What's New in VirusScan for Windows 95 v3.0.0 (3000)
         Copyright 1994-1997 by McAfee, Inc.
                All Rights Reserved.

                
Thank you for using McAfee's VirusScan for Windows 95. 
This What's New file contains important information 
regarding the current version of this product. It is 
highly recommended that you read the entire document.

McAfee welcomes your comments and suggestions. Please 
use the information provided in this file to contact us.

___________________
WHAT'S IN THIS FILE

- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Additional Information
- Contact McAfee

____________
NEW FEATURES

1.  VirusScan now offers the highest level of virus
    detection rates in the industry as well as fast
    scanning performance with its new Hunter engine
    technology. The Hunter engine achieves its stellar
    performance through a 32-bit, multithreaded
    implementation designed to utilize the latest
    advances in memory and I/O management.

    Hunter scanning technology achieves its leadership
    position in virus detection by combining several types
    of virus analysis technologies. All virus types
    including Word and Excel macros, boot-sector infections,
    file, multi-partite, stealth, polymorphic and encrypted
    viruses are detected. The Hunter engine even stops
    viruses written in Visual Basic 5.0 and Office97 file
    formats, offering users maximum defense against the
    newest threats to data.

2.  VirusScan for Windows 95 now offers an Emergency Disk
    creation utility. With this utility, you can create an
    Emergency Disk during and after VirusScan installation
    with your own high density floppy disk. This disk is an
    important part of a complete security program.

3.  ScanPM is now included with VirusScan for Windows 95.
    ScanPM is a command-line scanner with a reduced
    conventional memory footprint that operates in
    protected mode command-line environments such as DOS.
    SCANPM.EXE is added to the AUTOEXEC.BAT for low-memory-
    condition scanning on boot-up.

4.  VirusScan supports Microsoft Office97.

5.  VirusScan now offers simplified Microsoft Word, Excel,
    and zip file scanning. Word, Excel, and zip file
    scanning can now be enabled by clicking the right
    mouse button.
 
6.  VirusScan for Windows 95 now detects and removes the
    LAROUX Excel macro virus.

7.  New and improved polymorphic detection.


* NEW VIRUSES DETECTED *

This DAT file (3000) detects and removes an additional
2000 viruses.  The Macro viruses listed below are detected
and removed with this DAT file. 

New Macro viruses detected and removed:

ABC.A
ALIEN (.A-.B)
ALLIANCE.A
ANTICONCEPT.A
APPDER.A
ATOM (.A-.H)
BADBOY (.A-.B)
BALU.A
BANDUNG (.A-.J)
BIRTHDAY.A
BOOM.A
BEURO.A
CEEFOUR.A
CHAOS.A
CLOCK (.A-.D)
COLORS (.A-.J)
CONCEPT (.A-.N, .P, .S-.Z)
COUNT10 (.A-.B)
DANIEL (.A-.C)
DARK.A
DATE.A
DIETZEL.A
DIVINA (.A-.D)
DMV (.A-.B)
DOGGIE.A
DZT.A
EASY.A
EPIDEMIC.A
FORMATC TROJAN
FRIDAY.A
FRIENDLY.A
FURY.A
GANGSTERZ.A
GOLDFISH.A
HASSLE.A
HELLGATE.A
HELPER.A
HOT.A
HYBRID.A
IMPOSTER (.A-.B)
IRISH (.A-.C)
ITALIAN.A
JOHNNY (.A-.B)
KILLDLL.A
KILLPROT.A
KOMPU.A
LOOK (.A-.C)
LUNCH (.A-.B)
MADDOG (.A-.B)
MAGNUM.A
MDMA (.A-.E, .G)
MINIMAL (.A-.B)
MVDK1 (Macro Virus Development Kits; .A-.B)
NF.A
NICEDAY (.A-.B)
NIKI.A
NIKITA.A
NJ-CVK2 (Another Development Kit; .A-.B)
NJ-DLK1A (.A-.D)
NOMVIR (.A-.B)
NOP (.A,.B,.D)
NPAD (.A-.O)
NUCLEAR (.A-.E)
OLYMPIC (.A-.B)
OUTLAW (.A-.C)
PAPER.A
PHANTOM.A
PHARDERA (.A-.B)
POLITE.A
RAPI (.A-.H, .A1, .A2, .B1, .B2, ...)
RATS (.A-.C)
REFLEX.A
SATANIC.A
SAVER.A
SHOWOFF (.A-.E)
SMILEY (.A-.B)
SPOOKY.A
STRYX.A
SWITCHES TROJAN
TARGET.B
TEDIOUS.A
TELE.A
THEATRE (.A-.C)
TWISTER.A
TWNO (.A-.F, .H)
TWOLINES.A
WAZZU (over 40)
WEATHER (.A-.C)
WIEDEROFFEN TROJAN
XENIXOS (.A-.B)

New Excel viruses detected and removed:

DELTA (.A-.B)
DMV.A
LAROUX (.A-.B)
LEGEND.A
ROBOCOP.A
SOFA.A
YOHIMBE.A
                                   
____________
KNOWN ISSUES

1.  The new 3000 series DATs contained in VirusScan v3.0.0
    are not backward compatible with previous VirusScan 
    versions. The 3000 DATs should not be used with 
    VirusScan v2.x products.

2.  When using the Microsoft Plus Pack for scheduled
    scans, the command line call to VIRUSCAN95\SCAN95.EXE
    must be changed to VIRUSCAN\SCAN32.EXE to maintain your
    scheduled scan functionality.

3.  On some systems, after running the VirusScan for
    Windows 95 uninstaller, the right mouse click option to
    "Scan for Viruses" is not always removed.
  
4.  Windows 95 no longer requires MS-DOS memory managers.
    Using MS-DOS memory managers may cause VirusScan for
    Windows 95 to falsely detect viruses in memory. To
    eliminate false warnings, remark (Rem) the memory manager
    lines from your CONFIG.SYS to deactivate them.

5.  ScreenScan's log file has a maximum size of 100K. If
    the file reaches this size, the oldest data will be
    deleted. To retain logging data, you should edit the
    content to keep the log file under 100K or save the
    oldest data to another file.

6.  ScreenScan is designed to display the Centralized
    Alerting and Reporting settings as declared in the
    DEFAULT.VSC file. Actual configuration of ScreenScan
    Centralized Alerting and Reporting must be done
    through the procedures outlined in the Frequently
    Asked Questions section below.

7.  ScreenScan will stop scanning after it detects a virus
    and prompt you to launch VirusScan. If you have
    additional viruses on your system, ScreenScan will not
    notify you until the next time it activates. McAfee
    recommends that you scan and clean your entire system
    with VirusScan whenever ScreenScan detects a virus.

8.  ScreenScan is not currently compatible with 3-D screen
    savers in Windows 95 Service Pack II or third-party
    ScreenSavers. A standard Windows 95 screen saver must
    be selected and ScreenScan must be enabled in order to
    activate scanning during screen saver operation.
    
9.  After uninstalling ScreenScan, the screen saver will
    be set to None. You can reactivate your screen saver
    from the Display Properties.

10. Re-install VirusScan after installing or upgrading to
    Microsoft Excel 97 and/or Word 97 to enable VirusScan's
    right-mouse click option.

____________
INSTALLATION         

* INSTALLING THE PRODUCT *

If you would like to perform a "silent" installation
of VirusScan, requiring minimal user interaction and
using all default or "Typical" installation settings,
add -s (i.e. SETUP.EXE -s) to the setup command when
you install the product.

Network Administrators can customize the silent
installation feature by following the steps outlined
below.

1.  Check in the Windows directory to ensure that a
    file named SETUP.ISS does not already exist. If it
    does, rename it, back it up, or delete it.

2.  Run SETUP.EXE with the -r switch, (i.e. SETUP.EXE -r).

3.  Select the components you would like to be installed
    during the silent installation.  All responses will
    be recorded.

4.  Finish the installation, and locate the file SETUP.ISS
    in the Windows directory.

5.  Locate the section [SdSetupType-0] in the SETUP.ISS
    file and go to the line:

        Result=x

        where x is equal to
        301 (Typical installation)
        302 (Compact installation)
        303 (Custom installation)

6.  Add 100 to the above value, so that the Result
    variable is equal to 401, 402, or 403. Modifying
    this file will allow the installation to copy the
    VirusScan files to the drive where the operating
    system resides instead of defaulting to the C:
    drive.

7.  Rename, back up, or delete SETUP.ISS on the first
    installation disk (floppies only). For CD-ROM versions
    of the product, you must copy the installation files
    onto the hard drive before taking this step.

8.  Copy the new SETUP.ISS from the Windows directory
    to the location of the installation files.

9. Run SETUP.EXE with the -s switch (i.e. SETUP.EXE -s).

    NOTE: If you do not specify a "recorded" answer for
    all dialog boxes during the initial installation, the
    silent installation will fail. Also, the file used
    for the silent installation, SETUP.ISS, may not work
    properly across different operating systems. For
    example, if the silent install is generated for
    Windows 95, it may not work properly in Windows 3.1x
    or Windows NT.

10. When the silent installation is complete, you should
    reboot the machine manually.


* PRIMARY PROGRAM FILES FOR VIRUSSCAN FOR WINDOWS 95 *

Files located in the Install directory:
=======================================

1.  Installed for VShield/Scan32/DOS/ScreenScan:

                  README.1ST = McAfee information

                   CLEAN.DAT = Virus clean definition data
                 MCALYZE.DAT = Virus definition data
                   NAMES.DAT = Virus names definition data
                    SCAN.DAT = Virus scan definition data

                  CHKVXD.EXE = VShield virtual device
                SLFSRVSW.EXE = SelfServe client program
                VALIDATE.EXE = McAfee file validation
                               program
                   WCMDR.EXE = Windows Commander program
                               driver checking utility

                   WCMDR.INI = Windows Commander
                               configuration settings
                WCMDRSIL.INI = unInstallShield helper
                               configuration

                  DELSL?.ISU = Uninstall file

                 PACKING.LST = Packing list

                  AGENTS.TXT = McAfee authorized agents
                 FAXFORM.TXT = Fax registration form
                WHATSNEW.TXT = What's New document

                  MCAFEE.SCU = Temporary SelfServe catalog
                               file

2.  Installed for VShield/Scan32:

                  DPMI16.DLL = 16-bit DOS protected mode
                               interface library
                  DPMI32.DLL = 32-bit DOS protected mode
                               interface library
                DUNZIP32.DLL = File decompression library
                               file
                  DZIP32.DLL = File decompression library
                               file
                 MCALYZE.DLL = Library files
                 MCCOD32.DLL = Library files
                MCKRNL32.DLL = Library files
                MCSCAN32.DLL = Library files          
                MCUTIL32.DLL = Library files
                  VSECOM.DLL = Library files

3.  Installed for VShield:

                VSHCFG32.EXE = VShield configuration manager
                VSHWIN32.EXE = Detection engine

                 DEFAULT.VSH = Default VShield settings

4.  Installed for Scan32:

                  SHUTIL.DLL = Run-time support library

                  SCAN32.EXE = VirusScan for Windows 95
                               program

                 DEFAULT.VSC = Default Scan32 settings

5.  Installed for DOS:

                EDISKDOS.BAT = Emergency Disk batch file

                    SCAN.EXE = MS-DOS scan program
                  SCANPM.EXE = Protected mode scanner
                 EDISK32.EXE = Emergency Disk creation utility

                 EDISK32.INF = Emergency Disk information file

                EDISKDOS.IN  = Emergency Disk file

                EDISKDOS.PIF = Emergency Disk program information file

6. Installed for ScreenScan:

                MCKRNL32.DLL = Library file
                MCUTIL32.DLL = Library file
                SCRSCANP.DLL = Library file
                SCRSCANR.DLL = Library file

                 SCRSCAN.EXE = ScreenScan program file

                 SCRSCAN.HLP = ScreenScan electronic file

 ScreenScan Activity Log.TXT = ScreenScan activity log


Files located in WINDOWS directory:
==========================================

                 SECCAST.ICO = Secure Cast icon


Files located in WINDOWS\SYSTEM directory:
==========================================

1.  Installed for VShield/Scan32/DOS:

                  CDISSS.OCX = SelfServe library
                               file

                MCAFECOM.DLL = McAfee Electronic
                               Commerce library file
     
2.  Installed for VShield/Scan32:

                  MCKRNL.VXD = Detection virtual device
                               driver
                MCSCAN32.VXD = Detection virtual device
                               driver
                  MCUTIL.VXD = Support virtual device
                               driver

3.  Installed for VShield:

                 VSHIELD.VXD = Detection virtual device
                               driver

4.  Installed for Scan32:

                  S95EXT.DLL = Shell extension

                                    
Files located in the WINDOWS\HELP directory:
============================================ 

1.  Installed for VShield:

                VSHLDCFG.HLP = VShield help

2.  Installed for Scan32:

                 SCANEXT.HLP = Scan32 Extension help
                VIRUSCAN.HLP = VirusScan help

                VIRUSCAN.CNT = VirusScan context-sensitive
                               help

3.  Installed for ScreenScan:

                 SCRSCAN.HLP = ScreenScan help

Note: WINDOWS refers to the directory to which Windows 95
is installed, not the Windows 3.1x directory.

         
* TESTING YOUR INSTALLATION *

The Eicar Standard AntiVirus Test File is a combined 
effort by anti-virus vendors throughout the world to 
come up with one standard by which customers can verify 
their anti-virus installations. To test your 
installation, copy the following line into its own 
file and name it EICAR.COM.

X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

When done, you will have a 69- or 70-byte file.

When VirusScan is applied to this file, SCAN will report 
finding the EICAR-STANDARD-AV-TEST-FILE virus.

THIS IS NOT A VIRUS. However, users often have the need to
test that their installations function correctly. The anti-
virus industry, through the European Institute for Computer
Antivirus Research, has adopted this standard to
facilitate this need.

Please delete the file when installation testing is
completed so unsuspecting users are not unnecessarily
alarmed.

_____________
DOCUMENTATION 

For more information, refer to the User's Guides, included 
on the CD-ROM versions of this program or available 
from McAfee's BBS and FTP site. These files are in Adobe
Acrobat Portable Document Format (.PDF) and can be viewed
using Adobe Acrobat Reader. This form of electronic
documentation includes hypertext links and easy navigation
to assist you in finding answers to questions about your
McAfee products.

Adobe Acrobat Reader is available on CD-ROM in the ACROREAD
subdirectory. Adobe Acrobat Reader also can be downloaded 
from the World Wide Web at:

http://www.adobe.com/Acrobat/readstep.html

VirusScan and ScreenScan documentation can be downloaded
from McAfee's BBS or the World Wide Web at:

http://www.McAfee.com or http://205.227.129.97

For more information on viruses and virus prevention,
see the McAfee Virus Information Library, MCAFEE.HLP,
included on the CD-ROM version of this product or
available from McAfee's BBS and FTP site. A ViaGraphix
Interactive Anti-virus Training program also is
available on the CD-ROM version, or can be purchased
from the McAfee Web Site.

__________________________
FREQUENTLY ASKED QUESTIONS 

Regularly updated lists of frequently asked questions 
about McAfee products also are available on McAfee's 
BBS, website, and CompuServe and AOL forums.

Q:  VirusScan detected a virus on my system, but it is not 
    a document, spreadsheet, or executable file (.EXE, .COM,
    .DO?, .XL?). Therefore, I suspect it may be a false 
    detection. What can I do to verify a detected virus?

A:  If you suspect a false detection on a non-executable 
    file, run VirusScan's command line scanner, SCAN.EXE, 
    to verify an infection. If VirusScan for Windows95 
    detects a virus and SCAN.EXE does not, please download
    the latest DAT files to upgrade your virus definition
    files and scan your system again. If VirusScan still
    detects a virus that you suspect to be a false 
    detection, please report the issue to our technical
    support.

Q:  How do I enable McAfee's Centralized Alerting and
    Reporting feature?

A:  VirusScan v.2.0.8 or later now supports Centralized
    Alerting and Reporting to a remote NetWare or
    Windows NT server running NetShield for Windows NT
    v2.5.3 or NetShield for NetWare v2.3.3.

    To configure this option on your VirusScan client,
    modify Scan32's DEFAULT.VSH and DEFAULT.VSC, and/or
    your custom settings file to read the following:

    Note: Administrators will need to configure the
    AlertOptions section in both the .VSH and .VSC files
    for complete Centralized Alerting & Reporting. Add the
    following lines to the AlertOptions section:

    Note: The AlertOptions section already exists in the
    .VSC file. You must manually create this section in the
    .VSH file.

           szNetworkAlertPath=<directory name>
           bNetworkAlert=1
   
    Where the <directory name> is the path to the remote
    NetWare volume or NT directory. From this directory,
    NetShield can broadcast or compile the alerts and
    reports according to its established configuration.

    NOTE: The client must have write access to this
    <directory> location and the directory must contain
    the NetShield-supplied CENTALRT.TXT file.
   
    To send a complete alerting file identifying the
    system and user, establish the following environment
    variables or add them to the AUTOEXEC.BAT file.

           Set COMPUTERNAME=<name of computer>
           Set USERNAME=<user name>

    The alert file sent to the server is an .alr text
    file. Upon receipt of the alert file, NetShield NT or
    NetShield for NetWare sends an alert message to an
    administrator and/or appropriate personnel.


Q:  I would like to electronically purchase and download
    the latest version of VirusScan for Windows 95. I do
    not feel comfortable giving my credit card information 
    over the Internet and my modem is very slow. Is there a
    way I can purchase VirusScan via modem but download
    the product via the Internet?

A:  Yes. The first time you download VirusScan for
    Windows 95, the McAfee electronic Wizard will prompt
    you to select the transmission method you prefer to
    download and to transmit your encrypted credit card
    information.

    At the Transaction Connection Type dialog box, select
    Internet to download your order via the Internet.
    At the Security Connection Type dialog box, select
    Direct Dial Modem to transmit your credit card
    information via modem.


Q:  While downloading a licensed copy of VirusScan for
    Windows 95, the installation was interrupted and/or
    canceled. Where can I find my licensed VirusScan files
    and how do I proceed with the installation?

A:  The files are in the VSint folder located in the
    Windows Temp directory. Double click on SETUP.EXE
    within the VSint folder to continue with the
    installation.


Q:  I have created my own Emergency diskette without using
    the Emergency Disk creation utility. How must I optimize
    my emergency disks' performance?

A:  To enable your own Emergency Disk, you must create a
    CONFIG.SYS file on the boot diskette and add the
    following lines:

       [CONFIG.SYS]
       DEVICE=HIMEM.SYS
       DOS=HIGH
    
    Add the HIMEM.SYS file from the DOS directory or if you
    are using Windows 95 system files, add HIMEM.SYS from
    the \WINDOWS\COMMAND directory to the boot diskette.

    Note: For detailed instructions on creating an Emergency
    diskette, refer to the instructions outlined in the
    electronic documentation (.pdf file) included in your
    VirusScan package.


Q:  How do I scan multiple drives?

A: #1  Enter LocalDrives or NetworkDrives in the 
       Scan In text dialog on the Where & What property
       page. Click Scan Now and all LocalDrives or all
       NetworkDrives will be scanned.

A: #2  VirusScan for Windows 95 can scan many locations
       simultaneously. To do this, take these steps:

       1.  Launch Explorer.
       2.  Highlight the drives or folders you want to
           scan.
       3.  Right-click to reveal the Context Menu.
       4.  Select Scan for Viruses.
       5.  Click Scan Now to begin scans.


Q:  I moved a VSC file to my Startup folder.
    Whenever I turn on my PC, it launches VirusScan for
    Windows 95, but it does not begin scanning. How can I
    make it start scanning automatically?

A:  You need to customize your options. Take these
    steps:

    1.  Navigate to the location of the saved VSC file.
    2.  While pointing to the VSC file, right-click to
        reveal the Context Menu.
    3.  From the Context Menu, select Properties.  
    4.  Select the Options Tab on the property sheet. 
    5.  Check the Start Automatically box.

    By enabling this option, scanning will begin 
    automatically. If viruses are not detected VirusScan
    for Windows 95 will automatically close and free up
    system resources.


Q:  When VirusScan for Windows 95 is launched, how does it
    determine the default settings?

A:  VirusScan for Windows 95 default settings may be
    found in the DEFAULT.VSC file located in the install
    directory.


Q:  How can I tell that ScreenScan is working?

A:  ScreenScan does not alert you when it is scanning your
    system. However, if you enable the logging option during
    your configuration, all ScreenScan activity will be
    recorded in a log file in the Installation directory. 


Q:  Can I update McAfee's data files to detect new viruses?

A:  Yes. If your data files are out-of-date, VirusScan for
    Windows 95 will periodically prompt you to update them.
    If you have a modem or Internet connection, you can use
    VirusScan's new electronic update feature for easy data
    file updates, technical support, and registration. 
    
    Note: VirusScan's electronic update feature applies to
          the retail and evaluation copies of VirusScan
          only. If you own a corporate copy of VirusScan,
          please notify your System Administrator to receive
          your data file updates.

    If you need additional assistance with downloading, 
    contact McAfee Download Support at (408) 988-3832.

______________________
ADDITIONAL INFORMATION

The new Administrative Mode feature allows System
Administrators to lock VirusScan for Windows 95 configur-
ations on users' systems. To use this feature, take the
following steps:

1.  Start VirusScan for Windows 95 by double-clicking on the
    VirusScan icon.

2.  Press and hold the Ctrl+Shift+Alt keys and
    double-click the magnifying glass icon.

3.  Open the File menu.

4.  Select Administrator Mode.

    a.  Enter a new password.
    b.  Confirm your new password.
     
5.  Choose your configurations from the What & Where,
    Actions, and Reports tabs.        

6.  To retain these settings as an individual custom
    configuration file, save the file to the desktop
    or Program Menu for execution. Context-sensitive
    scanning (right-clicking) will draw upon the
    original DEFAULT.VSC configuration file and scan
    the selected item with the pre-established default
    settings.

7.  To establish your configuration as the default
    setting, save the new settings by overwriting
    C:\PROGRAM FILES\MCAFEE\VIRUSSCAN\DEFAULT.VSC

8.  After saving your configuration and leaving
    Administrator Mode or closing VirusScan, the
    optional settings will be locked and cannot be
    altered without knowledge of the access keys,
    hotspot, and established password.
                 
9.  To view and confirm your changes, restart VirusScan
    for Windows 95 from the shortcut if you overwrote the
    DEFAULT.VSC file or from your saved configuration
    file (VSC). To alter your configuration settings
    or make additional changes, repeat this process.
______________
CONTACT McAFEE

* FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS *

Contact McAfee's Customer Care department: 

1.  Call (408) 988-3832
    Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time

2.  Fax (408) 970-9727
    24-hour, Group III fax 
		
3.  Fax-back automated response system (408) 988-3034
    24-hour fax

Send correspondence to any of the following McAfee
locations.
    	
    McAfee Corporate Headquarters		
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    Santa Clara, CA 95051-0963		
	
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    McAfee Central Office			
    5944 Luther Lane, Suite 117		
    Dallas, TX 75225				
						
    McAfee Canada
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    Canada L2R 2G9

    McAfee Europe B.V.			
    Orlyplein 81 - Busitel 1		
    1043 DS Amsterdam				
    The Netherlands	 		

    McAfee (UK) Ltd.
    Hayley House, London Road
    Bracknell, Berkshire  RG12 2TH
    United Kingdom 

    McAfee France S.A.			
    50 rue de Londres				
    75008 Paris					
    France					
				
    McAfee Deutschland GmbH
    Industriestrasse 1
    D-82110 Germering
    Germany

Or, you can receive online assistance through any of the 
following resources:

1.  Bulletin Board System: (408) 988-4004
    24-hour US Robotics HST DS

2.  Internet e-mail: support@mcafee.com

3.  Internet FTP: ftp.mcafee.com or 205.227.129.70

4.  World Wide Web: http://www.mcafee.com
    or http://205.227.129.161

5.  America Online: keyword MCAFEE

6.  CompuServe: GO MCAFEE

7.  The Microsoft Network: GO MCAFEE

Before contacting McAfee, please make note of the
following information. When sending correspondence,
please include the same details.

- Program name and version number
- Type and brand of your computer, hard drive, and any 
  peripherals
- Operating system type and version
- Network name, operating system, and version
- Contents of your AUTOEXEC.BAT, CONFIG.SYS, and 
  system LOGIN script
- Microsoft service pack, where applicable
- Network card installed, where applicable
- Modem manufacturer, model, and baud, where 
  applicable
- Relevant browsers/applications and version number,
  where applicable

- Problem
- Specific scenario where problem occurs
- Conditions required to reproduce problem
- Statement of whether problem is reproducible on demand

- Your contact information: voice, fax, and e-mail

Other general feedback is also appreciated.


* FOR ON-SITE TRAINING INFORMATION *
 
Contact McAfee Customer Service at (800) 338-8754.


* FOR PRODUCT UPGRADES *

To make it easier for you to receive and use McAfee's
products, we have established an Agents program to 
provide service, sales, and support for our products 
worldwide. For a listing of agents, see the file 
AGENTS.TXT, where applicable, or contact McAfee
Customer Service for agents near you.


* MCAFEE BETA SITE *

Get pre-release software, including DAT files, through
http://beta.mcafee.com/public/datafiles. You will have
access to Public Beta and External Test Areas. Your
feedback CAN make a difference.

 
