The Fourth Annual International Help Desk Conference will be the largest
gathering of Help Desk and customer support professionals in the world

Colorado Springs, Colorado -- On January 31 to February 4, 1993, Help Desk
Institute (HDI) will host its Fourth Annual International Help Desk
Conference at the Walt Disney World Dolphin Resort located in Lake Buena
Vista, Florida.

"This conference will offer the newest information, products and techniques
for the Help Desk/customer service industry," said Help Desk Institute
Chairman Ron Muns. "More than 70 sessions will be available to educate and
stimulate the Help Desk professional."

The conference is divided into six tracks. The Operations track will cover
the day-to-day tasks of a Help Desk; the Tools/Technology track will
describe Help Desk information systems, ergonomics and reference
materials; the Customer Service track will present sessions on Help Desk
etiquette; the Case Studies track will offer global stories on Help Desk
operations; the Special Interest track will include general Help Desk
information; and the Support Issues track will feature the most common
Help Desk software and hardware on the market.

Basic, intermediate, advanced and technical track levels are available for
all types of participants. In addition, there will be free-form networking
sessions for participants who wish to exchange ideas, problems and
solutions in a looser format.

"The conference will also present the International Help Desk Excellence
Award. This presentation will be made before the Thursday morning General
Session and given to the most outstanding Help desk professional who has
gone beyond personal excellence," said Muns.

The 1993 International Help Desk Conference is targeted toward Help Desk
managers and supervisors; information center managers; management
information systems directors; systems analysts; network support
personnel; training managers; computer support managers; data
communications managers; operations analysts; project leaders; customer
service directors; computer operations personnel; voice communications
personnel; office automation personnel; and anyone planning, implementing,
operating or supporting a Help Desk.

Price for the 1993 International Help Desk Conference is $845 for members
(additional member registrants are $745) and $945 for nonmembers
(additional nonmember registrants are $845).

A block of rooms at the Walt Disney World Dolphin Resort has the special
room rate of $155 for single or double occupancy. Although Walt Disney
World hotels do not offer government rates, HDI has made arrangements at
other hotels to accommodate those who require government rates or other
room options.

To make reservations at the Walt Disney World Dolphin Resort, please call
the hotel directly at (800) 227-1500. For information on other hotels or
help with travel arrangements, please call HDI at (800) 248-5667 or (719)
531-5138.

HDI is headquartered in Colorado Springs, Colorado. It provides training,
educational materials and a networking forum for Help Desk professionals.
Founded in 1989, the Institute boasts over 2,000 members around the world
and 32 local chapters in four countries. Seminars and conferences are
offered year round throughout the U.S., Canada, Europe and Australia. All
technologies are supported -- including mainframes, PCs, minicomputers and
accompanying networks.

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