ProActive Software Signs Agreement with Aspect Telecommunications

CallCenter System Users To Leverage ProActive's Enterprise-Wide
Functionality

ORLANDO, FL, International Help Desk Conference, Booth #326, February 2,
1993 -- ProActive Software and Aspect Telecommunications announced today
an agreement that enables customers to link ProActive's Customer
Information Resource (CIR) system, a family of client/server customer
support software, with the Aspect CallCenter automatic call distributor.
As part of the agreement, ProActive has joined the Aspect Applications
Partnership Program. This announcement extends ProActive's commitment to
providing a complete integrated solution for call centers.

Under terms of the agreement, ProActive is developing an interface between
the CIR system and Aspect's CallCenter product using Aspect's Application
Bridge, a high functionality telephone-to-computer system link. The
interface will enable users to combine Aspect's call distributors with
ProActive's robust customer satisfaction software. This announcement is
made in conjunction with ProActive's participation in the 1993
International Help Desk Conference in Orlando, Florida.

"By linking our CallCenter to ProActive's CIR system, a wealth of call
center data can be integrated into other functions throughout a company,"
said Robert Tate, Aspect director of field marketing. "Our CallCenter
users will move from being an 'island' of information to becoming
integrated with the rest of the enterprise."

"Our goal in creating the Customer Information Resource system is to
deliver an open, user-friendly system which can collect and manage
customer-related data from virtually every available source," noted Steve
Goldsworthy, ProActive president, CEO and co-founder. "The integration of
automatic call distributor technology with our comprehensive call tracking
and customer management software will dramatically enhance the
productivity of sales and support organizations." 

About Aspect's CallCenter and ProActive Software's CIR System

The Aspect CallCenter system is a fully featured, stand-alone automatic
call distributor (ACD) designed for sales and support departments of
companies handling up to half a million incoming and outgoing calls per
day. Aspect's Application Bridge enables CallCenter users to achieve
enhanced productivity by interfacing to computer systems and business
applications, such as ProActive's CIR system.

ProActive developed the CIR system to support a company's entire operation
-- including quality assurance, technical support, sales, marketing, and
engineering -- as it re-orients itself to the customer. The CIR system
provides comprehensive functionality in the four key areas required to
deliver superior support: comprehensive customer and product data
management; problem solving help; active workflow management; and
satisfaction measurement and reporting.

ProActive's first CIR application, Support Advantage, is targeted at
technical support, customer service, call center, and help desk
professionals. The CIR system will also include: Quality Advantage, SLT
Advantage (for sales lead tracking), Product Advantage, Customer
Advantage, and Field Engineering Advantage. CIR applications are based on
popular relational databases (SYBASE, INFORMIX, and ORACLE), graphical
user interfaces (MS Windows 3.1 and X Windows), a client/server
architecture, object-oriented programming (C++), and automated workflow
management.

Aspect Telecommunications, based in San Jose, CA, specializes in
development, marketing, support, and manufacturing of
applications-specific telecommunications systems. The company's products
are sold in the United States, Canada, the United Kingdom, and the
Netherlands.

ProActive is headquartered in Mountain View, CA, and was founded in 1990.
Its products were developed in collaboration with Dr. William H. Davidow,
author of Total Customer Service: The Ultimate Weapon. ProActive is funded
by co-founder Roger Sippl, as well as Mohr Davidow Ventures, Menlo Park,
CA; Mayfield Fund, Menlo Park, CA; Grace Horn Ventures, Cupertino, CA;
Weiss, Peck & Greer Venture Partners, San Francisco, CA; and Stanford
University, Stanford, CA. Products are sold through the company's direct
sales force and through resellers and systems integrators worldwide.
ProActive is a member of Hewlett-Packard Value Added Business program, the
Sun Catalyst program, and is an IBM Development Partner. The company is
also a value-added-reseller for Informix, Sybase, and Oracle.

ProActive Software Inc
1043 North Shoreline Blvd, Mountain View, CA 94043
415-691-1500;  fax: 415-691-1515

  +---------------------------------------------------------------+
  |   From the America Online - New Product Information Services  |
  +===============================================================+
  | This information was processed from data provided by the      |
  | above mentioned company. For additional details, contact the  |
  | company at the address or telephone number indicated above.   |
  |    All submissions for this service should be addressed to    |
  |   BAKER ENTERPRISES, 20 Ferro Drive, Sewell, NJ 08080 U.S.A.  |
  +---------------------------------------------------------------+
