AT&T GIS launches Enterprise System Support unit

October 4, 1995 -- DAYTON, Ohio -- AT&T's computer unit announced today a
new global, multi-tiered services program. The program, called Enterprise
System Support, integrates system support requirements of various customer
operational environments -- from the least critical to mission-critical
into well-defined service tiers. Enterprise System Support, which
encompasses support for both AT&T and third-party systems, provides
customer value through increasing levels of proactive support management
and system support features.

The program integrates on-site and remote support services into three tiers
-- standard, enhanced and premium -- to offer customers flexibility in
choosing support tailored to their individual business needs.

"We're leveraging our experience in supporting complex, open system
environments into a program that allows customers to choose from three
tiers of integrated system support depending upon the criticality of each
system," said Mike Ruffolo, Vice President, Worldwide Services. "Each tier
is structured to offer total system support, dependability and
accountability in service delivery and options to customize the program to
unique business needs," he said.

The Standard tier is composed of integrated remote and on-site hardware and
software support designed for environments that require a dependable level
of service during normal business hours. Seamless system support combined
with AT&T's quality problem management and service delivery processes are
features of this tier.

The Enhanced tier is designed for systems operating critical business
functions where loss of system availability would create serious problems.
Proactive account support management features such as a customized support
plan and extended hours of support coverage characterize this tier.

The Premium tier is designed for systems operating in mission-critical
environments. It incorporates around-the-clock support, rapid response
times and a proactive account support management team that includes a
Local Customer Advocate who works closely with the customer to ensure
maximum system availability.

According to Doug Chandler, a senior analyst with IDC, "With Enterprise
System Support, AT&T GIS is combining hardware and software support into
tiers that offer customers flexible support choices. By providing
dedicated customer advocates within its account support team, AT&T GIS can
meet customers' support needs based on the nature of their business and
their IT implementation.

Enterprise System Support is available for all AT&T GIS systems including
financial, retail, PCs and servers as well as a wide range of third- party
products supported by the company. AT&T GIS currently supports systems
from over 1,000 manufacturers such as IBM, Digital Equipment Corporation,
and Hewlett Packard.

Program pricing is custom depending upon the system being supported, the
tier selected and optional support features. Price differentials between
each tier typically range between 30 and 45 percent.

AT&T Global Information Solutions, with 1994 revenues of $8.46 billion,
provides customer-focused solutions that help businesses better understand
and serve their customers by more effectively getting, moving and using
customer information.
 
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