ProActive Signs Agreement with Adobe Systems to Implement ProActive's
Client/Server Support, Quality, and Help Desk Software Worldwide

MOUNTAIN VIEW, CA, August 9, 1993 -- ProActive Software, Inc. today
announced it has signed an agreement with Adobe Systems, Incorporated that
allows Adobe the worldwide use of its client/server Support, Quality, and
Help Desk Advantage software applications. Under the agreement, Adobe will
use ProActive's products in the Application Products and Systems Products
Divisions to provide state-of-the-art service to customers and internal
users.

Adobe will use Support Advantage as the backbone of its call center in the
Application Products Division to support Adobe's font products and
applications; Quality Advantage will be used for bug tracking, product
change requests, and problem resolution in the Quality Assurance
departments in both divisions; and Help Desk Advantage will be used for
Adobe's worldwide internal Help Desk. Adobe also has the option to install
ProActive's software at customer sites so that their customers can log on
to the system to access the problem resolution database, report bugs, and
make product suggestions.

"Adobe builds innovative products that improve communications for computer
users," said John Luongo, ProActive's president and chief executive
officer. "It's been a pleasure to work with a company that communicates
customer and product information throughout the organization to help
achieve the goal of providing excellent customer service."

"We are pleased to be working with ProActive to implement an integrated
customer service solution that is flexible enough to grow with the
company," said Al Pappas, Adobe's vice president of Information Systems.
"ProActive's family of client/server applications, tools, and services
will help ensure that our customers' calls are answered promptly and
efficiently." 

Extensible System

Adobe is working with ProActive's consulting engineers to customize the
system by building add-on modules for configuration management, automated
testing, and project management. In addition, Adobe's staff will use
ProActive's Advantage Tools to customize screens and workflow rules to fit
the way Adobe does business. 

Support and Quality in Action

Support Advantage will be implemented on Adobe's client systems in its
Application Products Division call center. Customer representatives manage
and track thousands of calls daily regarding Adobe Illustrator, Adobe
Photoshop, Adobe Acrobat, and other application and font products.
Technical problems and enhancement requests will be routed to the Quality
Assurance organization where Quality Advantage will track defects and
product change requests. 

Support for Internal Help Desk

Help Desk Advantage will enable employees worldwide to get quick responses
to inquiries about everything from computer problems and personal benefits
packages, to research articles in the library. Requests are issued from
employees' desktop computers and routed to the appropriate department and
specialist. Employees can also access a database of on-line information to
get solutions immediately. 

About the Companies

ProActive Software, Inc. is the leading supplier of integrated
client/server software that spans the enterprise: customer support and
help desk, quality assurance and product development, sales and marketing.
ProActive's products give companies a competitive edge in delivering
superior products and total customer satisfaction.

Adobe Systems Incorporated, founded in 1982, is headquartered in Mountain
View, California. Adobe develops, markets, and supports computer software
products and technologies that enable users to create, display, print, and
communicate electronic documents. The company licenses its technology to
major computer and publishing suppliers and markets a line of type and
application software products. Revenue for 1992 exceeds $265 million.

ProActive Software Inc
1890 North Shoreline Blvd, Mountain View, CA 94043
415-691-1500,  fax 415-691-1515

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