TIA generates an enormous amount of e-mail to us, and our goal is to respond to all of it within a maximum of 24 hours (occasionally longer on weekends). You will receive the fastest response, however, if you send your question or problem to the most appropriate address below:
.................. tia-order-desk@marketplace.com ....................
Anything related to Single User ordering/licensing, including:
.................. tia-eval-support@marketplace.com ..................
All technical support for Evaluation users. We will attempt to serve
all Evaluation users, but naturally Registered users have priority.
.................. tia-beta-support@marketplace.com ..................
All technical support for users of beta versions of ports or new
releases. Please use this address so we can track you separately.
.................. tia-ports@marketplace.com .........................
All questions related to ports and custom port development. (Note: a
complete document on current port status is always available -- see
the address in section D).
.................. tia-feedback@marketplace.com ......................
All bug reports, feature requests, customer service comments, etc. In
particular, please send suggestions or additions for any of our TIA
documents, and let us know if we may acknowledge your contribution.
B) E-MAIL ADDRESSES FOR MAILBOTS
The TIA online ordering system uses special "mailbots" to process e- mail requests for both Single User and Host licenses. These mailbots automatically handle all 3 steps in the process. (Note: in each step you should have your reply back within just a few minutes.)
Single User Version: tia-single@marketplace.com
Host Version: tia-host@marketplace.com
tia-broadcast-request@marketplace.com
C) E-MAIL ADDRESSES FOR DOCUMENTS
To receive any of the following documents via e-mail, just send a blank message to the address listed. No subject or body is necessary. Turnaround time is usually 5 minutes or less, depending on your location and Internet mail traffic conditions. All document sizes are approximate. (Note: all of these document are also available via FTP, gopher, and WWW as described in section D).
.................. tia-info@marketplace.com ..........................
About The Internet Adapter: an overview of what it is, who should use
it, how it is sold, how you can evaluate or order it, etc. (18K)
.................. tia-FAQ-single@marketplace.com ....................
The TIA Single User FAQ: The most Frequently Asked Questions about
TIA, how it works, how it compares with conventional SLIP, where to
get more information, etc. Recommended for all Single Users. (25K)
.................. tia-FAQ-host@marketplace.com ......................
The TIA Host FAQ: As above, but directed specifically at system
administrators who are evaluating/using the Host version. (25K)
.................. tia-install-single@marketplace.com ................
The TIA Single User Installation Instructions: a copy of the
instructions you receive when you order either an Evaluation or a
Registered Single User license. Helpful both for preview purposes or
in case you lose your copy. (25K)
.................. tia-install-host@marketplace.com ..................
The TIA Host Installation Instructions: as above, for Hosts. (25K)
.................. tia-mac-setup@marketplace.com .....................
The TIA Companion for Macintosh: A step-by-step guide to setting up
the TCP/IP and SLIP software you need to use TIA. Published by user
demand to make this process comprehensible to the non-rocket
scientist. Long but packed with info. (35K)
.................. tia-win-setup@marketplace.com .....................
The TIA Companion for Windows: as above, but for Windows users. (35K)
.................. tia-tcpip-info@marketplace.com ....................
The TCP/IP Help File: A compendium of other tips and pointers to other
Internet resources for setting up and using SLIP software. (25K)
.................. tia-site-info@marketplace.com .....................
TIA Site Licensing: Information about multiple-host and site licenses
for TIA, including price schedules for Commercial and Academic
licenses and fulfillment procedures. (15K)
.................. tia-port-info@marketplace.com .....................
The TIA Port Report: A summary of the ports currently available and
plans for future ports and additional versions. (10K)
.................. tia-news@marketplace.com ..........................
TIA News: The latest issue of the TIA News, our periodic posting to
the TIA Mailing List (see section B). (10K)
.................. softaware@marketplace.com .........................
The SoftAware Product Brochure: A summary of the TIA packages,
including Internet Starter Kit books and disks, offered by SoftAware
Co. that can be ordered from them by phone or e-mail. (10K)
.................. tia-directory@marketplace.com .....................
This document you are reading.
D) DIRECT CONNECTIONS (TELNET, FTP, GOPHER, WWW)
If you have a shell account or direct Internet connection, these are the four fastest ways to get information about TIA (including all of the documents listed in section C), or to make a purchase:
TELNET ......................... marketplace.com
Currently, telnet only allows you to: a) view the TIA Info document,
or b) order a Registered license code (either Single User or Host)
using a credit card. Telnet only supports VT100, and does not yet
include pop-up help (this is in development), so ordering is often
easier using the more flexible e-mail system (see Section B).
FTP ............................ marketplace.com
Allows you to access all TIA binaries (both current, old, and beta
versions), plus all TIA documents listed in section C. Just login as
"anonymous" using your e-mail address as your password. Change to the
/tia directory for current versions of TIA binaries; the /tiabeta
directory for beta releases; and the /tia.old directory for older
versions. Look in the /tia/doc directory for all TIA documents (stored
in ASCII formats; other formats will be added soon).
GOPHER ......................... marketplace.com
Perhaps the easiest way for shell account users to "do it all", i.e.
read all of our information in gopher text files; get copies of any of
the documents listed in section C; and even purchase a Registered TIA
license code (using a telnet link). (*NOTE*: although you can retrieve
the TIA binary files using gopher, we have found that corruption
occurs much more frequently this way than via straight FTP.)
WORLD WIDE WEB ................. http://marketplace.com/
We have a complete set of WWW pages that offers the same resources as
with gopher, except in a fully graphical format. Of course, you can
also access them via lynx and other non-graphical browsers. (Note:
ordering Registered license codes currently uses a telnet link; forms
support is coming.)
E) PHONE NUMBERS
The majority of our resources are online simply because TIA is an online product. However, behind this interface are the very real faces of a team of enthusiastic folks who would be happy to help you with "offline" ordering and other questions (except technical support, which is currently offered only via e-mail -- see Section A).
SOFTAWARE CO. (Los Angeles, CA)........... 310-314-1466 (9-5 M-F,PST)
SoftAware handles Single User credit card sales of TIA via phone.
Besides TIA itself, SoftAware sells a complete line of TIA packages
that include certified TIA installation and the TCP/IP and SLIP
software that you will need for your PC or Mac. For a complete
brochure of their services, see the listing in section C.
INTERMIND CORP. (Seattle, WA)............. 206-545-7803 (9-5 M-F, PST)
InterMind can help you with all Host and Site licensing needs,
including evaluating, pricing, or purchasing either Commercial or
Academic licenses. InterMind is also the primary contact for all
reseller, co-marketing, and press inquiries.
MARKETPLACE IVR SYSTEM........1-800-440-6880 or 303-440-7550 (24 hrs.)
***IMPORTANT -- NOT A HUMAN.*** Included here for reference only, this
the number for the Interactive Voice Response system that allows you
to obtain a Marketplace.com Account Number to use in place of your
credit card number when ordering TIA via Internet e-mail or online.
(See complete instructions in the Single User or Host Order Forms.)
***END OF TIA DIRECTORY***
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