TELECOM Digest     Sun, 24 Apr 94 09:51:00 CDT    Volume 14 : Issue 182

Inside This Issue:                           Editor: Patrick A. Townson

    GTE/SF Supervising on Busy Calls? (Douglas Reuben)
    Delrina Fax MailBox Delivered (Jack Bzoza)
    What Human Resource Required to Set up Campus Network? (Martin Visser)
    Saying "NO" to Big Brother (Alan Furman)
    NANP and Switches (Howard Ramagli)
    Traffic Measurements (Miguel Rios)
    Help: Programming Motorola 550 and Fujitsu Commander (Lance Ware)
    GM-Hughes 500 Channels (A. Padgett Peterson)
    Telecommuting Policies and Procedures (Matthew L. Blackmon)

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From: dreuben@netcom.com (Cid Technologies)
Subject: GTE/SF Supervising on Busy Calls?
Date: Sun, 24 Apr 1994 05:03:35 PDT


I'm not sure if anyone has discussed this before, but I recently
noticed that GTE/SF (00040) is *supervising* if a dialed cellular
customer is busy.

That is to say, if you call my GTE Mobilnet/San Francisco cell number,
and it is busy, the call will be BILLED, ie, you pay whatever local or
toll charges to hear a busy signal.

I tried calling my number when it was busy with a calling card, got a
busy signal, and could NOT hit the "#" sign to make a new call. This
was with Pac*Bell's CC service as well as AT&T's, both of which will
allow you to make a "sequence call" with the octothorpe/pound/#/whatever 
key *only* if supervision hasn't been returned or after it is released. 
So I think this is a pretty good indicator that GTE/SF *is* supervising 
on busy calls.

I don't know how GTE handles cell to cell calls, ie, if one GTE customer 
calls another who is busy, but if you are calling from a landline you are 
likely to be billed.

If you want to try this, hit *710 (or *73 will work outside SF and San 
Mateo Counties) to turn off No Answer Transfer/Voicemail, dial some 
number that won't answer, and then call your GTE/SF carphone with a 
calling card. You generally won't be able to hit the "#" sign if you get 
a busy signal, at least that's what I've noticed.

(NOTE: You need to turn off NAT by hitting *710 (or *73, which should
turn all forwarding off where GTE will 'allow' you to do so, which
they should everywhere). For some silly reason, GTE/SF bundles NAT
with Busy Transfer (*74), and if you have NAT on, then Busy Transfer
is also on, and any "busy" call will go to voicemail or whatever
number you have set.  For you AT&T people, do the newer Autoplex
switches HAVE to work this way, or can they have two separate fields
for NAT and Busy Transfer so that each can work independently of the
other? [which is better, I think...])

So, if you don't use GTE/SF's voicemail because you think it is
outrageous to pay airtime for voicemail deposition or even hang-up
calls (and rightly so, may I add! :) ), this busy supervising thing
may be a problem for some of your callers.

Additionally, if you roam a lot, due to the way that the (IS-41 Rev
A?)  links work between the systems (ie, between GTE and Pac*Bell), if
you make a lot of short calls you may not get Call-Waiting, and a lot
of your inbound calls will be directed to a *supervising* busy signal.
Many callers may not appreciate this.

Finally, as an aside, to get out of your annual GTE/SF contract:

Like the Cell One/NY problem with the nearby Motorola EMX switches
where you can't get call-waiting when roaming in Motorola territory
and calls go right to voicemail, the same thing occurs with GTE/SF.

If you have No-Answer-Transfer set to voicemail (ie, *71*8) , and you
roam into the Sacramento (00112) or Stockton (00224) systems, you will
NOT get call-waiting! Even if you've been on the phone for five
minutes and the IS-41 Rev A protocol nonsense where you can't get more
than one call per minute is no longer an issue (and WHO wrote that
flaky software, anyhow?), anyone who calls you will get sent to Sac or
Stockton, the switch(es) will see you are busy, and then redirect your
call back to Voicemail in SF (which supposedly violates the MFJ and/or
Dept. Of Justice rules, but no one seems to have an answer as to why
they can get away with this. Don't get me wrong, I *encourage* other
cell co's to *flagrantly* violate these preposterous and onerous
regulations! :) )

So if you call up GTE/SF and say "Hey, since I can't get Call-Waiting
in Sac and Stockton as long as I have my voicemail on, I want to
cancel my contract without penalty since you promised that all my
features will work in Auto-Access markets..." they will have to let
you out as long as you say it was a *major* reason why you signed up
with them in the first place.

Actually, I've been told that it is all a matter of software revisions
on the Motorola EMXs, ie, the older versions gives Busy-Transfer a
higher degree of precedence than Call-Waiting, while the newest
version does the opposite, and if Pac*Tel would upgrade to the newest
version, this wouldn't be a problem anymore. This is of course also
true for ComCast and Metro Mobile (Bell Atlantic in CT), but it is
futile to try to have them actually BUY new software, assuming they
even DO have to buy it. In the meantime, though, it's an easy and
painless way to get out of your annual contracts with GTE/SF or Cell
One/NY! (Although I personally recommend them both over their
respective "competitors" -- if you can call a duopoly competition! :(

Frequent roamers on US-50 in CA may note that the Mountain Cellular 
(Placerville and South Lake Tahoe, 01080) EMX CAN handle call-waiting 
with NAT/Voicemail active, so it CAN be done. Mountain Cell, however, 
seems to think that confirmation tones are uneccessary, so when you hit 
*28/*29, *71/2/3/4, etc., you get a re-order/fast busy, leading you to 
think that those feature codes are not valid in the Mountain Cell system 
when in fact they DO work! (I'm wondering if I should bother calling 
these guys and try to have them fix this ... I doubt they even care. Hmmm 
 ... I  think the cell co's should pay me for this! :) )

Anyhow, I thought I'd pay a bit more attention to the West coast after
some my other postings on the oddities of roaming back East. :)


Doug CID Technologies  (203) 499-5221


[TELECOM Digest Editor's Note: A lot of the cellular companies are getting
away with murder where observance of traditional standards for telephony
are concerned. But as you rightly point out, they don't give an iota; they
just do their thing.   PAT]

------------------------------

From: Jack Bzoza <JackB@delrina.com>
Subject: Delrina Fax MailBox Delivered
Date: Sat, 23 Apr 1994 12:01:00 -0400


There was a recent enquiry in the Digest for information about Fax
Mailbox Services.  I posted a introductory summary at that time.
Delrina has now delivered the service and I thought that readers would
appreciate the whole story, straight from the horse's mouth.

                                ----------

Delrina Delivers Fax Mailbox Service
Users Praise Productivity Benefits and Convenience

SAN JOSE, CA and TORONTO, ONT April 22, 1994 -- They faxed it to
Chicago, but now you're in New York ... your office has been trying
to fax a crucial document to your home, but you forgot to turn on your
computer ... the fax cover sheet says there are three pages, but the
hotel clerk insists he received only two ... you desperately need the
fax tonight but the hotel's business office is closed till tomorrow
morning ...

Now there's a new way to get faxes when and where you need them.

Delrina Corporation (NASDAQ:DENAF, TSE:DC), the world's leading vendor
of fax communications software, today announced the immediate
availability of its fax mailbox service.  Delrina Fax MailBox<tm> is
an enhanced fax messaging service that offers subscribers a +virtual+
fax mailbox with their own 800 number, eliminating the need to leave
their PC+s running all the time or maintain an additional phone line
for their fax device.  Delrina Fax MailBox receives and stores faxes
until the subscriber decides to retrieve them.  Subscribers can
retrieve their faxes at anytime directly into Delrina's fax software,
WinFax PRO 4.0, or by simply dialing into their mailbox by phone and
forwarding all their faxes to any fax device.

Unlike other services, Delrina Fax MailBox allows users to retrieve
faxes directly into their computer.  The advantage of this is that
faxes can be received anywhere and at any time without having a
dedicated or incoming line; for example, a subscriber can now retrieve
faxes from his or her hotel room and a home user does not require a
second phone line to receive faxes.

Furthermore, the service is "one button easy" - users select a menu
item in WinFax PRO, enter their password and the software takes care
of the rest.  Alternatively, users can call into their mailbox by
phone and forward faxes to any fax device.  The service also includes
a voice messaging capability, and options for international access and
paging notification.

Delrina is targeting its installed base of more than four million
WinFax users with communication services.  For the first time, these
services are available +out of the box+ with the purchase of Delrina
WinFax PRO 4.0 or Delrina Communications Suite.  Delrina Fax MailBox
users can retrieve their messages from any location using either their
PC, a traditional fax machine, or a telephone.  The service is reliable
because the phone line is never busy and the system is paperless.
Since the retrieval of messages is self-initiated the transmission
occurs with complete security.  More importantly the service eliminates 
the need for a dedicated telephone line or a PC which needs to be
constantly switched on to receive faxes.  For mobile subscribers
Delrina Fax MailBox is a boon, since it guarantees that faxes will
never be missed, lost or read by the hotel clerk.

"Over a period of time and versions, WinFax has been eliminating the
need for a fax machine, and has been exploding the uses of fax
communication," said Delrina president, Mark Skapinker.  "Early
versions made sending a fax with WinFax as easy as printing from any
Windows program.  Then we focused on ease of use and wider
functionality by focusing on usability, improving the phonebook
functionality, adding file transfer capabilities, and making fax
management an integral part of the product.  All along our users have
been asking us to make receiving faxes easier; they did not want to
leave their computers on all the time in order to receive and portable
users needed to receive faxes anywhere they might be.  Fax mailbox now
completes the range of functionality.  WinFax 4 with fax mailbox
provides the flexibility and reliability of receiving faxes anywhere,
anytime with push-button simplicity."

In a recent study, Marketfinders, a market research firm in Austin,
Texas, forecasts the market for traditional enhanced fax services
including fax broadcast, fax on demand, and fax mailbox to grow to
$430 million in 1994 and to $940 million by 1996, and that fax mailbox
alone will to grow to $122 million of this market within the next two
years.  The study does not include in its estimates PC-based faxing,
in which the proliferation of fax modems and the increased use of
fax-enabled software are expected to escalate the need for such
services.  BIS Strategic Decisions, Norwell, MA predicts that by 1997
seventy-two percent of portable computers and one-third of desktop
PC's will have fax modems which enable easy access to services like
Delrina's.

Beta testers of Delrina's new service have been quick to applaud its
benefits.  DRK Inc., an advertising and marketing firm in Boston, MA,
uses Delrina Fax MailBox to collect responses to a five-page marketing
survey that is broadcast by fax to 120 people.  "By using Delrina Fax
MailBox I am able to receive multiple faxes in a timely manner,
reducing the normal time required for such a survey by more than
half," said Jeff Freedman, Supervisor of Media and Marketing Services.
"A never-busy fax line and the convenient 800 access results in a
higher than usual response to our surveys."

"The accessibility to both fax and voice messages gives me the freedom
and convenience to dial my 1-800 number to retrieve messages either at
the office, at home, or on the road," said Alan Morris, programming
consultant at Land Rover North America in Lanham, Maryland. "I am able
to do this without having to leave any equipment on.  And, I am
guaranteed to be reached anywhere."

Subscribers to the Delrina Fax MailBox service receive their own
personal 800 telephone number.  Users can customize Delrina Fax
MailBox by purchasing additional services, such as 24 hour / 7 day
call forwarding and rerouting, from their local telephone company.
International access and paging notification are also available.  An
alternative number is provided for international calls.

Different service plans are available to accommodate users+ volume and
messaging needs with monthly payments as little as $9.95 (Cdn $19.95)
plus retrieval charges.  Volume discounts are also provided.
International access and paging notification are provided for an
additional $4.95 (Cdn $6.95) each per month with a 25 cent fee per
paging notification.  Billing options include a corporate account or
credit card billing through VISA, Master Card, and American Express.

Delrina develops, markets and supports PC-based software products and
services for the fax and data communications, electronic forms
processing and consumer content markets.  Founded in 1988, Delrina
employs more than 450 persons with headquarters in Toronto, Canada;
and offices in San Jose, CA; Washington, DC; Kirkland, WA; the United
Kingdom; France; and Germany.

Delrina Fax MailBox customer service can be contacted at 1-800-670-8777.

------------------------------

From: Martin Visser <martin.m.c.visser@msm.bhp.com.au>
Subject: What Human Resource Required to Set up Large Campus Network?
Date: 14 Apr 1994 02:53:18 GMT
Organization: BHP Steel - Slab and Plate Products Division


Hi,

We are about to undertake a project to set up the backbone and
distribution communications network infrastructure at our Port Kembla
Steelworks. The intention is use ATM as the backbone carrier, and
802.x LANs as the access media into the network. The "campus" is about
6 x 4 km and we should be interconnecting around 2000 end user nodes.
We expect to be installing 30km backbone and 60km distribution fibre,
as well as umpteen switches, hubs, routers, etc.

As part of our final estimate and capital funding we are examining the
personnel required to run this project. Outside of the physical
installation what sort of people and for our long will we need them?
We have estimated that the project life will be about two years,
including a small trial period at the beginning. We also expect that
because of the showcase nature (the first commercial ATM network in an
industrial in Australia if not the world) that the prospective network
vendors will be more than willing to help us in the technical aspects,
especially to set up the generic solution that meets all our
requirements.

I guess I'm asking what manhour requirement there would be to do the
technical design in association with the vendors, network configuration,
change control, QA, management etc. to get the job done. Also what
organizational structure is appropriate?

Ordinarily large engineering projects  (e.g. a blast furnace) have about
8-10% engineering, but is this is a different kettle of fish?

I would appreciate input from those that may have been involved in large
campus networks, or WANs, especically if they were done with "bleeding"
edge technology, such as FDDI a few years.

In expectation and appreciation,

Martin.

(PS We have selected our tenderers for the project and no correspondence
will be entered into.)


Martin Visser
BHP Steel - Slab & Plate Products Division 
Engineering Technology - Computer Systems
PO Box 1854 Wollongong NSW 2502, AUSTRALIA
A.C.N. 006 476 218
Phone     +61-42-753852
Fax         +61-42-757897
Internet MARTIN.M.C.VISSER@
bhpmelmsm.x400.bhp.com.au
X.400    G=MARTIN I=MC S=VISSER OU=BHPMELMSM O=BHP
P=BHPMEL04 A=TELEMEMO C=AU

------------------------------

From: atfurman@cup.portal.com
Subject: Saying "NO" to Big Brother
Date: Sun, 24 Apr 94 00:08:04 PDT


NEWS FROM THE LIBERTARIAN PARTY
1528 Pennsylvania Avenue SE
Washington DC 20003

For additional information:
Bill Winter, Director of Communications
        (202) 543-1988

Libertarian Party Announces Opposition to Digital Telephony Act

        Calling it a "serious infringement of civil liberties and a
gross violation of property rights," the Libertarian Party National
Committee unanimously voted to oppose the Digital Telephony and
Communications Act of 1994.

        At their quarterly meeting in Kansas City, Missouri, the
governing body of America's third-largest political party charged that
"the Digital Telephony Act would make furnishing the FBI with easy
wiretapping capability the overriding priority for designers of
telephone equipment and related software."

        "It is a lie to call this legislation a 'Privacy Improvement
Act,'" said Bill Evers, the National Committee member from California
who sponsored the resolution.

        The Digital Telephony Act, noted the resolution, "requires
telephone, cable television, and computer network companies to ensure
that the government can conduct surveillance while private communication 
is going on. It requires the installation of surveillance-facilitating
software in telephone switching equipment to expose personal information -- 
such as telephone-calling patterns, credit card purchases, banking
records, and medical records -- to the view of the government."

        "Such personal information should be the private property of
either the company that assembles it or the individual to whom it
pertains," said Evers.

        Libertarians also oppose the Digital Telephony Act because it
"would require a fundamental re-engineering of the communications
infrastructure at great expense to American taxpayers, and to the
owners of private communications systems," said Evers.

        The Libertarian National Committee also unanimously voted to
oppose the National Security Agency's Escrowed Encryption Standard -
the so-called Clipper Chip system - or any "government policies
promoting or requiring specific encryption methods for civilian use."
The party also urged the "repeal of the U.S. ban on export abroad of
Clipper-free encryption devices produced by American companies."

        "Government-mandated encryption standards will foster
indiscriminate surveillance of private communications by the
government," charged Evers.

        The resolution said "the Clinton Administration plans to induce 
American manufacturers to install government-readable encryption devices 
in every telephone, fax machine, and computer modem made in the United 
States."

        "The Clinton Administration is explicitly denying that the
American people have the right to communicate in private," said Evers.
By contrast, he said, "The Libertarian Party has long upheld the civil
liberties of the American citizen."

        Approximately 120 Libertarians serve in elected and appointed
office around the country, including four State Representatives in New
Hampshire and two mayors in California. The Libertarian Party platform
calls for vigorous defense of the Bill of Rights, free enterprise,
civil liberties, free trade, and private charity.

------------------------------

Date: 23 Apr 1994 13:04:59 CST
From: Howard Ramagli <RAMAGLI@lfmail.lfc.edu>
Subject: NANP and Switches


I have just joined this list and have tried to scan the archives and
the FAQ for an answer to the following questions and have found nothing 
that seem to address them.

We currently have a Northern Telecom Meridian Option 61 (software
relase 17) with 44 DID trunks, a T1 for long distance, and about 1300
active phones.  We have been told by Ameritech that, in order for us
to be able to comply with the implementation of the new North American
Numbering Plan (NANP) on January 1, 1995, we must upgrade our switch
with an additional memory card, another ROM board and software release
19.  My questions are (1) is this really necessary and (2) can we wait
until the middle of 1995 before doing this and still provide access
via NANP?  Any help out there would be greatly appreciated.  Thanks.


Howard Ramagli
Director, Information Services and Technology
Lake Forest College   708.735.5115
INTERNET:  ramagli@lfmail.lfc.edu        APPLELINK:  RAMAGLI.H

------------------------------

From: mrios@lascar.puc.cl (Miguel Rios)
Subject: Traffic Measurements
Organization: Pontificia Universidad Catolica de Chile
Date: Sat, 23 Apr 1994 18:14:04 GMT


I would appreciate if some reader of the Digest can give me an
insight about the following problem:

-In a multicarrier long distance telephone system, we need to check
for the QOS, so as to asure that all the available carriers give a
certain QOS. What kind of measurement equipment is available on the
market, that can perform the job?. (We need to check both national and
international connections).

-With respect to to the previous problem, what kind of statistics do we
need (and what are the sizes of the samples needed).


Thank you in advance,

Miguel Rios
Associate Professor of Electrical Engineering
Universidad Catolica de Chile
mrios@lascar.puc.cl

------------------------------

From: lware@voxel.com (Lance Ware)
Subject: Help: Programming Motorola 550 and Fujitsu Commander
Organization: VOXEL
Date: Sun, 24 Apr 1994 08:40:23 GMT


I need help with programming these two cell phones. Specifically I
need to program the phone numbers, and get the ESN so that I may have
them both put on the same phone number.

This is legitimate, I am not interested in going to jail for many
years!


Lance Ware
IS Manager & VOXEL Guru
VOXEL

------------------------------

Date: Sun, 24 Apr 94 04:50:17 -0400
From: padgett@tccslr.dnet.mmc.com (A. Padgett Peterson)
Subject: GM-Hughes 500 Channels


A couple of months ago Hughes was advertising for technicians to
service their new small-dish satellite TV system (500 channel?). Does
anyone know what the status is, when it will become available, or have
a contact phone or E-Mail number ? Reply to: padgett@tccslr.dnet.mmc.com


Warmly,

Padgett

------------------------------

From: blackmon@cs.utk.edu (Matthew L. Blackmon)
Subject: Telecommuting Policies and Procedures
Date: 23 Apr 1994 21:29:02 -0400
Organization: CS Department, University of Tennessee, Knoxville


Greetings:

I have been charged with the task of locating some resources on
telecommuting policies and procedures that are in use in industry.

We here at the University of Tennessee Medical Center are just entering
this arena, and are interested in learning as much as possible.

The particular areas of interest are personnel policies and
procedures, such as, work hours and ethics, pay scales (ie, do you pay
more or less for telecommuters?), payment of services and equipment
(ie, do you pay for the equipment and the ISDN or data lines to the
house, or does the telecommuter?), and etc. We are looking for any
ideas and pointers along this line.

Please email me and I will post a summary if there is sufficient interest.


Thanks,

Matt Blackmon blackmon@cs.utk.edu | mblackmo%utmck_mis@wpgate.utk.edu
Department of Computer Science    | Manager, Network Engineering and Tec
The University of Tennessee       | The University of TN Medical Center 
Knoxville, Tennessee 37996        | 615.544.6110 

------------------------------

End of TELECOM Digest V14 #182
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