PIPELINE USA(SM) SERVICE AGREEMENT FOR U.S. ACCOUNTS This agreement (the "Agreement") is by and between Performance Systems International, Inc., duly authorized and existing under the laws of the State of New York with its main office at 510 Huntmar Park Drive, Herndon, VA 22070 ("PSI") and the Customer (individual User of this Service) for the provision by PSI or its subcontractors of certain computer networking software and services as more particularly described below and is considered executed upon the Customer's usage of the Pipeline USA software or service. 1. ACCESS AND NETWORK USAGE. PSI shall require local access (via the public switched telephone system) to provide the Customer a link to Pipeline USA. It is understood that PSI does not normally own or control the various cable, telecommunications or other facilities to which it may provide access, except those specifically identified as belonging to PSI. Arrangements for use of, or access to, such facilities must be made with those who own or control them. The Customer is responsible for providing, operating and maintaining the necessary cabling and computer hardware used for this service at their site. All local access installation and dialup costs are the responsibility of the Customer. PSINet access shall be offered to the Customer in accordance with the criteria set by PSI which shall be attached hereto as Exhibit A. The Customer shall be responsible for user/access security and network access. PSI provides no user access security with respect to any the Customer facilities or facilities of others. PSI will assist in network security breach detection or identification, but shall not be liable for any inability, failure or mistake in doing so. 2. PIPELINE USA USE. No more than one Pipeline USA connection can be used at any time with a Pipeline USA account as paid for by the Customer and assigned by PSI. A Pipeline USA session is defined as a connection between a Customer's host computer and modem (or access device) and a PSI modem (or access device) using the public switched telephone system. 3. ANNIVERSARY DATE. The service's "Anniversary Date" refers to the day in which PSI's logs show dialup authentication of the assigned account. 4. PIPELINE USA FEES. For this service, the Customer shall commit to PSI through their credit card the full service costs including periodic service fees. Service Commencement is initiated on the basis of the receipt of the validated credit card information committing to the appropriate fees. PSI will then charge the Customer's credit card. A. PIPELINE USA FEE SCHEDULE. The following prices represent Pipeline USA current service costs. Plan A: $5.00 per month for the first five hours of usage $1.50 per hour for all additional hours (using PSI's US v.32bis and v.34 numbers) Plan B: $19.95 per month for unlimited US v.32bis and v.34 usage each month) (Continuing price effective through December 31, 1996.) B. USAGE AND NUMBERS. Usage is measured in one (1) minute increments rounded upwards. A current list of Pipeline USA access numbers is available by sending electronic mail to: numbers-info@psi.com. C. NO PRORATION OF FEES. No proration of fees beyond monthly increments is available to the Customer upon termination of this service for any reason. 5. PSI SOFTWARE. A. OWNERSHIP. PSI retains all rights, title and interest in the Internaut software (the "Software") it provides to the Customer and PSI shall retain all rights, title and interest in all modifications and derivative works thereof, and the Customer shall not take any action inconsistent with such title and ownership. B. INTELLECTUAL PROPERTY PROTECTION. The Customer shall not alter or remove any printed or on-screen copyright, trade secret, proprietary and/or other legal notices contained on or in copies of the Software. 6. WARRANTIES. Neither PSI nor its subcontractors warrant any connection to, transmission over, nor results or use of, any network connection or facilities provided (or failed to be provided) under this Agreement. The Customer is responsible for assessing its own computer and transmission network needs, and the results to be obtained therefrom. PSI makes no warranties of any kind, whether expressed or implied, including any implied warranty of merchantability or fitness of this service or Software for a particular purpose. PSI provides the Software on an "as is" basis and assumes no responsibility for any damages suffered by Customer, including, but not limited to, loss of data from delays, nondeliveries, misdeliveries, or service interruptions caused by PSI's own negligence or Customer's errors and/or omissions. 7. NO WARRANTY ON RELATED HARDWARE OR SOFTWARE PRODUCTS. PSI makes no warranty with respect to any software or hardware used or provided by PSI from other manufacturers or distributors in connection with this service. Any patent, trademark, trade secret or warranty infringements, whether actual or alleged, are the direct responsibility of the manufacturer of said hardware or software product. PSI assumes no responsibility for any actions or liabilities arising from the possession or use of these software or hardware products. 8. LIMITATION OF LIABILITY. Neither party shall be liable to the other for any loss, damage, liability, claim or expense arising out of or in relation to this Agreement or the provision of the service or Software, however caused, whether grounded in contract, tort (including negligence) or theory of strict liability. In no event shall either party be liable for any loss of data or profits through use of the Software or service, or for any special, incidental, indirect or consequential damages arising out of or in relation to this Agreement. 9. TERM/EXTENSION/TERMINATION. This Agreement shall extend from the initial Anniversary date for one month and shall continue month-by-month based upon the Customer's use of the service. The Customer shall remain responsible for all relevant fees for any service used. Relevant fees refers to the published price of the Pipeline USA service. Customer is responsible to notify PSI of any changes in their name, address, credit card information, etc. Termination of the Pipeline USA service will only be accepted in writing thirty (30) days in advance. PSI can terminate this account at will for any reason it solely determines. The Customer specifically waives the right to sue or ability to subrogate those rights for any losses. If PSI terminates the account, PSI will refund any unused portion of the service (which, in this case, will be prorated per day). 10. NOTICES. All notices given by Customer or required under this Agreement shall be in writing and addressed to PSI at P.O. Box 485, Herndon, VA 22070, or faxed to 1.703.904.4200, Attn.: Pipeline USA Account Administration. No other termination mechanisms are acceptable. 11. ACCESS TO OTHER NETWORKS. Use of other networks may sometimes require approval of the respective network authorities and use will be subject to any acceptable usage policies such networks establish. 12. SERVICE USAGE REGULATION. This service may only be used for lawful purposes. Materials and/or transmission in violation of any local, state, Federal or international regulation(s) is prohibited. This includes, but is not limited to, copyrighted material, threatening or obscene material, or material protected by trade secret. Customer agrees to indemnify and hold harmless PSI from any claims resulting from the Customer's use of this service which damages the Customer or any third party. 13. SERVICE USAGE AUTHORIZATION. All services to be provided by the Customer either in part or in total through PSINet are appropriate subject to relevant Federal and State and International regulations. If these same services are offered through other networks, PSI accepts no responsibility for their authorization. PSI, or other relevant authorities may determine inappropriate usage of this service and the service may be revoked at PSI's discretion. 14. NO ASSIGNMENT. The Customer shall not sell, transfer, or assign this Agreement without the prior written consent of PSI. Any act in derogation of the foregoing shall be null and void; provided, however, that any such assignment shall not relieve the Customer of their obligations under this Agreement. 15. SEVERABILITY. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the remaining provisions of this Agreement will remain in full force and effect. 16. ENTIRE AGREEMENT. This Agreement represents the complete agreement and understanding of the parties with respect to the subject matter herein, and supersedes any other agreement or understanding, written or oral. EXHIBIT A: PSINET (SM) ACCEPTABLE USE POLICY These statements represent a guide to the acceptable use of PSI facilities. PSI recognizes as acceptable all forms of data communications across its network, except where Federally subsidized facilities of transport (such as national backbones like NSFNET) may require limitations, or State/Federal/International law prohibits. In those cases, use of the network should adhere to the general principle of advancing science and education through interexchange of information among research and educational institutions except where specific policy statements exist (see example, Exhibit B). In cases where data communications are addressed to recipients outside of the PSI supplied network and are carried over other regional networks or the Internet, PSI users are advised that acceptable use policies of those other networks apply and may, in fact, limit use. If PSI is informed by Federal/State/International authorities of inappropriate or illegal use of PSI facilities and/or other networks these determinations will be binding on the Customer. Pipeline USA Service Terms - 5/31/95