TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
      COMPUTER SYSTEMS DIVISION

     SERVICE AND SUPPORT PROGRAM 
              June 1992

Toshiba America Information Systems, Inc. established its product support
technical assistance program for notebook and laptop users in 1986 and
continues to set the pace for other computer manufacturers through its
customer support services.  Known as the industry's technical support
innovator and leader, other manufacturers continue to model their programs
after the Toshiba standard.

On-Line Technical Assistance

Toshiba's PC Support Center provides assistance through its toll-free
number, 1-800-999-4273, between 7 a.m. and 5 p.m. (PST).  The Support
Center provides hardware and system software support for Toshiba computer
products.

U.S. and International Warranty Coverage

All Toshiba notebook and laptop computers are covered by U.S. and
International Limited Warranties.  The one-year U.S. limited warranty
includes parts and labor with no-cost Exceptional Care enrollment during
this time.

The new International Limited Warranty covers parts and labor for the first
year of ownership for all Toshiba portable computers, ExpressWriter 201
and ExpressWriter 301 portable printers.  New owners of a Toshiba laptop
or notebook computer are encouraged to apply for the International Limited
Warranty at no charge through their authorized Toshiba dealer or the
Toshiba headquarters in their respective country.

Countries covered by the Toshiba International Limited Warranty include the
United States, Canada, Australia, New Zealand, Papua New Guinea,
Switzerland, Finland, Denmark, Sweden, Norway, Austria, Netherlands,
Portugal, Belgium, Spain, France, United Kingdom, Germany, Italy, Ireland,
Luxembourg and Japan.

Exceptional Care Service/Extended Exceptional Care Service

Owners of a Toshiba notebook or laptop computer may enroll free of charge
in the Exceptional Care Service program anytime during the one-year
limited warranty service.  Coverage runs concurrent with the original
one-year warranty and enrollment must take place prior to repair.
Toshiba's Exceptional Care Program provides a guaranteed maximum 48-hour
turnaround for repairs and offers toll-free, on-line Field Service
Assistance.  An additional two years of Exceptional Care Service can be
obtained for a fee ranging from $199-$1,399 depending on the model.

Bulletin Board Service and CompuServe

Toshiba offers 24-hour assistance through its Bulletin Board Service (BBS).
 Over 1,500 files can be downloaded to the recipient's PC by
electronically calling 1-714-837-4408. Approximately 6,000 people access
this service each month for utility documents.

The BBS files help the end users utilize their Toshiba computer more
effectively and provide product announcements and access to the Toshiba
System Operator who monitors the BBS and responds to questions regarding
Toshiba computers and their use.

Subscribers to CompuServe, a popular electronic information service, can
join the Toshiba Forum.  Typing "GO TOSHIBA" at any CompuServe prompt,
places the caller in the Toshiba Forum -- one of the largest
manufacturer-sponsored forums on CompuServe.  With help and features
similar to the Toshiba Bulletin Board Service, the Forum's 10,000 users
have access to prompt, 24-hour assistance.

ProCare Service Provider Program

The Authorized Service Provider (ASP) Program enables technical
professionals to become experts on the service and support of Toshiba
laptop and notebook products.  The ASP program consists of training,
telephone support, and service/product updates.

Potential ASPs have two training options, self paced or traditional
classroom instruction.  Both options utilize training kits that are free
of charge and contain all documentation necessary to service the product
and support the customer.  Classroom instruction utilizes multimedia
technology to teach trouble shooting, problem insolation and repair
procedures.  Over 85 percent of classroom time is spent actually working
on the product itself.

Telephone support consists of a toll-free number, 1-800-999-4273, between 7
a.m. and  4 p.m. (PST).  The support center provides both technical
support, parts ordering/exchange, and specific program information and
registration.

Service and product updates are provided by Toshiba's "ASP Quarterly Guide"
diskettes.  The diskettes provide the ASPs an innovative system to work
efficiently with the Field Service department through an easy-access
computerized reference.  This reference tool outlines Toshiba's Field
Service policies and procedures, telephone numbers, parts pricing, parts
compatibilities, bills of material, and service program updates.  Utility
programs are included to permit on line single user or network use, hard
copy printout, as well as ASCII file transfer.

Dealer Referral

Toshiba offers a Dealer Referral Service through its toll-free number,
1-800-457-7777.  This service can provide end users with up to three
dealer names in their area and also supply names of service providers to
end users who are having difficulty with their computer.

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