LAN TIMES LAUNCHES TECHNICAL SUPPORT CENTER

First Publisher-Sponsored Support Service to Provide 24 x 7
Vendor-Independent Troubleshooting for Network Professionals

NEW YORK -- PC Expo -- June 20, 1995 -- LAN Times, The McGraw-Hill
Companies' enterprise computing magazine, today launched the LAN Times
Technical Support Center, the first publisher-sponsored telephone support
service for network professionals. These professionals can try out this
new vendor-independent network troubleshooting service at no charge by
bringing their questions to The McGraw-Hill Companies booth # 4146 at PC
Expo.

The LAN Times Technical Support Center has an experienced team who offer
technical support specifically focused on solving network problems
quickly. The support professionals who provide this telephone support for
LAN Times readers are trained and certified, and have hands-on field
experience in a wide variety of networking technologies and products
including IBM OS/2, Lotus Notes, Microsoft Windows and Windows NT, and
Novell NetWare and UnixWare.

"Since its inception more than ten years ago, LAN Times has been a leader
in providing its readers the technical information about networking needed
by network professionals," said Michela O'Connor Abrams, vice president
and group publisher of LAN Times and Open Computing. "We are continuing
our leadership tradition by being the first publisher to offer network
professionals an alternative to costly vendor-sponsored technical support
packages and giving them the help they need when they need it -- 24 hours
a day, seven days a week."

According to Stephen Saks, chief information officer of the California
Trucking Association and vice president of its Motor Transport Management
Group, "The LAN Times Technical Support Center is a very valuable concept
because so many enterprises are at the mercy of vendor support programs
where there is no accountability. Because LAN Times has an excellent
reputation for delivering information that assists in the successful
deployment of computer networks, people can be confident that the LAN
Times Technical Support Center will provide a high quality of support for
these networks."

Pricing and Availability

The LAN Times Technical Support Center is available now to LAN Times
readers by calling:

* 800-373-5267 for more information about the LAN Times
  Technical Support Center
* 800-745-5267 for credit card per minute and incident billing
* 503-835-5267 for international per minute and incident billing
  by credit card
* 900-555-5267 for telephone billing per minute

Service calls will be priced as follows:

* $3.79 per minute with a 15-minute minimum charge billed via credit card
for use with either the 800-745-5267 or 503-835-5267 telephone numbers

* $3.99 per minute with a 15-minute minimum charge for telephone billing
using the 900555-5267 number

* $99.00 per incident billed via credit card for use with either the
800-745-5267 or 503835-5267 telephone numbers.

LAN Times is a bi-weekly McGraw-Hill Companies publication that provides
more than 175,000 network professionals, who build and maintain enterprise
networks, with timely and comprehensive networking product news and
analysis, technical features, product reviews and product comparisons. The
LAN Times OnLine Internet address is http://www.wcmh.com/lantimes.

LAN Times
1900 O'Farrell St, Suite 200
San Mateo, California 94403-1311
(415) 513-6800,   FAX (415) 513-6985

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