
This ticket is being handled in accordance with the IS Department's Call Escalation Matrix, a copy of which can be found at http://team2 under the User Manuals section. The Call Escalation Matrix determines what part of the IS department will handle your ticket, and at what times your ticket will be automatically upgraded to the next higher tier of support.

When looking at the Escalation Matrices, you should refer to the one for the specific Category listed below.

You can check the current status of your ticket online by directing your Web browser to http://team2 and selecting the Online Help Desk option. You will need your ticket number, which is included below:

