---------------------------------------------------------------- SUPPORT RESOURCES ARE JUST A PHONE CALL AWAY! ---------------------------------------------------------------- A listing for general support services, manufacturer specific support services, virus information, reporting software piracy and hard drive disaster recovery. Don't forget use can use the handy SEARCH feature of this program to locate a specific name, number or manufacturer! Press the F1 key for information on how to search for a phrase, company name or phone number. Sometimes the best thing to do for a computer problem which stumps you is to pick up the phone and call one of several support services. In most cases the manufacturer of your hardware or software offers free support. In other cases you may wish to call a general support service. In most cases the small charge paid either through your credit card or via a toll charge 900 telephone number is well worth the time and money invested - especially if you need an answer fast and don't have the time for research. ---------------------------------------------------------------- GENERAL SUPPORT SERVICES ---------------------------------------------------------------- These support services offer general assistance, for a fee, on a variety of levels ranging from technical support for DOS, Windows, word processing, desktop publishing, hardware and software troubleshooting, system configuration and product reviews if you are trying to select from several software or hardware items and more. Advanced Support Group: 900/456-HELP, 268 Lamp and Lantern Village, Town and Country, Missouri 63017 Ask about their monthly publication, The ASG Insider Newsletter. Support calls are $2.00 per minute, the first 24 seconds are free. ASG returns the call if the tech specialist needs to research the answer. Visa and Mastercard. Subscription basis 800 toll free service available. Further information: 314/256-3130. CompuAdd: 900/990-0111 - also offers similar services. More info: 512/250-2000. Kirin International 900/446-2468 - claims support for over 600 software and hardware products, both MSDOS and Mac. Both prepaid and pay as you go plans. 24 hours a day. Further info about Kirin: 800/753-2468. Micro Support Resources: 404/452-7676 - Yearly support contracts for those needing continuous industrial strength support. Flat $200 per year. Focus is small business. PC-Helpline: 800/366-8125 - good customer support on a variety of packages. The Help Network: 900/88-4HELP - offers specialists on call who are knowledgable about many software packages. Special expertise in accounting software such as DAC, Peachtree and Bradford, as well as general software packages. ---------------------------------------------------------------- MANUFACTURER SPECIFIC SUPPORT SERVICES ---------------------------------------------------------------- ALR 714/458-1952 Apple Computer 408/996-1010 Arche Technologies 800/322-2724 AST 800/727-1278 AT&T 800/922-0354 Atari 408/745-2000 Austin Computer 512/339-7932 Bondwell 415/490-4300 Brother 201/981-0300 Canon (printers, scanners, copiers) 800/423-2366 Canon Computers 516/488-6700 Casio 201/361-5400 Citizen 213/453-0614 Compaq Computer 800/345-1518, 800/231-0900, 713/370-0670 Complete PC Inc. 408/434-9600 CompuAdd 800/999-9901 CompuServe 800/848-8199 Conner Hard Drives 408/433-3340 CORE Intl. 407/997-6033 Dell Computer 800/624-9896, 800/426-5150 Diconix/Kodak 716/724-4000, 800/242-2424 Dove Computer 919/763-7918 Epson Intl. 213/782-2600, 213/539-9140 Everex 415/498-4411 Gateway Inc. 800/248-2031 General Electric 203/373-2431 GEnie 800/638-9636 Grid Computer 800/654-4743 Hayes Inc. 404/441-1617, 404/449-8791 Hewlett-Packard 208/323-2551, 415/857-1501 Hyundai Computer 800/234-3553 IBM 800/426-2468, 914/765-1900 Intel 800/538-3373 Librex 408/441-8500 Logitech 415/795-8100 Lotus 617/577-8500 Mannesmann Tally 206/251-5593 Maxtor Hard Drive 800/356-5333, 800/262-9867, 408/432-1700 MCI Mail 800/444-6245 Micropolis Hard Drive 818/709-3325, 818/709-3300, 800/395-3748 Microsoft 206/637-7096, 206/882-8080 Microtek Inc 213/321-2121 Mitsubishi 800/828-6320 Motorola 708/576-4704 NCR Inc. 800/543-9935 NEC Computer 508/264-4300. 508/264-8000, 800/826-2255 Northgate Computer 800/446-5037 Okdata Printer Inc 609/273-0300 Outbound Systems 800/444-4607 Panasonic Inc. 800/222-0584, 800/447-4700, 201/348-7000 Poqet Computer 408/764-9400, 408/982-9500 Practical Peripherals 818/706-0333 QMS INc 205/633-4500 Quantum Hard Drive 800/624-5545, 408/894-4000 Safeware Computer Insurance 800/848-3469 Seagate Hard Drive Technologies 800/468-3472, 408/438-8222 Sharp Electronics 800/732-8221, 201/529-9500 Skisoft (no squint laptop cursor software) 617/863-1876 Smith Corona 203/972-1471 Sony Corporation of America 800/433-5212 Star Micronics Printer 714/768-3192, 212/986-6770 Tandon Inc. 800/487-8324 Tandy Computer 817/390-3861, 817/390-3700 Teac 213/726-0303 Tektronix Inc. 800/835-6100 Texas Instruments Inc. 512/250-7407 Toshiba Computer 800/999-4273, 800/334-3445, 714/583-3000 Tusk Inc. 407/881-9050 U.S. Robotics 708/982-5010 Western Digital 800/832-4778, 714/932-4900 WordPerfect Corporation 801/225-5000 Wyse Technology 408/922-5700 Zenith 800/877-7704 Zeos International 800/228-5390 To report illegal use or duplication of software, pirating of software: Software Publisher's Association. 800/388-7478. Frequently this number is used by "whistleblowing" employees to report a dishonest employer or business who may be illegally copying or using software. Computer virus information and help: National Computer Security Assocation 717/258-1816 McAfee Associates 408/98-3832. Total hard drive or floppy failure and you MUST recover data which is irreplaceable? Includes disks or hard drives which have been dropped, fire-damaged or water-damaged: Ontrack Company 800/872-2599 Tutorial finished. Be sure to order your THREE BONUS DISKS which expand this software package with vital tools, updates and additional tutorial material for laptop users! Send $29.95 to Seattle Scientific Photography, Department LAP, PO Box 1506, Mercer Island, WA 98040. Bonus disks shipped promptly! Some portions of this software package use sections from the larger PC-Learn tutorial system which you will also receive with your order. Modifications, custom program versions, site and LAN licenses of this package for business or corporate use are possible, contact the author. This software is shareware - an honor system which means TRY BEFORE YOU BUY. Press escape key to return to menu.