Bay Networks Expands Global Service and Support Portfolio

-- INCLUDES FIRST MODULAR PROGRAM PROVIDING CONTINUOUS REMOTE MONITORING
AND MANAGEMENT OF CUSTOMER NETWORKS --

ATLANTA, Ga., September 25, 1995 -- Bay Networks, Inc. (Nasdaq: BNET) today
announced extensive additions to Bay Networks Service, the company's
comprehensive suite of network service and support programs and products
designed to assist organizations in building and operating enterprise-wide
internetworks. New offerings include: a comprehensive remote network and
monitoring program; the availability of dedicated teams and proactive
programs for enterprise-wide customers; expanded delivery options for
Contract Services customers; and a telephone- only support capability.

Bay Networks new ServiceLink is the industry's first program to offer a
comprehensive and customizable approach to remote network management and
monitoring that optimizes the effectiveness of central site technical
personnel. ServiceLink helps significantly increase network reliability,
availability and maintainability for end-user customers,
telecommunications carriers and service resellers.

ServiceLink optional modules - network management, device monitoring,
software management and configuration management - provide a connection
between Bay Networks and a customer's enterprise network. Through this
link, Bay Networks combines its worldwide network operations center with a
dedicated staff of internetworking professionals to provide customers with
remote network monitoring and management on a global 7x24 basis.
ServiceLink can be utilized as a back-up to central site technical
personnel, cover the network at off hours, or as a complete outsource
solution.

"For service resellers and carriers, ServiceLink provides additional depth
and expertise that complements and enhances the value of the reseller's
own remote monitoring programs," said Benson Rosen, Bay Networks director
of Professional Services. "ServiceLink affords us the opportunity to
strengthen our partnership with service resellers and carriers, because
the program augments their existing offerings and adds value to the
internetworking solutions they provide their customers. The program also
provides tremendous benefit to customers to whom Bay Networks services
directly."

Industry market research firm Dataquest forecasts strong growth for the
U.S. remote network monitoring and management services market, projecting
a compound annual growth rate of 108 percent through 1999 to reach a
market size of $750 million. "While there are other remote monitoring
services offered, Bay Networks has added significant capabilities, such as
remote diagnostics and trouble ticket management," said Arnie Tomaino,
senior industry analyst with Dataquest Worldwide Services Group. "These
enhanced capabilities, combined with value added options such as network
software and configuration management, will provide Bay Networks customers
and resellers with a more complete program."

Dave Mews, network design analyst at 3M Corporation added, "We're
interested in ServiceLink for remote management of a portion of our
network. It is our expectation that the enhanced diagnostics and router
management capabilities will enable us to more efficiently deploy and
supplement our own staff, while providing better overall internetworking
service to the company."

Bay Networks new Premium Service Program is designed to maximize network
availability and performance for enterprise-wide customers by providing a
dedicated team of Bay Networks service personnel, and expert-level
training and certification programs. Premium Service, in partnership with
customers' internal organizations, offers organizations a single point of
contact for rapid problem identification and resolution in the event of a
system or network failure.

The new Certification Program, part of the Bay Networks Educational
Services Program, provides expert- and specialist-level certification on
four key technologies: hubs, routers, network management, and
ATM/switching. No formal curriculum path is required. Instead, by
recognizing and incorporating participants' existing capabilities and
expertise, the Certification Program offers Bay Networks customers and
resellers a practical and flexible approach to enhancing and maintaining
the competence of their technical staff.

"Network technology is an increasingly important component of our
competitive advantage at Duke Power," commented Chris Cullifer, senior
network analyst, Duke Power Company. "Participation in independent
certification programs, such as the Bay Networks Certification Program,
enhances my credentials as a network professional and helps me provide
support for a key business asset."

Bay Networks also has expanded its comprehensive suite of Maintenance
Service programs to include a new PhoneSupport option as well as a parts
delivery enhancement to its modular suite of Contract Services. The
PhoneSupport offering helps ensures around-the-clock network availability
by providing customers an option for telephone-only access to Bay Networks
worldwide Technical Response Centers.

Bay Networks Contract Services suite has been expanded with three new
parts-only programs for customers with in-house installation expertise.
These additions afford customers a range of options for replacement parts
delivery without installation labor, and are available in either 5x12 or
7x24 coverage, with a variety of response times ranging up to 4 hours.

Bay Networks Service comprises four groups: Professional Services,
Educational Services, Maintenance Services, and Information Services.
Together, these groups provide customers with a broad and cost-effective
range of professional design consulting services, a complete curriculum of
training and certification programs, 7x24 global telephone support, and a
flexible approach to technical information delivery. Bay Networks delivers
its network service and support products via its 5 worldwide Technical
Response Centers.

Bay Networks, Inc. is a leading worldwide supplier of a full range of
multiprotocol routers, intelligent hubs, high-speed switches, and
sophisticated network management products for organizations building
enterprise-wide information internetworks. The company was established in
October 1994 with the merger of SynOptics Communications and Wellfleet
Communications, and now has combined revenues in excess of $1.3 billion
for its most recent year. With more than 1,000 resellers and over 1,400
direct sales and service personnel worldwide, Bay Networks markets and
supports its comprehensive product suite in 111 offices, providing 7x24
global support coverage. Bay Networks World Wide Web address is:
http://www.baynetworks.com.
 
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