TELECOM Digest     Wed, 8 Feb 95 00:28:00 CST    Volume 15 : Issue 83

Inside This Issue:                         Editor: Patrick A. Townson

    FCC Allocates Data-PCS Spectrum (Bennett Z. Kobb)
    911 Access in Jeopardy (Jim Conran)
    Speculations Regarding AT&T True Connections (John Shelton)
    Where are the CTI Environments? (Scott Sanbeg)
    The Philosophy of CallerID (Malcolm Slaney)
    Special Alert! Unreasonable Network Policing Proposed (Carlos 
Amezaga)
    Who Belongs to 10732 Five-Digit Access Code? (Thomas Grant 
Edwards)
    Survey of IT-Consumption in USA (Morgan Widung)
    Custom IVR (Jack Pestaner)
    Motorola Flip Phone and Low Battery (Erik P. Larson)
    Human Intrusion (Dale Neiburg)

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----------------------------------------------------------------------

From: bkobb@newsignals.com (Bennett Z. Kobb)
Subject: FCC Allocates Data-PCS Spectrum
Organization: New Signals Press
Date: Tue, 7 Feb 1995 22:31:31 GMT


Here is the news release issued by the FCC today on the 2.4 GHz
allocation. (The full text of the decision has not yet been released.)

Congratulations to all concerned for a job very well done.


Bennett Kobb   bkobb@newsignals.com
Editor and publisher  Spectrum Guide

Federal Communications Commission NEWS  February 7, 1995

Action in Docket Case (ET Docket No. 94-32)

The FCC has allocated 50 Megahertz of spectrum, at 2390-2400 MHz,
2402-2417 MHz, and 4660-4685 MHz, that was transferred from Federal
Government to private sector use. The allocations adopted by the
Commission today will benefit the public by providing for the
introduction of new services, such as wireless local area networks,
and the enhancement of existing services.

Among other things, these services will allow companies to operate
more efficiently by communicating through wireless networks that are
flexible enough to operate almost anywhere. They also will allow low
cost access to Internet services and other information networks for
schools, libraries, telecommuters and home offices. In addition, these
services will allow for better health care through wireless health
care monitoring devices and allow the instantaneous updating of health
care records and databases.

The Commission stated that this 50 MHz is the first of at least 200
MHz of spectrum required to be reallocated from Federal Government to
private sector use in accordance with the Omnibus Budget
Reconciliation Act of 1993. The Budget Reconciliation Act of 1993
required the Commission to adopt allocations for and propose
regulations to assign this first 50 MHz of spectrum by February 10,
1995.

The Commission allocated the 2390-2400 MHz bad for use by unlicensed
Personal Communications Services (PCS), provided for continued use of
the 2402-2417 MHz band by unlicensed devices operating in accordance
with Part 15 of the Rules, maintained the availability of both of
these bands for use by the Amateur service, and allocated the band
4660-4685 for Fixed and Mobile services.

The Commission stated that unlicensed PCS devices, which include
wireless networking and data transfer devices, operating in the
2390-2400 MHz band will be governed by the same rules that apply to
PCS devices operating in the 1910-1920 MHz band. Power levels,
emission limits, and spectrum etiquette for unlicensed PCS devices
operating at 2390-2400 MHz are identical with requirements for
asynchronous (data) devices operating at 1910-1920 MHz.

The Commission believes that allocating the band for unlicensed
data-PCS, and providing for use of 2402-2417 MHz by Part 15 devices,
will provide for the continued development and implementation of a new
generation of advanced communications devices and services, such as
wireless local area networks, digital cordless telephones, electronic
article surveillance equipment, utility metering devices, fire and
security alarm devices, and wireless bar code readers.

In addition to offering the potential for providing greater safety and
security to citizens and allowing business to operate more 
efficiently, 
this new family of devices offers the potential to directly benefit a
large percentage of the public by providing a new "on-ramp" to the
information superhighway.

Corresponding to the Fixed and Mobile allocation for the 4660-4685 MHz
band, the Commission proposed technical, assignment and service rules.

Action by the Commission February 7, 1995, by First Report and Order
and Second Notice of Proposed Rule Making (FCC 95-//).

------------------------------

From: jconran@watson.policy.net (Jim Conran)
Subject: 911 Access in Jeopardy
Date: 7 Feb 1995 21:08:23 GMT
Organization: Capital Area Internet Service info@cais.com 703-448-4470


Cellular phone users throughout the country could have their 911 
emergency 
access in jeopardy if action is not taken immediately.  The FCC issued
a proposed rulemaking on October 19, 1994 that to look into the matter
of revising FCC rules and regulations to ensure compatibility to 911
enhanced services.

Comments to the FCC from concerned citizens will be accepted until
February 8, 1995.  Your action is greatly needed on this matter if 911
services are to be accessible by all cellular users. Please do not
wait until a natural or other disaster strikes before you realize how
valuable full accessibility to 911 emergency services is for all
citizens.

To learn how to take immediate action on this issue:

http://watson.policy.net/cf/cf.html
gopher://watson.policy.net:70/11/.cf
email: jconran@911.policy.net 


Jim Conran    Executive Director   Consumers First
jconran@911.policy.net   P.O. Box 2346   Orinda, CA 94563
510/253-1937    510/253-1359 (Fax)

------------------------------

From: John Shelton <jshelton@parcplace.com>
Subject: Speculations Regarding AT&T True Connections
Date: Tue, 7 Feb 95 13:39:55 PDT


Here are some speculations re: AT&T True Connections service:

*  Use of SS7 to better judge whether a phone is answered or busy or 
   whatever.

   - Note:  AT&T says if you have a sequence of numbers, and
   one is busy, they will skip to the next one.

   - Note:  AT&T says sequencing option is not available to
   some customers, *yet*.

*  AT&T sees this as a way to keep customers loyal.

  - $1/mo isn't very much revenue for the basic service.  But you need
   to have AT&T service on that line.

  - Those of us with multiple phone lines can of course keep AT&T 
service 
   on one line (for TrueConnections billing) and use MCI or whatever 
for 
   the other lines.

*  Some PBX systems will continue to block calls to NPA 500
   for quite a while.  They won't see the utility, and may
   even be suspicious that it's "like 900".

*  Other carriers will not charge the same rates for calls to 
   NPA 500.  The 500 number space will become a big mess for
   a while, until things settle down and some consortium
   addresses the issue.

   (Who does set the rate for such a call; the caller's LD
   company, or the destination's LD company??)


John


[TELECOM Digest Editor's Note: AT&T sets the rates (or whatever 
company
offers the 500 service, such as Ameritech also proposes to do) for 
calls
since you are connecting to them. It is much like calling an 800 
number
in that the billing is done by the company whose prefix you dial into. 
All your local telco will be doing is handing the call off to AT&T (or
other 500 carrier.) I think from now on the *only* phone number I am 
going
to give out (on forms I complete, etc) is my 500 number.   PAT]

------------------------------

From: ssanbeg@coho.halcyon.com (Scott Sanbeg)
Subject: Where Are the CTI Environments?
Date: 8 Feb 1995 00:05:19 GMT
Organization: NW NEXUS, Inc. -- Internet Made Easy (206) 455-3505


A lot has been happening with CTI ... it was happening last year when
I attended the conference in Dallas and much is hyped over in the
industry rags.  However, my company has looked into many environments
over the past year and have, so far, found only one that seems it will
be suitable (when it's completed).

A full featured application out of Florida is called Dimi/TAS.  Agent
stations are MS-Windows (or ...) clients connecting to a central 
server 
or more.

I've reviewed AmTelco's Infinity system where telephony and data are
on seperate networks altogether, using MS-Windows DDE capabilities to
automatically hot-key between the two nets.

We're familiar with Eve, Startel, TASCOM, others.

But, our call center environment is too large for entry-level network
topologies.  We look like this:

         _______
|-------| Fiber |
|     __|  MUX  |
|    |  |_______|                      T1's, ISDN,       # Call Center
|    |                                 Other WAN           Server 1
|    |             (FDDI RING #1)      Connections      
|    * Router                           |||                  # Call 
Center
|      (Firewall)  # Communications     |||                    Server 
2
|                    Server             |||
|                                       |||    (FDDI RING #2)   # Call 
Center
|    |----|                             |||                       
Server 3
|    |    |Modem Pool                   |||   
|____|    |(192 ports)________ ** Bigger Router       @@@@@@...
     |____|                       (Firewall)          65 Agent 
Stations

Beyond that, we have used the telco approach with -48 volt power
supplies, everything is redundant, we generate our our AC and have a
large natural gas generator for when and if city utilities go out, a
wall of batteries dual-homed/dual-attached/dual counter-rotating ring
FDDI switches connecting the servers and dedicated 10Mbps Ethernet
going to each Agent Station.  One Call Center Server is a fault-
tolerant 
Tandem. We have many T1 spans and have been in business for 58 years.

We just don't need an entry-level topology, as you may see.

What we do need is a client-server based product that will run well on
65 Windows-for-Workgroups clients, and understand Tandem's CAM (for
telephony integration, screen pops, etc.).  The product we need incorp-
orates functions of an answering service and a call center (message
taking and order taking), with the ability to send data out via fax,
remote printer, PC pickup, etc.

Who knows such a critter?


Scott
Computer Systems Engineer, Seattle, WA   ssanbeg@halcyon.com

------------------------------

Date: Tue, 7 Feb 1995 19:35:53 +0000
From: malcolm@interval.com (Malcolm Slaney)
Subject: The Philosophy of CallerID


The article listed below (with abstract) does an incredibly good job
of discussing the issues in CallerID and Anonymous call-rejection.
The article's primary purpose is to define four types of privacy and
how they relate to CallerID:

        Anonyminity - public place but no ID
        Solitude - Don't be disturbed
        Reserve -  Mental distance
        Intimacy - Screening

To make the issue more interesting, who wins and loses depends on who 
has
access to the technology.

This article should be required reading for anybody who wants to enter
into the debate.  I think the definitions and framework are a valuable
starting point.


Malcolm
  
                      -----------------------

Caller ID and the Meaning of Privacy

Laurie Thomas Lee (Univ of Nebraska-Lincoln) Robert LaRose (Michigan
State)

The Information Society, Volume 1, pp 247-265, 1994.

Caller ID service continues to be controversial issue in the U.S.
because of its privacy implications.  State and federal regulators,
legislaters, scholars, and the courts have examined and responded to
the privacy issue from a policy perspective, but perhaps without a
complete understanding of the meaning of privacy in the context of the
debate.  What types of privacy are involved, how signifiant are these
interests, and how might privacy needs compare and be balanced?  This
article explores privacy in the context of the Caller ID debate from a
social science perspective.  It examines motives for seeking and
preserving privacy and explores the dynamic relationship between the
caller and the called party positions.  It then provides an analysis
of current and proposed Caller ID features and policies with a view
towards understanding how these proposals balance competing privacy
needs.  This article establishes an analytic framework and a
foundation for further study of caller and called party privacy that
should lead to a better understanding of the privacy debate and the
privacy implications of Caller ID.

------------------------------

Organization: Megalith Mail/News Server - Miami, FL USA
Reply-To: overlord@megalith.miami.fl.us
From: overlord@megalith.miami.fl.us (Carlos Amezaga)
Subject: Special Alert!  Unreasonable Network Policing Proposed
Date: Tue, 07 Feb 1995 20:57:00 EST


                       -> EMA ALERT <-
            News For and About the Members of the
               ELECTRONIC MESSAGING ASSOCIATION
============================================================
                February 3, 1995 -- Number 18
<---------------------------------------------------------->
                  ***** SPECIAL ALERT *****
 - Congress to consider making all system operators liable
   for messaging content.  Bill would force employers to
   monitor message content.              ACTION NEEDED NOW!
<---------------------------------------------------------->

UNREASONABLE NETWORK POLICING PROPOSED

   Yesterday, Senator Jim Exon (D-NE) introduced S.314, the
Communications Decency Act of 1995, in the United States Senate.  In
an effort to stamp out digital pornography, it makes all
telecommunications providers doing business in the United States (from
the telephone companies all the way down to offices that use LANs)
liable for the content of anything sent over their networks.  To avoid
the possibility of tens of thousands of dollars in fines and up to two
years in jail, business owners would be forced to police their
networks and monitor in advance all messages sent over them.

WITHOUT ACTION - COULD BE LAW IN MONTHS

   This bill is substantially the same as the one he put forward last
year.  He will offer it as an amendment to the pending 
telecommunications 
deregulation legislation in the U.S. Senate, which is expected to be
enacted by July.  Last year, his amendment was adopted even though
many thought it hastily drafted and poorly thought out.  Fortunately,
the telecommunications deregulation legislation died.  This year, a
more conservative U.S. Congress may be even more reluctant to 
challenge 
a "morality" amendment; and its legislative vehicle, the 
telecommunications 
deregulation legislation, stands a much better chance of passage this
year.



ACTION NEEDED NOW

   Action by the business community is needed now.  Please notify your
corporate government affairs office and/or your legal counsel.  This
measure could be adopted as an amendment to the telecommunications
bill IN A MATTER OF WEEKS (or potentially added to any legislation
pending on the U.S. Senate floor), if business does not mobilize
against it.  S.314 will not stop digital pornography, but it could
devastate the messaging business.  If you are interested in further
information or are able to participate in lobbying efforts over the
next few weeks, contact Sarah Reardon at EMA (see below).

                  ---------------------------------------

EMA ALERT is published and copyrighted (1995) by the Electronic
Messaging Association.  Permission to reproduce and/or redistribute
with attribution is hereby given to all EMA members.  For more
information about anything in EMA ALERT, contact EMA via e-mail - use
either X.400 (S=info; O=ema; A=mci; C=us) or Internet (info@ema.org)
address, facsimile (1-703-524-5558), or telephone (1-703-524-5550).
Any EMA staff member can be addressed directly via e-mail by using,
for X.400, G=<firstname>; S=<lastname>; O=ema; A=mci; C=us, and, for
Internet, <firstinitial><lastname>@ema.org.  EMA's postal address is
1655 N. Fort Myer Dr. #850, Arlington, VA 22209 USA.  --



% __A500 % UUCP: postmaster@megalith.miami.fl.us % I Tried MS-DOS Once
% % __/// 030 % DATA/FAX: +1.305.559.3145 % But Didn't Inhale.  % %
\\//Amiga % System Administrator - PGP on Request % --D.Atkin-- %

------------------------------

From: tedwards@src.umd.edu (Thomas Grant Edwards)
Subject: Who Belongs to 10732 Five-Digit Access Code?
Date: 7 Feb 1995 14:44:15 -0500
Organization: Project Glue, University of Maryland, College Park


Recently an "urban rumor" has been going around:

If you want to know whether your phone has been tapped in the last six
months, dial in the following:

107 321 404 988 966 4

What you will get back is a digital recording consisting of (a) your 
phone's
area code;  (b) your 7-digit phone-number;  (c) the digit 8;  (d) a 
pause of
a few seconds;  (e) 9 zeroes in three groups of three -- 000 000 000;  
and
(f) a digit.  If the digit (f) is a 2, your phone is clear.  
Otherwise, if it
is any other digit (usually it's a 1 in that case), your phone has 
been
tapped in the last six months.

OK - obviously this number is 10732-1-404-988-9664.  Which provider is
the 5-d code 10732?  Anyone know mroe details on the 1-404-988-9664?


Thomas


[TELECOM Digest Editor's Note: Gosh, what a mystery!  If you will be 
so
kind as to dial 10732-1-700-555-4141 the recording which answers will 
tell
you that you have reached 'a private network', and that if you want to 
get
more information you can dial your account representative. For anyone
wishing to make a call, we are told to dial (here comes the clue!) 
10288
and the number. 10732 is used by AT&T's largest customers. I don't 
know
everything about it that makes it different than 10288, but it does 
have
a few things different. In case you had not noticed, 404-988-9664 
cannot
be dialed via any other carrier. You can try it; all you will get is a 
busy signal. This tells us that AT&T is grabbing incoming calls to 
that
number via 10732, intercepting them and delivering them somewhere 
(probably
to themselves at their office in Atlanta) on a T-1, and that the 
actual
phone 988-9664 is just left off the hook all the time. After the 
recitation
of your phone number -- or more precisely, your ANI -- then your 
account
number is read back. It is all zeros because you don't have an account 
with
AT&T, at least not where this particular network is concerned. I don't 
know what the final digit is, but that bull about 'your phone has been 
or
is being tapped' is just exactly that: Bull!  How would AT&T know if 
some customer of Sprint (for example) had his phone tapped by his 
local
telco, at (for example) the request of law enforcement.  Whoever 
spreads
these stories (you perhaps? 'urban legend', indeed!) should stop it 
now.
I don't know what the AT&T private network uses that number for, but I
can almost assuredly advise you it has nothing to do with phone taps.  
PAT]

------------------------------

From: e91mw@efd.lth.se (Morgan Widung)
Subject: Survey of IT-Consumption in USA
Date: 7 Feb 1995 15:05:34 GMT
Organization: Lund Institute of Technology, Sweden


Is there anyone out there who knows what companies /organizations/
universities that make investigations about the IT-consumption in the
US market (everything from multimedia to mobile phone consumption)?

Also, where are those investigations made?


Sara Fortea                           work +4646181085
Ericsson Mobile Communications AB     memo: ECS.ECSSAFO
Ideon Alpha
232 70 LUND
SWEDEN

PS. As I have no internetaccess from Ericsson, kindly respond via
    e91mw@efd.lth.se (Morgan Widung)

------------------------------

From: jackp@ogitel.net (Jack Pestaner)
Subject: Custom IVR
Date: 7 Feb 1995 16:04:31 GMT
Organization: OGI Telecomm; Beaverton, Oregon


I am evaluating several solutions to an IVR application, and it occurs
to me that developing our own using visual voice software may be a
cost effective solution.

We want to integrate with our NEC2400 PBX, which has an RS232 
connection 
they call Infolink which provides realtime status information from the
ACD processor to external IVR equipment.  Apparently,it is an open
application and NEC will provide documentation.

Our initial application is pretty simple--we want to provide queue
status information to the caller, and allow the caller after a
predetermined time to exit the queue to voice mail, or be returned to
the queue.

Commercial IVR companies offer systems but want about 40K to do this.
I would like to contract with an experienced developer to do this for
us if we benefit from it.

Please let me know if you or any associates are interested.

------------------------------

From: larsone2@clunix.cl.msu.edu (Erik P. Larson)
Subject: Motorola Flip Phone and Low Battery
Date: 7 Feb 1995 17:02:27 GMT
Organization: Michigan State University


I have a Motorola Omega Series flip phone.  I've been satisfied with
it for the most part, but does anyone know how to disable the low
battery warning beep?  It's really annoying and it's very easy to
check the status of the battery.


Thanks,

Erik Larson

------------------------------

Date: Tue, 7 Feb 1995 11:19:28 EST
From: DNEIBURG@npr.org
Subject: Human Intrusion


In TELECOM Digest V15 #70, David McCord wrote:

> Passed along FYI (For Your Insomnia?) .....

> From: "Mark D. Baushke" <mdb@cisco.com>
> From: fred@cisco.com (Fred Baker)
> Subject: Human Intrusion

> At a symposium at MIT earlier this year, a representative of the
> Communications Workers of America (CWA) began a presentation 
bemoaning
> the loss of union craft jobs among telcos by drawing on the 
chalkboard
> a sketch representing the telco C.O. of the future:

[Graphics snipped]

> In this picture, there is a single man, a dog and a computer.  The
> man's job is to feed the dog and the dog's job is to bite the man if
> he touches the computer.

Years ago, when I first moved to Baltimore, Maryland, I was living in
a pretty rough, run-down neighborhood.  The only building of any size
was a C&P (now Bell Atlantic) CO that towered over the area.  To
protect vans and other company vehicles, they were parked overnight in
an adjoining enclosure, surrounded by a chain-link fence topped with
barbed wire.  As an additional safeguard, there were two very
unfriendly guard dogs released in the enclosure overnight.

That continued for about a year after I moved in.  The practice ended 
when, 
one night, someone stole the dogs ...


Dale Neiburg, STC   National Public Radio  Phone:  202-414-2640
635 Massachusetts Ave., N.W.   Washington, D.C.  20001   
Internet: dneiburg@npr.org


[TELECOM Digest Editor's Note: Dogs make excellent security 
assistants.
The City of Chicago has an auto pound over at 30th and California 
Avenue
right behind Cook County Jail. Anyone whose auto is towed out of a 
place
it should not be parked, along with autos which were stolen, stripped 
and
then abandoned on a street somewhere wind up there in the city auto 
pound.
It is a dreadful place. Along with high barbed wire fences, signs warn
against trespassing and caution that vicious dogs roam the premises 
all
night. So walking down the sidewalk past there at night, or a Sunday
afternoon or other time when the place is deserted, you see these 
mountains
of stripped, rusted out cars, piles of tires and motor parts 
everywhere,
and three or four really vicious, nasty German Shepherds who 
constantly
jump at the fence, growl, bark and bare their teeth at you as you walk 
past. 
You can see the hatred in their eyes. Occassionally, I am told, some 
fools
still climb the fence at night, go in and try to strip an auto left 
there
by the police towing or just outright steal it.  

On the other hand, it is *good* seeing the dogs with the security 
people
on the subway and elevated trains at night. The rate of crime on 
public
transportation at night -- violent or non-violent -- has gone down 
quite
a bit as a result. Those dogs are kept on a strong leash/strap, with 
wire
muzzles around their nose and mouth so they cannot just go up and take 
a
bite out of someone. But let one of them stand next to you on the 
train at
night looking at you; you *know* the dog would love to take a bite out 
of
your leg if he could. Consequently, people are behaving themselves 
quite
nicely on the subway these days, or rather, these nights and early 
mornings.

Coming home from downtown Chicago on a Saturday night, I went in the 
subway 
at Jackson Street about 1:00 AM. Nothing surprises me there; that
station is like a zoo at night all the time. A very tall man who
appears to be intoxicated and high on something has finished drinking
beer. He smashes the bottle on the concrete floor and holding the
bottle by its neck is menacing anyone and everyone there with the
broken peice of glass. Someone has told the fare collection agent
upstairs about this and she has started frantically ringing the
security bell; very loud bells with big gongs wired in parallel in all
the downtown stations. She presses a doorbell button in her cage with
a certain cadence to produce a ringing signal on all the bells to say
which station needs assistance. Meanwhile downstairs this fellow is on
a rampage, screaming and cursing and threatening anyone who comes near
him with that broken bottle he is waving and the overhead bells are
ringing loudly, two short, one long ... two short, one long.

A woman who is one of the Chicago Transit Authority security 
representatives
comes up about that time with Bruno, her dog. She has no gun, but she 
does
have a club I would hate to be on the wrong end of. She stands about 
ten
or fifteen feet away from this guy and looks him right in the face and
yells at him: "You scum! Put down that bottle now! Toss it out on the
track! He looks at her and stands there. "I told you to put down that 
bottle!
Sit it down there on the floor or toss it out on the track!" Instead 
of
doing either, he starts toward her waving it.  In about two seconds 
she
had bent down and pulled the muzzle off Bruno. All the dogs are 
trained
to respond *only* to a word said by their owners. The word is 
obviously
not 'kill', because all sorts of practical jokers on the trains look 
at
the dogs and say that to them; the dog just keeps watching them, but 
does
not respond. In Bruno's case, the secret word was 'love'.  "Go love,
Bruno!  Love!" To the dog, this meant great fun was at hand. He lunges
at the dude, knocked him over and was snarling and fighting with him 
as
the woman kicked the beer bottle out of the way and handcuffed the 
guy.
About this time, Chicago Police tactical officers arrive to back her 
up;
they hussle the guy off into the catacombs, some of the odd, desolate
little rooms in the bowels of the subway which connect with the 
remains
of the old tunnel system from a century ago. They take prisoners there
to 'interview' them sometimes, and no doubt to administer discipline 
on
the spot, knowing quite well that in our overcrowded court system, the
only punishment to be meted out to miscreants on public transportation 
--
the purse snatchers, pick pockets and others -- will be the punishment 
afforded them by the police officers who arrested the 'asshole', as in
"The asshole was threatening other passengers with a broken bottle. My
dog had to take him down ..."  It doesn't quite go in the official 
report
in those exact words, you understand. <g> .... PAT]  

------------------------------

End of TELECOM Digest V15 #83
*****************************

                                                       
