The Vantive Corporation Signs Strategic Marketing and Reseller Agreements
With Oracle Corporation 

Database and Service Industry Leaders Team to Deliver the Customer Service
Enterprise

MOUNTAIN VIEW, CA, August 23, 1993 -- The Vantive Corporation and Oracle
Corporation today announced a strategic initiative to help companies
worldwide deliver superior service, product quality and customer
satisfaction for competitive advantage. Vantive and Oracle have formed a
Strategic Marketing Partnership and a Reseller Agreement to deliver the
Vantive System on the ORACLE7 enterprise database to the international
marketplace.

The Vantive System is a family of client/server applications that span the
enterprise: customer support and help desk, quality assurance and product
development, sales and marketing. These applications leverage a common
enterprise database -- a corporate knowledge-base that tracks and manages
all the data about a company's customers, its products, and how customers
use those products. Available in September, 1993, the Vantive System on
ORACLE7 offers companies the open architecture and scalable systems
performance required to manage complex corporate information systems.

John Luongo, Vantive President and Chief Executive Officer, commented,
"Oracle and Vantive share the same vision of open systems, enterprise-wide
customer service and product quality. Today's announcements expand
Vantive's reach into Oracle's international markets, and deliver Oracle's
industry-leading relational database technology to the customer service
arena."

Richard A. Doerr, Vice President of Oracle's U.S. Channels, commented,
"Vantive is at the forefront of a new market for customer information
systems that are as mission-critical as manufacturing and financial
systems. Our joint efforts offer customers a strong solution based on
ORACLE7's cooperative server technology." 

Vantive and Oracle

The Vantive Corporation has joined Oracle's Value Added Relicensor Program,
a component of the Oracle Business Alliance Program.

The Vantive System is a cross-industry solution and is sold to companies in
financial services, medical/pharmaceutical, telecommunications, utilities,
and technology markets. Current customers include such blue-chip companies
as Adobe Systems, Incorporated, Boehringer Mannheim, Entergy, NEC
Corporation and Motorola.

The Vantive System is highly portable and operates on PC, Macintosh and X
workstation clients, as well as popular UNIX server platforms. All Vantive
applications were developed in collaboration with Dr. William Davidow,
co-author of Total Customer Service, and major investor in the company.
These applications offer advanced problem solving help and workflow
management capabilities to help deliver quality and customer satisfaction.
The Vantive System is easy to customize with Vantive Tools, a set of
application-specific customization tools that require no changes to source
code.

The ORACLE7 is a relational database management system (RDBMS) based on
cooperative-server technology. It supports industry-standard SQL query and
update transactions that automatically retrieve and modify data on
multiple servers. Cooperative server technology enables users to access
data stored on multiple servers. It additionally enables a group of
low-cost servers to outperform the most powerful mainframe systems, and
offers high reliability because there is no single point of failure. With
ORACLE7, organizations can increase their system capacity and performance
simply by adding another server computer to the network. ORACLE7 is
designed to support thousands of users requiring a high volume of
transactions per second. 

Oracle Corporation

Oracle Corporation, headquartered in Redwood Shores, Calif., is the largest
supplier of DBMS software and the third largest software and services
company in the world.

Oracle develops and markets an integrated line of software products for
database management, CASE, applications development, decision support and
office automation, as well as families of financial, human resource and
manufacturing applications. Oracle products are available on PCs,
minicomputers and mainframes, and ORACLE is the first and only open
relational database to run on massively parallel supercomputers.

The company offers its products, along with related consulting, education
and support services in 92 countries around the world. Oracle is a
publicly-held corporation whose shares are traded on NASDAQ/NMS with the
ticker symbol ORCL. For further information about Oracle, call Oracle
corporate headquarters at 415-506-7000 or write to Oracle Corporation, 500
Oracle Parkway, Redwood Shores, CA 94065. 

The Vantive Corporation

Vantive is the leading supplier of integrated, client/server applications
that span the enterprise: customer support and help desk, quality
assurance and product development, sales and marketing. Vantive's products
give companies a competitive edge by delivering superior products and
total customer satisfaction.

The Vantive System is based on a high performance client/server
architecture, is easy to customize, highly portable and scalable across
PC, Macintosh, and UNIX platforms, and integrates easily with other
applications. Products are cross-industry and sold to the financial,
telecommunications, utility, medical/pharmaceutical, and technology
companies through direct, reseller and OEM sales channels.

The Vantive Corp
1890 N. Shoreline Blvd, Mountain View, CA 94043
415-691-1500,  fax 415-691-1515

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