4-7-94                        Broken Modem

Try  sending  AT&F&W  to the modem from terminal mode to  set  it  back  to
factory  defaults.  If the modem is an external and does not power  up  (no
LEDs),  did you check the fuse (see manual). Can you test the P.S.? We  can
send  a  new  one if it is dead. (Fax request w/ Serial #  and  address  to
ship).
     If an external modem gets HOT (they do tend to get hot) and FAILS,  is
there enough space around the modem for air circulation? Same for the power
cube. If an internal modem fails after being on a while it could be  either
the modem or an inadequate power supply on the computer.
      If  you  are  using  the  late version  of  software  AND/OR  if  your
modem/fax/scanner  has been working fine but now is not, AND  >>> you  have
not  changed/added  any  software/hardware to your system  <<<,  then  call
Customer service 617-423-1072 for RA # for repair. If the defect is  within
30 days of purchase, the dealer will usually exchange it.

     All "Rockwell" and "Sierra" chipset modems have a 7 year warranty with
Two exceptions. The V32 Turbo modems, and the large white 2400 V42bis modem
have  2  year warranty each.  We can normally tell by the serial #  if  the
modem is still in warranty. So include the serial # (bracket of  internals,
bottom of ext., Batt compartment of PKT).

     >> OOW (out of warranty) repairs are $30 flat rate, including lighting
or  other damaged ones. The circa 1985-87 full card PC modems  and   modems
with 'TI' chipsets can no longer be repaired.

  For overseas, return shipping and other expenses are paid by the user.

     As  with any product, ALL REFUNDS are handled solely by the  place  of
purchase, and are subject to their terms at time of purchase.

     If  you  have  an FC9624 which doesn't work with  STF  (Mac)  you  can
upgrade the modem for $25 to FC9624M, or to FC9624V (v42bis) for $35.  Call
for RA#.

     If  you Fax for an RA#, do so -  ATT: David Fortin. You will need  the
model  & serial # (chrome bracket by phonejacks of internal PC,  bottom  of
external, battery compartment of Pocket, back of the board on Powerbook).


                                   Don Hinds - Zoom Tech
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