Sierra Technical Support Phone:(206) 644-4343 America Online:Keyword SIERRAPO Box 85006 Fax:(206) 644-7697 Compuserve:Go SIERRABellevue, WA 98015-8506 Email:support@sierra.com WWW:http://www.sierra.com Betrayal at Krondor Troubleshooting Guide Revised 6/8/95 Sierra Technical Support provides this documentation as a reference to Sierra customers using Sierra software products. Sierra Technical Support makes reasonable efforts to ensure that the information contained in this documentation is accurate. However, Sierra makes no warranty, either express or implied, as to the accuracy, effectiveness, or completeness of the information contained in this documentation. SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL COMPUTER SYSTEMS. SIERRA DOES NOT ASSUME ANY LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS, LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY THIRD PARTY. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR CREATE ANY NEW WARRANTIES. IN NO CASE SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA SOFTWARE PRODUCT. TABLE OF CONTENTS SECTION 1 - HARDWARE REQUIREMENTS SECTION 2 - INSTALLATION PROCEDURES SECTION 3 - COMMON INSTALLATION PROBLEMS SECTION 4 - COMMON GAME PROBLEMS SECTION 5 - SOUND ISSUES AND SOUND CARD SETTINGS SECTION 6 - OBTAINING A SIERRA PATCH DISK SECTION 7 - IF YOU STILL HAVE PROBLEMS... SECTION 8 - BETRAYAL AT KRONDOR BOOT DISK INSTRUCTIONS SECTION 1 - HARDWARE REQUIREMENTS Required 386 SX/16 (Disk version) 386 DX (CD version) 4MB RAM (Conventional: 590K; EMS: 1024K) 17MB hard drive space (Disk version) 3 MB hard drive space (Small install of CD version) MS-DOS 5.0 or higher VGA (256 color) CD ROM drive (CD version)CD ROM VERSION 486 Mouse (Highly recommended) Sound card with DAC SECTION 2 - INSTALLATION PROCEDURES If you are in Windows, close Windows completely and exit to a DOS prompt. Insert Disk 1 and switch to the floppy disk prompt by typing A: or B:. If you are playing the CD version, insert the CD and switch to the CD drive by typing the drive letter followed by a colon. Ex: D:. Then type INSTALL to begin the installation program. Follow the on-screen prompts to complete the installation. The CD version of the game includes on-line hints that are installed separately in Windows. To install these hints, enter Windows, click on FILE, then click on RUN. In the command line type D:\SETUP (substitute your CD drive letter if different from D) and click on OK. This will setup the hints for this program and it will also place a folder on your desktop, Krondor Hints, to provide easy access to the hint files. SECTION 3 - COMMON INSTALLATION PROBLEMS Problem: After typing INSTALL, a row of dots goes across the screen and stops. The computer is locked up with this row of dots appearing on the screen. Solution: The dots indicate the hardware detection portion of the installation program. You can bypass the hardware detection (and therefore the lockup) by typing INSTALL /M. If this entry does not work, try INSTALL /F. One of these entries should get you past the lockup. If this does not work, create a boot disk using the instructions in Section 10 - Boot Disk Instructions. After booting up with the boot disk, install the game. There is also the possibility that you have a set of defective disks. You should obtain a set of replacements at this point. Problem: The computer locks up during a manual installation Solution: If hard drive space is low (under 20 megabytes on a non-compressed drive), de-fragment the drive. If you do not have a hard drive de-fragmenting program, freeing up more hard drive space should help. If you have DOS 6.0 or higher, then you can run DEFRAG to de-fragment the drive. Refer to your DOS manual for information on DEFRAG. Problem: During installation you get an error message saying "Unable to open a target file for writing:..." Solution: This may occur if there is not enough free hard drive space available. If a disk compression utility is being used, be sure that there is at least 34MB of free hard drive space. Without disk compression, it requires about 17MB. If you have the CD version of this product, then 3 MB of hard drive space (6 compressed) for a small install of the program. Problem: When installing the game, you receive an "Error reading drive A" or "Error reading drive D". Message will vary depending on what drive you are installing from. Solution: If you are installing the floppy disk version of Betrayal at Krondor, this error message probably indicates a bad disk. The only way to correct this is to get a new set of disks. If you are installing the CD version of Betrayal at Krondor, there are several factors that can cause a "read" error. The most common is a dirty or scratched CD. You should check the CD to make sure that there are no smudges, fingerprints, scratches or cracks on it. If you see any smudges on the CD, clean it off with a soft cloth and try it again. If the disk is scratched, it will need to be replaced. If cleaning the CD doesn't help, the problem may lie with the CD ROM drivers. You should make sure that you are using the latest version (v2.23) of MSCDEX in your AUTOEXEC.BAT. If you're using DOS 6.0 or higher, use the MSCDEX in your C:\DOS directory, this one is version 2.23. You should also check with the CD ROM drive manufacturer to make sure that you have the latest version of their CD drivers. Outdated or incompatible CD drivers can cause this type of problem. If you need to replace your disks or CD, replacement is FREE for the first 90 days of product ownership. After 90 days there is a $10.00 handling fee per program. For the fastest service, simply mail Disk #1 or the CD to us along with a copy of your sales receipt dated within 90 days or the $10.00 handling fee, and a note detailing your computer hardware and the problem that is occurring. Please include your full name, mailing address, and daytime telephone number so we can contact you if necessary. We will then send a complete replacement set of disks to you. The address is: Sierra On-Line Customer Service, PO Box 485, Coarsegold CA 93614-0485. Problem: Unable to write to Resource.005 message during installation. Solution: If Krondor is installed on a compressed drive with 15-20 MB of compressed space free, an "Unable to write to Resource.005" message may occur on Disk #6. Pressing ENTER to continue may give a similar message on the last disk. You need to free up more hard drive space and rerun INSTALL. You should also do a manual install of the program. Manual install instructions are located in the README file on Disk #1. Problem: You have 276818 bytes free...error message(even though enough memory is actually available). Solution: Either the game did not install properly, or you are trying to run the program from the diskettes or the CD. Try installing under a boot disk, or use the manual install instructions in the README file to manually install the program. Make sure you have installed this program directly to the hard drive. In addition, you should check your mouse driver. Occasionally, a non-standard mouse driver can cause this problem. Sierra recommends Microsoft mouse driver 8.20a or higher or Logitech 6.23 or higher. Problem: Disk Error - Read Error (notice no drive letter) Solution: This error usually occurs when a memory-resident program prevents the installation program from reading the game disk correctly. The easiest way to avoid this is to reboot the computer while holding down the SHIFT key. This will keep any memory-resident programs from loading and should allow the game to install correctly. If this does not help, create a bootdisk using the instructions in Section 10. Reboot the computer using the bootdisk, then install the game. SECTION 4 - COMMON GAME PROBLEMS Problem: When you start the game, you receive a messages stating, "This game requires 1482k of extended memory". Solution: Betrayal at Krondor requires 1MB of expanded (EMS) memory to run. Certain 2 MB systems cannot free up enough memory to run Betrayal at Krondor no matter what memory manager is being used. The problem is that these systems use part of the second megabyte of memory for hardware purposes. If the computer does not count up to 2048 while it is booting, it probably cannot run Krondor. Make sure you have a 386 or better, have booted from a bootdisk, and that the boot disk is configured correctly (enough EMS and NO SMARTDRIVE). You can also contact your computer manufacturer and see if they can produce a bootdisk that will free up 1MB of EMS and at least 590K of conventional memory. Problem: You receive an insufficient memory message when attempting to run the game. Solution: This message will occur when you do not have enough conventional memory (590k) or expanded memory (EMS) free. To free enough memory to run this game, run the INSTALL program in the game directory, and select the Make Bootable Floppy option. Once you have successfully created a bootdisk, reboot the machine using the disk. This should give you enough memory to run the game. Problem: You get an "An important data file could not be created..." message after the introduction. Solution: This error message may indicate that there are not enough FILES set in the CONFIG.SYS file. If you have no FILES set in your CONFIG.SYS you will get this message. You will also get this message if you have FILES set lower than nine. A boot disk with FILES=30 or higher should remedy this problem. If the bootdisk does not correct this error, then you may be out of hard drive space. You can check your hard drive space by running CHKDSK from your hard drive prompt. This program requires 17 MB of hard drive space to install (34 MB if compressed). For CD ROM owners, you will need 2.6 MB of hard drive space to install and play with a small install (5.2 MB if compressed). NOTE: The automatic boot disk maker will give you FILES=30. Problem: The screen is blank during game play or at start up, but the music continues to play. Solution: Some video cards cannot display a particular resolution (640x350x16 colors) that Betrayal at Krondor and some other Dynamix programs use. The game continues on but the video is not displayed. Most video card manufacturers have a fix for this problem. If you have a Diamond Video Card, call Diamond Customer Service at (408) 736-2000 and ask for 2.17 BIOS revision. If you have an STB Video Card: Call (214) 237-9615 and ask for the file OK.COM. For all other cards, you should contact the Tech Support line for your particular video card manufacturer. Problem: You can't cast spells when using the keyboard. Solution: It is impossible to cast some spells in Betrayal at Krondor using a keyboard. You may be able to select certain spells and start to cast them, but impossible to finish if the spell requires the user to choose an amount of points to use. If this occurs, you can use automatic battle mode (click on button to the lower right of combat screen) to finish the battle. Sierra highly recommends using a mouse with Betrayal at Krondor. Problem: Clicking an area gives an unrelated explanation. Solution: This happens if you fight a battle near a cornfield or some other bit mapped image that gives dialogue, (i.e. If you click on the corn it should say something like "The ears of corn are too young to eat." ) After the battle searching the dead bodies may be hard to do as the corn bitmaps dialogue comes up instead of the "dead body" screens. Move around the bodies until you cannot see the corn and it should work fine. If this doesn't help, back away from the bodies and try again. Problem: You receive an error message "error executing drive C:" Solution: When this occurs, Disk #1 is corrupted. You need to obtain a set of replacement disks. The disk replacement policy is explained in the back of your documentation. Problem: An "Error writing drive C:" message appears when using QEMM. Solution: QEMM has an option called STEALTH DOUBLESPACE. Having this option enabled may cause the "Error Writing Drive C:" message. To disable this, you should remove or REM-out the ST-DBL.SYS line from the CONFIG.SYS, but ONLY ON YOUR BOOT DISK! Problem: The game locks up when you cast the Final Rest spell. Solution: This spell can cause combat to "hang" if it is cast on a Black Slayer who is standing in the same combat square as a dead body. Do not cast this spell when in this situation. Wait until the Black Slayer has moved before casting the spell. Problem: The game locks up when blowing the Horn of Algon Kokoon. Solution: If the Horn of Algon Kokoon is used in a certain trap in Chapter Six, the game will hang. The trap contains a magic user and two Wyverns. Do not use the horn when in this trap. Problem: Lockups using compressed hard drive. Solution: While playing Krondor the game creates and uses a "swap" file called TEMP.GAM. That file is used to store current information on the hard drive instead of in RAM the same way that Windows uses a swap file. The problem arises when the game is played from a compressed drive. You need to switch the TEMP.GAM file to a non-compressed drive. This can be done by editing the RESOURCE.CFG file and adding the line: tempDir = "drive letter". With DOS 6.0 the line should usually read: tempDir = H: With Stacker it should read: tempDir = D: After editing the RESOURCE.CFG, copy the TEMP.GAM file from the Krondor directory onto the drive that was specified. This information is also included the README file. Problem: The game locks up when in a magical trap. Solution: The patch BAKPAT should take care of these situations. Please refer to Section 6 of this document for information on obtaining a Sierra patch disk. Problem: "MEM 34 Error Heap Corrupt" message appears when restoring or playing a saved game. Solution: The save game is corrupted and you will need to restore an earlier one. If data compression is involved, edit the RESOURCE.CFG file and add the line "tempDrive = (non-compressed drive letter here). If this does not work for you, you should delete the program and do a manual installation. Manual install instructions are included in the README file. Problem: Clicking on a dead Moredhel Spellcaster produces a "Must not be very important" message. Solution: This occurs just north of Sarth. There is a group of five Moredhels, four are blue, one is yellow. Clicking on the yellow figure after the battle is over produces the error message. This is an isolated incident and should not affect the rest of the program. There is nothing on this particular spellcaster that is crucial to finishing the game. NOTE: If the "Must Not Be Very Important" message appears when clicking on any object, see Gorath, James, Pug, or Patrus shrugged, "Must Not Be Very Important" message. Problem: "Gorath, James, Pug, or Patrus shrugged, Must Not Be Very Important" message. Solution: You will need to obtain a set of replacement disks to fix this error. The disk replacement policy is explained in the back of your documentation. NOTE: If the "Must Not Be Very Important" message appears when clicking on a yellow Moredhel, see Clicking on a dead Moredhel...message. Problem: Not enough virtue keys, rope, or food available, but are necessary to finish the chapter. Solution: The patch BAKPAT should take care of these situations. Please refer to Section 6 of this document for information on how to obtain a Sierra patch disk. The applies only to the floppy version of Betrayal at Krondor. Problem: "Object Not Linked" error message occurs during game play. Solution: The patch BAKPAT should take care of these messages. Please refer to Section 6 of this document for information on how to obtain a Sierra patch disk. Problem: The computer locks up at random. Solution: Lockups can be caused by a number of factors. If you are getting lockups during the game, try the following: MAKE A BOOT DISK. You can use the automatic boot disk creator by running INSTALL in the game directory or you can make one manually using the boot disk instructions included with this document. The boot disk will eliminate any possible memory conflicts that could be causing lockups. Be very careful that your sound card and CD ROM drivers are loaded onto the boot disk! CHECK THE SOUND CARD CONFIGURATION. Run the INSTALL program in the game directory and choose "PC SPEAKER", then run the game. If the game does not lock up, then the problem is probably in the sound card configuration. You should contact your sound card manufacturer for help with reconfiguring your sound card settings to avoid conflicts with other devices. If you don't see your sound card listed in the INSTALL program, refer to your sound card documentation or contact the manufacture of your sound card for help in setting up your card to run in a Sound Blaster compatible mode. CHECK FOR CORRUPTED FILES. At the DOS prompt, run CHKDSK /F for DOS versions up to 6.0 or SCANDISK for DOS version 6.20. This will allow to you to detect and correct any lost allocation units, crosslinked files or any other hard drive errors. If you find any, fix them, then delete and reinstall the game. Errors on the hard drive can corrupt files and this can cause lockups. SECTION 5 - SOUND ISSUES AND SOUND CARD SETTINGS The best settings for a SoundBlaster compatible card are I/O 220, DMA 1 and IRQ 5 or 7. If you're using a Pro Audio card, the best settings are I/O 220, DMA 5 and IRQ 5 for the Pro Audio portion of the card, and DMA 1 and IRQ 7 for the SoundBlaster portion. Make sure that the SoundBlaster and Pro Audio portions do not share the same DMA! Settings outside these parameters can cause lockups and/or choppy, repeating or garbled sound. Most sound cards have test utilities that will tell you what settings you are using. Check your sound card documentation for more information. In addition to these sound card settings, many sound cards require drivers that must be loaded into the AUTOEXEC.BAT and/or CONFIG.SYS. Section 10 - Sound Card Driver Information Problem: Sounds are difficult to hear or they are not played. Solution: If you are low on memory the DAC (digital) sounds will not be played. Freeing up more memory should correct this. Betrayal at Krondor requires 590 KB of available conventional memory and 1 MB of EMS. The easiest way to configure your computer for this memory is to create a bootdisk. You can make a bootdisk using the INSTALL program in the game directory or using the manual bootdisk instructions included with this document. Problem: With the CD version, the CD Audio music is not being played. Solution: The CD Audio music will only work if you do a full install of the game. If you've done a small install, you must reinstall fully to enable the CD Audio. Problem: With the CD version, only the sound effects are being played (full install only). Solution: Betrayal at Krondor uses CD Audio for the background music. If you do not have your CD Audio cable connected from your CD to the sound card, then you will not have music during this game. You can test this by plugging a set of headphones directly into the CD player. If you hear music through the headphones, then your CD Audio cable is not connected. Problem: No music with a SoundBlaster 16 or compatible sound card. (CD and floppy disk version.) Solution: Sometimes the game's installation program will detect a SoundBlaster 16 or compatible card as a Roland. This will cause the music to be inaudible. To correct this, run the INSTALL program in the game directory (or on the CD if you did a small install from the CD) and select "SoundBlaster/Adlib" for Music. SECTION 6 - OBTAINING A SIERRA PATCH DISK... There is currently one patch available for Betrayal at Krondor. This patch (BAKPAT) is for the floppy disk ONLY and addresses the following issues: * You can now toggle between a "fixed" and a "rotating" overhead map display by pressing the "n" key while viewing the overhead map. * Extra rope was added to Chapter Five. It was possible to reach Chapter Five and not be able to find any rope. * The "Final Rest" lockup has been fixed. Casting the "Final Rest" spell on a Black Slayer could cause the game to "hang" if there was a dead body in the same combat cell. * More supplies have been added at the beginning of Chapter Nine. * Under unusual circumstances, a very powerful sword (available only in Chapter Six) could add to an opponent's HEALTH/STAMINA rather than take points away. This problem has been corrected. * Another clue has been added in Chapter Three. * Armorcraft and weapons skills now increase at a quicker rate. * Items placed in Moredhel lock chests can no longer be "stolen". The fastest way to obtain a Sierra patch disk is to download it from one of the following on-line services: the Sierra BBS (206-644-0112), CompuServe (GO SIERRA) or America On Line (KEYWORD SIERRA). The file name is BAKPAT. You can also request a patch disk be mailed to you by writing to Sierra Technical Support, PO Box 85006, Bellevue WA 98015. SECTION 7: CONTACTING SIERRA FOR FURTHER ASSISTANCE Sierra On-Line has a full library of help documents available electronically. You can download them from the following sources: * America On-Line: Use keyword SIERRA and choose "Software Libraries", then "Troubleshooting Guides & FAQ's" * CompuServe: Use go SIERRA, choose "The Sierra On-Line Forum", then search the "Help Documents" library. * Go to our home page on the World Wide Web at http://www.sierra.com and follow the on-screen information. Additionally, you can get your document via our automated faxback service. Call (206) 644-4343, choose to use the automated technical support system and follow the voice instructions provided. You will be faxed a catalog of all of the documents that we have to offer and you will then be able to get the documents you need. If you prefer, you can also fax us at (206) 644-7697 with your document request. If you prefer to get assistance from a technician, Sierra Technical Support will be happy to assist you. All of the online services listed above are staffed by Sierra technicians. Additionally, you can send e-mail to support@sierra.com. Additionally, a Sierra Technical Support Support request form has been enclosed in case you wish to contact us via fax or U.S. mail. Simply fill it out and return it to us. Our fax number is (206) 644-7697 and our mailing address is: Sierra On-Line Technical Support PO Box 85006 Bellevue, WA 98015-8506 For phone assistance, you can reach Sierra Technical Support at (206) 644-4343 between 8:00 am and 4:45 pm, Monday through Friday. Please try to be at your system or have a copy of a Microsoft Diagnostics (MSD) report from it when you call. If you are in Europe, please contact our office in England. The Customer Service number is (44) 1734-303171, between 9:00 am and 5:00 pm, Monday through Friday. The BBS number is (44) 1734-304227 and the fax number is (44) 1734-303201. Customer Service can also be reached at the following address: Sierra On-Line Limited 4 Brewery Court The Old Brewery Theale, Reading, Berkshire RG7 5AJ UNITED KINGDOM Thanks for choosing Sierra! SECTION 8 - BETRAYAL AT KRONDOR BOOT DISK INSTRUCTIONS Instructions for IBM compatibles using MS-DOS 5.0 or above Sierra Technical Support has prepared the following instructions as a service to our customers. PLEASE NOTE: SIERRA DOES NOT MAKE ANY CLAIMS, GUARANTEES, AND/OR PROMISES THAT THE FOLLOWING INSTRUCTIONS WILL WORK ON ANY AND/OR ALL COMPUTER SYSTEMS. IMPORTANT NOTE: Please read the entire instructions prior to starting at Step 1. You can skip Steps 3 and 4 if you are not playing the CD version of Betrayal at Krondor. STEP 1 - FORMATTING THE DISK To make a boot disk, format a high density diskette in the A: drive. (It is necessary to reformat the disk if it is already formatted.) Formatting the disk with the /S switch will transfer the "system files" to the disk and allow the computer to boot up correctly. The disk must be in the A: drive; the computer will not boot from the B: drive. Type the FORMAT command as follows: FORMAT A: /S If you get a "Bad command or file name" error message, type: PATH=C:\DOS Then retype the FORMAT command above. If you receive the error again, the MS-DOS FORMAT command may not be on your system, or it may have been renamed. Programs such as PC Tools and Norton Disk Utilities sometimes rename the FORMAT command to prevent accidental loss of data. If you are using a program of this type, check your documentation to find out how to format a SYSTEM DISK, then proceed to Step 2. STEP 2 - LOCATING THE MOUSE DRIVER If you are playing a game that uses a mouse, the Microsoft compatible mouse driver must be loaded into memory with the boot disk. There are two kinds of mouse drivers available: those that load in the CONFIG.SYS file and those that load in the AUTOEXEC.BAT file. CONFIG.SYS mouse drivers have an extension of .SYS (MOUSE.SYS) and AUTOEXEC.BAT drivers have either a .COM or .EXE extension (MOUSE.COM, MOUSE.EXE). You must load at least one of these drivers, but it is not necessary to load them all. If you do not know where the mouse drivers are located on your system, the command below should help you locate them. Type the following at the C:\ prompt: DIR MOUSE* /S This command will cause the system to search all subdirectories for a file called MOUSE. If the system locates a MOUSE file, it will display the path where the file is located. For example, if the MOUSE.COM file is located in a C:\MOUSE directory, the system will display: Directory of C:\MOUSE MOUSE.SYS 55160 03-10-92 3:10a MOUSE.COM 56408 03-10-03 6:00a If this procedure does not locate a MOUSE file, your mouse driver may have a different name. Some common names for mouse drivers are IMOUSE, GMOUSE and HPMOUSE. Your should check your mouse documentation for the exact file names and how to install them. Once you have located the mouse driver, you must copy it to the boot disk. The following example assumes that the mouse drivers are located in the C:\MOUSE directory as shown in the step above. To copy the MOUSE files to the boot disk, type: COPY C:\MOUSE\MOUSE.* A: Substitute the appropriate path and file names for your mouse drivers in the command above. After you press ENTER, you should see a message indicating that some files were copied. STEP 3 - LOCATING THE CD ROM DEVICE DRIVER (skip if not playing the CD version of Betrayal at Krondor) The CD ROM drive requires a device driver loaded in the CONFIG.SYS file. This driver must be loaded correctly or you will be unable to access your CD ROM drive. To make sure that the device driver loads correctly on the boot disk, look at the CONFIG.SYS on the hard drive and copy the driver line from there. At the C:\ prompt, type: TYPE CONFIG.SYS|MORE NOTE: The | is called a "pipe" command and is created by pressing . The CONFIG.SYS file will display on the screen. Look for the line that loads the CD ROM device driver. This line will contain the same "/D:" switch as the MSCDEX line in the AUTOEXEC.BAT file. Using the MSCDEX example above, you would be looking for a line containing "/D:MSCD001". The line should look something like this: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 The device driver in your CONFIG.SYS may differ slightly from those listed above. Carefully write down the line for use in your boot disk. Leave out the "/L:" information, if any. Your CD ROM device line should appear as follows: DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 NOTE: If you have a SCSI CD ROM drive, there may be an additional driver in your CONFIG.SYS that must be loaded for the CD ROM device drivers to load correctly. Check your CD drive documentation for more information. STEP 4 - LOCATING THE MSCDEX CD ROM EXTENSION (skip if not playing the CD version) In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM drive requires MSCDEX, the Microsoft extension for CD ROM drives. If this extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable to access your CD ROM drive. To make sure that MSCDEX loads correctly on the boot disk, look at the AUTOEXEC.BAT on the hard drive and copy the MSCDEX line from there. At the C:\ prompt, type: TYPE AUTOEXEC.BAT|MORE The AUTOEXEC.BAT file will display on the screen. Look for the line that loads the MSCDEX extension. It should look something like this: C:\DOS\MSCDEX /D:MSCD001 LH C:\DOS\MSCDEX /D:MSCD001 LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001 The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones above. Carefully write down the line for use in your boot disk. Leave out the "/L:" information, if any. If the "LH" is missing from the beginning of the MSCDES line, add it now. If the "/:E" switch is missing from the end of the line, add it. For example, any of the above lines will appear on your boot disk as follows: LH C:\DOS\MSCDEX /D:MSCD001 /:E STEP 5 - LOCATING THE SOUND CARD DRIVERS Many sound cards have drivers or initialization lines that must be loaded in the AUTOEXEC.BAT or CONFIG.SYS. Some sound cards that require these drivers or initialization routines are the SoundBlaster 16, MAD16 and the Aria 16. At the end of these Boot Disk Intructions, you will find a section labelled "Sound Cards". These tables contain the sound card lines for many common sound cards. Check to see if your sound card is on the list. If it is, add the appropriate lines to the AUTOEXEC.BAT and/or CONFIG.SYS on your boot disk. If your sound card is not on the list, check your documentation for information on what needs to load in the AUTOEXEC.BAT and CONFIG.SYS. STEP 6 - CREATING THE CONFIG.SYS FILE To create the CONFIG.SYS file on the boot disk, switch to the A: drive and type the following: COPY CON CONFIG.SYS (the cursor will drop down one line and blink) DEVICE=C:\DOS\HIMEM.SYS DEVICE=C:\DOS\EMM386.EXE RAM 1024 DOS=HIGH,UMB FILES=30 BUFFERS=20 If you are using the MOUSE.SYS file to load your mouse, add the following line to the CONFIG.SYS: DEVICEHIGH=A:\MOUSE.SYS If you're playing a CD game, add the CD ROM device driver as you wrote it down in the "Locating the CD ROM Device Driver" section. For example: DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 If you need to load any sound card drivers, copy them from the "Sound Cards" section now. The following example lines are for the SoundBlaster 16: DEVICEHIGH=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 DEVICEHIGH=C:\SB16\DRV\CTMM.SYS Complete the file by pressing . STEP 7 - CREATING THE AUTOEXEC.BAT FILE To create the AUTOEXEC.BAT file on the boot disk, switch to the A: drive and type the following: COPY CON AUTOEXEC.BAT (the cursor will drop down one line and blink) @ECHO OFF C:\ SET COMSPEC=C:\COMMAND.COM PROMPT SIERRA BOOT DISK $_$P$G PATH=C:\;C:\DOS;C:\SIERRA If you are using the MOUSE.COM or MOUSE.EXE file to load your mouse driver, add the appropriate line: LH A:\MOUSE.EXE If you're playing a CD game, add the MSCDEX line as you write it down in the "Locating the MSCDEX CD ROM Extension" section. For example: LH C:\DOS\MSCDEX /D:MSCD001 If you need to run any sound card initialization programs or load any drivers, copy them from the "Sound Cards" section now. The following example lines are for the SoundBlaster 16: SET BLASTER=A220 I5 D1 H5 T6 SET SOUND=C:\SB16 SET MIDI=SYNTH:1 MAP:E C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 C:\SB16\DIAGNOSE /S Complete the file by pressing . STEP 8 - REBOOT THE SYSTEM AND START THE GAME Reboot your system by pressing the button on your computer or by using the key sequence on your keyboard. Refer to your game documentation for the steps to start the game. If you continue to have memory problems even when using the boot disk and you are playing the CD ROM version of Betrayal at Krondor, delete the game, do a FULL install and play the game from the hard drive. This allows you to take the CD ROM drivers out of the CONFIG.SYS and AUTOEXEC.BAT, which frees up more conventional memory.