A list of frequently asked questions.



Q: There are several install files (install.inf, install.win, install.app
   and install.sys). What can I do with them ?
A: The four files are used for different flavours of installation.
   - install.win copies several dll's to the windows directory
   - install.sys copies several dll's to the windows sys directory
   - install.app copies the dll's to the application directory
   - install.inf is the same as install.sys
   Install.sys or install.win is preferred because Atismail can find
   all it's components (almost) for sure.


Q: I used the default setup, but the setup-program stops because of some
   disk error. I checked the diskettes and they seem to be ok. What am I
   doing wrong ?
A: If you used the default installation, most dll's are copied to the windows
   system directory. It might be that the system directory is on a network
   drive and is write protected. You must have write permission in that
   directory. If you don't have writepermission (and you can't get it too)
   use the install.app instead. (rename install.app to install.inf).
   After step 1 from the setup make sure that the directory you have choosen 
   is in the path (set path=......) in your autoexec.bat.

Q: Installation seemed to work ok, but I always get an error : "Unable to
   create Window" when I start Atismail. What's wrong ?
A: Atismail uses the bwcc.dll from Borland C/C++ version 4.5. It might be that
   an older dll is in the path somewhere and is used instead of the one that
   came with Atismail. Make sure to use the one that came with Atismail.
   (exchange the older one with the newer version)

Q: Atismail can be started, but when sending mail it reports it is unable
   to find an SMTP host.
A: There is a small file called hosts in the application directory.
   This file contains a line : "smtp bsd1.atis.nl:25". Change this line to
   so the hostname is the smtp host you want to use.

Q: I changed the SMTP host name, but it takes very long before mail is sent
   or isn't sent at all. What now ?
A: It might be that the hostname can't be resolved, use the ip-address instead
   of the hostname.

Q: How do I set up the default mailbox ?
A: By clicking the right mouse button in the client-area of the mainwindow.

Q: I set up a mailbox, but why does it take so long to connect ?
A: It might be that a nameserver doesn't exist or maybe it is slow.
   change the hostname to the ip-address.

Q: I had to use the install.app and the installation process stops with an
   error.  Am I forgetting something ?
A: Probably. After step 1 you windows must be able to locate several dll's.
   make sure windows can find them. Include the directory in your path, or copy
   the dll's to the place you need them.

Q: I want to use pgp (or pem) what do I have to do ?
A: Everything in the atismail.cfg file is already setup for you.
   you just need to install pgp (pem) properly. (Including the environment
   variables). After that make sure that the directory pgp is in is included 
   in the path. Also make sure that the "application/pgp... " in the MIME-
   section include the full path to the mimebtch.pif file. This file is in
   the directory used in the 2nd step of the installation

Q: Atismail starts, shows me a message that a directory for temporary files
   couldn't be found and stops. What to do ?
A: Create the directory. Atismail needs it to work with multimedia messages.
   The name of the directory is mentioned in atismail.cfg (temp-dir= variable)

Q: Atismail doesn't seem to find several data files. How do I solve that ?
A: In the Atismail.cfg file two variables are mentioned.
   - home-dir (this is the directory specified in step 1 of the setup)
   - mail-dir (this is the directory specified in step 2 of the setup)
   just mention those two directories
