

     ----------------------------------------------------------------------------
                       Microsoft Internet Explorer 3.02 README for Product Support
                                        March 1997            
     ----------------------------------------------------------------------------

                          (c) Copyright Microsoft Corporation, 1997


This document provides complementary or late-breaking information to supplement
the Microsoft Internet Explorer 3.02 and Internet Mail and News documentation.

------------------------
How to Use This Document
------------------------

To view Support.txt on screen in Notepad, maximize the Notepad window.

To print Support.txt, open it in Notepad or another word processor, and use
the Print command on the File menu. 

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CONTENTS
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Microsoft Technnical Support Within the United States and Canada
	Microsoft Technical Support Information Services
	Standard No-Charge Support
	Priority Support
	Text Telephone
Microsoft Technical Support Worldwide
	Microsoft Subsidiary Phone Number Listing



---------------------------------------------------
Microsoft Technical Support Within the United States and Canada
---------------------------------------------------

In the event you have a technical question regarding Microsoft Internet 
Explorer 3.02 or Internet Mail and News, please refer to the support offerings
below. Microsoft's support offerings range from no-cost and low-cost online
information services (available 24 hours a day, 7 days a week) to annual
support plans. Please check the Technical Support section in online Help 
for detailed information.

Microsoft Technical Support services are subject to Microsoft's then-current prices,
terms, and conditions, which are subject to change without notice.

------------------------
Information Services
------------------------
Microsoft Technical Support Information Services provide you with easy access to the latest 
technical and support information for Microsoft products. You can access a
variety of low and no cost Information Services 24 hours a day, 365 days a
year.

http://www.microsoft.com/support: Online support uses Microsoft's own cutting edge technology
to help you access the most relevent information for your support questions.  Diagnose and solve
problems quickly and easily.  Discuss issues and solutions with other Microsoft customers 
over the Internet. Or select technical articles, programming aids, or commonly asked 
questions from a variety of Microsoft's technical databases. 

* On the World Wide Web and MSN, go to http://www.microsoft.com/support/
* For FTP access, go to ftp://ftp.microsoft.com


Microsoft TechNet: CD-ROM-based Microsoft TechNet is the front-line resource
for fast complete answers to technical questions on Microsoft desktop and
systems products. For more information or to subscribe to Microsoft TechNet,
call (800) 344-2121.


Microsoft Developer Network Library (MSDN): CD-ROM-based MSDN is the
comprehensive source of programming information and toolkits for those who
write applications for the Microsoft Windows, Windows 95, and Windows NT
operating systems, or use Microsoft products for development purposes. For
more information or to subscribe, call (800) 759-5474. 


Microsoft Download Service (MSDL):  Direct modem access to a variety of
technical information is available on MSDL by dialing (206) 936-6735. The 
service is available 24 hours a day, 365 days a year. Connect information: 
1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.


Microsoft FastTips: This automated service provides quick answers to your
common technical questions via an automated toll-free telephone number, fax,
or mail. To access FastTips or to receive a map and catalog, call the
following FastTips numbers:

Desktop applications:        (800) 936-4100   
Development products:        (800) 936-4300
Desktop Systems products:    (800) 936-4200
Business Systems:            (800) 936-4400

--------------------------------------
Standard No-Charge Telephone Support		
--------------------------------------

In the United States and Canada, Standard No-Charge support for Internet Explorer is 
available for 90 days after you make your first call to a Microsoft Support Engineer. 

-In the United States, call (206) 635-7123 between 6:00 A.M and 6:00 P.M. Pacific time.
-In Canada, call (905) 568-4494 between 8:00 A.M and 8:00 P.M. Eastern time.
Both of these services are available Monday through Friday, excluding holidays.

Note:  If your Microsoft product was pre-installed or distributed with your computer, 
or provided by an Internet service provider, the computer manufacturer or the Internet 
service provider is responsible for providing your product support. Microsoft's fee-based 
Priority Support and our Information Services are available regardless of how you 
obtained Internet Explorer.

--------------------
Priority Support		
--------------------

Microsoft Technical Support offers priority telephone access to Microsoft support
engineers 24 hours a day, 7 days a week, including holidays, in the U.S. In
Canada, the hours are from 8:00 A.M to midnight, 7 days a week, excluding
holidays.

* In the United States, call (800) 936-5700 or (900) 555-2000; $35 (U.S.) per incident. 
* In Canada, call (800) 668-7975, at $45 (CDN) per incident. 
800# charges will be billed to your VISA, MasterCard, or American Express card.
900# charges will appear on your telephone bill. (Not available in Canada.)

For more information about Priority support offerings, including annual
contracts, call Microsoft Technical Support Sales and Information at (800) 936-3500.


---------------
Text Telephone
---------------
Microsoft text telephone (TT/TDD) services are available for the deaf or hard-
of-hearing. In the United States, using a TT/TDD modem, dial (206) 635-4948.
In Canada, using a TT/TDD modem, dial (905) 568-9641.


-------------------------
Microsoft Technical Support Worldwide
-------------------------
The following list contains Microsoft subsidiary offices and the countries
they serve. If there is no Microsoft office in your country, please contact
the establishment from which you purchased your Microsoft product. This list
provides only basic technical support phone and fax numbers; other services
such as BBS and sales numbers may be available. For additional subsidiary
information, check the Product Support Services Worldwide section in online
Help.

                   
Area				Telephone Numbers
-------------------------------------------------

Argentina               Microsoft de Argentina S.A.
                        Technical Support: (54) (1) 314-0560

Australia		Microsoft Pty. Ltd.
			Technical Support: (61) (02) 870-2131

Austria			Microsoft Ges.m.b.H.
			Standard Support: Installation and Handling
			    Windows: 0660-6510
			General information about the Microsoft 
			    support in Central Europe:
                                Fax: 0049/2622/167006

Belgium			Microsoft NV
                        Technical Support:
                            +32-2-513 32 74 (Dutch-speaking)
                            +32-2-502 34 32 (English-speaking)
                            +32-2-513 22 68 (French-speaking)
Bolivia
See Argentina

Brazil			Microsoft Informatica Ltda.
                        Technical Support: (55) (11) 871-0090

Canada			Microsoft Canada Inc.
			Microsoft Support :
				Standard Technical Support Phone: 
				    1 (905) 568-4494
				Priority Support Information: 
				    1 (800) 668-7975
				Text Telephone (TT/TDD):
				    1 (905) 568-9641
			
Caribbean		Microsoft Caribbean, Inc.
			Technical Support: (214) 714-9100

Chile			Microsoft Chile S.A.
                        Personal Operating Systems
                            Phone: 56-2-330-6222

Colombia		Microsoft Colombia
			Technical Support: (571) 618 2255

Czech Republic          Microsoft s.r.o.
                        Technical Support Phone: (+42) (2) 2451 0554
                            or 53 52 56 (Windows 95 only)

Denmark			Microsoft Denmark AS
                        Technical Support:  (45) (44) 89 01 11
			
Dubai                   Microsoft Middle East
			Phone: (971) 4 513 888
			
Ecuador			Corporation Microsoft del Ecuador S.A.
                        Technical Support: (593) (2) 463-094

England 
See United Kingdom

Finland			Microsoft OY
                        Product Support: (358) (90) 525 502 500
                        For Technical Support, please contact your 
			    local dealer.

France			Microsoft France
			Technical Support: (33) (1) 69-86-10-20
			
French Polynesia
See France

Germany			Microsoft GmbH
			Standard Support: Installation and Handling
                            Windows: 089-3176-1110
                            Windows 95: 089-3176-1115
			General information about the Microsoft 
			    support in Central Europe:
			        Fax: 02622/167006
Greece			Microsoft
			Phone:  (30)(1) 6806-775

Hong Kong		Microsoft Hong Kong Ltd.
                        Technical Support: (852) 2804-4222

Hungary			Microsoft Hungary
                	Phone: (+36) (1) 267 4636
                        
Iceland
See Denmark

India                   Microsoft India
			Phone: (01) (91) 646 0694, 646 0767, 646 0813
			
Indonesia               Indonesia - Jakarta
                        Technical Support:
			    Phone: (6221) 572-1060
                            Fax: (6221) 573-2077
Ireland
See United Kingdom

Israel			Microsoft Israel Ltd.
			Phone: 972-3-613-0833
			
Italy			Microsoft SpA
			Technical Support: (39) (2) 7039-8351

Japan			Microsoft Company Ltd.
                	Technical Support: (81)(424) 41-8700
			Support Sales:  0120-37-0196
                                                    
Korea			Microsoft CH
			Technical Support: (82)(2) 563-0054

Latin America           Microsoft Latin American Headquarters
                        Technical Support: (214) 714-9100

Liechtenstein
See Switzerland (German-speaking)

Luxembourg		Microsoft NV
                        Technical Support:
                            +32-2-513 32 74 (Dutch-speaking)
                            +32+2-502 34 32 (English-speaking)
                            +32+2-513 22 68 (French-speaking)

Malaysia		Microsoft (Malaysia) Sdn Bhd
			(60-3) 793-9595

Mexico                  Microsoft Mexico, S.A. de C.V.
			Technical Support:  
			    Operating Systems: (52) (5) 325-0912
                            
Netherlands		Microsoft BV
                        Technical Support:
                            023-5677877 (Dutch-speaking)
                            023-5677853 (English-speaking)

New Zealand		Microsoft New Zealand Ltd.
			Technical Support:
			    Phone: 64 (9) 357-5575

Northern Ireland
See United Kingdom

Norway			Microsoft Norway AS
                        Technical Support: (47) (22) 02 25 50
                        
Papua New Guinea
See Australia

Paraguay
See Argentina

Peru
See Latin America

Phillippines           Phone: (632) 811-0062
                       Technical Support:
                           Phone: (632) 892-2295/2495

Poland                 Microsoft Sp.z o.o.
                       Technical Support: (+48) (2) 6216793,
                           (+48) (71) 441357

Portugal		Microsoft, Lda.
                        Technical Support: (351) 1 4409280, 81, 82, or 83

Republic of China	Microsoft Taiwan Corp.
			Technical Support: (886) (2) 508-9501

Republic of Ireland
See United Kingdom

Russia			Microsoft A/O
			Fax: (+7) (502) 224 50 45

Scotland
See United Kingdom

Singapore		Microsoft Singapore Pte Ltd.
                        Technical Support:
                             Phone: (65) 337-9946
 					
Slovenia/Slovenija      Microsoft d.o.o
                        Technical Support: +386 61 123 23 54,
                            +386 64 331 020

Slovak Republic         Microsoft Slovakia s.r.o.
                        Technical Support: (+42) (7) 312083

South Africa	        Microsoft South Africa
                        Technical Support 
			    (Toll Free): 0 802 11 11 04
                            (Toll): (2) 11 445 0100
	        
Spain			Microsoft Iberica SRL
                        Technical Support: (34) (1) 807-9960
                        
Sweden			Microsoft AB
                        Product Support: (46) (0) 8-752 09 29
                        Information about Technical Support: 
                            (46) (0) 8 752 09 29
                        
Switzerland		Microsoft AG
			Phone: 01-839 61 11
			Technical Support (French-speaking): 
			    022-738 96 88
			General information about the Microsoft 
			        support in Central Europe:
			            Fax: 0049-2622-167006

Thailand                Microsoft Thailand Ltd.
                        Technical Support:
                            Phone: (662) 632-0360, 61, 62, 63

Turkey			Microsoft Turkey
			(90) 212 2585998

United Kingdom 		Microsoft Ltd. Product Support Services
			Telephone Support:
			    Personal Operating Systems:
                                (01734) 271000
			    Advanced Systems Support:
                                (01734) 270007

			Microsoft Ltd.
			Phone: (01734) 271007

Uruguay                 Technical Support: (598) (2) 77-4934

Venezuela		Corporation MS 90 de Venezuela S.A.
			Technical Support: (582) 265-4337

Wales
See United Kingdom


Microsoft TechNet, Technical Information Network
------------------------------------------------
Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft systems and desktop products. Information
available on TechNet ranges from crucial data on client-server and workgroup
computing, systems platforms, and database products, to the latest on support
for Microsoft Windows- and Macintosh-based applications. As a TechNet user you
receive:

*	Twelve monthly compact discs containing the Microsoft Knowledge Base, 
	Microsoft operating systems product resource kits, customer solutions, 
	key Microsoft conference session notes, and other valuable information
*	Twelve monthly supplemental (drivers and patches) compact discs
        containing the Microsoft Software Library
*       A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)
*	WinCIM, a Windows-based application for accessing CompuServe
*	A 20 percent discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada,
call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday
through Friday. Outside the U.S. and Canada, contact your Microsoft Subsidiary,
or call (303) 684-0914.

INTERNET CONNECTION TROUBLESHOOTING
===================================

Internet Service Providers Chosen from Connect to the Web Now! 
--------------------------------------------------------------

If you connected to the Internet by using one of the Internet service providers 
(ISPs) available on Connect to the Web Now!, your Internet connection information 
was automatically entered into your computer. If you had trouble connecting, call 
the Internet service provider you chose.

MSN
--------------------	
Unless noted, all MSN Member Support telephone numbers are toll free.	
Country	Member 		Support Number
Australia		02 9934 9000 (Sydney local number)
Austria			0660 5829
Belgium (Dutch)		0800 13867
Belgium (French)	0800 13721
Canada (English)	800 386 5550
Canada (English TDD)	800-840-9890
Canada (French)		800 952 1110
Colombia		9801 52820
Denmark			80 01 81 61
Finland			0800 1 13272
France			0591 7242
Germany			0130 814479
Guam			800 215 6985
Hong Kong		800 5373
Hungary			00800 12416
Ireland			1800 709904
Israel			177 440 3796
Italy			1678 76720
Japan			0031 44 4192
Luxembourg		0800 2976
Malaysia		800 5057
Mexico			95 800 2156987
Netherlands		06022 2081
New Zealand		0800 441901
Norway			800 11778
Portugal		0505 32 96 32
Russia			956 0885
Singapore		800 4481045
South Africa		0800 991027
South Korea		0078 441 3791
Spain			90099 32 77
Sweden			020 795 173
Switzerland (French)	155 4719
Switzerland (German)	155 4718
Switzerland (Italian)	155 3859
Taiwan			0080 444017
United Kingdom		0800 750800
United States		800 386 5550
United States (TDD)	800-840-9890
Venezuela		8001 2705
If the country you are calling from is not listed above you can call one of the numbers below for English language assistance:	

North & South America	+1 813 579 1668
All Other Countries	+44 181 247 9042
For questions on using The Microsoft Network once you're connected, please click Member Assistance in MSN Central. Then double-click Member Support, and double-click the MSN Help Desk.	
						
