QDM Announces the Quality At Work Version 3 Applications

QAW Project, QAW Customer, QAW Service: Shrink-wrapped workflow-enabled
solutions for Lotus Notes

New York, June 28, 1994 -- Quality Decision Management (QDM) announces the
release of the Quality At Work, Version 3 (QAW) applications: QAW Project,
QAW Customer, and QAW Service. These applications add Quality At Work
workflow functionality to the groupware capabilities of the Lotus Notes
platform. They are easy to install and use and represent the fastest way
to deliver the benefits of Lotus Notes and workflow to organizations with
specific business needs.

QAW Project is a Notes-based workflow-enabled Project Management system
with a link to Microsoft Project. It combines the planning power of
Microsoft Project, the groupware capabilities of Lotus Notes, and the
workflow technology of Quality At Work to create a powerful application
that helps users lay out, share, and act on their project plans. Projects,
Milestones, and Tasks may be defined in Microsoft Project and imported
into the Notes-based QAW Project database where they are assigned,
managed, and completed. Quality At Work functionality such as ad-hoc
workflow and dbLINK database synchronization technology keeps people
informed of their pending work and of the current status of ongoing
activity.

QAW Customer is a workflow-enabled Contact Management system for Notes. QAW
Customer is a dynamic system that helps users not only record information,
but also take action. Using the ad-hoc workflow of the QAW Business
Utilities (included with every copy of QAW Customer and all other QAW
applications), users can assign action based on customer contacts and
manage these assignments to completion. Using the Notes F/X technology,
users can compose letters and presentations in Lotus' Ami Pro or Freelance
Graphics and save them as embedded objects in Notes documents in the QAW
Customer database.

QAW Service is an integrated system of workflow-enabled Notes databases
that work together to create a complete HelpDesk/Service Request
Management system. The principal database in the system--QAW Service helps
service professionals record and process service requests. As work is done
in this database again with the help of the included QAW Business
Utilities--other databases are filled with valuable information such as
Knowledge Base items and Customer Feedback. QAW dbLINK technology keeps
the information in all of these databases current and updated.

Jeff Papows, Vice President of the Notes Product Division at Lotus
Development Corporation commented, "The QAW applications intelligently
blend ad-hoc workflow functionality into the Notes groupware environment
in the key areas of project management, contact management, and automated
HelpDesks. Applications such as these continue to reinforce and strengthen
Notes' position as the de facto standard groupware platform "

All three of the QAW applications include the ad-hoc workflow routing
functionality of the QAW Business Utilities. These forms--Action Item,
Brainstorm, Dialog, Opinion Poll, and Request Approval--are launched from
the QAW application database, received and responded to in user Mail
files, and updated in the database from which they were launched as each
recipient responds. All input and conversation is "threaded" into the
original document, no new Reply documents are necessary. These forms
provide a unique link between the "shared space" of QAW application
databases and the "private space" of user Mail.

Frank Patterson, a Consultant working with the Stein, Roe & Farnham
investment management firm in Chicago, says "QAW Project is an
intelligently designed, easy-to-use Project Management application that
applies the power of Notes groupware and QDM workflow to a real business
solution. The QAW applications are examples of the kind of robust,
flexible, out-of-the-box solutions that the Notes marketplace has been
demanding for years."

QDM uses a server-based pricing model for QAW Project, QAW Customer, and
QAW Service. Each application costs $2,500 per server. Any server that
contains a QAW application must also contain the QAW Business Builder
($5,000/server, regardless of the number of QAW applications on that
server). The QAW Business Builder contains the dbLINK technology that
enables QAW applications to share information between and within Notes
databases. For example, a project could be launched on behalf of a
customer in a QAW Customer database. As the project is worked in a QAW
Project database, status information is dynamically updated back in the
QAW Customer database. The dbLINK technology in the QAW Business Builder
makes this type of integration possible.

QDM, one of the first Notes Business Partners, has been developing
successful workgroup and workflow applications in Notes for over four
years. QDM selects and merges proven management methodologies with
best-of-breed technologies to create the most compelling,
widely-applicable systems solutions available today. To join the growing
family of QAW users, contact Quality Decision Management.

Quality Decision Management Inc
200 Sutton St, Suite 225
North Andover, MA 08145
508-688-8266,  fax 508-688-5181

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