The Vantive Corporation Delivers Quality Assurance Software to Enable ISO
9000 Compliance 

Vantive Quality Helps Companies Meet International Quality Standard

MOUNTAIN VIEW, CA, August 23, 1993 -- The Vantive Corporation, formerly
known as ProActive Software, Inc., today announced immediate availability
of Vantive Quality, a quality assurance management system that helps
organizations comply with the ISO 9000 international quality standards.
Vantive Quality is integrated with other Vantive applications such as
Vantive Support, offering customers a comprehensive customer service and
quality management system.

John Luongo, Vantive's President and CEO, said, "Achieving superior product
quality is critical to customer satisfaction and to long-term competitive
advantages. Our commitment to helping customers achieve leadership in
quality and service is reflected in our own dedication to delivering
products that meet the highest standards. Vantive Quality provides an
infrastructure to monitor and improve quality, track quality in the
development process, and automate compliance with the ISO 9000 quality
standards."

Vantive Quality is one of five integrated client/server software
applications in the Vantive System. The Vantive System also includes
Vantive Tools for application customization and Vantive OpenLinks,
interfaces to third party applications and technologies. Vantive Quality
is designed for companies developing a wide variety of products or
services, and is used in quality assurance, product development and
engineering departments. All Vantive products share a common enterprise
database and feature advanced problem-solving help, workflow. management
and reporting.

ISO 9000, as defined by the International Organization for Standardization,
was developed as a series of quality standards for suppliers wishing to do
business with the European Community. Today companies around the world
apply ISO 9000 requirements as a step towards implementing a total quality
management (TQM) system. For U.S. companies, ISO compliance can also be a
step towards meeting the strict criteria of the Malcolm Baldridge National
Quality Award.

Alka Shah-Jarvis, President of the Bay Area Quality Assurance Association,
Quality Assurance Consultant for Charles Schwab in San Francisco, and
professor for quality assurance programs at University of California
(U.C.) Berkeley-Extension, U.C. Santa Cruz-Extension, and Santa Clara
University, added, "There is a world-wide trend toward more stringent
customer expectations with regard to quality. Accompanying this trend is a
growing realization that continual improvements in quality are often
necessary to achieve and sustain good economic performance. Vantive
Quality facilitates that process and improves product quality." 

About ISO 9000 and Vantive Quality

The ISO standards outline extensive procedures for establishing,
documenting, and maintaining an effective quality system. Through ISO 9000
registration, companies demonstrate to customers their commitment to a
high level of quality and the ability to meet a customer's quality needs.
ISO 9000 standards are comprehensive and apply to all departments across
an organization.

Vantive Quality is a comprehensive quality assurance and product
development management system covering the entire product lifecycle:
design, development, production, installation, and maintenance. It enables
companies to comply with goals defined in the ISO standards including:
monitoring development phases, defining and monitoring quality objectives,
managing product configurations, controlling changes and defects,
validating product operations, tracking installations, maintaining
specifications and documentation, supporting customers, tracking problem
resolutions and product releases, and several others. Vantive Quality also
helps improve product quality by providing:

* a single repository of solutions to product problems which can
  be accessed by the support, engineering, quality assurance,
  sales & marketing groups; 
* automatic problem escalation and dispatching; 
* automatic communication of workarounds and fixes to the
  appropriate parties; 
* support for standard classification of defects as defined in
  the IEEE 1044 standard; 
* transparent links to popular software source and revision
  control systems; 
* ability to link defects to the specific level of product or
  assembly affected; 
* metrics, packaged reports, and ad hoc query support for real
  time quality management.

Benefits of Vantive Quality

Vantive Quality shortens product development and change cycles while
speeding time-to-market. It reduces product defect levels and
labor-intensive delivery costs while optimizing management decision-making
capabilities. Vantive Quality is integrated with other Vantive
applications such as Vantive Support, enabling customers to share
important information across multiple departments, issue action requests
and automatically notify technicians in R&D, as well as sales and
marketing about problem resolutions. 

International Organization for Standardization

ISO is a worldwide federation of national standards bodies. The work of
preparing International Standards is carried out through ISO technical
committees. 

The Vantive Corporation

Vantive is a leading supplier of integrated, client/server applications
that span the enterprise: customer support and help desk, quality
assurance and product development, sales and marketing. Vantive's products
give companies a competitive edge by delivering superior products and
total customer satisfaction.

The Vantive System is based on a high performance client/server
architecture, is easy to customize, highly portable and scalable across
PC, Macintosh, and UNIX platforms, and integrates easily with other
applications. Products are cross-industry and sold to the financial,
telecommunications, utility, medical/pharmaceutical, and technology
companies through direct, reseller and OEM sales channels.

The Vantive Corp
1890 N. Shoreline Blvd, Mountain View, CA 94043
415-691-1500,  fax 415-691-1515

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