REQTRACK.ZIP  3614292  05-30-98  Request Tracker 0.9 is a Help Desk database
                               | system that allows you to store and retrieve  
                               | all pertinent information about customer      
                               | requests. Track who requests what and when    
                               | they requested it, what was done to address   
                               | the request, who handled the request and how  
                               | much time it took them. Extensive search      
                               | capabilities allow you to use the program's   
                               | database to identify similar problems or      
                               | requests that were handled in the past,       
                               | making the solutions instantly available.     
                               | Complete on-line documentation and            
                               | context-sensitive help is provided.           
                               | (CyberNiche Software) (Reg.Fee: $80)