New Version of Clientele, Customer Information System, Takes Users Beyond
Traditional Customer Information Tracking

Cupertino, CA -- Feb. 15, 1993 -- AnswerSet Corporation has released
version. 2.7 of its top-selling customer information management package,
Clientele, the company announced today.

The new version goes beyond traditional information tracking by adding
features that make a broad array of customer information immediately
available to all departments within a business. The new version enables
each department to easily customize the type and flow of customer
information it needs to stay ahead of customer and product issues, yet
keep this information central via Clientele's distributed database. In
addition, version 2.7 adds specific support for hard goods handling and
for the special requirements of volume buyers or resellers.

"Until now, most companies have relied upon stand-alone systems developed
for each department, " said Bill Mulert, president of AnswerSet. " With
Clientele's new distributed database capabilities, companies can eliminate
redundant databases and maintain a single, central source of customer
information that can be shared by technical support, customer service,
sales, marketing, engineering and operations."

New customization features include a macro language and smoother navigation
throughout Clientele functions. Besides simplifying modification of input
screens and field names, the macro language enables departmental users to
tailor or flow repetitive functions in a way that uniquely supports a
particular environment. The macro language can also be used to create
handy shortcuts for common functions.

New hard goods handling features enables users to better integrate
information commonly managed by customer service and tech support
departments. Major features include the ability to assign and use Return
Material Authorization (RMA) numbers to track product shipments, defects,
warranty repairs and replacements, and the ability to automatically
register products to customers at shipment. Because 2.7 will support
AnswerSet's inventory control option, this information can be linked to
inventory control requirements. The inventory control option automates
reorders, back orders and forecasts based on orders shipped.

New features have also been added to simplify product handling and tracking
for volume buyers and resellers. Multiple products or orders from one
company can now be listed under a single RMA screen versus in separate
orders. In addition, service agreements have been expanded to include
umbrella-type agreements in which agreements not assigned to a specific
product are assumed to cover all products.

Clientele is a distributed database system that runs on PC's connected to a
LAN. It uses the latest database technology to maintain and track customer
and product information for instant, immediate response. Clientele tracks
call histories, product data, service agreements, profiles, orders, RMA's
and customer feedback. A library of modifiable standard reports is
provided along with a sophisticated, easy-to-use report writer for
generating custom reports.

Clientele's Extended Edition lists for between $1,495 and $29,995 depending
on the number of concurrent users. Clientele's Standard Edition, a limited
version of the Extended Edition, lists for between $795 and $9,995. For
more information contact AnswerSet at 21771 Stevens Creek, Blvd.,
Cupertino, CA 95014, 408-996-8683.

  +---------------------------------------------------------------+
  |   From the America Online - New Product Information Services  |
  +===============================================================+
  | This information was processed from data provided by the      |
  | above mentioned company. For additional details, contact the  |
  | company at the address or telephone number indicated above.   |
  |    All submissions for this service should be addressed to    |
  |   BAKER ENTERPRISES, 20 Ferro Drive, Sewell, NJ 08080 U.S.A.  |
  +---------------------------------------------------------------+
