DOCUMENT:Q102660  24-AUG-1993  [W_NT]
TITLE   :NT Err Msg: Could Not Connect to the Printer...
PRODUCT :Windows NT
PROD/VER:3.10
OPER/SYS:WINDOWS
KEYWORDS:

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The information in this article applies to:
 
 - Microsoft Windows NT operating system, version 3.1
 - Microsoft Windows NT Advanced Server, version 3.1
----------------------------------------------------------------------
 
SYMPTOMS
========
 
When connecting to a printer in Print Manager, you may receive the
following error message:
 
   Could not connect to the printer: The remote procedure call failed
   and did not execute.
 
CAUSE
=====
 
This error message is caused by the default printer entry in the
Registry database not updating properly if multiple printers have been
added or removed.
 
NOTE: To locate the default printer information in the Registry, use
the Registry Editor (REGEDT32.EXE) to find the following registry key:
 
   HKEY_CURRENT_USER\Printers
   Default:REG_SZ:\\printer share\printer name
 
RESOLUTION
==========
 
To eliminate the error message, choose OK in the message box, then
log off and log on to the system.
 
STATUS
======
 
Microsoft has confirmed this to be a problem in Windows NT version 3.1
and Windows NT Advanced Server version 3.1. We are researching this
problem and will post new information here in the Microsoft Knowledge
Base as it becomes available.

MORE INFORMATION
================

Steps to Reproduce Problem
--------------------------
 
1. Remove all printers from Print Manager by choosing Remove Printer
   from the Printer menu.

2. Log off and log on to the machine.

3. In Print Manager, install a network printer by choosing Connect To
   Printer from the Printer menu.

4. Log off and log on to the machine.

5. Open Print Manager and choose Remove Printer from the Printer menu.

6. Connect to another printer, different from the first printer added
   in step 3.

The above error message will appear.
 
Additional reference words: 3.10 rpc
KBCategory:
KBSubcategory: prt

=============================================================================

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Copyright Microsoft Corporation 1993.