Software Support, Inc. (SSI) Demonstrates Support ProFiler Version 2.0 &
Showcases Olympic Hopeful Gymnasts in Booth 4310 at PC EXPO June 20-22

-- Industry's First Application to Electronically Register, Activate &
Support Customers.--

Heathrow, Fla., May 30, 1995--Software Support, Inc. (SSI), a leading
third-party software support organization, is demonstrating Support
ProFiler version 2.0 for Windows at PC EXPO Tuesday, June 20 through
Thursday, June 22, 1995 at the Jacob K. Javits Convention Center in New
York. The program is included in all 90-day and annual end user packages
and corporate support agreements. The program is also available to
resellers, hardware manufacturers and software publishers for resale under
both SSI and private label agreements. SSI is also showcasing Olympic
hopefuls from local Northstar Gymnastics in Go For the Gold presentations
at 45 minute intervals during show hours.

"The Go For the Gold theme reflects the pursuit of excellence, teamwork,
dedication, flexibility and versatility synonymous with SSI and the
Olympic spirit," said SSI President and CEO Joseph Jacoboni.

Shows will feature an introduction by an SSI spokesperson followed by
gymnastics demonstrations interspersed with a presentation on Support
ProFiler and the benefits of outsourcing technical support to SSI. Seated
members of the audience will be awarded a Go For the Gold medal hung on a
red-white-and-blue ribbon and will be eligible for a drawing for a special
gift. Because seating is limited and is granted on a first-come,
first-serve basis, visitors are encouraged to arrive 15-30 minutes prior
to show times.

"Support ProFiler version 2.0 is a revolutionary tool for providing
technical support -another SSI industry first," said Software Support,
Inc. President & CEO Joseph J. Jacoboni. "It simplifies and facilitates
registration, activation and support procedures, enhancing efficiency and
profitability. For system integrators and resellers, we offer private
label packaging. This option allows software publishers and resellers to
offer the support under their own name, ensuring greater customer
satisfaction and offering new revenue opportunities."

Support ProFiler version 2.0 is an application which registers and
activates SSI customers electronically, prompting the end user with a
series of questions and options. The program then scans the workstation
and/or network, issuing a series of codes which can then be transmitted
electronically to SSI via modem.

Customers without a modem may call SSI and manually enter the codes noted
on their screen via an interactive voice response system (IVR) or convey
the information to an SSI customer support representative (CSR). Automated
registration facilitates the support process by substantially lowering
registration time while providing SSI CSRs with accurate system
information. As a security measure, each customer is issued a personal
identification number or PIN, which the customer enters manually when
calling for support. The Macintosh version of the program is also
scheduled to ship Q2 1995.

By linking support services to registration, SSI predicts software
publishers and hardware manufacturers will experience an exponential
increase in the number of registrations while also gathering valuable
marketing data. The program provides a conduit for ongoing support renewal
notification, product upgrades, marketing messages and product/services
ordering information.

Support ProFiler version 2.0 offers OEMs a means of providing free (or
reduced rate) support for a pre-determined period and then migrating from
'free to fee' without sales intervention. At the end of the OEM-sponsored
support period, SSI offers (via Support ProFiler) a variety of ongoing
support options to end users on a fee basis. This offers OEMs, a simple
but complete solution, as well as an ongoing revenue stream, as SSI will
pay OEMs a percentage of revenue generated from the sale of ongoing
support services.

An end user experiencing a technical problem may utilize Support ProFiler
for electronic support. The end user choosing this option enters a brief
description of the current problem into a designated field. Support
ProFiler captures the active file(s) and the application's screen image.
The user then transmits the support request electronically to Software
Support, Inc. Once the CSR has evaluated the problem, SSI prepares a
response with a recommended solution which is made available for retrieval
by the end user. The built-in alarm alerts the end user to check for
responses. The end user always has the option of calling a CSR for
assistance instead of using the electronic service.

Software Support, Inc., founded in 1991, offers efficient full-service and
overflow outsourcing solutions which provide telephone support 24 hours a
day, seven days a week, 365 days a year for more than 150 PC and Mac
software titles, running on Windows, DOS, OS/2 and Macintosh platforms.
SSI services are outsourced by software publishers and hardware
manufacturers, including: Software Publishing Corp. (SPC); Dell Computer
Corp.; Informix Software, Inc., Corel Corporation; Borland International,
Inc.; AT&T Multimedia Products Group and others. Through its reseller and
distribution network, SSI supports a full range of users from Fortune 1000
companies down to individual users with a variety of support options and
plans, including: call blocks, hour blocks, one-year and 90-day unlimited
support packages and pay-as-you-go support via 800 and 900 telephone
services.

SSI also offers Advanced Technical Support (ATS) services for Networks.
Certified NetWare Engineers (CNEs) and other advanced network support
professionals provide complete support for Lotus Notes, Novell NetWare
3.x, Novell NetWare 4.x, Windows NT Workstation, Windows NT Server,
Windows for Workgroups, NetWare Lite and Personal NetWare. Services are
available on an annual contract basis, a fixed-price per incident and/or a
per minute charge. Companies may purchase ATS support in blocks of calls
or blocks of hours. Retail support packages are sold by MicroAge, CompuCom
and others. SSI is headquartered in Heathrow (greater Orlando), Florida.

Software Support Inc
300 International Parkway
Heathrow, FL 32746
407-333-4433,  fax 407-333-9080

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