INTECOLOR EXPANDS TECHNICAL SUPPORT AND WARRANTY PROGRAMS TO ADDRESS
CHANGING CUSTOMER BASE

Duluth, GA (February 8, 1993) -- Intecolor Corporation announced today it
has changed its customer support services to more rapidly respond to the
demands of its changing customer base. David Deans, president of
Intecolor, said the company has expanded and upgraded its Technical
Support Services and Product Warranty Programs, and has established a
Customer Relation Support System.

"We have chosen to realign our customer support services so that we can
more rapidly respond to our customers' needs and changing requirements in
the industrial computer market," said Deans. "Our technical support was
structured for large OEMs, which were previously the foundation of our
customer base. As our customer base has expanded, we have become more
directly involved with end-users and their concerns. While we have always
provided support for both groups, these enhancements demonstrate our
ongoing commitment to improved customer service."

Changes to Intecolor's Technical Support Services include an increased
number of telephone lines and personnel to assist customers. The added
telephone lines help ensure that calls are answered directly, rather than
routed to a voice mail system. In addition, an after hours hotline number
(404/393-5904) has been added to respond to customers in all time zones or
who have equipment operating around-the-clock.

The support department team has been expanded from two to five people,
including two systems engineers prepared to assist customers with product
problems and questions. To assist the technical specialists, a
computer-based Customer Relation Support System was developed to record
customer contacts and provide an audit trail of previously experienced
problems and solutions.

In addition, Intecolor has changed its warranty program in keeping with its
commitment to end-users. The new program provides faster service and
extended warranties not previously included. The 12-month warranty offers
seven-day maximum turnaround service and extended two- and three-year
product warranties. Special programs have been developed to provide faster
turnaround times, such as factory-spare and on-site, hot-spare programs,
for customers who can tolerate little or no down time.

"Intecolor's warrantees always have added value to the industrialized
computer systems we manufacture," said Stan Jessen, product manager at
Intecolor. "Because our customer base and product lines expanded to
encompass a wider range of applications, a more broadly defined warranty
program was required.''

Founded in 1973, Intecolor is a leading manufacturer of human-machine
interface systems for the industrial control industry. Its complete line
of industrial workstations, monitors and terminals is available in a wide
range of enclosures and resolutions.

For more information regarding Intecolor's Technical Support Services, the
after hours hotline service or its new extended warranty program, contact:
Intecolor, 2150 Boggs Road, Duluth, GA 30136. (404) 623-9145. Fax: (404)
623-9163.

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