MindSpring PipeLine+ version 2.6 for Windows 95 Conflicts and Fixes * Runtime Error 367 : Cannot load or register custom control: ESRAS32.OCX * Error 691: Authentication Failure * Runtime Error 75 * Error 602: Port already open * Error 502: You have no permission to talk * Could not log into the mail server. Check your username and password. * Could not retrieve usage stats... * Could not retreive message of the day... * Error 731: Protocol not configured * Rasapi32.dll -------------------------------------------------------------------------- Runtime Error 367 : Cannot load or register custom control: ESRAS32.OCX 1 With MindSpring PipeLine+ closed, click Start, then click Run. 2 Type regsvr32 esras32.ocx then click OK. 3 Click OK. You should see the confirmation DLLRegisterServer in esras32.ocx succeeded. 4 Restart Windows95. 5 If the install program does not auto-launch you will need to launch it. To do so: Click on Start Click on Run Type "c:\pipeplus\bin\mssetup" without the quotes. Press [Enter]. 6 Make sure that your UserID is correct, that Mailbox has your primary Mailbox name, and that Domain reflects your email address. Error 691: Authentication Failure This error indicates that either your UserID or its password are entered incorrectly into MindSpring PipeLine+. To update your password in MindSpring PipeLine+ 1 Open PipeLine+, and click Configure. 2 Verify the information in the User ID field. Remember to use the correct letter case, and to differentiate between a zero (0) and the letter O (o). 3 Click Login Password, and enter information as follows: Current Password: Leave blank. New Password: Type your password. Verify Password: Type your password again. 4 Click OK, then click OK again. Runtime Error 75 This error usually results when the MindSpring Installer attempts to run MSSetup while other applications are active. If you receive this error, close all applications, including Norton Desktop, and any virus protection software, then run MSSetup. To run MSSetup: 1 With MindSpring PipeLine+ closed, click Start, point to Programs, then click MindSpring PipeLine+ v2.6-32. 2 Double-click MSSetup. 3 Complete the PipeLine+ Setup window. Make sure that your UserID is correct, that Mailbox has your primary Mailbox name, and that Domain reflects your email address. 4 Click OK. Port disconnected due to hardware failure This error indicates that your modem is not properly installed. You will need to un-install your current modem, reinstall it, then run MSSetup (see To run MSSetup). Error 602: Port already open This error occurs during connection, and indicates that another application has control of the port on which your modem is installed. If you receive this error, disable any non-MindSpring communications applications, including fax and voicemail applications. Then try to connect again. It may be necessary to restart your computer, if you receive this error after disabling other communications software. Error 502: You have no permission to talk This error appears most often when a MindSpring customer whose email address is mailbox@pipeline.com has news.mindspring.com selected as his or her news server, rather than news.pipeline.com (possibly as a result of accepting the default domain, "mindspring," during installation). This conflict can be changed in the PipeLine+ Setup window. See To run MSSetup. Could not log into the mail server. Check your username and password. Could not retrieve usage stats... Could not retreive message of the day... MindSpring PipeLine+ is designed to accomplish three tasks immediately after a connection is established: check for mail waiting, check your account usage statistics, and display the MindSpring Daily Announcements. If you receive any one of the above messages, but are able to connect successfully (evidenced by the ability to load Web pages in Internet Explorer), chances are that your UserID or Mailbox, or Domain are not set correctly in MindSpring PipeLine+. All user information, including your domain, can be set from the program MSSetup (see To run MSSetup). Error 731: Protocol not configured We're still looking for the definitive set of circumstances in which this error occurs, but it appears to be related to failed installation of DUN or TCP/IP. As a remedy, we will need to remove Dial-Up Networking and MindSpring PipeLine+, then reinstall. To remove Dial-Up Networking 1 Click Start, then point to Settings and click Control Panel. 2 Double-click Add/Remove Programs. 3 Click the Windows Setup tab, and double-click Communications. 4 De-select Dial-Up Networking. 5 Click OK, then click OK again. To un-install MindSpring PipeLine+ 1 Click Start, then point to Programs and click MindSpring PipeLine+ v2.6-32. 2 Double-click Uninstall MindSpring. 3 Click Yes. 4 Delete the Pipeplus folder. Now you are ready to re-install MindSpring PipeLine+. Rasapi32.dll If you receive errors involving the file rasapi32.dll, first restart your computer and run MSSetup (see To run MSSetup). If the error still occurs, you will need to uninstall Dial-Up Networking (see To remove Dial-Up Networking), then run MSSetup once again. To receive the most current information, please visit: http://help.mindspring.com/modules/w95/fix/pipeplus.html