VYCOR Corporation's DP Umbrella SQL brings a new approach to managing the
help desk with Beacon functionality, providing Problem Prevention at the
help desk

College Park, MD -- June xx, 1995 -- VYCOR Corporation's DP Umbrella SQL
help desk solution has combined standard help desk features with a new
approach to the help desk resulting in Problem Prevention technology. With
the combination of Problem Management, Problem Resolution and Desktop
Management VYCOR delivers DP Umbrella SQL Beacon to its users. This Beacon
approach allows the help desk to work in a proactive manner with its end
users, alerting them of future problems such as maintenance on any shared
asset or known bugs in an application, and a temporary resolution to allow
them to work without downtime.

DP Umbrella SQL has always tracked personnel, clients and systems since its
release over two years ago. The "10" module help desk solution maintains
full featured information such as: asset locations, hardware and software
information, connectivity and wirepath information and full and part time
users of these assets. This detailed information provides the help desk
with an in-depth view of all end users and their associated systems. With
all this information at the help desk's fingertips, targeted reports are
put to use when a potential problem or situation is recognized. Specific
users are then notified via e:mail, fax, pager, etc. of the problem
(printer needing maintenance), and a temporary solution ( how to connect
to another printer for that period of time).

Help desk operators can now take a proactive role in the dissemination of
information regarding maintenance, upgrades, replacements, or system
outages which affect end user productivity.

Targeted messaging is the key foundation of VYCOR' s Problem Prevention.
Problem Prevention is achieved in DP Umbrella SQL though targeted messages
to specific end users identified through DP Umbrella SQL's asset
management system. With targeted messaging only those affected by a
potential problem are alerted, rather than the entire user base.

VYCOR Corporation's DP Umbrella SQL, the help desk industry leader for
Windows-client/server solutions, continues to make market gains by
understanding the customer's and markets' visions of the call center. DP
Umbrella SQL is known for its open architecture which enables seamless
integration to third party products. The ability to integrate with
Inference's CBR2 Product line, various e:mail packages, and Tally Systems'
NetCensus product are examples of the opportunities this open architecture
provides.

For more information please contact VYCOR Corporation, 5411 Berwyn Road,
College Park, MD 20740; 800-888-9267 or fax (301) 220-0727.

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