Top Issues for November 1992 Q: I cannot log in after installing the security patches for NetWare v3.11 operating system and setting the security level to 3. I can log in when I set the security level to 2. Why? A: Chances are good that you copied the new shells to your workstations but did not delete the old shells. If you log in by typing NETX or BNETX or log in by calling the file without an extension in a batch file, you are still running the old shells. This is because they are .COM files and the new shells are .EXE files. After you delete the old shells, you should be able to log in to the server. Q: Where can I get additional information on the LANalyzer and LANalyzer for NetWare products? A: Several excellent sources of information on LANalyzer (LANZ) and LANalyzer for NetWare (LZFN) follow: _Novell Application Notes -- Obtain these notes from the Product Literature Department by phone (800-377-4136 or (303) 297-2725. The retail price for an annual subscription is $95. _"Novell's Handbook of NetWare Systems LAN Analysis Release Information ISBN 0-7821-1143-2" -- This book published by Novell Press has been available since November 25, 1992 (in most major bookstores). _Self-paced LZFN Course/Student kit offered by Novell. Obtain this kit from Authorized Novell Resellers at a retail price of $99 (part #883-002517-001). The kit includes the following: - a course workbook - a troubleshooting video tape - a quick reference card - sample trace files Q: Where can I find the latest Packet Burst Decode for LANalyzer? A: A Packet Burst decode has been placed on NetWire for LANZ Packet Burst Decodes. The file LANZPB.ZIP is located on NetWire (NOVLIB, Lib 8) and on NetWare Express (Service and Support icon). This patch adds Burst Mode decodes to LANZ v3.11a. The patch is only compatible with LANZ v3.11a and cannot update other versions of the software. The installation procedure updates the LANZ decoder files and provides the option to save the previous versions of these files. Q: Is there a technical reference document available for the LANtern Network Monitor? A: Yes. The file LANTRN.TXT is available on NetWire (NOVLIB, Lib 8) and on NetWare Express (Service and Support icon). LANTRN.TXT is an abstract that contains helpful information regarding the functionality of the LANtern Network Monitor. It includes the most recent Management Information Base (MIB), in its entirety. Q: Does Novell provide third-party promiscuous mode drivers for use with LANZ and LZFN? A: No. Obtain these drivers through the vendor. These drivers must be ODI certified/compliant for the promiscuous mode. The file LNZDRV.TXT available on NetWire (NOVLIB, Lib 8) and on NetWare Express (Service and Support icon) lists the third-party drivers that are currently compatible with LZFN. Q: What causes multiple IPX segment numbers on the same segment? A: Multiple IPX segment numbers on the same segment can be caused by a router configured to route IPX over multiple frame formats or a workstation with the same Media Access Control (MAC) address discovered on multiple IPX networks. You can turn off segment consolidation within global preferences if your network is being over consolidated. Q. When trying to install the MHS patch M15xx3.ZIP to a MHS v1.5 Revision B host, the system receives the error message "File is not a valid MHSN.OVR." What does this message mean? A. This error message is received when the file PATCH.COM is in the MHS\SYS directory. If the user removes or rename the PATCH.COM file, the file will install successfully (PATCH.COM is not required by MHS v1.5 Revision B and is not necessary that it is put back into the MHS\SYS directory). Q. When installing, NetWare Global Messaging (NGM) users receive the following error message: I/O Operation Failed Error code: 285 Explanation: SYS:\SYSTEM\NGM.CFG Library routine: FDOPEN Program routine: OPEN_FILE FATAL ERROR - CANNOT CONTINUE Why is this message occurring? A. NGM is incompatible with some versions of CLIB that come with PATCH311.NLM. Unload PATCH311 and then install NGM. Use the version of CLIB that comes with NGM. Q. How long will a user using MHS v1.1 or v1.2 be able to access NHUB? A. MHS v1.1 or v1.2 users can access NHUB until December 21, 1992. After this time, only MHS v1.5 and all versions of NGM will be compatible in accessing NHUB. (SMF64 will no longer be compatible). Novell highly recommends that anyone still using MHS v1.1 or v1.2 upgrade to MHS 1.5 as soon as possible by calling 1-800-NETWARE or (801) 429-5588. Q: Can I run Novell's NetBIOS emulator across WAN/Links? A: Yes. However, if you seem to be having trouble, the cause may be a timing out problem. It is best to run at line speeds greater than 1 Mbps. Q: How do I set the SHELL.CFG parameters for Access Server? A: The equivalent Access Server file is DVNET.CFG. Any parameter that can be included in a SHELL.CFG file can be entered in the Access Server DVNET.CFG file with the same results. Q: How do I set Access Server File Handles? A: To set or increase the number of network files that an application can open at one time in an Access Server session, use the following procedure: 1. Find DVNET.CFG in the ACCESS directory of your Access Server. 2. Using a text editor, add or edit the following line in DVNET.CFG: file handles = n Replace n with the maximum number of files on the file server that each Access Server session will be able to open at one time. The maximum setting for this parameter is 255. The Access Server FILES setting in CONFIG.SYS plus FILE HANDLES in DVNET.CFG must not exceed 255. Any larger combined value will cause system failure. However, the following setup is not a problem: (number of sessions) X (file handles) = >255 Q: My 3270 LAN Workstation for DOS Version 2 uses too much memory. What can I do about it? A: Upgrade to version 3. With version 3, it is possible to reduce base memory use to as little as 10 KB. Obtain the upgrade through your Authorized Novell Reseller. If you purchased version 2 between November 1, 1992 and January 31, 1993, the upgrade is free. Q: I want to have security groups for my NACS; however, because it is a RunTime server, it can have only one user. A: You can set up groups on the RunTime server using the following procedure: 1. Log in to the RunTime server as Supervisor. 2. Run SYSCON. 3. List as users all of the people who will be using the NACS. They will never actually log in to the RunTime but must be listed as users (this has been described by some as a dummy list for the bindery). 4. Create SECURE groups as described in the manual. 5. Place the users into each group. Novell Desktop Products Top Issues Q: When copying files from the Macintosh to the NetWare for Macintosh server, I receive errors that indicate I am out of disk space on the server and I need an amount that is a negative number. Why? A: If the volume you are copying files to is larger than 2 GB, you may receive this error. This is a limitation in the Apple's Macintosh operating system that it does not support volumes over 2 GB. Q: I am using DR DOS bootup security and have lost my password. How can I access my computer? A: DR DOS bootup security sets up both a USER and MASTER password. If you have lost your USER password, boot up using your MASTER password and use the DR DOS "setup" utility to disable security. You can then re-enable security using a new master and user password. It may not be possible to recover from a lost MASTER password. However, if this is the case, contact Novell Desktop Systems Group technical support. Q: How can I tell if I have the latest version of DR DOS? A: First execute the VER command. If VER indicates that you are running DR DOS 6.0, then check the file date on COMMAND.COM. 1. If it is dated before April 1992, you can use a modem to obtain an update file named DR6UP2.EXE. Modem access information is found in the customer support guide in your DR DOS documentation. 2. You should also send in your DR DOS registration card to receive notification of future updates. If VER indicates that you are running DR DOS 5.0 or earlier, you should purchase an upgrade to DR DOS 6.0. To order the upgrade, please contact Novell's Order Entry department at 1-800-NETWARE or (801) 429-5588. Q: Can I run Windows 3.1 with DR DOS 6.0? A: Windows 3.1 is completely compatible with DR DOS 6.0 when you are using the April 1992 DR DOS files. If you are using April 1992 file dates and are still having problems, please refer to page 1 of the DR DOS Release Notes or request Document 1603 from Novell's FaxBack or BBS system. Q: Can I obtain information on NetWare Lite through fax? A: Novell has a 24-hour automated fax system containing technical information on various NetWare Lite topics. The first document that most users should obtain is document 100 (a master index of available topics). Users from the United States and Canada can access the system by the following two methods: 1. Dial 1-800-NETWARE, then press the asterisk key on their touch-tone phone during the first voice announcement. 2. Dial direct to 801-429-5181. The automated fax system is limited to sending faxes to the United States, Canada, and those Latin American countries that do not require a international dialing prefix. Q: How do I upgrade NetWare Lite v1.0 to v1.1? A: Registered users of NetWare Lite v1.0 should have been mailed an upgrade to v1.1 before December 1992. You can also download the upgrade through NetWare Express under the NSE On-Line Update icon or CompuServe. A special forum, NOVFILES, has been established for high volume downloads. Use the following steps to download the files from CompuServe. 1. After accessing CompuServe, type GO NOVFILES. 2. When you select the option "NetWare Lite 1.1," a second menu will display the available upgrade files. 3. Obtain the English language version in the file NWL11E.ZIP. Other available languages are French, German, Spanish, and Italian. 4. Download only one copy of the upgrade program to upgrade all machines at each site. The serial numbers are carried over from the NetWare Lite v1.0 installation on each machine. 5. If more detailed information on installing the upgrade is needed, obtain the automated fax system document 151. Q: Can I have NetWare Lite v1.0 on some machines and NetWare Lite v1.1 on other machines in the same network? A: Novell strongly recommends that you do not run NetWare Lite v1.0 and v1.1 together on the same network because of the variety of problems that may occur. Only one copy of the upgrade program is needed to upgrade all machines at one site. Q: How can I configure Windows 3.1 to run best with NetWare Lite? A: The automated fax system provides three separate documents that give detailed information on Windows and NetWare Lite. _Document 205 - Provides general information on using Windows 3.1 with NetWare Lite v1.1. _Document 210 - Provides information on Windows 3.0 compatibility with NetWare Lite v1.0. _Document 206 - Provides detailed installation and configuration information on Windows 3.1 and NetWare Lite v1.1. Some additional information is also included for users using these two products with DR DOS 6.0.