    OS/2 Frequently Asked Questions List
    User's Edition
    Release 2.0K
    March 22, 1993
    Compiled by Timothy F. Sipples

    For changes, suggestions, or additions please mail
    sip1@ellis.uchicago.edu or write:

    Timothy F. Sipples
    Center for Population Economics
    University of Chicago
    1101 East 58th Street
    Chicago, IL  60637
    U.S.A.

    I cannot acknowledge your contribution(s), but they are greatly
    appreciated.

    Mention of a product does not constitute an endorsement.  Customers
    outside the United States should not necessarily rely on 800
    telephone numbers, part numbers, or upgrade policies contained in
    this List. Electronic mail addresses are in Internet form; use
    addressing appropriate to your mail system.

    This List is freely distributable.  If you redistribute the List,
    please include all the original files.  If you publish the List, in
    full or in part, please forward a copy of the finished publication
    to Timothy F. Sipples at the above address.

    This List is updated monthly and is distributed through various
    computer networks and online services, including the Internet,
    CompuServe, GEnie, and many BBSes.

    Both ASCII text and OS/2 Information Presentation Facility (INF)
    versions of the List are provided.  To view the INF version of the
    List, go to any OS/2 command line prompt (e.g. double click on "OS/2
    Window") and type:

    VIEW OS2FAQ.INF

    The ASCII text version may be viewed using any text editor, word
    processor, or file listing utility.  The text version is intended to
    answer any questions you may have before actually obtaining and
    using OS/2.  You will find that the INF version provides a much more
    attractive List, with hypertext links, fast indexing, and,
    increasingly, illustrations.

    If you have not received both files (OS2FAQ.INF and OS2FAQ.TXT),
    please ask your system operator to make sure he/she is receiving the
    correct and complete package every month.


    Related information:

    (0.1) Release Notes

    ----------

    (0.1) Release Notes

    Due to the substantial changes in this release, revision markings
    are not included.  Revision markings will be added when the List
    stabilizes a bit.

    At some point in the future I plan to add Master Help Index entries.

    Please contact the author [See (0.0) Introduction and Credits] if
    you would like to volunteer to redistribute the List to BIX or
    America Online.

    I hope to add two new questions to the FAQ List in the near future.
    One will deal with dual monitor configurations, and the other will
    deal with SCSI adapter and CD-ROM installation.  Also, (2.2)
    SuperVGA Support and (5.6) Performance Tuning could both stand
    substantial revision.  Any contributions are most welcome.

    The following sections are new in this release:

    (0.2)  Recent Developments
    (3.10) Special Software Offers
    (4.7)  Online Services
    (4.8)  User Groups
    (4.9)  Books and Magazines
    (4.10) Problem Report Form
    (5.9)  Specific DOS Sessions
    (6.2)  How to Create INF Files


    Related information:

    (0.0) Introduction and Credits
    (0.2) Recent Developments
    (0.3) Questions in this Release

    ----------

    (0.2) Recent Developments

    Two new IBM OS/2 products have been released: Time and Place/2 (a
    network-aware calendar and scheduling application for workgroups)
    and Person to Person/2 (a computer/video conferencing system).

    Borland C++ for OS/2 has been released.  See (3.10) Special Software
    Offers.

    The March OS/2 2.1 Beta and March OS/2 Professional Developer's Kit
    CD- ROMs are now available for ordering.  See (4.5) Technical
    Support for ordering instructions.  The new March beta includes
    still more device drivers, reduced disk space requirements, drag and
    drop icon assignment, enhanced MMPM/2 (including tie-ins to system
    events), a new INI file format for speedier and more convenient
    operation, and much more.

    Lotus has released 1-2-3 2.0 and Freelance Graphics 2.0 for OS/2.
    Pricing is the same as for DOS and Windows versions, with
    educational, technology guarantee, and competitive upgrade
    discounts.  AmiPro and cc:Mail are expected to follow shortly.

    DigiVox Corp. announces Sound Impression for OS/2, a desktop
    recording studio with 16-track wave recorder/mixer, MIDI player, and
    CD player. Phone DigiVox at 415-494-6200 for details.

    The next OS/2 conference is to be held in Toronto on or about June
    21. For more information phone Skills Dynamics at 800-661-2131.


    Related information:

    (0.3)  Questions in this Release
    (3.10) Special Software Offers
    (4.5)  Technical Support

    ----------

    (0.3) Questions in this Release

    The following questions are addressed in this release:

    (1.0)  Fundamentals

          (1.1)  What is OS/2?

          (1.2)  What are the differences between versions?

          (1.3)  How good is OS/2 2.0's DOS and Windows compatibility?

          (1.4)  Where can I buy OS/2, and how much does it cost?

          (1.5)  Why should I use HPFS?  What does it offer me?  Does it
                 work with DOS?

    (2.0)  Hardware

          (2.1)  What hardware do I need to run IBM OS/2 2.0?  Do I need a
                 PS/2?

          (2.2)  Will OS/2 2.0 work with my SuperVGA adapter?

          (2.3)  Will OS/2 2.0 work with my printer?

          (2.4)  Can I use COM3 and COM4 in OS/2 2.0?

          (2.5)  Are there any specific hardware recommendations?

    (3.0)  Software

          (3.1)  What applications are available for OS/2?

          (3.2)  Where can I obtain OS/2 shareware and freeware?

    ----------

    (1.1) What is OS/2?

    OS/2 is an advanced operating system for PCs and PS/2s with an 80286
    processor or better.  It was codeveloped by Microsoft and IBM and
    envisioned as the successor to DOS.

    It was designed from the ground up with preemptive multitasking and
    multithreading in mind.  "Preemptive multitasking" means that the
    operating system is responsible for allocating processor time to the
    one or more applications which are running.  (Cooperative
    multitasking, as found in Microsoft Windows or the Macintosh's
    System 7, requires that each application surrender the processor
    after a certain amount of time. If one application refuses to yield,
    all the other applications stop running.)  "Multithreading" means
    that programs can start subtasks which will then be executed by the
    operating system in the background.  For example, a word processor
    may create a separate thread (subtask) to handle printing or saving
    to disk.  When the user asks the word processor to perform one of
    these tasks, the word processor creates a new thread and control
    returns to the word processor (and the user) immediately.  The
    subtask is executed by the operating system in the background.  The
    user is then free to ask the word processor to perform another task
    without waiting for the thread to complete.  Applications which
    utilitize multithreading can be much more responsive to the user.
    OS/2 also protects applications from one another (a single
    misbehaved program will not typically disrupt the entire system),
    supports all addressable physical RAM, and supplies virtual memory
    to applications as requested, breaking DOS's 640K barrier.

    As shipped, it does not support multiuser operation, although third
    parties have grafted multiuser capabilities onto the base operating
    system.  These products include:

      Software Title       Company              Telephone

      Remote-OS            Software Lifeline    (407) 994-4466

      OS2You               ?                    See (3.2) Shareware and
                                                Freeware Sources

      Citrix               Citrix Systems       (305) 755-0559

      PolyMod2             MemSoft              (407) 997-6655

    PC/DACS (Pyramid, phone 203-257-4223) offers security (for multiple
    users, one at a time, in a lab setting for example).


    Related information:

    (1.2) Differences Between Versions
    (1.3) DOS and Windows Compatibility
    (3.9) Extended Services

    ----------

    (1.2) What are the differences between versions?

    o IBM OS/2 Version 2.1 is currently in beta testing and is widely
    available [See (3.2) Shareware and Freeware Sources and (4.5)
    Technical Support].  This new version will support Windows 3.1
    applications, Windows enhanced mode, more third party adapters and
    peripherals, and OS/2 multimedia applications [See (3.6)
    Multimedia].

    o IBM OS/2 Version 2.0 [latest CSD Level is 06055; See (4.6)
    Corrective Service Diskettes] will run only on machines with an
    80386SX processor or better.  IBM is developing OS/2 (and its Intel
    and non-Intel-based successors) independently but is involving third
    party PC manufacturers in its testing.  Improvements include an
    object-oriented Workplace Shell (WPS); a multiple operating system
    boot mechanism; better DOS and Windows support [See (1.3) DOS and
    Windows Compatibility]; new 32-bit programming interfaces; support
    for more than 16 MB of physical RAM (on all systems with appropriate
    BIOS support; memory above 16 MB on those systems which must rely on
    24-bit DMA for disk access, e.g. AT bus systems with Adaptec 154x
    SCSI adapters, is used as swap space); and more third party device
    drivers.  OS/2 1.x applications, unmodified, still run under OS/2
    2.0.

    o IBM OS/2 Version 1.3 is the last release of OS/2 to operate on PCs
    with 80286 CPUs.  This version introduced built-in Adobe Type
    Manager


    (ATM) [See (5.5) Adobe Type Manager], providing scalable typefaces
    for screen and printer.  Procedures Language/2 (REXX), a powerful
    batch- oriented programming language, became a part of Standard
    Edition with this release.  (A few OEMs are shipping Microsoft OS/2
    Version 1.3, but Microsoft has ceded all OS/2 development to IBM.)

    o OS/2 Version 1.2 was the first to incorporate the High Performance
    File System (HPFS) [See (1.5) High Performance File System].  With
    this release IBM OS/2 added a dual boot mechanism and IBM Extended
    Edition [See (3.9) Extended Services] introduced REXX.

    o OS/2 Version 1.1 was the first to include the Presentation Manager
    (PM) GUI/API.  Microsoft OEM versions added a dual boot mechanism
    with this release.

    o OS/2 Version 1.0, introduced in late 1987, was the first release
    of OS/2.  Task switching was accomplished using a character-based
    shell and limited DOS compatibility was provided.


    Related information:

    (1.1) What is OS/2?
    (1.3) DOS and Windows Compatibility
    (3.2) Shareware and Freeware Sources
    (3.9) Extended Services
    (4.5) Technical Support
    (4.6) Corrective Service Diskettes
    (5.5) Adobe Type Manager

    ----------

    (1.3) How good is OS/2 2.0's DOS and Windows compatibility?

    OS/2 1.x [See (1.2) Differences Between Versions] justifiably earned
    a reputation for poor DOS compatibility.  Since it was hampered by
    the 80286, it could not run more than one DOS application at a time.

    The situation has changed dramatically with OS/2 2.0.  Version 2.0
    preemptively multitasks DOS and Windows (real and standard mode)
    applications in separate, protected sessions, without purchasing
    either environment.

    OS/2 2.0 provides a complete DOS emulation equivalent to DOS 5.0.
    The operating system can provide each DOS application with up to 32
    MB of EMS 4.0 (expanded memory), 16 MB of XMS 2.0 (extended memory),
    and/or 512 MB of DPMI 0.9 (DOS Protected Mode Interface extended
    memory), all from its pool of physical and/or virtual memory
    (meaning you do not have to have as much RAM in your system as your
    applications request). These limits are in addition to the up to
    730K free conventional memory supplied to each DOS application, even
    after mouse and network drivers [See (3.8) Networking Products] are
    loaded.  As in DOS 5.0, DOS code and device drivers may be loaded
    into high memory.  A 386 memory manager like QEMM is not needed --
    these features are provided by OS/2 2.0 directly.

    The DOS emulation allows customization of device driver sets -- each
    DOS application shares a systemwide CONFIG.SYS and the equivalent of
    its own CONFIG.SYS. Also, there is a systemwide AUTOEXEC.BAT file;
    batch commands particular to each DOS application can be invoked
    using separate, application-specific batch files.  And many DOS
    Settings are provided to fine tune [See (5.6) Performance Tuning]
    each DOS/Windows application's behavior (e.g. IDLE_SENSITIVITY).
    Most of the popular DOS/Windows applications on your hard disk will
    be migrated automatically when you install OS/2 2.0.

    In addition, OS/2 2.0 will boot one or more specific versions of DOS
    in separate sessions, to assist in running particularly difficult
    applications (e.g. DOS networks, MSCDEX).  So, for example, it is
    possible to multitask DOS 3.3, DOS 4.0, DOS 5.0, emulated DOS, and
    Desqview running atop DOS, all in separate sessions, either windowed
    or full screen, all with the same and/or separate device drivers,
    TSRs, environment variables, etc.  DOS boot images may be stored on
    a hard disk.  These procedures are described in the online Command
    Reference (under VMDISK), Master Help Index, and in the Installation
    Guide (Appendix E).  [See also (5.9) Specific DOS Sessions.]

    Standard graphics modes [generally up to the resolution of the
    desktop; See (2.2) SuperVGA Support] are supported in DOS windows,
    as are selectable text mode fonts.  Cut/paste to/from windowed DOS
    applications is supported (to/from other DOS, OS/2, and Windows
    applications), including graphics cut/paste.  Theoretically, OS/2
    2.0 will run up to 240 simultaneous DOS/Windows sessions; the
    practical maximum depends on system resources.


    OS/2 2.0 will, in fact, run virtually all DOS applications in
    existence, including notorious ones such as Microsoft Flight
    Simulator, Wing Commander, Maple, MatLab (Version 3.5k or later),
    and others.  Those that do not run generally fall into the following
    categories:

    1. Programs that use Virtual Control Program Interface (VCPI) memory
    extenders or other extenders which require direct access to 80386
    control registers.  Since such applications are also all but
    incompatible with Windows, most vendors have updates for DPMI
    compatibility;

    2. Applications which attempt to directly address the physical
    sectors of an OS/2 managed nonremoveable hard disk drive.  Such
    programs include UnErase in Norton Utilities [See (3.4) Disk
    Utilities].  Fortunately OS/2 2.0 has a built-in UnDelete feature
    which is more robust than Norton's approach.  (Consult the online
    Command Reference for information on how to enable UNDELETE);

    3. Timing sensitive DOS applications.  Certain DOS programs that
    generate digitized sound through the PC's internal speaker may have
    distorted sound.  High speed, real time data collection may be
    compromised.  These problems can often be minimized or even
    eliminated using OS/2 2.0's DOS Settings.

    4. Certain DOS programming debuggers.  DOS applications running
    under OS/2 2.0 are not permitted to access debug registers DR0-DR7
    from a DOS session.  Also, DOS debuggers will not be able to set
    hardware breakpoints, and all read/write operations to debug
    registers in virtual 8086 mode will be ignored.

    Generally DOS backup programs will work under OS/2 2.0, but they may
    not capture some OS/2 data (especially extended attributes) on the
    hard disk without the assistance of utilities such as EABackup [See
    (3.2) Shareware and Freeware Sources].

    OS/2 backup tools are available, notably:

       Software Title           Company              Telephone

       PMTape and PS2Tape       IBM                  (800) IBM-CALL

       Sytos Plus               Sytron               (508) 898-0100

       EZTape                   Irwin                (313) 930-9000

       DMS/Intelligent Backup   Sterling             (916) 635-5535

       FileSafe                 Mountain             (408) 438-2665

       KeepTrack Plus           Finot                (800) 748-6480

       NovaBack                 NovaStor             (818) 707-9900

       OBackup                  ?                    See (3.2) Shareware and
                                                     Freeware Sources

       BackMaster               MSR Development      (409) 560-5970

       MaynStream               Maynard              (407) 263-3500

    The OS/2 BACKUP utility is best used from an OS/2 diskette boot [See
    (4.4) Starting OS/2 from Diskette].  DOS-based disk caching software
    is not required since OS/2 includes a built-in, highly configurable,
    efficient disk cache.

    DOS programs running under OS/2 2.0 are extremely fast.  A single
    DOS application (no other applications open) running full screen
    under OS/2 2.0 typically achieves 95-97% of the performance it would
    have under native DOS.  If the DOS application performs any disk I/O
    it can actually operate up to several times faster than it would if
    running under native DOS.

    If pure DOS is absolutely required, OS/2 2.0 includes a utility
    called the Boot Manager.  The Boot Manager can provide a listing of
    all the operating systems available on the system and will allow
    selection of any one at startup, with a default after timeout.  The
    OS/2 1.x DualBoot method is still available as well.  Consult the
    Installation Guide for instructions on how to use Boot Manager or
    DualBoot.  Note that OS/2 2.0 need not be installed on Drive C -- it
    can reside on other volumes [See (4.3) Hard Disk Partitioning].

    Compatibility with Windows, a popular DOS extender, is provided by
    Win- OS/2, an environment based on Microsoft's Windows source code.
    It runs Windows 2.x and 3.0 real mode and standard mode applications
    under OS/2 2.0, either on a full screen Windows desktop (with the
    familiar Program Manager and one or more Windows applications) or "seamlessly,"
    alongside OS/2 applications on the Workplace Shell desktop.
    "Seamless" operation is available in VGA, Tseng 4000 SuperVGA, and
    XGA resolutions with OS/2 2.0 as it ships.  [See (2.2) SuperVGA
    Support.]

    Several icon conversion utilities can convert Windows icons for use
    by the OS/2 Icon Editor and/or OS/2-specific programs [See (3.2)
    Shareware and Freeware Sources].  (No conversion is necessary if the
    icons are to be used with Windows programs running under OS/2 2.0.)

    OS/2 2.0 directly provides Windows enhanced mode features save one:
    services included in WINMEM32.DLL.  Windows applications which
    utilize this DLL (e.g. Mathematica 2.0, Omnipage Professional 1.0)
    will not run under OS/2 2.0.  Fortunately the number of WINMEM32
    applications is few, and apparently the vendors of such applications
    will be shipping OS/2 2.0 compatible updates.  The forthcoming OS/2
    2.1 will support Windows enhanced mode and emulate WINMEM32.

    Windows applications are well integrated into the overall OS/2
    Workplace Shell environment with DDE and Clipboard hooks, and OLE
    (Object Linking and Embedding) 1.0 is supported among Windows
    applications.  Adobe Type Manager [See (5.5) Adobe Type Manager] for
    Win-OS/2 comes with OS/2 2.0. Windows screen (for a full screen
    desktop) and printer device drivers will work under Win-OS/2 [See
    (2.2) SuperVGA Support].  Such notorious Windows applications as
    Word, Norton Desktop (save portions described above), Toolbook, and
    After Dark work fine under Win-OS/2.  Even the Windows Multimedia
    Extensions (and programs which utilize them) operate under Win-OS/2.
    [See (3.6) Multimedia for information on the OS/2 multimedia
    extensions, MMPM/2.]

    Win-OS/2 departs from Microsoft Windows in that it allows more than
    one Windows desktop and can preemptively (rather than cooperatively)
    multitask Windows applications in separate, robust, protected
    sessions. Also, while many Windows 3.1 enhancements are functionally
    incorporated into Win-OS/2, Win-OS/2 is not technically Windows 3.1
    compatible. Fortunately there are few Windows 3.1-specific
    applications.  Win-OS/2 will run the Windows 3.0 applets, but it
    does not include them. Instead, true OS/2 2.0 spreadsheet, database,
    communications, time planning/scheduling, and other applets are
    provided.  OS/2 2.1, due in the first half of 1993, will incorporate
    Windows 3.1 support (including enhanced mode, WINMEM32 emulation,
    and the Windows applets).

    Some Windows applications require OLE DLLs or custom settings in
    WIN.INI.  If such a Windows application has been installed under the
    DOS version of Windows, Win-OS/2 may not be able to find the
    appropriate files or configuration.  Try reinstalling the Windows
    application under Win-OS/2.


    Related information:

    (1.2) Differences Between Versions
    (2.2) SuperVGA Support
    (3.2) Shareware and Freeware Sources
    (3.4) Disk Utilities
    (3.6) Multimedia
    (3.8) Networking Products
    (4.3) Hard Disk Partitioning
    (4.4) Starting OS/2 from Diskette
    (5.5) Adobe Type Manager
    (5.6) Performance Tuning
    (5.9) Specific DOS Sessions

    ----------

    (1.4) Where can I buy OS/2, and how much does it cost?

    In the United States IBM OS/2 Version 2.0 is available from most
    software dealers (including Corporate Software, phone 800-677-4000)
    and directly from IBM (phone 800-3-IBM-OS2, or 800-222-7257 for
    educational inquiries).  The cost is just $99.  Discounts are
    available for multiple licenses and educational purchases.  (Phone
    for details on upgrades from OS/2 1.x.  In Canada phone 800-465-1234
    to order.  In the U.K. phone the OS/2 User Group at 0285-655888 or
    IBM at 0800-181182.  In other countries, contact any IBM dealer or
    office.)

    OS/2 2.0 on 3.5 inch diskettes is part no. 84F7586.  For 5.25 inch
    diskettes, 10G2991.  Media are high density.  For compact disc,
    10G2992. IBM OS/2 Version 1.3 is still available and may be ordered
    through many IBM dealers.

    IBM is trying to make OS/2 2.0 available everywhere DOS is
    purchased. If your dealer does not stock OS/2 2.0, take your
    business elsewhere (and explain why).  IBM bundles OS/2 2.0 with
    some PS/1, most ValuePoint, and all 386SX (and above) PS/2 systems.
    Several other vendors, including Dell, will preload OS/2 2.0 on request.

    IBM offers two money back guarantees in the U.S.: a 30-day, no
    questions asked, money back guarantee, and a 90-day compatibility
    guarantee [See (2.1) Hardware Requirements].

    Microsoft versions of OS/2 1.x are available only through OEMs (e.g.
    Compaq and Dell) or by purchasing Microsoft's LAN Manager or SQL
    Server products.  Microsoft has all but ceased OS/2 development,
    working instead on Windows NT.


    Related information:

    (1.2) Differences Between Versions
    (2.1) Hardware Requirements
    (3.8) Networking Products

    ----------

    (1.5) Why should I use HPFS?  What does it offer me?  Does it work with
          DOS?

    HPFS offers long file names (up to 254 characters including the
    path, greatly exceeding the "8 dot 3" limit in DOS's FAT file
    system), contiguous storage of extended attributes (without the EA
    DATA. SF file used by FAT), resistance to file fragmentation,
    improved media error handling, smaller cluster size, support for
    larger file storage devices (up to 512 GB), and speedier disk
    operation, particularly on large hard disks, on systems with more
    than 6 MB of RAM.  HPFS is not case sensitive, although it does
    preserve case in file names.

    However, HPFS is not currently supported on removeable media,
    although some programs (e.g. BACKUP) preserve long file names on
    such FAT disks. Also, native mode DOS cannot access a HPFS
    partition.  However, DOS/Windows sessions running under OS/2 can use
    all files that conform to the "8 dot 3" naming conventions, even if
    they are stored on HPFS volumes.


    Related information:

    (3.4) Disk Utilities
    (4.3) Hard Disk Partitioning
    (4.4) Starting OS/2 from Diskette

    ----------

    The following questions are addressed in this section:

    (2.1)  What hardware do I need to run IBM OS/2 2.0?  Do I need a PS/2?

    (2.2)  Will OS/2 2.0 work with my SuperVGA adapter?

    (2.3)  Will OS/2 2.0 work with my printer?

    (2.4)  Can I use COM3 and COM4 in OS/2 2.0?

    (2.5)  Are there any specific hardware recommendations?

    ----------

    (2.1) What hardware do I need to run IBM OS/2 2.0?  Do I need a PS/2?

    You need any PC compatible with at least an 80386SX CPU, 4 MB (6 MB
    or more strongly recommended) of RAM, a 60 MB or larger hard disk
    (with 20- 35 MB free), a supported video adapter (CGA, EGA, VGA,
    Tseng 4000 SuperVGA, 8514/A, XGA, or third party driver) with
    appropriate display, and a high density 3.5 or 5.25 inch floppy
    drive for installation.  A mouse or other pointing device is
    strongly recommended.  Allow extra RAM and hard disk space for
    OS/2-based networking [See (3.8) Networking Products], Extended
    Services [See (3.9) Extended Services], and/or extra system loads
    (i.e. an extraordinary number of large applications running
    simultaneously).  When calculating hard disk space requirements,
    subtract space occupied by files already on the hard disk which are
    functionally included in OS/2 2.0 and may be deleted, e.g. DOS, a
    386 memory manager, Windows, Adobe Type Manager [See (5.5) Adobe
    Type Manager] with base typefaces, etc.

    The Workplace Shell (WPS) will not operate with the Monochrome
    Display Adapter or the Hercules Monochrome Graphics Adapter.
    Usually the WPS will fail to work with monochrome EGA.  However,
    some EGA adapters (e.g. Paradise Monochrome EGA Card, ATI EGA
    Wonder) will emulate all color EGA modes on TTL monochrome monitors
    and, thus, will work with the WPS. Certain dual monitor
    configurations are supported; consult IBM for advice.

    On (E)ISA bus machines, OS/2 specifically supports hard drive
    adapters which conform to the Western Digital chipset interface
    standard (nearly all MFM, RLL, IDE, and ESDI adapters) and Adaptec,
    Future Domain, and IBM SCSI adapters.  (True OS/2 2.0 drivers for
    most SCSI adapters, e.g. Trantor, DPT, Rancho, Procomp, Corel
    Systems, BusLogic, Mylex, CE Infosys, Ciprico, and others are
    available directly from the adapter manufacturers.  A driver for the
    Always IN-2000 adapter is available by phoning Columbia Data
    Products at 407-869-6700.  Columbia also provides the necessary
    EPROM and PROM upgrades.)  In addition, "generic" INT13 support is
    provided for all other hard disk adapters.  This "generic" support
    even embraces such devices as Iomega's Bernoulli and SyQuest's
    removeable media products (but for best results contact Iomega or
    SyQuest for an OS/2 2.0 driver).

    OS/2 driver support is available for the following CD-ROM drives:

    o IBM

         - all models

    o Hitachi

         - CDR-1650S
         - CDR-1750S
         - CDR-3650
         - CDR-3750

    o NEC

         - CDR-25
         - CDR-36
         - CDR-37
         - CDR-72
         - CDR-73
         - CDR-74
         - CDR-82
         - CDR-83
         - CDR-84

    o Panasonic

         - CR-501
         - LK-MC501S

    o Texel

         - DM-3021
         - DM-3024
         - DM-5021
         - DM-5024

    o Toshiba

         - 3301T
         - TXM3301
         - 3301B
         - XM-3201
         - 3401

    o Pioneer

         - DRM-604X

    o Sony

         - CDU-541
         - CDU-561
         - CDU-6111
         - CDU-6211
         - CDU-7211

    when attached to IBM, Future Domain, Adaptec, or other SCSI adapters
    with native OS/2 2.0 support.  A driver for non-SCSI Sony CD-ROM
    drives (e.g. the CDU-535) is also available, and others (e.g.
    Mitsumi) should follow soon.  The OS/2 support includes audio, ISO
    9660/High Sierra, CD- ROM/XA, and Kodak Photo CD compatibility for
    those drives which support these standards.  Drivers are available
    from several sources [See (3.2) Shareware and Freeware Sources].
    Storage Devices offers OS/2 drivers for its parallel port attached
    peripherals, including its CD-ROM drive. Corel Systems offers a set
    of drivers for many more CD-ROM drives and SCSI adapters.  DOS
    device drivers, when installed using a specific DOS session [See
    (5.9) Specific DOS Sessions], will still provide CD-ROM services to
    DOS/Windows programs for the remainder.

    See (2.3) Printer Support for information on OS/2 printer and
    plotter compatibility.

    Version 2.0 is explicitly supported on PC compatibles.  IBM is
    offering a money back compatibility guarantee in the U.S.  Should
    OS/2 2.0 fail to work on your compatible within the first 90 days of
    use, and should IBM be unable to fix the problem, your purchase
    price will be refunded. To date over 400 non-IBM models have been
    tested in IBM's own labs.


    Related information:

    (3.2) Shareware and Freeware Sources
    (3.8) Networking Products
    (3.9) Extended Services
    (5.5) Adobe Type Manager
    (5.9) Specific DOS Sessions

    ----------

    (2.2) Will OS/2 2.0 work with my SuperVGA adapter?

    If you have a SuperVGA adapter, OS/2 2.0 should initially be
    installed using the standard VGA driver.  Then consult the README
    file OS/2 copies to your root directory for more information on
    SuperVGA support.

    OS/2 2.0 comes with basic mode switching capabilities to handle
    applications which utilize SuperVGA modes.  If OS/2 2.0 detects a
    SuperVGA adapter it will list two SuperVGA support files, VSVGA.SYS
    and BVHSVGA.DLL, in your CONFIG.SYS file.  [A replacement VSVGA.SYS
    file, dated April 20, 1992, or later, fixes Tseng 4000 and TRAP 000E
    problems. A replacement BVHSVGA.DLL file, dated April 21, 1992, or
    later, fixes C0000005 errors involving Western Digital/Paradise
    chipset adapters. See (3.2) Shareware and Freeware Sources.]

    To enable this mode switching support, available for most SuperVGA
    adapters, you must start a DOS full screen session, issue the
    command SVGA ON, EXIT, Shutdown, and reboot.  (In the same DOS full
    screen session and prior to SVGA ON you may run utilities which
    customize refresh rates.  The new refresh rates will take effect
    after you reboot. You may also wish to run such a utility from
    AUTOEXEC.BAT.) SVGA ON creates a text file called \OS2\SVGADATA.PMI
    which describes your SuperVGA adapter to the system.  Then you may
    install high resolution drivers.

    Aside from DOS applications (which may require their own drivers),
    OS/2 2.0 requires up to three high resolution support files:

      \OS2\DLL\DISPLAY.DLL                  Workplace Shell display driver

      \OS2\MDOS\WINOS2\SYSTEM\VGA.DRV       Win-OS/2 full screen driver

      \OS2\MDOS\WINOS2\SYSTEM\SWINVGA.DRV   Win-OS/2 "seamless" driver

    You may replace any one of these individually for high resolution
    operation in each given mode, but be sure to keep a backup copy of
    the original file(s).  The "seamless" Win-OS/2 and WPS desktop
    driver files must match (in terms of resolution and number of
    colors) if you wish to run Windows programs "seamlessly."  Any
    suitable Windows SuperVGA driver will work as a Win-OS/2 full screen
    driver, but be sure to use the EXPAND utility (as described in
    README) when installing.

    OS/2 1.3 SuperVGA drivers often serve, with some limitations, as
    Workplace Shell desktop drivers.  Use the command DDINSTAL to
    replace DISPLAY.DLL.  Setting IOPL=YES in CONFIG.SYS may be required
    with a SuperVGA adapter.

    CAUTION:
    For OS/2 2.0 CSD level 06055 [See (4.6) Corrective Service
    Diskettes], \OS2\DLL\DISPLAY.DLL should not be replaced, using
    DDINSTAL or otherwise.  Instead, create a separate directory (e.g.
    \DISPLAY) and copy the vendor supplied 16-bit driver DLL file to
    \DISPLAY\DISPLAY.DLL. In CONFIG.SYS, place the \DISPLAY pathname,
    including drive letter, before \OS2\DLL in the LIBPATH line.  The
    exception to this procedure is Tseng 4000 SuperVGA.  To install any
    of the available 256 color Tseng 4000 SuperVGA drivers, use OS/2
    System -> System Setup -> Selective Install.  Check the Primary
    Display box, reselect SuperVGA, then proceed.

    Drivers for the following SuperVGA adapters (or adapters based on
    these chipsets) are available.  In most cases the drivers are
    available from (3.2) Shareware and Freeware Sources.

      Key

      A   All modes supported.
      B   Most or some modes supported.
      C   One mode supported.
      S   Supports "seamless" Win-OS/2 in at least one mode.
      X   Experimental or beta.

       Trident Series                           B S

       Tseng Labs ET4000                        B S

       Compaq QVision                           B

       Genoa 7000                               B

       ATI VGA Wonder Series                    B S X

       ATI Ultra and Vantage Series             B

       Lava Computer (phone 416-674-5942)       B S

       Orchid Farenheit (S3-based)              B

       Paradise/Western Digital                 B S X

       Video7/Headland VRAM II                  B S X

       Cirrus Logic                             B

       Actix Systems (phone 408-986-1625)       ?

       Number Nine (phone 617-674-0009)         ?

       Portacom (phone 415-390-8507)            ?

       "Generic" 800x600 16 color (VGA800-B)    C


    In addition, several vendors, notably Ahead (phone 510-623-0900) and
    Radius (phone 408-434-1010), are readying XGA-2 compatible display
    adapters for market.  Number Nine TIGA adapter support is available
    from Janus Systems (phone 805-484-9770).

    Consult adapter vendors for up-to-date information on driver
    availability.

    Some SuperVGA adapters cause problems with DOS/Win-OS/2 sessions.
    Try turning VIDEO_ROM_EMULATION off, HW_ROM_TO_RAM on, and/or
    DOS_RMSIZE to 624 in DOS Settings.

    If you have an ATI Ultra, Vantage, or other 8514/A hardware
    compatible adapter, install OS/2 using the 8514/A driver.  With the
    Ultra Plus and Ultra Pro adapters, make sure you set the monitor
    type to VGA using the supplied ATI setup diskette before you install
    OS/2.  You may still use customized refresh rates for high
    resolution modes, but the adapter must report the monitor type as
    VGA (or 8514/A) to OS/2.

    IBM was unable to test all SuperVGA adapters, so if you are
    experiencing problems report them through IBM's toll free support
    (phone 800-237-5511 in the United States) and to the adapter
    manufacturer.

    If SuperVGA continues to cause problems the stock VGA driver may be
    used (preventing DOS/Windows applications from using SuperVGA modes,
    however).  In CONFIG.SYS change DEVICE=...VSVGA.SYS to ...VVGA.SYS
    and SET VIO_VGA...(BVHVGA,BVHSVGA) to ...(BVHVGA).  This procedure
    may be required for first generation SuperVGA adapters based on
    Trident 8800 and Tseng 3000 chipsets, for example.

    OS/2 2.0's installation program [CSD level 02000 only; See (4.6)
    Corrective Service Diskettes] has difficulty with certain Oak video
    adapters.  Temporarily replace the video adapter to install OS/2, or
    contact IBM for a patch.


    Related information:

    (2.5) Specific Hardware Recommendations
    (3.2) Shareware and Freeware Sources
    (4.6) Corrective Service Diskettes
    (5.8) Displaying Background Bitmaps

    ----------

    (2.3) Will OS/2 2.0 work with my printer?

    OS/2 2.0 includes support for Hewlett-Packard LaserJets, DeskJets [See  
    (4.1) Installation], and PaintJets; IBM/Lexmark ExecJets, InkJets,
    Proprinters, Quickwriters, Quietwriters, Pageprinters, and
    Laserprinters; Epson dot matrix and laser printers; Postscript
    devices; and other printers (e.g. Panasonic) compatible with these
    families.  A variety of IBM and HP plotters is also supported.
    Drivers for NEC dot matrix printers are now available [See (3.2)
    Shareware and Freeware Sources].

    DOS/Windows printer drivers continue to work for DOS/Windows
    applications.  OS/2 2.0 includes a large assortment of Windows
    printer drivers for Win-OS/2.  If necessary install Windows printer
    drivers using the Win-OS/2 Control Panel.  OS/2 2.0 and OS/2 1.3
    printer drivers are interchangeable in many cases.

    If your printer is not compatible with one of the drivers supplied
    with OS/2, check with the printer manufacturer first then with (3.2)
    Shareware and Freeware Sources.  If you own an IBM printer, check
    with the Lexmark BBS (modem 606-232-5653).  The Lexmark/IBM 4070
    InkJet driver, for example, will also work with Canon BubbleJet
    printers.


    Related information:

    (3.2) Shareware and Freeware Sources
    (4.1) Installation

    ----------

    (2.4) Can I use COM3 and COM4 in OS/2?

    COM3 and COM4 are supported on most PS/2s without any additional
    effort. On (E)ISA machines, some additions are required to
    CONFIG.SYS.  Using a text editor, include "(port number, base
    address, interrupt number)" parameters next to the COM.SYS and
    VCOM.SYS filenames.  One example:

     DEVICE=C:\OS2\COM.SYS (3,3E8,5) (4,2E8,10)
     DEVICE=C:\OS2\MDOS\VCOM.SYS (3,3E8,5) (4,2E8,10)

    Parameters for COM1 and COM2 need not be included (unless they are
    somehow nonstandard).  OS/2 must end up with sequentially numbered
    logical COM ports, if possible.  For example, if (physical) port two
    is not installed but port three or port four is installed, start
    numbering using (2,...) in the DEVICE lines.  If these efforts fail,
    try IBM's patched COM drivers or the SIO drivers [available from
    (3.2) Shareware and Freeware Sources].

    Note that AT bus COM ports cannot be used at the same time if they
    share interrupts because of bus design limitations (cf. "Under the
    Hood: How Interrupts Work," Byte, February, 1992).  An adapter which
    provides more flexibility in interrupt selection (e.g. the 16-bit
    model from Boca Research) may prove helpful.  Also, PolyCom, a
    replacement driver available from (3.2) Shareware and Freeware
    Sources, supports up to eight ports with the right hardware.

    "Smart" (coprocessor controlled) multiport communication adapters
    should be used when installing more than four ports.  Such an
    adapter will work with OS/2 if the manufacturer has written an
    appropriate driver. Examples include:

      Company          Telephone Number

      IBM (ARTIC)      (800) PS2-2227
      Digiboard        (612) 943-9020
      Stargate         (216) 349-1860
      Arnet            (615) 834-8000
      Computone        (404) 475-2725
      Comtrol          (612) 631-7654
      CTC Systems      (415) 966-1688
      Equinox          (305) 255-3500
      I-Concepts       (214) 956-7770
      Specialix        (408) 378-7919
      Stallion         (408) 395-5775


    Related information:

    (3.2) Shareware and Freeware Sources

    ----------

    (2.5) Are there any specific hardware recommendations?

    Here are some of the peripherals and adapters that are particularly
    well suited to OS/2.  Some true bargains are included.  Prices do
    not include shipping and handling.

    o Radius XGA-2 Adapter.  An AT bus display adapter providing
    superior performance and driver support under OS/2.  Price: $419
    from Connecting Point Computers (phone 505-345-7888).  A
    Microchannel version is available from IBM for an even lower price.

    o ATI VGAWonder Turbo.  This new, low cost ($249 list price) AT bus
    display adapter uses the 8514/A hardware compatible ATI Mach 32
    coprocessor.  With 8514/A hardware compatibility you can utilize
    OS/2's built-in 1024x768 256 color 8514/A driver (or any drivers
    which ATI may release in the future).  Dealers should be able to
    offer discounts off the list price.

    o Thomas Conrad Token Ring Adapter.  Until April 30, 1993, Thomas
    Conrad is offering its 16/4 Mbps Token Ring adapter for just $99.
    Limit one per customer site.  Phone 800-332-8683 or 512-836-1935 for
    details.  No other purchases are necessary.  Money back guarantee.

    o Western Digital EtherCard Plus.  An 8-bit ethernet adapter
    (meaning you'll need a free, lower interrupt).  IBM LAN software
    (like TCP/IP) includes an EtherCard Plus driver -- no need to go
    searching.  Price: $49 from Hi-Tech (phone 805-966-5454).

    o Future Domain 1660ER SCSI Adapter.  AT bus, 16-bit SCSI adapter
    for CD-ROM drives, hard drives, and other SCSI peripherals.  Price:
    $58 from ICP Corp. (phone 908-613-4444).  May require $25 ROM
    upgrade from Future Domain for DOS compatibility.

       Set jumpers JP1 as follows: 1-Closed, 2-Closed, 3-Open (IRQ 11
       enabled), 4-Open, 5-Open (I/O address to 0140-014F), 6-Closed,
       and 7-Open (BIOS address to CA000-C8FFF).

    o NEC CDR-25 CD-ROM Drive with SCSI Interface.  An external,
    portable CD-ROM drive (with optional battery back available).
    Compatible with ISO 9660/High Sierra, audio, CD-ROM/XA, and single
    session Kodak Photo CD.  Speed: 650 ms average access time,
    150K/second sustained data transfer rate.  Does not use CD-ROM
    caddies.  Price: $219 from ICP Corp. (phone 908-613-4444).  An 8-bit
    Trantor SCSI adapter and cable is $39 extra.  A slightly faster (450
    ms) drive, the NEC CDR-36, is available with cable and Trantor SCSI
    adapter for $288 from ERM Liquidators (phone 800-776-5865).  This
    model does not support Kodak Photo CD, however.

    o Toshiba CD-ROM Drive.  The latest, super fast Toshiba CD-ROM
    drive, Model 3401, is available from CD-ROM Direct (phone
    800-332-2404) for $399.

    o Wangtek Tape Drives.  Super Technologies (phone 909-393-4648)
    offers a seven month warranty on several Wangtek SCSI tape drives.
    The Wangtek 5150ES (250 MB) is $295, the 5525ES (525 MB) is $495,
    and the 6200HS (2 GB DAT) model is $650.  All will work with GTAK
    tape backup software [See (3.2) Shareware and Freeware Sources] when
    attached to an OS/2 supported SCSI adapter.

    o 16550AFN Buffered UART Serial Port Adapters.  Improves high speed
    serial communications performance.  Price: $35 for a two port
    adapter from Zero-One Networking (phone 714-693-0808).

    o Creative Labs SoundBlaster.  Original (2.0) and Pro models are
    available from many suppliers and provide audio output for OS/2
    multimedia applications.  Prices range from about $90 to $170.

    o IBM M-Audio Adapter.  Available in either AT bus or Microchannel
    models for the same price.  Provides compact disc quality audio
    reproduction and recording capabilities under OS/2.  Price: $235
    from IBM Direct (phone 800-IBM-2YOU) or $222 from IBM Educational
    Sales (phone 800-222-7254).

    o MediaVision ProAudio Spectrum 16.  The PAS 16, as it is known,
    offers compact disc quality audio reproduction and recording
    capabilities and an on board SCSI port (for CD-ROM drives and other
    peripherals). Available from several dealers at about $190.  An
    appropriate driver will ship with OS/2 2.1.

    o IBM Quietwriter Printers.  Micro Recyling (phone 708-488-2000) is
    selling used IBM Quietwriter II printers for $95 and Quietwriter III
    printers for $130.  These printers carry a 30-day warranty.  A QW II
    sheetfeeder is $20, and a QW III dual bin sheetfeeder is $25 (both
    "as- is").  Both offer laser quality printing.  Note that, while the
    print quality is superb, the cost of consumables is quite high,
    particularly for the Quietwriter II.


    Related information:

    (2.1) Hardware Requirements
    (2.2) SuperVGA Support
    (2.4) COM3 and COM4 Support
    (3.2) Shareware and Freeware Sources

    ----------

    The following questions are addressed in this section:

    (3.1)  What applications are available for OS/2?

    (3.2)  Where can I obtain OS/2 shareware and freeware?

    (3.3)  What are the "must have" shareware and freeware titles?

    (3.4)  Is there a Norton Utilities for OS/2?

    (3.5)  I would like to set up an OS/2 BBS.  What is available?

    (3.6)  What do I need for OS/2 multimedia applications?

    (3.7)  Should I worry about viruses when running OS/2 2.0?

    (3.8)  What networking products are available for OS/2 2.0?

    (3.9)  What is Extended Services?

    (3.10)  Are there any special software offers I should know about?

    ----------

    (3.1) What applications are available for OS/2?

    In addition to the thousands of applications available for DOS and
    Windows, there are a couple thousand OS/2-specific applications
    representing almost every category imaginable.

    The DOS/Windows applications with 16-bit OS/2-specific counterparts
    include:

    o Lotus Development

         - 1-2-3
         - Freelance Graphics
         - Notes
         - cc:Mail

    o Microsoft

         - Word
         - Excel
         - Multiplan
         - Mail

    o Aldus

         - Pagemaker

    o Ventura

         - Publisher

    o Corel Systems

         - CorelDraw

    o WordPerfect Corp.

         - WordPerfect

    o IBM

         - DisplayWrite
         - DisplayWrite Composer

    o DeScribe

         - Word Publisher

    o Micrographx

         - Designer

    o AutoDesk

         - AutoCAD

    o Oracle

         - Database

    o Microrim

         - R:Base

    o SAS Institute

         - SAS

    o SPSS Inc.

         - SPSS

    o Hilgraeve

         - HyperAccess/5

    o FutureSoft

         - DynaComm

    o Omen

         - Pro-YAM

    o Borland

         - Sidekick
         - Paradox
         - Brief

    o Informix

         - Wingz

    o SemWare

         - QEdit

    o JP Software

         - 4OS2 (4DOS for OS/2)

    o New England Software

         - Graph-in-the-Box

    and many others.  In some cases DOS and OS/2 versions ship together
    (e.g. Microsoft Word 5.5, Lotus 1-2-3 3.0, Wingz).

    OS/2 2.0 provides an attractive, 32-bit, Workplace Shell environment
    for new applications; many do not have DOS/Windows predecessors.
    This new class of 32-bit applications will (or does) include:

    o Lotus Development

         - 1-2-3
         - Freelance Graphics
         - Notes
         - cc:Mail
         - Ami Pro

    o Borland

         - ObjectVision
         - C++

    o WordPerfect Corp.

         - WordPerfect
         - Office
         - Presentations

    o Vienna Software Publishing

         - N/Joy: The World of Objects

    o DeScribe

         - Word Publisher

    o ZSoft (WordStar)

         - Publisher's Paintbrush

    o Spinnaker

         - PFS:Works

    o Corel Systems

         - CorelDraw

    o Hilgraeve

         - HyperAccess/PM

    o SofNet

         - Faxworks

    o Microformatic

         - Fax/PM

    o Micrographx

         - Draw
         - Designer
         - Charisma
         - (All Others)

    o Microrim

         - R:Base

    o Symantec

         - Norton Commander
         - Zortech C++

    o Computer Associates

         - ACCPAC Simply Accounting
         - Compete!
         - Consensus
         - dBFast
         - Realizer
         - SuperProject
         - Telon/PWS
         - Textor
         - Unicenter

    and many more.  Over 1200 new 32-bit OS/2 2.0 applications have been
    released to date.

    OS/2-specific versions of popular utilities include ZIP/UNZIP, ARC,
    LHA, Zoo 2.1, many GNU tools, tens of different file finders,
    desktop clocks, calculators, and many more.  Programming languages
    include Assembler, C++, COBOL, Pascal, C, Fortran, BASIC, REXX
    (included with every copy of OS/2 2.0), Icon, Smalltalk, Modula-2,
    LISP, Ada, Prolog, Forth, and still more, from vendors such as
    Borland, Clarion, Watcom, Symantec (through its Zortech subsidiary),
    IBM, Microway, and many more.  Two free ports of the 32-bit GNU
    C/C++ compiler, GCC/2 and EMX/GCC, are available [See (3.2)
    Shareware and Freeware Sources].  Fortran to C (f2c) and Pascal to C
    (p2c) translators are also available.  (See the Programmer's Edition
    of this List for more information.)

    The IBM PC Company BBS (404-835-6600) provides an online product
    database of OS/2-specific software.  A directory of OS/2
    applications, IBM document number G362-0029, is published by
    Graphics Plus (phone 800- READ-OS2).  TINF [See (3.2) Shareware and
    Freeware Sources] is an applications directory (for use with the
    OS/2 VIEW facility).


    Related information:

    (1.3) DOS and Windows Compatibility
    (3.2) Shareware and Freeware Sources

    ----------

    (3.2) Where can I obtain OS/2 shareware and freeware?

    The following BBSes hold large OS/2 libraries:

   
      Fernwood                 (203) 483-0348

      OS/2 Shareware           (703) 385-4325

      Bay Area OS/2            (510) 657-7948

      Gateway/2                (314) 554-9313

      Greater Chicago Online   (708) 895-4042

      OS/2 San Diego           (619) 558-9475

      OS/2 Las Vegas           (702) 433-5535

      IBM Germany              049-711-785-7777

      IBM Denmark              45-42-88-72-22

      OS/2 UK                  0454-633197

      IBM UK                   0256-336655

      IBM Norway               47-22-99450

      OS/2 Australia           61-2-241-2466

    (The monthly Worldwide OS/2 BBS Listing, available from these BBSes,
    lists others.)  The IBM PC Company BBS (modem 404-835-6600) has some
    shareware/freeware as well, along with CSDs [See (4.6) Corrective
    Service Diskettes] and the PS/2 Assistant (an invaluable resource
    for locating almost any sort of information on OS/2).  For
    information on IBM's new OS/2 BBS phone 800-547-1283.  IBM Canada
    maintains several support BBSes:

          (416) 946-4255
          (514) 938-3022
          (604) 664-6464
          (416) 946-4244


    The Usenet conference comp.binaries.os2 carries OS/2 software.  And
    several sites are available via anonymous ftp.  (No ftp?  Send a
    single line message with the word HELP to bitftp#pucc.bitnet or
    ftpmail@decwrl.dec.com to learn about ftp mail servers.)  Some are
    (with Internet node numbers and subdirectories):

       ftp-os2.nmsu.edu         128.123.35.151   pub/os2

       software.watson.ibm.com  129.34.139.5     pub/os2

       mtsg.ubc.ca              137.82.27.1      os2:

       access.usask.ca          128.233.3.1      pub/archives/os2

       luga.latrobe.edu.au      131.172.2.2      pub/os2

       funic.funet.fi           128.214.6.100    pub/os2

       pdsoft.lancs.ac.uk       148.88.64.2      micros/ibmpc/os2

       ftp.uni-stuttgart.de     129.69.1.12      soft/os2

       src.doc.ic.ac.uk         146.169.2.1      computing/systems/os2

       zaphod.cs.uwindsor.ca    137.207.224.3    pub/local/os2

       ftp.luth.se              130.240.18.2     ?

    The ftp-os2.nmsu.edu library is available on CD-ROM from Walnut
    Creek (phone 510-947-5996).  EMS (phone 301-924-3594) offers an OS/2
    shareware/freeware library on diskette.

    Other sources include CompuServe (FIND OS/2) and archive servers
    (send a single line message with the word HELP to
    listserv@cc1.kuleuven.ac.be or mail-server@rus.uni-stuttgart.de for
    more information, or use ftp).

    IBM has been releasing freely distributable employee written
    software (e.g. Visual REXX) and OS/2 patches to these sites.


    Related information:

    (3.3) "Must Have" Shareware and Freeware
    (3.5) Running a BBS Under OS/2
    (3.7) Viruses
    (4.6) Corrective Service Diskettes

    ----------

    (3.3) What are the "must have" shareware and freeware titles?

    Here are some of the shareware and freeware selections that have
    proven popular among OS/2 users.  Where available, an approximate
    filename is provided.  However, since version numbers are changing
    frequently, please bear in mind that some of this information may be
    dated.  Also, please register any shareware you use -- your support
    will ensure a continuing supply of capable OS/2 shareware.

    o OS2Exec (OS2EXEC.ZIP): Start any OS/2 program from any OS/2 DOS
    session.

    o Worldwide OS/2 BBS List (OS2WORLD.ZIP): List of BBSes around the
    world where OS/2 is the predominant area of discussion and where
    large OS/2 software archives are held.

    o 4OS2 Version 1.1 (4OS232.ZIP): A replacement command interpreter
    from JP Software.  A must for command line users.

    o StartD (STARTD.ZIP): Provides the capability to start DOS sessions
    with specific, custom DOS Settings from the OS/2 command line.

    o Icon Extractor (ICON_160.ZIP): Converts Windows icons to OS/2
    format. Icons can be extracted from Windows executables.  Assigns
    icons via drag and drop.  Deletes undeleteable objects.

    o Mr. File/PM (MRFILEPM.ZIP): File manager and program launcher.

    o Workplace Shell Backup (WPSBKP.ZIP): Backup the OS/2 desktop.

    o Extended Attributes Backup (EABK202.ZIP): Saves extended
    attributes so that non-EA aware backup software preserves all
    necessary OS/2 data.

    o AddIcon Version 1.1 (ADDICO11.ZIP): Add icons to arbitrary files
    from the command line.

    o Visual REXX (VREXX2.ZIP): Provides the ability to write REXX
    programs which use Presentation Manager windows, scroll bars, menus,
    and other features.

    o Icon Programming Language (ICON88.ZIP): A simple yet powerful
    programming language for many platforms, including OS/2.  Supports
    graphical applications.

    o EMX/GCC (various): Powerful C/C++ compiler with programming aids
    and enhanced libraries.

    o Enhanced Editor Toolkit and Accessories (various): Add-ons to the
    Enhanced Editor (EPM) which provide editor macro capabilities,
    documentation, and various accessories.

    o INI Maintenance (INIMNT1E.ZIP): Edit and maintain your vital OS/2
    INI files.

    o Info-Zip's UnZip 5.0 (UNZ50X32.EXE): Extract files from ZIP
    archives. PKZip 2.x compatible.  Supports extended attributes.
    Companion utility, Zip 1.9, also available.

    o GTAK GNU tar (GTAK212.ZIP): Tape archive (backup and restore)
    utility. Supports SCSI tape drives.

    o MR/2 (MR2_139.ZIP): Reader for BBS QWK mail packets.

    o TE/2 (TE2_120.ZIP): A full featured terminal emulation and modem
    communications program.

    o PMComm (PMCOM110.ZIP): As full featured as TE/2, but with a
    Presentation Manager interface.

    o C-Kermit 5A(188) (CK5A188.ZIP): A terminal emulation and modem
    communications program featuring the Kermit file transfer protocol.

    o SIO COM Drivers (SIO045.ZIP): Replacement serial port drivers
    which offer enhanced performance.

    o McAfee's Virus Scan (OSCN102.ZIP): Detects viruses.  Companion
    Virus Clean and Net Scan utilities also available.

    o Minesweeper (DMINE102.ZIP): A game which requires you to avoid the
    mines in a minefield.  Several other versions are available.

    o Nikon II (NIKON214.ZIP): Screen capture utility.

    o FracInt 17.2 (PMFRA2.ZIP): Render fractal images.  Also converts
    among several image formats.

    o IBM Configurator and Pricer (ICPAUSA.ZIP): Prices IBM personal
    computer systems and accessories.

    o PS/2 Assistant (PS2AST67.ZIP): Provides information on most of the
    IBM personal computer product line, including OS/2.

    o Install B (INSTB.ZIP): Allows installation of OS/2 from 3.5 inch
    media when Drive A is a 5.25 inch high density floppy drive and
    Drive B is a 3.5 inch high density floppy drive.

    o emTeX (various): Provides professional typesetting and document
    composition.

    o BlackHole (BLAKHOL3.ZIP): A Workplace Shell object that destroys
    anything dragged to it.

    oCONFIG.SYS Editor (CFGED1B.ZIP): A Presentation Manager utility
    which eases CONFIG.SYS editing.

    o SE20Boot (SE20BOOT.ZIP): Creates an OS/2 bootable diskette.

    o psPM (PSPM2.ZIP): Displays a graphical representation of the
    processes running on an OS/2 system and allows termination of any or
    all.

    o Workplace Shell Tools (WPTOOL02.ZIP): Creates or deletes standard
    Workplace Shell objects.

    o GhostScript PM (GS252PM.ZIP): Postscript interpreter and viewer.

    o OS2You (OS2YOU27.ZIP): OS/2 remote control over a modem or LAN
    connection.  Companion program PM2You, for control of graphical
    applications, including DOS and Windows, is also available.

    o UUPC/Extended (various): Provides uucp connection for mail, news,
    and other services.

    o TedP (TEDP090.ZIP): Text editor, under 10K in size -- perfect for
    an emergency boot diskette.

    o BookShelf (BOOKSHLF.ZIP): Utility which presents a coherent menu
    of all available INF files on your system.

    o VSwitch (VSWITCH.ZIP): A task list for full screen sessions.

    o Windows 3.1 Under OS/2 (OS2WIN31.ZIP): Allows Microsoft Windows
    3.1 to operate under OS/2 2.0 in either standard or enhanced mode.
    Win-OS/2 is not required.


    Related information:

    (3.2) Shareware and Freeware Sources

    ----------

    (3.4) Is there a Norton Utilities for OS/2?

    Not yet, although Norton Desktop, Norton Utilities, and Norton
    Commander all work under OS/2 2.0's DOS/Windows sessions [with
    limitations; See (1.3) DOS and Windows Compatibility].  Also, Norton
    Commander is now available for OS/2 2.0.

    However, the GammaTech Utilities should fill the role.  Contact
    their publisher at 405-359-1219.  Note that OS/2 2.0 has a built-in
    UnDelete utility (see the README file or online Command Reference),
    and HPFS is resistant to fragmentation [See (1.5) High Performance
    File System].


    Related information:

    (1.3) DOS and Windows Compatibility
    (1.5) High Performance File System

    ----------

    (3.5) I would like to set up an OS/2 BBS.  What is available?

    OS/2 is an excellent environment for BBS operation (even using
    DOS/Windows software), including large multiline facilities.
    Related software will enable FidoNet capabilities, gateways to
    Usenet/UUCP, nodelist processing, additional file transfer protocols,
    and more.

    Five popular OS/2-specific BBSes are Maximus and Simplex [available
    from (3.2) Shareware and Freeware Sources), Omega Point/2 (BBS
    404-564-1961), Magnum (phone 818-706-9800, BBS 818-706-9805), and
    Multi-Net (phone 503- 883-8099, BBS 503-883-8197).

    For more information on operating a BBS under OS/2 (with conferences
    devoted to the subject) log on to one of the OS/2 BBSes listed in
    (3.2) Shareware and Freeware Sources.

    Related information:

    (2.4) COM3 and COM4 Support
    (3.2) Shareware and Freeware Sources

    ----------
    (3.6) What do I need for OS/2 multimedia applications?

    Information on IBM's OS/2 multimedia extensions (MMPM/2) and tools,
    Ultimotion (software video capture and playback for OS/2),
    multimedia hardware, and IBM multimedia titles (e.g. Illuminated
    Manuscript) is available through IBM's Multimedia Office (phone
    800-426-9402 ext. 150).  Drivers for the Creative Labs SoundBlaster
    audio adapters are available through (3.2) Shareware and Freeware
    Sources; beta drivers are available for MediaVision's ProAudio
    Spectrum adapters.  MMPM/2 drivers should also be available for
    Digitan and Omni sound adapters, directly from their manufacturers.
    VideoLogic's (phone 617-494-0530) DVA-4000 supports video capture
    and video display in OS/2 windows as does New Media Graphics's
    (phone 508-663-0666) Super VideoWindows. Tecmar (phone 216-349-0600)
    offers various OS/2 multimedia products.

    MMPM/2 will become a part of the base OS/2 package when OS/2 2.1 is
    released.  OS/2 2.1 will also include the Windows Multimedia
    Extensions.


    Related information:

    (1.3) DOS and Windows Compatibility
    (2.5) Specific Hardware Recommendations
    (4.5) Technical Support

    ----------

    (3.7) Should I worry about viruses when running OS/2 2.0?

    At present there are no OS/2-specific viruses.  However, DOS/Windows
    viruses can conceivably infect an OS/2 2.0 system.  DOS/Windows
    antivirus tools are just as useful in preventing such infection.
    Also, IBM has an antivirus package (AntiVirus/2) which runs under
    OS/2 directly (without DOS/Windows emulation), McAfee's OS/2 SCAN
    and CLEAN have been released, and others (Dr. Solomon and Dr. Cohen)
    are in development.

    But OS/2 2.0 is likely to be much more resistant to viruses because
    of its design.  Viruses running in one virtual DOS/Windows session
    are likely to be confined to that session.  Low level disk access is
    curtailed under OS/2 2.0, thus preventing most virus infection at
    that level.  And when a DOS/Windows virus does trigger, it is far
    less likely to disrupt the entire system.  In fact, OS/2 is most
    vulnerable when it isn't in charge (i.e. when native DOS is being
    used).  A DOS virus then has free reign to write to the hard disk
    and possibly disable OS/2.  The greater risk comes from leaving
    OS/2.

    OS/2 2.0 is by no means virus proof -- no system is.  But it should
    prove more resistant to virus infection.


    Related information:

    (1.3) DOS and Windows Compatibility

    ----------
    (3.8) What networking products are available for OS/2 2.0?

    In addition to DOS/Windows products, OS/2-specific TCP/IP support is
    available from IBM (phone 800-IBM-CALL), Essex Systems (phone
    508-532- 5511), FTP Software (send mail to info@ftp.com), and
    others.  (A freeware SLIP implementation, KA9Q, is available via
    anonymous ftp from ucsd.edu in directory
    /pub/hamradio/packet/tcpip/os2 or
    /pub/hamradio/packet/tcpip/incoming.  The Presenation Manager
    version, pmNOS, is also available there.)  NetWare Requester for
    OS/2 is available from Novell (phone 800-873-2831) and IBM; NetWare 4.0
    Server (atop OS/2 2.0) should be available in May, 1993.  IBM offers
    both NetWare and LAN Server 3.0 (Basic and Advanced) with LAN
    requesters. Microsoft sells LAN Manager (which comes bundled with
    OS/2 1.3).  An OS/2 2.0 LAN Manager Requester, part no. 96F8359, is
    available from IBM; Microsoft offers a similar requester with LAN
    Manager 2.1a (or later). DEC sells Pathworks (Version 2.0b) for
    OS/2.  A Banyan Vines OS/2 2.0 requester is due shortly, and the
    current DOS requester works in a specific DOS session [See (5.9)
    Specific DOS Sessions].

    NDIS MAC drivers for most network adapters are available from (3.2)
    Shareware and Freeware Sources, as well as vax.ftp.com via Internet
    anonymous ftp.  Drivers for 3Com adapters are available via
    anonymous ftp from ftp.3com.com, from the 3Com Support BBS, or from
    CompuServe (GO THREECOM).  Drivers for Cabletron adapters are
    available via anonymous ftp from ftp.ctron.com.

    Peer-to-peer networking under OS/2 2.0 is best accomplished (at the
    moment) with a TCP/IP product, like IBM's.  TCP/IP (with NFS) is
    available for nearly all platforms, so it is a particularly good
    choice in a mixed environment.  Artisoft is reportedly working on an
    OS/2 version of LANtastic; contact the company for details.  IBM may
    have its own offering in the near future (a repackaging of the
    peer-to-peer support now provided in LAN Server 3.0).


    Related information:

    (1.3) DOS and Windows Compatibility
    (3.2) Shareware and Freeware Sources
    (3.9) Extended Services
    (5.9) Specific DOS Sessions

    ----------

    (3.9) What is Extended Services?

    Prior to Version 2.0, IBM offered two separate packages with each
    release of OS/2: Standard Edition and Extended Edition.  Extended
    Edition included extra, bundled software products: the
    Communications Manager (for communication with IBM mainframes,
    minicomputers, and other hosts), Database Manager (a full, network
    aware, relational database), and LAN Requester.

    IBM has now unbundled the Extended Edition features, dropped LAN
    Requester from the package (now available separately, with IBM's LAN
    Server), updated it for OS/2 2.0, and renamed it Extended Services
    1.0. ES, by itself, no longer includes the base operating system as
    Extended Edition once did.

    This new arrangement makes it easier to update the base operating
    system with CSDs [See (4.6) Corrective Service Diskettes].  And now
    ES 1.0 will run under OS/2 1.3 Standard Edition as well as OS/2 2.0.
    Also, ES 1.0, like OS/2 2.0 itself, is designed to operate on both
    IBM and non-IBM systems [See (2.1) Hardware Requirements].

    While Extended Services will remain available, IBM has decided to
    further separate the ES components.  DB/2, a full 32-bit relational
    database, is available separately as a replacement for ES's Database
    Manager.  Communication Manager/2 is now also available by itself.
    With each component available "a la carte," you can configure your
    OS/2 system to your exact specifications (almost always at a lower
    cost), and you are free to substitute similar products from other
    vendors (so you aren't locked into IBM's offerings).


    Related information:

    (1.2) Differences Between Versions
    (2.1) Hardware Requirements
    (3.8) Networking Products
    (4.6) Corrective Service Diskettes

    ----------

    (3.10) Are there any special software offers I should know about?

    Here are some of the OS/2 software products that represent
    particularly good values.  Most prices do not include shipping and
    handling.

    o Borland C++ for OS/2.  Available from Below Zero in Calgary (phone
    800-461-2777, 403-547-0669, or FAX 403-547-1018) for $127 Canadian
    (about $100 U.S.), including shipping.  Add GST in Canada.  Below
    Zero will export outside North America.

    o IBM PL/I Package/2.  Not everyone is a PL/I programmer, but IBM is
    offering free evaluation copies and free product videos.  Phone
    800-426- 3346 ext. STL10 for more information.

    o IBM TCP/IP for OS/2.  The universal peer-to-peer networking
    solution. In the United States the base package is available for
    $131 from IBM Direct (phone 800-IBM-2-YOU); NFS (for disk sharing)
    and X Windows add- ons are $95 each.

    o New Lotus Applications.  Lotus 1-2-3 2.0 and Freelance Graphics
    2.0 for OS/2 are now available.  These 32-bit, Workplace Shell and
    HPFS aware applications are available at the same prices as the DOS
    and Windows counterparts.  For educational discounts in the United
    States contact Douglas Stewart Co. (phone 800-279-2795).

    o Imara ScanTool.  Imara Research Corp. is offering its OS/2
    ScanTool software at a special price of $99 with a 30 day money back
    guarantee. Works with HP ScanJet, ScanJet Plus, ScanJet IIP, and
    ScanJet IIC scanners.  Saves files as PCX, raw TIFF, or compressed
    TIFF.  Phone Imara at 416-581-1740 (or FAX 416-581-1605) for more
    information or to order.

    o DeScribe.  DeScribe 4.0, the first 32-bit Workplace Shell and HPFS
    aware word processor for OS/2, is available for $275 from the IBM
    OS/2 Hotline (phone 800-3-IBM-OS2).  To qualify for this price you
    must have purchased something else (anything else, e.g. the $15
    March OS/2 2.1 Beta CD-ROM) through the Hotline.  The price includes
    any minor maintenance and the next full release of DeScribe.


    Related information:

    (3.1) Applications

    ----------

    The following questions are addressed in this section:

    (4.1)  I am having trouble installing OS/2 2.0.  What should I do?

    (4.2)  I can't install OS/2 from Drive B.  What's wrong?

    (4.3)  What is the best way to partition my hard disk for OS/2?

    (4.4)  How do I access HPFS partitions on my hard drive without
           booting from the hard drive?  I'm getting error messages now
           -- how do I "repair" my hard disk?

    (4.5)  How can I get answers to my OS/2 questions?

    (4.6)  What are CSDs, how do I tell which I have, and where do I get
           them?

    (4.7)  Which online services support OS/2, and how do I join?

    (4.8)  Are there any OS/2 user groups?

    (4.9)  What OS/2 books and magazines are available?

    (4.10)  How do I report an OS/2 problem to IBM?

    ----------

    (4.1) I am having trouble installing OS/2 2.0.  What should I do?

    First consult the Installation Guide and other materials
    accompanying OS/2 2.0.  Make sure your PC meets the system
    requirements in (2.1) Hardware Requirements.

    And if the following instructions do not help, fall back on IBM's
    toll free technical support (phone 800-237-5511 in the United
    States) and/or consult IBM's Tips and Techniques file [See (3.2)
    Shareware and Freeware Sources].

    o Certain PC compatibles have difficulty accepting OS/2 2.0 [CSD
    Level 02000 only; See (4.6) Corrective Service Diskettes],
    particularly AT bus systems with RLL, MFM, or ESDI adapters.  The
    problem usually appears in the form of FDISK errors, extremely slow
    copying to the hard disk, or a whining/grating noise emanating from
    the hard disk.  A replacement IBM1S506.ADD file alleviates the
    problem [See (3.2) Shareware and Freeware Sources].

    o When installing, the Logitech Mouse selection should be chosen
    only if you have a Mouse Systems PC Mouse (or compatible, e.g.
    certain Genius models) or a Logitech C7 or C9 serial mouse.  (If you
    have another Logitech pointing device, it is likely Microsoft compatible
    when powered up, so select the appropriate Microsoft driver, e.g. 
    "Serial Pointing Device.")  If you are using a Logitech C7 or C9 serial
    mouse and have been using native DOS, be sure to issue the command
    MOUSE PC (or MOUSE 2 PC if your mouse is attached to COM2) before
    booting into or installing OS/2.  Alternatively, turn off the system
    (to reset the mouse) before booting or installing OS/2.

    o Some PCs have trouble printing under OS/2 2.0.  This problem can
    often be traced to an interrupt conflict, a substandard cable, an
    interfering software security "dongle," or a faulty printer adapter.
    LPT1 uses IRQ 7, and LPT2, if installed, uses IRQ 5.  Interrupts
    should not be shared on AT bus machines.  The SoundBlaster, for
    example, comes set to IRQ 7. Reset it to an unused interrupt.

    o Make sure adapters with onboard ROMs are not conflicting with
    other adapters.  For example, many SuperVGA adapters use large
    segments of upper memory, and many hard disk adapters have onboard
    ROMs which can be mapped into the same areas.  Adapters must not
    share address space or interrupts.  Check your product manuals for
    more help.

    o Be sure adequate free disk space is available before installing,
    including space for a swap file.  Drives compressed using Stacker or
    similar utilities should be uncompressed before installing (unless
    access to these drives from OS/2 is not needed).  An OS/2 2.0
    version of Stacker is forthcoming, and Proportional Software's
    (phone 303-484- 2665) DCF/2, a Stacker-like utility, is also due to
    ship soon.

    o Do not select HPFS when installing if your machine has 6 MB of RAM
    or less, or diminished performance will likely result.  Change the
    IFS=...HPFS line in your CONFIG.SYS to REM IFS=... if necessary.

    o Automatic migration of your DOS CONFIG.SYS and AUTOEXEC.BAT files
    is not recommended.  If you have Windows 3.1 installed on your
    system do not migrate your Windows desktop.

    o Be sure your CMOS setup parameters are set correctly, especially
    those relating to floppy drives.  RAM should be given sufficient
    wait states and precharge cycles.  Test with cache memory and/or
    shadow RAM disabled if necessary.  The AT bus should run at 8 MHz.

    o If you are using the IBMINT13.I13 driver to access an MFM, RLL, or
    ESDI hard drive, and the hard drive has more than 1024 cylinders, be
    certain your hard disk adapter's sector translation mode is enabled.

    o Some Quantum LPS105AT IDE hard disks require a free ROM update (to
    Version 2.6) from the manufacturer to work with OS/2.

    o If your AMI keyboard BIOS is below Revision F you may need an
    update. Contact Washburn & Assoc. (phone 716-248-3627) for an
    inexpensive replacement.

    o Check to make sure keyboard DIP switches are set correctly.  For
    example, if the keyboard is attached to a system with an AT bus it
    should typically be switched to "AT" mode.

    o "Autoswitching" on non-IBM EGA adapters should be disabled
    (usually with a DIP switch or jumper setting).  In rare cases it may
    be necessary to switch third party VGA/SuperVGA adapters into 8-bit
    mode and/or disable "autosense."  See (2.2) SuperVGA Support.

    o OS/2 is particularly sensitive to bad RAM or cache memory (often
    reflected in TRAP 0002 error messages).  Use a thorough RAM testing
    utility, and try not to mix 9-chip and 3-chip SIMM/SIPP memory
    modules.

    o A driver for HP DeskJet printers, including color models, is
    available for download.  See (3.2) Shareware and Freeware Sources.

    o Allow several minutes for OS/2 2.0 to build your desktop (and
    display icons) at the end of installation -- take the Tutorial
    offered to you in the meantime.  Select Shutdown and reboot once
    after installation completes to ensure that DOS/Windows applications
    will operate properly. Avail yourself of the "Start Here" icon, the
    Welcome folder (if applicable), the other online help, and the
    README file located in the root directory.  They will help in
    getting started with the Workplace Shell and in properly configuring
    your system.

    o When installing over a beta version of OS/2 (except OS/2 2.0 level
    6.177H, the Limited Availability release) be sure to reformat.

    o To install the Upgrade Version of OS/2 2.0, DOS or OS/2 must
    already reside on the hard disk.  If Diskette 1 is not write
    protected then the installation program will record a file
    indicating that upgrade terms have been satisfied and, in the
    future, will not require DOS or OS/2 on the hard disk to install.

    o OS/2 uses the same diskette format as DOS, so use DISKCOPY to
    backup the installation diskettes and verify that none have been
    corrupted.

    o Owners of IBM PS/2s should make sure that any applicable ECAs
    (engineering changes) have been performed and that the most recent
    Reference Diskette is in use.  Reference Diskettes are available
    from the IBM PC Co. BBS (modem 404-835-6600).

    o Try disconnecting any tape backup device if "Cannot find
    COUNTRY.SYS" messages are encountered when booting OS/2.

    o Contact IBM for a fix to install OS/2 2.0 [CSD Level 02000 only;
    See (4.6) Corrective Service Diskettes] on certain Zeos notebooks.

    o An Always IN-2000 SCSI adapter with BIOS 3.06A or 3.20 requires an
    updated version from the manufacturer.  A companion 8-pin serial
    PROM chip may also need to be updated.  Contact Always at
    818-597-9595.  Also ask about non-IBMINT13.I13 driver support.

    o The TI TM4000 notebook may require a BIOS update to run OS/2 2.0;
    phone 817-771-5856 for help.


    Related information:

    (2.1) Hardware Requirements
    (2.2) SuperVGA Support
    (3.2) Shareware and Freeware Sources
    (4.6) Corrective Service Diskettes

    ----------

    (4.2) I can't install OS/2 2.0 from Drive B.  What's wrong?

    IBM OS/2 2.0 can only be installed from Drive A, like DOS (unless
    your BIOS supports booting from Drive B), or across a network (see
    Remote Installation and Maintenance, IBM Publication No. GG24-3780).
    If you have the wrong disk size go back to your dealer and obtain
    the correct media.  Otherwise you could open your machine and swap
    floppy drive cable connectors, use your system's setup utility to
    set the new CMOS parameters, and then install OS/2 from the "new"
    Drive A.  Sometimes the floppy drive cable connectors will not be
    the same.  If so you can obtain an adapter plug.

    You may also use IBM's twin "bootstrap" diskette images [See (3.2)
    Shareware and Freeware Sources] to boot from a 5.25 inch Drive A and
    install using 3.5 inch OS/2 diskettes inserted into Drive B.  This
    procedure should only be used if absolutely necessary.


    Related information:

    (3.2) Shareware and Freeware Sources
    (4.1) Installation

    ----------

    (4.3) What is the best way to partition my hard disk for OS/2?

    There is no single best way to partition your hard disk for OS/2.
    For some advice on the subject you should consult the IBM OS/2
    Installation and Planning Guide, available for download from (3.2)
    Shareware and Freeware Sources, and the OS/2 Installation Guide in
    the OS/2 package.

    It can be useful to place OS/2 by itself in a separate partition of
    about 40 or 50 MB.  If you then elect to experiment with beta
    releases of OS/2, you can reformat that particular partition quite
    easily to erase all old code.  The swap file can be placed on
    another partition; its location is determined by the SWAPPATH line
    in CONFIG.SYS.

    Partitioning should be performed by booting the OS/2 Installation
    Disk. Executing FDISK from the command line will not allow certain
    functions to be performed.


    Related information:

    (1.5) High Performance File System
    (3.2) Shareware and Freeware Sources

    ----------

    (4.4) How do I access HPFS partitions on my hard drive without booting
          from the hard drive?  I'm getting error messages now -- how do I
          "repair" my hard disk?

    With IBM OS/2 2.0, insert the Installation Diskette, Shutdown (if
    necessary), and reboot.  When prompted insert Diskette 1 and press
    ENTER.  When prompted, press ESC.  You will be given an OS/2 command
    line prompt.  From there you can make necessary changes to your hard
    disk -- an OS/2 character mode text editor on diskette is handy for
    such changes.  (Make sure you backup CONFIG.SYS before making any
    changes so that you can easily revert to the old version should
    things go wrong.)

    You may use this diskette boot method to run CHKDSK on your FAT or
    HPFS volumes.  After you reach the command line, insert Diskette 2.
    Do not log to another drive.  Type CHKDSK X: /F to repair most kinds
    of damage to your hard disk, replacing X with the appropriate drive
    letter.  (If you are checking a HPFS disk, use /F:3 if you have the
    time.)  OS/2 CHKDSK will also mark your hard disk as accessible, if
    possible, should OS/2 "lock it out" for some reason.  It will also
    allow Workplace Shell drive objects to open properly if they are not
    functioning correctly.

    "Errors" may be reported by CHKDSK if OS/2 was booted from the hard
    disk.  These "errors" are normal.  Since the hard drive is in use by
    OS/2 itself (and files are open) CHKDSK is unable to accurately
    report errors.

    The best way to avoid the need to perform CHKDSK is to always select
    Refresh then Shutdown.  Click on the Workplace Shell desktop
    background using mouse button two to bring up the appropriate menu.
    Also, avoid manipulating OS/2-related files when using native DOS.
    Finally, enable autochecking for all your hard disk volumes.  For
    HPFS volumes use the /AUTOCHECK parameter in the IFS=...HPFS line in
    your CONFIG.SYS.  For FAT volumes use the AC parameter in the
    DISKCACHE line of your CONFIG.SYS.  See the online Command Reference
    for details.

    Several utilities [including SE20BOOT; See (3.2) Shareware and
    Freeware Sources] can create a single, bootable OS/2 diskette (as a
    convenience). Preloaded versions of OS/2 2.0 can create a bootable
    diskette pair from the Welcome folder.  (This step, along with a
    full BACKUP after a diskette boot, should be performed immediately
    upon receipt of any IBM preloaded OS/2 2.0 system.)

    IBM has released a patch (UHPFS) which remedies "CPS: Extent" errors
    on HPFS volumes.  This patch is available from (3.2) Shareware and
    Freeware Sources.


    Related information:

    (1.5) High Performance File System
    (3.2) Shareware and Freeware Sources

    ----------

    (4.5) How can I get answers to my OS/2 questions?

    If your question is not answered in this List, post a note to the
    appropriate Usenet conference: comp.os.os2.apps carries discussions
    related to finding or using any application running under OS/2,
    comp.os.os2.networking looks at networking issues,
    comp.os.os2.advocacy deals with opinions and speculation,
    comp.os.os2.programmer addresses anything related to OS/2
    programming, and comp.os.os2.misc is for any other OS/2-related
    discussion.  These groups are watched closely by OS/2 experts from
    IBM.  Also, comp.lang.rexx discusses REXX programming. Additional
    OS/2 newsgroups are in the process of being created.

    A LISTSERVer distributes its own OS/2 conference by mail; send a
    single line message with the word HELP to
    listserv@cc1.kuleuven.ac.be for full instructions; or send the same
    message to listserv@frors12.circe.fr for information on an unedited
    mailing list.  To subscribe to the Multimedia Presentation Manager/2
    [See (3.6) Multimedia] mailing list, send a single line message with
    the phrase SUBSCRIBE MMOS2-L to mail- server@knex.gwinnett.com.

    Your local FidoNet BBS may carry OS/2 echo conferences and/or
    OS2NET. If not, ask your system operator to join them.  CompuServe
    (FIND OS/2) and Prodigy are also excellent resources.

    The IBM PC Co. BBS's (modem 404-835-6600) message areas, product
    database, and PS/2 Assistant file(s) are invaluable resources.
    Information on the new OS/2 BBS is included in the OS/2 2.0 package.
    In the United States IBM has toll free technical support (phone
    800-237- 5511), an OS/2 Hotline (general information, orders,
    upgrades, phone 800-3-IBM-OS2; ask about OS/2 videotapes, T-shirts,
    and other accessories), the HelpWare Center (phone 800-PS2-2227), a
    software order line (phone 800-IBM-CALL), two FAX information
    services (phone 800-IBM- 4FAX and/or 800-IBM-3395), and an
    educational inquiries line (phone 800-222-7257).  In Canada phone
    IBM Personal Systems Software at 800-465- 1234.

    OS/2 2.0 developers should contact the IBM Developer Assistance
    Program (phone 407-982-6408); membership is free.  (You may also
    join on CompuServe with GO OS2DAP.)  The OS/2 Professional
    Developer's Kit CD- ROM, containing a wide selection of development
    tools and code, and the OS/2 2.1 Beta CD-ROM are both available from
    IBM (phone 800-3-IBM-OS2 to order in the United States for between
    $15 and $20 each, shipping included; in Canada, phone 800-465-1234;
    in Australia, phone Rohaini Cain or Mike Voris at 13-2426 ext. 7684;
    elsewhere, contact the International OS/2 User Group by phoning
    285-640181 in the U.K.)  The OS/2 Device Driver Development Kit
    CD-ROM is also now available from IBM.  To order phone 407-982-4239
    (FAX 407-982-4218) in North America, 61-2-354-7684 (FAX
    61-2-354-7766) in most of the Far East and Pacific Rim,
    81-3-5563-5897 (FAX 81-3-5563-4957) in Japan, 81-2-528-1548 (FAX
    82-2-528-1414) in Korea, or 011-52-627-1846 (FAX 011-52-395-7812) in
    Latin America.

    IBM offers classes worldwide to help in using and programming OS/2
    2.0; phone your local IBM branch office (or the OS/2 Hotline) for
    more information.

    See (4.9) Books and Magazines for information on OS/2 publications.

    Any of the regular DOS or Windows resources (e.g. books, magazines,
    shareware/freeware sources) will be useful since both environments
    come with OS/2 2.0.


    Related information:

    (1.3)  DOS and Windows Compatibility
    (3.2)  Shareware and Freeware Sources
    (3.6)  Multimedia
    (4.8)  User Groups
    (4.9)  Books and Magazines
    (4.10) Problem Report Form

    ----------

    (4.6) What are CSDs, how do I tell which I have, and where do I get
          them?

    CSDs are Corrective Service Diskettes, or bug fixes (Service Paks),
    periodically issued by IBM.  The OS/2 CSD level number may be
    obtained using the command SYSLEVEL from an OS/2 command line
    prompt.  CSDs are cumulative, i.e. only the most recent CSD is
    required to bring a system up from any previous CSD level.  However,
    CSDs only apply within a major version number.  For example, an
    upgrade, not a CSD, would bring OS/2 Version 2.0 up to Version 2.1.
    Note also that each national language (e.g. French, U.K. English)
    uses a distinct CSD.

    CSDs may be ordered by phoning 800-3-IBM-OS2.  Customers with IBM
    customer numbers (usually large sites) should phone 800-237-5511 or
    order through IBMLink.  Outside the United States, ask an authorized
    IBM dealer or representative for the CSD.  CSDs may also be
    downloaded from the IBM PC Co. BBS (modem 404-835-6600), CompuServe
    (FIND OS/2), or from (3.2) Shareware and Freeware Sources.  And CSDs
    may be ordered through IBM's new OS/2 BBS.

    The latest, current OS/2 2.0 CSD level will be listed in this List
    and in the PS/2 Assistant files.


    Related information:

    (3.2) Shareware and Freeware Sources

    ----------

    (4.7) Which online services support OS/2, and how do I join?

    IBM's official non-IBM online service for OS/2 user and developer
    support is CompuServe (FIND OS/2).  In the United States you can
    obtain CompuServe membership information by phoning 800-848-8199.

    IBM maintains an unofficial presence on many other networks.  For
    information on the Internet consult one of the many books describing
    the network.  One example: The Whole Internet by Ed Krol, O'Reilly &
    Associates (phone 707-829-0515), ISBN 1-56592-025-2.  Once you start
    using the Internet you should peruse the information files posted to
    the news.answers newsgroup to familiarize yourself with Internet
    resources.

    See (3.2) Shareware and Freeware Sources and (4.5) Technical Support
    for information on other online services with high OS/2 content.


    Related information:

    (3.2) Shareware and Freeware Sources
    (4.5) Technical Support

    ---------

    (4.8) Are there any OS/2 user groups?

    The following OS/2 user groups meet regularly:

          North Suburban Chicago OS/2 User's Group
          Contact: James Schmidt (phone 708-317-7405)

          Greater Chicago OS/2 User Group
          Contact: Lisa Der Mateosian (phone 312-245-6418)

          Denver OS/2 User's Group
          Contact: Ronald Van Iwaarden (BBS 303-744-0373)

          Long Island OS/2 User's Group
          Contact: Jeffrey Altman (phone 516-444-3751)

          Bay Area (San Francisco) OS/2 User Group
          Contact: Sanford Rockowitz (phone 415-755-3124)


    [OS/2 user groups: please send information on your group to the
    author. See (0.0) Introduction and Credits.]  See (6.1) Promoting
    OS/2 for information on IBM assistance to OS/2 user groups.


    Related information:

    (0.0) Introduction and Credits
    (4.5) Technical Support
    (6.1) Promoting OS/2

    ----------

    (4.9) What OS/2 books and magazines are available?

    OS/2 has its own magazines: OS/2 Developer Magazine (phone 800-WANT-
    OS2), OS/2 Monthly (mail 72550.2440@compuserve.com or phone 800-365-
    2642), Inside OS/2 (phone 502-491-1900), OS/2 Professional (phone
    301- 770-7302), and the OS/2 Newsletter (phone 714-495-3757).

    OS/2 2.0 books include The Design of OS/2 (Addison-Wesley, phone
    617- 944-3700), 10-Minute Guide to OS/2 (Alpha, phone 317-573-2634),
    OS/2: User's Guide and Tutorial (Computer Information Assoc., phone
    708-766- 4677), Inside OS/2 (New Riders, phone 317-571-3259), OS/2
    Inside and Out and OS/2 2.0 Programming (Osborne/McGraw-Hill, phone
    800-227-0900), OS/2 Application and Development Tools (Premier,
    phone 203-378-6200), Using OS/2 2.0 (Que, phone 317-573-2500), OS/2
    2.0 Complete (Abacus, phone 616-698-0330), OS/2 2.1 Unleashed (?),
    and various titles from Van Nostrand Reinhold (phone 212-254-3232)
    and QED (phone 800-343-4848).

    IBM's OS/2 "redbooks" (power user guides) are IBM Publication No.
    GBOF- 2254.  (To order IBM publications phone your local IBM office
    and ask for the Librarian or phone 800-765-4IBM.)  The redbooks are
    also available in electronic form [See (3.2) Shareware and Freeware
    Sources].


    Related information:

    (4.5) Technical Support

    ----------

    (4.10) How do I report an OS/2 problem to IBM?

    If you would like to send an OS/2 bug report to IBM, you may phone
    IBM at 800-237-5511 (in North America) or you may fill in the OS/2
    Problem Report Form and mail it to IBM via CompuServe or the
    Internet.

    The Problem Report Form helps IBM solve your problem more quickly,
    especially if you include all the relevant details.  IBM then has to
    ask fewer questions in order to determine the problem.

    To use the Problem Report Form, follow these steps:

    1. If you are reading the INF version of this List, press CTRL-F.  This 
    panel will then be saved to a file named TEXT.TMP.

    2. Using a text editor (like the OS/2 System Editor), open either
    TEXT.TMP or the plain text version of this List.

    3. Delete all the extra lines in the file so that only the OS/2
    Problem Report Form remains.

    4. Fill in all the requested information using your text editor.

    5. Save the Form to disk (as file name OS2PROB.TXT for example).

    6. Upload the file to CompuServe Mail or the Internet, and send the
    Form to IBM.  (The exact procedure will depend on the service and
    the software you use.)

    You may use the Problem Report Form as many times as you need to,
    but please include only one problem per copy.

      ------  Submit an OS/2 Problem Report  ------

      <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
      << THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS ONLY >>
      <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

      Customers should use this form to report a suspected OS/2 DEFECT
      to IBM support.

      IBM employees should refer to the OS2DFECT FORUM in IBMPC for
      instructions on how to report an OS/2 defect.

      If you have How-to or other questions about OS/2, please refer to
      these sources:

      - The OS/2 on-line help and README.
      - If you have a CompuServe ID, you may submit an item to the
        appropriate section within the forums under IBMOS2 (GO IBMOS2).
      - Many bulletin board systems contain user forums where OS/2 users
        share information and ideas on OS/2.

      If you have Beta problems or suggestions, please refer to the
      bottom of this form for the proper reporting procedure.  While we
      appreciate your input, we do not accept Beta problems through the
      Base defect or ES/LS support ID's. Customers with CompuServe ID's
      may report problems on CIS in IBM's OS2SUPPORT forum, Section 16,
      BETA PROGRAM '92.  If you do NOT have a CIS ID, please send the
      feedback via Internet to the CIS address: 76711.175@compuserve.com.

      Please provide as much information as possible on your problem.
      Feel free to add additional space, or remove sections of the form
      that are not relevant to your problem.

      CONTACT PERSON: __________________________________

      PHONE NUMBER:   (___) ___-____ x____     Phone number where you can be
      FAX NUMBER:     (___) ___-____ x____     contacted between 8-5, M-F.

      Note: Support will normally be handled electronically through
            CompuServe mail.  IBM may contact you via telephone if it
            appears it will expedite resolution to the problem.

      Would you rather be contacted by phone?   Y _  N _

      ONE LINE DESCRIPTION OF THE OS/2 PROBLEM:
      ___________________________________________________________________

      DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step
      recreation scenario.  Also, please include any fixes or
      workarounds you may have already tried.
      __________________________________________________________________
      __________________________________________________________________
      __________________________________________________________________
      __________________________________________________________________
      __________________________________________________________________

      Enter any error messages that occur: ________________________________

      Select the appropriate answers by placing an "X" in the space
      indicated.
      Can you recreate the problem?                      Y _   N _
      Has the problem occurred on more than one system?  Y _   N _

      OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:
      OS/2 Version 2.0 .........:  _   CSD Level: _______
      OS/2 Version 2.0 GRE......:  _   CSD Level: _______
      OS/2 1.3 Standard Edition :  _   CSD Level: _______
      OS/2 1.3 Extended Edition :  _   CSD Level: _______

      NOTE - CSD = Corrective Service Diskette.
             Use the SYSLEVEL command to determine, if unknown.

      HARDWARE CONFIGURATION (provide as much as possible):
      Brand and model of PC: ____________________________________
      Microprocessor:   Intel _  Other (specify) _______________
      Type:     286 _  386SX _  386 _  486SX _   486 _ Speed: __ MHz
      Total RAM ....:   __ MB
      Disk drive ...: ____ MB
      File System:   FAT _     HPFS _
      Manufacturer: ___________________ Model # _______
      Type: IDE _  SCSI _  MFM _  RLL _  Unknown _
      Manufacturer and model # of disk controller: ______________________
      Manufacturer, revision #, and date of System BIOS: __________________
      Manufacturer and model # of video adapter: __________________________
      Manufacturer and model # of display: ________________________________
      Memory installed on video adapter: _____  EGA _  VGA _  SVGA _  XGA _
      Diskette Drive A:  3 1/2" _  5 1/4" _
      Diskette Drive B:  3 1/2" _  5 1/4" _
      List other adapters installed:   _____________________
                                       _____________________
                                       _____________________

      TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap
      display similar to the following, enter any of the register values
      that you recorded:

      SESSION TITLE: __________________________________________________
      TRAP____
      AX=____   BX=____   CX=____   DX=____    BP= ____   SI=____   DI=____
      DS=____   ES=____   FLG=____  CS=____   IP=____   SS=____   SP=____
      MSW=____ CSLIM=____   SSLIM=___   DSLIM=___    ESLIM=____   CSACC=__
      SSACC=__ DSACC=__     ESACC=__   ERRCD=____   ERLIM=____  ERACC=__
      ________________________________________________________________
      ________________________________________________________________
      ________________________________________________________________

      If a TRAP occurs and results in the 32 bit trap display similar to
      the following, enter any of the register values that you recorded:

      TRAP ____
      ERRCD=____     ERACC=____    ERLIM=________   EAC=________  EBX=________
      ECX=________  EDX=________   ESI=________  EDI=________   EBP=________
      FLG=________   CS:EIP=____:________  CSACC=____   CSLIM=________
      SS:ESP=____:________  SSACC=____   SSLIM=________   DS=____  DSACC=____
      DSLIM=________  CR0=________   ES=____  ESACC=____  ESLIM=________
      CR2=________ FS=____  FSACC=____  FSLIM=________   GS=____  GSACC=____
      GSLIM=________

      THE SYSTEM DETECTED AN INTERNAL PROCESSING
      ERROR AT LOCATION ##____:________ - ____:____.   _____, ____   ________
      INTERNAL REVISION _.___,  __/__/__

      PRINTER - If this is a printer problem, please provide the following:
      Printer Vendor: __________________   Model ....: ________________
      Driver Name ..: __________________   Port Used : ________________
      Printer is attached to: Local _    LAN Server _    Host _

      COMMUNICATIONS MANAGER - If this is a problem with Communications
      Manager, please provide answers in this section:

      OS/2 Extended Services ............: _   CSD Level: _______
      OS/2 EE Communications Manager 1.3 : _   CSD Level: _______
      Describe your Communications Manager configuration (DFT, T-R, etc):
      ________________________________________________________________
      ________________________________________________________________

      LOCAL AREA NETWORK - If this is a local area network problem,
      please enter information about the LAN involved:

      LAN SERVER:     OS/2 LAN Server Version 1.3 : _   CSD Level: ________
                      OS/2 LAN Server 2.0 Entry ..: _   CSD Level: ________
                      OS/2 LAN Server 2.0 Advanced: _   CSD Level: ________
                      OS/2 LAN Server 3.0 Entry ..: _   CSD Level: ________
                      OS/2 LAN Server 3.0 Advanced: _   CSD Level: ________

      LAN REQUESTER:
                      LAN Server 3.0 Requester....: _   CSD Level: ________
                      LAN Server 2.0 Requester....: _   CSD Level: ________
                      OS/2 1.3 Requester..........: _   CSD Level: ________

      DOS LAN REQUESTER:
                      LS 3.0 Requester ...........: _   CSD Level: ________
                      LS 2.0 Requester ...........: _   CSD Level: ________
                      OS/2 1.3 Requester .........: _   CSD Level: ________
                      DOS Version: ____  DOS Vendor: _________________

      Is the failing system a Domain Controller?  Y _    N _
      Is the failing system an additional server? Y _    N _

      DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem,
      please enter information about the DataBase Manager problem below.

      SQL Error Code ....: ________
      Secondary Return Code: ________
      Error occurs when database is being accessed as:
      Stand Alone ......: Y _  N _
      Requester (Client): Y _  N _
      Database Server ..: Y _  N _
      Using RDS ........: Y _  N _
      Using LAN ........: Y _  N _
      If the error is occurring at a requester, can the problem be recreated
      at the server? .....: Y _  N _
      Error occurs in which application?
      Query Manager.....: _
      LI ..............: _  (Command Line Interface)
      User Application..: _
      If a trap has occurred, provide the SQLABEND results:
      _________________________________________________________________
      _________________________________________________________________
      _________________________________________________________________

      PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING.  When you are
      ready to send this OS/2 Problem Report, send the form via CISMAIL
      to ---

      Base problems   -   Base Support,     76711,610
      ES/LS problems  -   ES/LS Support,    76711,611
      (ES = IBM Extended Services, LS = IBM LAN Server)

      Beta problems  -   2.1 Beta,     76711,175
      (FEEDBACK purposes only...you will not be contacted).

      (To send from the Internet use address 76711.610@compuserve.com,
      76711.611#compuserve.com, or 76711.175@compuserve.com, as
      appropriate.)


    Related information:

    (4.5) Technical Support
    (4.7) Online Services

    ----------

    The following questions are addressed in this section:

    (5.1)  I'm a Unix wizard.  How do I make OS/2 resemble Unix?

    (5.2)  I prefer Windows.  How do I make OS/2 2.0 resemble Windows
            (or OS/2 1.3)?

    (5.3)  Sometimes OS/2 2.0 will freeze when I run an application.
            What do I do?

    (5.4)  How do I start a background process from the OS/2 command line?

    (5.5)  How do I add new Adobe Type Manager Typefaces?

    (5.6)  How do I tweak OS/2 2.0 for maximum performance?

    (5.7)  How do I measure OS/2 performance and memory usage?

    (5.8)  My background bitmap does not display correctly.  What's
           wrong?

    (5.9)  How do I boot a real version of DOS from within OS/2 2.0?

    (5.10)  Are there any clever tricks that apply to OS/2 2.0?

    ----------

    (5.1) I'm a Unix wizard.  How do I make OS/2 resemble Unix?

    A great number of GNU and Unix utilities have been ported to OS/2
    native mode and are available from (3.2) Shareware and Freeware
    Sources.  A uucp package, UUPC/Extended, is available via anonymous
    ftp from sun.soe.clarkson.edu, directory pub/uupc; mail help@kew.com
    with questions.

    In addition, the Hamilton C Shell is available from Hamilton Labs
    (phone 508-358-5715 or mail 3890321@mcimail.com).  The Thompson
    Toolkit, a Bourne-like shell, and awk are published by Thompson
    Automation (phone 206-224-1639).  MKS (phone 519-884-2251 or mail
    pat@mks.com) publishes a number of standard Unix utilities for OS/2.
    For OS/2-specific X-Windows server support, IBM provides an optional
    package available with its TCP/IP 1.2.1 for OS/2.  The TCP/IP 1.2.1
    base package includes a news reader as a sample application.

    DOS and Windows based utilities and aids still work fine under OS/2
    2.0.


    Related information:

    (3.2) Shareware and Freeware Sources
    (3.8) Networking Products

    ----------

    (5.2) I prefer Windows.  How do I make OS/2 2.0 resemble Windows (or
          OS/2 1.3)?

    Spend some time with the Workplace Shell first.  Browse the online
    Tutorial, Master Help Index, and Start Here facilties.  Consult the
    Unofficial Guide to the Workplace Shell, available from (3.2)
    Shareware and Freeware Sources.

    If you still prefer Windows-like behavior, follow the instructions
    beginning on page 29 in the Migrating to the OS/2 Workplace Shell
    booklet.


    Related information:

    (3.2) Shareware and Freeware Sources

    ----------

    (5.3) Sometimes OS/2 2.0 will freeze when I run an application.  What do
          I do?

    Before rebooting with CTRL-ALT-DEL, try CTRL-ESC.  Do not hit
    additional keys, do not move the mouse.  Wait up to a minute.
    Either the Window List or an error message should pop up.  You may
    close the offending application at that point; allow some time for
    it to close.  (Try ALT- ESC if you have disabled CTRL-ESC in that
    application's DOS Settings.) Note that the Workplace Shell can
    recycle, independent of running applications, if it crashes.

    If the system is badly disabled, sometimes pressing CTRL-ALT-NUMLOCK
    twice will result in a prompt to create a dump diskette.  You may do
    so (the online Command Reference describes dump diskettes), or at
    that point you may reboot with CTRL-ALT-DEL.

    To prevent applications from automatically restarting see (5.10)
    Clever Tricks.  To restore the desktop to "factory defaults," use
    ALT-F1 when OS/2 2.0 starts.  See the README file in your OS/2 root
    directory for details.


    Related information:

    (5.10) Clever Tricks

    ----------

    (5.4) How do I start a background process from the OS/2 command line?

    Look up the START and DETACH commands in the online Command
    Reference.

    If you wish to start a DOS session with nondefault settings, use a
    utility such as STARTD.  If you wish to start an OS/2 session from a
    DOS session, try OS2EXEC.  Both (and several others) are available from
    (3.2) Shareware and Freeware Sources.


    Related information:

    (3.2) Shareware and Freeware Sources

    ----------

    (5.5) How do I add new Adobe Type Manager typefaces?

    OS/2 2.0 comes with built-in Adobe Type Manager (ATM) for OS/2 and
    Win- OS/2.  A basic set of typefaces comes with OS/2 2.0 and is
    installed (if selected) for use under OS/2's ATM.  To install these
    same typefaces for use under Win-OS/2's ATM, go to the Win-OS/2 ATM
    Control Panel and install the typefaces from the last Printer
    Diskette.  (Note that certain foreign language characters, German
    particularly, do not display correctly when using these typefaces.
    To remedy this problem edit each of the INF files on this diskette
    so that the line Pi true reads Pi false and then proceed with
    installation under Win-OS/2.)

    Each typeface should come with three separate files with PFB, AFM,
    and PFM extensions.  To install a typeface for use under Win-OS/2,
    use the ATM Control Panel.  To install a typeface for use with
    OS/2-specific applications, select OS/2 System -> System Setup ->
    Font Palette -> Edit Font -> Add.

    PFM files may converted to AFM files using the PFM2AFM utility,
    available from (3.2) Shareware and Freeware Sources.  (However,
    these converted AFM files sometimes produce unusual results.)  AFM
    files for Adobe commercial typefaces are available via Internet
    anonymous ftp from ftp.mv.us.adobe.com.  Many public domain
    typefaces for OS/2's ATM are available from (3.2) Shareware and
    Freeware Sources.  Atech Software's (phone 800-786-FONT) AllType and
    Ares Software's (phone 415-578-9090) FontMonger convert between
    TrueType and Adobe Type 1 formats.

    With the exception of the basic set of typefaces that comes with
    OS/2 2.0, typeface files may be shared by OS/2 ATM and Win-OS/2 ATM.
    To do so, install the typefaces using both the Font Palette and
    Win-OS/2 ATM Control Panel, specifying the target path each time
    (most conveniently \PSFONTS).

    Note that IOPL=YES should appear in CONFIG.SYS; the modules
    WPPWNDRV, BVHSVGA, and PMATM are marked as requiring I/O privilege.


    Related information

    (3.2) Shareware and Freeware Sources

    ----------

    (5.6) How do I tweak OS/2 2.0 for maximum performance?

    For OS/2 overall, the CONFIG.SYS parameters MAXWAIT, TIMESLICE,
    PRIORITY, PRIORITY_DISK_IO, PROTECTONLY, and cache settings (in the
    DISKCACHE line, for FAT; or IFS line, for HPFS) can be tweaked.  The
    swap file should be placed on the most used partition on the least
    used hard disk, and its location is controlled by the SWAPPATH line.
    See the online Command Reference for details.

    FAT partitions should be periodically defragmented.  A shareware
    defragmenter for DOS called DOG (Disk OrGanizer) works well, as do
    many others.  (You can boot DOS from a floppy disk to run such a
    utility.)

    For the Workplace Shell, drag shadows of most often used items to
    the desktop or to folders closer to the "surface" -- opening folders
    takes time.  Drag shadows of program objects you use often (e.g. the
    Win-OS/2 full screen Program Manager) to the Startup folder.
    Disable animation (go to OS/2 System -> System Setup -> System ->
    Window).  Use the faster Details View when opening drive and folder
    objects; to set Details View as the default, open the settings
    notebook for the object, select the Menu tab, click on ~Open, then
    the Settings button, then select the Default Action.

    Try reducing the number of on screen colors or dropping down in
    screen resolution to enhance speed.  Close (not just minimize; check
    the Window List) unnecessary objects and applications.  Use the
    Monochrome scheme from the Scheme Palette -- it provides marginally
    faster screen updates. Consider adding more RAM.

    For DOS programs, run full screen instead of windowed if speed is
    important.  In DOS Settings for each application: reduce
    conventional, XMS, DPMI, and EMS memory allocations to the bare
    minimums required for maximum performance; turn off 
    VIDEO_RETRACE_EMULATION unless necessary; adjust IDLE_SENSITIVITY;
    turn off DOS_BACKGROUND_EXECUTION if not needed; change the HW_TIMER
    setting (particularly for games); enable VIDEO_FASTPASTE if possible;
    turn on HW_ROM_TO_RAM.  Communications programs should use hardware
    handshaking where possible (use OS/2's MODE COMx command if
    necessary), and a buffered UART can prove helpful.  (DOS programs
    running under OS/2 will not be aware of a buffered 16550AF UART.
    OS/2 virtualizes the serial port and manages the buffer itself.) For
    faster printing set the DOS program's output port to LPTx.OS2 (where
    x is the printer port number) -- use a "print to file" option if
    necessary.  Disable any DOS print spoolers; rely on OS/2's spooler
    instead.  Increase CONFIG.SYS's PRINTMONBUFSIZE values.  Other,
    standard steps to enhance DOS performance (e.g. increasing BUFFERS
    in CONFIG.SYS) of course apply.

    For Windows programs, run using a full screen desktop if speed is
    vital. The Win-OS/2 Full Screen icon set up by the installation
    program has poor Settings.  For better performance perform some of
    the same steps outlined in the preceding paragraph, including
    VIDEO_RETRACE_EMULATION off.  The same printer output advice also
    applies.  In addition, the Print Manager should be disabled (OS/2
    provides a systemwide spooler). From the Win-OS/2 desktop close the
    Print Manager, uncheck the "Use Print Manager" box from the Win-OS/2
    Control Panel -> Printers section, then, using a text editor, edit
    the \OS2\MDOS\WINOS2\SYSTEM.INI file, removing the ,!printman entry
    from the MAVDMApps line.  (This last step will keep a warning dialog
    box from appearing each time you start the Win-OS/2 desktop.)
    Consider disabling the Public setting in the Clipboard.  If
    available, set VIDEO_8514A_XGA_IOTRAP to off.  If mouse control is
    lost when switching to/from the Win-OS/2 session, try setting
    VIDEO_SWITCH_NOTIFICATION off.


    Related information:

    (1.3) DOS and Windows Compatibility
    (5.7) Measuring Performance and Memory Usage

    ----------

    (5.7) How do I measure OS/2 performance and memory usage?

    OS/2 does not treat system resources like DOS.  Memory is treated as
    a virtual resource, used intelligently.  For example, OS/2 will
    retain unused, "dormant" code in memory if that memory is not
    otherwise required, on the assumption that that code may be used
    again.  Also, all but a small portion of OS/2 (and most
    applications, no matter how many are running) may be paged to disk
    should a large amount of physical memory be required.  Utilities
    which display "free" memory, then, are only useful for rough,
    relative measurements.  (Such utilities also often fail for another
    reason: many only report the largest contiguous block of free
    physical RAM.)

    Similarly, utilities which purport to measure system load (e.g.
    Pulse) should not be relied upon for definitive performance
    measurement. Subjective assessments are often much more reliable.
    Pulse (and similar utilities) rely on a measurement of processor
    time allocated to a thread running at OS/2's lowest priority.  This
    method is sometimes subject to erroneous results.

    That said, more rigorous system performance optimization and
    monitoring tools include SPM/2 (IBM), BenchTech (Synetik, phone
    303-241-1718), and Performance 2.0 (Clear & Simple, phone
    203-658-1204).

    Note that OS/2's swap file is designed to behave with hysteresis.
    It will not shrink in size as easily as it grows, under the
    assumption that swap space needed once may be needed again.  It
    should shrink given enough time and continued, less intense system
    loads.


    Related information:

    (5.6) Performance Tuning

    ----------

    (5.8) My background bitmap does not display correctly.  What's wrong?

    Color bitmap images used for the Workplace Shell screen or folder
    backgrounds may not display correctly (may have distorted or missing
    colors) due to incorrect matching with OS/2's default palette.
    Unlike Windows, OS/2 does not adjust the palette to accommodate
    background bitmaps (to keep the rest of the desktop from
    experiencing color distortions).  (Palette control is now available
    to applications running under the 32-bit graphics engine with an
    appropriate display driver, however.)

    To remedy the problem you may use the numerous background images
    which have been specifically prepared for the Workplace Shell
    [so-called "BGA images," available from (3.2) Shareware and Freeware
    Sources] or you may use an image editing/conversion utility which
    can create a proper, palette-matched bitmap file.  For example,
    FracInt 17.2 [available from (3.2) Shareware and Freeware Sources]
    may be used to import noninterlaced GIF, Windows BMP, and PCX files
    and save them as palette matched OS/2 BMP files.

    Note that background bitmap images impose some additional overhead,
    taking up RAM and disk resources.  You should probably use them
    sparingly.  Also, if you have set a Win-OS/2 background bitmap you
    may experience desktop color distortions when running Windows
    programs "seamlessly."  Disable the Win-OS/2 background bitmap to
    remedy the problem.


    Related information:

    (2.2) SuperVGA Support
    (3.2) Shareware and Freeware Sources

    ----------

    (5.9) How do I boot a real version of DOS from within OS/2 2.0?

    Booting a real version of DOS under OS/2 provides certain features
    that the OS/2 emulated DOS sessions cannot.  For example, a specific
    DOS session can provide access to devices (like CD-ROM drives) and
    networks for which there are only DOS device drivers.

    You will be able to run one such session per hardware device.  So,
    for example, if you have your DOS networking software loaded in one
    specific DOS session, you may not start another, similar session.

    Specific DOS sessions are discussed in the online Command Reference
    (under VMDISK), the Master Help Index, and the printed Installation
    Guide (Appendix E).  You should consult those resources first.
    However, if you are still unsure how to configure your system to run
    specific DOS sessions, follow these steps:

    1. Create a bootable DOS diskette.  Insert your DOS system diskette
    into Drive A and reboot.  When you arrive at the "A>" prompt, type
    FORMAT A: /S and press ENTER.  When prompted, insert a blank
    diskette into Drive A and press ENTER.  When the FORMAT operation is
    complete, remove the diskette and restart OS/2.

    2. Copy FSFILTER.SYS to the diskette.  Double click on OS/2 System
    -> Command Prompts -> OS/2 Window.  Insert the diskette you just
    formatted into Drive A.  Copy the following file to your startable
    diskette: \OS2\MDOS\FSFILTER.SYS.

    3. Set up CONFIG.SYS.  Using a text editor (like the OS/2 System
    Editor) create the file A:\CONFIG.SYS with the following lines at
    the top:

          DEVICE=A:\FSFILTER.SYS
          DEVICE=C:\OS2\MDOS\HIMEM.SYS
          DEVICE=C:\OS2\MDOS\EMM386.SYS
          DEVICE=C:\OS2\MDOS\ANSI.SYS

    Change the "C:" drive letter if OS/2 is installed on another drive.
    Add any other lines as required for your application (like CD-ROM or
    networking), but do not include any XMS, EMS, mouse, or memory
    management device drivers.  Make sure that everything is referenced
    with a drive letter and path, as above.

    4. Set up AUTOEXEC.BAT.  Likewise, create a file named
    A:\AUTOEXEC.BAT and make sure that the first line reads:

          C:\OS2\MDOS\MOUSE

    changing "C:" if necessary.  Add any additional lines (like PATH,
    SET PROMPT, and so on) as required by your application.

    5. Test your DOS diskette.  Once you have configured the CONFIG.SYS
    and AUTOEXEC.BAT files as you wish, double click on OS/2 System ->
    Command Prompts -> DOS from Drive A:.  A DOS session should start.
    Test for the functionality you need (like access to your CD-ROM
    reader or network). If the session is not working properly, press
    CTRL-ESC and shut down the session, edit CONFIG.SYS and/or
    AUTOEXEC.BAT as required, and repeat the test.

    6. Create the diskette image.  When you are satisfied that your
    specific DOS session diskette functions properly, go back to the
    OS/2 Window and type VMDISK A: C:\DOS.IMG to create a diskette 
    image file.  (If you want the file to be located on another drive
    or in another directory, change "C:\" accordingly.)

    7. Create a program object for your specific DOS session.  Drag a
    program object from your Templates folder to any target folder.
    When the notebook opens, enter a single asterisk (*) in the Program
    Name field, then click on the right arrow in the lower right.
    Select either DOS Window or DOS Full Screen for the session type, as
    desired.  Click on the DOS Settings button, and scroll down until
    you find the DOS_STARTUP_DRIVE property.  Enter C:\DOS.IMG in the
    field at the upper right.  (If your image file is not located on
    Drive C in the root directory, make the necessary changes.)  Change
    any other DOS Settings if necessary.  Click on the Save button, then
    click on the General tab. Give your program object a name.  Then
    close up the notebook.

    You should now be able to double click on your new program object to
    start your specific DOS session.  If you require access to your
    diskette drive (Drive A), use the FSACCESS command.  See the online
    Command Reference for details.

    When formatting your bootable DOS diskette, you may wish to use
    additional command line parameters to create a diskette with a
    reduced capacity.  The "smaller" the diskette, the less room the
    diskette image file created by VMDISK will take on your hard disk.
    See your DOS manual for details.


    Related information:

    (1.3) DOS and Windows Compatibility

    ----------

    (5.10) Are there any clever tricks that apply to OS/2 2.0?

    o If you have installed the optional bitmaps, try clicking on the
    WPS desktop background once with mouse button one and pressing
    CTRL-ALT- SHIFT-O.

    o If you have a color monitor, try editing your CONFIG.SYS file so
    that

        SET PROMPT=$e[32;40m$e[1m[$P]$e[0m

    to obtain a more colorful OS/2 command line prompt.  (Case is
    significant in the example given.)  You can do the same for your DOS
    sessions if you edit PROMPT in AUTOEXEC.BAT, assuming you have
    ANSI.SYS loaded.  Note that the $i portion of your PROMPT will
    enable the help line at the top of the window or screen.  It is not
    included in the example above.

    o To force DIR to display your directories in alphabetical order,
    with the subdirectories listed first, add the line

        SET DIRCMD=/O:GN

    to CONFIG.SYS; and, if you wish the same for your DOS command line
    sessions, use DOSKEY (see the online Command Reference) in
    AUTOEXEC.BAT. DOSKEY also enables command history.  (Shutdown and
    reboot for changes to CONFIG.SYS to take effect.)

    o Hold down SHIFT while resizing text windows to make size changes
    permanent.

    o If you want to configure your printer port(s) for shared access
    (so that DOS programs, for example, can use them directly), go to
    your printer object, click on it with mouse button two, select Open
    -> Settings, select the Output tab, then double click on the port
    you wish to share.  Check the appropriate box.

    o While running a DOS graphics program in a window, use the graphics
    cut and paste feature to clip a picture and paste it into the Icon
    Editor. You can then quickly and easily create custom icons for your
    applications.

    o To disable the automatic application restart feature, create a
    STARTUP.CMD file in the root directory of your OS/2 boot drive with
    the following REXX script:

        /*  */
        call RxFuncadd 'SysLoadFuncs', 'RexxUtil', 'SysLoadFuncs'
        call SysLoadFuncs
        call SysIni 'USER', 'PM_WorkPlace:Restart', 'DELETE:'
        'exit'

    or add the line

        SET RESTARTOBJECTS=STARTUPFOLDERSONLY

    to your CONFIG.SYS.  To manually disable automatic application
    restart when booting OS/2, hold down the left CTRL, left SHIFT, and
    F1 keys simultaneously from the time the mouse pointer appears until
    icons are displayed on the desktop.

    o Use the Alarms applet to automatically start programs at specified
    times.

    o If you wish to dispense with the Workplace Shell (and its
    overhead), particularly on low memory systems, change the line SET
    RUNWORKPLACE... in CONFIG.SYS to read SET
    RUNWORKPLACE=C:\OS2\CMD.EXE (replacing C, if necessary, with a
    different drive letter).  In fact any program with job control (e.g.
    Enhanced Editor, HyperAccess/5) can be used as the shell.

    o To implement a small scroll back buffer for your OS/2 command line
    windows, use the command MODE CO80,102.  This procedure may be
    automated by adding /K MODE CO80,102 in the Optional Parameters
    section of the OS/2 Window program object settings.

    o If you do not want any command line parameters passed to a program
    object that you start (for example, if you customize the desktop
    menu so that it has an additional option which starts a command line
    prompt) place a lone % in the Optional Parameters section of the
    program object settings.

    o If you want to move an icon a small distance, "grab" it from the
    edge nearest the direction you want to move the icon.

    o If you wish to place program output in the REXX queue (for
    processing by a REXX program), try

        DIR *.TXT | RXQUEUE

    as an example.  (In other words, pipe the program output to
    RXQUEUE.) To use this program output in your REXX program, try

        /* Sample */
        WHILE QUEUED() > 0
        PARSE PULL X
        SAY X
        END

    o A clever way to manipulate files that are locked when the
    Workplace Shell is running (e.g. display drivers) is to add the line
    CALL=CMD.EXE at the end of CONFIG.SYS.  Then Shutdown and reboot.
    The system will restart with an OS/2 command line prompt.  Type EXIT
    to proceed into the Workplace Shell.  Using CALL is also a
    convenient way to configure OS/2's serial ports using the MODE
    command.  For example:

        CALL=C:\OS2\MODE.COM COM2:38400,N,8,1,OCTS=OFF,RTS=ON,BUFFER=ON

    configures COM2 for high speed RTS handshaking and buffered I/O.
    You can also use either CDD2 or SHIFTRUN; both utilities are
    available from (3.2) Shareware and Freeware Sources.

    Another way, which works well with display drivers, is to copy the
    new DLL(s) to its(their) own directory (say, C:\NEW), then place
    that directory name first in LIBPATH in CONFIG.SYS.  Shutdown and
    reboot. OS/2 will use that(those) DLL(s) before it attempts to use
    the one(s) located in \OS2\DLL.  [This method is required when using
    a 16-bit OS/2 2.0 display driver with OS/2 2.0 CSD Level 06055 or
    later.  See (4.6) Corrective Service Diskettes.]  To switch back to
    the old driver, edit CONFIG.SYS and remove C:\NEW from LIBPATH, then
    Shutdown and reboot.

    o To shutdown without a mouse, press CTRL-ESC, select the Desktop,
    then press the spacebar (to deselect any icons, if necessary),
    SHIFT-F10, and select Shutdown.

    o If your video driver does not support "seamless" Windows, try
    running the Win-OS/2 Program Manager in a DOS window.

    o Selective Install should be used with caution when changing mouse or
    display drivers.  Verify that proper changes have been made to
    CONFIG.SYS.

    o If your settings notebooks (or PM Sticky Pads) do not display but
    are listed in the Window List, click on the name of the settings
    notebook in the Window List (brought up with CTRL-ESC) with mouse
    button two and select Cascade.

    o If you wish to force a program object to start an OS/2 application
    minimized, temporarily change the program name to introduce an error
    (e.g. LOTUS.EXE to LOTUS.EX), turn to the second page of the
    notebook, check Start Minimized, then turn back to the first page
    and correct the program name.

    o If your \OS2\*.INI files have grown large, use the CopyINI or
    WPSBackup utilities to shrink them.  Both are available from (3.2)
    Shareware and Freeware Sources.

    o To run Framemaker for Windows under Win-OS/2 3.0, patch the file
    MAKER.EXE (using PATCH or DEBUG).  Around offset $1DDD1C in the file
    you should see a series of hexadecimal bytes as follows: 9A FF FF 00
    00 A8 20 75 17. Change the second to last byte from $75 to $EB.

    o To restart the Workplace Shell (without saving desktop settings,
    perhaps after an accidental Arrange), use a utility such as psPM
    [available from (3.2) Shareware and Freeware Sources] to terminate
    PMSHELL.

    o To get rid of a WPS object that cannot be deleted, try one of the
    following:

        (a)  insert a blank diskette in Drive A, click on the stubborn
    object with mouse button two, select Move, select the Path page,
    enter A:\, press ENTER, then format the diskette;

        (b)  use the WPSTools or Black Hole, available from (3.2)
    Shareware and Freeware Sources.  (The WPSTools can also recreate
    desktop objects that have been lost.)

    o To load a device driver into high memory in a particular DOS
    session change the DOS_DEVICE setting for the session and add SIZE=0
    before the path and filename for the device driver.  For example,
    the following DOS_DEVICE entry:

        SIZE=0 C:\OS2\MDOS\ANSI.SYS

    loads the ANSI.SYS device driver into high memory in that particular
    session.


    Related information:

    (3.2) Shareware and Freeware Sources
    (4.6) Corrective Service Diskettes

    ----------

    The following questions are addressed in this section:

    (6.1)  What can I do to promote OS/2?

    (6.2)  How can I create INF files?

    ----------

    (6.1) What can I do to promote OS/2?

    OS/2 is selling well, but there are steps you can take to assure
    that hardware devices and software will be available for OS/2 in the
    future. Customer requests do matter.

    o Politely, firmly, and repeatedly request driver support from
    printer, video adapter, and other hardware manufacturers.

    o When you receive a mailing for DOS/Windows software with a
    postpaid envelope, return the order form marked "Please send
    information on your OS/2 version."

    o Start a user group at your location.  Contact Gene Barlow (phone
    214-402-6456) at IBM for assistance.

    o Correspond with members of the computer trade press.  Ask for
    reviews of OS/2 software, hardware compatibility testing with OS/2,
    OS/2 benchmarking, etc.  Respond politely but forcefully to press
    you think unfair; praise good reporting.

    o When you purchase a new system, ask the vendor to install OS/2
    2.0, and to offer credit for dropping DOS and Windows.  If the
    vendor refuses, you may wish to take your business elsewhere.

    o Make sure your company (or yourself) specifies OS/2 compatibility
    when purchasing new products.

    o Demonstrate OS/2 to friends, relatives, and associates.

    o Ask your computer store to stock OS/2 software titles, have OS/2
    demonstration machines, etc.

    o Pass along useful OS/2 shareware and freeware to your local BBS.
    Be sure to register OS/2 shareware.

    o Write an outstanding piece of shareware or freeware [See (4.5)
    Technical Support for details on joining DAP].  IBM has been known
    to recognize such work with rewards.  Also, ask authors of
    DOS/Windows shareware and freeware if they would port to OS/2, or
    volunteer.

    o Recommend products that work well under OS/2; dissuade people from
    purchasing products that do not.

    o Wear OS/2 pins, shirts, buttons, and other souvenirs.  Contact Sue
    at Lees/Keystone (phone 914-273-6755) to order such items.


    Related information:

    (3.2) Shareware and Freeware Sources
    (4.5) Technical Support

    ----------

    (6.2) How can I create INF files?

    Creating INF files (like the OS/2 Frequently Asked Questions List)
    is remarkably straightforward.  All you need is the Information
    Presentation Facility Compiler (IPFC), part of the OS/2 Toolkit
    available from IBM (or as part of many development environments such
    as Borland C++ for OS/2), and a text editor (like the Enhanced
    Editor included with OS/2).

    Online IPFC documentation is included with the Toolkit, but you may
    also wish to order the printed Information Presentation Facility
    Guide and Reference, IBM Publication No.  S10G-6262.  See (4.9)
    Books and Magazines for ordering instructions.  Note that the
    Toolkit is part of the low cost OS/2 Professional Developer's Kit
    CD-ROM.  See (4.5) Technical Support for details.

    If you wish to include illustrations in your INF file you can use
    any graphics software which can generate OS/2 bitmaps and/or
    metafiles. (For example, you may create your illustration in PM
    Chart, paste the illustration into Picture Viewer, then save the
    illustration as a metafile.  Both PM Chart and Picture Viewer are
    included with OS/2 2.0.) A screen capture utility [like PM Camera or
    Nikon II, available from (3.2) Shareware and Freeware Sources] can
    also prove useful.


    Related information:

    (3.2) Shareware and Freeware Sources
    (4.5) Technical Support
    (4.9) Books and Magazines
    

