HP ESTABLISHES DIRECT TELEPHONE-ASSISTANCE SERVICES FOR MANAGERS OF
CORPORATE, MULTIVENDOR LOCAL AREA NETWORKS

24x7 HP Network Phone-in Support Available from HP Resellers in "HP
SupportPack"

PALO ALTO, Calif., April 24, 1995 -- Hewlett-Packard Company today
announced a direct telephone-assistance service specifically designed for
managers of corporate multivendor local area networks. The new service,
called HP Network Phone-in Support, provides answers to complex questions
on selected network operating systems (NOS); network-management software,
such as HP OpenView applications; and other network installation,
configuration and operations software. In addition, the phone-in service
will provide multivendor troubleshooting and network fault isolation, with
up to 24x7 coverage, and problem-management assistance on a remote basis.

According to Infonetics, a market-research firm, the cost of network
downtime in corporations has risen dramatically in the past few years as
the number of local area networks has increased. "Shadow" IT
infrastructures have grown in many corporations outside of the traditional
MIS organization to administer and maintain this proliferation of
LAN-based end-user computing. Although certification programs have
improved the skills of many network managers, the need for ongoing access
to current network expertise at an affordable price never has been
greater, says Infonetics.

HP's new phone-in service fulfills this need by leveraging the knowledge
databases and call-tracking systems of HP's Worldwide Response Center
while structuring a service that emphasizes quick call pick-up and
connection with on-line network specialists. These specialists are trained
to support not only individual hardware and software products, but also
PC-based multivendor networks. HP's Worldwide Response Center consists of
more than 2,000 engineers working in 3 5 locations around the world.

The new service, in conjunction with existing HP System Support services
UNIX(R) system-based and PC-based networks, offers corporations the
benefit of one comprehensive- service provider for the majority of
client/server networks in use today.

"More and more customers are telling us the issues of multivendor network
interoperability are the 'game breakers' when it comes to putting
client/server computing into production across the corporation," said
Douglas K. Blackwood, product marketing manager of HP's Software Services
and Technology Division. "Now corporations have the ability not only to
get affordable answers to the day-to-day problems of managing LANs at
individual sites, but also to rely on one service provider to handle
support of both distributed LANs and UNIX system-based networks."

The service also complements HP's existing direct telephone support of many
popular desktop applications by adding the kind of network-manager support
necessary to complete the coverage of today's networked workgroup
applications. For example, a corporate customer now may purchase HP
HelpDesk services for individual desktop-software assistance together with
phone-in support of the underlying local area network on a site-by-site
basis.

Customers of HP NetServers may want to complement their 24x7 network
support with an optional 24x7 on-site hardware-service plan that enables
HP to dispatch an HP service representative to the HP NetServer location
within four hours, day or night, 365 days-a-year.

The 24x7 hardware-service plan for HP NetServers and the multivendor
phone-in service agreement are available from HP resellers in individual
HP SupportPacks, an innovative service-packaging concept first introduced
in March 1993. HP SupportPack, which provides HP's best price on
individual services, helps maximize the uptime of a customer's computing
environment.

U.S. Prices and Availability

The Network Phone-in Support HP SupportPack is orderable May 1, 1995 from
HP resellers in the United States, Canada (English-speaking provinces),
UK, Austria, Netherlands, Germany, Belgium, Switzerland and France. For
the rest of Europe and the Asia Pacific region, rollouts are planned
throughout 1995. Network Phone-in Support will be delivered in local
language, except in Austria and Switzerland (German) and the Nordic
countries (English). The service for other countries is scheduled to be
added shortly. It is priced on an annual basis as follows:

Business Hours                        Extended
(8 a.m. - 5 p.m., Mon. - Fri.)        Hours (24x7)
(in countries specified above)

Network Phone-in Support HP SupportPack:

First server at designated site network   $1,950        $2,925
HP Model No.                              (H5550A)      (H5552A)
Additional servers at the same site       $495          $745
HP Model No.                              (H5551A)      (H5553A)

Multiple sites and the connections between sites can be covered using the
same ordering configuration stated above.

Note: Network Phone-in Support also is available on a per-incident basis by
using VISA, MasterCard or American Express:

$ 175/hour                           $275/hour
(Minimum 1-hour charge)

Three years of 24x7 on-site hardware service for HP NetServers sold in an
HP SupportPack (U.S. only) is priced based on the type of HP NetServer
covered:

Recommended
HP SupportPack     HP NetServer                End-User Price
Product Number     Covered                     (US Prices)
---------------------------------------------------------------
HP H5512A          HP NetServer LC Series      $1,260
HP H5513A          HP NetServer LF/LH Series    1,512
HP H5514A          HP NetServer LM Series       1,908

HP offers a broad range of services to design, integrate, finance,
implement, operate, manage and maintain computing environments consisting
of multivendor hardware, software and networks. In 1994, HP generated $3.6
billion in service revenue. HP information technology service and support
programs are delivered by 17,500 professionals worldwide.

Hewlett-Packard Company is a leading global manufacturer of computing,
communications and measurement products and services recognized for
excellence in quality and support. HP has 98,200 employees and had revenue
of $25 billion in its 1994 fiscal year.

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