======================================================================
  Microsoft(R) Product Support Services Application Note (Text File)
              DW0815: PRODUCT SUPPORT QUESTIONS & ANSWERS
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                                              Revision Date: 5/93
                                                 2 Pages, No Disk

The following information applies to Microsoft Word for MS-DOS,
version 6.0.

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| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    |
| ACCOMPANY THIS DOCUMENT (collectively referred to as an            |
| Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY      |
| KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO    |
| THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A     |
| PARTICULAR PURPOSE. The user assumes the entire risk as to the     |
| accuracy and the use of this Application Note. This Application    |
| Note may be copied and distributed subject to the following        |
| conditions: 1) All text must be copied without modification and    |
| all pages must be included; 2) If software is included, all files  |
| on the disk(s) must be copied without modification [the MS-DOS(R)  |
| utility DISKCOPY is appropriate for this purpose]; 3) All          |
| components of this Application Note must be distributed together;  |
| and 4) This Application Note may not be distributed for profit.    |
|                                                                    |
| Copyright 1993 Microsoft Corporation. All Rights Reserved.         |
| Microsoft and MS-DOS are registered trademarks and Windows         |
| is a trademark of Microsoft Corporation.                           |
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    Q. Where can I obtain presale information - such as pricing,
       upgrade policies, release dates, and so forth--for Microsoft
       Word?

    A. Call Microsoft Consumer Sales at (800) 426-9400.  If you are
       outside the United States, contact the Microsoft subsidiary for
       your area. To locate your subsidiary, call Microsoft
       International Customer Service at (206) 936-8661.

2.  Q. How can I get the latest printer driver for my printer?

    A. Microsoft provides the latest printer drivers on the Microsoft
       Download Service (MSDL), from which you can obtain drivers and
       Microsoft Knowledge Base articles by modem. If you have a
       modem, the drivers are available at no charge on CompuServe(R),
       GEnie(TM), and Microsoft OnLine, as well as the MSDL.
       
       The phone number for the MSDL is (206) 936-6735. There is no
       connect-time charge for using this service. However, standard
       connect-time fees and long-distance telephone charges, if any,
       do apply during downloading.
       
       On CompuServe and GEnie, the printer drivers are in the
       Microsoft Data Library, which you can reach by typing GO MSL at
       the "!" command prompt.
       
       On Microsoft OnLine, the printer drivers are in the Microsoft
       Software Library.
       
       If you do not have a modem, you can obtain an individual driver
       on disk by calling Microsoft Product Support Services Monday
       through Friday, 6:00 A.M. to 6:00 P.M. Pacific time at (206)
       635-7210. When you connect with the support line, press 2 to
       speak with an engineer.  If you are outside the United States,
       contact the Microsoft subsidiary for your area. To locate your
       subsidiary, call Microsoft International Customer Service at
       (206) 936-8661.
       
3.  Q. Where can I go for additional Word for MS-DOS product support?

    A. You can get additional product support from the following
       sources:
    
 - Microsoft FastTips  -  You can hear recorded responses to common
   questions about Word for MS-DOS by calling Microsoft FastTips. You
   can also order technical notes that will be sent to your fax
   machine. FastTips is available 24 hours a days, 7 days a week. For
   assistance with Word for MS-DOS, call (206) 635-7211.
       
 - Microsoft Forums on CompuServe  -  You can discuss current support
   issues with other users and download updated files from the
   libraries. For an introductory CompuServe membership kit
   specifically for Microsoft users, call (800) 848-8199 and ask for
   operator 170. If you are already a CompuServe member, type GO
   MICROSOFT at any "!" prompt. For specific Word for MS-DOS
   information, type GO MSWORD.
       
 - Microsoft Download Service (MSDL)  -  You can access by modem
   technical notes and supplementary files covering common Microsoft
   product support issues on the Microsoft Download Service at (206)
   936-6735. This service is available 24 hours a day, 7 days a week.
       
 - Microsoft Product Support Services (PSS)  -  You can reach
   Microsoft Product Support Services between 6:00 A.M. and 6:00 P.M.
   Pacific time, Monday through Friday. For assistance with Word  for
   MS-DOS, call (206) 635-7210.
       
        NOTE: Microsoft support services are subject to Microsoft's
        prices, terms, and conditions that are in place at the time
        the service is used.

4.  Q. If I call for support or post a message on the Word Forum on
       CompuServe, what information should I include?

    A. When you call or post a message in the Word Forum, you should
       be at your computer and have the appropriate product
       documentation at hand. Be prepared to give the following
       information:

 - The version number of Microsoft Word you are using.
       
 - The type of hardware you are using, including network hardware if
   applicable, and the operating environment that you are using.
       
 - The contents of your CONFIG.SYS and AUTOEXEC.BAT files and network-
   configuration files, if any.
       
 - The exact wording of any messages that appeared on your screen.
       
 - A description of what happened and what you were doing when the
   problem occurred.
       
 - The smallest number of steps to reproduce the problem.
       
 - The steps you have already taken to solve the problem.
       
5.  Q. I have a hearing impairment. Where can I go for additional Word
       for MS-DOS product support?

    A. Microsoft Product Support Services is available for the deaf
       and hard-of-hearing. Using a special TDD/TT modem, call (206)
       635-4948 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday
       through Friday. (Microsoft support services are subject to
       Microsoft's prices, terms, and conditions in place at the time
       the service is used.)

