Great Plains Software Introduces New Services
Programs for Dynamics C/S+

New Consulting Services Group, Expanded Technical-Support Offerings
Targeted for Specialized Needs of Client/Server Customers

FARGO, ND, May 2, 1994 -- Great Plains Software today unveiled a
comprehensive set of service programs for customers of Dynamics C/S+, its
client/server financial applications software announced today. Highlights
of the services announced today include a guaranteed 100% incoming
response on customer support calls and the availability of consulting
services from Great Plains.

The company announced that it has created the Great Plains Consulting
Services group, a hand-picked team of financial-systems experts whose
mission is to work with Dynamics C/S+ Partners and customers to streamline
the implementation and operation of Dynamics C/S+ systems.

In addition, Great Plains defined an unusually broad menu of
technical-support services for Dynamics C/S+ customers. They include a
continuous-improvement software-maintenance program and three distinct
levels of telephone technical support -- each of which incorporates
unlimited toll-free calls and response-time guarantees.

"We've crafted these programs to address the particular service needs of
customers who are migrating their mission-critical financial applications
to a client/server configuration," said Dennis Erdle, director of customer
assistance at Great Plains. "Those needs include immediate technical
support; personalized technical support; and expert assistance in
converting their information-systems technologies to client/server. Our
new service programs give Dynamics C/S+ Partners unprecedented access to
the strengths of Great Plains' industry-leading service and support
capabilities, so they can construct software-and-service combinations that
will ensure a successful implementation for the customer."

Expert Consultants on Demand

The new Consulting Services group consists of Great Plains professionals
who are expert in both Dynamics C/S+ and the implementation of
client/server financial systems. Many of them have been directly involved
in the development of Dynamics C/S+, and thus can provide levels of
technical expertise not generally available directly to customers.

Aspects of a Dynamics C/S+ solution in which Consulting Services can be
deployed include: project organization; project documentation; project
planning; physical installation; implementation; customization; training;
project management; and production cut-overs.

A central goal of the new group is to complement and extend the consulting
capabilities of Dynamics C/S+. Toward this end, the recommendation to
involve Great Plains Consulting Services in a customer's implementation of
Dynamics C/S+, as well the level of that involvement, will be at the
discretion of the reseller.

Great Plains' insistence on cooperation with its Partners in all aspects of
the delivery of consulting services is a natural extension of the
"cooperative sales" model it has adopted for Dynamics C/S+. A close
relationship between the Dynamics C/S+ Partner and Great Plains Consulting
Services will result in the optimal mix of consulting capabilities for the
project at hand, as well as a shared focus on making the customer
successful.

Flexible Technical Support

The technical-support services Great Plains has developed for Dynamics C/S+
back this innovative product with continuous software improvements, which
increase the efficiency of a customer's system, and expert, timely
problem-solving.

The Enhancement Program provides the customer with each new software
feature and refinement of Dynamics C/S+ that Great Plains creates during
the customer's enrollment. The enhancements are distributed automatically
to customers, on an "ongoing-release" basis. All new Dynamics C/S+
customers must be enrolled in the Enhancement Program.

Three different Express Support Plans address the varying needs that many
Dynamics C/S+ customers will have for direct technical support for Great
Plains -- as a supplement to the support they receive from their Dynamics
C/S+ Partner.

Express Connect provides immediate access to a Great Plains support
engineer, via unlimited toll-free calls -- an industry first.

Express Engineer includes the assignment of two Great Plains support
engineers as primary contacts, as well as unlimited toll-free calls and a
guaranteed one-hour response to inquiries.

Express Response provides unlimited toll-free calls and a guaranteed
one-hour response to inquiries.

Other components of Great Plains' technical-support offerings for Dynamics
C/S+ include automated fax-on-demand; the Dynamics C/S+ "Expert" bulletin
board service; and remote modem support, which links a customer's system
to a Great Plains support engineer via modem.

Pricing and Availability

The fees for Great Plains Consulting Services professionals vary, depending
on the level of consultant expertise required. Their services are
available through Dynamics C/S+ Partners.

The Enhancement Program and the three Express Support plans are priced as
percentages of the current list price for a customer's Dynamics C/S+
software system. The Enhancement Program is sold by Great Plains' Dynamics
C/S+ Partners as part of the overall solution. The Express Support plans
are available through Dynamics C/S+ Partners, or directly from Great
Plains.

Great Plains Software develops, markets and supports financial applications
software for the leading computer platforms. The company offers solutions
ranging from entry-level integrated accounting software to client/server
systems. More than 3,000 VARs, qualified installers and third-party
product developers sell, install and support Great Plains products
worldwide. Founded in 1981, Great Plains is privately owned with 600
employees.

Great Plains Software
1701 Southwest 38th St
Fargo, ND 58103
701-281-0550,  fax 701-281-6600

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