@1
   CONVEYING PROFESSIONALISM. Many factors influence how an individual is
   perceived. While dress, grooming and demeanor are not substitutes for
   true professional expertise, they do make an important impression. If
   your score in this dimension was relatively low, you would benefit from
   improving your skills in the following areas:
       Professional self-presentation (XI.A.1)
       Recognizing the expectations of others (XI.A.2)
       Self-awareness of impact on others (XI.A.3)
       Maintaining composure (XI.A.4)

@2
   PREPARING PRESENTATIONS. The adage, "well begun is half done," applies
   with particular significance to presentations. If your score in this
   dimension was relatively low, you would benefit from improving your
   skills in the following areas:
       Developing presentations (XI.B.1)
       Understanding the concerns and interests of an audience (XI.B.2)
       Rehearsing a presentation (XI.B.3)

@3
   MAINTAINING THE ORGANIZATION'S INTERESTS. Public contact requires--or
   allows--the well-prepared person to act in ways that further the
   organization's interests. If your score in this dimension was relatively
   low, you would benefit from improving your skills in the following
   areas:
       Selecting presentation opportunities (XI.C.1)
       Relating to media (XI.C.2)
       Seeing the larger context of situations (XI.C.3)

@4
   DELIVERING PRESENTATIONS. Public-speaking skills can be improved with
   practice and attention. If your score in this dimension was relatively
   low, you would benefit from improving your skills in the following
   areas:
       Using alternative presentation styles (XI.D.1)
       Selecting and using visual aids (XI.D.2)
       Speaking clearly (XI.D.3)
       Using aids to ensure understanding (XI.D.4)
       Establishing rapport (XI.D.5)

@0