back (you will get different connections). Or the phone  company
may be routing the call on a different route for a few hours or even a day.

* At  least  1  fax machine (Panasonic) needs to  have  the  'frequency'
changed  on  the  FAX machine to receive from a  Faxmodem.  A  Brother  fax
machine  also needed an adjustment to rec'v from a faxmodem.  Other  brands
may need this change too.

     Most Zoom V-Series Faxmodems come with both Class-1/2 drivers.


                                   Don Hinds - Zoom Tech
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