


          {ARTISOFT'S TECHNICAL SUPPORT CENTER}

          Technical  Support is free to all owners of Artisoft products and
          is  available between  the hours  of 7:00AM  and 5:00PM  Mountain
          Standard   Time.     Users  can   contact  a   Technical  Support
          Representative (Rep) for  assistance by  calling   (602)293-6363.
          If a customer prefers, a message for a return call can be left at
          this  number as well.  An alternative method to receive Technical
          Support  is to  FAX in  requests for  support.  The  Artisoft FAX
          telephone  number    is  (602)293-8065.    Users may  access  the
          Artisoft  BBS for Technical Support.    This  telephone number is
          (602)293-0065; it  is an open  BBS for  all owners  of   Artisoft
          products.   On  CompuServe, Artisoft  has a  forum, also;  use GO
          ARTISOFT to gain access once connected  to CompuServe.  Technical
          Bulletins    are available  on  Artisoft's  Automated FAX  System
          (AFS).  To download  bulletins from the AFS, customers should use
          the hand-set on  their FAX   machines to  dial (602)293-1397  and
          follow the  voice prompts  to download  the   selected bulletins.
          For a list of available bulletins, download FAX number 2. 

          During  the initial  greeting  after  dialing  the  (602)293-6363
          telephone  number,  the  customer  is prompted  to  press  3  for
          Technical  Support.   After  pressing 3,  the customer  will hear
          further voice prompts as follows:  

          o   For  Windows support,  press 1:   If  the customer  is having
          problems using Microsoft's Windows on a  LANtastic network,  this
          queue will ensure that a Rep  trained  to  support  Windows  will
          answer the call.      

          o   For third  party adapters,  LANtastic/Z, Central  Station, or
          ArtiCom     support,  press 2:   If  a customer has any of  these
          products, this queue  will ensure that a Rep specially trained on
          these products will answer the call.  
             
          o  For LANtastic and all  other Artisoft products, press 3:  This
          will place     the call in the main queue where trained Reps will
          answer the call.   
   
          All queues are answered on a FIFO (first-in-first-out) basis. 

          In order for Technical  Support to help troubleshoot  problems as
          efficiently  as possible, it is important - 

          o   for customers  to  call using  a telephone  as  close to  the
          problem computer     as possible.  
             
          o   to have the hardware and software manuals associated with the
          network near       at hand  in case  the Rep needs  to refer  the
          customer to specific sections     of the manuals for details such
          as various  available jumper settings  or       the syntax for  a
          switch on a software command line.  
             
          o    to   help  the  Rep  quickly  identify  where  to  begin  to
          troubleshoot,  by  having  error  messages  that  appear  on  the 
          computer's  monitor  written  down; a  short  description  of the
          problem and what operation was being performed when the     error
          message was displayed is important as well.

          o   to have the serial  number available; this is  located on the
          label of the original network  operating system diskette, on  the
          registration  card included in the box, or on the side of the box 
          itself.

          o  when FAXing in  requests for Technical Support, to be  sure to
          include the        company  name, the  contact's  name, a  return
          telephone number, and a return     FAX number.
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