======================================================================
  Microsoft(R) Product Support Services Application Note (Text File)
                    DW0706: SETUP QUESTIONS AND ANSWERS
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                                              Revision Date: 4/93
                                                 
The following information applies to Microsoft Word for MS-DOS,
version 6.0.

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| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    |
| ACCOMPANY THIS DOCUMENT (collectively referred to as an            |
| Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY      |
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| PARTICULAR PURPOSE. The user assumes the entire risk as to the     |
| accuracy and the use of this Application Note. This Application    |
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| conditions: 1) All text must be copied without modification and    |
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| on the disk(s) must be copied without modification [the MS-DOS(R)  |
| utility DISKCOPY is appropriate for this purpose]; 3) All          |
| components of this Application Note must be distributed together;  |
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|                                                                    |
| Copyright 1993 Microsoft Corporation. All Rights Reserved.         |
| Microsoft and MS-DOS are registered trademarks and Windows         |
| is a trademark of Microsoft Corporation.                           |
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1.  Q. I have just installed Word version 6.0 for MS-DOS, and when I
       try to start the program, my computer hangs (stops responding)
       and the screen goes blank. What is happening?

    A. You may have another program running that conflicts with Word,
       or you may have a problem with the screen driver you selected
       during Word setup. Use the following steps to diagnose and
       resolve the problem:

       1. At the command prompt, change to your Word program directory
          and locate the SCREEN.VID file. If Word is running on a
          network workstation, the SCREEN.VID file is in the directory
          specified by the SET MSWNET6 variable. To find out what
          directory is specified by the set mswnet6 variable, type SET
          at the command prompt and then press ENTER.

       2. Rename the SCREEN.VID file to a different name, such as
          SCREEN.OLD, then restart Word.

       3. If Word does not start, do the following (if Word starts,
          skip to step 4):
       
          a. Restart your computer using an MS-DOS system disk.
          
              NOTE: If you don't have an MS-DOS system disk, you can
              create one by formatting a blank disk using the /S
              switch. For more information, refer to the MS-DOS user's
              guide (creating a system disk is described under the
              FORMAT command topic).
          
          b. Change directories to the Word program directory and
             start Word.
          
             When you restart your computer using an MS-DOS system
             disk, any specialty programs or terminate-and-stay-
             resident (TSR) programs in your AUTOEXEC.BAT or
             CONFIG.SYS file do not start. No path or prompt
             statements are executed, and your mouse does not work
             when you restart your computer in this manner.
             
             If Word starts and no display corruption occurs, your
             problem is due to a conflict between Word and a TSR
             program. To resolve the conflict, use the following
             procedure:
             
            1) Open your AUTOEXEC.BAT and CONFIG.SYS files in a text
               editor.
            
            2) Disable all commands that reference TSR programs by
               typing REM at the beginning of each TSR command line.
            
            3) Save and close the AUTOEXEC.BAT and CONFIG.SYS files.
            
            4) Remove the MS-DOS system disk from the floppy disk
               drive and restart your computer.
            
            5) Start Word. No display problems should occur.
            
            6) You can add one remarked line at a time back to your
               AUTOEXEC.BAT and CONFIG.SYS files. Restart your
               computer after each modification and start Word. When
               you add the line that caused a conflict with Word, the
               program fails to start or the display problems resume.
               You should not run this conflicting TSR when you run
               Word.

       4. If Word starts, you either selected the incorrect video
          driver during Word setup or your SCREEN.VID file is damaged.
          Use the following steps to resolve this problem:
       
          a. Determine what kind of video card you have by using the
             Microsoft Diagnostics (MSD) utility, located in your Word
             directory. At the command prompt, change to your Word
             directory and type MSD to start the utility.
          
          b. After MSD examines your system, note the name of your
             video adapter, which is displayed in the Video field.
             Quit the MSD program.
          
          c. Run the Word Setup program again and select the "Modify
             an Existing Version of Word" option. Select the "Install
             a Video Adapter" option. Select the video adapter you
             noted in step 4b above. Complete Setup and restart Word.

2.  Q. When I try to run Word version 6.0 for MS-DOS, screen
       corruption occurs - or the screen goes blank - and the system
       hangs (stops responding). What can I do about this?

    A. Sometimes terminate-and-stay-resident (TSR) programs conflict
       with Word, causing screen display problems or causing your
       computer to hang. Use the following steps to diagnose and
       resolve this conflict:
    
       1. Start Word by typing WORD /X at the command prompt. The /X
          command-line switch overrides expanded memory and may allow
          you to run Word and your TSR programs concurrently. If your
          system stops again, a conflict still exists.
       
       2. To disable all TSR programs and then determine which one
          conflicts with Word, use the procedure in step 3 of answer
          1.

3.  Q. I am having trouble setting up Word version 6.0 for MS-DOS on a
       network. What should I do?

    A. Do any or all of the following steps to resolve problems with a
       network installation of Word. For a full description of these
       items, see Chapter 4 in "Getting Started and Printer
       Information" for Word version 6.0.

       1. Add the file server location of the Word program to the PATH
          statement in the AUTOEXEC.BAT file on the workstation
          computer.
       
       2. At the workstation, specify the network user directory. To
          do this, add the SET MSWNET6 variable to the AUTOEXEC.BAT
          file on the workstation computer. If you installed Word by
          typing SETUP USER at the workstation, Word Setup added the
          MSWNET6 variable to the AUTOEXEC.BAT file.
       
       3. Create a unique MSWNET6 variable for each network user. The
          network user must have full privileges in the directory
          specified by the MSWNET6 variable. Word creates dictionaries
          and places the MW.INI file in this directory.
       
       4. If you experience display problems, Word may be unable to
          locate the user's SCREEN.VID file. Make sure the MSWNET6
          variable points to the location of the user's SCREEN.VID
          file. Word version 6.0 also searches for SCREEN.VID in the
          directory specified by the MSWNET55 variable.
       
       5. Make sure network users start Word from their unique user
          directories in which they have read and write privileges.
       
       6. On a Novell(R) network, you must start Word the first time
          with an /N switch. Word stores this setting in the MW.INI
          file after you use it once, so you do not need to use the /N
          switch again unless you delete your MW.INI file.

       7. If you have trouble locating or using style sheets,
          glossaries, or spelling dictionaries, do the following:

          a. Make sure the standard style sheet, NORMAL.STY, and the
             standard glossary, NORMAL.GLY, are located in the current
             user directory or in the directory specified by the
             MSWNET6 variable. If Word cannot find the files in these
             locations, it searches the Word program directory on the
             network server. Network users should store their
             individualized style sheet and glossary files in the Word
             directory specified by the MSWNET6 variable.
       
          b. If network users share the NORMAL.STY and NORMAL.GLY
             files, change these files' attributes to read-only and 
	     place them in the Word program directory on the network 
	     server. Use the RDONLY.EXE utility, supplied with Word, 
	     to set the read-only attribute.
          
          c. Make sure the Spelling program files are located in the
             Word program directory on the network server.

4.  Q. How can I use my mouse in Word version 6.0 for MS-DOS?

    A. You can use version 8.2 of the mouse driver, supplied with Word
       version 6.0, with an IBM(R) PS/2(R) mouse, Microsoft Mouse, or
       compatible pointing device. If you want to use a third-party
       mouse with Word version 6.0, you must use third-party mouse
       software that is compatible with Word version 6.0. To receive a
       mouse driver for your third-party mouse, call the manufacturer
       of your mouse. If you do not know what version of the mouse
       driver you are using, restart your computer; mouse driver
       information displays during startup.

5.  Q. I have an earlier version of Microsoft Word for MS-DOS that I
       want to delete from my hard disk. Why do I receive an "Access
       Denied" error message when I try to delete some of the Word
       program files?

    A. Some Word version 5.0 program files have a Read-Only attribute.
       When you try to delete these files, an "Access Denied" error
       message appears at the command prompt. Use the following steps
       to remove the Read-Only attribute:

       1. At the command prompt, change to the Word program directory.
       
       2. Use either of the following procedures to remove the Read-
          Only attribute from all files in the current directory:
       
          a. At the command prompt, type the following:
       
                ATTRIB -R *.*
                
              NOTE: If the MS-DOS directory is not in your path, you
              must type the full path to the ATTRIB.EXE file or copy
              that file from the MS-DOS directory to your Word
              directory.
           
          b. Word versions 5.0 and 6.0 for MS-DOS contain the
             RDWRITE.EXE file, which removes the Read-Only attribute.
             Perform the following steps to use the RDWRITE utility:

            1) If it is not already present, copy and decompress the
               RDWRITE.EXE file from the Word Utility/Printers disk to
               your Word directory. For information on manually
               decompressing a file, see pages 62 through 63 of
               "Getting Started and Printer Information" for Word
               version 6.0.
            
            2) At the command prompt, type the following to remove the
               Read-Only attribute:
            
                  RDWRITE *.*
          
       You can now delete the Word version 5.0 program files.

6.  Q. I just installed Word for MS-DOS on my laptop computer. Why
       can't I see my text cursor?

    A. The text cursor may not appear on laptops with CGA video
       adapters and monochrome or gas plasma displays if the
       background color is set to a color other than black. The text
       cursor may be the same color as the background color. To avoid
       this problem, do the following:

       1. From the View menu, choose Preferences.
       
       2. Choose the Colors button.
       
       3. In the Things To Color box, select Window Background.
       
       4. Select the A option and choose the OK button.

7.  Q. How can I optimize the performance of Word version 6.0 for 
       MS-DOS running with Microsoft Windows version 3.0?

    A. Start Word using the program information file (PIF) called
       WORD.PIF, supplied with Word version 6.0, when you run with
       Windows version 3.0. PIFs are used to optimize the performance
       of MS-DOS - based applications running under Windows.

       Use these steps to run Word by using WORD.PIF:

       1. In Windows Program Manager, choose the Non-Windows
          Applications group or its equivalent.
       
       2. From the File menu, choose New.
       
       3. Select the Program Item option button and choose the OK
          button.
       
       4. In the Program Item Properties dialog box, type Word 6.0 in
          the Description box.
       
           NOTE: The Description box is optional; you can type
           anything or nothing in this box.
       
       5. In the Command Line box, type "<PATH>\WORD.PIF" (without
          quotation marks or angle brackets) (<path> is the location
          of your Word program directory), and choose the OK button.
          For example, type:
       
             C:\WORD\WORD.PIF
       
          A new program-item icon appears. To start Word, choose this
          icon.

       Below are the WORD.PIF settings you should use to run Word
       version 6.0 with Windows version 3.0. The Word Setup program
       does not modify these WORD.PIF settings based on the options
       you select during installation. To customize WORD.PIF, use the
       Windows version 3.0 PIF Editor and modify the Optional
       Parameters and Start-up Directory settings.

        NOTE: Microsoft recommends that you do not change the KB
        Required setting to a value of less than 384 kilobytes (KB).

      Standard WORD.PIF Settings
      ---------------------------------------
      Program Filename         WORD.EXE
      Window Title             Microsoft Word 6.0
      Optional Parameters      None
      Start-up Directory       None
                               Memory Requirements  KB Required: 384
                               KB Desired: 640
      Display Usage            Full Screen
      Execution                Exclusive
      Close Window on Exit     Yes
      
      Advanced WORD.PIF Settings
      (available in 386 enhanced mode only)
      -------------------------------------
      Multitasking Options
      Background Priority      50
      Foreground Priority      100
      Detect Idle Time         Yes
      
      Memory Options
      EMS Memory               KB Required: 0
                               KB Limit: 1024
                               Locked: No
      XMS Memory               KB Required: 0
                               KB Limit: 1024
                               Locked: No
      Uses High Memory Area    Selected
      Lock Application Memory  Unselected
      Display Options          Video memory: High Graphics
      Monitor Ports            Text (selected)
                               Low Graphics (selected)
      Emulate Text Mode        Selected
      Retain Video Memory      Selected

        NOTE: Word version 6.0 can access expanded memory (EMS) that
        meets the Lotus/Intel/Microsoft (LIM) specification version
        3.2 or later. Word accesses expanded memory when running in
        Windows 386 enhanced mode when the EMS Memory (KB Required)
        setting is a value other than 0. Word version 6.0 does not use
        extended memory (XMS).

      Other WORD.PIF Settings
      -------------------------------------
      Allow Fast Paste         Unselected
      Allow Close When Active  Unselected
      Reserve Shortcut Keys
      ALT+TAB                  Unselected
      PRTSC                    Unselected
      ALT+ENTER                Unselected
      ALT+ESC                  Unselected
      ALT+PRTSC                Unselected
      CTRL+ESC                 Unselected
      ALT+SPACE                Selected
      Application Shortcut Key None

 8. Q. How can I optimize the performance of Word version 6.0 for MS-
       DOS running with Microsoft Windows version 3.1?

    A. You should start Word using the program information file (PIF)
       called WORD.PIF, supplied with Word version 6.0, when you run
       with Windows version 3.1. PIFs are used to optimize the
       performance of MS-DOS - based applications running with
       Windows.

       Use steps 7.A.1-5 above to run Word with Windows version 3.1
       using WORD.PIF.

       Below are the Standard WORD.PIF settings you should use to run
       Word version 6.0 with Windows version 3.1. The Word Setup
       program does not modify these WORD.PIF settings based on the
       options you select during installation. To customize WORD.PIF,
       use the Windows version 3.0 PIF Editor and modify the Optional
       Parameters and Start-up Directory settings.

        NOTE: Microsoft recommends that you not change the KB Required
        setting to a value less than 384 kilobytes (KB).

      Standard WORD.PIF Settings
      ---------------------------------------------------
      Program Filename         WORD.EXE
      Window Title             Microsoft Word 6.0
      Optional Parameters      None
      Start-Up Directory       None
      Video Memory             High Graphics (selected)
      Memory Requirements      KB Required: 384
      KB Desired: 640
      EMS Memory               KB Required: 0
      KB Limit: 1024
      XMS Memory               KB Required: 0
      KB Limit: 1024
      Display Usage            Full Screen
      Execution                Exclusive
      Close Window On Exit     Selected

      Advanced WORD.PIF Settings
      (available in 386 enhanced mode only)
      ------------------------------------------
      Multitasking Options
      Background Priority      50
      Foreground Priority      100
      Detect Idle Time         Yes
      Memory Options
      EMS Memory Locked        No
      XMS Memory Locked        No
      Uses High Memory Area    Selected
      Lock Application Memory  Unselected
      Display Options
      Monitor Ports            Text (selected)
      Low Graphics (selected)
      Emulate Text Mode        Selected
      Retain Video Memory      Selected
        

      Other WORD.PIF Settings
      ------------------------------------
      Allow Fast Paste         Unselected
      Allow Close When Active  Unselected
      Reserve Shortcut Keys
      ALT+TAB                  Unselected
      PRTSC                    Unselected
      ALT+ENTER                Unselected
      ALT+ESC                  Unselected
      ALT+PRTSC                Unselected
      CTRL+ESC                 Unselected
      ALT+SPACE                Selected
      Application Shortcut Key None

9.  Q. I just bought Word version 6.0 for MS-DOS, and I want to install it.
       How can I do this from the command prompt? How can I do it from 
       within Microsoft Windows?

    A. To install Word version 6.0 for MS-DOS from a command prompt,
       use the instructions on pages 15 through 20 of "Getting Started
       and Printer Information".

       Use the following steps to install Word from within Windows:

        NOTE: The following steps assume that you are installing Word
        from drive A.

       1. Insert the Word Setup disk in drive A.
       
       2. In Windows Program Manager, choose Run from the File menu.
       
       3. Type the following in the Command Line box and choose the OK
          button.
       
             A:SETUP
       
       4. You should now be in the Word Setup program. Follow the
          instructions on the screen and on pages 15 through 20 of
          "Getting Started and Printer Information".
nformation".
