Magic Solutions to introduce new version of MagicWin - Help Desk & Asset
Management for Windows

June 1, 1993 -- MagicWin - Help Desk & Asset Management for Windows MAHWAH,
NJ -- Magic Solutions, Inc. will introduce the new version 1.71 of
MagicWin, its Windows version of SupportMagic - Help Desk and Asset
Management Software, at PC EXPO - NY, June 29, 30 & July 1. Magic
Solutions, a pioneer in help desk software with the release of
SupportMagic in 1989, has released MagicWin as the first true MDI Windows
applications for help desk and asset management. Highlights of what help
desk staff can accomplish using MagicWin include:

* Select multiple help desk calls and see them all on the screen at the
same time. Cascade or tile groups of open and/or closed calls. Select a
call or alternate between calls with a click of the mouse.

* Access client data, client configuration information, problem subjects,
and support details while help desk calls are on the screen.

* Click on an icon to perform repetitive tasks like opening, closing, and
forwarding calls.

* Forward calls to DOS SupportMagic users or Windows users from within
MagicWin. Work in Windows and DOS at the same time.

* Receive notifications from the Help Desk when working in other Windows
applications.

* Access other applications while providing support

* Get your staff up and running quickly - the common interface with other
Windows applications means reduced training time

The new version of MagicWin is visually pleasing, convenient and easy to
use, and takes advantage of the wealth of time-saving features offered by
Windows. Best of all, Windows' multi-tasking capabilities allows users to
access other applications while working in MagicWin.

Magic Solutions will demonstrate the new version in Booth # 4546 at PC EXPO
- NY. MagicWin is sold as an optional module for SupportMagic, at $995 for
a single user or $1495 for the LAN version. A fully-functional evaluation
copy is available. Contact Magic Solutions at (201) 529-5533.

MAGIC Solutions Inc
180 Franklin Turnpike, 2nd Floor, Mahwah, NJ 07430

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