The Molloy Group Integrates KnowledgeBroker Packaged Knowledge into
Self-Learning TOP OF MIND Help Desk

PARSIPPANY, NJ, May 16, 1995 -- The Molloy Group, Inc. has announced an
agreement to incorporate pre-packaged technical KnowledgeBases from
KnowledgeBroker Inc., Irving, TX, as source materials for TMG's
proprietary Knowledge Cubes.

Knowledge Cubes are standardized knowledge content enhancements for TMG's
award-winning TOP OF MIND Help Desk software. TMG will draw on KBI's
KnowledgeBases for "raw" content, which will be processed into a unique
case structure that takes advantage of the patent-pending Cognitive
Processor which TOP Of MIND uses for problem diagnosis and resolution.

By adding a Knowledge Cube on a specific domain -- such as problems or
questions on Microsoft Windows or a particular software application -- the
user can make the TOP Of MIND system instantly "smarter" about that
domain, and can retrieve answers or problem resolutions that much faster
and easier. The first set of Knowledge Cubes, on Windows and several key
Windows applications, are scheduled for release in June.

"Entering information manually to populate a knowledge-based help desk
application can be enormously time-consuming, particularly for an already
over-extended help desk staff," says Bruce G. Molloy, TMG's President.
"Knowledge Cubes put the information right at your fingertips."

There is a great deal of demand at the help desk for knowledge content
products, Mr. Molloy observes. The Gartner Group, a leading IT industry
consulting firm, predicts that the market for pre-packaged information
will reach $150 million by 1996. "While the available knowledge products
will not resolve all of your problems, they provide a basis to get you
started," he says. "KnowledgeBroker has established a very substantial
presence in this market, and TOP Of MIND users will benefit greatly from
the availability of KBI's data in Knowledge Cube form."

KBI markets its KnowledgeBases in versions tailored for a number of
commercially marketed help desk software packages. The data generally is
formatted as raw text, in a database structure customized for each
specific help desk application. In processing the data into Knowledge
Cubes, TMG adds a unique component: the intelligent connections generated
by the Cognitive Processor.

"Knowledge is the real problem-solver; the Cognitive Processor allows TOP
Of MIND to absorb knowledge simply through day-to-day use," Mr. Molloy
explains. "It learns from the experience represented by the calls that are
logged. The cases in TOP Of MIND establish connections -- weighted
associations -- between elements such as the problem, the diagnosis and
the resolution. The connections greatly simplify retrieval of past
diagnoses and resolutions.

"Knowledge Cubes are unique," Mr. Molloy adds. "They're collections of
cases that include both information and the smart associations. TOP Of
MIND integrates this knowledge into its cognitive network and associates
it with existing knowledge. You add the Cube, and the system gets
smarter."

For more information about TOP Of MIND and Knowledge Cubes, contact The
Molloy Group at 90 East Halsey Road, Parsippany, NJ 07054, telephone (201)
884-2040 or fax (201) 887-9177. TMG's e-mail address is
marketng@molloy.com.

For more information about KnowledgeBroker's KnowledgeBases, contact KBI at
8101 RidgePoint, Suite 104, Irving, TX 75063, telephone (800) 829-4KBI or
fax (714) 380-1180.

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