We have received a letter from a customer
who complains about an you gave me, I mustiness this iron back to the
manufacturers with the
We are sending the attention.  I decided that I should have to have a
vehicle of some I must decide for myself. I did not
friend for Hasidic. He tried to persuade me that a car
could we, first flush of our being landowners, go
shopping in a tractor? It would-be better than a bicycle,
which I used at present,
I did not seem to very well with our ideas of
simple country
life. Then again, I would our new neighbours think and
say when we parked our tractor market alongside their
sometimes end Ethel solved the problem for me by
suggesting that buy a tractor for the farm and a
tricycle for shopping! The charms of Mount Carlo are forgotten in
the glamour and
fascination Casino with its appeal to millions from
every quarter of the globe. Tooth student of human nature
the Casino is most
fascinating, for there omens people of all types and of scores of
last time I entered its portals I moved near the
first Roulette table the play, to study types, and to
absorb the odd, exotic pervades this place and no other
looked round the table at the many nationalities
represented there
at their countries. All were intent, absorbed,
oblivious of all game, all that is save one solitary figure, a middle-aged
woman at end of the table. She puzzled me, for she did
not conform to any of types one saw in the Casino. She was
plainly, even austerely, in itself was odd, for all
was the only but when he pointed out that we
could use it for going into the village to do our
shopping, I almost
had confided in Ethel, and asked her for her advice, but the obstinacy
of the male prevailed against it. How, I thought,
would ascend-hand
car, even with special tyres, cope with the mud and
slush of but - and this weighed heavily on my mind
sorts of strange and extravagant attire is at the Casino.
Even I wore a few sparklers in order not to or out of setting.
enough to have a good product; people buy the in which
sincere and successful advertising has first
confidence. Foodstuffs are sold by the creative ideas which
excellence in the public ideas alone are not enough. The selling
'theme' must by those who understand modern commerce - men
with of the food market. Advertising, when rightly
handled, longer a matter of chance - it is the
scientific application experience to a tested, the
market must be tested and the campaign controlled step
by a team which in measuring public reaction. survey is
not a hasty glance at the latest Digest of a few
tentative questions to friends of the family; it is -
skilled a part of modern advertising as the etching of is a
picture of the food manufacturer's ideal. Such an
But the woman wore not even a brooch, and her hair was
as plain as her dress. However, what intrigued me most of
allows the absence of any chips in front of her, coupled with the fact that
to the driver, who signed for them as being packed and labelled
correctly, and we are surprised that they have not been delivered to you.
We are asking the
railway company to look into the matter and we will
write to you again
as soon as possible.   Meanwhile we will, with your
permission, obtain a further supply from the manufacturer for
despatch with your
charged, viz. 60p per kg, should be c.i.f., and not
the 5th September.
The amount brought forward from your last account is
incorrect, and we
would ask you to check this, as we think you have not
discount which was agreed. The Debit and Credit items
should be typed
you that we are extremely dissatisfied with the delay which has
occurred in connection
with the delivery of our autumn catalogues, which
should have been in
the hands of our customers in the third week of August
and which actually reached them in the course of last week, long
after the receipt of the publications of other wholesale houses.
You will find that you gave a definite delivery promise of one
month, and had we known you would have exceeded this period, we should
have placed the
sheeted no notice of any of the game, but wore a far-away, vacant
she have lost all her money? Had she become dazed in
her plight? If so, was she too paralysed to leave the
table? It is not
agency can help to inspire your whole sales effort.,
in time, make the name of your product an automatic reaction
housewife's mind when she enters a food store. is
such an agency. We have in food have
you gave me, I must ask you to send this iron back to the
manufacturers with the request that they give it a thorough examination and
sending the iron to you by tomorrow's post and hope
you will give this complaint your immediate attention.
I often passed a house
came dashing out
to pet my dog and they seemed to have such fun with
him that I asked,
later, to find
the 2 children romping about on their lawn with a
he's Dad's dog. We gave him to Dad for his birthday -
but he lets us
be made here to show how common situations an raise
which cut Eros the boundaries of contract, tort, crime
and other branches of law.   Consumer protection, like safety on
the roads and at work, is governed by legislation which is aimed
primarily at the prevention of cheating or loss. The legislative
entrails are
administered largely by inspectors appointed for the
purpose and criminal sanctions are provided for breach. 
Compensation for the victim who has bought faulty goods is normally another
matter. If the
supplier will not give compensation voluntarily, the
victim may have to start separate civil proceedings for breach of contract,
misrepresentation, or in tort. Not all consumers are
received your letter of 4th March regarding the non-
delivery by the railway company of the goods which were sent forward
to you a month ago. We would point out that these goods were handed
printing elsewhere.   As a result of the delay, we
have already lost a great deal of business.  We have received a letter
from a customer
who complains about an electric iron, which, he
returning the
iron to you, and in view of the 6 months' guarantee
so determined, or neighbour, Marsh, who tells him in the course of
negotiations that it is a 1970 model. In fact, unknown to Marsh, the car is
a 1968 model,
the registration book of which has been falsified by a
previous owner.
The car proves to be in poor condition, and incurs
car from Marsh (Motor Dealers) Ltd., who tells him in
the course of
negotiations that it is a 1970 model. The rest of the
facts are as in the previous situation. can feed them.
millions of people. In the meantime, the economist must be in
increasing the world's food supply to prevent over 30 million
people a year dying of starvation. Surety an be derides given a better
distribution
lecture given in the United States of America in 1968
and published by the world before the end of the unitary because of
'food population elision'. Lord Snow contended: 'We shall, in the rich
entries, be surrounded by a sea of famine involving hundreds of
millions of human beings.' Can we prevent Malts from being right, in the
long run? should be subject to professional supervision if it is
going to give
a guarantee of satisfactory performance for a
reasonable number of
years. We find by experience that firms of decorators who gain
contracts on the basis of the lowest price frequently
standard job, which is useless from the point of view
of protection of
external timbers. Perhaps you would be kind enough to
let me know what
long list of breakdowns that Mr Granger has supplied
understand from him that these are all associated with
the underfeed
stokers. All that we can add to what is known already
is that solid
fuel operated by underfeed stokers is a notorious
The ultimate goal must be to cheek the production of 
people; in the long run this may be more expedient than to inures food
production. But even if seine provides the methods of birth control,
mankind has to
be persuaded to accept them. This involves overcoming
superstition and religious objections as well as educating thousands of
maintenance problem
in schools of this size, due either to wear on the
mechanical parts,
impurities in the fuel, or inadequate routine
maintenance. The initial
installation of the solid fuel system was made as a
intensive pressure from the Local Education Authority
whose committee had a firm policy that fuel used in all public
buildings should be
coal. As the Authority pay for the fuel and the
maintenance, it is
entirely up to them to accept the consequences of their own policy,
but if the Managers feel that the whole matter is simply too
troublesome then we think that they should suggest that the Local
Education Authority change the installation over to
point that I can add is that the installation was fully accepted by
the Authority at the time the school was built. There is no
suggestion, as far as I know, that the installation
was defective in
design, and as far as I can see nothing could be gained by carrying
out a survey. I do hope that this letter will prove
helpful to you
and your Committee. Yours faithfully  for a quarter of
long time, rich in experience. On many lesson well learned we have
perfected a service which can
Learn the names of all the people around you
just as soon as you can. Very often you will
be referred to someone for some information
you need and knowing exactly who you are looking for is a great saver of
your time and
also that of the person who is training you
prevents spelling. If you spell as you type
then you will never be able to type any faster than you can spell. You will
type everything slowly
Reading aloud has the added advantage that you
triple the stimulus by having it come through your eyes, through your ears
and by the use of
your speaking apparatus. The stronger the stimulus, the quicker and
should keep all your reference books within easy reach so that answers
needed are always
close at hand. No one should expect you to
know everything but if you are able to find out answers quickly you will
create a good
impression. The most useful of all may be your
dictionary. Most of us are a little bit
nervous when we start a new job. The first day tends to be the most
worrisome but all of your
colleagues had first days so they really do
understand how you are feeling. They will help you to find your way until
you can manage on
your own. In a very short time you will feel at home and as if you had been
there for years
Try to organise your time as efficiently as you can. Put every one of your
tasks in
priority order so you can do each one
according to its importance. Start each
morning with a list of jobs in the order you must do them so they will be
done as they are
needed. Cross out each task as you complete it and put any of those not
done on the list for
the next day. Every industry has its own
vocabulary of words that take on a special
These short passages will help you to gain
control of the keyboard as you progress
through each level. Control and complete it without error. It may take a
few tries but
keep word or chain is awkward for you or you
keep typing it wrong, practice it a few times
till it is easy. Do not type rows and rows of
the word: type it
five times at the most you type a word over and over you will get faster
but you will
begin to transpose letters. Typing it just
three or four times will solve the problem
especially if you remember to read the word aloud As you know, reading the
drills aloud
as you type helps you to chain because it
stronger the
to attend. At entry level, when you are at the beginning
of your career, most of your expertise will be
technical but, as you are promoted to a supervisory level, you will find
that your ability to deal with people will become more
transmitting data and a printer to print out
messages received To operate a fax machine all you have to do is place your
document in the feeder, dial the target fax number and press
response, that is, your stroking. Mind in
order that you do not fall into a habit of
spelling. Say them sharply to bring a fast
response. By now, of course, your fingers
remember for you; that is called touch typing By the time you have reached
this passage you
are typing more than twice as fast as you can
write by hand. You are able to get your
thoughts on paper quickly and before an elusive idea can be
forgotten. A fast scribble can often be
illegible but even a first draft, if typed,
can always be read easily  Corrections are very quick and easy if you are
computer, and your first draft can easily become your final copy after you
it on screen. Not having to retype saves a great deal of time and many
mention the tedium of repetition. Adding or deleting passages can be done
two. We mailed our last payment to you today.
Thank you for your interest in our plan. She can provide references upon
request. Leave the
completed report on your desk. It will take two weeks for this project. 
We were expecting
your call before noon. The terms of the contract are very fair. Send copies
memo to all sections. Allow at least three
weeks for delivery. I draw your attention to the new ruling. Please note
these riders to
your policy. This new service will begin next spring. Please send all your
promptly. Your enquiry was passed to my
secretary. That new system has just been installed. Adjust your station to
fit you
properly. We must not confuse process and product. Your letters are all
ready to be
signed. Your order has been filled and sent
out. Please initial and return this memo now. The book you want is on the
upper shelf. Keep
one extra copy in the pending file. No one is quite ready to leave just
yet. I look forward
to hearing from you soon. Send me a copy of your most recent memo.
File these documents as soon as you can. I expect at least two of them
the sender button. The cost of sending a
machine should be a very useful piece of equipment. It is intended to aid
businessman who is always on the move and
elementary ones properly.   Make an effort to
learn other jobs in your department. This is free training and experience
when you apply
and more important. That means that if you intend to progress within the
company then you must become expert in dealing with people.
whole lot further than will a voice that can
be heard barking orders from out on the street
When you first start a job, dress like the others but, as you aspire to
promotion, try to
look like the person holding the kind of job you want. Good grooming is
assumed but notice
how trendy the supervisor is in dress and take your cue from that.
In general, supervisors
dress more formally than entry level personnel
you will ever have to carry so learn as much as you possibly can. Having a
broad general
knowledge demonstrates your ability to learn
as well as your appreciation of knowledge for
its own sake. It prevents you becoming a one dimensional person and allows
you to have
conversations with a wide variety of listener.
We have one mouth and two ears and they should be used in that proportion.
Bear in mind, too,
that when the mouth is moving, the ears don't
seem to work very well. Even a fish would stay out of trouble if he knew
when to keep his
mouth shut More people lose their jobs through
poor personal relations than because of
incompetence. A common mistake is bringing
troubles to work. Try to imagine that your
problems are all in a carrier bag and leave
that bag outside the door to be collected on
your way home. Do not bring your own personal
worries inside with you; nobody wants to hear
about them and you don't want to have the
reputation of being a moaned.   Try, instead, for a cheerful, alert
disposition that will
make people glad to see you instead of
inwardly groaning at the time you will waste with your morning recital of
woe. Smile at
your colleagues and when you answer the
telephone. You will find that smiling improves
your state of mind and it can be heard in your
voice on the telephone. Try to see your place in the company and where your
duties fit into its overall performance.
When you realise the value of your job, you will experience
satisfaction in it. High pay is not nearly as
important to an interest in the job as is seeing its place in the total
picture. Even
though your tasks may be simple ones when you
are a beginner, they do matter or you would not be there at all. No one
will assign you
more complex ones if you do not do the
documents, a modem for
for promotion or if you should change to a
different company. Holidays, illness, conferences and training all require
that other staff be absent and that gives you a
chance to learn. Your willingness to learn
will be appreciated and you will do yourself a
good turn. Take advantage of any training your company offers. 
There could be in-house
demonstrations, seminars, workshops, brain
storming sessions, courses, lectures or
conferences. They may be put on during working hours or they may be held in
the evenings or on weekends. 
They may be paid for or you may
have to pay part or all of the fee. But even if you do have to pay, take
anything you can,
even if it does not seem relevant to your present job. Employers are aware
of just who
wants to learn and you could be training for your promotion when it comes.
Be aware of
the importance of using proper English. 
This is the information age and the ability to
communicate has never been of more importance.
Perhaps you will find it necessary to take
some courses but be sure that you learn how to
write reports. Even if you have no other
reference books, be sure that you have at
least a dictionary and use
Try to develop innovative ways of doing
things. Your firm may have an incentive
programme that will reward you for your ideas.
Keep asking yourself if there is a faster,
easier, cheaper, more accurate way to do any tasks. Any ideas that can save
time and money
seat and in most cases can be easily removed.
For a small extra cost it is possible to have
installed a portable phone combining all the
necessary cables to allow is a problem with
quality. To overcome this difficulty a system has been developed to monitor
correct any affected print. This increases
costs because the rate of transmission is
slowed down as it may take several attempts to achieve a good copy. 
A further problem affects
for the company will always be welcome. In
addition to this type of thinking, the ability to see things from such
different perspectives
prepares you view of your company makes you part of the team. Cultivate an
openness of
mind that allows you to Fax machines combine a scanner for memorising
needs to keep in touch with the office or with
clients either at home or abroad. The mobility of the machine has been
restricted by the need
for access to a telephone by the use of an
which allow the fax machine to be connected to
a car phone. This is achieved by adding
another socket to the base unit so that the
machine can be plugged in, as well as the
phone. The fax is powered either through the
car cigarette lighter or via a wire run
directly into the car battery. The machine can be situated either in the
front or on the back
printing and scanning heads of a fax machine, so even when the data is 
received the accuracy
of the printout may still be doubtful.
Strictly speaking a faxed document is a copy
of the original. The transmission report is
not proof that the document has been sent or
received. Therefore, whichever fax machine you
use, if you want your fax to have legal
status, you should arrange this beforehand
with the other party and draw up
Totally 415 lines including this line. This is the end. Congratulation!