CS-RCS Technical Support Information
=============================

Thank you for using CS-RCS. 

*** Support Policy ***

Evaluation sites of CS-RCS are eligible for free technical support during the evaluation period.
Registered sites are eligible for free technical support for six months. If needed, a support agreement may be signed with ComponentSoftware after this period. 

*** CS-RCS Home Page ***

You may look at the product's home page for up-to-date product information, release notes, known anomalies and FAQ list.
The product's home page address is: http://www.ComponentSoftware.com/csrcs.

*** Getting technical support ***

You must fill the "Technical Support Form" below. Send your request to ComponentSoftware to: support@ComponentSoftware.com

Normally, we answer your call within one business day.

---------------------- cut here ----------------------------------------------------------

CS-RCS Technical Support Form
=======================

Product: CS-RCS version 1.0.65

Site number: ______ 
(If you don't have your site number yet, you must attach the "Environment Description Form" below.)

Request type: ( ) How do I ...?   ( ) Missing feature ( ) Program anomaly

Details: (Use as much space as needed; attach example files if possible)
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________

---------------------- cut here ----------------------------------------------------------

CS-RCS Environment Description Form:
============================

Product: CS-RCS version 1.0.65

Name:  ____________________

E-mail: _______________________

Phone: ______(____)_____________

Operating system: [ ] Windows 95  [ ] NT 4.0  [ ] NT 3.51

Multi-platform environment (Windows/UNIX ): ( ) Yes ( ) No

Number of users: ( ) Single user ( ) Multi-user

Archive files are stored on: ( ) Repository tree ( ) Local RCS directory

Archive files are stored on:
	( ) Local workstation
	( ) Windows 95 shared drive
	( ) Windows NT shared drive
	( ) Windows NT Advanced Server
	( ) NetWare Novell
	( ) UNIX SMB Server
	( ) Internet/Intranet Server (NetBios over TCP/IP)
	( ) Other ___________

Product is used for: (check all that applies)

[ ] Office documents

[ ] WWW documents

[ ] C/C++ files

[ ] Visual Basic files

[ ] Java Files

[ ] Other : _______________

Where have you heard about the product?  (optional) _________________
 