The Workflow Imperative
Building Real World Business Solutions

by Thomas M. Koulopolous

ISBN: 0-442-01975-0
PRICE: $32.95
240 pp, Softcover, 6 x 9

Do your competitors lure your customers away as you sit with yesterday's
market information buried in the in box? Sluggish information systems can
sandbag an operation and leave you at a disadvantage while companies with
automated workflow environments are responding faster and hitting the
market with products that customers want, when they want them.

Now you can break the paper chain phenomena and build a lean and responsive
business with the business process technology that everyone is talking
about: automated workflow.

Workflow technology has revolutionized the way modern businesses manage
information, allowing individuals to engineer change based on continual,
instantaneous feedback. This popular new technology works hand-in-glove
with Total Quality Management (TQM) and will allow you to:

* Slash process recycle times
* Accelerate product innovation
* Increase customer responsiveness

Written by the industry's leading authority on workflow, The Workflow
Imperative explains workflow automation in simple, clear, and
easy-to-understand terms. The book contains everything you need to know,
plan, and manage both the workflow process and the technology.

Whether you're looking for solutions to support reengineering or just want
to simplify information management, The Workflow Imperative has the
answers you need in a language you can understand.

ABOUT THE AUTHORS

Thomas M. Koulopoulos, President and Founder of Delphi Consulting Group, is
an internationally known lecturer and consultant, and developer of the
Time-based Analysis method, which he has taught to more than 2000
organizations. Recognized worldwide as the industry authority on the
subject of workflow and technologies for business process redesign, he was
named one of the top six consultants in the information industry by
InformationWeek magazine. His insights and frequent commentary on
workflow, in publications such as ComputerWorld, BusinessWeek, Byte, and
PC Magazine, have also made him one of the industry's most sought after
speakers, with lectures and seminars around the world.

Van Nostrand Reinhold
115 Fifth Ave
New York, NY 10003

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